Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

Position: AIot Category Operation

1. Goal management: Decompose AIoT category goals and follow up on achieving them on a weekly, monthly, and quarterly basis.

2. Product Management: Responsible for product lifecycle management, conducting product planning and management for the introduction period, growth period, maturity period, and delisting period. Based on the product launch rhythm, selling points, competitor analysis, etc., output Mijia's side launch plan, coordinate with relevant departments, and be responsible for the execution and delivery of Mijia's new product launch results;

3. Sales management: Responsible for the sales volume of the responsible category, regularly organizing and reporting sales analysis, retrospective summary, category operation strategy and analysis.

4. Market insights: Collect market, industry, competitor and other information, conduct product analysis and positioning, develop corresponding explosive product plans and promote their implementation, output product retail strategies, monitor sales throughout the product lifecycle, summarize patterns and strategies.

Job Requirements

1. Bachelor's degree or above ; fluent in English, able to communicate normally with the operations and all relevant departments

2. Passionate about the sales industry, with at least 3 years of offline category operation experience in the consumer electronics industry

3. Possess the ability to monitor and analyze the responsible category, regularly analyze relevant data on their own products, overall industry, competitors, etc., and propose optimization solutions based on the analysis results

4. Good at communication, strong ability to collaborate across departments and withstand pressure, able to efficiently promote the implementation of work

5. Clear logic, strong execution ability, strong data analysis and problem-solving skills

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

Job Objectives/Job Summary:

As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer satisfaction.

Responsibilities/Duties:

· Prepare quotations and submit to customers

· Handling/processing of customer sales order

· Monitoring of delivery status

· Logistic arrangement/coordination for local and overseas shipment

· To support sales personnel in new project coordination

· Supporting sales team in processing documentation for sales

· Ensure customer satisfactory are met

· Coordinating with internal department on job orders and requirement

· Follow standard operating procedures

· Any other ad-hoc duties as assigned by HOD

We are looking for air con apprentice or technician, not necessary to have experience in air con work, fresh grade welcome to apply but must willing to learn.

- Perform servicing, repairing and replacement of air con and cooling system for Server Room, HDB, Condominium, Private house.

- Attend customer enquiries and complaints.

- Able to start work immediately.

Interested applicant kindly submit resume to [email protected]

Responsibilities

- To attend service fault call, troubleshooting and rectification work at customers’ premises.

- To co-ordinate with the customer and sub-contractor for ad-hoc service works.

- To carry out periodic maintenance servicing.

- To provide technical support including installation, testing and commissioning.

- To provide standby after-office hours.

- Able to work independently.

- Able to travel for overseas jobs.

- Able to work in Construction Site.

Qualification Requirements

- ITE Nitec and above / Technical certification or Diploma in Building Services / Security / Electronics Engineering / Electrical Engineering / Related working experience.

- Basic technical knowledge on ELV, Networking and Security Systems (Public Address (PA), CCTV and Card Access) will be an advantage.

- Applicants with experience in Bosch Public Address System, Integrated BIS, Video Management System & Stentofon Intercom will be an advantage.

- Preferred with Class 3 driving licence.

Our client specializes in e-waste recycling and IT asset services, offering comprehensive IT recycling solutions to organizations. We are seeking a dedicated and customer-oriented individual to join our team as a Client Representative Executive.

Job Description:

• Maintain timely and effective communication with clients.
• Manage daily orders, meet service level standards, and resolve service issues.
• Coordinate with logistics providers and subcontractors to support client programs.
• Prepare billing reports and settlements.

Requirements:

• Diploma or degree in Logistic is highly desirable or with Warehouse/Logistic working experience
• Strong organizational and multitasking skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong communication and customer service skills.
• Knowledge of e-waste recycling and IT asset management is a plus.

Other Information:

Working Hour: 8.30am-6pm (5 days, 1 Day Remote Working)

Location: Tai Seng

Salary: $2500 - $3500

Job Duties

• 
  
• For creating meaningful and relevant experiences for end users by integrating products and services, the User Experience / Service Designer shall have relevant working experience in developing a wide range of design artifacts such as journey maps, user research analysis, service blueprint and roadmaps.

Other responsibilities include, but not limited to:

• Conduct user research, including interviews, surveys and usability testing, to gain insights and understand user behaviours, needs, opportunities and pain points.
• Develop user personas, journey maps, and other artifacts to communicate research findings.
• Design and facilitate design workshops with stakeholders to align on service design goals and co-create solutions.

Qualifications & Skills

• Minimum 1 year of experience in web and mobile application.
• Proven record of the Product UX designs.
• Experience establishing and analysing UX metrics.
• Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analysing results, and sharing insights with the Product team.
• Good in any of the designing tools (Sketch, Invision, Principle, Framer, Flinto, Figma, Azure, Illustrator, Adobe XD, Web, Androi, IOS)
• Familiar with agile development methodology and be able to collaborate with different stakeholders in the project to ensure the best user experience of the application.
• Strong communications and presentations skills with stakeholders at all levels.
• Candidates with more than 3 years experience will be considered for senior postition.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

STRATEGY

• Formulate strategic vision, mission and strategy of the business unit, in alignment with GSL strategy and DSC Global/DSC APAC strategy
• Participate in strategic planning and develop short to long-term (1-5 years) plans for Business growth and protecting our three bottom lines.
• Organization assessment towards creating x-functional synergies and managing resources to ensure future organizational readiness
• Establish Country Business Reviews process in partnership with Country Champions community to review Country business performance and Strategic agenda

ANALYTICS & BUSINESS INSIGHTS

Insights Generation

• Coordinate implementation of data analysis & analytics plans to analyze business intelligence data from different sources, to inform business decisions, support process reviews and drive actionable insights
• Assist in implementing policies and procedures regarding collating and analyzing data, develop new data analysis processes and assess analytics on an ongoing basis

Value Identification & Scaling

• Develop Data Analytics as a product offering to Service Logistic (SL) customer as part of renewal or RFQ or ongoing basis so as to provide DHL with a differentiating factor / competitive advantage
• Identifying and Scaling of the established use cases to all relevant SL accounts (Scaling across network)

Continuous Improvement & Commercialization

• Drive internal Continuous improvement initiatives by leveraging data from multiple sources (e.g. WMS, TMS, Kronos)
• Value capturing the benefits created/realized with Customers and Internal operations; and commercializing the value generated with Customers (and contributing to CI Targets in Customer Contracts)

NETWORK PERFORMANCE & IMPROVEMENT

• Develop globally aligned strategy for MRP (Management Review Process) in APAC
• Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
• Establish framework for process productivity assessment and proactively manage improvement plans
• Drive continuous improvement activities for both Service Performance and Shipment Visibility based on QMS principles of Root Cause Identification & Resolution
• Present and implement operational improvement projects to increase First Time Right performance across the APAC network
• Develop operations Heat Map review to drive operations improvement and service excellence
• Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience

CHANGE MANAGEMENT

• Lead by example with a Can Do Mindset to drive change management through the Service Logistic (SL) network
• Support Countries and sites with change management knowledge and activities
• Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool & Digital customer Experience tool (MySC)
• Own the SL BI tool/platform roll out towards our country operations in APAC
• Drive the SL BI tool/platform roadmap, engaging with the global super user community and proving feedback to all new customer agreements to ensure we sell our standard services

COMMUNICATIONS

• Create awareness of the SL standard and product across the network though Snack & Learn, Webinar
• Design, drive and publish the SL Newsletter.

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

About the Role:

Works with customers to provide solutions that fit those individualized situations and prioritize their needs at each step of the process to ensure customers satisfaction for retention.

Roles and responsibilities:

• Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders
• Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards
• Maintain and upkeep SG customer contact database
• Support customer on service contract billing enquiries and complex issues
• Manage service contract and warranty tracking and devise plans on PM scheduling with customers
• Support accounts team in service contract billing related issues
• Support FS manager in service contract proposal preparation
• Monitor demo and loaner asset status & liaise with customers for logistic arrangements
• Assist in SG internal & external events preparation
• Support department in upkeeping customer satisfaction index
• Daily review on Genpact Service-Level Agreement reporting
• Any other duties as assigned

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Possess a diploma or degree in any discipline
• At least 2-3 years in customer service related functions
• Experience in planning & scheduling
• Proven track records of thriving under fast moving environment

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
• Company website - www.olympus.com.sg

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Description

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture
• Willing to learn

· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

Drive sales growth in the Food Service Channels by district planning, hunting, and developing new accounts to expand the distribution of products as well as servicing and increasing current customer accounts.

Key Responsibilities

1. To achieve monthly set sales targets for assigned accounts in Food Service Channel.
2. To hunt for new accounts by districts, sub-channels and expand distribution of products.
3. To service and increase the % growth of current accounts.
4. To update weekly on the prospect accounts and actionable plans with clear timeline
5. To work closely with assigned accounts to ensure sales and distribution are maximized to achieve monthly set targets.
6. To work collaboratively with Marketing to ensure sales and brand objectives are met.
7. Work closely with supply chain on stocks forecast to ensure stocks availability especially during peak seasons to meet sales and stock fulfilment targets.
8. Work closely with Finance on billing issues and resolve outstanding accounts.
9. Monitor and track trade spending to ensure within budget set.
10. Any other projects assigned by management

Key Requirements

• At least 3 years of Food Service experience in FMCG; Sales experience in food and beverage categories will be added advantage.
• Experience in developing strategies and plans to drive sales.
• Hands on project management skillset and disciplines to manage and drive topline.
• Proficient in MS Office tools and SAP platforms.
• Team player and independent, positive attitude, determined with Entrepreneur spirits & tenacity
• Good inter-personal communication and presentation skills
• Mature, strong analytical and concept crafting skills
• Eye for details, hands-on and able to multi-task and manage multiple projects
• Growth mindset and willing to go the extra mile

• Responsible for installation, commissioning, routine maintenance, trouble-shoot and repair of scientific equipment

• Prepare service test report and IQ/OQ documents for customers

• Prepare service quotation for maintenance and repair works

• Provide excellent customer service through product knowledge, handling customer feedback, prompt response and working closely with sales engineers

• Liaising with principals or suppliers for technical issues

• To take ownership for all assigned projects and assist in other jobs when required

COMPANY DESCRIPTION

Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of integrity, Compassion, Authenticity, Respect and Excellence as we continuously strive to develop new innovative programmes to support the needs of our community.

At Care Corner, we offer a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of our people. We recognise that our employees are our greatest asset.

Join our team and be part of an innovative organisation where every role contributes to making a meaningful difference in the lives of individuals and families. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

Visit us at www.carecorner.org.sg to learn more about our organisation and available opportunities.

RESPONSIBILITIES

As a community-based social service centre that provides support for low-income, vulnerable individuals and families, you will be part of the FSC team in Toa Payoh to provide case management support, and also partner with other agencies, stakeholders to coordinate holistic support for clients to help them achieve stability and self-reliance.

Casework & Counselling

• Manage case referrals
• Manage 30 C&C active cases (mainly Group 2 cases) per quarter
• Conduct assessment, planning and intervention for cases
• Conduct case conferences with partners
• Participate in networking and case management meetings
• Document and evaluate case outcomes
• Develop and review appropriate intervention strategies
• Ensure reports on cases are submitted in a timely manner.

Information & Triage

• Refer clients to appropriate agencies for further intervention
• Be part of the Intake & Triage team to conduct intake assessments based on practice standards of the Code of Social Work Practice and Practice Guide.

Community Work

• Network with other organisations and stakeholders
• Conduct community needs assessment.

Group Work

• Be part of the programme team for 1 or more Group Work programmes conducted at the FSC.

Degree or Graduate Diploma in Social Work

Requirements:

• Fresh graduates in Social Work are welcome to apply; previous experiences via internships or placements in related areas of work will be considered
• Social Work education and understanding of social work values and ethics
• Understanding of work with vulnerable populations i.e. low-income families.

Working Hours:

Mondays to Fridays, 9am to 6pm (weekly Tuesday or Thursday, 12pm to 9pm)

Thank you for your application. We regret that only shortlisted candidates will be notified for interviews.

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

1 One-north Crescent #07-02 (Will be shifting to 192 Pandan Loop in Oct 2024)

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

Responsibilities:

• Responsible for the KPI indicators of the area in charge, have a strong execution;
• Responsible for the handling of customer opinions such as escalation complaints;
• Communication and coordination of problems between stations, customers;
• Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

Requirements:

• Minimum diploma, preferably in Logistics / supply chain management;
• Minimum 2 years experience in related fields;
• Have great communication and coordination skills.
• Strong command in written & spoken in both Chinese & English to handle queries and complaints from Chinese & English speaking customers;
• Familiar with express business and related knowledge.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Job Summary

The Home Ownership Department supports families with children living in HDB rental flats who aspire to own their own homes. Through our flagship KeyStart Programme, we aim to transform the lives of these families by providing financial support and guiding them on their journey toward home ownership. Similarly, the Livelihood Department assists families seeking career advancement and increased employment income. We collaborate with community members to define their ideal job opportunities and support them in acquiring the mindsets, competencies, and skills needed to find, sustain, and excel in these roles, thereby enhancing their livelihoods.

We are seeking a highly organized and proactive Admin and Operations Associate to support the Home Ownership and Livelihood Department in overseeing, executing, and coordinating various administrative and operational tasks.

This role is crucial for managing robust documentation, ensuring effective communication between our team and relevant stakeholders, and maintaining smooth operational processes. As the first point of contact between new families and the team, the ideal candidate should excel in customer relationship skills, demonstrating a commitment to exceptional service and fostering positive interactions. Candidates should be passionate about our mission, detail-oriented, capable of handling multiple tasks simultaneously, and possess strong communication and organizational skills to contribute meaningfully to the lives of the community members we serve.

Key Responsibilities

1. Administrative Support

• Assist the Programme Manager or Lead with daily administrative tasks and programme-related activities.
• Provide secretarial support, including organizing and coordinating meetings, preparing agendas, drafting correspondences, recording meeting minutes, and creating presentations.
• Maintain and organize documentation and data, ensuring all records are accurate and complete for audit and compliance.

2. Operational and Logistical Support

• Coordinate programme activities and schedules to ensure smooth operations and timely completion.
• Provide administrative and logistical support for programme activities such as trainings conducted by the department.

3. Financial and Procurement Support

• Support the team with procurement and logistics for programme activities, including managing purchase requisitions and tracking expenses.
• Assist in monitoring budgets and ensuring proper accuracy in billing management, including claims, invoicing, and verifying staff claims.

4. Member (Client) Management

• Serve as the first point of contact for KeyStart members by attending to inquiries made via phone call, WhatsApp message, or email.
• Ensure that members meet the basic eligibility criteria before working with members to ensure submission of relevant data and documents to facilitate informed and accurate evaluations by the team.
• Schedule appointments between members and the team’s relevant staff, ensuring timely and efficient coordination.
• Track and monitor the progress of each inquiry to ensure members are attended to by the team and that all follow-up actions are completed effectively.

Job Requirements

Experience and Experience: Any relevant experience in administration, operations, or social services will be advantageous. Candidates with no relevant experience but who possess the capacity to learn and meet other requirements will also be considered.

Skills:

• Strong organizational abilities with meticulous attention to detail. Capability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills, with the ability to handle inquiries and interact professionally with clients and team members.
• Strong interpersonal skills with a can-do attitude, demonstrating ownership of assigned tasks and a problem-solving mindset in a fast-paced environment.
• Ability to work both independently and collaboratively, with flexibility to adapt to changing needs and deadlines.
• High level of accuracy in handling data and documentation, with a sharp eye for details.

Technical Proficiency:

• Basic Requirements: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Additional Advantage: Familiarity with Microsoft Access, SharePoint, and Power Automate is a plus. Training will be provided to enable proficiency in these tools.

JOB RESPONSIBILITIES:

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Main tasks include receiving patients at Reception counter/lounge, assist with Patient Registration, Billing/Payment and other administrative front-desk tasks.

• Assist with ad-hoc tasks assigned by the Management.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week. JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

Roles & Responsibilities:

· Provide quality customer service to customers via telephone, online chats or messaging.

· Attend to inbound calls, as well as email enquiries when necessary

· Respond and follow up promptly to customer enquiries and feedback on our products and services

· Able to manage emotion well and cope with customers's demanding requests.

· Preparing and entering client’s PO/SO into the systems and coordinate in deliveries, creation of DO for deliveries.

· Filing of customers DO and SO.

· Able to work closely with the team and provide support when necessary.

· Ability to multi task and take on additional tasks/roles.

· Other ad hoc duties as assigned by Supervisors

Requirements

· Minimum Diploma or equivalent qualifications

· Preferably Junior Executive specialized in Customer Service or equivalent.

· At least 1 to 2 years of customer service experience. However, fresh graduates may apply.

· Possess good communication and interpersonal skills

· Pleasant disposition and well-groomed.

· Proficiency in English.

· PC Literate; Proficiency in Microsoft Office.

· A good team player and willing to contribute to team effort to accomplish related results and performance.

· Only Singaporeans & PRs may apply. Shortlisted applicants will be notified.

· Right candidate able to start work immediate.

Service crew for Chinese/ Taiwanese restaurant.

Training will be provided if interested but no experience.

Communication in Mandarin preferred.

Restaurant in central area.

Local Singaporean/ PR preferred.

Basic salary starting $1,800 & higher depending on experience.

Malaysian work permits holders welcome to apply.

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business.

Job Responsibilities

• Order Processing: Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction
• Fulfill Customer’s Orders & Customisation Request
• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Inventory Management: Assist in unboxing of new stocks, engage in stock-take and tagging of the new product
• E-commerce Operation Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• General Office Management: Sorting of inventories in the office, keeping track and stocking up of office supplies, etc.
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team.
• Simple computer knowledge (Instagram, MS Office, Google Softwares, Excel) is required
• Crystals knowledge not necessary but will be beneficial
• Training will be provided
• Number of workdays: 5 days (5 hours each day, between 9am-6pm)

Benefits

• Gym and pool use
• Monthly team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat

At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together!

We look forward to hearing from you!

Any further enquiries do email us at [email protected]

Location: Bugis

Responsibilities

• Provide customer service and issuing of orders at collection counter
• Perform product exchange
• Perform monthly stock count
• Perform any ad-hoc duties as assigned

Requirements

• GCE ‘O’ Level
• Good interpersonal skills
• Pleasant personality

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

- Starting pay: S$2,000 ~ S$3,000

- 5 days work week (Mon to Fri)

- Only Singaporeans/PR may apply

- Min qualification: O levels

- Job description: Answer phone calls, reply emails, checking in hotel guest, etc.

- Office near to PasirPanjang MRT station

- Email your resume to [email protected]

- Check out our hotel at https://www.tinypod.com/

Job Responsibilities

• Procurement of a portfolio of materials/goods for assigned category.
• Manage and maintain relationships with existing suppliers, monitoring their performance and addressing any issues that may arise.
• Evaluate supplier performance and conduct regular performance reviews to ensure compliance with contractual agreements.
• Identify and evaluate potential suppliers and negotiate contracts, terms, and pricing agreements to ensure favorable terms and conditions.
• Conduct market research and analysis to identify trends, market conditions, and potential risks and opportunities.
• Collaborate with cross-functional teams to understand their requirements and provide procurement solutions that meet their needs.
• Monitor inventory levels, track deliveries, and ensure on-time delivery of goods and services.
• Identify cost-saving opportunities and implement strategies to optimize procurement processes and reduce expenses.
• Stay updated on industry trends, new products, and market conditions to make informed purchasing decisions.
• Maintain accurate records of purchases, contracts, and supplier information.

Prerequisites

• Minimum 5 years purchasing experience in foodservice supply chain.
• Degree in Supply Chain Management or its equivalent.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
• Strong negotiation skills with a track record of achieving cost savings and favorable contract terms.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in procurement software and tools, such as SAP, MS Offices applications.