Key Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Location : In between Lavender & Bendemeer MRT

Working days: 5.5 days ; 10 working hours

Industry : Restaurant F&B ( Indisde a hotel)

Job Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capbability in handling daily tasks

4) Able to train team to upsell receipt per head, retail products (take away) and provide good customer service.

5) Versatile in different job roles and hands on operations.

6) Execute Outlet cleanliness and hygiene regime to keep outlet high hygiene standard.

Requirements :

1) Above 2 years of managerial F&B experience in managing a team of people

2) Above 2 years of F&B operations experience

3) Able to use Excels and Words to submit on monthly report

4) Friendly personality and hospitable to all guests, good PR skill.

5) Need to be hands-on to daily operations

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Title: Field Service Engineer (ID6030)

Location: Kaki Bukit

Working Hours: Mon to Fri 8:30am-5pm

Salary: $2600 - $3000

Job Description

• To attend weekly meeting and presentation

• To write technical report

• To handle specific jigs during service jobs

• Assist senior colleagues to perform higher-level job like robot teaching & sub-units

• To perform 24x7 standby duties based on roster

• To perform ad-hoc shift work when needed when required.

• To perform ad-hoc delivery work

Requirement:

• Diploma in Electronics/Electrical /Microelectronics Engineering. Might consider ITE with experience

• Cleanroom working experience preferable but not a must

• Machine setup/installation/modification/servicing/trouble shooting/repair

• Willing to travel occasionally

• Able to work irregular hours when required

• Demonstrate ability to work effectively with team members and customers

• Excellent troubleshooting and repair skills

• Require good communication skills, documentation and customer service skills

• Fresh graduates are welcome

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

About TikTok:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

Responsibilities:

- Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

- Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

- Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

- Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

- Research, design, and develop computer and network software or specialised utility programs.

- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- Candidates should have at least 5 years of experience in developing highly scalable backend services and systems using at least one of the following programming languages: Java, Golang, or Python.

- Work experience with E-Commerce Products and/or a vertical industry (including Monetization, Retail, Travel, Financial Service, etc).

- Strong knowledge of data structures and algorithms, proficient in at least one coding language, including but not limited to Go, Java, C++.

- Great to have hybrid cross-platform development experience.

- Good understanding of business, technical abstraction and system module design.

- Have large-scale website architecture experience.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About TikTok:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

TikTok e-Commerce is a content e-Commerce business utilizing international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, active, and efficient consumption experiences while enabling merchants to access stable and reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all.

Responsibilities:

- Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

- Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

- Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

- Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

- Research, analyse and evaluate requirements for existing or new web and mobile applications.

- Design, develop, test and maintain web and mobile solutions to meet the requirements.

- Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

- Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- Candidates should have at least 5 years of experience in Java/Kotlin with plenty of experience in native Android development. Familiar with mainstream frameworks like Android architecture Components, Retrofit etc.

- Experience with performance and reliability on mobile platforms, e-commerce experience is a plus.

- Strong data analysis skills, able to identify product opportunities from technical metrics analysis.

- Good understanding of business, technical abstraction and system module design.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Regional Customer Director

Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.

Role Purpose:

Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region.

1. PRE-SALES

In the respective Region, the Regional Customer Director (RCD) supports the Global Customer Director (GCD):

1a. Strategic account planning

• Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
• Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
• Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
• Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges

1b. Customer Relationship Development

• Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
• Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
• Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market

1c. Opportunity/pipeline development

• Identify, assess and develop new/growth/retention/ strategic opportunities regionally
• Drive renewal of profitable business in the region
• Confirm business fit with customer
• Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
• Manage the regional pipeline to achieve revenue/volume/GP targets

2. SALES

In the respective Region, the RCD supports the GCD for Global deals and leads for Regional deals:

2a. Preparing the Deal

• Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
• Define win and pricing strategy
• Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
• Undertake due diligence on solution & price
• Develop proposal, business fit and solution fit

2b. Closing the deal

• Present proposal, business fit and solution fit
• Adapt proposal and gain sign-off on changes
• Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
• Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
• Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
• Gain decision maker commitment

2c. Implementing the deal

• Represent and manage customer expectations, scope changes, approval process and deal activation
• Jointly support and monitor single BU implementation

3. AFTER-SALES

In the respective Region, the RCD supports the GCD:

3a. Service delivery and performance management

• Raise service quality escalation if required in the Region

3b. Account Maintenance

• Coordinate customer communications, including contractual and T&C changes
• Act as key contact for customer in the respective region, Channel communication to BU account teams and DHL internal functions in the region
• Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship. Provide input to global QRRs/QBRs.
• Drive customer satisfaction survey (CSS) nominations, participation and follow up for her/his customer in the region.
• Partner with AR team and escalate issues with the customer as needed in the region.
• Provide input to Customer Status Update (CSU) follow up on issues and act as escalation instance in the region.

Requirement for the Role:

• Requires 8-12 years of experience in the Logistics industry, Sector or Customer
• Requires 3-5 years of commercial experience
• Minimum 2-4 years of consultative selling experience in an international context

Education / Qualification / Certification / Requirements:

• University degree
• In depth knowledge of total supply chain of particular sector
• Willing to undertake extensive international travel
• Excellent analytical and problem solving skills
• Excellent written and oral communication skills
• Effective presentation and facilitation skills
• Structured work approach
• Computer and Microsoft Office proficiency
• International exposure and cultural sensitivity
• Ability to work independently and within a team to deliver results
• Ability to lead and influence without formal authority
• Ability to adapt and perform under changing and uncertain conditions
• Ability to lead and influence in an informal DHL matrix structure
• Excellent business English, written and oral

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.

Responsibilities

- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.

- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.

- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.

- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.

- Manage the entire product line life cycle, from strategic planning to tactical activities.

- Support product positioning and customer demand, and guide product development from conception to launch.

- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.

- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.

- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.

Qualifications

- Bachelor's or higher degree in a related discipline.

- 3+ years product management experience.

- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.

- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.

- Good data analytical skills and logical thinking.

- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.

- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.

- Excellent written and verbal communication skills in English.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities:

· Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems.

• Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.

• Serves as company liaison with customer on administrative and technical matters for assigned projects.

• Coordinate logistics arrangements and with customer on equipment related matters.

• Responds to customers’ complaints, provides time to solutions to resolve customers’ issues.

• Monitors the performance of the product, provide regular update report and feedback on customer’s service requests.

• Reports common complaints of customers to management to address the situation for future reference.

Requirements:

· Degree/Diploma in Electrical/ Electronic Engineering or its equivalent

· At least 2 years of relevant experience with semiconductor equipment knowledge

· Strong communication and good interpersonal skills

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision

· Work in cleanroom environment

· Require to work or be on standby during after office hours/weekend/public holiday

To apply, please visit to www.gmprecruit.com and search for Job Code: 19186

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

1) Answer phone calls at Call Centre to assist students/parents, members of public with regards to:

• Online application for full-time and part-time courses.
• Simple course advising on full-time and part-time courses (i.e. min. entry requirement for full-time and part-time courses, registration period, course fees, appeal process, vacancies available etc)
• Directional queries.
• Student matters (i.e. reset of password, bursary/financial assistance application/status, purchase of subsidized laptops, lockers, graduation, lost & found, certs collection, replacement of certs etc)
• Any other queries (i.e. rental of facility, interns for company, parking etc)

2) Other administrative duties include:

• PSEA form checking and sorting.
• Preparing letters to be mailed out to students.
• Updating information on booklets
• Certificates packing and distribution.
• Able to assist outreach team on tour duty when needed.
• Any other ad hoc duties assigned.

Other information:

• Working days: Mon - Fri (office hours)
• Contract: until May 2024
• Location: Choa Chu Kang

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

· US MNC

· Location: West, Lok Yang

· 1 year contract with full benefits and completion bonus

Key Responsibilities

· Develop and implement a comprehensive global paid media strategy that aligns with Company Innovations' business goals and brand values.

· Manage large-scale media budgets and ensure optimal allocation across various channels for maximum ROI.

· Lead the planning, execution, and optimization of paid campaigns across all channels, including search, social, display, video, and programmatic advertising.

· Collaborate with cross-functional teams, including brand management, creative, analytics, and sales, to ensure cohesive messaging and strategy.

· Analyze and report on campaign performance, providing actionable insights and recommendations to stakeholders.

· Stay ahead of industry trends and advancements in digital media, adopting new and innovative approaches to drive performance.

· Build and mentor a high-performing global paid media team, fostering a culture of excellence and continuous improvement.

· Negotiate and manage relationships with media agencies, platforms, and other partners.

· Ensure compliance with all legal and regulatory requirements related to advertising and media.

Requirements:

· Bachelor s degree in Marketing, Advertising, Business, or a related field; Master’s degree preferred.

· Minimum of 10 years of experience in paid media with a proven track record of successful

· full-funnel omni-channel campaigns.

· Strong expertise in both brand and performance marketing, with the ability to balance long-term brand building with short-term sales objectives.

· Exceptional analytical skills, with proficiency in analytics tools and platforms.

· Excellent leadership and team management abilities, with experience leading global or multi-regional teams.

· Outstanding communication and interpersonal skills, with the ability to influence and engage direct and indirect reports and peers.

· Strategic mindset with a focus on innovation, efficiency, and scalability.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

Scoop of work

• Assist in set-up for opening, closing and general cleaning during operations hours.
• Deliver quality customer service to all guests.
• Key orders in the Point-of-Sale system efficiently.
• Prepare and serve food and beverages according to guests’ orders efficiently.
• Maintain cleanliness of the outlet.
• Good customer service and good communication skills
• Able to work in a fast-pace environment

Requirements

• Singaporean/ PR
• Able to commit minimally 3 days a week (inclusive of 1 weekend)
• Able to work till 2am according to roster
• Able to commit for a minimum of 3 months

Job Responsibilities:

• Work with various departments to promptly resolve customer needs and issues to meet/exceed service deliveries.
• Handling emails and phone calls pertaining to customer’s requests and enquires.
• Processing of customers’ orders.
• Preferably knowledge in types of lorry crane or heavy transport
• Provide real time updates on job progress into Transport Management System.
• Ensure all documents are up to date to faciliate the delivery process.
• Coordinate with customer to ensure smooth delivery.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Able to work in a fast-pace environment
• Meticulous and service-oriented
• Preferably knowledge and experience in trucking and transportation environment.
• Team player who is able to communicate and work effectively with other team members

Responsibilities:

• Strong in operations and customer service-related industry
• Handling day-to-day operations independently
• Data creation and entries
• Daily interactions with customers and vendors on shipment status
• Arrange Import/Export documentation & to provide daily customer support.
• Interact with cross functional departments to ensure compliance, facilitate customs clearance and deliveries to customers.
• Proficient in SAP order processing is an advantage.
• Ensure that all commercial documents in connection with the orders are in place and compliant with shipping practices.
• Provides direct operational support for internal and external customer requests related to imports and exports of commodities.
• Management of Customs record-keeping requirements where applicable, analyze and determine duty opportunities, draft responses to Customs inquiries.
• Other duties as assigned.

Requirements:

• GCE 'O' level and/or Diploma in relevant discipline
• Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Customer focused and a great team player who is able to work independently
• Experience in inventory management with strong administrative skills
• Knowledge in SAP order processing and proficient in Microsoft Office

Job ID: L38XWWWW

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC – Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents’ involvement for in-house activities and update individual residents’ care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management  
• Responsible for progress monitoring of achievement of residents’ care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend

Job Description & Requirements

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre &post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Responsibilities:

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.
• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.
• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for
customers and other parties within the team.
• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow
through end-to-end.
• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary
investigations done & wisely executes empowerment with proper justifications and based on set
processes.
• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims
are not handled by insurer/3rd party administrator.
• Manages any ad hoc/regular reports supporting SME or KAM customers.
• Stays informed on shipment and exception status for allocated KAM customers.
• Proactively informs customer on shipment status and exceptions.
• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements:

• Minimum 2 years of customer service work experience
• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Job Brief

As a Barista/Service Crew member at Aether House, you play a pivotal role in creating an extraordinary customer experience. Your responsibilities extend beyond crafting exquisite coffee blends to include the art of mixing coffee with alcohol in our signature cocktails. Maintaining a clean and welcoming service area, contributing to seamless operations, and delivering exceptional service are key components of your role.

Responsibilities

1. Prepare and Serve Beverages:

· Craft and serve a diverse range of high-quality beverages, including our signature coffee blends, specialty drinks, and coffee-infused cocktails.

· Ensure precision and consistency in beverage preparation and presentation.

2. Customer Interaction:

· Greet customers warmly and engage with them in a friendly manner.

· Take customer orders with a keen understanding of our offerings, providing recommendations as needed.

· Address customer inquiries and concerns with a positive and helpful attitude.

3. Maintain Cleanliness:

· Keep the coffee station, cocktail bar, and dining area immaculate and well-organized.

· Adhere to rigorous hygiene and sanitation standards in all food and beverage preparation.

4. Cash Handling:

· Process customer transactions accurately and efficiently using our POS systems.

· Handle cash transactions with precision, providing correct change as required.

5. Stock Management:

· Monitor inventory levels and proactively restock supplies, including coffee beans, syrups, and cocktail ingredients.

· Contribute to regular inventory checks and promptly report any shortages to the supervisor.

6. Team Collaboration:

· Work harmoniously with the kitchen and service team to ensure a seamless and delightful customer experience.

· Offer support to colleagues in various tasks as necessary.

7. Adherence to Policies:

· Strictly follow Aether House policies and procedures, prioritizing health, safety, and quality standards.

· Uphold the superior quality and presentation of all products and services.

Profile

· Previous experience as a Barista or in a similar customer service role is preferred.

· Passion for coffee and mixology, with the ability to craft exceptional coffee-infused cocktails.

· Strong communication and interpersonal skills.

· Ability to thrive in a fast-paced environment and manage multiple tasks.

Benefits

• Attractive, negotiable package ($1900-2800/month)

• $500 sign on bonus / Meal Allowance

• Closed on Saturday/Sunday/Public Holiday

• Medical & Dental

• Career development in a friendly and vibrant environment

Responsibilities:

• Process inquiries and enter customer orders.
• Develop positive and productive relationship with assigned accounts and serve as point person/expert on specific customers’ needs.
• Provide customer service for accounts and interacting with customers via email, fax and telephone, throughout Asian region.
• Monitor and assist in the maintenance of general and custom and market inventory and make appropriate recommendations to the Manager and the Outside Sales person.
• Maintain an effective working relationship with Outside Sales person and all other cross-functional personnel in the region as well as with our corporate headquarters, manufacturing and logistics in the USA.
• Know and adhere to all relevant company policy, procedures and work rules.
• Perform special assignments as required by Director – Logistics & Customer Service.

Requirements:

• Degree in Business/Engineering is preferred.
• Minimum 3 years relevant work experience preferred.
• Computer skills required.
• Experience/knowledge in dealing with Industrial Products will be an added advantage.

Job ID: LRVYXXX6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Your new role

• Actively support onboarding projects of new B2B business partners (both Asset Managers and Distribution Partners).
• Collaborate with new and/or existing B2B business partners in the context of onboarding new funds to the platform.
• Act as the first point of contact for our business partners managing day-to-day queries.
• Contribute to the maintenance of the client hotline during business hours.
• Provide high level support to the sales/business development teams by conducting internal and external research, analysis, and investigations.
• Represent the client service team as a subject matter expert in meetings (both virtual and in person) with existing business partners.
• Support the development and ongoing optimization of internal processes with key internal stakeholders and to provide input on how to improve the operational efficiency.

What you'll need to succeed

• Minimum of 3 to 5 years of professional experience in the financial industry, preferably in the field of Asset Management and/or Investment Fund operations.
• Bachelor’s degree in a finance, economics, business administration or similar.
• Basic understanding of the financial services industry.
• Great client orientated attitude.
• Strong communication skills, resilience, sovereignty, and team spirit.
• Proficiency in written and spoken English – additional language skills considered an advantage.
• Good MS Office application knowledge, particularly in Excel.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

Remote - Republic of Singapore

Location: Singapore (Remote)

Salary: 40,000 SGD - 45,000 SGD + 10% Performance Bonus (DOE & Geographic Location)

*This position is remote and not eligible for relocations. All positions must reside within the country listed within this job description.

About the Role:

Applied Value Technologies is seeking a Jr Triage Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into Application Support team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Application Support team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

We are looking for someone to:

• Provide efficient support on product and integration issues, and ticket triaging.
• Follow detailed processes and workflows to support engineering teams.
• Support service Request Management.
• Support content creation, content update, and knowledge management.
• Solve basic admin, and configuration issues in SFDC.
• Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
• Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
• Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
• Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

We want someone who:

• Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Actively investigates to get relevant information
• Demonstrates proactive and professional communication skills with all stakeholders and partners
• Maintains a professional, adaptable, and respectful manner
• Provides high quality service to all users

Some stuff you need:

• 1-2 years of hands-on technical application, product support, or business process experience.
• Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
• Experience operating with SLAs in a client-facing role in a production support environment.

Nice to have:

• Bachelor’s degree in computer science, Business, or a similar area
• Salesforce (Service Cloud) and Mulesoft qualified, certifications, etc.
• Experience in techno-functional Salesforce and Mulesoft integration in a hands-on support role
• Application development and ERP implementation experience.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills