Your role at Afterpartybride is to guide brides-to-be in selecting the perfect wedding gown and provide an exceptional bridal experience at our studio. We specialize in unique local design gowns, particularly mini gowns Singapore, ensuring each piece is styled to reflect the bride's individuality.

Responsibilities:

• Conduct consultations and fittings, advising brides on gown selection.
• Respond promptly and professionally to client inquiries.
• Coordinate fitting appointments and work with seamstresses to ensure precise tailoring.
• Manage client records and gown rentals efficiently.
• Assist in studio operations and support the manager as needed.

Requirements:

• Excellent communication and problem-solving skills.
• Fashion-forward with an eye for styling trends.
• Positive attitude, attention to detail, and ability to multitask.
• Availability to work Saturdays, 10am-1pm and 3pm-7pm.
• Able to commit for Saturdays for consecutive 3 months.
• Female candidates preferred.
• Proficiency in Mandarin a plus.
• Minimum 1 years' experience in customer service or sales preferred.

Benefits:

• Competitive hourly rate of $11 for 7 hours.
• Opportunities for commission based on performance.
• Work-life balance with only Saturday shifts. (Part time)
• Training provided for fitting services.
• Located at our Afterpartybride: 3 Irving Road, #01-25 Singapore 369522.

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

The Strategic Customer Success Manager is responsible for the rollout of the TMC program to a customer that is utilizing TMC services in multiple regions of the world, as well as the growth and retention of the strategic global account. The role will act as a liaison between TMC Implementation resources, customer resources, and the TMC Operational teams. The position’s main objective is to ensure the customers is deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, the Strategic Customer Success Manager is responsible for delivering and executing the global project plan and rollout, the successful receipt of the project from implementation, and ensuring successful execution operations and account strategy. This role will also establish the customer’s global savings hierarchy, joint KPI scorecards, and operational support and management plan. The role develops strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, this role drives results through strategic business reviews and strategic account plans and owns the customer value proposition. This includes gathering and translating the VOC, contract negotiations, identifying opportunities, developing the customer improvement roadmap, budgeting, and continuous improvement through standardized project management methodologies.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Responsible for the launch and the ongoing strategic management of the client’s global TMC program and serves as an escalation point. Actively leads and reports to the joint Steering Committee and appropriate stakeholders in all regions of the world
• Works directly with TMC Implementation resources in North America, South America, APAC, and Europe to deliver TMC solution to customer in each region
• Ensures a seamless handoff from implementation resources in each region to the operations teams in each region around the world
• Develops strategic relationships with TMC customer contacts in all region
• Collaborates with IT, business process experts, and other subject matter experts to achieve defined objectives to innovate, deliver, and support the clients TMC global program rollout
• Aligns with client leadership for project approval, alignment, and monitoring of all global supply chain projects that drive cost reduction and/or performance improvement. Establishes TMC Global Project Management Office. Works with TMC project managers globally to follow standardized project management process
• Develops and deploys with a TMC global customer their 3-5-year logistics and supply chain strategy
• Supports the discovery, design, testing, implementation, and monitoring of all continuous improvement initiatives in all regions
• Stays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunities
• Holds TMC Global account team and ancillary contributing team members accountable to project timelines
• Works with internal and external leadership to align TMC’s technical and operational capabilities to customer’s goal requirements in each region
• Understands key processes such as S&OP, demand management, procurement, forecasting, scheduling, warehouse management and continuous improvement methodology such as lean/six sigma
• Leads, coaches and mentors TMC team personnel
• Assesses and improves the capability of each team member

Grow Profitably:

• Manage top and bottom lines of the account (~$7M+ in Net Revenue annually)
• Global account P&L / Financial management, including expense management
• Maintain monthly revenue projections and accurate resource allocation
• Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Global Capabilities:

• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Manage customer expectations and requirements and plan desired outcomes aligned with strategy
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
• Advocate and utilize the enterprise project-based delivery mode

Customer Relationships:

• Align internal and external business functions across all global regions to support long term strategic plan
• Develop initiatives and manage projects to support customer value proposition
• Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
• Drives the holistic plan to ensure operational excellence and serve as an escalation point
• Align with customer on business management processes and planning cycles
• Understand industry and market trends and apply to customer strategy and business reviews
• Stay informed of changes within customer business through regular customer communication

Talent:

• Global oversight of all teams that work with dedicated customers, this includes regional Customer Service Managers.
• Provide guidance and mentoring to the Service Delivery teams • Promote a collaborative culture within the team
• Foster a mindset of growth and continuous improvement
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS Required:

• Bachelor’s degree from accredited college or university
• Minimum 6 years of related industry experience
• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Knowledge of Global transportation management systems Technology infrastructure
• Ability to understand global supply chain processes
• Demonstrated ability to work creatively and analytically in a problem-solving environment with multiple regions of the world
• Ability to understand and document customer’s global supply chain processes
• Experience delivering a global customer solution
• Comprehensive understanding of operational excellence methodologies
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment

he Employee’s overall responsibilities will be to generate new sales, prepare details and comprehensive quotations in the support of the Sales Director / General Manager and to support existing business for the supply of VEM solutions products

Related to such overall responsibilities are specific duties which are not exclusive and may be modified or added to the interest of the business. In any event, the following duties are:

• Focus, open up & penetrate into new & untapped business segment territories & clientele based
• Provide professional and timely sales support to the Company’s clients
• Be responsible for all enquiries and proper completion of the proposals. These proposals must be in line with the VEM Guidelines and VEM Pricing Policies
• Follow up all quotations until order placement to the Company’s clients
• Take care of overseas customers and business partners
• Look after entire sales process from processing orders to shipping up to dispatch
• Provide to the management strategic feedback on:

1. Market requirements,
2. Changes in international/national standards, and c. Competitors’ activities and pricing philosophies

• Supervise payments and send payment reminders to the clients where required in order to ensure complete and prompt payment of all delivered orders within the defined payments terms
• Regularly develop your technical competency in electric motor products particularly those of the Company

Skills and Qualifications required:

• Aggressive and sales driven
• Good presentation skills Team player and multi tasker Initiator and start up altitude
• MS Office (word, Power Point, Excel, project)
• Basic knowledge of SAP R3 required. Training opportunity for the selected candidate is available.
• Education: diploma holder, Mechanical/Electrical or equivalent
• Sector: Industrial, Engineering Driven, Machines, Motors, Drives Geographical experience: South East Asia
• Nationality: must be Singaporean or PR
• Years of Experience: at least 3 years technical sales
• Language: English, CN, plus one Asian language would be a bonus (in order to handle concerns and feedbacks from CN & Asian language speaking associates and/or clients in regards with the payment matters)

Job Description:

• Process new orders and order changes within set service level agreements via Oracle Order Management System
• Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
• Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
• Manage database of customer master setups, customer item crossreference and traffic profiles in Oracle
• Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
• Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
• Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
• Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
• Responsible for regular data reporting, analysis and data clean-up
• Participate in routine system level testing and ad-hoc testing for automation projects
• Actively contribute to the on-going effort of process improvement and standardization

Requirement:

• Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP

Additional information:

• Located near Changi Business Park
• Completion Bonus (up to 1.5 mons upon completing 18 months)
• Working hour: Tues-Sat, 6am-3pm
• Up to up to $3200 (Depending on experience)
• One Way transport provided (Take grab/Taxi claim)

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23756

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Description:

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting
• Contract/Database administrator
• Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
• Generate and maintain sales report
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports which are related to customer service surveys

Requirements:

• GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Has resilient and is able to handle complaints and unpleasant customers
• Familiarity or experience with Customer Service and Call Center preferred
• Experience in a sales administration job scope will be an added advantage
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Effectively bilingual in English and another language (Spoken & Written)
• Willingness to work a flexible schedule and occasional overtime when needed
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Service-oriented, pleasant personality and able to work under pressure

ROLE and RESPONSIBILITIES

• Manage walk-in customers registration and billings.
• Answering in-coming calls
• Explain various health screening profiles to customers.
• Sort and distribute walk-in patients’ medical reports
• Monitor and control visitors entering the laboratory.
• Assist to maintain cleanliness and hygiene of front office.
• Ensure all duties are adhered to SOP and complied to PDPA requirements.
• Responsible to follow through all issues assigned.
• Any other ad-hoc duties as assigned.

REQUIREMENT

• Passion to provide customer service with a professional attitude.
• Committed, independent and proactive.
• Professional attitude and pleasant appearance.
• Need to communicate with Chinese & English-speaking customers.
• Multitasking and time-management skills, with the ability to prioritize tasks
• Preferably have some knowledge of health screening procedures.

WORKING HOURS

• Mon to Fri – 8.30 am to 5.00 pm
• Saturday – 8.30 am to 1.00 pm

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Job Description

Are you a dynamic and passionate individual who thrives on creating extraordinary customer experiences? We are seeking a highly motivated and experienced Customer Experience Executive to help shape our organisation’s customer-centric culture and champion efforts to make every customer interaction unforgettable and positively impactful!

Responsibilities

• Study and map as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journeys
• Identify pain points and opportunities for improvement and recommend strategic solutions to enhance overall experience
• Understand customer needs and adopt a pro-active approach to maintain and build positive experiences
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, and drive data-driven decision making
• Implement service quality standards and processes, monitor performance and drive continuous improvement initiatives
• Collaborate with Technology & Data team to identify and implement customer-centric technologies and tools that enhance the customer experience
• Collaborate with cross-functional teams to drive implementation of improvement initiatives and address potential challenges and resistance to change that may arise during the implementation
• Assist in developing and delivering training programmes to empower employees across the organisation to deliver exceptional customer service
• Analyse training effectiveness through performance metrics, customer feedback, and service quality evaluations
• Proactively address customer issues and concerns by ensuring timely and satisfactory resolution
• Propose innovative ideas and strategies to adapt to changing customer preferences and needs
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Stay current with industry trends and best practices in customer experience management
• Support and execute any ad-hoc duties and projects as assigned or required

Requirements

• Diploma/Bachelor’s degree in any field or equivalent
• Minimum 3 years of experience in customer experience design and journey mapping or related role, preferably with a track record of implementing successful customer experience strategies
• Customer-centric mindset with a passion for delivering exceptional experiences
• Excellent communication skills, both written and verbal, and possess effective leadership and influencing skills to collaborate and build cross-functional relationships
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office and customer experience software applications (e.g. Freshdesk, PowerBI)
• Ability to work in a fast-paced, deadline-driven environment with a high accuracy and attention to detail
• Excellent problem-solving skills, critical thinking and analytical skills, with the ability to analyse complex data and extract actionable insights
• Proactive, self-motivated and keen learner with the ability to work well in a team or independently
• Adaptable to changes in a highly dynamic work environment

Working Arrangement

Mon to Fri: 830am – 6pm

Salary

$2600 to $3800

Location

National Stadium (Stadium MRT)

Benefits

18 days AL

AWS + Bonus

HP Allowance

Flexible Allowance

What you'll get to do:

• Management and processing of international customer orders, inquiries, feedback.
• Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer oriented manner.
• Coordinate with and provide support to customers and respective departments.
• Ability to communicate effectively, resolve conflicts and handle customer complaints
• Ability to perform operational duties and team project responsibilities
• Assist in social media outreach and marketing activities
• Miscellaneous operational and administrative duties

Requirements:

• Preferably with at least 1 year relevant experience
• Excellent customer service skills, spoken, written ability
• Possess good analytical abilities with interpersonal skills.

Job information:

• Office hours: 9 - 6pm
• Location: Next to Tai Seng Mrt
• Collaborative work culture

Successful applicants will be notified for interview.

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Job Scope:

Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally Handle facility bookings, programme registrations and over-the-counter payment collections Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines Maintain secure custody of found property Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information Perform daily settlements and financial reconciliations for revenue submissions Identify improvements and propose recommendations to address operational challenges and enhance customer experience Ad-hoc duties and projects as assigned or needed

Job Requirement:

1. Good computer literacy

2. Has experience in customer service

3. Able to commit to 20 – 28 hours per week (Tier 1 or Tier 2)

4. Available to work on the following days and times (or combination of the stated days or times)

Monday to Friday

i. Must be able to work for shifts that fall between 0900hrs – 2230hrs

Saturday & Sunday

i. Must be able to work for shifts that fall between 0630hrs – 2230hrs

5. Able to start immediately

Location:

Singapore Sports Hub - Stadium MRT

Salary:

$11 per hour

Job Description

· Provide hands-on site installation, validation, commissioning and maintenance of electrical equipment (AC UPS, DC UPS, Batteries, Switchgear and BMS)

· Fault analysis and troubleshooting

· Provide high level technical support to external customers at their location

· Provide on-site training to the customers

· Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

· Develop Service technical documentation

· Create and maintain service information in the company enterprise database

· Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate

· Timely complete and submit all required paperwork

· Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

Job Requirement

· Minimum Diploma or Degree in Engineering (E&E, Electrical, Power)

· Minimum 5 years of power industry experience with good fundamental knowledge of power electronics equipment (AC & DC UPS, Batteries, Chargers, Switchgear, BMS etc.)

· Proficient in PC skills; knowledge in MS Office and programming is an advantage

· Flexible to travel across Asia Pacific region

· Fresh graduates are welcome to apply

· Only Singaporean and PR are available

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume to [email protected]

As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.

At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.

As we're in the midst of expansion, we are on the lookout for 5 Student Services Executives to assist in our new classes (both Kallang & Woodlands campus)!

[Responsibilities]

• Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in facilitation of training
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Plan and submit trainers' monthly calendar, trainer hours report
• Assist in the company’s continuous improvements and training related areas

[Requirements]

• Able to commit on weekend classes (5 days work week)
• Candidate must possess at least "O" Level or equivalent.
• Minimum 1 year of relevant experience in an Administrative or Customer Service role
• Good follow up and coordination skills
• Proficient with Microsoft Office

[Working Shifts/ Hours]

• Weekday class
• Mondays to Fridays - 8:30AM to 6PM
• If taking over weekend classes, Friday - 1PM to 10PM

• Weekend class
• Saturday - 8:30AM to 7PM
• Sunday - 8:30AM to 5PM

We are seeking a detail-oriented and customer-focused Accounts and Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer accounts, providing exceptional service, and generating accurate invoices for the services and products consumed by our valued customers. This role requires a combination of strong interpersonal skills, financial acumen, and organizational abilities.

The key responsibilities of this role comprises of the following :

1. Customer Account Management:

• Build and maintain positive relationships with customers.
• Address customer inquiries and concerns promptly and professionally.
• Ensure customer satisfaction through effective communication and problem resolution.

2. Invoice Generation:

• Generate accurate and timely invoices for services and products based on customer usage.
• Verify pricing, discounts, and applicable taxes before issuing invoices.
• Collaborate with sales and product teams to ensure accurate billing information.

3. Financial Record Keeping:

• Maintain accurate and up-to-date financial records related to customer accounts.
• Reconcile discrepancies in billing and resolve any issues promptly.
• Work closely with the finance team to ensure compliance with accounting standards.

4. Communication and Collaboration:

• Collaborate with cross-functional teams, including sales, marketing, and customer support, to enhance the overall customer experience.
• Communicate effectively with internal stakeholders to address customer needs and concerns.

5. Customer Service Excellence:

• Provide exceptional customer service by understanding customer requirements and ensuring prompt resolution of issues.
• Proactively identify opportunities to enhance the customer experience.

5 Days 44 hours Work Week

AWS + Variable Bonus / Multiple locations available *Full Time Candidates*

• Offer prompt and amiable customer service, taking orders and addressing inquiries as required.
• Maintain the cleanliness and arrangement of the dining area, which includes tables, chairs, and floors.
• Prepare and clean tables, ensuring appropriate table settings and condiment placement.
• Process customer payments and provide accurate change when necessary.
• Adhere to all safety and hygiene protocols, including proper food handling and storage.
• Collaborate with the team to ensure the restaurant operates smoothly, communicating with kitchen and other staff members as necessary.
• Continuously acquire knowledge about our menu items, promotions, and other offerings, and share this information with customers.
• Handle customer complaints and queries professionally and courteously, escalating issues to the appropriate team member as required.
• Carry out additional tasks as assigned by management.

Job Requirements:

• With F&B experience will be an added advantage
• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Positive attitude and strong work ethic
• Ability to work in a fast-paced and dynamic environment

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates would be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field is required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Customer Engagement and Operational Execution:

• Engage in business development with existing and new customers for marine solutions.
• Regularly liaise with customers for new business inquiries, shipment details, and provide quotations and logistics solutions.
• Obtain customer approval for job and shipment confirmations.
• Execute new shipments in collaboration with network offices, ensuring accurate documentation and manifest generation.
• Contribute to process improvement by registering service failures.
• Oversee the execution of all shipments from initial stages to end delivery or on-board delivery.
• Coordinate with overseas offices for shipment booking, schedules, pre-alerts, tracking, delivery dates, and POD collection.
• Identify and report discrepancies in shipment details.
• Upload accurate PODs in the portal.
• Register jobs in the in-house system with accrued revenue/cost.
• Hand over shipment files to the billing or accounting team for final invoicing and documentation.

Administrative Processes and Customer Care:

• Update additional information in portal comment columns for future reference.
• Inquire with network offices for rates and coordinate various shipment executions.
• Ensure daily operational processes for customer care meet both customer and business needs.
• Maintain timely updates of customer records.
• Resolve issues and complaints from key clients effectively.

Service Egineer (Scientifc Equipment)

Location: Bukit Batok

5 Days (9am to 6pm)

Salary: S$2500 ~ S$3200

Job Description:

•  Perform evaluation, testing, calibration, troubleshooting and repair of equipment accordingto guidelines and approved methods
•  Provide installation, commissioning and after sales maintenance service to customers forgeneral scientific laboratory equipment
•  Ensure accuracy, reliability and confidentiality of test results
•  Co-ordinate closely with sales team to provide technical support & after sales service to customers
•  Conduct risks assessments to comply with safety work procedure

Requirements:

•  ITE/Diploma in Electrical/ Mechanical/ Mechatronics Engineering
•  Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
•  Relevant working experience in similar field would be an advantage
•  Sound ability to troubleshoot, test and conduct hands-on repairs
•  Good knowledge and understanding in Circuit Schematic Drawing
•  Possess Class 3 Driving License (but not essential)
•  Experience in or knowledge of ISO documentation (specifically ISO/IEC 17025) will be an added advantage

Job Description:

To make files ready for public access

Requirements:

O Levels and Above

Contract Period:

15 Feb – 31 Mar 2024

Working Hours:

42 hours per week, 8.5 hours per day from Monday to Thursday, 8hrs on Friday

Salary:

$10/hour

Location:

National Archives of Singapore

1 Canning Rise

Singapore 179868

!!$600 JOIN BONUS!!

Company transport provided for night shift.

Job Duties & Responsibilities

Provide a positive customer experience with fair, friendly, and courteous service.

Handle phone calls for reservations and enquiries.

Greet and direct guest to designated room.

Record orders, serve food and beverages.

Input orders into point-of-sales system.

Provide basic technical support (mic checks, karaoke system checks).

Maintain a safe and clean environment.

Ability to work unsupervised and produce quality work.

Communicate effectively with team members and management.

Ensure a neat and tidy appearance.

All other ad-hoc duties assigned by superior.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description & Requirements

1) Handle enquiries via online chat, email and telephone etc.

2) Handle customers’ requests on service amendment, addition and termination.

3) Handle billing enquiries.

4) Follow up with customers on unsuccessful payment.

5) Handle technical and connectivity issues.

6) Generate sales leads.

7) Assist customers with online application.

8) Schedule fibre broadband Installation.

9) Handle routine feedback / complaints.

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge