JOB SUMMARY

• We are seeking a detail-oriented and proactive FIDReC/ Early Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving FIDReC/ Early Resolution complaints received from FIDReC in a timely and efficient manner. Your primary duties will include handling ongoing FIDReC/ Early Resolution cases and working closely with FIDReC case managers for resolution, mediation, and adjudication when necessary

RESPONSIBILITIES

Strategy

• Receive and assign cases from FIDReC on a daily basis, ensuring all complaints are tracked, updated in the tracker and prioritised appropriately.
• Contact clients promptly to address and resolve FIDReC complaints within the established early resolution timeframe, providing exceptional customer service throughout the process.
• Conduct prompt follow-ups on cases and maintain accurate logs for audit purposes, ensuring all interactions and resolutions are documented thoroughly and recorded in the Client Events Management System (CEMS).
• Maintain ongoing communication and collaborate with internal and FIDReC stakeholders to facilitate smooth resolution processes and address any arising issues effectively.
• Review merits of the case basing on investigation findings, table the findings, and conduct reviews with stakeholders to agree on a decision of each case.
• Ensure that all case handling and resolution processes are aligned with the bank's policies and procedures, particularly the Master Process Document (MPD).
• Work closely with FIDReC case managers to facilitate effective resolution of ongoing cases and participate in mediation and adjudication processes as needed.
• Identify opportunities to improve processes to elevate customer experience or close gaps

Business

• To support WRB as the primary liaison between the bank and FIDReC to ensure timely, accurate, and professional handling of all complaint cases.

​​​​​​​People & Talent

• Ensure daily productivity towards meeting CE KPIs and ensure consistency in achievement of individual productivity and quality of work.
• Embed valued behaviours and stronger performance culture via continuous engagement and sharing of success stories and recognition.
• Embed innovation, creative thinking, digitisation mindset to implement delighters along a client journey to improve client experience.
• Individual responsibility to upskill and sharpen compatible skills to manage all FIDReC complaints

Risk Management

• Personal accountability for quality and completeness of record keeping on FIDReC/ Early Resolution complaints
• Drive a strong service culture supporting the strategic direction on improving client experience, Treating Clients Fairly (TCF) and reducing complaints with zero tolerance on substantiated Staff Related complaints.
• Drive/ support a strong control environment through creating high awareness of Fair Dealing outcomes and ensuring adequate and proper reporting and governance on complaint management.

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key Stakeholders

• Internal/External Stakeholders: Frontline, Products and Operations

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience
• Able to take on other projects such as improving client journey, processes and perform analysis of clients’ insights where applicable.

Our Ideal candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.
• Address customer inquiries, complaints, and escalations promptly with a professional, solutions-focused approach.
• Track and monitor delivery progress, providing customers with regular updates and addressing any delays effectively.
• Manage backorders, ensuring efficient resolution and clear communication with customers.
• Review and approve customer claims and credit memos within the SAP system.
• Collaborate with warehouse and logistics teams to manage outbound order volumes and deliver accurate forecasts for budgeting and manpower planning.
• Facilitate regular meetings with customers, internal staff, and cross-departmental teams to build strong relationships and address any concerns.
• Monitor and follow up on overdue payments, ensuring timely resolution while maintaining positive customer relationships.
• Travel as needed to meet with suppliers for business discussions and relationship management.
• Ensure adherence to Security Export Control regulations, including conducting customer and end-user screenings when required.
• Prepare annual sales forecasts, with quarterly revisions based on actual performance and market trends.
• Analyze monthly sales expectations, identify variances, and determine factors influencing sales trends and volume.
• Develop and present monthly KPI reports for management, highlighting accomplishments, challenges, and areas for improvement.
• Establish departmental objectives and define KPIs for team members, ensuring alignment with company goals.
• Approve staff leave requests through the system while maintaining adequate operational coverage.
• Conduct annual and semi-annual goal-setting sessions with staff, followed by performance appraisals.
• Undertake additional tasks and responsibilities as assigned by management.

Requirements:

• Diploma/ Degree in any fields
• At least 3 - 5 years of customer service, order management and delivery management
• Prior experience in managing a team
• Knowledge of SAP
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Summary:

• MNC Semiconductor
• 8.00AM to 5.30PM (Mon – Fri)
• VB and Performance Bonus
• Up to $6,500

Job Responsibilities:

• Lead, develop, and execute HR strategies and initiatives in alignment with the headquarters' requirements and overall business objectives.
• Act as a liaison between management and employees by addressing concerns, grievances, and other HR-related matters.
• Oversee the recruitment and selection process to attract and retain top talent.
• Support business growth by fostering development, engagement, motivation, and effective management of human capital.
• Establish and maintain comprehensive HR strategies, systems, policies, and procedures within the organization.
• Foster a positive and productive work environment.
• Implement and manage a performance appraisal system to drive and enhance employee performance.
• Conduct reviews of performance, compensation, and benefits.
• Identify training needs and manage training programs in compliance with ISO standards.
• Provide management with HR-related insights and decision-making support.
• Ensure adherence to RBA (Responsible Business Alliance) standards and legal requirements.
• Handle additional HR responsibilities as required.

Job Requirement(s):

• Degree or Diploma in Human Resources or a related field.
• At least 5 years in the Semiconductor or Manufacturing industry with exposure to HR functions like Compensation & Benefits, Training, and compliance with Singapore employment laws.
• Skills: Proficient in HR systems, databases, and practices; hands-on approach with strong leadership and teamwork abilities.
• Competencies: Proven track record as an HR Manager or Executive, capable of developing and implementing HR policies, procedures, and strategies.
• Familiarity with Responsible Business Alliance (RBA) requirements is a must

Interested candidate may submit UPDATED RESUME to 6990 0434 (WhatsApp – Miya) and only shortlisted candidate will be notified.

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**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

This person will focus on the following:

• Focus on TSM A&P budget management (Non media including promoter management, external event, POSM material and roadshows related)
• Reporting management including sell out forecasting, tracking, consolidation and NOOS (Never Out of Stocks)
• SOH Trade stock reporting and order proposal management
• Work with the team on promoter management, trade display adherence decision making on TSM matters
• Support on end cap, display and concept corner across all retailers

To succeed in this role, you should have the following qualifications and experience:

• Min 7 years’ experience in Trade Marketing, Shopper Marketing and/or Sales (KAM), ideally from a premium consumer brand.
• Fluent in English and ready to learn local languages if not known
• Minimum Bachelor (or local equivalent) in Marketing or Sales
• Knowledge in digital marketing, online sales, promotion management, customer management
• Proven track record in project management, planning, crafting and implementing best-in-class omnichannel marketing campaigns
• Strong end-to-end understanding of Sales and Marketing, balanced experience with online and instore activations
• Knowledge of the Singapore retail landscape and the dynamics of Omnichannel
• Problem-solving and positive attitude with strong rigor and ability to multitask.
• Strong eye for detail while also being able to keep a comprehensive view. Works well with deadlines and is good at prioritization.
• Excellent collaborative skills and flexible attitude and capability to succeed in an international and moving environment.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• 6 Days Alternate Saturday Off, 8.45am-6pm
• Project Locations at West, Singapore (Jurong / Bukit Batok / Clementi)
• Salary: $6,000 - $7,000 + AWS + Variable Bonus

Requirements:

• Degree / Diploma in Architecture / Civil / Structural / Electrical / Mechanical Engineering.
• 3 to 5 years of site management in mechanical and electrical trade.
• Must have working experience in Additions & Alterations (A&A) works in commercial building upgrading project.
• Fine to commit 6 Workdays Alternate full Saturday.

Job Scopes:

• Planning, coordinating and supervising construction projects and completing them in a timely and cost-effective manner.
• Collaborating with architects, engineers and other professionals to determine the specifications of the project.
• Preparing and submitting construction project budget estimates.
• Overseeing the selection and purchase of materials and equipment needed for construction.
• Ensuring compliance with building and safety regulations, and communicating with regulators and inspectors throughout projects.
• Navigating and resolving any problems that might arise onsite, whether they relate to construction delays, safety concerns or cost overruns.
• Evaluating and managing risk, and periodically reporting the progress of projects to stakeholders.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior 2-3 years of patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Responsibilities

• Projection of manpower establishment and review of hiring requests. Partner with the Talent Acquisition team to pre-plan forward hiring for projected attrition.
• Provide advisory support on issues relating to performance management and people management.
• Communicate and advise on HR policies and implement management practices that align with policies and comply to regulations and regularly review and improve on workflow processes & procedures.
• Conduct exit interviews to establish and find out issues relating to staff retention and satisfaction.
• Manage annual/bi-annual mass renewal of practicing certificates for all existing Allied Health Professionals/Pharmacists.
• Prepare reports for supporting departments/overall JHC departments (as assigned)
• Manage all HR operational matters relating to the assigned division/ departments, with support from Shared Services (where applicable).
• Compensation & Benefits
• Partner with the Performance & Reward team to coordinate the promotion exercise and annual appraisal exercises and work closely with the line to review promotion recommendations.
• Address staff queries on compensation matters, with support from the Performance & Reward team.
• Talent Management, Succession Planning & Employee Development
• Partner with Talent Management Specialists and Allied Health HODs in annual talent identification and succession planning exercises and work together on development posting opportunities for identified talents and potential successors.
• Employee Relations, Engagement & Change Management
• Provide advisory support on staff disciplinary or grievance handling including secretariat support for the investigations.
• Support in providing recommendations of interventions to improve employee engagement.
• Partner HODs to provide advice and guidance in the Master Service Agreement for staff secondment and work out the secondment terms and charges for agreement signing.
• Coordinate meetings and preparation of agenda and minutes of meetings.
• Support Annual Budget Planning exercise& submission of accruals.
• Contribute to OJT learning through the sharing of good practices.
• Any other projects assigned.

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

• 6 Days Alternate Saturday Off, 8.45am-6pm
• Project Locations at West, Singapore (Jurong / Bukit Batok / Clementi)
• Salary: $6,000 - $7,000 + AWS + Variable Bonus

Requirements:

• Degree / Diploma in Architecture / Civil / Structural / Electrical / Mechanical Engineering.
• 3 to 5 years of site management experience civil and structural trade.
• Must have working experience in Additions & Alterations (A&A) works in commercial building upgrading project.
• Fine to commit 6 Workdays Alternate full Saturday.

Job Scopes:

• Planning, coordinating and supervising construction projects and completing them in a timely and cost-effective manner.
• Collaborating with architects, engineers and other professionals to determine the specifications of the project.
• Preparing and submitting construction project budget estimates.
• Overseeing the selection and purchase of materials and equipment needed for construction.
• Ensuring compliance with building and safety regulations, and communicating with regulators and inspectors throughout projects.
• Navigating and resolving any problems that might arise onsite, whether they relate to construction delays, safety concerns or cost overruns.
• Evaluating and managing risk, and periodically reporting the progress of projects to stakeholders.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Position: Customer Service Assistant Manager (Japanese Speaking) (Job ID: 19436)

• AWS + Variable Bonus
• Attractive Annual Leave
• Looking to enhance your Japanese Speaking skills

Company: Bank

Location: Raffles Place (Near MRT Station)

Job Description:

・Handling correspondence from HQ in Japan
・Ensure seamless support for members by offering tourist and local information and handling reservations.
・Deal directly with customers/members either by Telephone/Electronically.
・Respond promptly to customer/members inquiries.
・Handle and resolve customer complaints (obtain and evaluate all relevant information to handle inquiries and complaints)
・Provide updated information (Benefit/Membership plans) to customers.
・Carry out the Sales promotion by offering good and attractive privileges or information to the existing clients.
・Contribute towards increasing the number of merchants (merchant research) in Singapore.
・Maintain and improve the relationships with current merchants and establish the relationships with new merchants
・Contribute to increase sales by providing customer service work

Job Requirements:

・Minimum 1 year of experience in the Hospitality industry or Customer related job.
・Excellent interpersonal skills for superior customer service
・Intimate knowledge of the customer’s individual needs
・Well-versed in handling all necessary tourist arrangements
・Intermediate IT skills
・Proficient in negotiating and communicating effectively in both Japanese language and English language with Japanese-speaking clients and stakeholders.

Interested applicants please send your resume to Jing Ling with email subject header "Customer Service Assistant Manager (Japanese Speaking) (Job ID: 19436)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
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Tan Jing Ling

EA Registration No: R24124404
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
Email: [email protected]

URL: www.pasona.com.sg

EA License No:90C4069

Customer Service cum Receptionist (1 year contract - renewable)

• Working Days: 5.5 days, 9am-6pm / 9am-3pm
• Salary: $$2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Bishan / Upper Thomson

Job Scopes:
1. Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
2. Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.
3. Maintain an effective communication to ensure customer retention
4. Generate reports and suggest service improvement initiatives and processes.
5. Perform cashiering duties
6. Maintain and update appointments for servicing and repairs.
7. To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
8. Upsell products and services to customers
9. Other ad hoc duties assigned by manager

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

- Permanent

- $2,800 - $3,500 (depend on experience)

- South (near Labrador MRT station) (Shuttle service provided at Queenstown MRT)

- Mon to Fri, 8.45am – 5.30pm

Job Responsibilities:

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Period:

• Permanent

Location:

• South (near Labrador MRT station) (Shuttle service provided at Queenstown MRT)

​Working hours:

• Mon to Fri, 8.45am – 5.30pm

Salary:

• $2,800 - $3,500 (depend on experience)

Job Requirements:

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

​

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R23114826)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

Customer Services / Admin Coordinator

Working Days: 4 weekdays + 1 weekend
Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
Salary Range: $ 2200 - 2800
Location: Tiong Bahru

Job scopes:

1) Customer Service

Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
Upkeep of Centre’s student management system and perform audit of system regularly

2) Administration

Prepare invoices and handles payment collection
Prepare debtors listing and send reminders for late payment
Maintain petty cash and prepares daily collection report
Perform ad-hoc duties assigned by Manager

3) Teachers’ Support

Support teachers in photocopying and preparing of materials and resources
Assist teachers in the dismissal of classes and attendance taking
Participate in file checking and results tracking

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

1、More than 5 years of international logistics experience

2、Familiar with the top five international shipping companies, booking and related experience

3、Familiar with China's import and export procedures

4、Good communication experience with China Customs

5、Familiar with the import and export procedures of goods in Japan, the United States, and Europe

6、Excellent oral and written skills in Chinese, English and Japanese

• Ensure the continuous availability and optimal performance of the Customer Service CRM system.
• Review business requirements, provide recommendations, and evaluate solutions proposed by the Product Manager.
• Design, prepare, and execute comprehensive validation scenarios for new features.
• Collaborate with cross-functional teams including Product Management, QA, and Access
• Administrator to coordinate the testing, implementation, and successful deployment of system
• updates.
• Drive system adoption by increasing awareness and aligning with the Training team, QA, and
• Inbound leaders to promote new features.
• Coordinate with the PMO and Access Control Team to ensure compliance with regulatory requirements in specific regions.

Requirements

• Bachelor’s degree in any related discipline
• Min 5 years of experience in Customer Service Product
• Experience in entire process support planning, collaboration, business analysis,market monitoring and
  macro economic analysis
• Effective interpersonal skills with both internal and external customers
• Advanced troubleshooting and multi-tasking skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile

https://sg.go.persolkelly.com/job/details/10361

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID <R1105286> (Ngiam Xinyi)

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role Overview:

• Manage customer escalations and complaints received by CEO Office, Senior Management, regulatory bodies such as MAS, ABS, FIDReC etc on service issues, identify opportunities and propose ideas/needs for process improvements and coaching
• Responsible for end to end management and the governance of customer service issues, including investigation, listening and understanding customer’s needs, proposing solutions/alternatives to customer issues, identifying process improvements or coaching needs and to lead and render guidance to customer relations managers and L2 escalations specialists.

Key Responsibilities:

• To achieve individual/team goals and targets
• To adhere to professional standards of behaviour and conduct in dealing with internal and external customers
• To proactively identify opportunities to improve the customer experience
• To share areas of improvement with CSOs and TMs to address any gaps in service delivery.
• To share areas of improvement with product managers and technical/product governance team as part of continuous process/product improvement.
• To review the calls of customers with the CSOs to identify gaps.
• To be flexible in work deployment and projects when business needs arise
• To ensure usage of joyful yet professional language to create an approachable experience in social media platforms
• Serve as DBS's brand ambassador by demonstrating professionalism, strong knowledge on products and services, and optimizes every opportunity to exceed customer expectations with each response
• Collaborate with GSMC to streamline response to posts
• To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality of service delivery.

Requirements:

• Min 5 years of frontline customer service experience.
• Ability to clearly understand customers’ needs and provide appropriate solutions accordingly
• Excellent written & verbal communication skills, ability to communicate with people of all levels
• Ability to communicate various changes in processes and promotions if any
• Ability to correspond to customers professionally
• Strong customer relations skills
• Ability to empathise and understand customer perspective
• Strong case resolution skills-ability to complete promised action/follow-up to ensure customer’s needs are addressed
• Collaborate with colleagues and work as part of a team
• Ability to adapt to changes in terms of product, process and systems

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Highlights:

Working Location: Tuas

Working Hours:

• 8:30 AM to 5:30 PM (Monday to Friday)
• 8:30 AM to 12:30 PM (Alternate Saturdays)

About the Role:

We are looking for a highly motivated and passionate individual to join our team as a Customer Service Coordinator. This role supports daily operations and provides opportunities for growth within the company.

Key Responsibilities:

• Process orders, including LCL (Less-than-Container Load), FCL (Full Container Load), and monthly palletizing shipments
• Conduct monthly cycle counts
• Utilize Microsoft Office, WMS AS400, and email correspondence effectively
• Perform simple physical tasks for goods verification
• Perform data entry as required
• Assist with ad hoc duties as assigned

Requirements:

• Preferably at least 1 year of relevant office working experience or a Diploma in any field
• Ability to work in a fast-paced environment, independently, and as part of a team
• Highly motivated with a positive attitude, customer-centric mindset, and strong interpersonal skills
• Immediate availability or a short notice period will be an advantage

Interested applicants, please submit an updated copy of your resume to [email protected] by click APPLY NOW!

**We regret to inform that only shortlisted candidates would be notified.

Talents@Work Ptd Ltd (21C0501)

Chin Long (R23116697)

Kinwei Technology Group Pte Ltd is a general distributor of SK Hynix which is a leading DRAM manufacturer worldwide. To cope with the expansion need, we are looking for a dynamic talent to join our growing team.

Location: Close to Ubi MRT/ Ubi Road 2

Working hours: 9 am to 6 pm (Monday to Friday)

Responsibilities:

1. Perform Customer Service Relationship matters and liaison with the Warehouse in Hong Kong.
2. Procurement from vendor and perform quotations to customer.
3. Handle escalation, dispute and issue raised by customer or vendor.
4. Co-ordinate with oversea agents & shipper for arranging shipments
5. Ensure SOP compliance by overseas agent and customer specific SOPs.
6. Update shipment data into systems.
7. Co-ordinationwith contactor for transport pick up and deliveries
8. Verification of the completeness and accuracy of all forwarding documents, including obtain dangerous goods approval from carrier where necessary.
9. Correspond and follow up on emails timely.
10. Other ad-hoc duties as assigned.

Requirement:

• Diploma/ degree in related discipline
• Minimum 1 years of experience within the trading industry (preferred; not a must)
• Candidates with good knowledge of Singapore FRS preferred
• Hands-on experience in managing overall CRS functions
• Proficient in Microsoft Excel
• Bilingual is must (mandarin & english).
• Good knowledge and familiar with ERP software is a plus
• Able to work independently

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

► Semiconductor and Electronics industry.

► Work Location: Ang Mo Kio

► Working hours: 8.30am to 5.30pm, Monday to Fridays

► AWS + VB

Our Client is a well-established company in Singapore to serve the semiconductor and electronics industries both local and globally.

Responsibilities:

· Deliver excellent customer support to corporate clients, managing their orders and requests end-to-end.

· Respond promptly to customer inquiries, including quotations, service support, and documentation requests.

· Prepare and submit accurate quotations in a timely manner.

· Provide required documents through customers' respective management systems.

· Proactively update customers on order status and shipment schedules.

· Maintain accurate records of spare parts price lists for customers.

· Coordinate with customers, forwarders, and internal teams to ensure timely execution of orders and shipments.

· Assist customers with customs queries by preparing and submitting the necessary documentation.

· Collaborate with internal teams to resolve customer issues and implement solutions.

Requirements:

· Degree or Diploma with a minimum of 3 years of relevant experience.

· Strong command of spoken and written English.

· Customer-focused, detail-oriented, and hardworking with strong organizational and analytical skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Customer Service Executive

· Provide quality customer service support to customers over e-mail and phone.

· Handle customer enquiries efficiently and escalate issues promptly when required.

· Perform sales order management for customers.

· Perform allocation of stocks and arrange delivery for customers’ orders.

· Conduct regular meetings with customers for close communication.

· Perform problem solving to value-added customers.

· Extract and tabulate data for monthly reporting.

· Collaborate with internal teams to ensure timely resolution of customer issues.

· Promote or recommend new products to existing customers.

· Any other ad hoc tasks and projects assigned.

REQUIREMENTS

· Minimum Diploma in any field.

· At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.

· Customer oriented with strong communication and interpersonal skills.

· Experience in handling customers’ inquiries and claims by emails and phone calls.

· Able to take initiative and hardworking.

· Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.

· Experience in SAP will have an added advantage.

· Team player and also able to work independently.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Salary: S$3,500

Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown/Clarke Quay

Contract Period: 6 months contract

Job Responsibilities:

• Respond to survey enquiries and escalations via personalized calls and email correspondence
• Assist respondents to complete surveys using approved methodology by explaining survey objectives
• Compile, record and input data collected from completed surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that KPIs and service levels are met consistently via prompt follow ups
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
• Drive customer experience centre initiatives including call audits
• Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
• Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
• Perform service recovery and provide pro-active solutions for escalation
  Identify and highlight gaps in service deliverables for continuous improvement
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Handle high level email replies
• Analytical thinking process
• Able to organise, identify and/or derive reports using Excel
• Any other adhoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience

How to Apply:

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://sg.go.persolkelly.com/job/apply/5789

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities (includes but not limited to):

• Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
• Front-desk duties at exclusive premier lounges.
• Oversee and lead a team of passenger service agents.
• Make final decisions in ensuring a positive passenger experience and satisfaction.
• Guide, develop, motivate, and mentor your team to the best of discipline standards.
• Ensure that compliance standards and SOPs are met.
• Assist Duty Manager accordingly. (eg: Daily deployment)

Requirements:

• Local Diploma (Service, hospitality, tourism or related disciplines preferred)
• PR with non-local diploma, and NITEC holders, will be considered for Customer Service Agent role instead
• Cheerful with pleasant communication skills
• Proficient in English and a second language for effective communication with international passengers
• Comfortable with working 6-days work week, rotational shifts (Morning / Afternoon / Overnight)
• Work in Changi Airport

Benefits:

• Shift allowance
• Staff transport after midnight
• OT pay after 44hours work/week
• Entitled to

1) AWS

2) Performance bonus

3) Joining bonus

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Changi Airfreight Center
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641