Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.

Escalator Technician

Office Location: Yishun / Travel Customer Site

Working Hours: 8:30 am–5:30 pm

Working days: 5.5 Days (Monday to Friday, Saturday half day)

Salary: $1600 - $1800

Responsibilities:

• Installs, maintains, and repairs escalator equipment, controls and circuits. Ensures work is in accordance with relevant codes
• Maintains and repairs escalators, and similar equipment’s.
• Troubleshoots and locates malfunction of part by using test equipment.
• Reads and interprets schematics.
• Disassembles defective unit and cleans, repairs or replaces of spare parts.
• Operates escalator to determine power demand and tests power consumption to detect overload factors
• Performs other general building maintenance as needed
• Other ad hoc duties

Requirements:

• Experience in Customer Service (calls and correspondents) environment will be an advantage.
• Possesses own transport (Motorbike)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

As Customer Success Manager/Executive, your job responsibilities are identified as follows, but may change if deem necessary;

• Customer Success Manager/Executive are required to work closely with Global Technical Managers and communicating Customers Polices and Procedure to Shiji Offices
• Establish project delivery standards and tracking policies and procedures that optimize the customer experience
• You will be customers’ Primary point of contact
• Customer Success Manager/Executive may gather feedback from their customers, study other customer success programs and analyze customers need to identify the best practices
• Customer Success Manager/Executive must establish policies the entire staff can adhere to so all customers receive the same quality of service
• Customer Success Manager/Executive must be well versed with company’s products
• You may be called upon to provide technical support to customers or to provide training on their products
• You may even require to help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans
• The Customer Success Manager/Executive will focus on educating our customers on the flexibility and capabilities of their software or products so customers are encouraged to continue using our services
• Regular communication with customers on our products new features
• Make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured

Position Title : Customer Service (Order Admin)

• Working Location: Monday @ Amtech Building (Sin Ming Road), Tuesday to Friday (Airport)
• Working days: Monday to Friday (may be required to work on weekends and/or Public Holidays)
• Working Time: 9am to 6pm
• Salary Range: S$2,500 to S$3,000

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Process designated e-commerce platforms daily incoming transactions, documents and records using our in-house system. Support the end-to-end fulfillment of online orders and related process on a daily basis.
• Coordinate with logistics partners to ensure timely and accurate delivery of customer orders.
• Handle customer inquiries and resolve issues related to orders, shipments and returns in a professional and timely manner.
• Maintain accurate records of orders, shipments and inventory using in-house system.
• Other administrative duties, ad-hoc tasks projects as assigned.

Job Requirements

• Experience with online order fulfillment processes
• Basic computer skills such as data entry and email communication

Singlife is a leading homegrown financial services company offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

First announced in September 2020 and valued at S$3.2 billion, the merger of Aviva Singapore and Singlife was the largest insurance deal in Singapore then and created one of the largest homegrown financial services companies in the republic.

Key Responsibilities:

• Conduct thorough due diligence on new and existing accounts, and clients to ensure compliance with regulatory requirements and internal policies
• Analyze and verify client information, documentation and financial transactions
• Identify and highlight any potential fraudulent transactions and inconsistencies
• Handle questions and provide support to internal and external counterparties, including agent banks
• Process client documentation, ensuring all necessary information is accurately captured and recorded
• Facilitate the submission of trades, ensuring timely and accurate execution
• Archive client documentation and trade records systematically and securely
• Reconcile monies and ensure all transactions are accurately reflected in client records
• Prepare and submit various administrative documents as required
• Assist in identifying areas of process improvement and implementing best practices
• Perform any ad hoc duties assigned, contributing to the overall efficiency and effectiveness of the department

Key Decisions Within the Role:

• Decisions/escalations are to be made on timely basis to ensure all request/transactions are executed accurately and in accordance to Service Level Agreement.

Requirements:

Experience

• Minimum 1 year of experience in financial operations
• Competency in Excel (preferred)

Education

• Academic: Diploma and above (preferred)

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Service Crew (Japanese Dining)

Salary: SGD2,800 – SGD3,000

(Depends on working experience)

Are you ready to join a culinary adventure like no other? Our new Japanese fine dining restaurant, led by a famously authentic Japanese chef, is looking for enthusiastic service crew members who can handle every detail with precision and a dash of fun!

Key Responsibilities:

• Take the helm of daily operations, ensuring everything runs smoother than miso soup.
• Shine in front-of-house roles: from cashiering and order-taking to serving culinary delights and beverages, as well as clearing and resetting dining areas.
• Ensure our bar is a treasure trove of necessities, from sushi-grade delights to sparkling sake.
• Become a menu maestro, familiarising yourself with our offerings to enhance guest experiences.
• Provide hospitality that's warmer than a bowl of ramen, greeting and attending to guests with genuine care.

What We're Looking For:

• Singaporeans & PR only.
• Bring a friendly face and outstanding customer service skills.
• A positive attitude and top-notch communication skills.
• Stay organised and maintain cleanliness, always on time like the bullet train.
• Eager to learn and grow in a dynamic, fast-paced environment.
• Availability to commit to a 5.5 day work week, including weekends and public holidays.

Perks of Joining Us:

• Daily meal allowance to keep you fueled.
• Benefit from leave entitlement beyond the usual – think marriage and birthday leaves!
• Outpatient and dental benefits to keep you healthy.
• A rewarding company scheme that appreciates your hard work.
• Dive deep into Japanese culture—a journey in every shift!

Eager to roll up your sleeves and make every interaction a delightful dining experience? Click the APPLY button or send your resume to [email protected] with your availability date and expected salary.

• Raise incidents, service request and change request for related IT service and Mobile devices,and its reporting
• Undertake change coordinator role to route Incidents/SR/CR to relevant parties
• Follow-up of Incidents/SR/CR raised till closure
• Renew and update maintenance and service contracts info
• Identify and apply measures to ensure appropriate actions are taken during onboarding and off
• boarding process of users
• Perform review of user accounts reports and submission
• Consolidate data for security report submission
• Provide ad-hoc report when required
• Manage VoIP admin matters like assigning extension numbers
• Respond promptly to requests raised by requestors
• Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors

Working days & hours: Mon-Fri 8:30am-5:30pm | OT to be paid if work on Sat (not compulsory)

Salary: Basic: $1,600 - $2,000 + Allowance + AWS + Variable Bonus

Gross Monthly Salary: min. $2,200

Working Location: Pasir Ris

Job Scope:

• Perform abatement system (scrubber)
• Preventive Maintenance service on-site.
• Provide Corrective Maintenance & troubleshooting on-site.
• Perform equipment installation, part change.
• Provide service reports on assigned task.
• Working environment - clean room or subfab in semiconductor factory.

Job Requirement:

• Higher Nitec certificate: Preferably in electrical, mechanical or technical background.
• Training provided.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Working Days: Monday - Friday
• Working Hours: 930am - 830pm (1 hr break time) *Flexible discuss
• Salary: $2000 - $2400
• Raffles Place / One North

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Working Days: Monday - Friday (public holidays off)
• Working Hours: 7am-2pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700
• Raffles Place / One North

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description:

As the Escalation and Expert Center Specialist,and with a wealth of Waters scientific instrumentation technical knowledge, you will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face; they embody the Waters corporate identity in appearance, demeanor, values and ethics. Escalation and Expert Centre personnel are key organizational people who help our customers in resolving any issues as quickly and efficiently as possible. They have a strong positive influence on our internal and external customers and provide an exceptional customer experience to them at every touch point. Specifically, to our external customers they deliver fast solutions even to complicated problems and in many cases with their strong ability and capabilities without dispatching an engineer to site.

Internally the role has a knowledge sharing scope to influence and motivate teams of engineers in delivering world class service to our customers. Field-based support teams will revert to our Expert Centre colleagues in difficult Technical situations (escalations) who in turn will liaise with multiple stakeholders within the Waters organization to ensure customer and staff success. The teams function and its’ people’s goal is to ensure excellent service standards, respond efficiently to direct and indirect customer inquiries and maintain the highest levels of customer relationships and satisfaction leading to an overall differentiated Customer Experience.

Job Requirements:

• Manage Level 2 Hardware Escalations from entire APAC region.
• Manage incoming Web Requests, email and phone lines for technical queries.
• Manage the customer journey from the logging of a corrective call to successful completion, setting expectations and delivering an exceptional customer experience throughout.
• Work in partnership with Waters field service engineers and Waters support teams to quickly resolve customer issues and maximise customer satisfaction.
• Quick and effective resolution of customers queries resolving the maximum possible number of customer issues remotely.
• Actively participate in Waters Internal Escalation calls and meetings, keeping customers well informed of progress.
• Utilise, promote and contribute to Waters tools, such a Waters Knowledge Base and ‘How to Video’s’.
• Provide customers with high quality technical advice and direction, working closely and acting as a point person with Waters Global Service Support [GSS].
• Practice commercial awareness to position billable and plan solutions to our customer to drive their success.
• Carry out site work such as PM visits installations, support and product training sessions to maintain Skill Sets.
• Maintain Customer call tracking database in accordance with Company Policy.
• Drive internal and Customer KPI's to best in class standard.
• 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, Waters product suite experience REQUIRED (LC, LC/MS, HPLC/UPLC, Informatics).

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*5 days work week, Rotating shift, 1 weekday & 1 weekend off

We are partnering with one of the well-established Local Banks in Singapore that provides the full range of services in consumer, SME and corporate banking activities across Asia and the Middle East. They are currently looking for a Customer Service Officer to join their consumer bank.

Job Description:

•Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner

•Ability to understand customers’ needs and provide appropriate solutions and attention

•Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

•Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:
•Min. O level holder and above
•Good written/verbal communication skills
•Call centre experience

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Job Responsibilities

• Perform equipment inspections to identify potential problems and safety concerns
• Perform diagnostic troubleshooting and failure analysis on all components and systems of the equipment.
• Isolates equipment malfunctions.
• Replace and/or repair faulty components and systems on equipment.
• Perform corrective and preventive maintenance to ensure that equipment continues to run according to manufacturer's specifications
• Maintain parts and supplies needed for job completion
• Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition
• Maintain a culture of safety & participate in all safety meetings
• Responsible for properly and accurately filling out all job cards in service CRM
• Responsible for maintaining a clean and safe work area
• Responsible for maintaining all tools are in safe working conditions
• Picks up parts and performs other tasks as assigned
• Return un-use parts to the service coordinator/CSS
• Return faulty parts to the workshop team leader
• Complete basic and advanced technical training as assigned
• Support junior technician at the field when they are having issues in troubleshooting
• Handle more complex job orders

Job Requirements

• Min ITE graduates in Automotive Engineering
• Min 5 years of relevant experience
• ITE graduates with no experience are welcome to apply
• Possesses class 3 driving license
• Able to read and understand electrical and hydraulic schematics
• Familiar with hand and power tool operation
• Have experience in handling electrical/electronic systems and hydraulics and internal combustion engines
• Able to use desktop and mobile PCs
• Willing to work at Loyang
• Willing to work for 5.5 day work week

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Support onboarding of new hires in the department and ensure they are prepared for their call interaction.
• Handle issues, orders, complaints and ensure customer satisfaction.
• Ensure and supervise work processes and standard operating procedures when performing daily tasks.
• Create reports, prepare analyses, and assist management in measuring Key Performance Indicators (KPIs) such as service level, call abandonment rate, and call waiting time.

Requirements:

• GCE ‘O’ Level and above
• At least 2 years of handling complaints and customer service experience.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

JOB DESCRIPTION
We are looking for a CUSTOMER SERVICE OPERATIONS MANAGER who is passionate for great F&B. He or she should be a natural when it comes to hospitality. As one of our key leaders, we will provide you the opportunity to be a part of a dynamic restaurant concept, in an environment that allows you to develop both personally and professionally.
Responsibilities:
Plan, review and execute inventory management and control and to make purchases and stock based on sales volume.
Plan and manage staff scheduling and deployment to maximize efficiencies for operation needs
Ensuring restaurants' mise-en-place and operating procedures are done before operations.
Compilation of reports pertaining to daily operations.
Involve with Restaurant F&B promotions and prepare necessary promotional collaterals
Conducting daily briefing or roll-calls for staff in the restaurant.
Ensuring that tables are set according to reservations.
Plan, organize and execute a training system for all staffs.
Maintaining a level of cleanliness according to statutory requirement.
Monitor restaurant quality, service, cleanliness and value
Enforce standards and manage restaurant operating cost and profitability.
Handling of employees' grievances and complaints
Handling of employees' annual appraisal and career development.
Oversee operations to ensure compliance to SOP’s safety regulations, implementation policies and guidelines in the restaurant.
Lead team by providing guidance, support and motivation
Train and develop assistant managers and service staffs

Requirements:
Preferably possess a Diploma in Restaurant & Culinary Operations or equivalent qualification from reputable institutions.
Possess minimum 5 years hand-on experience in managing Fine Dining restaurant
Knowledge and experience at International level.
Leadership quality with dynamic personality who can work with colleagues of different Nationalities and age group.
A team player with high integrity
Able to work restaurant operation hours – 6 days’ work week

Salary: $2200 to $2600

Duration: 1 year contract (extendable/ convertible)

Location: Kallang Sector (8 mins walk from Geylang Bahru MRT)

Working hours:

• Monday to Fridays: 8am to 5pm/ 8.30am to 5.30pm/ 9am to 6pm (depending on department)
• Alternate Saturdays: 8am to 1pm

Responsibilities:

• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Process letters and emails correspondences to customers upon request
• Handle customer enquiries on payment arrangement and reconnection

Requirements:

• Minimum Diploma
• Required working experience dealing digital platforms such as live chat, whatsapp chat
• Must be able to work Alternate Saturdays

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

Your new company

This is a public company with a strong presence and branding.

Your new role

• Process application and termination requests for residential and commercial customers timely and accurately.
• Review of supporting documents received for utilities account opening and closing requests.
• Respond to customer application or termination requests and provide follow up assistance if necessary.
• Work in close collaboration with internal departments for applications and termination related activities.
• Analyse situation and provide with the best appropriate solution.
• Work in cross functional team to deliver changes with positive impact in a progressive environment.

What you'll need to succeed

• Minimum Diploma from a local Polytechnic
• 1-2 years of processing experience will be preferred
• Proficient in MS Office applications
• A team player with a positive service mindset who thrives in a fast paced environment
• Fresh diploma graduates are welcomed to apply

What you'll get in return

This is an excellent opportunity to be part of a public organisation. You will be part of a collaborative working environment and you will gain exposure to various consultancy environment.

This role also comes with additional bonuses after milestones completion.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924
Company Registration No: 200609504D

Service

• Serving Food & Beverages
• Clear dishes and change tables settings for next customers
• Ensuring Cleanliness of outlets

Bar

• Prepare Sandwich, snacks or any other food items at the bar
• Prepare given range of beverages/alcohols upon receiving orders
• Prepare desserts and garnish dessert items
• Maintain sanitary environment at bar area

Location: Bugis

Working days : 6 days ; 7:00am - 3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,200

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer.
• Collection of Cash / Credit Card Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

JOB ROLE

1) Handle all clerical and administrative matters for Customer Service Department, including data entry.

2) Work closely with Production Control and Warehouse teams to manage order delivery on-time in full.

3) Liaise with freight forwarder for shipment and prepare shipping documents.

4) Communicate with customer on their purchase orders and delivery arrangements.

5) Any other ad-hoc duties that may be assigned from time to time.

Position Summary:

The Customer Service Leader for Electronics & Industrial (E&I) will lead a team of Customer Service Representatives (CSRs). This role is pivotal in driving business growth, enhancing customer experience, improving productivity, and fostering team development. Responsibilities include managing day-to-day operations, implementing customer service strategies, and leading transformative initiatives towards a technology-driven, customer-focused service approach. This position reports to the Asia Pacific Customer Service Leader and is a member of the Asia Pacific Customer Service Leadership Team.

Position Responsibilities:

• As part of the Asia Pacific regional customer service leadership team, set regional priorities and objectives in alignment with Global Customer Service, Business, and corporate goals. Plan and facilitate meetings and key spearhead initiatives.
• Set and achieve team objectives in line with regional priorities and be accountable for team results.
• Plan and manage day-to-day operations and key order-to-cash processes.
• Serve as an escalation point for customer service, customers, business, and adjacent functions concerns and issues.
• Coach and develop CSRs, enhancing their skills and capabilities.
• Advance business and product knowledge within the team.
• Develop succession and career progression plans in line with individual development plans.
• Plan and manage key processes including hiring, recruiting, rewards and recognition, performance partnership, budget control, governance, and approvals.
• Balance workload distribution among CSRs based on expertise, customer needs, and employee wellbeing.
• Build and manage efficient schedules and backup processes to meet commitments and ensure business continuity. Ensure adequate training for backups.
• Establish, monitor, and analyze key performance indicators, identifying and addressing gaps. Sponsor improvement projects and mentor improvement teams.
• Collaborate with regional and global workstreams to facilitate the use of the latest technologies, tools, systems, and processes for capability enhancement and process improvement.
• Collaborate with regional and global training teams to facilitate training and assess its impact on productivity and contribution.
• Ensure seamless coordination with adjacent functions for a superior customer experience.
• Collaborate with local businesses to understand issues and initiatives and incorporate insights into team decisions, policies, and practices.
• Participate in commercial and customer activities (e.g. customer visits, meetings, leadership engagements, etc.) to gain customer and market insights (service agreements, strategies, policies, practices, etc.)
• Design and manage processes and tools for consistent and efficient decision-making (e.g., supply constraints, product substitutions, customer expediting, etc.). Engage global and regional resources as needed.
• Ensure SOX compliance and adherence to internal controls in team activities and documentation. Execute Controls, Compliance, and Risk (CC&R) sign-offs.
• Coordinate with Audit on CC&R Reports, conducting checks and reviews as needed.

Organizational Relationships:

• Reports to the Asia Pacific Customer Service Regional Leader.
• Part of the Asia Pacific Leadership Team.
• Regular interaction with Supply Chain, Order Fulfillment, Customers and Commercial Teams.
• Collaborates with Customer Service Leaders across the region and globally.

Competencies and Skill Requirements:

• Proven ability to drive results through accountability, teamwork, and collaboration.
• Strong data analysis skills for informed decision-making.
• Effective engagement and negotiation skills with diverse business and customer groups.
• Commitment to building customer-centric relationships and solutions.
• Flexibility and resilience in achieving goals.
• Leadership in team building, coaching, and development.
• Quick adaptation to new technologies and processes.
• Resilience in managing ambiguity and innovative problem-solving.
• Strong change management leadership.
• Proficiency in Microsoft Office and related software.
• Excellent organizational and time management skills.
• Can thrive in a dynamic fast-paced environment.
• Preferred international business experience.
• Willingness to travel internationally.

Education and Work Experience Requirements:

• Bachelor's Degree required.
• Green or Black Belt Certification or equivalent preferred.
• At least 5 years’ experience in a Customer Service or related role
• Additional experience in supply chain or logistics