About the Job

The Program Department plays one of the most critical roles in Cyrus. Every new project in Cyrus begins with you leading the project team and laying the groundwork to ensure a smooth and successful completion. Regardless of technical challenges or scheduling conflicts, you will lead, guide, and inspire your project team members, managing every facet of the project's development and collaborating with your team to resolve problems while staying focused on your commitments to the customers.

Your key responsibilities are as follows:

• To strategise, organise, govern, and manage a project within a predetermined timeframe that is committed to customer.
• To successfully complete New Product Introduction (NPI) projects by meeting all the specifications and requirements and advancing them towards mass production, including anticipating and mitigating potential risks that may negatively impact the projects.
• To engage and work with customers on product specifications, requirements, costs, schedules, and quality.
• To generate and provide quotations for tools and moulded parts, upon receipt of Request for Quotation (RFQ).
• To collaborate internally with tool designer and engineering team on design for manufacturing (DFM) and proactively manage program documentations, technical and engineering changes.
• To update the status of on-going programs to the management.
• To consistently pursue for new customers.
• To establish and nurture a robust and affirmative rapport with our key customers to secure new and additional projects and pursue new customers to strengthen sales pipeline.

Your areas of knowledge and expertise that matter most for this role:

• Degree or diploma in mechanical engineering/precision engineering.
• Knowledge with practical experience in the field of plastic injection and injection tool fabrication, or mechanical product design is needed.
• Proficient in Microsoft Office suite of programs.
• Good verbal and written communication and presentation skills.
• Strong leadership to lead, guide and inspire the project team to produce quality work and stay committed to all deliverables.
• Business oriented, meticulous, and cost sensitive.
• Ability to analyse, solve problems and decision making.
• Strong organisational skills with a can-do attitude to always improve and initiate new ways of working to achieve results.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Job Summary:

This position is responsible for the development of Sales across all freight forwarding product types and across all geographies.

Responsibilities:

· Design strategy and set goals for sales growth

· Establish and achieve sales goals as agreed with management

· Strong customer base is compulsory

· Generate new sales leads and contacts across all business types and developing a strong pipeline

· Generate proposals, pricing and contract negotiations

· Identify key decision makers and develop relationships that supports acquisition and retention and that will translate into new revenue opportunities

· Implement person Sales plans aimed at acquisition, business retention and improved customer satisfaction

· Prepare regular Sales Reports / related Sales KPI

· Build Strong Alliance with Overseas Stations and Agents

· Prepare, overseeing and strategize RFQ tender

· Develop and nurture positive relationship with customers to ensure a high level of customer satisfaction and loyalty

· Prepare and deliver sales presentations to prospective customers and account reviews to Management.

· Coordinate internal resources on new business opportunities and existing programs to acquire, retain and grow accounts

· Ensure all customer collections (accounts receivable) are received in a timely manner

· Direct Sales assessment process

· Additional functions mandated by Management

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Account Assistant located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Duties and Responsibilities

Quality management and control

• Overall in charge of the entire packaging workshop, inclusive of data coding and laser printing and cellophane wrapping of final products.

• Manage the entire packing process, planning production schedule and communicate with cross-functional teams and departments to meet the delivery deadline

• Responsible for sampling and sample retention, inspection of incoming materials, approval of bulk, semi-finished products, finished products and packaging materials

• Maintain written and signed records of all audits and inspections as required and ensure the records are up-to-date and evaluated

• Review SOPs, protocols/batch records, reports, quality records (e.g. deviations, change controls, or CAPA) and ensure all the relevant testing are conducted and records are timely reviewed

• Implement and maintain quality procedures in compliance with regulations and internal policies, develop the quality procedures and reporting to management as required

• Participate in internal facilities inspection to evaluate and improvement of site quality system

• Responsible for maintenance of the factory premises, production equipment, and to ensure appropriate validations are timely performed and documented

• Ensure proper initial and regular training of operation personnel is being conducted and assist consultant for relevant training and awareness of basic regulatory.

• Investigate non-conformance and perform root cause analysis to deliver effective solutions via the corrective action and preventive action reporting process

• Responsible for compliance of workplace safety and assist to consultant relating to HSA and medical-licensing-related matters and to setup the operation system

Warehouse management and inventory control

• Oversee the warehousing and logistic operation, storage segregation, inventory accuracy and stock replenishment, planning quarterly & annually cycle count

• Ensure the implementation of standard procedures in warehouse and documentation

Ensure the warehouse facilities and equipment are well maintained

Knowledge/Skill Requirements:

• Excellent analytical skills with the ability to analyze data and identify trends.

• Strong communication skills, effective with team members and stakeholders at all levels.

• Attention to detail and ability to identify and resolve issues quickly and effectively.

• Strong problem-solving skills with the ability to think creatively and develop innovative solutions.

• Excellent organizational skills, capable of managing multiple tasks and priorities simultaneously.

• Extensive knowledge of quality control processes, procedures, and policies.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• 8 - 10 years of experience in Quality Control within the steel industry or a manufacturing environment.

• Graduate degree or higher in pharmaceutical, chemical manufacturing or relevant field.

Expected High Performance Behaviors:

• Exhibit a positive attitude regarding work and responsibilities.

• Ability to work collaboratively within a team.

• Maintain effectiveness during significant changes in work tasks or environment, adjusting effectively to new work structures, processes, requirements, or cultures.

• Consistently seeking to enhance efficiency and improve quality standards.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Account Assistant located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

As Manager, Business Strategy, the incumbent is expected to study market trends, conditions, regulations, customers to inform Company’s decisions on business strategies. Based on market research, the incumbent shall provide key insights and recommendations to leverage opportunities and coordinate strategies aimed at assisting the company in reaching its goals.

Key Duties & Responsibilities

Market Intelligence

Perform market research to identify areas of interest, iterate on key findings and communicate market insights.
Evaluate key policy and industry shifts in existing and new business space to identify emerging trends, opportunities, threats and distil relevant implications to the company.
Analyse competitors’ activities to determine the best strategies for increasing market share or generating new business opportunities.
Identify new business opportunities, including new markets, growth areas and business partnerships.

Business Strategies

Develop long term business strategies and priorities in pursuing new opportunities in growth areas, new and existing markets.
Identify areas of capability building to strengthen YRI’s current and future competitive advantages.
Working with management to develop policies, strategies, and plans to ensure that business objectives are achieved.

Annual Business Planning

Support Business Group’s annual business planning process

Requirements

Good tertiary education.

- A degree in Business or Economics is preferred.
- Possess at least 3 years of working experience.
- Strong business writing and business reasoning
- Strong communication and critical thinking skills.
- Ability to work independently.

Interested and suitably qualified candidates are invited to send in your resumes.

Shortlisted candidates will be notified via email within 5 working days.

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Responsibilities:

• Handle daily operations independently
• Responsible for all shipping documents (transport, documentations, booking with shipping line and preparing Bill of Lading documentations)
• Daily liaising with oversea counterparts, local sales and operation teams on delivery and logistics issues
• Key in cargo details and ensure payment from suppliers and customers are input into the computer system
• Monitor and ensure all orders are duly delivered to customers within a stipulated operation turnaround time
• Coordinate and communicate customer’s requirements and provide timely proposals and solutions to customers
• Quotations
• Handle customer’s complaint or issue, if any
• Any other duties assigned by Management

Requirements:

• Good communication and inter-personal skills
• Proficiency in MS office suites
• Min 3 years of related work experience in freight forwarding/logistics industry
• Familiar with import/export permit declaration and cargo clearance procedures
• Meticulous, multitask, organized and adopt a careful work approach
• Able to start work immediate or on short notice

**Work Location: CHANGI AIRFREIGHT CENTRE

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Pleasant with a cheerful disposition and good interpersonal skills

• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers

**Up to $5000 joining Bonus

-Terms and condition applies

Key Responsibilities:-

You play a vital role in creating a memorable experience for all our passengers. As a Customer Service Officer, you will lead a team performing different roles such as check-in, greeting passengers upon their arrival and ensuring a smooth departure process.

Key Requirements:-

• Possess at least 2 GCE A level credits or a diploma in any discipline from a local polytechnic
• At least 1 -2 years of work experience in a customer service / hotel / lounge related industry
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile

**Joining Bonus up to $5000

Do check with us the terms and conditions

Summary:

You will be a key member of our beverage team, responsible for curating and crafting an array of premium cocktails, beverages, and providing exemplary customer service. Your role will involve leading the bar team, training junior staff, and ensuring a seamless bar operation to enhance our guests' dining experience.

Key Responsibilities:

• · Design and execute an innovative and high-quality cocktail menu.
• · Lead the bar team, providing guidance and mentorship to junior bartenders.
• · Create and maintain an efficient and organized bar setup.
• · Ensure consistency in the preparation and presentation of all drinks.
• · Engage with guests to recommend and take drink orders, providing exceptional service.
• · Oversee inventory management, order supplies, and monitor stock levels.
• · Uphold responsible alcohol service guidelines and safety protocols.
• · Collaborate closely with the kitchen and waitstaff to ensure a harmonious dining experience.
• · Address guest inquiries, special requests, and concerns with professionalism.
• · Maintain cleanliness and hygiene standards in the bar area.
• · Keep up-to-date with industry trends and continuously improve your craft.
• · Assist in developing and implementing new beverage programs and promotions.
• · To drive footfall based on current customer connection and actively publicize all promotion.

Qualifications/ Skills and Abilities:

• · Minimum a Bartender BTEC Certification Level 3 or its equivalent.
• · Knowledge of wine will be added advantage.
• · Extensive bartending experience in an upscale or fine dining restaurant.
• · Proficiency in creating classic and contemporary cocktails.
• · Strong leadership skills and the ability to train and mentor junior staff.
• · Excellent communication and interpersonal skills.
• · Ability to thrive in a fast-paced, high-pressure environment.
• · Attention to detail and a passion for delivering top-tier service.
• · Knowledge of wine and spirits is highly desirable.
• · TIPS or equivalent certification would be an added advantage.

Additional Information

• · Salary: $3,500 – $5,500 (Based on Experience)
• · Location: Changi Village
• · Comprehensive Health Insurance
• · Opportunity to work in a prestigious rooftop restaurant with stunning sea view.
• · Leadership and career growth opportunities.
• · Training and development programs to enhance your bartending skills.

To fulfill the dual role of managing customer service and handling social media marketing for the bowling alley, performing duties as outlined below.

Duties and Responsibilities

**Customer Service Responsibilities**

- Greet and assist customers, manage check-ins, and answer inquiries about lane availability, packages, and promotions.

- Oversee lane setup, equipment checks, and provide guidance on bowling equipment use.

- Process payments for bookings and rentals, and manage group reservations.

- Address customer concerns and equipment issues, resolving or escalating as needed.

- Maintain cleanliness and safety standards in the bowling area and ensure compliance with health protocols.

- Upsell services like food, beverages, and promotions, and inform customers of events and special offers.

- Monitor and manage inventory and collaborate with staff to enhance the customer experience.

**Social Media and Marketing Responsibilities**

- Create engaging content for social media, post regularly on platforms such as Instagram, Facebook, and TikTok.

- Run promotional campaigns, engage with followers, and respond to online feedback and inquiries.

- Develop event highlights, manage promotional collaborations, and maintain an active online brand presence.

- Track and report on engagement metrics, adjusting strategies to maximize audience engagement and drive traffic.

- Coordinate with the marketing team for campaign alignment and contribute ideas for promotional initiatives.

Summary:

You will be a key lead member of our vibrant team, responsible for leading, curating and crafting an array of premium cuisines, and providing exemplary customer service. Your role will involve leading and managing the team, training junior, and ensuring a seamless operation to enhance our guests' dining experience.

Key Responsibilities:

• · Ensures the efficient and profitable management of the restaurant
• · Keeps the CEO of The Restaurant up to date with relevant issues in the restaurant and gets their input and advice where necessary
• · Ensures that the stock take figures are completed and accurate as per company requirements
• · Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• · Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• · Supervises the opening & closing of the restaurant
• · Ensures the proper cleaning and lighting and the uplift of all restaurant areas
• · Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• · Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• · Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• · Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• · Manages the restaurant staff working schedules
• · Motivates and develops staff, in order to encourage their professional development
• · Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• · Handles guest problems and complaints and grievances
• · Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• · Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• · Responsible for all aspects of Front-of-House operations at the outlet, including the supervision of the restaurant management team, service, bar, and hostess teams, in carrying out their roles and responsibilities.
• · Work closely with the Executive Chef and Back-of-House team in ensuring smooth service.
• · Always maintain robust communications between both teams, including attending weekly meetings and regular follow-ups
• · Ensure Front-of-House team’s participant and engagement in CSR and sustainability activities
• · Develop, train, and promote employees with potential to grow within the outlet
• · Ensure adherence to policies and procedures outlined in Employees’ Handbook and training materials
• · Uphold stringent customer service standards upheld by management and to propose improvement plans to mitigate shortfalls
• · Review customer service standards audit with the Operations Evaluation & Analysis team and implement corrective action plans to improve overall customer journey and experience
• · Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• · Investigate and resolve guest complaints in a prompt and professional manner. Ensure proper documentation are in place for follow-up and have a structured plan in place to reduce similar complaint in the future.
• · Constantly monitor and drive initiatives to drive ranking on various platforms, such as TripAdvisor, Google Reviews
• · Ensure that the guests’ profile in the customer database is updated with the latest information and all staff on service are aware of guests’ preferences and needs.
• · Work closely with the Executive Chef to curate, launch and track success of a year-long roster of promotional menu/items in line with property-wide campaign and/or with corporate initiatives.
• · Conduct regular reviews of menu and promotions (including pricing, drink pairings, taste, feedback from guests, etc) with the Executive Chef, to constantly push for, and deliver a dining experience that is best in class.
• · Develop and execute a marketing strategy with the Management Marketing Team to drive higher foot traffic and PR mileage for the restaurant. Take the initiative to monitor all marketing and social media channels and analyze the return of investment (“ROI”) of marketing campaigns.
• · Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene, and ensuring employees are sufficiently trained on such aspects.
• · Perform weekly Front-of-House inspections, where needed, to follow up on critical repairs and addition & alteration works, in collaboration with Facilities.
• · Work closely and lead restaurant team to increase outlet’s productivity and efficiency. Review operating results with the restaurant management team and present monthly P&L results with CEO.
• · Prepare and be held accountable for outlet’s budget, forecasts, and CAPEX requirements.
• · Ensure all cashiering procedures are processed in compliance with accounting standards and in a timely manner.

Qualifications/ Skills and Abilities:

• · Minimum 8-10 years’ experience in a renowned restaurant group, luxury hotel chain, high-end fusion restaurant.
• · Relevant certifications or degrees in hospitality management or a related field.
• · Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• · Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• · Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• · Financial acumen and experience in budget management.
• · Possess a comprehensive set of F&B service and operations skills
• · Enjoys problem solving and able to think outside-the-box in difficult situations.
• · Team oriented approach to management with a mindset of open communications.
• · Capable of building and managing relationships with multiple departments as well as key customers.
• · Administration knowledge of F&B operations and quality management
• · Proficient in Microsoft Office programs.
• · Have a well-groomed, professional appearance

Additional Information

· Salary: $5,000 – $7,500 (Based on Experience)

· Location: Changi Village

· Comprehensive Health Insurance

· Opportunity to work in a prestigious rooftop restaurant with stunning sea view.

· Leadership and career growth opportunities.

· Training and development programs to enhance your bartending skills.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

RESPONSIBILITIES

1. Operates as the point of contact for assigned to address customers’ needs on commercial matters

2. Assist in Company-wide negotiations with existing customers, including

preparation of proposals, contracts and discussion of the contract terms and conditions

3. Liaise with other divisions and departments on customers’ requirements

4. Tracks customer account metrics

5. Develops and maintains long-term relationships with existing customers accounts

6. Conduct surveys to measure customer satisfaction on a quarterly annual basis

7. Prepare reports for management reporting purposes

8. Identifies opportunities to grow business with existing customers

9. Identify business process gaps and coordinate business/system process improvement initiatives through teamwork with relevant stakeholders to meet required objectives

10. Coordinate and collaborate with both internal and external stakeholders to ensure a clear understanding of the current AS-IS state, processes and relationships for Commercial

11. Provide guidance to consultants to map the To-Be state and propose solutions that meet objectives, drive continuous improvement for Commercial

REQUIREMENTS

1. Singapore Citizen / Singapore PR

2. Good Honours Degree in Engineering (Aerospace / Mechanical / Electronics Engineering) or Business

3. Excellent analytical, interpersonal, presentation and communication skills

4. Able to be creative in developing solutions

5. Relevant knowledge and experience in aviation/sales/commercial is an advantage.

6. Conversant in Microsoft Office such as Excel, PowerPoint and Word

7. SAP background and experience would be an added advantage

8. Stakeholder and project management

SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering’s subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

Candidates are not required to pay SIA Engineering, any Agents, or Sub-Agents representing the organisation a recruitment fee or other fees relating to their application / employment.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Customer Service Manager (Air Freight)

Job Duties

• Handling full operations on Air or Ocean freight’s import/export shipments
• Work closely with customers and agents for air freight or sea freight operations
• Coordinate with customer service team and sales team in providing the contractor’s cost for trucking/shipping liners/airliners etc.
• Assist in the preparation of Pricing & Quotations
• Assist sales team with operations and quotations and complete documentations including billing invoice
• Complete documentations and operations on Air & Ocean freight. Such as permit application, shipment data, billing and other operations

Job Requirements

• Min GCE “O” Level or Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Minimum 3 to 5 years of relevant experience in freight forwarding
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

JOB ROLE

1) Handle all clerical and administrative matters for Customer Service Department, including data entry.

2) Work closely with Production Control and Warehouse teams to manage order delivery on-time in full.

3) Liaise with freight forwarder for shipment and prepare shipping documents.

4) Communicate with customer on their purchase orders and delivery arrangements.

5) Any other ad-hoc duties that may be assigned from time to time.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

Roles & Responsibilities

Job Responsibilities:

· Responsible for the operations of warehouse

· Responsible for staff scheduling including work assignments/rotations, employee breaks, overtime assignment.

· Lead and motivate staffs to meet SAFETY/QUALITY & Production target.

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Production resource planning according to logistics schedule and volume per store orders and inventory management.

Requirements:

· At least 2 years of working experience in a related field

· Able to start work immediately or at short notice.

· Bilingual in English and Mandarin as to communicate with Mandarin-speaking counterparts.