• Ensure the Customer Service & Planning team is equipped with correct knowledge, tooling and staff strength to manage accounts
• Support in case of planning conflicts or service disruptions; provide clarity on logistics processes and guidelines
• Lead relevant daily team meetings
• Maintain relevant performance indicators, relentlessly pushing for process improvement and cost savings for customers
• Liaise with Terminal Manager and Commercial Manager to resolve logistics issues
• Ensure highest standards in Service Recovery focusing on preventing recurrence of service incidents
• Lead quality operational review/preview meetings, leading to thorough understanding of customers business needs and improvement areas
• Empower account managers to build powerful personal partnerships with customers and third parties
• Actively track improvement actions and effectiveness of preventive measures
• Liaise with Terminal Manager and Commercial Manager to ensure timely incident investigation and follow-up
• Lead NPS surveys, complaints and compliments from customers and third parties
• Ensure effective delivery of service to all levels of internal and external customers
• Review and support account managers with handling customer complaints and escalations
• Maintain and develop a positive, productive service environment which drives a customer-focused culture
• Develop and implement relationship management plans to identify and build relationships with customer stakeholders, to enable effective 2-way flow of information and resolution of issues
• Provide and communicate vision, strategy, clear goals and action plans, in line with prevailing VTS statement of purpose
• Motivate teams to commit to the strategy, vision and mission
• Proactively handle employee relations concerns in the CS department
• Ensure appropriate daily team staffing and back-up system
• Manages, motivates and develops staff in the Customer Service teams

Requirements:

• At least 5 years industry B2B leadership experience preferably in Oil & Gas | Petrochemical | Tank Storage related industry
• Experience in relevant industrial customer service, commercial or terminal operations is a bonus
• Experience in leadership positions is a strong bonus
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Reporting directly into the Store Lead, this role of Retail Customer Associate / Executive, will focus on helping people to achieve outcomes with their sleep health through providing excellent customer service.

What do you do:

You will be taking care of every walking in customer to ensure that their concerns and needs are attended to, with a caring & professional attitude so that the customers will leave the store at ease. You will also assist in taking care of the store (during opening or closing according to your shift) - ensure the store's cleanliness, comfortable environment and check on the products.

Responsibilities :

• Possess experience in a busy, multi-tasking retail, customer service role.
• Able to maintain compassion and remain calm composure under pressure.
• Customer service - oriented with sales focus, always looking for the best outcome for the individual.
• Possess administrative skills to document and process customer enquiries (product usage, purchases etc).
• A strong and adaptable communicator.
• An active listener with the ability to find solutions to customer concerns and issues.
• Can understand all in store retail operation and its policy & procedures.
• A hands on, energetic & vibrant person and a team player.
• An accountable personnel who will ensure company assets are intact.
• Able to achieve and exceed KPI's given.

Requirements

• Primary / Secondary School / 'O' Level
• Admin and customer service,Retail Sales
• Good communication and interpersonal skills
• 1 year experience needed

If you aspire to be part of our dynamic team, you are invited to apply online with a comprehensive resume.

We regret only shortlisted candidates will be notified.

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Benefits Summary:

• Service Technician (Security System/CCTV)
• Permanent role
• Basic up to $3,100 + Allowance
• Monday – Friday, 8.30am – 5.30pm
• Location: Jurong East Area

Responsibilities:

• Address equipment faults at customer locations.
• Coordinate with customers and subcontractors for project tasks.
• Supervise work progress to uphold schedule and quality benchmarks.
• Ensure prompt delivery of materials and equipment for site installations or fault repairs.
• Perform routine maintenance for clients.

Job Requirement :

• Diploma in Electronics and/or Electrical Engineering
• 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc
• Standby duty is required
• Possess a valid class 3 driving license

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TEH CHEE HONG | EA Personnel No.: R24121499

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic.
• Ad hoc duties assigned by Supervisor.
• 5.5 days work week.

A well-known and fun establishment is looking for dedicated members to expand the business.

Potential Career Progression
Straight Night Shift Transport Home Provided

6 days per week 8 hours excluding lunch

Quarterly Bonus

Job Description

Process Customers’ order and cashiering duties

Handle cashiering duties, customers’ complaints, and operational issues

Other work scope as required by business needs.

Prepare Food and Beverages according to orders

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Job Details:

• Basic up to $2200 + Fixed Allowance $280 + Attendance Allowance $100 + Transport Allowance + OT + VB
• 6 days, 8.25 hour shift per day
• Location: Island Wide (We will try to place you at the nearest outlet to your house)
• Famous bubble tea shop, daily staff drinks are provided
• No experience required as on-the-job training will be provided

Job Scopes:

• Perform daily operational tasks, including cashiering, kitchen duties, and tea preparation.
• Participate in shop closing procedures (for night shift staff).
• Attend to walk-in customers promptly and efficiently.
• Maintain cleanliness and orderliness in work areas.
• Assist with stock taking and recording.
• Answer incoming calls and manage delivery orders.

Job Requirements:

• No experience required as on-the-job training will be provided.
• Cooperative and helpful with other team members.
• Excellent and positive service attitude.
• Able to work shifts, weekends, eve of public holidays, and public holidays, 6 days per week on rotating shifts.
• Independent and able to multi-task.
• Able to commence work on short notice will be an added advantage.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913
JD370

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Site Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Description:

• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Requirements:

• Min 'N' / 'O' Levels
• No exp needed - training provided
• Exp as clinic assistant will be an advantage

Working hours: 5.5 days office hours

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Summary

• Freight Forwarding Industry
• Basic $2000 - $3800 + AWS + VB
• Monday - Friday (Alternate Saturday), 9am - 6pm / (9am - 1pm)
• Changi

Job Description

• Assist customers with daily cargo bookings and capacity confirmations.
• Advise customers on airline product requirements and cargo booking procedures.
• Manage cargo booking administration and ensure accurate data entry.
• Coordinate with customers, warehouses, carriers, and customs on shipment needs.
• Track shipment status and update customers promptly.
• Maintain strong customer relationships and handle inquiries efficiently.
• Collaborate with the Billing Team to ensure accurate invoicing.
• Perform other assigned duties as needed.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ngow Hui Jun| EA Personnel No.: R24119746

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm

Redhill

$2,500 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Our client is an established company specialising in Biomedical and Manufacturing. They are expanding and growing at a fast pace and now looking to hire a Customer Service and Logistics Executive to support the growth. They are located in the West – easily accessible.

Duties of Customer Service and Logistics Executive:

• Track and report daily order flows for Channel Partners, Inter-companies, and end users.
• Consolidate and create outbound deliveries and transportation units in SAP (ECC and EWM).
• Handle order entries, batch allocations, and generate export documentation.
• Coordinate and schedule customer shipments, including special deliveries.
• Ensure timely follow-up on PODs and initiate action for missing documents.
• Report on KPIs related to shipments and address problem orders with CS.
• Manage purchase requisitions, monthly accruals, and supply chain exceptions.
• Analyze end-to-end performance and support reverse logistics for RMAs.
• Serve as a contact point for order status inquiries.
• Ensure accurate export/import documentation and track goods shipments.

Requirements

• Min Degree in relevant studies with 2 - 3 years experience in similar industry
• Proficient in SAP system and Microsoft Excel
• Basic knowledge in Temp logger process

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Our Client, various healthcare MNCs and Public healthcare organizations are currently on a lookout for a patient service assistant at various locations.

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Key responsibilities:

• ​To greet and assist all arriving/departing patient/guests promptly.
• To provide patient orientation and act as a liaison officer for service requests and transportation needs.
• To identify and address patient/guests' immediate needs; ensuring positive experience.
• To liaise with other departments to ensure excellent service delivery to patient/guests.
• To gather improvement pointers from patients/guests to achieve excellent customer satisfaction.
• To remain vigilant and report any irregular activities to Security.

Job Description

· Min N/O/A levels/ Diploma

· No Experience needed/ Full training and guidance will be provided during work

· Must be able to commit to a minimum of 3 months

· Able to start work immediately as positions are urgent

If you are interested in any of the positions, do kindly drop your most updated resume to healthcare13@recruitexpress.com.sg (Attn: PSA - Leon)

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Handle customer service hotline
• Answer enquiries and provide information
• Able to handle complaints and troubleshoot problems
• Escalate cases that do not fall within FAQs to the relevant and correct parties
• Follow-up on outstanding cases and perform call-backs to customers if necessary
• Update call logs and reports
• Other adhoc duties assigned by supervisor

Requirements:

• $2000-$2300 + $100 weekend allowance
• Kallang
• 5 or 5.5 days work week
• 6 months (convertible to perm)

To apply:
PM: 8276*9518 or Tele @jaslynnk
Email: [email protected]

Jaslynn Koh Li Wei R1546523
Recruit Express Services Pte Ltd 13C6614

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Customer Service Officer (Contract role, yearly renew)

• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Sales Admin/ Customer Service Executive

• Assists in handle and resolve all customer queries effectively and promptly.

• Escalating service support issue when required.

• Preparation of supporting documents.

• Any other adhoc duties assigned.

REQUIREMENTS

• Min GCE "N" Level or higher with 2 to 3 years of customer service experience

• Proficient in MS office applications, especially Excel formula & pivot table.

• Good Customer service, comfortable handling customers’ calls and emails.

• Good project management skills with strong communication skills.

Salary: $2,800 - $3,500

Location: Walking distance from MRT

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

Roles & Responsibilities

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.