Position Summary

• Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
• Drives result by developing and executing short term action plans and long-term strategies.
• Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.

Come work with the award-winning customer service team at Jewel Changi Airport! Oversee operations at Jewel’s world-famous canopy park and be the front line to thousands of tourists and visitors from all over the world!

Hear from our officers!

https://tinyurl.com/CertisOfficers

Details:

· Salary up to $2,745

· Deployed at Jewel Canopy Park & Tourist Attractions

· Candidates with no experience welcomed to apply

· On Job Training provided

Responsibilities:

· Patrolling in Jewel premises to assist tourists and guests

· Perform First Aid on patrons when needed (Training and Course sponsored)

· Ticketing booth

· Crowd management & control

· Safety enforcement

· Attraction Management (Sky Net and Slides)

Requirements:

· Minimum O level

· Singaporeans only

· Able to commit 12-hour shift (Including Weekends and Public Holiday)

Benefits:

· Medical, dental and insurance benefits

· Staff corporate rates, discounts and recreational passes for staff and family

· High career prospect with horizontal and vertical growth!

Interested parties please feel free to send your details to 8498 6788 or click Apply.

Alternatively, walk in and quote “JAYE”

Certis Commonwealth @ 6 Commonwealth Ln, Singapore 149547

Monday to Friday, 9am to 5pm

We regret that only short-listed candidates will be notified.

The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.

About Core Collective:

Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.

Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.

Who are our residents:

In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc., are a few examples of our residents who comprise the community of health and wellness professionals.

Your impact:

As Core Collective grows we are looking for a Customer Experience Executive to join the team.

The CX team is the familiar face that all Residents and Members can look to when they have questions or issues. They are the "knowledge and call center" of the business. It is important that each and every single CX team member knows what is going on in the business in order to give accurate answers or to point Residents or Members in the accurate direction. They are the face of welcome and also the face of discipline.

What You’ll Be Doing:

Customer Service (Residents and Clients):

• Ensure that customer experience excellence is delivered within the business, culture and values
• Front desk duties and shift work, to greet and welcome guests, answering phone calls and perform service calls
• Attend to both residents and clients request and resolve dispute in a timely manner
• Assist in check ins with residents and clients in a systematic and timely manner
• Assist in touring of space, and promote the brand / company’s services offered
• Be trained with ability to close walk in leads
• Follow through of SOPs at all times

Facilities and Operations:

• Ensuring that center’s facilities and operations are in excellent condition, with SOPs and internal processes being followed
• Ensuring that vendors services are delivered to Core collective in accordance with SOPs and contracts
• Inventory management

Others:

• Assist in collating data and and reporting for task assigned
• Perform other job related duties and responsibilities as may be assigned to you from time to time

What you’ll bring to the table:

• 2 years of relevant Customer Service experience (Hospitality background would be an added advantage). Passionate about providing excellent service to our internal and external clients
• Willing to go the extra mile
• Driven to succeed and enjoy problem-solving
• Ability to build and maintain positive relationships with various stakeholders
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
• Able to work on weekends and public holidays when needed

Our Vision

In line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

We achieve our vision by:

1. Building fitness and wellness hubs that are centres of excellence in the industry
2. Filling our space with the best fitness and wellness professionals
3. Providing the best platform and support services to help our professionals grow
4. Fostering collaboration across disciplines for healthier and happier lives

Our Core Values
Benevolence

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)

Excellence

• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Continuous Improvement
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solving the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other’s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority

Customer Experience Specialist Wanted!

Location: 9 Airline Road, Singapore

About:

A trusted leader in freight forwarding services, offering air, sea, and logistics solutions worldwide. With strategic warehouses and state-of-the-art technology, the company ensures seamless global cargo movement. Recognized for excellence, Air Market partners with over 60 airlines, providing reliable, dynamic services to meet diverse customer needs. Provide top choice for freight and logistics services, focusing on customer satisfaction and operational efficiency.

Why You'll Love Working with Us:

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Customer Experience Specialist/ Customer Service (Consumer Electronics - Home Appliances)

• Handle and resolve all customer queries
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing
• Preparation and generation of weekly customer service report
• Perform other assigned duties and/or project work.

REQUIREMENTS

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess good communication, and interpersonal skills.
• On-the-job training will be provided to ensure proficiency in role requirements.

Location: Company transport from Queentown MRT/ Walking distance from Labordor MRT

Salary: Up to $3500

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

Role Overview:

We are seeking a dynamic and results-oriented Customer Experience & Operations Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client experiences while driving growth and efficiency within the studio.

This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.

Key Responsibilities:

Client Experience:

• Role model as the brand ambassador for BeFound with a heart for our clients and sense of care throughout the client’s journey.
• Be the first point of contact for any escalation cases to management.

Operational Excellence:

• Lead and manage the daily operations of Befound Studios to ensure smooth and efficient functioning.
• Identify opportunities to improve operational workflows and implement best practices to enhance client satisfaction and team productivity.
• Develop, refine, and enforce standard operating procedures (SOPs) to maintain consistency and quality.

Team Leadership:

• Manage and mentor a team of Client Success Specialists, ensuring high performance and a client-centric approach.
• Provide training, support, and feedback to foster professional growth within the team.
• Schedule and allocate resources effectively to meet client and studio needs.

Collaboration:

• Work closely with cross-functional teams, including skin analysis experts, makeup artists, creatives, and marketing professionals, to deliver cohesive and exceptional services.
• Act as a liaison between operational staff and management to ensure alignment with strategic goals.

Strategic Growth:

• Partner with the management team to identify growth opportunities for the studio.
• Contribute to the development and execution of strategies to improve client acquisition, retention, and overall studio performance.
• Analyse operational data and generate reports to provide actionable insights for studio improvement.

Qualifications:

• Heart for people, takes initiative to go the extra mile in delighting clients.
• At least 5 years of experience in Customer Experience / Services and Operations management, preferably in the beauty, wellness, or service industry.
• Excellent interpersonal skills with the ability to build long term relationships and rapport, establish trust with clients and teams.
• Proven experience leading teams and driving operational excellence.
• Familiar with CRM systems, workflows and digitally savvy and resourceful to identifying best platforms for our team and clients needs
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Ability to work collaboratively with cross-functional teams and adapt to a dynamic environment.
• Able to work on rotating weeks (Mondays to Saturdays / Tuesdays to Saturdays)

What We Offer:

• A work-from-studio environment in a fast-growing, pioneering start-up.
• A supportive and collaborative team culture that celebrates each other’s success.
• Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).

Our client is a top global pharmaceutical company.

Key Responsibilities:

• Collaborate with site leadership to develop and execute talent and workforce plans aligned with company goals.
• Lead key HR functions: talent acquisition, performance management, colleague relations, compensation & benefits, and culture development.
• Drive talent pipeline, succession planning, and leadership capability through talent reviews and performance management cycles.
• Foster a culture of diversity, inclusion, employee engagement, and transformation.
• Lead change management efforts and develop communication strategies for organisational change.
• Ensure efficient HR delivery and act as a subject matter expert on all HR matters.
• Support global/regional HR projects and provide strategic HR guidance.

Key Requirements:

• Bachelor's or Master’s degree in HR, Business Management, or related field.
• At least 10 years of HR experience, preferably in a large, global, complex organisation.
• Strong leadership, interpersonal, and stakeholder management skills.
• Experience with performance management, talent planning, and change management.
• Proficiency in MS Excel, PowerPoint, and social media/networking sites; Workday experience is a plus.
• Ability to work with ambiguity and influence business leaders effectively.

If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg.
Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

Job Description & Requirements

This role will be to support defining customer experience and feature priorities through market research, customer insights/NPS analysis, and localization program management.

Responsibilities:

1. Customer Experience Research & Benchmarking:
   • Conduct market research on the Japanese shopper/ecommerce trends, focusing on:

Customer preferences and needs: Identify key drivers and pain points for online and offline shoppers for Phones in Japan.

Competitive landscape: Analyze competitor strategies, strengths, and weaknesses in customer experience for the company's online and physical store features/experiences

Cultural nuances: Provide insights into Japanese cultural factors that influence online shopping behavior, such as communication styles, payment preferences, and delivery expectations.

Deliverables:

• Market research presentations: Provide comprehensive reports with actionable insights and data-driven recommendations.
• Competitive analysis: Conduct competitive analysis to track and benchmark against competitors for key features.

NPS Monitoring:

• Monitor & analyze NPS trends for the company's online store in Japan:
  • Monitor NPS trends in Japan, identifying areas of strength and weakness in the customer experience.
  • Analyze NPS survey verbatims to understand customer sentiment and identify key drivers of satisfaction and dissatisfaction. Develop recommendations to address key issues and improve NPS.
  • Collaborate with cross-functional (XFN) stakeholders to implement short-term tactical fixes, as necessary.

Deliverables:

• NPS reports: Provide regular reports on NPS trends and verbatim analysis, highlighting key insights and recommendations for improvement.

1. Localization Program Management:
   • Stakeholder Engagement: Coordinate and manage logistics for stakeholder engagement sessions, including meeting logistics, managing agenda(s), and document(s).
   • Localization Quality Improvements:
     • Localization QA: Collaborate with teams to conduct thorough testing and quality assurance of localized content.
     • Tracking, management, and reporting: Utilize bug tracking tools to effectively track, manage, and resolve localization bugs related to the Japan website and marketing materials.

Qualifications:

• Language Proficiency: Native-level Japanese language competency; Professional-level English competency with a proven track record of success with Japanese & global stakeholders.
• Deep understanding of the Japanese market: Extensive knowledge of Japanese consumer behavior, cultural nuances, and business practices.
• Proven experience in market research: Strong research skills with experience conducting secondary research and synthesizing available primary research & data sources to present a compelling case for change.
• Strong communication and interpersonal skills: Ability to effectively communicate with stakeholders at all levels, both in Japanese and English.
• Experience with localization: Familiarity with localization processes and best practices.
• Excellent project management skills: Ability to manage multiple projects simultaneously and meet deadlines.
• Technical proficiency: Proficient in using project management tools, bug tracking systems, and productivity software.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Sarah Siaw / JN -012025-47177

EA Registration No.: R22108392, Sarah Siaw Hui Xia

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• Working Days: 5 Day Work Week including weekends
• Working Hours: 10am -7pm / 11am - 8pm / 12pm - 9pm
• Location: ION Orchard
• Salary: $4,000-$5,000

Requirements:

• Diploma in Business Management or degree in any field.
• 2–4 years of retail experience, with at least 1 year in a supervisory or assistant managerial role, ideally within furniture or home decor.
• Experienced in supporting sales targets and strategic planning, with expertise in both B2B and B2C environments.

Jobs Scope:

• Support the Store Manager in developing and executing plans to achieve brand, sales, and service goals.
• Assist in monitoring and evaluating the store's financial performance and collaborate with management to achieve budgetary goals.
• Support customer relationship-building and satisfaction, oversee merchandising and visual standards, implement service recovery strategies, and ensure smooth daily retail operations.
• Supervise, train, and support the development of team members in areas such as customer service, sales, and visual merchandising.
• Help manage inventory levels, stocking, and purchasing plans to support efficient store operations and sales targets.
• Monitor and control all operational cost to support store profitability.
• Work closely with the back-of-house team, including Marketing, to ensure cohesive store operations and successful campaigns.
• Support research and development of market opportunities, including tracking market trends and identifying growth areas.
• Maintain a clean, organized, and welcoming store for customers.
• Assist in the hiring and training of staff to maintain a skilled team and deliver outstanding customer service.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Responsibilities

Team Management

• Lead and develop the Customer Success team, promoting a high-performance and results-driven culture.
• Conduct regular staff performance evaluations, identifying training needs and areas for improvement.
• Drive team productivity through effective manpower management and resource allocation.

Operations Management

• Oversee day-to-day operations to ensure high service quality and handle escalations in a timely manner.
• Develop and implement strategies to meet service-level agreements (SLAs) and enhance operational efficiency.
• Support client investigations and manage service recovery processes when required.
• Ensure all operations comply with project-specific requirements and internal policies.
• Collaborate with multi functional team to define a roadmap aimed at meeting business objectives and improving customer satisfaction.
• Lead and manage system enhancements and change requests, from initial ideation to full implementation.
• Continuously improve relevant work processes and standard operating procedures (SOPs).
• Oversee quality call audits to ensure adherence to established guidelines.

Data Analysis

• Provide actionable data insights to identify operational gaps and propose effective solutions.
• Perform root cause analysis to enhance CSAT and customer survey ratings.
• Generate and present regular performance reports and insights to senior management.
• Collaborate with vendors, IT partners, and users to ensure successful issue resolution and continuous improvement.

Job Requirements

• Bachelor’s degree in Sales, Retail, or a related field.
• Minimum 5 years of supervisory experience in customer service or telemarketing, preferably in the retail or healthcare industry.
• Passion for and knowledge of Traditional Chinese Medicine (TCM) or the healthcare industry.
• Proven leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Excellent communication and problem-solving abilities.
• Proficiency in Customer Relationship Management (CRM) software.
• Strong data analysis and reporting skills, with an ability to drive actionable business outcomes.
• Solid sales and negotiation skills.

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Customer Service, Assistant Manager

Customer service operations management

· Oversee the end-to-end order processing workflow to ensure timely and accurate order fulfillment.

· Address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.

· Monitor and track delivery status, ensuring customers are informed of progress and any delays.

· Manage backorder follow-ups, ensuring timely resolution and customer communication.

· Review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.

· Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.

Customer relationship and communication

· Conduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.

· Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.

· Travelling to meet up with suppliers as and when necessary.

Compliance and performance reporting

· Ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.

· Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.

· Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.

· Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.

Team development & administration

· Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.

· Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.

· Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

· Additional tasks assigned by management.

REQUIREMENTS

· Minimum Diploma from Polytechnics.

· At least 3 years of relevant working experience in customer service, order management and delivery management.

· Proven experience in customer service operations managerial role.

· Excellent communication skills, both verbal and written, with a focus on customer relationship management.

· Ability to manage multiple priorities in a fast-paced environment.

· Knowledge of SAP is an advantage.

· Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.

· Willingness to travel occasionally for work-related purposes.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we continue to scale new heights!

We’re looking for a Enterprise Customer Success Manager Singapore (Greater China Region) to work closely with our top Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoys working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions.

This role will report to the Team Manager, Customer Success based in Singapore.

Why is this role so crucial at Similarweb?

The Enterprise Customer Success Manager is a key player on the Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.

So, what will you be doing all day?

• Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success
• Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
• Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
• Manage and expand long-term customer relationships, and ensure account longevity and renewals
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
• Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.
• Develop strong subject matter expertise across all Similarweb solutions

This is the perfect job for someone who:

• Solid understanding and experience in digital marketing
• 5+ years experience in a client facing customer success role, preferably in a SaaS company with planning and execution capabilities
• 5+ years experience in an analytical/consultative role in digital marketing (SEO, PPC, media planning).
• Solid relationship-building skills – the ability to quickly build rapport and establish trust with customers in the Greater China Region as well as internal stakeholders
• Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.
• Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
• Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
• Self-motivated, proactive, ownership mindset and results-oriented.

Why you’ll love being a Similarwebber:

• You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
• You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.
• We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
• You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
• Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Customer Service Coordinator

(Ocean Freight Department)

• Basic Salary: $2,000 - $2,300 + OT + AWS & variable Bonus
• Working Days: Mon - Friday 9am -6.30pm
• Address: Tuas

Responsibilities:

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Job Requirements:

• Min. 1 years of working experience in related field
• Proficient in MS office
• Able to commit OT as and when required

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibility:

• Ensure timely and accurate processing of customer orders.
• Promptly update and enter freight transaction data.
• Actively communicate with customers, carriers, hauliers, overseas agents, and others involved in freight handling.
• Oversee seamless shipping from vessel departure to estimated time of arrival (ETA) at the destination.
• Manage cargo documentation and filing.
• Ensure adherence to customer requirements.
• Monitor all jobs, ensuring accurate and timely updates of costs and selling figures in the system.
• Ensure all event data is correctly updated in the system and files are completed before closure.

Requirements:

• Minimum N Level
• At least 1 years customer service working experience in Third Party Logistics Industry
• Experience in MS Office

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to audrey.chng(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23114354 | EA License 16C7883

[Order Number: 662620-R]

Responsibilities

• Process quotations, purchase orders, and sales orders, while ensuring on-time delivery for both internal engineers and external customers.
• Maintain and manage stock inventory, including tracking movement and updating customer price books.
• Collaborate with customers, vendors, and engineers to meet delivery requirements and resolve inquiries effectively.
• Ensure accurate documentation and maintain an effective filing system.
• Build and maintain strong customer relationships to support business growth.

Requirements

• Non-experienced candidates are welcome to apply
• Experience with Oracle or SAP systems will be an added advantage.
• Comfortable with being on monthly rotating weekend and public holiday standby.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Tan Sin Rou
EA Personnel Registration Number: R22106434
EA License no.: 07C5771

Project Manager (Payment Solution Experience required) | $ 9800

Responsibilities:

• Plan and manage projects from inception to completion, ensuring they are completed on time and within budget.
• Define project scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Develop comprehensive project plans, including timelines, resources, risk management strategies, and communication plans.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
• Identify and resolve issues and conflicts within the project team.
• Track project milestones and deliverables using appropriate tools and techniques.
• Conduct project evaluations and assess results, making recommendations for improvements as needed.
• Ensure compliance with company policies and procedures as well as industry standards and best practices.
• Foster a collaborative and positive working environment that promotes creativity, innovation, and teamwork.

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, or related field; PMP certification is a plus.
• Proven experience in project management, with a successful track record of delivering projects on time and within budget.
• Strong leadership, organizational, and multitasking skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively at all levels of the organization.
• Proficiency in project management software tools and applications.
• Ability to work independently and as part of a team, with a strong commitment to achieving organizational goals.

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

• Working Days: 5 Day Work Week including weekends
• Working Hours: 10am - 6pm / 10am - 8pm
• Location: Orchard (ION / Paragon)
• Salary: $4,500-$5,500

Requirements:

• Diploma or Degree in Business Management, or any related field.
• 3 – 5 years of retail experience.
• Knowledge of retail management and procedures.
• At least 2 years of experience in managing a team.

Jobs Scope:

• Strategise and develop execution plans for the team to deliver brand, sales and service goals and targets.
• Collaborate with management to develop budget and evaluate business financial performance regularly.
• Build a CRM programme for the team to establish rapport and cultivate relationships with customers.
• Monitor merchandising presentation and visual display.
• Develop and ensure follow-through on a service recovery framework for crisis management.
• Ensure business continuity management in retail operations.
• Supervise, train and plan succession for employees in customer service, interior styling, sales, service and visual merchandising.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Manage all controllable costs with a view to maintaining profitability.
• Work with back of house team including Marketing to ensure the smooth running of store operations and campaigns.
• Assist in researching and developing market opportunities and plans, understand market requirements, identify market trends.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary.

Only shortlisted candidates will be notified.

• World-Class consultancy firm
• Design project experience

RESPONSIBILITIES:

• Responsible for Electrical Engineering services for the projects from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as mentor to new employees and provide technical assistance
• Advise engineers on the project administration and contractual issues
• Conduct technical discussion on common design problems
• Assist in maintaining high quality standards of design and construction
• To promote esprit de corps amongst employees
• Responsible to participate and support the Company’s SHEQ within their scope of duties

REQUIREMENTS

• Bachelor’s Degree in Mechanical or Electrical Engineering.
• Accumulated around 6 years of experience handling M&E Engineering ideally in semiconductor or construction projects

OTHER INFORMATION:

• Location: depending on Project
• Working hours: 5.5 Days
• Salary: To be Discussed based on experience (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

How To Apply:

This position is an excellent opportunity for a dynamic individual. It comes with stimulating challenges that will mould your capabilities and reveal your potential.

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: (R1875905), Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) (BEP) by clicking the ‘Apply link’ /

or call your friendly Consultant, David, at 9271 7510 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

✨ Elevate Dining Experiences – Guest Experience ✨

Step into a riverside retreat where European elegance blends with serene charm. Our restaurant isn’t just about fine dining—it’s where milestones are celebrated, laughter echoes, and love stories unfold. With an exceptional menu and handcrafted cocktails, we’re on the hunt for passionate individuals to craft unforgettable guest experiences.

What Awaits You?

Our Client:

• Apparel Industry (Lingerie, Undergarments)
• Mon to Fri, Office Hour
• Tiong Bahru
• Up to $3000 + Transport Allowance

Responsibilities:

• Manage stock levels and coordinate timely product shipments with overseas suppliers
• Update purchase orders, prepare launch plans, and execute stock allocation for new product releases
• Collaborate with Sales and Marketing teams to align with customer preferences and adjust pricing as needed

Requirements:

• Min Diploma in Business or equivalent

For interested applicants, please click "Quick Apply"

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Nurul Asilah Binti Ismail | EA Reg No: R24121710

JTE Recruit Pte Ltd | EA Lic No: 14C7215

• World-Class consultancy firm
• Design project experience

RESPONSIBILITIES:

• Responsible for Electrical Engineering services for the projects from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as mentor to new employees and provide technical assistance
• Advise engineers on the project administration and contractual issues
• Conduct technical discussion on common design problems
• Assist in maintaining high quality standards of design and construction
• To promote esprit de corps amongst employees
• Responsible to participate and support the Company’s SHEQ within their scope of duties

REQUIREMENTS

• Bachelor’s Degree in Mechanical or Electrical Engineering.
• Accumulated around 6 years of experience handling M&E Engineering ideally in semiconductor or construction projects

OTHER INFORMATION:

• Location: depending on Project
• Working hours: 5.5 Days
• Salary: To be Discussed based on experience (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

How To Apply:

This position is an excellent opportunity for a dynamic individual. It comes with stimulating challenges that will mould your capabilities and reveal your potential.

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: (R1875905), Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) (BEP) by clicking the ‘Apply link’ /

or call your friendly Consultant, David, at 9271 7510 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.