Customer Success Representative
7 months ago
Order ProcessingAdhere to proper pricing policies and ensure selling price are correctly maintained in ERP.Support line manager in maintenance of corr..
Order Processing
- Adhere to proper pricing policies and ensure selling price are correctly maintained in ERP.
- Support line manager in maintenance of correct pricing file in ERP
- Support commercial and service team in direct customers/distributor quotations and order fulfilment.
- Sales order processing & management - ensure accuracy of booking into ERP system and timely execution of purchase order to overseas business units in Europe, USA and China with close follow up of shipment schedule and logistics matters.
- Cross departmental collaboration with internal business units to get alignment and render excellent support to customers.
- First line of customer enquiries via calls, emails.
- Manage invoicing after order fulfilment.
- Warranty, spare parts & inventory logistics coordination in Singapore.
- Involve in Continuous Process Improvement projects (LEAN leadership program to identify waste in processes & avoid burnout).
Support Task
- Manage internal and customer enquiries on product availability, prices, delivery times, and the status of orders
- Handle customer complaints, processing of claims and returns as well as proper documentation of each case.
- Support the shipment of product samples from business units to customers/distributors upon approval from the management.
- Empathy and having sense of urgency in supporting customers in resolving quote and shipment issues promptly.
- Monitor account receivables, follow-up with relevant parties/customers to provide timely payment as accordance to payment schedule.
- Working closely with the relevant parties to manage customer accounts including the setting of credit limits and payment terms in ERP with guidance from the Commercial & finance team.
- Back-up for other CSRs in APAC as and when required.
- Conduct and maintain inventory checks and offer logistics support including product packing and shipment as and when required.
- Day-to-day administrative tasks
- Plan and execute events.
- Any other ad-hoc duties assigned by the Manager.
Official account of Jobstore.