About the client:

Our client is a reputed MNC

Responsibilities:

• Liaise and manage business, operations and technology stakeholders
• Manage and control of project schedule and deliverables
• Manage, track and articulate issues/risks/action items; work with respective product owners to address issues and provide update to stakeholders
• Understand and adopt Project Management Life Cycle Framework and report project status to Steering Committee
• Assign and monitor the work of technical team, ensure project steps are aligned to business objectives, meet deadline and within budget
• Ensure deliverables are reviewed, designed, implemented, integrated, verified and tested to meet the quality standards and operations needs
• Translate business requirements into functional and technical specifications
• Contribute towards strategic planning of technology solutions

Requirements:

• Bachelor’s degree in Computer Science or Information Technology with experience in banking product or operation domain
• As banking PM, should have managed multiple implementation of end to end applications project. PMP Certified and familiar in Software Development Lifecycle best practices
• Knowledge in Trade Finance, Loan or Customer Life Cycle Management
• Min. 7 years’ experience in banking systems analysis, design, and development with good technical knowledge of IT systems
• Good knowledge in web app programming, content API, management systems, database, and system design
• Able to lead and motivate cross-functional teams and offshore vendor delivery teams
• Able to resolve conflicts with senior stakeholders and possess decision-making competencies
• Proven track record in project execution and implementation.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd

EA License No. 01C4394 EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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• Assist the Head of Procurement in managing market analysis databases across the market.
• Serve as the main administrator for the procurement system and support the Head of Procurement and operations in sourcing and tendering.
• Update and maintain vendor’s records and documentation.
• Collaborate with key professionals to ensure clarity of the tender specifications and timeline.
• Enter negotiations with vendors on prices and contract terms.

Job Requirements

• Bachelor’s Degree or Diploma in Procurement, Supply Chain
  Management, Business Administration, Building, Quantity
  Surveying or equivalent
• Minimum 2 years of relevant working experience in a procurement-
  related field.
• Procurement knowledge, and proficiency in the use of MS
  Office, particularly Excel and PowerPoint.
• Good Communication and writing skills.

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

1.Developing and implementing HR strategies and initiatives aligned with the overall business strategy.

2.Bridging management and employee relations by addressing demands, grievances or other issues

3.Managing the recruitment and selection process.

4.Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.

• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Communicating with candidates
• Overseeing the interview process
• Extending job offers and sending out rejection letters
• Onboarding new hires
• working time 8 to 7

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Process Development

Scrutinize LC documents of substantial amount including confirmed LC documents before effecting payments in order to compliance with policy and procedure.

Review acceptability of terms on LC confirmation/Back to Back LC/Risk participation applications before their issuance in order to have duly control

Responsible to approve TI transactions that requires approval to enable continuation of trade transactions and ensuring within approved limit assigned.

Authorizes and releases Manual Swift Messages generated in order to deliver the process in time.

Ensures FID approval is obtained before taking on Bank’s risks transaction in order to compliance with policies and procedures

Monitoring daily Banks exposures and limits for trade transactions to ensure that business is not exposed to undue risk.

Checking and signing availment ticket proposals for trade transactions in order to define any anomalies or discrepancies

Data Collection / Filing

Maintain proper daily records of both Import & Export transactions in TI plus for daily & monthly reporting.

To maintain proper records of all trade finance transactions handles and warehousing of old records.

Ensure all closed / processed transactions documents are completed

Ensure proper maintenance of recording of old records sent to warehouse

Ensure hand deliveries (documents) are correctly & timely dispatched

Ensure a smooth and effective back-up of counter staff duties

Participate in ad hoc projects and other tasks as assigned

Risk Management & Compliance

Ensures AML/CFT screening of parties are cleared before processing transactions

Adherence to all laws ( including trade) , regulations, policies & procedures & KYC/AML /CFT Compliance

Customer Service

Managing trade business relationship with customers to ensure customers satisfaction is delivered

Minimum qualifications:

Diploma in banking & Finance or Business

Minimum experience:

5 years related experience

Responsibilities:

• Provide full spectrum of secretarial support to Director
• Conduct market research and organizational activities on behalf of Director
• Assist in business oriented matters
• Perform vendor negotiation activities for business needs
• In charge of all private and confidential materials of the organization and Director
• Schedule internal/external conference meetings and company events
• Manage virtual platforms and social media account
• Attend to personal matters for Director and family
• Any other ad-hoc tasks assigned

Requirements:

• Diploma / Degree in any discipline
• No experience Needed (Training Provded)
• Able to work in fast-paced environment
• Comfortable with multi-tasking
• Maintains confidentiality and possess sense of urgency
• Highly organised, detail-oriented and responsible

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities:

• Provide legal advice and guidance to the organization
• Ensure company comply with business and employment law
• Overseeing all business transactions and operations comply with the corporate internal policies
• Provide legal support with regards to arbitration, litigation, and adjudication matters
• Work closely with the legal head office on all legal issues
• Work with external legal firms whenever necessary
• Stay up-to-date on local company laws and regulations
• Provide legal training and sharing to employees
• Being company representative to deal with government agencies on all legal matters
• Ad hoc duties as assigned

Requirements:

• Bachelor of Law (LL.B) or equivalent
• At least 5 - 8 years of legal experience, preferably with commercial/ corporate exposure
• Prior working knowledge in FIDIC, PAM, REDAS, PSSCO, or SIA will be an added advantage
• Knowledge of legal system or regulations with SEA region will be ideal

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

Reg. No: R1654399

EA No: 13C6305

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

The Assistant Nurse Manager will also be responsible for providing assistance and support to the Nurse Manager in the day-to-day operations, improvements and enhancements of clinical nursing services within the nursing home so as to ensure safe, high quality, efficient and cost-effective care is delivered to residents and their families.

Job Responsibilities

• Organise and provide on-the-job training to all staff to ensure there is continual development in the clinical aspects

• Manage and facilitate project teams to keep up-to-date on current trends

• Facilitate and guide staff in establishment and management of relationships with residents and their families and coordinate the administration of care plan between the parties involved

• Guide and teach the nurses on the process and steps to manage incident reporting activities including investigation, report writing and communicating response to the family members involved

• Provide advice and guidance to nurses on the management of complaints and enquiries lodged by residents and their families

Clinical Standards

• Responsible for the compliance of all nursing standards as stipulated by Ministry of Health and Singapore Nursing Board

• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care

• Ensure quality audits are planned and conducted periodically. Follow up with areas for corrective improvements

• Promotes evidence-based practices or nursing care delivery

• Ensure written policies and procedures and work process are available and up to date to guide the nursing care delivery

• Ensure competency evaluation and conducting in-house training to impart clinical knowledge to less experienced nursing staff

Others

• Organise and facilitate projects and/or research on current issues and trends in the healthcare sector (e.g. infection control)

• Support the Nurse Manager in nursing home management and deputizes in his/her absence

Job Requirements

• Degree or Advance Diploma or Diploma in Nursing

• State Registered Nurse and valid practicing licensed issued by the Singapore Nursing Board

• Valid certification in Basic Cardiac Life Support (BCLS)

• 5-6 years of clinical experience out of which 2-3 years must be in the management of chronic patients or 2-3 years as a Senior Staff Nurse

• Possess initiative, drive and self-motivation to persevere and make things happen

• Able to work effectively with diverse teams and all levels of employees to achieve positive outcomes

• High tolerance of stress and ambiguity

• People & Customer Centered

Other info

· Location: Toa Payoh

· Salary: $4000 to $5500

· Nursing home

· 5-day work, rotating morning/noon shift

Interested candidates, pls apply with resume in MS Word format

You may email to [email protected]

EA License No: 17C8809

EA Reg No: R1108561

Flipchip Manager

Overall Job Objectives

This role is to support global business processes across sales, factories and business unit organizations.

We are looking for a resourceful candidate with a strong analytical capability, and able to utilize various systems for data evaluation. This position is based at our Regional Singapore office.

Core Responsibilities

• Build up cost models to provide package cost estimates and manufacturing readiness inputs to business unit, engineering and factory
• Support critical meetings with internal cross functional teams on product / package costing
• Develop relationships with factory, sales and business units to ensure alignment with industry and customer trends
• Responsible for production pricing maintenance duties, including approving pricing issues in SAP
• Assist global sales take-or-pay coordination and reconciliation
• Adhoc analysis of various revenue related items

.

Job Specifications (Qualifications/Experience/Skills & Knowledge/Personal Qualities)

• BS degree in Engineering.
• Minimum 3 years of relevant experience in semiconductor industry.
• Direct experience and/or strong familiarity with semiconductor Substrate or FlipChip opportunities is a plus.
• Demonstrated understanding of manufacturing processes and raw materials.
• Advanced Excel usage and large data set manipulations.
• Strategic thinker with a proven ability to translate technical requirements/issues into the business context or vice versa.
• Able to work independently and to multi-task, excellent communication and presentation skills and working across functional groups as well as cross-culturally.

Interested applicants, please kindly email your update resume to [email protected]. We regret to inform that only shortlisted candidates will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Responsibilities:

1. Lead and guide a sales team, providing coaching and support to help them achieve individual and team targets.

2. Develop and execute sales strategies in line with the organization's goals, identifying new business opportunities, expanding market share, and increasing revenue.

3. Foster strong relationships with existing customers, identifying opportunities for upselling or cross-selling products/services.

4. Monitor and report on sales performance to senior management, analyzing data to inform decision-making and adapt the sales strategy as needed.

5. Collaborate with marketing and product development teams to ensure cohesion between sales efforts and overall business goals.

6. Conduct market research to stay informed about industry trends, competition, and customer behavior, using insights to shape sales strategies.

7. Cultivate and maintain a high-performance sales culture by setting clear goals, recognizing top performers, and addressing performance issues promptly.

8. Ensure adherence to all sales policies and procedures, including pricing, discounts, and contract terms.

9. Represent the organization at industry events, trade shows, and conferences, networking to promote the organization and generate new business.

10. Continuously enhance knowledge and skills in sales management, staying current with industry best practices, and sharing insights with the sales team to support their professional development.

Requirements:

• Min. 2 years of experience in sales
• Strong oral and written communication skills
• Foster a competitive yet collaborative team environment
• Results-oriented
• Proficient in Microsoft Office

Job Description

• To ensure smooth daily outlets operations among warehouse and outlet
• To oversee the sales and be able to identify fast or slow moving goods among the outlets, devise plan boost sales to meet with monthly target
• To be able to effective manage and control operating expenses
• To monitor and improve customer service quality of all outlets
• To be the role model of all the staff, motivate and boost employees' morale
• To recruit, retain, train staff to ensure manpower efficiency
• To prepare and/or approve manpower roster in order to ensure sufficient staffing
• To plan and /or execute the opening of a new outlet when required
• To prepare month-end sales / profits / stock reports and present to Director
• To maintain relationships with company's key stakeholders (i.e. Landlord, Suppliers, Customers, Employees)
• To negotiate on behalf of the company for its best interest
• Sales floor operation (day-to-day basis)

Requirement

• Minimum 6-8 years requirement in the RETAIL INDUSTRY
• Minimum qualification of Bachelors Degree or equivalent
• Proficiency in MS Office
• Proficiency in English and Chinese language

Responsibilities

• Oversee the day-to-day operations of the clinics.
• Coordinate and communicate between patients, employees and management team.
• Manage and approve company budgets, assign tasks and schedule of weekly work shifts.
• Implement policy changes, planning of employees’ development and training programmes, as well as involving in the recruitment process.
• Regularly evaluate, develop and implement new protocols to optimize patient care and to improve clinics’ operations, staff performance and productivity.
• Performing quarterly employee reviews and gathering feedback to help employees achieve both the organisation and their individual professional goals.
• Ensure that all policies and procedures function in accordance with state and federal laws.
• Supervise and manage clinics’ purchases, inventory, maintenance and repair of clinic equipment.
• Assist in any additional ad-hoc tasks assigned by the Company.

Requirements

• Preferably 5 years' experience in the healthcare industry preferred.
• Great analytical and decision-making skills to exercise decision making processes.
• Possess strong organisational, leadership skills and problem-solving skills.
• Good verbal, written and communication skills.
• Ability to effectively manage time and multitask.
• Comfortable with working in a high pressure and fast paced environment.
• Know how to prioritise tasks and work independently.
• Comfortable working with Microsoft Office and Google Suite.

Other information

• Working schedule: 5 day work week with 2 days off (off days will be split 1 weekday and 1 weekend)
• 3 rotating work shift: 830am-615pm/1140am-930pm/930am-715pm
• Willing to travel as clinics are based islandwide.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Product Manager - Payments/Digital Banking to join their team

The Job

Under Singapore’s Smart Financial Centre agenda, MAS is encouraging greater competition and innovation in the payments space which has led to meritocratic rise of real time payments, wallets and ecosystem players with customer experience becoming the prime competitive differentiator.

The incumbent will be part of the Payments product team and execute initiatives in following areas:

• There are several MAS led initiatives under payment transformation- such as cheque sunset, Electronic Deferred Payment, FAST 2.0 which require timely execution from requirements till implementation.
• International Payments: Commercialise Global Money with focus to increase FX revenue and execute group led enhancements for better customer proposition.
• Domestic Payments: Lead migration to digital payments, reduce paper.
• Fraud mitigation: MAS mandated items to be completed in addition to in-house tuning of fraud control rules.

Principal responsibilities:

• Identify business opportunities and gaps to exploit in order to achieve competitive edge in the retail banking payments and remittances business across both domestic and international payments.
• Manage current and future payments initiatives and projects.
• Work closely with local, regional, and global stakeholders to ensure successful deliveries.
• Own and coordinate regulatory reporting and collateral.
• Attend industry and regulator meetings when required.
• Assist in product governance related matters.

The Talent

• Minimally 6-10 years of industry experience in transaction banking area is preferred.
• Knowledge of payments, digital banking as Product manager is desirable while ability to independently execute a project with minimal supervision will be advantageous.
• Background in domestic (FAST, GIRO, PayNow) and international payments routing (SWIFT)
• Strong communicator and who thrives in a dynamic environment with strong stakeholder management skills.
• Must be comfortable working with data and number crunching.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Product Manager - Payments/Digital Banking
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

KEY RESPONSIBILITIES

• Manage overall solutions, new proposals and identify opportunities to improve or implement strategies to expand the Corporate IT services.
• Identify areas of concerns, issues and implement strategic solutions to further improve IT operations.
• Manage issues and risks associated with the projects, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms.
• Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.
• Ensure accurate development and traceability of requirements during project lifecycle.
• Manage the end to end project delivery including procurement process.
• Manage the change enablement process throughout project duration.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Determine the project approach, staffing, responsibilities, and schedule.
• Engage and manage appropriate onshore and offshore vendor resources, including Service Licensing Agreements (SLAs) in meeting requirements and service level agreements.

KEY REQUIREMENTS

• Bachelor's degree in business or technology-related field (or equivalent).
• At least 5 years of working experience in implementing technology projects.
• At least 3 years of project management experience, preferably on Microsoft solutions.
• Possess a global perspective mindset to evolve with the organisation.
• Demonstrated ability to think and work systematically and logically.
• Good understanding of contract terms and interpretation.
• Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
• Experience in customer expectations management.
• Demonstrated experience employing project management methods, tools, techniques.
• Clear and concise oral and written communication.
• Results oriented / self-directed ability to drive change in unstructured environment.
• Good client interface and presentation skills.

• Overall, responsible for the Crewing and Vessel Operations.
• Supervise vessel in accordance with international regulations, local regulation/standard.
• Perform cost analysis, estimating expected costs for the vessel operation.
• Conduct risk assessment; provides recommendations for mitigations of risk.
• Handle questions, concerns, and complaints throughout the vessel management.

Requirements:

• Degree and above
• At least 5 years of handling dredging and coastal engineering projects and ship management experience.
• Strong in development of statements of qualifications and proposals.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities

• Lead and manage the day-to-day operations of Volvo After-Sales Bus Workshop.
• Monitor warranty campaigns and service bus workshop team at various bus depots.
• Ensure all returned-to-depot buses are repaired safely with minimum downtime and good quality workmanship.
• Point-of-contact with Volvo technical team to reduce downtime for buses & troubleshooting work.
• Manage all campaigns to ensure completion on time.
• Daily compilation of field visit reports and systematic documentation & collection of warranty used parts from bus workshop & bus depots.
• Responsible for P&L reporting, annual budgeting, planning and KPI tracking
• Prepare returned-to-depot buses daily and monthly reports
• Increase sales revenue by new business growth & profitable service contracts with external fleets
• Prepare quotations and sales invoices for customers
• Drive workshop business operations, materials and overall costs reductions
• Lead improvement works of workshop or special projects assigned
• Perform 6S and housekeeping of bus workshop & depots
• Ensure bus workshop & depot staff discipline and safety compliance.
• Uphold the work culture that promotes good work attitude and teamwork, and conduct regular performance review with staff to ensure company's objectives are met.
• Meeting with both external and internal stakeholders on workshop matters.

Requirements

• Recognized degree in Mechanical Engineering or its equivalent with 5 years of relevant working experience
• Good leadership, high integrity and interpersonal communication skills
• Data-integrity with analytical and problem solving skills
• Warranty and campaign administration experience
• Process-driven with good business acumen
• Able to work in a dynamic, lean organization and delight customers with Volvo service quality
• Strong written and presentation skills
• Team player, results oriented and self-driven

LiT Strategy is a boutique strategy consulting firm which specialises in providing consulting services to SMEs to drive decision making. We provide SMEs with quality business advisory services to help them alleviate their pain points and seize business opportunities.

We are looking for an experienced individual to join our team as a Project Manager. This is a full-time position and is available in Singapore and within ASEAN.

Primary Roles & Responsibilities:

1. Lead engagement teams to develop business strategies and business plans for existing/new businesses
2. Liaise with clients (Up to C-Suite) to identify areas of improvements and providerecommendations for growth
3. Present results to the client's management team and implement recommendations incollaboration with the client's team members
4. Perform data analysis, formulate and test hypotheses, and develop financial models to quantify the feasibility of recommendations
5. Prepare proposals for prospective clients

The Ideal Candidate Should:

1. Have prior experience in Consulting (at least 3-5 years experience with leadership roles)
2. Graduated from Business, Finance, Accounting, Economics or other related majors
3. Have a strong interest in Management/Strategy Consulting
4. Possess good communication, analytical and problem-solving skills with strong skills in Microsoft PowerPoint and Microsoft Excel
5. Be proficient in spoken and written English. Proficiency in one or more of the ASEAN languages is an advantage but not compulsory
6. Prior experience in Consulting is favoured

Job Location: Singapore / ASEAN

Being a boutique, there is an expectation that the job scope will be over and above what is described, and we are all expected to be hands-on. Our Analysts can expect to have first-hand experience working with the founders and clients directly.

If you are interested to join our team, please email your resume, cover letter and university transcripts to [email protected]. Please indicate “Project Manager” in the email subject.

Due to the high volume of applicants, kindly note that only shortlisted candidates will be contacted.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs.The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

· Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.
• Good knowledge of different business functions
• Proven success in a managerial role
• Strong decision-making ability
• Excellent communication, collaboration, and delegation skills
• Proven ability to develop and achieve financial plans
• Ability to motivate and lead employees, and hold them accountable
• Strong working knowledge of operational procedures
• Meticulous attention to detail.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Description:

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting
• Contract/Database administrator
• Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
• Generate and maintain sales report
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports which are related to customer service surveys

Requirements:

• GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Has resilient and is able to handle complaints and unpleasant customers
• Familiarity or experience with Customer Service and Call Center preferred
• Experience in a sales administration job scope will be an added advantage
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Effectively bilingual in English and another language (Spoken & Written)
• Willingness to work a flexible schedule and occasional overtime when needed
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Service-oriented, pleasant personality and able to work under pressure

1. Role Description:

As a Business Development Manager, you will be responsible for driving business growth, identifying new opportunities, and fostering strong relationships with clients. You will play a pivotal role in developing and implementing strategic initiatives to expand the company's market presence and achieve revenue targets.

2. Specific Responsibilities:

• Comprehensive knowledge of the road freight transport industry, including its structure, trends, and challenges.

• Understanding the competitive landscape, key players, and market dynamics in the transportation sector.

• Analyzing market trends, customer demands, and geographical considerations influencing road transport.

• Identifying niche markets, untapped regions, or specific industries with high transportation needs.

• Recognizing regulatory changes, technological advancements, and their impact on the industry.

• Establishing and nurturing relationships with existing and potential clients in freight transport.

• Conducting market research to understand client needs, preferences, and pain points in logistics.

• Developing tailored sales strategies to attract and retain clients, focusing on value-added services.

• Collaborating with the sales team to generate leads, pitch services, and negotiate contracts.

• Customizing solutions to meet specific client requirements, emphasizing reliability and efficiency.

• Providing excellent customer service, addressing inquiries, and ensuring client satisfaction.

• Identifying and pursuing new business opportunities for expanding the client base in road transport.

• Creating innovative approaches for penetrating new markets or industries that require transportation services.

• Formulating strategies for entering unexplored geographical areas or targeting specific demographics.

• Leveraging networking opportunities, industry events, and trade shows to generate leads and partnerships.

• Conducting targeted marketing campaigns or promotional activities to attract potential clients.

• Analyzing data to prioritize potential prospects and allocate resources effectively.

• Establishing strategic partnerships with key stakeholders, suppliers, and complementary service providers in the transportation industry.

• Collaborating with logistics partners, carriers, or warehouses to offer comprehensive solutions.

• Negotiating mutually beneficial agreements, joint ventures, or collaborations to expand service offerings.

• Building alliances with industry associations, regulatory bodies, or governmental organizations.

• Developing long-term relationships and alliances to enhance the company's market position.

• Evaluating and fostering partnerships that add value to the business and improve service capabilities.

• Identifying opportunities for service innovation or differentiation in the road transport sector.

• Developing innovative solutions or service packages that cater to evolving customer needs.

• Integrating technology and digitization to streamline processes, enhance efficiency, and improve customer experience.

• Conducting feasibility studies for new service offerings or technological integrations.

• Staying updated with industry trends, emerging technologies, and best practices for service enhancements.

• Collaborating with internal teams to implement new solutions and align them with client requirements.

• Developing growth strategies aligned with business objectives to expand market share in road transport.

• Evaluating potential mergers, acquisitions, or strategic alliances for business expansion.

• Identifying investment opportunities in infrastructure, fleet expansion, or technology upgrades.

• Planning and executing geographical expansion strategies based on market analysis.

• Creating a roadmap for sustainable growth and scalability while maximizing profitability.

• Continuously reviewing and adapting strategies based on market shifts and business performance indicators.

3. Competencies:
1. Industry Understanding and Market Analysis

2. Client Relationship Management and Sales Strategies

3. New Business Development and Market Penetration

4. Strategic Partnerships and Alliances

5. Innovative Solutions and Service Development

6. Market Expansion and Growth Strategies

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3800

About ATLAS Bar Singapore:Nestled in the heart of Singapore, ATLAS is one of the World’s 50 Best Bars and a forerunner to the region’s cocktail culture. We are an opulent and elegant establishment that boasts an extensive collection of rare and exquisite spirits, wines and champagnes from around the world. Our venue offers a unique blend of classic European charm and contemporary luxury, providing an unparalleled experience for our guests over the past seven years.

About Job Position:Not wanting to rest on laurels, we have opportunities to expand our operations and are now searching for a dedicated Front of House Manager to join and lead our existing Floor team. Beyond the execution of world-class service, your job will require that you actively engage the team to provide exceptional day to day guest experiences while driving staff training, knowledge building and general team management. This special individual will work alongside our Head Bartender and report into the Assistant General Manager. Furthermore, the right applicant could be groomed for broader responsibilities in the short to mid-term future. Most importantly though, we require a candidate to grow and develop themselves and others in the world of gin and hospitality! Commitment to Growth is our key value and if you live for all things food and drink whilst working in a close team, ATLAS is the right place for you.

Do you thrive in a fast-paced environment?At ATLAS, we embrace the excitement and energy of a fast-paced environment with an existing, well trained Supervisory team. Experience the thrill of working in a dynamic atmosphere where you can continuously challenge yourself, expand as a professional and further develop a world class Front of House team in your own image with the guidance and oversight of strong core management.

Are there other benefits?Our commitment to growth extends to our Employees, and if you have a genuine passion for all things food and drink, ATLAS is the ideal place for you to thrive.Join our team and enjoy fantastic benefits, including:

Annual KPI bonus: As a member of our management team, a performance-based bonus will be awarded each year towards achievable goals. Your dedication and outstanding service will definitely be rewarded.
Medical and Dental Benefits: We care about your well-being. As part of our commitment to our Employees, we provide medical and dental benefits to ensure you stay healthy and happy.
Yearly Work Anniversary Incentives: We value our Employees and believe in recognizing their hard work. In addition to very competitive wages and KPI incentives, we offer an annual work anniversary incentive to celebrate your work anniversary with us.
If you are dedicated to excellence, and eager to contribute to a team that values your skills, then we want to hear from you! Whether you're an experienced manager or a younger professional wanting to start your journey in hospitality management, we welcome you to apply. We believe in fostering growth and are committed to developing your skills and knowledge within the World of hospitality.

Additionally, if you are seeking part-time service crew roles, we have opportunities available to accommodate your needs.

Job Responsibilities:

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
• Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
• Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects

Requirements:

• Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
• Prior experience in a call centre environment is preferred
• Candidates with prior customer service experience in other businesses and operations may be considered as well
• Possesses a customer service mind set and is able to empathise with customers and quickly grasp the issues they’re facing