To design, implement, and manage cloud data processing pipelines (e.g., AWS or equivalent), perform Tier 2 & 3 service delivery and operations for Network Analytics Engineering systems, develop big data solutions for real-time and batch processing of large telco datasets, plan hybrid cloud strategies for the data lake, manage data governance and protection, and collaborate with business domain experts, data scientists, and operational teams to create E2E data system solutions.

Tier 3 Systems SME

1. Accountable for overall System Performance and Design.
2. Accountable for Change Management outcomes, executing minor to major software upgrades as well as solution changes independently.
3. Responsible to manage vendors and technically debate on optimum solution performance while ensuring robust and cost-efficient architecture.
4. Drives use of automation for deployment and implement near real-time alerts for security or critical issues.
5. Devise UAT plan and conduct testing for the new features/ bug fixes towards acceptance criteria.
6. Develop Method of Procedures facilitating Change Management with any system impact.
7. Manage project initiatives for sensitive systems with minimal supervision and ability to deliver project within the timeline.

Tier 2 Systems Administration & Operation Support

1. Accountable for overall System Health, Recovery and Security.
2. Accountable to manage Classified Keys, which has root access to Sensitive Systems.
3. Responsible to drive improvements in System’s security posture.
4. Execute planned night activities for production system signature update and bug fixes.
5. Ensure the System / Service uptime to the SLA.
6. Drive daily system health check and monitoring and reporting on daily basis to Director, and raise any issues observed with vendor, follow-up to work on the fixes.
7. Resolve Trouble tickets independently and resolve data dispute issues within SLA.
8. Manage Vendors and conduct recurring operations reviews to track the Tickets SLA.
9. Prepare data for monthly Operations meeting with Director.
10. Drive quarterly system audit reviews and highlight any abuse on subscriber or sensitive workspace user activities in meeting with Director.

Manage System Security (Cloud and on-premises)

1. Management of Anti-Malware systems and perform monthly scanning for any security threats and system administration and perform monthly scanning for systems.
2. Analyse security reports from Anti-Malware scans, determining best course of action.
3. Managing the implementation and provisioning of firewalls, switches for the Department systems.
4. Administrator for the firewalls and perform the quarterly review for the rules to ensure the system defence-in-depth and security.

Support InfoSec and implement Security Governance initiatives.

1. Manage PIAM (Physical access and Identity management) for the user account administration to improve security and avoid manual password changes/management and control and keep track of the elevated privileged user accounts logins.
2. Design, deploy and Operate a Centralise log server to store all logs and process to expeditiously support investigations into security incidents.
3. Deploy, implement, and operate vulnerability scanning tool and analyse reports and closely working with security governance and planners to conduct remediation activities which he/ she will perform.

• Achieve zero SL1 and cyber-security incidents and to resolve trouble tickets within the given SLA. Represent NAE as member of NSC Security Rep and ISMS Networks Security working Committee.
• Lead Incident Management and provide timely update to the Management and accountable for the RCA of the managed platforms.
• Maintain high level of Data pipelines and system availability (Data Integrity & Systems 95%+)
• Ensure operational processes for the respective systems are well documented. This includes system inventories, solution doc, IP/Network design, SOPs etc.
• Update NAE systems to the latest stable Software version. Keep the system updated with the Periodic patch updates (OS, software, Firmware, Switches, Firewall) – Half yearly/yearly.
• Conduct monthly operations review and quarterly Audits on time and Tickets resolution within SLA.
• Ensure no gaps in security monitoring. Perform bi-weekly Antimalware signature updates and monthly Scans. Complete and report IOC scans and security patches to network Security Operation Centre. Support various security initiatives to achieve full audit compliance.
• Use Ansible and scripting to automate system operations.

Skills for Success:

• Degree in Engineering or IT
• Good to be certified in Redhat architect certification, Cloudera CDP certification or Cyber security (CISSP) certification.
• Good to have deep knowledge of mobile and broadband network technologies.
• 3 - 5 years of experience in data solution and administration
• Proficient in either 3 of the following:

1. Cloud Data solution (AWS)
2. Big data and data warehousing operations.
3. System administration
4. System integration
5. Data architect
6. Hadoop and Spark (or equivalent)
7. Linux/Unix, Ansible automation, Shell Scripting
8. Kubernetes, Docker, serverless functions, APIs and Kafka bus
9. Network and Security design

• Good technical writing skills and presentation skills

Your Career Growth Starts Here. Apply Now!

Duties and Responsibilities:

This individual will play a crucial role in developing and managing information cybersecurity for our clients. As a Cybersecurity Consultant, you will be responsible for developing, evaluating, and reviewing information security policies in accordance with relevant standards and frameworks such as ISO27001, NIST.

We are seeking an individual who can bring a high level of expertise and professionalism to our clients' cybersecurity needs. If you are passionate about cybersecurity, possess strong technical skills, and are eager to make a positive impact, we invite you to join our team as a CISO as a Service Consultant.

Job scope:

• Develop, evaluate, implement and maintain cybersecurity policies, procedures, and standards for clients.
• Provide cybersecurity risk management services, including conducting risk assessments, vulnerability assessments, and threat analysis.
• Manage and coordinate the execution of cybersecurity programs, ensuring compliance with industry/regulatory standards and frameworks, conducting security awareness training, and developing incident response plans.
• Offer guidance and mentorship to clients' security teams, including assisting with policy development, program management, and planning cybersecurity roadmaps.
• Collaborate with clients' executive teams to ensure the alignment of security strategy with business objectives.
• Conduct cybersecurity program assessments and provide recommendations to improve clients' security posture.
• Assist in developing proposals, statements of work, reports, and other deliverables as part of the sales and delivery process.
• Collaborate closely with other cybersecurity professionals to ensure the implementation and alignment of cybersecurity activities with clients' business objectives and requirements.

Requirements:

• Bachelor's degree in computer science, information security, or a related field.
• At least 2-4 years of experience in cybersecurity, with experience in CISO office (e.g., IT security engineer), Governance Risk and Compliance (GRC), security assessments (VAPT, red teams) or similar roles.
• Proven experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong technical understanding of information security concepts and technologies, including network security, endpoint security, cloud security, and threat intelligence.
• Knowledge of the latest threats and trends in information security.
• Excellent communication and interpersonal skills, with the ability to effectively communicate.
• technical information to both technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISA, CISM, or CRISC.
• Familiarity with common information security management frameworks, such as ISO/IEC 27001 and NIST.
• Excellent written and verbal communication skills coupled with a high level of personal integrity.
• Innovative thinking and leadership abilities with the capacity to lead and motivate cross-functional, interdisciplinary teams.

Preferred Skills/Qualities:

• Familiarity with Singapore cybersecurity regulations and related industry-specific standards
• Experience working with Singapore Government agencies/ministries.
• Strong client engagement skills.

Responsibilities:

Global Team Management

● Lead and coordinate cross-functional teams both locally and internationally, ensuring alignment in operations, customer support, and deployment efforts.

● Provide guidance and support to overseas counterparts in managing robot operations, ensuring consistent service standards and operational efficiency across all regions.

Deployment Planning and Execution

● Coordinate and plan the end-to-end deployment of robotics programs, ensuring alignment with customer requirements and timelines.

● Review deployment plans regularly, implementing improvements based on customer feedback and lessons learned from previous programs.

● Develop and implement a comprehensive post-deployment customer success strategy focused on achieving and exceeding SLA and customer satisfaction goals.

● Manage ongoing processes such as corrective maintenance, preventive maintenance, and customer support requests, ensuring continuous improvement in service delivery.

Post Deployment Strategy and Customer Success

● Act as the primary point of contact for customer escalations, coordinating with Senior Field Service Engineers (FSEs) and technical support teams to resolve issues quickly and efficiently.

● Track performance and usage metrics of deployed robotics systems, identifying areas for proactive issue resolution, identifying trends or issues that require attention or escalation and improvement.

● Develop actionable insights from customer data to refine service delivery and enhance customer success strategies.

Customer Relationship Management & Escalations

● Serve as the primary point of contact for customer escalations, working closely with Field Service Engineers (FSEs) and technical teams to resolve issues swiftly.

● Act as a bridge between the customer and internal teams, ensuring feedback is captured and incorporated into continuous improvement efforts.

Performance Monitoring and Reporting

● Track and analyze performance data for Operational Robots, identifying usage patterns, trends, and potential areas for proactive issue resolution.

● Create and deliver detailed reports on performance metrics, customer satisfaction, and operational efficiency to senior management and key stakeholders.

● Leverage on data to develop actionable insights that refine service delivery strategies and enhance customer success outcomes.

Requirements:

● Bachelor’s degree in Engineering, Business Management, or a related field.

● 5+ years of experience in a customer success or Program and Operations management role, ideally in the robotics, automation, or technology sectors.

● Excellent communication and interpersonal skills, with the ability to effectively collaborate across departments.

● Proven track record in managing complex programs and delivering high-quality results in a dynamic environment.

● Strong analytical skills with the ability to interpret data and develop insights.

Job Description –

1.Urgent Call Centre Customer Service Officer [Inbound & Outbound] - 6pax

Job Purpose
The Customer Service Call Centre Representative is to serve as the primary point of contact between the company

and its customers, ensuring that customer inquiries, complaints and issues are addressed promptly and effectively.

Duties & Responsibilities:

· Handling Inbound and Outbound Calls

· Customer Support and Issue Resolution

· Documentation and Record-Keeping

· Product and Service Knowledge

· Handling Multiple Communication Channels

· Meeting Performance Targets

· Providing Feedback and Suggestions

· Working in a Team Environment

· Adhering to Company Policies

· Upselling and Cross-Selling [Optional depending on the role]

2.Urgent Call Centre Customer Service Officer [Inbound & Outbound] - Able to converse fluent Korean product speaker - 6pax

Interested Candidate please forward your resume to [email protected][attention: Hr dept]

We regret to inform that only shortlisted candidate will be

contracted.

Candidate who sends us your personal data & resume is deemed to give consent to us, collect, use and disclose your personal data for our internal used and subsidiaries for this job application. As such, you have also given your consent, read, understand and agreed to allow for this job application process. Thank you.

Responsibilities:

· Responsible for ensuring customers’ enquiries are attended to via corporate email

· Analyse and develop action plans from customer’s feedback

· Managing feedback system and ensuring operation/service departments are updated with developments

· Managing VVIP data base, including support marketing department with customer retention schemes

· In charge of the company’s customer hotline

· Tabulate scores to facilitate data analysis on complaints, complements and E-Platform

· Execute and document all interactions with customers, including correspondences

· Documenting and collating past cases for training purpose.

· Liaising and follow up with the operation department on all customer feedback cases

· Conduct internal customer service audit

Requirements:

• Candidate must possess at least a Diploma in a related discipline
• At least three years of working experience in a customer-service related role
• Attentive to details, organized and with excellent numerical skills
• Independent and able to work in a fast paced environment with effective time management ability
• Effectively bilingual in English and Mandarin to communicate with Chinese speaking customer-base

Join our Team @ D'Penyetz Lor Chuan!

Job Highlights:

• Walking Distance from the MRT Stations (8mins walk from MRT to Building)
• Competitive Salary
• Meal Provided
• Outpatient Medical Benefits
• Birthday Leave
• Uniform is provided

We are hiring a positive Service Staff to help us with our F&B establishment on a permanent basis.

Restaurant Service Responsibilities:

• Process customers’ orders and generate their bills.

• To clean all tables after clients have left and get such tables prepared for the next set of clients.

• Maintain cleanliness of service areas as required.

• Pack warm foods and, beverages to clients effectively by the orders.

• Clean plates, bowls and utensils daily with the provided Automated Dishwasher.

• Monitor stock and place orders when there are shortages.

• Opening/Closing of Service Areas.

Requirements:

• Entry-level / no working experience is welcome to apply, and training will be provided.

• Willing to learn and can-do attitude.

• Demonstrate the ability to multi-task and work well in a fast-paced environment.

• Able to work on weekends, and public holidays.

• Remuneration varies according to experience.

About the role – Customer Success Associate

Be part of an evolving team of customer-centric folks whose responsibilities include hospitality service support and other service-related hospitalities to the firm’s clients. In the Customer Success team, you ensure that the Customer achieves “Success” – and in this way, all of us do, too.

The Customer Success Associate shall:

· Be the point of contact for all non-retail communications with customers;

· Serve and receive all essential information about customers’ transactions;

· Consult with the Operations and Frontliner teams to serve client needs;

· Regularly update the ERP & CRM to keep the rest of the stakeholders apprised;

· Upkeep their knowledge in the various product specifications and maintain diligence with compliance requirements;

· Maintain the “non-retail façade” of the firm on the official website and other display media; and

· Output useful reports of Customer Success efforts on a periodic basis.

About the role’s requirements

The candidate is expected to, at minimum:

· Have completed secondary education or possess 1 year of equivalent professional experience in a customer service environment;

· Be proficient in the English language, both written and spoken, and be able to demonstrate excellent communication skills;

· Preferably also be conversationally proficient in Mandarin and/or Bahasa Indonesia (in line with our products’ target clientele);

· Possess competent skills in chat & email composition and CRM software usage;

· 5 day work week (weekdays off), must be able to work on weekends.

· Have competent knowledge of the nuances of being service support;

· Be able to problem-solve and negotiate without causing offence;and

· Must be Singaporean or PR

Job Highlights

· Need to work on weekend and PH

· Must have relevant expirence

Job Description

· Provide warm and friendly service to our customers.

· Taking orders and responding to customer queries, resolving issues where possible and referring to managers when needed.

· Serve food and beverage timely and accurately.

· Ensure cleanliness of the restaurant at all times.

· Process cashier transactions.

· Perform ad-hoc duties when required

· Provide answers to queries presented by clients regarding services and offers made available by the restaurant

· Clean all tables after clients have left and get such tables prepared for the next set of clients

· Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients

· Assist kitchen staff and outdoor delivery staff whenever such assistance is required

· Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

About Allkin

Founded in 1978 as Singapore’s first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life’s challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Roles & Responsibilities:

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Candidate Profile:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate
• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.
• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Service Engineer (Power System) to make an impact!

What will you do?

• To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex Schneider MV, LV and transformer projects.
• Responsible for a region or subgroup of field services.
• Performs installation supervision and commissioning of Schneider products including day to day service of the same
• Performs maintenance for Schneider equipment
• Train customers on equipment operation and maintenance of Schneider products.
• Represents Schneider dealing with customer concerns.
• Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
• Solve Site problems at customers site and provides reports on these issues.
• Providing 24hrs telephone support for customers.
• Acquisition of Customer Service products.
• Support internal for spare parts warranty, preparation, and assembly.
  Improve on site report and process.

What qualifications will make you successful for this role?

• Diploma/ITE in Electrical / Electronic engineering
• Computer literacy and fluent in spoken English.
• 2-3 yrs exp. With electrical contractor, Oil & Gas sector, Power Generation, Petrochemical technical experience is an added advantage.
• Willing to travel up to 80% within in Singapore.

What's in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• On-site gym

…and more!

We are looking forward to welcoming you in our team!

Job Description

- Adopt innovative teaching methods and create an engaging learning experience for children/youths

- Create worksheets and lesson material

- Prepare and deliver lessons that facilitate active learning experiences
- Perform required classroom administration responsibilities

- Maintain a professional and proactive relationship with caseworkers

Job Requirements

- Bachelor's degree or equivalent

- Up-to-date with the latest MOE syllabus

- At least 2-3 years of relevant teaching experience

- Passion for teaching and nurturing students

- Able to travel

- Pleasant and friendly personality

- Lesson timings would be anytime between 2pm – 9pm on weekdays during school term, depending on the availability of clients

Rate:

Hourly rate of $30 to $75

Location – Senoko/Woodlands

Working hr – 8.15am to 5pm ( Mon to Friday)

8.15am to 12pm (Alt Sat)

Job Scope

• Do BOMT, updates the system on the product quantity, check on the costing
• Provide administrative support to production department., exp: Prepare Product requisition form
• Handle customer Service , complain….etc
• Taking order , prepare PO , Payment and DO…
• Arrange delivery with Driver
• Diploma with min 1 year experience in coordinator

Send your cv to [email protected]

We are a world leading supplier of climate solutions for the future. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Together, we work to support our customers in creating a healthier planet. Come work for us and be part of this exciting journey.

About the job

We are looking for a dynamic and skilled Service Sales Engineer to join our team. The Service Sales Engineer – Control and Upgrade is responsible for driving sales related to control systems and equipment upgrades for dehumidifier solutions. This role includes developing tailored control and upgrade solutions to meet customer needs, maintaining strong customer relationships, and providing accurate sales forecasts and reports. If you are a motivated individual with a blend of technical acumen and sales prowess, this role offers a challenging yet rewarding opportunity.

Role and Responsibility:

• Focus on acquiring new clients and retaining existing ones to achieve sales targets and objectives for control systems and equipment upgrades. Develop and implement strategies to increase sales and market share of control systems and upgrades.
• Establish and maintain positive relationships with existing customers to secure and cultivate future business opportunities. Recommend control system and equipment upgrades tailored to customer needs to enhance service and product offerings.
• Deliver accurate monthly sales forecasts and reports for the designated area of responsibility. Monitor sales performance and provide regular updates to management.
• Ensure all service jobs and purchases are correctly captured, ordered, invoiced, and fulfilled in a timely manner. Coordinate with relevant departments to ensure smooth execution and delivery of services and parts.
• Participate in marketing initiatives to enhance sales performance. Collaborate with the marketing team to develop promotional materials and campaigns for control systems and equipment upgrades.
• Engage with existing and new customers through visits to meet sales target levels. Ensure a high level of customer satisfaction by addressing customer inquiries and resolving issues promptly.
• Promote and propose tailored control and upgrade solutions to meet customer needs and improve operational efficiency. Conduct assessments of customer requirements and recommend appropriate control and upgrade solutions. Prepare and present control and upgrade solution proposals to customers, highlighting benefits and value propositions.

Candidate Requirements:

• Minimum qualification of Higher NITEC or Diploma in Mechanical Engineering or a related field.
• At least 2 years of relevant sales experience in a similar role.
• Ability to identify and acquire new clients while maintaining and nurturing relationships with existing customers.
• Experience in sales, particularly in control systems or equipment upgrades.
• Proficient in reading, writing, and speaking.
• Ability to communicate technical information clearly and effectively to team members, customers, and stakeholders.
• Possession of a valid Singapore Class 3 Driving License.

At Munters, you get the chance to influence and solve meaningful problems for society. We lead with an absession for climate, with people in the core and sustainability as part of the DNA.

Job Objectives/Job Summary:

As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer satisfaction.

Responsibilities/Duties:

· Prepare quotations and submit to customers

· Handling/processing of customer sales order

· Monitoring of delivery status

· Logistic arrangement/coordination for local and overseas shipment

· To support sales personnel in new project coordination

· Supporting sales team in processing documentation for sales

· Ensure customer satisfactory are met

· Coordinating with internal department on job orders and requirement

· Follow standard operating procedures

· Any other ad-hoc duties as assigned by HOD

We are looking for air con apprentice or technician, not necessary to have experience in air con work, fresh grade welcome to apply but must willing to learn.

- Perform servicing, repairing and replacement of air con and cooling system for Server Room, HDB, Condominium, Private house.

- Attend customer enquiries and complaints.

- Able to start work immediately.

Interested applicant kindly submit resume to [email protected]

Responsibilities

- To attend service fault call, troubleshooting and rectification work at customers’ premises.

- To co-ordinate with the customer and sub-contractor for ad-hoc service works.

- To carry out periodic maintenance servicing.

- To provide technical support including installation, testing and commissioning.

- To provide standby after-office hours.

- Able to work independently.

- Able to travel for overseas jobs.

- Able to work in Construction Site.

Qualification Requirements

- ITE Nitec and above / Technical certification or Diploma in Building Services / Security / Electronics Engineering / Electrical Engineering / Related working experience.

- Basic technical knowledge on ELV, Networking and Security Systems (Public Address (PA), CCTV and Card Access) will be an advantage.

- Applicants with experience in Bosch Public Address System, Integrated BIS, Video Management System & Stentofon Intercom will be an advantage.

- Preferred with Class 3 driving licence.

Our client specializes in e-waste recycling and IT asset services, offering comprehensive IT recycling solutions to organizations. We are seeking a dedicated and customer-oriented individual to join our team as a Client Representative Executive.

Job Description:

• Maintain timely and effective communication with clients.
• Manage daily orders, meet service level standards, and resolve service issues.
• Coordinate with logistics providers and subcontractors to support client programs.
• Prepare billing reports and settlements.

Requirements:

• Diploma or degree in Logistic is highly desirable or with Warehouse/Logistic working experience
• Strong organizational and multitasking skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong communication and customer service skills.
• Knowledge of e-waste recycling and IT asset management is a plus.

Other Information:

Working Hour: 8.30am-6pm (5 days, 1 Day Remote Working)

Location: Tai Seng

Salary: $2500 - $3500

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

STRATEGY

• Formulate strategic vision, mission and strategy of the business unit, in alignment with GSL strategy and DSC Global/DSC APAC strategy
• Participate in strategic planning and develop short to long-term (1-5 years) plans for Business growth and protecting our three bottom lines.
• Organization assessment towards creating x-functional synergies and managing resources to ensure future organizational readiness
• Establish Country Business Reviews process in partnership with Country Champions community to review Country business performance and Strategic agenda

ANALYTICS & BUSINESS INSIGHTS

Insights Generation

• Coordinate implementation of data analysis & analytics plans to analyze business intelligence data from different sources, to inform business decisions, support process reviews and drive actionable insights
• Assist in implementing policies and procedures regarding collating and analyzing data, develop new data analysis processes and assess analytics on an ongoing basis

Value Identification & Scaling

• Develop Data Analytics as a product offering to Service Logistic (SL) customer as part of renewal or RFQ or ongoing basis so as to provide DHL with a differentiating factor / competitive advantage
• Identifying and Scaling of the established use cases to all relevant SL accounts (Scaling across network)

Continuous Improvement & Commercialization

• Drive internal Continuous improvement initiatives by leveraging data from multiple sources (e.g. WMS, TMS, Kronos)
• Value capturing the benefits created/realized with Customers and Internal operations; and commercializing the value generated with Customers (and contributing to CI Targets in Customer Contracts)

NETWORK PERFORMANCE & IMPROVEMENT

• Develop globally aligned strategy for MRP (Management Review Process) in APAC
• Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
• Establish framework for process productivity assessment and proactively manage improvement plans
• Drive continuous improvement activities for both Service Performance and Shipment Visibility based on QMS principles of Root Cause Identification & Resolution
• Present and implement operational improvement projects to increase First Time Right performance across the APAC network
• Develop operations Heat Map review to drive operations improvement and service excellence
• Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience

CHANGE MANAGEMENT

• Lead by example with a Can Do Mindset to drive change management through the Service Logistic (SL) network
• Support Countries and sites with change management knowledge and activities
• Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool & Digital customer Experience tool (MySC)
• Own the SL BI tool/platform roll out towards our country operations in APAC
• Drive the SL BI tool/platform roadmap, engaging with the global super user community and proving feedback to all new customer agreements to ensure we sell our standard services

COMMUNICATIONS

• Create awareness of the SL standard and product across the network though Snack & Learn, Webinar
• Design, drive and publish the SL Newsletter.

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

Drive sales growth in the Food Service Channels by district planning, hunting, and developing new accounts to expand the distribution of products as well as servicing and increasing current customer accounts.

Key Responsibilities

1. To achieve monthly set sales targets for assigned accounts in Food Service Channel.
2. To hunt for new accounts by districts, sub-channels and expand distribution of products.
3. To service and increase the % growth of current accounts.
4. To update weekly on the prospect accounts and actionable plans with clear timeline
5. To work closely with assigned accounts to ensure sales and distribution are maximized to achieve monthly set targets.
6. To work collaboratively with Marketing to ensure sales and brand objectives are met.
7. Work closely with supply chain on stocks forecast to ensure stocks availability especially during peak seasons to meet sales and stock fulfilment targets.
8. Work closely with Finance on billing issues and resolve outstanding accounts.
9. Monitor and track trade spending to ensure within budget set.
10. Any other projects assigned by management

Key Requirements

• At least 3 years of Food Service experience in FMCG; Sales experience in food and beverage categories will be added advantage.
• Experience in developing strategies and plans to drive sales.
• Hands on project management skillset and disciplines to manage and drive topline.
• Proficient in MS Office tools and SAP platforms.
• Team player and independent, positive attitude, determined with Entrepreneur spirits & tenacity
• Good inter-personal communication and presentation skills
• Mature, strong analytical and concept crafting skills
• Eye for details, hands-on and able to multi-task and manage multiple projects
• Growth mindset and willing to go the extra mile

COMPANY DESCRIPTION

Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of integrity, Compassion, Authenticity, Respect and Excellence as we continuously strive to develop new innovative programmes to support the needs of our community.

At Care Corner, we offer a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of our people. We recognise that our employees are our greatest asset.

Join our team and be part of an innovative organisation where every role contributes to making a meaningful difference in the lives of individuals and families. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

Visit us at www.carecorner.org.sg to learn more about our organisation and available opportunities.

RESPONSIBILITIES

As a community-based social service centre that provides support for low-income, vulnerable individuals and families, you will be part of the FSC team in Toa Payoh to provide case management support, and also partner with other agencies, stakeholders to coordinate holistic support for clients to help them achieve stability and self-reliance.

Casework & Counselling

• Manage case referrals
• Manage 30 C&C active cases (mainly Group 2 cases) per quarter
• Conduct assessment, planning and intervention for cases
• Conduct case conferences with partners
• Participate in networking and case management meetings
• Document and evaluate case outcomes
• Develop and review appropriate intervention strategies
• Ensure reports on cases are submitted in a timely manner.

Information & Triage

• Refer clients to appropriate agencies for further intervention
• Be part of the Intake & Triage team to conduct intake assessments based on practice standards of the Code of Social Work Practice and Practice Guide.

Community Work

• Network with other organisations and stakeholders
• Conduct community needs assessment.

Group Work

• Be part of the programme team for 1 or more Group Work programmes conducted at the FSC.

Degree or Graduate Diploma in Social Work

Requirements:

• Fresh graduates in Social Work are welcome to apply; previous experiences via internships or placements in related areas of work will be considered
• Social Work education and understanding of social work values and ethics
• Understanding of work with vulnerable populations i.e. low-income families.

Working Hours:

Mondays to Fridays, 9am to 6pm (weekly Tuesday or Thursday, 12pm to 9pm)

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

Roles & Responsibilities:

· Provide quality customer service to customers via telephone, online chats or messaging.

· Attend to inbound calls, as well as email enquiries when necessary

· Respond and follow up promptly to customer enquiries and feedback on our products and services

· Able to manage emotion well and cope with customers's demanding requests.

· Preparing and entering client’s PO/SO into the systems and coordinate in deliveries, creation of DO for deliveries.

· Filing of customers DO and SO.

· Able to work closely with the team and provide support when necessary.

· Ability to multi task and take on additional tasks/roles.

· Other ad hoc duties as assigned by Supervisors

Requirements

· Minimum Diploma or equivalent qualifications

· Preferably Junior Executive specialized in Customer Service or equivalent.

· At least 1 to 2 years of customer service experience. However, fresh graduates may apply.

· Possess good communication and interpersonal skills

· Pleasant disposition and well-groomed.

· Proficiency in English.

· PC Literate; Proficiency in Microsoft Office.

· A good team player and willing to contribute to team effort to accomplish related results and performance.

· Only Singaporeans & PRs may apply. Shortlisted applicants will be notified.

· Right candidate able to start work immediate.

Job Summary

The Home Ownership Department supports families with children living in HDB rental flats who aspire to own their own homes. Through our flagship KeyStart Programme, we aim to transform the lives of these families by providing financial support and guiding them on their journey toward home ownership. Similarly, the Livelihood Department assists families seeking career advancement and increased employment income. We collaborate with community members to define their ideal job opportunities and support them in acquiring the mindsets, competencies, and skills needed to find, sustain, and excel in these roles, thereby enhancing their livelihoods.

We are seeking a highly organized and proactive Admin and Operations Associate to support the Home Ownership and Livelihood Department in overseeing, executing, and coordinating various administrative and operational tasks.

This role is crucial for managing robust documentation, ensuring effective communication between our team and relevant stakeholders, and maintaining smooth operational processes. As the first point of contact between new families and the team, the ideal candidate should excel in customer relationship skills, demonstrating a commitment to exceptional service and fostering positive interactions. Candidates should be passionate about our mission, detail-oriented, capable of handling multiple tasks simultaneously, and possess strong communication and organizational skills to contribute meaningfully to the lives of the community members we serve.

Key Responsibilities

1. Administrative Support

• Assist the Programme Manager or Lead with daily administrative tasks and programme-related activities.
• Provide secretarial support, including organizing and coordinating meetings, preparing agendas, drafting correspondences, recording meeting minutes, and creating presentations.
• Maintain and organize documentation and data, ensuring all records are accurate and complete for audit and compliance.

2. Operational and Logistical Support

• Coordinate programme activities and schedules to ensure smooth operations and timely completion.
• Provide administrative and logistical support for programme activities such as trainings conducted by the department.

3. Financial and Procurement Support

• Support the team with procurement and logistics for programme activities, including managing purchase requisitions and tracking expenses.
• Assist in monitoring budgets and ensuring proper accuracy in billing management, including claims, invoicing, and verifying staff claims.

4. Member (Client) Management

• Serve as the first point of contact for KeyStart members by attending to inquiries made via phone call, WhatsApp message, or email.
• Ensure that members meet the basic eligibility criteria before working with members to ensure submission of relevant data and documents to facilitate informed and accurate evaluations by the team.
• Schedule appointments between members and the team’s relevant staff, ensuring timely and efficient coordination.
• Track and monitor the progress of each inquiry to ensure members are attended to by the team and that all follow-up actions are completed effectively.

Job Requirements

Experience and Experience: Any relevant experience in administration, operations, or social services will be advantageous. Candidates with no relevant experience but who possess the capacity to learn and meet other requirements will also be considered.

Skills:

• Strong organizational abilities with meticulous attention to detail. Capability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills, with the ability to handle inquiries and interact professionally with clients and team members.
• Strong interpersonal skills with a can-do attitude, demonstrating ownership of assigned tasks and a problem-solving mindset in a fast-paced environment.
• Ability to work both independently and collaboratively, with flexibility to adapt to changing needs and deadlines.
• High level of accuracy in handling data and documentation, with a sharp eye for details.

Technical Proficiency:

• Basic Requirements: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Additional Advantage: Familiarity with Microsoft Access, SharePoint, and Power Automate is a plus. Training will be provided to enable proficiency in these tools.

Service crew for Chinese/ Taiwanese restaurant.

Training will be provided if interested but no experience.

Communication in Mandarin preferred.

Restaurant in central area.

Local Singaporean/ PR preferred.

Basic salary starting $1,800 & higher depending on experience.

Malaysian work permits holders welcome to apply.