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United Overseas Bank

Manager, Customer Service, Cash Management Operations Center

Full-time

Singapore

Manufacturing / Production

11 months ago

Manager, Customer Service, Cash Management Operations Center Posting Date: 8 Dec 2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Co..

Manager, Customer Service, Cash Management Operations Center Posting Date: 8 Dec 2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Resolves CSO and customer issues Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. Conducts monitoring and coaching sessions Provides on-the-job training and mentoring. Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. Involve in Department project Identifying areas for improvement and implementing process enhancements Job Requirements Bachelor's degree with 3 years of working experience in Contact Centre Good People Management skills Great communication skills Adhere to Bank Policy and ensure SLA are met Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

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State Street Corporation

Fund Accounting Client Service Assistant Manager (Hedge Funds), Senior Associate

Full-time

Singapore

Accounting / Auditing

11 months ago

Who we are looking for: We are seeking to recruit an enthusiastic Hedge Fund Accounting Professional to join our team. The role is responsible for ass..

Who we are looking for: We are seeking to recruit an enthusiastic Hedge Fund Accounting Professional to join our team. The role is responsible for assisting the Officer/AVP in preparing /reviewing all funds within their group, managing a group of A1/A2s, responsible for on the job training and development of their staff members, and acting as the main point of contact for internal teams and external clients and auditors. The candidate will gain exposure to many client relationship management aspects with an excellent opportunity to gain experience in a fast moving financial services environment. Why this role is important to us: The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration and risk services to hedge funds and private equity funds. These services are fully integrated to provide complete end-to-end solutions that span the front-, middle- and back-office requirements of institutional investors. Join us if making your mark in the alternative investment industry from day one is a challenge you are up for. What you will be responsible for: As a Fund Accounting Client Service Assistant Manager (Hedge Funds), Senior Associate you will Net Asset Value Operations Coordinating workflow and completing detailed preparation/review of Daily/Weekly/Monthly NAV pack, which includes: Review cash and position reconciliations, validate portfolio pricing Income and expense accrual Partner/shareholder allocation calculations Analysis of fund returns and performance in line with current market trends and projections Other Ad Hoc reports as needed Keeping abreast of new accounting standards and ensuing compliance on all accounts within the team Implementing on the job training initiatives and ensuring consistent coaching and mentoring of staff. Evaluate staffing needs while continually striving for greater efficiencies. Ensure all controls and procedures are adhered to as well as make improvements where necessary. Assisting the process of client migration, new business/clients onboarding. Participate in other special projects or tasks where required. Client Relationship Management Develop and maintain a strong relationship with Investment Managers, brokers, auditors and all other fund participant by tackling queries, delivering NAV related reports, etc. via phone/email. Pro-actively identify/ensure understanding of client's needs and coordinate internally to support the client's requirements. Provide solutions and/or to coordinate support to resolve client issues. What we value: Bachelor Degree or equivalent. Professional accounting or finance qualification and/or Master's degree a plus. 2-4 years working experience in accounting / financial services related environment. Good verbal and written English communication skills are required including report writing skills. Good interpersonal skills and ability to communicate effectively at all levels within the organization Strong organizational and time management skills - ability to prioritise tasks and perform effectively within strict deadlines. Proficient in the use of MS Office tools in particular MS Excel. Confident in dealing with difficult situations and be able to create innovative solutions to problems without a high degree of supervision. Strong client relationship experience preferred About State Street What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

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Tangspac

Customer Service- Contact Center, Global Bank (Permanent position)

Full-time

Singapore

Finance / Banking / Insurance

11 months ago

Customer Service- Contact Center, Global Bank (Permanent position) • Ensures highest standard of service delivery to the customers. • Monitor and ..

Customer Service- Contact Center, Global Bank (Permanent position) • Ensures highest standard of service delivery to the customers. • Monitor and respond to incoming calls/emails/social media platform/written correspondences. • Maintains confidentiality of the Bank’s customers and data. • Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness • Uses customer service and sales skills to optimize the opportunity of each customer contact. • Educates the customer about the Bank’s products and services and directs them toward available resources for self-help. • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions. • Ensure group compliance and control standards are observed and met in the execution of customers’ transaction requests. • Uses technology and system tools as directed and within established guidelines. • Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system. • Keeps abreast with current issues in the banking environment and competitors’ innovations. Requirements: • Degree/ Diploma in any discipline. • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. • Possess good command of written and spoken English. • Good analytical skills; passion for working and is good in working with numbers. • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. • Passion for working, responsible and with good working attitude. • Proficient in PC skills including MS Office applications. • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations. Please note that only successful candidates will be notified. Data provided is for recruitment purposes only.

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Bc Payments Pte. Ltd.

Client Service Analyst

Full-time

Singapore, Singapore

Customer Service

11 months ago

In this role you will get the chance to undertake in-depth trend and query analysis on client centric data and work towards a 100% Case Resolution at ..

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ServiceNow

Customer Success Manager

Full-time

Singapore

Customer Service

11 months ago

What you get to do in this role:The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of ..

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Teads Singapore Pte. Ltd.

Director, Customer Experience

Full-time

Singapore, Singapore

Customer Service

11 months ago

Who we are We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities Competing against th..

Who we are

We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
Competing against the biggest tech companies
Inventor of the InRead Video
Partner with the biggest media agencies and brands
Global partnerships with premium publishers

Role Overview:

We are looking for an accomplished Director of Customer Experience (CX), based in Singapore, to lead and elevate our South East Asia CX team. This role requires an individual who is eager to learn, open-minded and methodical. You enjoy people management and building teams that are collaborative, efficient and effective. You will take overall stewardship of the SEA CX team and you will be instrumental in establishing and overseeing processes & service levels. Your ability to work in a fast-paced environment and to provide solutions to the problems brought to your attention will be critical in achieving the team’s goals.

Responsibilities:

Campaign Execution:

Self-Serve and Managed Service campaigns management
- Be the lead point of contact for our most strategic client communication post-sale.
- Lead preparation for campaign activation through clear and concise communication efforts with clients.
- Oversee & improve post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
- Analyze performance data to highlight key trends.
- Plan and execute multiple incremental revenue prospecting plans each quarter
- Oversee campaign pacing, performance, and make optimizations to achieve the client KPI
- Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
- Plan and execute the end of campaign report / quarter business review presentation for Key Strategic clients
- Assist in checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
- Being a point of escalation for troubleshooting issues of campaigns delivered in SEA

Team Management:

People Management
- Responsible for the growth and development of 7-10 two direct reports based in SEA.
- Maintain regular 1-1 catch ups with direct reports to set objectives, and discuss the teams progress towards their goals, providing guidance related to problem solving, workload prioritization and client communication strategies
- Conduct weekly meetings with the CX team to share product updates, global work methodologies, and address team concerns.
- Report to the Managing Director of SEA and provide feedback, address challenges, and suggest improvements.
Thought Leadership:
- Build strong relationships with internal stakeholders such as Sales, Strategic Account, Publisher, Studio, Enterprise, and Business Development teams.
- Within 3 months, to develop a deep understanding of processes and become a go-to person for operational knowledge and best practices.
- Within 6 months, to collaborate on business strategy initiatives with the Strategic Account Lead, Head of Sales, Enterprise Director, Publisher Director and others within the business, contributing to the future direction of the business.
- Facilitate internal team development through consistent and thorough knowledge-sharing exercises.

Requirements:

8-10 years of relevant experience in a digital media agency, publisher, SSP, DSP, or AdTech company.
2-3 years of managerial experience with a team of 3-5 direct reports.
Proven experience working with stakeholders across multiple markets in SouthEast Asia.
Extensive knowledge of the digital media industry, with a passion for staying abreast of industry trends such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc.
Exceptional time management skills and a commitment to maintaining high-quality standards.
Track record of meeting or surpassing ambitious goals in a fast-paced, competitive environment.
Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
Proficient in navigating tactical systems and processes (e.g., third-party ad servers, verification vendor platforms, DSPs, Salesforce, etc.).
Strong written and verbal communication skills in English, plus proficiency in an additional SEA language.
Collaborative team player with a keen understanding of diverse perspectives.

Benefits at Teads

Competitive Salary Packages
Quarterly Bonus on KPI achievements
Generous Time Off Policy
Training & Upskilling Programmes
Flexible Hours

About Teads

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies, and publishers through a team of 1,200+ people in 50 offices across more than 30 countries. For more information, visit: www.teads.com

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

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Zhejiang Dingli Machinery Co.,ltd

Service Manager

Full-time

Singapore, Central Singapore

Customer Service

11 months ago

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with..

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with all after sales service matters including but not limited to telephone technical support, fault finding, machine repairs, warranty claims and spare parts processing.

Responsibilities:

1. Lead and manage product distribution and training throughout Pre delivery, Service, Parts, Warranty & aftermarket support.

2. Market analysis, Marketing strategies, Product development & pricing for the parts and service business.

3. Provide feedback and technical guidance to the Dingli Service Team on design and performance improvements that are required for the Singapore and Asia Pacific markets on a monthly basis.

4. Provide details of the work carried out, parts used, time and mileage of van, with any comments appropriate to Dingli while repairing machines.

5. Build relationships with the key service personnel at each customer.

6. Develop and maintain product safety programs throughout the Asia Pacific region.

7. Drive projects for continuous improvement and streamline existing processes in the Asia Pacific region.

8. Develop budgets, manage P&L responsibilities, forecast revenue, COS and Expenses, monthly progress forecasting and planning.

9. Provide operational leadership for product sales and service team within the Asia Pacific region.

10. Human Resource Management including Goal alignment, workforce planning, performance management, retention strategies and conflict resolution.

11. Provide technical support, training and build a strong service team.

1. College degree in engineer or equivalent.

2. At least 3 years experience as a service manager or similar role in the mechanical or equivalent industry.

3. Knowledge of equipment rental companies in Singapore will be an advantage.

4. A valid driver's license and willingness to travel.

5. Knowledge of aerial work platforms or material handling equipment.

6. Ability to work under pressure and manage multiple priorities.

7. Strong problem-solving skills.

8. Fluent written and spoken English.

9. Current permanent work rights with no restriction in Singapore.

10. Strong leadership,excellent communication and management skills.

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Watchtowr Pte. Ltd.

Service Delivery Manager

Full-time

Singapore, Singapore

Customer Service

11 months ago

Hello, let us introduce ourselves! We are watchTowr, a VC-backed cyber security startup helping organisations continuously discover vulnerabilities in..

Hello, let us introduce ourselves!

We are watchTowr, a VC-backed cyber security startup helping organisations continuously discover vulnerabilities in their Internet-facing attack surface. Cyber security veterans and technical experts, we are obsessed with building cybersecurity technology to help prevent breaches.

With experience informed by years of simulating sophisticated cyber attacks against some of the world's largest organisations, our mission is to enable organisations to continuously understand how an attacker would successfully compromise their business - with cutting-edge Attack Surface Management and Continuous Automated Red Teaming technology.

The watchTowr Platform was named within Gartner’s Emerging Tech Impact report in 2023, and is utilised by Fortune 500 and other large enterprises globally. Our research is well-known and respected across the cybersecurity industry, and can be found in various news outlets - while fuelling the watchTowr Platform.

We are a young, high-energy and high-performing team delivering world-class technology to help our clients prevent breaches. We are in a high and aggressive growth phase of our journey, and are excited to continue adding colleagues to join our phorce of nature.

Our vision for offensive security is continuous.

But what’s the role?

We are looking for Delivery Manager to support the continued success and delivery of the watchTowr Platform to clients, playing a key liaison role with clients.

A successful Delivery Manager is brilliant at building relationships, and is excited to grow rapidly with the business, being given responsibility and autonomy, but also exposure to some of the smartest people in the industry.

Sounds great – what will I do?

Supporting the initial engagement with prospective clients to demonstrate what we do, and why we’re the best at it
Scoping sessions with new clients to get under the skin of their security culture and advise them on how we can support real cultural and behavioural change
Host insight sessions with clients to share new functionality, threat intelligence, industry trends, and best practices
End-to-end management of each stage of Proof of Concept exercises, and longer term commercial engagements
Ensuring each engagement runs smoothly and to schedule
Coordinating and managing the internal teams involved in the delivery process, ensuring they are in alignment with client objectives
Pro-actively identifying and troubleshooting delivery issues
Providing a single, highly-responsive point of contact for clients
Analysing data strategically to ensure we’re offering the clients a useful and insightful perspective
Refining and improving existing delivery processes to ensure the best outcomes for our clients

Sounds perfect to me, what specifics are you looking for?

A successful Delivery Manager is brilliant at building relationships, can balance many different activities at once, and demonstrate professionalism in a client-facing setting.
You have experience building great relationships with multiple clients and helping them to realise their goals, perhaps in an Account Management, Events Management, or Project Management role.
An interest in cyber security is essential but experience in the industry is not.
Excellent interpersonal skills, and the ability to build strong and effective relationships both with clients and internal teams
Strong organisational skills
Experience working in a client-facing role
Ability to analyse and extract genuine insight from data
Positive, professional, and ‘can do’ attitude, with the desire to exceed client expectations
Excellent written, oral and presentation skills
Good general IT skills: proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
Desire to work pro-actively and flexibly in a rapidly changing environment, often with tight deadlines

What’s in it for me?

Meaningful mission - the work we do materially prevents our clients from being breached.
Competitive compensation - we believe that hard work, skills and ambition should be fairly compensated.
Meaningful role in a company - You will be a key and early contributor to a fast-growing cyber security business that helps protect some of the world's largest enterprises.
Endless opportunities – we are in a high-growth phase of our journey, and plan to promote from within as we scale.
Work with cyber security experts – we are solving cutting-edge industry-wide cyber security challenges with some of the world’s most advanced organisations.

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Gmp Recruitment Services (s) Pte Ltd

Business Process Specialist (Customer Service)

Full-time

Singapore, Singapore

Business Management / Project / Planning

11 months ago

Join a dynamic team as a Customer Service Business Process Specialist, driving excellence in offer-to-cash processes. Be a key player in optimizing Su..

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The Supreme Hr Advisory Pte. Ltd.

KY11 - Fund service associate [Outsourcing firm | Training provided | Up to $3500 | Completed with Degree education]

Full-time

Singapore, Singapore

Education / Training

11 months ago

Associate (Fund Services） Location: Chinatown Working Days: 5 days, Monday to Friday Working hours : 9:00am -6:00pm Salary : $3000-3500 Job Descrip..

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https://jobstore.com.sg/trace/4567774

The Supreme Hr Advisory Pte. Ltd.

Customer Service Executive [ zr328 ]

Full-time

Full-time

Senior Executive

Singapore, Singapore

Customer Service

11 months ago

Working Hour: Monday – Friday (9am – 6pm) Salary range: $2,000 - $2,500 Location: Potong Pasir // Geylang Bahru Job Descriptions: Manage incom..

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

Manage incoming calls and attend to enquiries or emails from clients

Prepare quotations, sales orders, purchase orders & delivery orders

Able to process all orders accurately and within expected timeline

Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team

Co-ordinate smooth workflow of orders and relevant logistics arrangement

Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

Minimum GCE “N” / “O” Levels or equivalent

1 to 2 years’ administrative or operational experience preferred

Proficient in MS Excel and Word

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

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https://jobstore.com.sg/trace/4568124

Oue Restaurants Pte. Ltd.

Service Crew (Fufu Pot)

Full-time

Full-time

Others/Any

Singapore, Singapore

Customer Service

11 months ago

Benefits • AWS • Performance Bonus • Dental Benefits • Insurance Coverage Roles & Responsibilities • Manage and operate POS systems, inc..

Benefits
• AWS
• Performance Bonus
• Dental Benefits
• Insurance Coverage

Roles & Responsibilities
• Manage and operate POS systems, including all card and cash transactions
• Assist in taking customer orders, recommending menu specialties, and upselling promotions
• Inform customers about available modes of payments, and be well equipped to perform each transaction efficiently
• Check and print correct bills for customers
• Check all bills with the customers to ensure accuracy of bill
• Check and balance cash floats at the beginning and end of each work shift
• Assist in self-collection take-away services for customers, wrapping and packing food products to ensure they are in good condition before handed to customers
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables, chairs, and all service mis en place according to SOP while adhering strictly to hygiene and safety standards
• Check food and beverages against orders to ensure right dishes are served to respective customers
• Assist to clear tables and dishes from dining area and side stations
• Attend to customer enquiries/feedback politely and professionally, and arrange for supervisors to attend to customers where necessary
• Assist in Beverage preparation and daily operations at the back kitchen
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Smile, upkeep good grooming, be service oriented, provide good customer service
• Any other duties as assigned by Management
Qualifications and Education Requirements
• At least 1 year of F&B work experience in similar capacity
• Preferably familiar in handling food delivery platforms; on-the-job trainings will be provided
• Willingness to work rotating shift hours, weekends and public holidays

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https://jobstore.com.sg/trace/4560840

Pratt & Whitney Canada (sea) Pte Ltd

Technical Service Engineer

Full-time

Full-time

Others/Any

Singapore, Singapore

Information Technology

11 months ago

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product..

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines.

Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore’s world-class aerospace industry.

Responsibilities

Coordinate and Plan Engineering Resources to support operations on day-to-day matters including technical enquiry, engine testing troubleshooting and out of scope repair instructions development.

Manage engine investigation and teardown review including preparation of relevant reports.

Perform engine performance and parts analysis to improve engine build standards.

Review Customer’s requirements and recommend engine work scope to optimize engine on-wing life.

Perform engine parts inspection and scrap parts review.

Review and implement recommendations of Technical Publications (e.g. SBs, TSB, SCETI, Action Items etc).

Communicate with home office Service Center Engineering (Montreal) for technical advice and instructions.

Spearhead initiatives in reducing cost of poor quality/ test reject and share best practices within the network.

Lead in Quality Improvements Activities (e.g. ACE, CAR & RRCA).

Provide technical assistance to operation on high technical intensity/ complex shop equipment i.e. CMM.

Leading and support process and product improvement projects.

Responsible for identifying and maintaining a safe workplace.

Requirements

Degree in Aerospace or Mechanical Engineering or equivalent.

Possess 3 to 5 years of technical experience with strong understanding of Aerospace Maintenance, Repair and Overhaul business.

Experienced in leading aero-engine troubleshooting and investigation is preferred.

Strong customer focused and analytical skills for problem solving,

Strong team player who is self-motivated and pro-active,

Possess a good track record in continuous improvement project,

Excellent written & verbal communication and presentation skills.

Why Join Us

We drive innovation to go beyond with a purpose to transform aviation.

We grow our people to become leaders with talent & leadership programs.

We offer employee scholarship program for further education.

We care for your well-being with comprehensive health, medical & dental benefits.

We provide island-wide company transport from major MRT stations.

We provide structured on-the-job trainings and in-house/ external certifications.

We value trust, safety, integrity, respect, safety, innovation and excellence.

We provide annual wage supplement (AWS) and variable bonus plan.

We provide shift & meal allowances (Shift work only).

We provide overtime benefits as applicable (Shift work only).

Our ethos is “We Succeed, Together”.

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https://jobstore.com.sg/trace/4567971

Agoda Company Pte. Ltd.

Customer Service Specialist – English (Singapore)

Full-time

Full-time

Others/Any

Singapore, Singapore

Customer Service

11 months ago

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connect..

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to:

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).

Professionally handle high volume of inquiries from clients and customers.

You will be accountable for meeting individual (KPIs) and team goals.

Understand and deliver business strategies and improve customer services through the execution of self-service.

Continuously identify work process improvements.

Communicate to Team Leaders and (or) Manager.

Perform office-based administrative duties whenever required.

Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed:

Good command of written and spoken English to handle English speaking customers.

Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.

Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.

Analytical thinking and high problem-solving skills.

Stress tolerance and able to work under pressured environment.

Able to work on rotational shifts between 7am to 7pm including Public holidays.

It’s Great if you have:

Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats.

Fresh graduates who are passionate in customer service are also welcomed to apply.

In return, Agoda will:

Competitive salary

Young and dynamic multinational team

Possibility to travel

Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company

Continuous learning & development through corporate training programs

Modern working environment

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https://jobstore.com.sg/trace/4567956

Recruit Expert Pte. Ltd.

Customer Service Engineer (Machine Vision Application, Semiconductor)

Full-time

Full-time

Others/Any

Singapore, Singapore

Customer Service

11 months ago

Provide pre and post technical support to customer on machine vision application. Estimate and qualify new products. Requirements: Diploma in..

Provide pre and post technical support to customer on machine vision application.

Estimate and qualify new products.

Requirements:

Diploma in Electrical/Optics Engineering or equivalent

At least 3 years of experience on machine vision application.

Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Official account of Jobstore.

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https://jobstore.com.sg/trace/4560637

Vialto Partners

Associate, Global Mobility Service

Full-time

Full-time

Others/Any

Singapore

Customer Service

11 months ago

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and lega..

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.
As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.
You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
Develop strategies to solve complex technical challenges

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https://jobstore.com.sg/trace/4561288

People Profilers Pte. Ltd.

Customer Service Manager

Full-time

Full-time

Manager

Singapore, Singapore

Customer Service

11 months ago

Responsible for overall customer service function in Asia. Develop and implement Regional Customer Service strategy and People Development Plan i..

Responsible for overall customer service function in Asia.

Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

Develop CS management performance metrics to manage and lead the day-to-day Customer Service

responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment and customer satisfaction needed for business success.

Regular engagement with Global Customer Service to maintain Global-Regional alignment.

Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

Subject matter expert for all current and future systems and processes used in the Order-To-Cash (OTC) and Master Data (MD) environment in APAC.

Tracks key performance metrics, customer service performance data, and generates improvement opportunities.

To drive process improvements using data analytics and influence improvements across the organization.

Preparing and presenting monthly, quarterly, and annual reports of operations.

Create a common framework and set of protocols for how we manage customers to support Sales.

Responsible for Customer Service Team's actions to resolve any customer claims or complaints, including processing customer returns or credit notes and follow up with logistics / quality for resolution.

Job Requirements

Bachelor’s degree in supply chain and or related field

At least 8-10 years of relevant managerial working experience in a Manufacturing environment

Knowledge of customer service, trade incoterms and customs procedures

Knowledge of ERP system

English -Excellent verbal and written communication skills

Good Interpersonal, Communication, analytical and management skills

A good team player and positive attitude

Willing to take new challenges and make a difference.

Willing to travel within Asia Pacific

Job ID: DSGT/008

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

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https://jobstore.com.sg/trace/4561104

Recruit Expert Pte. Ltd.

Customer Service Assistant (4-months contract, East)

Full-time

Full-time

Junior Executive

Singapore, Singapore

Customer Service

11 months ago

Providing price quotes and coordinating with clients. Answering calls and helping the sales team. Requirements: GCE O level and above. At l..

Providing price quotes and coordinating with clients.

Answering calls and helping the sales team.

Requirements:

GCE O level and above.

At least 1 year of customer service experience.

Able to work from December 2023 to March 2024.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Official account of Jobstore.

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https://jobstore.com.sg/trace/4560983

The Supreme Hr Advisory Pte. Ltd.

1415 - Bubble Tea Service Crew (up to $2500) (Training Provided)

Full-time

Full-time

Others/Any

Singapore, Singapore

Education / Training

11 months ago

Position Title: Service Crew Working Day: 5 Days (off discuss during interview ) Location: Holland Village Working Hours: 9.30am to 8.30pm (dependin..

Position Title: Service Crew

Working Day: 5 Days (off discuss during interview )
Location: Holland Village
Working Hours: 9.30am to 8.30pm (depending on which outlet)
Salary: $2200 (no exp) - $2500 (with exp) + OT

Job Scope:

Daily cooking of tea and pearls

Drink concocting

General cleaning and maintenance of shop cleanliness

Requirement:

Training Provided

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

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https://jobstore.com.sg/trace/4560960

Gname.com Pte. Ltd.

Customer Service

Full-time

Full-time

Others/Any

Singapore, Singapore

Customer Service

11 months ago

Job Descriptions Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify ..

Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly

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https://jobstore.com.sg/trace/4560939

The Supreme Hr Advisory Pte. Ltd.

2419 - Field Service Engineer [ Security Systems // Islandwide // 5 Days // $3000 ]

Full-time

Full-time

Others/Any

Singapore, Singapore

Customer Service

11 months ago

Salary: $2700 - $3000 Working Hours: 9am to 6pm, Monday - Friday Working Days: 5 Days Office Location: Gani Building Work Location: Islandw..

Salary: $2700 - $3000

Working Hours: 9am to 6pm, Monday - Friday

Working Days: 5 Days

Office Location: Gani Building

Work Location: Islandwide

Responsibilities:

Perform installation, preventive and corrective maintenance, troubleshooting,

software enhancement, bug fixes, testing and commissioning to meet project

requirements

Participate in meetings regarding project planning, installation and maintenance of

security systems

Perform other on site activities related to functionality for software and hardware

systems (e.g. backend and frontend equipment for various systems not limited to

Access Control, Auto-Gate/Barrier, CCTV and Intrusion Detection etc.)

Responding to fault calls

Identify and report all issues and potential problems

Suggest and implement solutions

Supervise and direct onsite team (e.g. technicians)

Draft and submit reports

Contribute to technical assessments and support projects and maintenance

inspection activities

To be responsible for operationality of systems deployed

System design and drafting diagrams using AutoCAD, etc.

Liaise with customer on works when needed

Adhere to company's given rules and regulations

Requirements:

1 year (or more) proven experience as a field engineer

Diploma in Electrical Engineering, Electronic & Computer Engineering, Mechanical Engineering and other related fields

Ability to travel and work according to a changing schedule

Familiarity with security systems, networking systems or IT security will be an advantage

Experience with managing and preserving technical equipment and tools related to security systems

Class 3 Driving License (will be an advantage)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Official account of Jobstore.

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https://jobstore.com.sg/trace/4561485

Recruit Expert Pte. Ltd.

Customer Service Engineer (Machine Vision Application, Semiconductor)

Full-time

Full-time

Others/Any

Singapore, Singapore

Customer Service

11 months ago

Provide pre and post technical support to customer on machine vision application. Estimate and qualify new products. Requirements: Diploma in..

Provide pre and post technical support to customer on machine vision application.

Estimate and qualify new products.

Requirements:

Diploma in Electrical/Optics Engineering or equivalent

At least 3 years of experience on machine vision application.

Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Official account of Jobstore.

Sign in to view salary

Quick Apply

https://jobstore.com.sg/trace/4548635

Persolkelly Singapore Pte. Ltd.

Team Lead (Customer Service) $4500

Full-time

Full-time

Others/Any

Singapore, Singapore

Others

11 months ago

Lead a customer service team across multiple channels within the retail and membership sectors, ensuring consistent, efficient service delivery. ..

Lead a customer service team across multiple channels within the retail and membership sectors, ensuring consistent, efficient service delivery.

Ensure compliance with Service Level Agreements (SLAs), Standard Operating Procedures (SOP), and business continuity plans, promptly addressing any gaps or incidents.

Oversee outsourced contact center activities, conducting regular performance reviews with vendors to enhance service quality.

Handle escalated feedback promptly, providing effective resolutions.

Collaborate with internal and external stakeholders to resolve issues and operational hurdles.

Foster a positive team environment, motivating achievement aligned with organizational objectives.

Set and review individual/team goals, fostering continuous development.

Collaborate with the Service Culture team to identify training needs, updating SOPs for improved efficiency and enhanced customer experiences.

Conduct performance appraisals and offer constructive feedback to team members.

Compile and analyze data for managerial reporting.

Requirements:

Hold a Degree in any discipline with a minimum of 5 years' experience in retail, e-commerce, or customer service.

Ideally, have at least 3 years of supervisory experience with a proven leadership track record.

Familiarity with systems like SAP or Zendesk is advantageous.

Other Details:

Work Location: Joo Koon

Contract: 1 year

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Official account of Jobstore.

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https://jobstore.com.sg/trace/4541751

People Profilers (executive Search) Pte. Ltd.

Customer Service Associate

Full-time

Full-time

Others/Any

Singapore, Singapore

Customer Service

11 months ago

Nearest MRT: Downtown MRT Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift) Working days: 5 days including weekends ..

Nearest MRT: Downtown MRT

Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift)

Working days: 5 days including weekends

Front line concierge / receptionist duties

Job Description:

Provide assistance at entry points while maintaining a sophisticated presence in customer-centric areas.

Deliver swift, personalized service to create unforgettable experiences, attentively noting and acting upon individual preferences.

Address tenant concerns promptly, utilizing feedback to enhance overall satisfaction.

Share local insights to meet customer requests, including information on events, attractions, and dining options.

Establish rapid yet robust relationships with customers/tenants of diverse backgrounds, meeting their unique cultural needs adeptly.

Tailor service experiences specifically for C-Suite or equivalent customers/tenants.

Be adaptable to support in other ad-hoc duties as needed.

Requirements

Minimum O' level , with customer service experience

Experienced in handle difficult situations / clients

Willing to work on weekends & public holidays when required

Able to start immediately or within short notice

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie
Registration Number: R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Official account of Jobstore.

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https://jobstore.com.sg/trace/4541231

Nextbeat Singapore Pte. Ltd.

Service Crew

Full-time

Full-time

Others/Any

Singapore, Singapore

Customer Service

11 months ago

Brief description of the Restaurant Founded in 2012, the heart and soul of Bitters & Love involves a team of passionate, dedicated individuals, co..

Brief description of the Restaurant

Founded in 2012, the heart and soul of Bitters & Love involves a team of passionate, dedicated individuals, coming together collectively to provide; quality drinks, exceptional service; with a shoulder to cry on or celebrate your promotion with. We are not in the business of just food and drinks, we are in the business of people and relationships. We want to create a community where people gather, make new friends, reconnect and bond over a tipple or two.

Job Descriptions

Serving customers.

Clear and turning table.

Taking orders and cashiering.

Benefits

Transport provided after midnight shift, tips split end month

Working hours

Wed - Sat: 12pm - 3pm, 6pm - 12am

Sun: 11am - 4pm

mon and tues close

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