Job description
DB Golf Center is looking for a Customer Service / Admin Assistant to join our Team
We are seeking a dedicated and customer-focused professional to ensure smooth scheduling, outstanding customer service, and efficient management of administrative tasks in an Indoor Golfing Facility.
Key responsibilities include:
- Provide administrative support to the team and director by handling special requests, projects, or urgent tasks as needed.
- Coordinate and manage lesson bookings, ensuring accurate and efficient scheduling for coaches and customers.
- Maintain accurate records of lesson schedules, customer interactions, and operational data.
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Resolving customer complaints and issues effectively and efficiently.
- Foster positive relationships with customers to enhance satisfaction and promote loyalty.
- Support the smooth running of the indoor golf center, including equipment management and resource allocation.
- Ensure all areas of the facility are clean, organized, and fully operational
Qualifications:
- Strong communication skills
- Empathy, patience, problem-solving abilities
- Customer-centric mindset
- Familiarity with Microsoft Office
- Ability to adapt and handle ad hoc tasks with flexibility and efficiency.
Added Value:
- Marketing knowledge with marketing principles to assist with promotions and customer engagement.
- Fluency in written and spoken Chinese is an asset for supporting Chinese-speaking customers
- Familiarity and interest in Golf
