Location: Orchard

Working hours: 5 days work week, normal office hours

Contract Duration: Asap - 4 months

Duties:

- Perform administrative/reception duties
- Attend to shoppers’ enquiries / feedback
- Assist in Advertising & Promotions activities such as issuing of contest coupons / gift vouchers
- Administrative duties and any other ad-hoc duties as assigned

Requirements:
- Willing to commit to weekends arrangement - including weekends and public holidays

- Experience in concierge/customer service role

- Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

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WHO WE ARE:

CloserStill Media run over 80 market leading business exhibitions in the learning, healthcare, technology, and veterinary sectors, with events in Asia, UK, Europe and USA.

Our portfolio includes some of the fastest growing, and often award-winning events including the Singapore Vet Show, Cloud Expo Asia, Data Centre World, eCommerce Expo, Learning Technologies and DevLearn.

We are the envy of the events sector with over 60 major industry awards including The Sunday Times Top 100 Best Companies to work for three years in a row in 2018, 2019 and 2020!

We have exciting growth plans over the next two to three years and are looking for ambitious and motivated people to join our award-winning teams.

WHO WE ARE LOOKING FOR:

CloserStill Media (CSM) is looking for a Sales Manager to join our award-winning technology portfolio at its Singapore operations. Our ideal candidate is a motivated, well-organized individual who has a good understanding of prospecting and developing relationships and has experience selling exhibition solutions to businesses of all sizes.

THE ROLE:

• Responsible for managing the shows daily sales performance and sales team.

• Assist the Event Director and Show Manager to ensure sales strategies are created and followed.

• Work with the Event Director and Show Manager to ensure the financial success of the event by introducing sales activities as and when the need arises to hit and exceed show target.

• Manage and motivate junior staff ensuring the companies standards or performance are met. Train and support junior staff where necessary.

• Ensure personal and junior sales team member’s targets are exceeded.

• With the Event Director and Show Manager, liaise with other departments such as operations, marketing and the show team to ensure the smooth running of the event as well as planning and post event responsibilities.

• Support company senior management team with the smooth running of the company as and when required.

Sales

• Manage day-to-day sales on the show and where appropriate junior sales staff.

• Deliver personal sales targets across the event as well as responsible for junior sales staff hitting their personal target.

• Proactively deliver the show strategy across new and existing business.

• Deliver the campaign strategy as set out by the Event Director and Show Manager delivering the show over target including overall numbers of exhibitors, exhibitor mix, stand sales, sponsorship inventory, yield and sponsorship revenues.

• Ensure the sales plan is delivered on target and budget and activity targets (outbound call volumes and face-to-face meetings) are met.

• Support junior sales staff in developing new revenue streams and creative and complex sales such as sponsorships.

• Visit and canvas at competitor and industry events and develop a systematic understanding of and monitoring of competitors.

• With the Event Director and Show Manager run and manage the rebook process and rebook team.

• Role play the junior sales team regularly and share areas for enhanced sales performance and best practice.

• Manage the prospect database to ensure it is constantly updated and is fit for purpose falling in line with the companies CRM policy.

• Ensure a constant high quality of delivery in all prospect, exhibitor and partner communication ensuring the message is on point.

• To undertake any other duties as reasonably requested.

Brands

• Execute the Event Director and teams' strategy and objectives outlined in the event’s business plan.

• Execute the event’s brand strategy, ensuring the event maintains and increases its relevance to its market/s, and it meets visitor and exhibitor expectations.

• Ensure regular meetings with customers, prospects and event partners.

• Ensure that the exhibitor marketing strategy is delivered, monitored and analysed.

• Manage the event floor plan.

• Identify, implement and manage profitable show features.

• Monitor and report competitor activity, taking actions where necessary.

• Understand the market trends and develop your event around it.

Financial

• Maintain an accurate stand and sponsorship ledger.

• Regularly reconcile sales ledger, accounting ledgers and CRM sales logs.

• Provide a monthly report and forecast on show revenues, contribution, manpower and actions that are being taken for the shows to achieve budget.

General Management

• Manage the sales team i.e. ensuring the team is fully briefed and equipped at the start of each power hour.

• Set clear goals and objectives for all reporting staff.

• Set, monitor and evaluate performance targets (with the aid of CRM applications).

• Complete (alongside Event Director and Show Manager) annual and mid-term staff appraisals as necessary.

• Assess, develop and coach all reporting staff (including identifying bespoke training needs of individuals where necessary).

• Motivate the team.

• Coach and develop the team in all aspects of their roles, creating transition map to expanded roles and promotion where appropriate.

Operations

• Work with the operations team to execute the operations strategy that meets/comes in under budget while ensuring high levels of exhibitor and delegate experiences and production values are maintained.

Marketing

• Work with the marketing team to help deliver the event marketing strategy which meets overall visitor numbers (with the right demographics), feature content, visitor and acquisition costs.

• Personally manage selected key industry partnerships in conjunction with the Event Director and Show Manager.

• With the Event Director and Show Manager develop an exhibitor campaign strategy including vertical and horizontal activity.

Relationships

• Foster positive and professional relationships with key suppliers, associations, media and commercial partners.

ABOUT YOU:

• Great sales and communication skills.
• Love the dynamic of a passionate team but are equally confident working independently and using your own initiative.
• Like working in a fast-paced environment where there is opportunity to grow.
• Strong organisational and customer service skills.
• A proven ability to hit and exceed sales targets.
• Proficient IT skills including Salesforce CRM

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities.

For more than 60 years, we have created thriving places. Safety is always our first consideration, boldness and innovation characterise our approach and doing what matters defines our intent.

Lendlease is currently searching for an experienced Assistant Manager, Retail Design for one of our retail malls in the west Singapore .

The position is mainly responsible for ensuring that the all shops are fully operational by the established opening date and that all fit-out of the shops is built as per approved drawings and established quality standards.

In this role, your responsibilities include, but not limited to;

• Ensure that all stores/units are fully operational by the established opening date.
• Ensure that the stores are executed retail design standards adhering to the set design criteria relative to the design guideline.
• Put focus on the management of the merchant relationship and ensuring internal construction and design teams are fully aware of the lease forms and conditions and requirements by the tenant.
• Ensure business drive solutions, on-site store delivery, and minimization of downtime in the income stream because of programmed openings.
• Enhance process and ensure that it is achieved through both customer focus and the ongoing relationship with retailers, their contractors, builders and or shop fitters. To this, the TDM must be multidiscipline in Retail knowledge, project management and construction management.
• Liaise with leasing department relating to the delivery process. This includes timely coordination with leasing in order seek clarification regarding agreed terms and conditions with merchants and track activities to ensure that tenancy is handed over to lessee by the established and agreed deadline.
• Coordinate with the lessee to obtain permits and approval of works associated with the tenancy and mall operational.
• Support property feasibility studies and involve actively in the upkeep of property design enhancement works.
• Keep abreast of current market and consumer behaviour, trends and design to share with teammates and tenants to keep designs updated.
• Be an excellent team-player to successfully open the mall with high numbers of store opening.

To be a success in this role it is desirable, but not essential to have;

• Degree or Diploma in architectural, interior design or equivalent.
• Minimum 5 years of experience in architectural and retail designing.
• Essential experience in the retail shopping centre environment.
• Strong administrative skill in communication and organizational skills, as well as project management skills.
• Good time management with high degree of flexibility and good problem-solving skills.
• Good knowledge and experienced in various statutory requirements in planning and design of the built environment.
• Software Proficiency in auto-cad, photoshop and 3-D sketch-up, and most Microsoft Office software.
• Good knowledge of technical detailing and fitting out project management in the construction industry.

Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience and career aspirations, please apply on the link.

To find out more about us and to explore all other opportunities visit www.lendlease.com/careers

• Managing small project teams to develop, execute and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

Responsibilities:

• Provide excellent customer service in the retail front office operations.
• Handle incoming enquiries and requests from residential customers.
• Engage in daily operations, actively contributing to problem resolution and providing customer service support.
• Explain invoices, address account-related queries, and manage retail contracts effectively.
• Able to understand and explain well on the company’s price plans and services.
• Communicate clearly and effectively with customers, ensuring a positive interaction.
• Demonstrating empathy and patience in handling customer concerns.
• Recording customer interactions and transactions accurately in the company’s system.
• Adhering to company policies, procedures, ethical standards, code of conduct, and compliance with relevant regulations and laws.
• Safeguard customer confidentiality and privacy throughout all interactions.
• Participate in system / process enhancement projects to improve overall efficiency.

Requirements:

• Preferably holding a degree or diploma.
• Some prior experience in customer service is desirable.
• Seek individuals who align with values emphasizing service excellence.
• Possess a positive and proactive working attitude.
• Demonstrate self-motivation, independence, and a proactive approach to tasks.
• Exhibits a willingness to learn and is prepared to grow with the organization.
• Demonstrates strong teamwork, with good interpersonal and communication skills.
• Exhibits an achievement-oriented and results-driven approach.
• Proficient in communication using multiple languages, including English and Mandarin. Proficiency in Malay is considered an added advantage.

Others:

• 5-day work week.
• Working Hours: Mondays to Fridays 9am to 6pm.

Interested applicants, please forward your detailed resume with enclosed photograph including your last drawn salary, expected salary and availability to [email protected]

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to [email protected], you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

The Role Responsibilities

Why join us?

There is a digital revolution happening that is changing the future of banking - increasingly, Banking is Technology. Financial Services firms are becoming ever more defined by their technology and ability to use it to deliver outstanding customer experiences.

As the leading digital banking platform, we provide banking services, power global trade, commerce and financial services to our network and companies across 60 of the fastest growing markets in Asia, Africa and the Middle East. We’re digitising our banking services, adopting a cloud-first principle for all new software developments and major enhancements, making it easier for our clients to bank with us.

Technology & Innovation (T&I) function is at the heart of shaping the bank for the future and serving our clients digitally across the globe. T&I is responsible for the systems development and technology infrastructure which underpins the Bank’s client services and defines and implements the Bank’s digital and innovation agenda. The team helps the bank unlock new banking experiences for clients, while improving its operational effectiveness and resilience.

We have a strong engineering culture within our global team of 17,000 technologists across our massive geographic footprint, where inclusivity and diversity of thought and experience are valued thus creating unique opportunities for passionate, motivated and highly skilled people who want to make a difference.

If tackling complex challenges and building creative solutions excite you, then join our T&I family. Together with a group of highly driven technologists, you will get to collaborate and work on solutions to provide excellent digital experiences to our customers and enhance our existing offerings. We are strong believers of building the right talent with diverse ideas, cultures and backgrounds to build better products and services. We want people that can see problems from a different light, come up with solutions that would otherwise go unnoticed and collaborate actively to champion change.

We constantly strive to reduce time-to-market and streamline our development processes. We follow agile methodology with continuous delivery practices, and you will actively participate in our ongoing improvement process.

Responsibilities

You will join as a Financial Markets Risk and Finance PM-BA and be part of our T&I team of experts in Singapore. Working directly with Traders, Risk Managers and Product Controllers in Financial Markets, this role will develop your knowledge of FM traded products, models and analytics and build your investigation and problem-solving skills. This is a great opportunity to hone your skills on a cutting edge, big data, Cloud enabled risk platform and learn alongside experts in the field. This role encapsulates a level 3 (expertise) support role, a PM role and a BA role in Financial Markets Technology Team. Domain knowledge is required.

Key Responsibilities

· Support User inquiries for FM Risk and Valuation from Risk Managers, Product Control and Front office

· Identify bottlenecks, area of improvements and create a backlog to enhance Platform capabilities and Stability

· Develop measurable KPIs and monitor/report progress

· Drive requirements Analysis taking full ownership of Scope, prioritisation and negotiations

· Gather requirements, analyse and document it, prepare backlog and participate in Agile ceremonies for estimation and planning

· Perform Solutioning for User requirements involving Quants and Data teams

· Manage Delivery working with FM Tech Development Teams and QA Team

· Post go-live support to Users and Product Support Team

· User UAT support, demos and onboarding

· Enhancements Tracking, requirements and prioritisation

· Periodic Stakeholder reporting and working group management

Key Measurables

· Stakeholder feedback

· Delivery of individual tasks and overall projects on time and of a high quality

· Quality of documentation

· Ensuring deliveries pass internal audits and reviews

· Post-delivery stability and support

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· FM users: Traders, Market Risk, Finance, Middle Office, Operations

· Technology: Level 1&2 support teams Development leads, developers, testers, project managers

Our Ideal Candidate

· Degree educated in mathematics / financial mathematics, statistics, finance or computer science. MSc or PhD preferred

· 8+ years’ experience in Financial Markets, in a financial institution or a leading risk management software company, with a focus on derivatives risks and valuations

Role Specific Technical Competencies

· Knowledge of options & derivatives modelling is at least one asset class (FX, Commodities / Rates / Credit / Equities)

· Passionate for solving challenging problems and learning new skills. Hands-on, knowledge of SQL and scripting languages is preferred

· Customer support-oriented mindset, able to work and deliver under pressure in a competitive Financial Markets environment.

· Strong academic foundation in mathematics / financial mathematics, statistics, finance or computer science. MSc or PhD preferred

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The HomeSmart.sg team is expanding! Join Singapore’s most progressive and energetic smart home company. As a top-level distributor of Aqara and other major smart home brands, we're making lives better with technology.

We’re now looking for a customer-oriented and technically-competent individual to join our team as a Customer Service Representative. In this role, you’ll be creating the first impression for our customers in our new showroom at Keong Saik Road, which is designed to provide our customers with an immersive experience into the world of smart home technology. You’ll also be engaging with our customers online and on the phone. If you're passionate about technology, enjoy interacting with people, and are committed to delivering exceptional customer service, we would love to hear from you!

As part of your training, you’ll be equipped with high-tech knowledge and skills in smart homes, including lighting, door locks, and curtains. We believe in practical experience, which means we also loan (or give, or discount) products to our team members for use in their own homes.

This role will be based in our showroom in Chinatown.

Key Responsibilities

• Greet and assist walk-in customers, providing them with a welcoming and informative experience.
• Answer customer enquiries in person, and through phone and digital channels.
• Schedule appointments and manage the customer flow in the showroom.
• Provide support to the sales team with scheduling and follow-ups.
• Maintain the appearance and presentation of the showroom.
• Assist with administrative tasks and coordinate with the sales team to ensure a seamless customer experience.

Requirements

• We’re looking for an outgoing individual with a friendly demeanor who can communicate effectively with customers.
• Passion for technology, especially smart home products.
• Experience in a customer-facing role, retail or hospitality preferred.
• Ability to multi-task and handle various duties simultaneously.
• Proficiency in English; knowledge of additional languages is a plus.
• Minimum 'O' Level and above.
• Must be willing to work in retail settings (weekends & PH) – 6 days work per week.

Others

• A dynamic and engaging work environment in a growing industry.
• Opportunities for professional growth and learning; training provided.
• Being part of a team that values innovation and customer satisfaction.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific