Job purpose:

Provide training, installation, troubleshooting, repairs, testing and maintenance of field devices professionally, delivering service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities:

• Build / Assemble mechanical / electronic components according to requirements.
• Inspect machines and run diagnostic tests to uncover potential technical or functionality issues, and determine appropriate solutions.
• Perform repairs and/or maintenance on machinery, equipment and systems for maximum reliability.
• Provide consultation on correct maintenance and preventive measures to clients.
• Manage on site deployment / installation, testing, troubleshooting, maintenance and repairs.
• Provide service and customer support during site visits.
• Preparation of service reports and records.
• Work closely with team members in customer support, field test, deployment and arrange the service/deployment schedule.
• Possess good attitude, and willingness to learn
• Any other ad-hoc duties assigned

Requirements:

• Education – Diploma in Mechatronics/ Electrical/ Electronic Engineering or equivalent
• Experience – Min 1 year experience in servicing appliances/ equipment/ machines. Candidates with no prior experience, but possess relevant qualifications will be considered.
• Experience – Able to troubleshoot and repair both electrical and electronic components inside the machine/ equipment.
• Others — Proficient in MS Office (PowerPoint, Words, Excel)/ Online platform software
• Able to communicate with customer (important).
• ​​​Able to multi tasks and adapt to the fast-paced work environment.
• A team player with positive working attitude and problem solving initiatives
• Customer focused and service oriented
• Good interpersonal and communication skills
• Able to work independently and keen to learn

Job Summary:

• Take customer orders and serve food.
• Ensure a clean and organized dining area.
• Assist with food preparation and kitchen tasks as needed.
• Maintain high standards of customer service and food quality.
• Handle customer inquiries and resolve any issues.

Benefits:

• Monthly incentives, staff meals, and discounts.
• Medical benefits and annual leave.
• Career advancement opportunities.

Locations:

• Jurong West, Fusionopolis, Woodlands, Yishun, Ang Mo Kio, Marine Parade, Simei, Downtown East, Redhill, Dhoby Ghaut, Yew Tee, Hougang (Upcoming), Bedok (Upcoming).

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

“East Face International Pte Ltd” has a business unit “TANDOOR LOUNGE” which is a Fine Dining North Indian Cuisine at Punggol Beach.

We are committed to cater quality & tasty Indian food to our customers with great service and ambiance with “CUSTOMER SATISFACTION” as our main motto.

We are looking for a Senior Service Staff who has rich experience with North Indian Dishes, Indian Authentic drinks and Alcoholic beverages.

· At least 2 years of working experience in Singapore in Restaurant management, Service and Bar tending

· Knowledge about various Authentic North Indian dishes

· Rich experience in preparing Indian Authentic Drinks, alcoholic and soft drinks

· Experience in classic cocktails is an added advantage

· Experience in order taking, billing and maintaining accounts is must

· Experience in Inventory management and vendor management

· Having related certifications in Hospitality Management will be added advantage

· Knowledge and Experience to introduce new drinks as “specials of the week”

· Ability to revisit and revise drinks menu to better suit the customer needs

· To maintain the supplies and inventory for the bar

· To speak English and Hindi fluently. Bahasa Malay & Chinese is added advantage

· To work with great team spirit with chefs and service staff

· To maintain Restaurant neat and tidy always as per SFA & NEA regulations to give best experience to dine-in customers

· To take orders and organise food delivery and takeaway orders

Job Description & Requirements

• Basic PC Troubleshooting
• Installation, Re-configuration, re-location and maintenance of Point of Sales System in Retail Stores
• Technical support on Window and Linux based system
• Debugging and Repairing of Computer Hardware and Accessories at Customer’s Site
• Training of system will be provided

Benefits:

• Competitive compensation package with performance-based bonuses and benefits.
• Central location with convenient access to public transport (reimbursement provided).
• Structured 5.5-day workweek with rotational Saturday or Public Holiday duties.
• Comprehensive medical, dental, and health screening benefits.
• Opportunity to work in a dynamic, fast-paced customer service team with a clear career pathway.

Job Description:

We are looking for a meticulous and proactive Customer Service Assistant to join our Customer Relations Team. You will be responsible for handling a high volume of quotations, sales orders, and customer enquiries across multiple channels. If you thrive in a fast-paced environment and are detail-oriented, we invite you to be a key part of our customer service operations.

Roles & Responsibilities:

• Handle and process a large volume of quotations and sales orders within stipulated target times.
• Respond to customer enquiries via phone, email, and web chat in a professional and timely manner.
• Manage claims related to shipment delays, defective items, or incorrect pricing.
• Collaborate with internal teams and external stakeholders to resolve order-related issues.
• Encourage customers to use our e-commerce platform for a seamless ordering experience.

Requirements:

• Minimum GCE "O" Level qualification.
• At least 1 year of experience in order processing and customer enquiry management.
• Strong customer service mindset, with excellent communication and interpersonal skills.
• Detail-oriented and able to manage multiple tasks efficiently under pressure.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, and Outlook).
• Ability to adapt quickly to a fast-paced working environment.
• Immediate availability will be an added advantage.

Additional Information:

• Location: Central region.
• Working hours: Monday to Friday, 9:00am to 6:00pm; Saturdays/PH on a rotating roster.
• Team: You will be part of the Customer Relations Team, reporting to the Customer Service and POC Manager.
• KPI-driven role with time-sensitive targets for processing orders and responding to customer enquiries.
• OT may be required during peak periods to clear all orders and enquiries before the daily cut-off.

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.

Required Experience:

• Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
• Basic understanding of Network routing and switching.

Working Location: SUBWAY Oasis Terraces 681 Punggo Drive #01-14 Singapore 820681

Contact Person: Ms Jasmine (93831540)

Minimum of 3 consecutive months commitment

^One time sign-on bonus of $500 after 6 consecutive months of work

Tasks and responsibilities:

1. Exhibits a cheerful and helpful manner while greeting guests, preparing their orders and always provide an excellent customer service.
2. Demonstrates a complete understanding of menu items, suggestive selling and explains them to guests accurately.
3. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
4. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
5. Prepares food neatly, accurately according to formula, and in a timely manner, based on proper food handling safety and storage procedure.
6. Checks products in service unit area and restocks items to ensure a sufficient supply throughout the shift.

7. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up

8. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning

9. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.

10. Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.

11. Performs light paperwork duties as assigned.

12. Accounts for all forms of money, equipment, stocks during the shift.

13. Assist on receiving stock delivery, arranging, and entering POS system including send/call feedback to supplier.

14. Completes University of SUBWAY® courses as directed.

PREREQUISITES

Education: Some high school or equivalent

Experience & Skills: No previous experience required. Ability to understand and implement written and verbal instruction.

Physical: Must be able to work at any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 5 kilograms frequently and up to 20 kilograms occasionally.

Benefits:

• Gross salary up to $3,000, including basic salary, transport, meal, and night shift allowances.
• Quarterly performance bonus exclusively for Service Crew (Karaoke).
• Referral bonus for successful candidate referrals.
• Comprehensive medical and dental benefits.
• Birthday Ang Pao.
• Company-provided transport for convenience.
• Starting with 10 days of annual leave, increasing with tenure.
• Opportunities for career advancement within the company.

Job Description:

We are looking for a customer-oriented Service Crew (Karaoke – Night Shift) to join our dynamic team. The ideal candidate will ensure guests have a pleasant experience by providing excellent service, assisting with basic technical support for karaoke systems, and maintaining a clean, safe, and welcoming environment. This role is ideal for individuals comfortable working night shifts in a lively setting, handling beverages, and delivering top-tier service in a karaoke lounge environment.

Roles & Responsibilities:

• Deliver friendly and courteous service to ensure a positive customer experience.
• Handle phone calls for reservations and guest inquiries.
• Greet guests and direct them to their designated karaoke rooms.
• Take orders, serve food and beverages promptly and accurately.
• Input orders into the point-of-sale system efficiently.
• Provide basic technical support, including microphone and karaoke system checks.
• Maintain cleanliness and safety standards throughout the venue.
• Work independently and produce quality service with minimal supervision.
• Communicate effectively with team members and management to ensure smooth operations.
• Uphold a neat and professional appearance at all times.
• Perform other ad-hoc duties as assigned by supervisors.
• Comfortable handling alcoholic beverages in a nightlife environment.

Requirements:

• Comfortable working night shifts in a karaoke lounge environment.
• Strong interpersonal and communication skills.
• Basic technical skills for karaoke system checks (training provided).
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.
• Prior experience in F&B or customer service roles is a plus, but not mandatory.

5) Additional Information:

• Locations & Shift Timings:

1. Yishun: 6:30pm to 3:30am
2. Downtown East, Pasir Ris Mall
3. Chinatown: 4pm to 1:30am/2am
4. Orchard: 9pm to 7am
5. Cineleisure: 6:30pm to 3:30am
   

• Working Days: 6 days work week.
• Salary: Up to $2,170 basic + $100 monthly transport allowance + $5 daily meal allowance + night shift allowance of up to $400 (depending on outlet). Gross salary up to $3,000 + quarterly bonus.
• Other Benefits: Referral bonus, medical and dental benefits, birthday Ang Pao, company transport, increasing annual leave starting from 10 days, and opportunities for career growth.

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• May be required to work on weekends

How to apply:

Send your application to: [email protected]

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

Location: Educational Institute near Upp Changi MRT Station

Working Hours:

• Monday to Friday: 8:00 AM to 6:00 PM
• 1 or 2 Saturdays per month: 8:30 AM to 1:00 PM (depending on rotation)

Salary: Up to $2800 (subject to qualifications and relevant experience)

Scope of Services:

• Provide 1st Level Technical Support to users via phone, remote assistance tools, and email.
• Escalate, track, and resolve all incident/service requests/problems professionally and in a timely manner.
• Provide onsite support as necessary.
• Assist with any additional administrative tasks as required.

Requirements:

• Minimum 6 months of experience in an IT service desk environment preferred.
• Strong written and oral communication skills in English.
• Excellent telephony skills.
• Good problem-solving and interpersonal skills.
• Self-aware, self-controlled, and motivated in customer handling.
• Demonstrated initiative, tactfulness, and willingness to serve.
• Ability to collaborate effectively in a team environment, especially during crisis situations.
• Clear and effective expression of ideas and information.

For interested applicants, kindly click "apply"

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Function Summary

To provide reactive preventive maintenance, installation, commissioning and validation service to highly specified sterilization and disinfection equipment.

Duties and Responsibilities

• Provide preventive maintenance and repair service at customer locations in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration testing and validation of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responding to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.

Requirements

• Candidates with ITE and/or Diploma in Mechanical or Electrical Engineering, Biomed Engineering, or equivalent medical device related educational background are welcome to apply.
• New or more than 1 year of hands-on related experience in medical equipment installation and maintenance.
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills.
• Fluent in both verbal and written English.
• Perform all other duties assigned by the Company/ and or Manager.

Roles & Responsibilities

• Carry out ELV or security systems such as IP CCTV, Intercom, Access Control, IP PBX, Public Address system & etc for maintenance for residential condominiums, and commercial & industrial buildings.

• To diagnose & troubleshoot faults in the system and resolve these technical issues.

• Attend to clients’ queries on any operational & maintenance-related matters.

• Maintain good relationships with customers.

Requirements and skills

• ITE/Diploma in Electronics/Electrical or IT-related discipline.

• Min. 2 years of working experience in the security line (CCTV/Intercom/Access Control), and able to commission the system.

• Possesses knowledge of Network and basic IP systems.

• Strong understanding of cable checking and troubleshooting techniques.

• Experience in setting up and managing IP PBX systems is a plus.

• Computer literate with good knowledge in using Microsoft Office applications (Excel, Word).

• Good communication skills.

• Self-motivated, service-oriented, passionate, and responsible.

• Self-discipline and willingness to work staggered.

• Fast learner, independent, and can work under pressure.

• Class 3 Driving License Required.

• 5.5 workdays/week.

Our Hopsital Client is seeking highly motivated individual to join them as Clinic Assistant / Patient Service Associate. Successful candidate will play a crucial role in providing exceptional frontline services, ensuring smooth clinic operations, and fostering positive patient interactions.