Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Key Responsibilities

• Conduct market research and analytical deep-dives to uncover industry trends and market gaps for organisational adoption and development.
• Lead the formulation of comprehensive business strategies and phased strategic roadmaps based on market intelligence and in alignment with the organisation’s vision and mission.
• Design structured strategic workshops for key management and heads of department to define organisational objectives, determine business priorities, and design initiatives and expected outcomes in line with the agreed strategic direction.
• Steer key planning processes including without limitation forecasting, budgeting, business and resource planning exercises alongside management, finance, HR and the relevant business units to manage costs, maximise returns, mitigate risks and ensure continued business longevity and profitability.
• Oversee the set-up of new structures and systems (e.g. set-up of new offices, corporate entities, organisational structures, banking relationships, enterprise systems, etc.) to promote organisational growth, diversification and resilience.
• Engage in the organisation’s sustainability reporting procedures that include without limitation defining and communicating sustainability-focused KPIs, coordinating with key stakeholders to synthesize, analyse and report data, monitoring and managing the achievement of targets, as well as supporting the preparation of sustainability reports and news releases
• Support and participate in the planning and organisation of company initiatives including without limitation sustainability and welfare events.
• Prepare and present required deliverables to key internal and external stakeholders for buy-in and reporting
• Fulfil all other assigned duties in line with the company’s goals and focus areas

Key Requirements

• Recognised Bachelor’s degree (or higher) in a business and/or technical discipline
• At least 6 to 8 years of related work experience in strategic and business planning role(s)
• Proven track record in multiple leadership positions
• Written and spoken native fluency in English and Mandarin is a must
• Highly proficient in Microsoft Office applications including PowerPoint, Excel, Project and Word (Demonstrated expertise in creating marketing decks and financial models is required)
• Strong decision-making, critical-thinking and problem-solving abilities
• Nimble and competent with the ability to prioritise and simultaneously manage a variety of tasks, projects and work activities
• Independent and pro-active self-starter with a solid work ethic and positive learning attitude
• Articulate with excellent communication and presentation skills
• Meticulous with a keen eye for detail
• Adaptable to a dynamic and fast-paced working environment and team

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref24#trustrecruit.com.sg or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Teah Yan Lin (Rolland)

EA Personnel Reg No: R23115528

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte Government & Public Services is committed to improving public outcomes through a focus on people. At Deloitte we think about the complex issues facing the public sector and develop relevant, timely, and sustainable solutions for our clients.

This role sits within the industry-leading cloud professionals will enable our public sector client’s end-to-end journey from on premise legacy systems to the cloud, from design through deployment, and leading to a transformed organisation primed for growth.

You’ll work alongside our clients to help them achieve success in the Cloud, with reference to the following areas:

• Create a strategy for how their organisations can exploit the Cloud, create a business case, design a Cloud architecture and put in place governance and policies to manage the new world.
• Architect the migration approach. Think about which of their existing on-premise applications to migrate to the Cloud, which applications should be re-built using Cloud native technologies and which should be bought from Cloud SaaS providers.
• Re-imagine ways of working. Engage the entire businesses to re-imagine the way work gets done and how new products and services are brought to market, all enabled by Cloud technologies.
• Innovate in delivery. Embrace new agile ways of working, enabled by new Cloud tools, to deliver your Cloud solutions.
• Integrate. Consider how to integrate the Cloud into t heir enterprise through infrastructure and networking solutions to connect, optimise, and manage Cloud solutions across a wide choice of platforms.
• Managed services. Ensure their use of the Cloud is secure, resilient, compliant, cost effective, and properly service managed, consider the use of a Cloud Managed Service Provider.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

• Understand the goals of our clients and Deloitte and align our people to these objectives, setting clear priorities and direction.
• Influence clients, teams, and individuals positively. Leading by example and establishing confident relationships with senior stakeholders.
• Deliver exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
• Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.

Enough about us, let's talk about you

If you are someone with:

• Tertiary qualification in a technology or engineering discipline with a well ranked institution and/or currently enrolled in a MBA program.
• Minimum 8 years of professional experience in cloud transformation with leading managing consulting firms.
• Ability to lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large organisations, preferably in public sector.
• Experience in developing and presenting proposals for business development activities
• Experience with budgetary responsibilities related to projects or resources.
• Exceptional interpersonal, team-building, and communication skills, with demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to professional excellence, as well as personal and professional growth.
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a prerequisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base.

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website

Our client is a well-established financial institution that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Develop and maintain strong relationships with corporate clients involving credit facilities, trade finance, cash management, and other corporate banking services understanding their needs and objectives.
• Identify opportunities to cross-sell and upsell banking products to existing clients, maximising revenue generation.
• Analyse client financials, assess risk, and propose appropriate banking products and services to meet their needs.
• Preparing credit proposals, coordinating with other departments for approvals and undertaking credit monitoring & asset reviews of the portfolio.
• Executing transactions in a timely and efficient manner in line with customer expectations.

skills and experience required

• Bachelor's degree or higher, preferably in Business or a related discipline.
• At least 5 years of relevant experience in corporate banking.
• Strong business acumen and market awareness, with the ability to identify and capitalize on business opportunities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Responsibilities

• Manage and coach a team of 8-10 nurses
• Lead and support the development needs of the nursing team
• Manage nursing manpower in the areas of recruitment and talent retention
• Acclimate new nurses to the team as a preceptor
• Ensure that team reviews and adopt measures to achieve KPI targets
• Ensure compliance to clinical pathways in management.
• Manage and maintain adequate stock of medical drugs and equipment.
• Oversee and preparing the annual budget in accordance with the organisation’s strategic plan
• Conduct assessment and devise a plan of care for all new referrals and ongoing homecare cases.
• Conduct regular home visits with the nurses to establish best practices and maintain standards of care
• Prioritise care in collaboration with patients and caregivers
• Provide patient and caregiver education on symptom control and coping skills

Job Requirements

• A state registered Nurse with at least 5 years’ experience in leadership
• Experience in Palliative Care Nursing is preferred
• At least 8 years in nursing (preferably in an acute setting - restructured hospital)
• Good management and coaching skills
• Clinical supervision skills
• Conflict management
• Able to apply both rational and creative processes
• Able to effectively communicate with various stakeholders and patients
• Sensitivity to the needs of the clients
• Demonstrates tenacity and persist under most difficult situations.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23388

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Responsibilities:

• Looking for new customers, building an effective pipeline and identify opportunities that are profitable
• Prioritizing key accounts and establishing strong contacts with existing customers and growing the business within the account.
• Create sales proposals and make presentations to customers
• Drive the entire sales process from targeting accounts, identifying solutions and to closing the sale
• Work cross functionally within the company to communicate with all stakeholders to ensure customers' success
• Working towards Key Performance Targets
• Updating CRM and submission of weekly reports
• 
  

Qualifications:

• Preferably a graduate of IT Computer Science with experience in selling cyber-security solutions
• Must have more than 2 years of works experience as Sales Account Manager
• Candidate with less experience can be considered for Sales Account Executive position

Company Overview:

Argentra was founded in 2001 with a core focus on Information Security. A key achievement was winning a contract to develop and implement a custom data security application for the Defence industry. Our commercial clients benefit from our experience in high security environments. Argentra’s technical experts also provide technical consultation and support to other system integrators who require our specialised technical skills.

At Argentra, we put our customer’s interest first by understanding your problems, suggesting the solutions that you need. We won’t sell you what you don’t need. As a specialist engineering company, we have years of experience in developing custom security software, security risk consulting. Large System Integrators, Software Principals and Distributors engage Argentra to support their projects because our of specialist skills. For certain skills in Information Security, we may be the only expert provider of the skill set in Singapore.

Argentra is certified and has expert skills in different brands of IT Security Solutions which enable us to give good advice and recommendations to our clients. Our practical real-world experience enables us to deliver difficult security projects on time and on budget. We have the practical real-world experience to provide our clients with expert advice.

Interested and qualified applicants for the above position, please submit comprehensive resumes stating current & expected salary and a recent photograph to:

Argentra Solutions Pte Ltd

Email: [email protected]

* Only short-listed candidates will be notified for interviews
* No phone calls regarding the positions will be entertained, please send in your applications via email/post

Responsibilities:

• Oversee the vehicle workshops relating to all operational and administration
• Work closely with Business Development to secure new projects and contracts
• Liaise and resolving work related issues with Clients
• Monitor wastage of major/critical materials used in the project
• Ensure projects meet quality standards and government regulations
• Ensure that the budgets are kept within the budgeted costs and margin

Requirements:

• Minimum Diploma or Degree in Mechanical Engineering from recognized Professional Engineer Board
• Minimum 5 years of working experience in related Automotive services
• Excellent Leadership & Communication Skills
• Have the ability to handle projects independently
• Class 3 licence and preferably own a car

As a project manager, you will manage multiple projects simultaneously and ensure that all deadlines are met.

You will also take the lead on projects, delegating tasks, and managing the productivity of your team and that the

delivery is executed in line with the plan.

You will be responsible for assigning tasks to the right team members, checking on their progress, and ensuring that each project is completed on time and to the highest standard.

-Manage and coordinate multiple projects to ensure they are completed on time and on budget.

-Organize and plan project tasks and schedules.

-Manage tasks in accordance with Project Management Institute (PMI) standards and those of the company.

-Communicate project status to stakeholders and key project participants.

-Stay aware of company goals and strategies to ensure projects align with business priorities.

-Facilitate and encourage collaboration across departments to ensure projects are completed successfully.

-Delegate work to team members based on skills and expertise.

-Optimize project deliverables, schedule, and budgeting.

-Work with proposal teams to develop cost estimates and project plans.

-Create presentations and reports to communicate project status.

-Keep the project team focused on the end goal.

-Demonstrable problem-solving project management experience and skills.

-A bachelor’s degree in project management, computer science, informational technology, or related fields is recommended.

-Knowledge of project management methodologies such as DACI or similar and best practices.

-Strong interpersonal and team leadership skills.

-Strong organizational, structural, time management, and verbal and written communication skills.

-Ability to manage multiple projects simultaneously.

-Proficiency in Microsoft Office tools.

-Proficiency in project management tools and software.

-Experience with advanced maritime GIS and surveillance solutions.

-Experience with maritime surveillance sensors such as radar, AIS and EO/IR camera solutions and maritime radio systems.

-Ability to travel internationally.

-Positive mind-set, reliable and practical.

-Minimum 5 years relevant work experience from maritime industries.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Handle assigned customer portfolios effectively.
• Secure a high level of customer satisfaction by establishing a good rapport and trust with the customer.
• Explore new business opportunities as per sales plan.
• Accountable in a regional role as a focal point for assigned account.

Requirements:

• Diploma and above
• At least 5 years of sales & marketing experience in semiconductor equipment.
• Good knowledge in Machine Vision Process
• Comfortable to travel extensively.
• Strong customer service orientation with excellent networking and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Prioritize superior customer service and sales management.
• Implement professional selling techniques to enhance customer experience.
• Ensure effective staff management through hiring, training, evaluation, and discipline.
• Review merchandise assortment regularly to optimize stock levels and reflect sales trends.
• Present merchandise according to standards to maximize sales and turnover.

Requirements:

• GCE 'O' Level and above.
• Minimum 10 years of retail experience in fashion industry, including 3 years in management.
• Deep passion and expertise in luxury retail.
• Ability to inspire and influence teams, demonstrating entrepreneurial vision and maintaining high integrity and professionalism.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

12 hour shift work required !!

Location: Yishun/Ubi/Tanjong Pagar

One day off weekday and one day of weekend, need to work morning afternoon night shifts

Salary: Up to $2.5k

Job Description:

•Telephone/Email Coverage

Answering calls and responding to inquiries.

Reminder calls for appointment confirmation and rescheduling appointments.

•Registration

Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.

•Collection

Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.

•Clinic Administration

•Financial and Product Counselling

Job Requirements

- Min A/N Level/Nitec

- Min 1 year of Customer Service Experience

- Able to start work immediately

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Project Manager
5.5 days
Mon-Fri: 9am-530pm || Sat: 9am-12pm
$4,500-$8,500
Pioneer(Transport Provided from Joo Koon MRT)

Job Duties

• Manage and execute project in cost effective, on time delivery with quality standards to meets client expectations;
• Managing the projects in accordance to our Company’s ISO 9001, ISO 14001 & OHSAS 18001 Standards and contractual requirements;
• Pre and post-contract stages from vetting tender documents, organizing tender activities as well as settlement of accounts with owner, sub-contracts / suppliers;
• The development and implementation of project management plans through the provision of project scheduling, monitoring, reporting and forecasting, ensure that safety regulations are complied;
• Providing and preparing all scheduling, budgeting and specification for the project work;
• Check drawings and quantities and ensure that the calculations are accurate for the project implementation;
• Carry out project planning, cost control, project management and documentations;
• Provide the direction in construction planning, coordinate work with other departments, sub-contractors, clients and consultants to ensure overall construction progress as scheduled;
• Liaise and assist in submission of all necessary permit, license to all relevant authorities for the project work;
• Attend meetings, correspondences and liaise with clients, sub-contractors and suppliers;
• Resolve design and site problems encountered during the construction period;
• Plan and manage actual and post construction issues with the clients, consultants, sub-contractors and relevant authorities;
• Ensure proper documentation of the project, such as record correspondence, as-built drawings, etc..;
• Close supervision of work carried out by sub-contractors and suppliers to ensure adherence to project schedule;
• Ensure highest quality on the work carried by the sub-contractor, fabricators and suppliers;
• Liaise with consultants, clients, sub-contractors and suppliers on the implementation of the projects;
• Check on the progress claim submitted by the sub-contractors;
• Monitor, track, report project progress, supervise Engineers, Supervisor, Technicians and sub-contractors’ on site;
• Follow-up on the defective work and ensure timely rectification by contractors, fabricators and suppliers;

Job Requirement

• Recognised Degree by BCA in Civil Engineering.
• 10 years’ experience in Civil Engineering Projects, especially in Marine Construction of Jetty, Wharf, Harbour, Dredging, etc.

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

• Organising & managing project teams, including hiring contractors as needed o complete specific tasks
• Ensuring all costs are within budget and working with team members to identify opportunities for cost savings
• Communicating with clients throughout the project to ensure they are satisfied with progress and updates
• Developing & implementing project timelines, ensuring that deadlines are met and that tasks are completed on time
• Evaluating project risks and making recommendations for mitigration of identified risks
• Providing regular progress reports to clients on the status of projects
• Communicating with architects, engineers, contractors, subcontractors, suppliers, and other parties involved in the project
• Ensuring that all project documentation is completed according to company standards and laws

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Our client is a listed company in metal products fabrication. Due to business needs, they are now recruiting a Finance Manager to be part of their Finance Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Finance Manager:

• Oversee group-wide financial activities, including consolidation, reconciliation, budgeting, forecasting, cost management, and financial analysis.
• Prepare materials and reports for Board, Audit, and Committee Meetings, ensuring accurate and timely information delivery.
• Collaborate on the financial year-end process, coordinating with all Group entities for reporting and Group financial statement preparation.
• Manage tax-related tasks, encompassing quarterly GST filing, corporate tax computation, and transfer pricing compliance.
• Monitor and report deviations in revenue and expenses, analyzing key value drivers.
• Identify and address internal control weaknesses, proposing measures to enhance control effectiveness.
• Support the implementation of a new ERP system and facilitate process harmonization across the Group.
• Act as a liaison with auditors, financial institutions, government agencies, company secretary, tax, and accounting agents.
• Perform any ad-hoc duties as assigned.

Requirements:

• Degree in Accounting
• 3 - 5 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Collaborate with and report to the Sales Manager to ensure achievement of all sales activities and targets.
• Generate new markets and leads by sourcing databases and establishing networks.
• Explore and assess potential markets and clients.
• Identify new business opportunities and foster relationships with prospective clients.
• Meet sales targets by implementing sales strategies and action plans.
• Negotiate contract terms and pricing structures with clients to facilitate deal closures.
• Cultivate and sustain professional relationships with clients.

Requirement:

• Possesses minimum a Diploma or relevant studies.
• Experience in related industry would be beneficial.
• Able to travel to client sites regularly.
• Experience in customer service/sales support would be beneficial.
• Ability to work independently and be a good team player.
• Team player with excellent interpersonal and communication skills.
• Well-organized, with high attention to detail and the ability to prioritize.
• Graphic & Print related experience is an advantage.

Please send your resume in MS Word format to [email protected]

EA Licence No 18C9228 Registration No. R1108261 (Tan Li Tze)

We regret to inform that only shortlisted candidates will be notified

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

• Supervise the Front Office operations to ensure efficient and swift handling of guest needs.
• Consistently provide overall managerial assistance across the hotel by overseeing guest contentment, service quality, security, staff activities, and identifying any physical issues, with a primary focus on the front office operations.
• Collaborate with relevant departments to maintain the proper functioning of the front office, including addressing room defects and cleanliness matters.
• Uphold the departmental standards, policies, and protocols.
• Address guest grievances, special requests, and implement corrective measures to achieve utmost guest satisfaction.
• Document critical incidents such as staff or guest injuries and damage to hotel property in incident reports.
• Promptly, efficiently, and courteously attend to guests' queries, issues, and complaints to both their satisfaction and the hotel's best interest.
• Ensure cleanliness and orderliness of the Front Office and public areas, as well as the proper functioning of operational equipment.
• Supervise and guide the Front Office Team during the night audit processes, reconciling records.
• Exhibit proficiency in the Opera Cloud system to facilitate the reconciliation of daily night audit reports and balance daily financial activities.
• Maintain and ensure the professional appearance of all Front Office team members.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel with at least 1 year work experience with Opera Cloud system.
• Able to commit to work shift including weekends and public holidays.
• Great communication skills and interaction with guests, internal and external stakeholders.
• Must be able to work permanent night shifts.
• Well versed in Opera Cloud System
• Ability to multi-task and work efficiently in a fast-paced environment.

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Main Responsibilities:

• Review all necessary documents required by the project e.g. building guideline, BOQ, method statement etc
• Study all project information and drawings to understand the design and detailing
• Develop the schedule for overall project execution planning
• Delegate work tasks and close monitoring of daily work activities, with schedule
• Work closely with Designer, Project Manager, Factory Manager and sub-contractor to ensure on-time delivery of project within budget and with good quality
• Site management - ensure proper command and control of site including but not limited to DB&B site SOP, cleanliness & workplace safety; project running at minimum resources, minimum wastage and maximum efficiency
• Conduct site surveys during various stages of the construction project e.g. Pre-con, site walk, handover, defect rectification, etc
• Provide assistance to fellow staffs, whenever necessary
• Produce and submit all necessary ISO forms, on time

Job Requirements:

• Diploma in Interior Design/ Building/ Architecture or related disciplines
• Minimum 5 years of working experience in the related industry
• A proactive team player but with the ability to work independently to meet tight deadlines
• Self-motivated and with a strong sense of ownership
• Good organizational, interpersonal and communication skills
• Good at paperwork and proficient in MS Word/ Excel/ Project

Job description

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
• Ensure Service Centre daily work processes, workshop BMW diagnosis networking, software and equipments are maintained and meet BMW retail standard requirements.
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and BMW VOC report.
• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction at all times.
• Develop staff through training, coaching, mentoring to enhance their performance and build their competencies.
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
• Setting up and control of proper warranty structures and procedures according to BMW regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Degree in Engineering preferably in Mechanical Engineering or Business or Financial
• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business
• Minimum 5 years management experience
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
• Result Driven Individual with strong business acumen
• Aggressive and forward thinking
• Ability to analyze and use Financial Reports
• Excellent communication skills, including presentation effectiveness.
• Well rounder conceptualization skills, creative, ideas generator.
• Well rounder personal effectiveness with good negotiation and influencing skills.
• Emphasis on performance, goal and team orientated.

Main responsibilities:

• Meet potential clients with Business Development Managers to enquire and understand clients’ needs
• Work closely with project and operation teams and sub-contractors to ensure timely delivery of the project and excellent quality of work done
• Be the point of contact between the company and clients, obtain client’s feedback and resolve project related issues such as payments, etc.
• Arrange submission of plans to relevant authorities for approval and arrange inspections of building work
• Co-ordinate layout plan, M&E plan and visuals, prepare project schedule and quotations to clients and submit tenders for the project to clients
• Provide technical advice to ensure M&E installation comply with construction drawing and relevant authorities’ requirement and check on cost estimation.
• Assist to monitor on M&E installation services such as ACMV, AVS system, Electrical, Plumbing and installation progress.
• Attend M&E coordination meeting for safety & finishing work

Requirements

• Min 5 years’ experience in corporate office interior design & build project management. M&E knowledge and experience are a must. Applicants with PMP Certification have an added advantage.
• Recognized qualification in Interior Design, Architecture, Mechanical/Electrical Engineering or equivalent
• Able to interpret architectural plans and familiar with building and safety regulations
• Experience in leading and managing multiple projects within tight timelines
• Excellent project, presentation, leadership and people management skills
• Highly self-motivated, positive working attitude with a high level of professionalism and integrity
• Good communication and interpersonal skills

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Requirements:

• Bachelor’s degree with 3 years of working experience in Contact Centre
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.