We’re seeking a brilliant, driven Customer Success Lead to build and lead our APAC CSM team. The team is focused on helping our Wise Platform partners scale their API integrations successfully. The key areas they work on includes improving contact rates, ensuring seamless payments, minimizing issues, and automating invoicing. You will work with various departments globally to enhance partner satisfaction and success.

This role will give you the opportunity to lead a team that:

• Builds Strong Partner Relationships. The team manages and improves operational relationships with partners. They are the main point of contact for resolving issues and finding ways to remove obstacles to their growth. They lead meetings, manage stakeholders, and provide effective solutions.

• Scales Partner Operations. The team develops and oversees plans that help partners get the most from Wise. They use data to identify areas for improvement and ensure both partners and internal teams meet their goals.

• Improves Product Operations.  The team analyzes data to understand challenges in partner operations caused by deficiencies in our product operations. They work with internal teams to negotiate and implement solutions on a wider scale that enhance the experience for partners.

• Implements Technical Solutions.  The team works with partners to agree on the use of APIs and webhooks that streamline processes. They help partners adapt to these changes and ensure they are technically equipped.

• Improves the Quality of Services. The team assesses the quality of support provided to partners, aiming to better solve their issues and decrease contact frequency. They gather feedback and implement changes to enhance our services.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Job Overview

As the IT Service Desk Analyst you will work across multiple information systems which focus on business systems, where you will also support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues. As the IT Service Desk Analyst, you will work closely with our Operational and ICT Engineering Teams to support the digitisation of their processes, enabling them to becoming more efficient. You will work closely with ICT Manager, Functional Digital Leads, Business Information Systems Manager, Group ICT teams and occasionally dedicated implementation teams to ensure our systems inspire our people, simplify what we do, so we can win.

DUTIES

Your duties as the IT Service Desk Analyst include:

• Provide support as a project team member as needed 
• Provide 1st line support for the user base located in Altrad Singapore 
• Support Inventory, Engineering tools and other software’s 
• Manage support requests from local and remote users, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or management attention
• Diagnosing and troubleshooting software, hardware, and connectivity issues 
• Provide support, including procedural documentation and relevant reports 
• Liaise with staff through a series or processes to help set up systems and resolve issues 
• Escalation of problem where appropriate 
• Proactive support - Continuous maintenance and monitoring of systems in accordance with appropriate plans 
• Preparation of equipment and services in line with work specification and appropriate deadlines 
• Manage multiple priorities and support ICT projects in fast paced and dynamic environment 
• Assist with Systems migration to cloud platform 
• Integrate, research, team ideas, and client feedback into solution requirements 
• Maintain a log of completed and ongoing system changes and Analyse root causes of business issues and develop appropriate resolutions 
• You may be required to lift and transport moderately lightweight objects occasionally

You Will Also Be Required To

Drive Excellence though effective and efficient use of ICT systems

• Understand and document business requirements over the short, medium and longer term 
• Consult through lesson learned sessions with End Users, Key users and Process Owners to ensure that functionality and configuration meets evolving business requirements 
• Coordinate internal resources and third parties/vendors for the execution of ICT projects 
• Develop & deliver training, materials, support, advice to key users in order for users to better their experience within the systems suite and improve their data analytics 
• Maintain confidentiality with sensitive data/information 
• Build and maintain workflows and process automation

Candidate Requirements 

• Understanding of ITIL (Information Technology Infrastructure Library)
• Good problem-solving and analytical skills to identify and resolve issues. 
• Good communication and interpersonal skills to effectively collaborate with stakeholders. 
• Understanding of different database technologies. 
• Engineering or ICT Degree/Diploma

Key Skills

• Strong technical acumen and the ability to analyse complex situations and effectively solve problems and drive an excellence culture 
• Experience of ICT systems, technical development, testing and system implementation 
• Understanding of different regulatory requirements and good practice of complex data management 
• Experience of successfully working with a variety of stakeholders and able to communicate complex information simply 
• Pragmatic approach, able to balance the ideal with the reality of what is needed today. 
• Demonstrable ability to thrive in a complex, rapidly changing and demanding Globally integrated business environment 
• Knowledge of low code and process automation platforms such Power Platform & Nintex is a plus.

RESPONSIBILITIES

• The Technical Service Manager focuses foremost on supporting customers (expectation approx. 75% of time). The function, together with Sales, initiates and executes Initiatives and Projects with customers that deliver on contribution targets within the current FY and prioritizes those projects to deliver sales 2 – 3 years beyond the current FY. Technical Service is therefore, together with Sales, the execution arm of Oil Additives (OA) for contribution margin achievement.
• Is pivotal player in increasing business development through technical marketing and strengthening technical contacts with target accounts.
• Together with Sales Manager, establishes and develops deep connections / relations to key functions & persons at customers, enabling high level, strategic management partnerships between Evonik and the customer. The role understands competitive challenges, specifically competitor’s technology and value proposition.
• Together with Marketing, articulates the value drivers for areas of application at specific Customers / Markets and translates these into Initiatives / Projects (e.g. to generate technical marketing data considering local needs).
• Executes the technical aspects of the Project to achieve the Project goal, both within OA's functional groups (TS, R&D, etc.) and at customers / 3rd parties. Has full technical responsible for formulation modification projects and liaises with Innovation as follows: initiates “smaller” polymer modification projects, interfaces with Perf Test Lab for test results on formulations, acts as key stakeholder in major R&D initiatives and projects. Interacts with Innovation to translate the technical performance of the product (in terms of Tribology, performance testing, viscometrics) into a value-based solution for the customer.
• Together with Sales, executes the commercial realization of new products / services (either from Evonik R&D, 3rd parties, or jointly via collaboration with customers).
• Supports manufacturing for quality issues that impact product specifications or performance, raw material substitutions, customer requested changes, etc.; consults with production and sales on technical customer complaints
• Possesses detailed application expertise on Evonik’s products / services for individual market segments, and an awareness of development projects and initiatives with OEMS (that impact on existing / market base) – the role understands and articulates current and future trends at existing customers / markets, and effectively communicates this within OA.
• Educates OA / customers / markets on OA technologies for areas of application, is involved with industry committees in which direct customers are involved, awareness on IP landscape on formulations and applications and protects / generates IP applicable for OA , and collaborates with Universities / 3rd parties on Tribology application research linked to existing customers / markets (and translates this back to customer specific Initiatives / Projects).
• Strengthen technical contacts to key regional accounts & target OEM’s.
• Participate in technical discussion with OEM customers by understanding their requirements from product development.
• Initiate lab projects / blend studies to recommend suitable products to improve formulations for customers.

REQUIREMENTS

• Bachelor’s or Master’s in Chemical / Mechanical Engineering with 6 to 8 years of experience in technical service
• Effective user of IT tools and techniques for organizing the working environment and oneself
• Excellent IT-capabilities (Microsoft Office, SAP, etc.)
• Ability to function within varied cultural groups
• Willingness to move geographically and organizationally
• Excellent interpersonal and communication skills
• Good analytical and problem solving skills
• Team player and able to work independently
• Ability to travel as required based on business needs

Working location: 14 Benoi Road Singapore 629887

5 days work week 0830-1730hrs

Basic + Transport Allowance + Commission 1.25% - 3.5% of total monthly (avg comm $500 - $1000) + Incentives

Job Description:

• Coordinate with customers to prepare and offer service contracts
• To prepare repair quotations for customer confirmation
• To create work orders for controllers to arrange jobs
• To consolidate work order for closing once repair job is completed
• Ensure customer pay on time

Job Requirement:

• Min Academic Qualification: NITEC in electrical engineering or mechanical engineering
• At least 2 years of working experience in B2B Corporate Sales in any trade
• Valid Class 3 License
• Basic PC knowledge like words and excel
• Good interpersonal skill

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

As a member of our Solution Sales team you will have a major impact on our future success. Customer & Industry Workflows (Customer Service Management) is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience

1) Conduct routine services and machine maintenance

2) Repair or replace machine transmissions, brakes, engines and other associated parts

3) Change engine and hydraulic oil, brake checks etc

4) Troubleshoot, repair, service and commissioning of equipment.

* Knowledge of diesel engine components and operational mechanisms

* Problem-solving ability

* Physically fit

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company.
• Other duties as assigned by supervisor.

Required Qualifications/Experience

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain
• Strong interpersonal skills in customer service
• 2 years’ experience in customer service
• 1 year experience in gas company

Job Summary:

· 5 days’ work week (8.00am – 5.30pm)

· UP to S$2,800

· Location: East (Changi South)

Job Responsibilities:

· Responsible for generating and sending all customer quotes.

·  Assist Operation Manager with paperwork related to Orders from Customers.

· Handle customer enquiries / work orders via email/phone.

· Key in all the job requests into system.

· Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.

· Perform other related duties and responsibilities as and when assigned.

Job Requirement:

· Prior experience in Logistic Customer Service support or a related role is advantageous.

· Good interpersonal skills.

· Ability to work in a fast-paced environment to work independently and in team settings.

· MS Office proficient.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected]

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Nancsi Goh Pek Cheng
Registration Number: R24123939
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits

Responsibilities

• Assist the Customer Service Department on all shipping data entry and documentation
• Co-ordinate with carriers/freight forwarders on bookings and collection of cargo
• Liaise with external customers on all shipment-related activities
• Perform booking and process documentation as well as co-ordinate with various internal departments on shipping activities

Requirement

• Minimum ‘N’ or ‘O’ Level
• Good communication and interpersonal skills
• Good working attitude, willing to learn, meticulous
• Able to work under a fast paced environment
• Good knowledge of shipping and minimum working 1-2 years related working experience an advantage
• Able to start immediately or within short notice preferred

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

• Exposure with developers & institutional developers.
• Comprehensive exposure to local consultants, architects and engineers.
• Conversant with different type of contracting procedures.
• Able to handle business development on their own.
• Build and maintain strong customer relationships while supporting the tender and business development team, project clients and consultants in their tender bids.
• Coordinate with tender department and HQ in scope of work and project executions and responding to requests, clarifications, and resolving any issues promptly and diligently.
• Coordinate with tender team to manage proposal response process, including detailed tender/ bid requirements.
• Initiate customer visits and processing of various sales proposal, quotations and contracts.
• Manage relationship with existing and potential clients to develop new opportunities and advance organisation’s business interests.
• Business development experience in the contract market with high-end architects, consultants and end-user clients.
• Take charge of client acquisition and create new business opportunities to maintain the company’s relevance and competitive edge.
• Conduct the necessary market analysis to identify potential working partners for targeted projects.
• Communicate with the potential clients, consulting firms etc. to collect the information of targeted projects.
• To perform market research and identify prospective local projects leads.
• Resourceful and possess good market intelligence on potential upcoming projects.
• Conversant with local authorities’ requirements and engineering standards.
• Good working knowledge of general construction, especially in large and heavy civil engineering project.

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlet:

• Raffles Courtyard

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out ad-hoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Responsibilities:

• Maintain good cooperation with colleagues in service departments across the organization.
• Management of Service engineers, with assistance from service coordinator.
• Team player, collaborate with the resource team in the organization.
• Working Environment and Safety representative.
• Maintain good cooperation with colleagues in service departments across the organization.
• Ensure our FSE's are having the right training before they are sent on assignments.
• Hiring qualified Service engineers for the FS team.
• Heading the coordination of engineers in Asia & Pacific.
• Keep skills matrix up to date Bi-Weekly/Monthly.
• Ensure the pool of Service engineers are covering all types of competences according to the skills matrix and historical data from planner system.
• Ensure correct coordination of FSE's across the globe to ensure we utilize the people closest to their home country.
• Ensure all Service engineers adhere to the Safety & Health booklet
• Appreciation interviews 2 times a year per employee.
• Ensure Service engineers fill out Risk Assessment on each job assignment.
• Participate in courses
• Coordinate calibration of SE special tools.
• Arrange service day for SG service department, beginning of each year.

Requirements:

• Education & Qualification: Technical bachelor’s degree or experience from similar job position.

Desired Skills:

• Strong team player who manages to get people working together across functions and locations.
• Willing to learn.
• Responsible and trustworthy towards customers and colleagues.
• Responsible individual and ability to manage multiple priorities and tasks in a dynamic environment.

Take your next career step at Solar Turbines with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

Solar Turbines is currently looking for a Regional Service Manager in our Singapore office.

Job Purpose

• Provides strategic leadership and direction for larger, complex, international Customer Service regions and facilities.
• Anticipates new and changing demands for all aftermarket products.
• The incumbent manages key customer relationships and executes a high degree of internal co-ordination across functions, and departments, such as New Equipment Sales, Engineering, and Production, to ensure customer expectations are met.
• This is done by developing new products and services while managing all functions executing current projects and programs.
• To support the customer’s needs and ensure reliable, safe, and economic equipment start up and operation, the Regional Service Manager develops, motivates, and manages a team of District Managers, Sales Managers and Account Managers, Regional Technical Manager, Field Service Representatives and administrative staff.
• The RSM leads, coaches and directs these personnel and their teams to implement and manage the processes and procedures to resolve the customer’s technical, commercial and support issues.
• The position also manages all aspects of Solar’s aftermarket business at the regional level, including Service Parts, Overhaul, Refurbishment, Expanded Services and Controls Retrofits, Field Service, Extended Service Agreements, and Contract Maintenance Programs, and is responsible for the development, implementation and management of the Field Service Safety Program.

DIMENSIONS:

• Operating Budget: $20m
• Personnel Supervised: 10 Managerial
• 10 Salaried Exempt
• 1 Salaried Non-Exempt
• Total Employees 230
• Annual Revenues $400m
• Contract Services $56m
• Annual Policy Expense $818k
• Annual Warranty Expense <$2.0 million
• Environment: Extensive travel required.
• Process Driven: to achieve gains in efficiencies and effectiveness.
• Fast-changing, dynamic, somewhat ambiguous work conditions
• Multi-cultural, multi-market , increased management of agent relations
• Each region has a unique mix of responsibilities for revenue, volume, agents, and types of facilities, including overhaul sites.

NATURE AND SCOPE:

The incumbent sets direction and develops policies and procedures for subordinate staff.

He or she manages personnel and customer strategic agreements to meet customer requirements for equipment support from commissioning throughout the life of the installation as well as the supply optimization of the value chain offered to the end user.

Achievement of the requires broad understanding of cultural as well as customer financial, technical, and commercial expectations.

He or she leads the development of new products and service offerings to enhance position on the supply value chain.

Often leads multi-disciplines and other departments and joint ventures to ensure overall customer satisfaction and repeat business for new equipment sales.

Incumbent directs all aspects of the aftermarket business at the regional level, specifically as follows:

Business Responsibilities – Plan and direct the customer interface of all aftermarket programs and products within the region. Develop incremental business opportunities and manage current supply systems, including parts sales, overhaul & repair, training, field service, maintenance contracts, asset management services, and technical support.

1) Leadership Responsibilities – Select, train, coach and motivate, through effective and timely performance review and sound management practices, a professional and effective management, sales, technical, and administrative workforce in order to achieve maximum efficiency of resources and highest level of safety, customer satisfaction and profitability.

2) External Relations – Manage the interface with senior customer operations, financial, maintenance, management personnel and executives during the formation, negotiation, and execution of strategic agreements and alliances. Develop and execute solution-based strategies to meet customer needs. Direct the appropriate resources to coordinate with outside contractors and vendors on technical and commercial matters.

3) Business Plans – Prepare and manage business plans, forecasts, and S&OP for international regions and/or regions of unusual size or complexity to accomplish company financial and product support goals in line with Technical Service Center/Customer Services strategies. Provide input to long-range geo-economic and industry trend forecasts and devise regional strategies considering such analysis.

4) Technical Management Responsibilities – Ensure all product issues are well defined and reported to the appropriate Company functions and that proper issue resolution is achieved.

5) Strategies and Programs – Develop long-term strategic agreements and strategies to support the sale of Customer Services programs and products within assigned region. Collaborate with and support agent activities. Provide support for new equipment sales activities through customer presentations and the formulation of custom support plans and agreements. Assume role of Alliance Manager for key accounts.

6) Internal Relations – Provide feedback on market conditions and customer programs to Customer Service management and other San Diego based functions. Ensure that customer and product issues are well defined and proper issue resolution is achieved. Influence/impact San Diego organizations to develop new service products and business strategies and systems.

7) Freedom to Act- Represent the company in negotiations with customers, agents, and distributors regarding policy, warranty, agreements, conflicts, etc. Respond to a wide range of commercial and technical challenges and manage risks decisively yet completes due diligence and considers the impact on other departments.

8) Environmental/Health/Safety Responsibilities- Ensure that all phases of operations are aware of and act in accordance with Company policies, guidelines, safety procedures/practices and ethics issues.

PRINCIPAL ACCOUNTABILITIES:

· Plan and direct the sale, marketing, business management and customer interface for all customer services products in assigned region to meet or exceed plan revenues and margins.

· Identify, hire, train, motivate, and develop high quality candidates for the CSSR and DSM positions. Oversee the management of staffing levels to ensure adequate support for all anticipated customer requirements and staff development.

· Assure the highest level of customer satisfaction and repeat business by negotiating and supervising the settlement of product and quality disputes within authority delegation guidelines.

· Oversee and supervise the preparation and management of accurate forecasts of revenues and departmental budgets, S&OP volumes, manpower and training requirements, capital equipment, field service utilization, ESA’s, Warranty and Policy.

· Develop programs and strategies to manage agent relationships, increase product sales, and introduce new CS products and programs, and product services. Plan and attend trade shows and seminars, represent Solar at public functions.

· Systematically track, analyze, and communicate competitive and customer market data to support global marketing efforts. Motivate staff to participate in market information gathering.

· Provide leadership and proactively manage the field interface necessary to support the technical serves center and the effective resolution of product related issues.

QUALIFICATIONS:

• Requires a minimum of a B.S. in Engineering or Business and a background in service, management and experience in knowledge of Solar products, markets, and policies is necessary. New Equipment sales experience is a plus.
• Prior experience managing Third Party Intermediaries such as Representatives and Distributors.
• Previous successful experience leading employees through challenging commercial or technical activities is required.
• Must demonstrate cultural savvy, tenacity, initiative, influence, communication, organizational, and planning skills.
• The ability to prioritize, delegate effectively and motivate/manage technical talent is essential.
• Sales experience and exposure to commercial/contract negotiations is a major benefit.

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities   

The selected candidate(s) will be a key member of a small team working at the company’s flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 
 

• Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week   

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting 

The candidate will:  

• Gain experience in daily operations of a business 

• Gain experience and confidence in presenting and communicating with customers 

• Gain experience in what a Singapore brand must consider in efforts to expand internationally 

• Gain experience in working with and communicating with multiple stakeholders in an organization 

• Strong written and verbal communication skills 

• A can-do attitude 

• Interest in football is a BIG PLUS  

• Hospitality experience a PLUS  
   

To apply, please send resume to [email protected]

Helmsion Engineering is always on the lookout for talented professionals to join us, add value and ideas to our business. At the same time, Helmsion is keen to induct new blood and new talents. If you have what it takes to grow to become the future leader of Helmsion, you are welcome to apply:

Service Technician

· Carry out repair, maintenance and installation of hoisting equipment.

· Carry out site inspections, review and evaluate as well as carry out site service and repair work.

· Equipment and tools maintenance.

· Maintain accurate records and documentation of service and repairs activities.

· Other duties as assigned.

Requirements

· Minimum NITEC in Engineering discipline. Fresh graduates welcomed to apply as training will be provided

· Basic electrical and/or electronics knowledge would be preferred

· Have good initiative, enthusiasm and willingness to learn

· Good verbal and written communication skills

· Team player

· Class 3 driving license much preferred