Responsibilities

• Answer and direct phone calls
• Organize and schedule Technician appointments
• Write and distribute emails, correspondence memos, letters, faxes, and forms
• Develop and maintain a filing system
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Printing, scanning and filing documents (e.g. tax invoices, invoices issued etc.)

Requirements:

• Min ‘N’/ ‘O’ level /ITE (Fresh graduates are welcome to apply)
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Strong organizational skills with the ability to multi-task
• Willing to work 5.5 days

Interested applicants, please send in your resume to: [email protected]

EA Personnel R1109773

Agency no. 07C3676

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• Key Industry Player in the Region (MNC)
• Very Good Career Growth and Stability
• 8:30am-5:30pm (M-F)

Our client, a Global MNC, has an opportunity for a Winner to join the Team as a Service Coordinator

Key Responsibilities:

• Attend to customers’ enquires / complaints through phone /email/ fax and ensure that necessary actions are taken and followed through.
• Prepare and generate quotation / charges for customers, Job Order Processing (JOP).
• Liaise with sub-contractors, customers and other related authorities/ parties to ensure service are completed within timeline and to customer’s satisfaction.
• Sort out service reports upon completion and ensure they are well documented and uploaded to SMS system.
• Prepare service request form/SMS order for vendors / sub-contractors.
• Prepare shipping form for delivery of items deliver customers.
• Reservations and bookings of air tickets
• Prepare and draw materials / parts for subcontractor or Technician / Engineer.
• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
• Ensure orderly records are in order of all the work schedules and proper filing systems and documentations (for example: repair receipts, service reports, quotations, service request, etc.).
• Ensure all work schedule records, filing systems and documentations (For example: repair receipts, service reports, quotations, service request, etc.) are kept in order.
• Coordinate and maintain schedules for projects and service works for all the service personnel.

Key Requirements:

• GCE ‘N’/ ‘O’/ ‘A’ Level with 3-4 years of related working experiences. OR
• Diploma holder probably in Business Administration with 1-2 years of related working experiences.

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Shubhi Dugar (EA Personnel Reg. No.: R21100680) (EOG) by clicking the ‘Apply link’

or call your friendly Consultant, Shubhi Dugar, at 6590 9968 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Description

• Monday to Fri 9am to 6pm , Saturday (half day)
• Customer Fronting
• Enjoys customer service
• Attend to potential parents for cord blood storage plans

Requirement

• Min Diploma in any field of studies

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

JOB RESPONSIBILITES

• Assists Service Leaders in organising table seating
• Serve water and refill glasses as and when needed
• Setup, breakdown the restaurant.
• Setup, clear and help maintain tables
• Complete opening and closing sidework.
• Possess extensive and correct knowledge of menu and non-menu items, their ingredients.
• Maintain side stations stocked and clean
• Assist in cleaning up spills and table cleanliness
• Ensured the timely delivery of food / beverage orders
• Handle basic customers’ queries

The Customer Success Manager is responsible for managing day to day operational support. Gathering customers feedback and comments from the clients. Identifies the client’s needs and work closely with various team and delivering the services.

Customer focused – Manage customer expectations and Build strong partnership:

• Act as a focal point for all support related queries and issues.
• Be passionate about customer satisfaction and experience and continuous service delivery improvements with CoE team.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Notify/escalate critical issues or variations to senior managers

Staff Management:

• Working closely with a team size of 50-60 EUCD Engineers, ensure that all members understand the team’s objectives and work together to achieve it.
• Responsible for resource forecasting and planning to ensure service delivery is not impacted
• Review and raise resource requirement to Operation Lead.
• Integral part of performance review. To promote communication and provide useful feedback about job performance.
• Ensure that all processes and procedures are followed

Teamwork and Collaboration

• Collaborate, problem solving, and/or strategize upcoming client meetings with various team members
• Collaborate with internal stakeholders to establish relationship across all departments
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Planning/Tracking operational activities and service upselling

• Ensure contractual meetings are done in time and open actions are follow-up and closed in time
• Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager
• Work with Senior managers and sales team to maintain and increase revenue by upselling the services.

Requirements

• 2-3 years as a Service Delivery/Customer Success Executive or Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Certification in IT Service Management and/or ITIL (v4 or above)

For Interested parties, click the "Apply Now" and send in your resume to <https://go.persolkelly.com/job/apply/4666>.

We regret that only shortlisted applicants would be notified.

Seah Irvin | REG No : R23112821

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Demonstrate proficiency in managing call center hotlines and ensuring timely follow-up actions.
• Coordinate effectively for funeral arrangements.
• Exhibit versatility in conducting client meetings, whether within the office, on-site visits, or through virtual communication platforms.
• Facilitate the transfer of the deceased to funeral homes.
• Collaborate closely with operations staff and the Finance Team.
• Undertake any additional ad-hoc duties as assigned.

Interested candidate who wish to apply for this position, please send in your resume to [email protected].

Wecruit Pte Ltd

EA License No. 20C0270

Join Our Dynamic Team as a Retail Associate!

Are you ready to embark on an exciting retail journey? We're looking for enthusiastic individuals to join our team as Retail Associates. If you're passionate about sales, customer satisfaction, and creating a positive shopping experience, we want you on board!

Sales/Retail Background Advantageous

Responsibilities:

- Customer-Centric Approach:

- Attend to customer inquiries with a friendly and helpful demeanor.

- Sales Drive:

- Actively contribute to driving sales opportunities, working towards achieving the store's monthly targets.

- Service Excellence:

- Ensure high levels of customer satisfaction by delivering exceptional service and operational excellence.

- Visual Merchandising:

- Manage and maintain well-displayed and replenished shop floor stocks for an appealing shopping environment.

- Operational Duties:

- Perform stock-takes, quality checks, and monitor product expiry dates.

- Operate cash registers and handle payments via various platforms.

- Store Presentation:

- Contribute to the store's cleanliness and tidiness through general housekeeping duties.

- Flexibility:

- Be ready to take on any ad-hoc duties as assigned by the supervisor.

Requirements:

- Training Provided:

- No prior experience required; we provide comprehensive training.

- Positive Attributes:

- Friendly and sociable personality.

- Possess a can-do attitude, self-motivated, and thrive as a team player.

- Flexibility:

- Willingness to work on weekends and public holidays.

Basic Salary with Sales Comission given

*Join us in creating a vibrant and positive retail experience! Apply now to be a part of our energetic team!*

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

• IT Service Delivery Exp
• Project / Vendor Management Exp
• Stakeholder Management Exp

Job Scope:

• Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
• Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
• Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
• Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
• Manage of IT operational risk and issues, system performance and availability
• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
• Assist in managing operating expenses of IT resource and service-related expenses
• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
• Maintain the operation certification standards and involve all IT audits and assessments
• Assist in Business Continuity and IT Disaster Recovery activities and planning
• Involve project management (including new initiatives) to ensure all timeline is meet
• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Diploma in IT or equivalent
• Possess ITIL certification is advantageous
• Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations
• Experienced in IT Infrastructure domain and strong understanding of system operations standards
• Possess Stakeholder Management experience
• Resourceful, excellent analytical & problem-solving skills
• Good communication, interpersonal and presentation skills

Other Information:

• Location: CBD
• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the admissions and discharges procedures of patients' visits, appointment scheduling and administration of patients' records.

Job Scope:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Info can be shared: -

• Basic Up $3000 + AWS + VB
• Freight Forwarding Services
• CIAS Cargo Changi (East Area)
• 5 Days, 9:00am - 6:00pm

Your Responsibilities: -

• Cargo booking, planning and closing to achieve maximization of cargo space & loading
• Planning and attending to customer complaints, claims and tracing
• Prepare Cargo Sales Report (CSR), airline daily reports, data entry, quotations and telesales
• Liaise with several parties to ensure cargo submitted according to IATA regulations

You will need: -

• Minimum 1 year of customer service experience in Supply Chain / Logistics industry

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Responsibilities

• Be the main contact for regional Field Service and Repair jobs coordination with subsidies and customers (managing work schedule, job assignment and customers coordination)
• Support manpower and workshop capacity allocation, reservation, assignment, and coordination in system.
• Regularly review and keep allocation up to date.
• Track key performance metrics, ensure timely submission of reports and related documentation after job completion.
• Review expense and timesheet of service engineer according to company policy.
• Support service engineer oversea travelling such as flight booking, accommodation reservation etc.
• Prepare reports and maintain accurate records, documentation, and project files according to ISO standards.
• Coordinate with logistic team and customer to ensure required parts are available during project execution.
• Carry out other adhoc duties as assigned

BACKEND ADMIN or FRONT END, let me know your preference !

We are hiring Contract Pharmacy Patient Service Associate to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities:

• Perform registration, billing and payment collection, and assist in prescription processing to ensure seamless operation of Pharmacy and ensure wait time targets are met
• Perform a variety of patient service activities and services to ensure that the patients and members of public are attended to promptly and courteously
• Assist in training of staff on registration, payment collection and billing procedures
• Maintain timely and accurate records of patients information
• To assist Pharmacist in the maintenance of pharmacy work area and patient records
• Support medication delivery operations by sorting and accounting for delivery parcels
• Perform any other duties as assigned by the supervisor / Head of department

Job requirements:

• Min N/O/A/Nitec/ Diploma Level

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Vicky Chen

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job description:

• Make and serve specialty coffee, tea and chocolate beverages (basic latte art required)
• Prepare food and plate desserts
• Process payments using cash registers and payment terminals
• Interact with customers, resolve issues and meet customer needs at the restaurant
• Keep work areas, such as food preparation areas, and customer areas clean, sanitized and organized

Job requirement:

• Possess the mandatory Basic Food Hygiene Certificate for food handling
• Service oriented
• Preferably with at least 9 months of experience in F&B establishments

Interested candidates can email their resumes to [email protected].

• In charge of bin in process
• In charge of export process
• In charge of closing of work orders and invoicing to customer
• Maintain SOP/Work Instruction for customer service process
• Track and trace inventory movement
• Data processing and reporting related to operation decision
• Monitor Export process and make arrangement for warehouse export overtime for shipment when needed
• Answer any customer query
• Coordinate with inter department for KPI
• Coordinate with Transport department for containers trucking for export activites.

Job Description & Requirements

• Able to read technical drawings and make reports in the field
• Comfortable with Marine working environment on ships
• Willing to work overtime
• Repair, install and inspect the following equipment:

1. GMDSS Radio Systems
2. Gyrocompass
3. Autopilot System
4. ECDIS
5. Speed log
6. Echosounder
7. Voyage Data Recorder

• More than 5 years experience in Marine Radio & Navigation Equipment work
• Able to handle computer network systems
• Ex-Navy Radio or Electronics Technician are welcome
• Diploma in Electronics and/ or Radio & Telecommunication

Service Manager | Electrical, Hydraulic and Pneumatic schematic | Construction Machinery | Tuas

Location: Tuas (Company pick up available - West & North)
Salary: $5,000 - $6,000 + OT + AWS + Performance bonus
Working days: Monday - Friday
Working hours: 8:15am – 5:15pm

Manufacturers of hydraulic mobile cranes, and it has a wide product range.

Job Description:

• To guide and lead day-to-day operations of the service team.
• Product delivery training to distributors and customers.
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.

Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess valid Class 3 Driving License is an advantage.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Description

Job Description & Requirements

• Assist the operations of the Pass Office to prepare and administer the application/replacement of all Client's Identification Card
• Handle administrative duties such as but not limited to report generation, email response, appointments etc.
• Respond to email within 1 working day
• Manually override the system if faulty
• Any other duties as directed by the Client
• Salary will be commensurate with experience
• Working arrangement Monday to Friday (8.00 am to 6 pm)
• Working Location- Yio Chu Kang MRT (Serangoon North)
• Those who prefer to cover extra locations such as Yio Chu Kang, Orchard and Tanjung Pagar will have an added advantage. Extra allowances are paid for it.
• Mandarin Speaking will be an added advantage
• Immediately available

As a Service Engineer, you have to :

• Attend to ad-hoc service call at cusotmers' premises and responding to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Liaise with the customers and sub-contractors in regards to all aspect on add-on project activities.
• Monitor the progress of the work done closely to ensure that the shcedule and quality of work are met.
• Also to ensure that all materials and equipment are delivered on time.
• Able to render technical support to the other departments.

You should:

• Posses at least a Higher Nitec or Higher qualification in Electronic or Electrical.
• Have 1-2 years experience in service and maintenance of intrusion alarm, card access and CCTV systems.
• Be certified for Building construction safety supervisor or MEWP which will be an added advantage.
• Posses a valid class 3 driving license.
• Be ready for rotating stand-by duty.

Working Location: Novena / Little India

Job Summary:

To be responsible for the overall patient meal service and maintain good relationship with the patient

Key Responsibilities:

· To be responsible for the meal service for the patients including meal order taking, meal service and tray clearance

· To liaise with various departments such as dietetics and kitchen to ensure accurate patient meal service

· To follow the procedures related to control room pertaining to meal service

· To provide excellent customer service to the patients in the wards.

· To ensure a good relation with the patients and make sure their concerns are taken care of.

· To attend to all patients complaints and feedbacks within a short period of time.

· To carry out all other administrative and operational related duties assignment assigned by superior and the Management

Key Requirements:

• At least 1 year of relevant working experience preferably in customer service/service industry.
• Able to work independently and enjoy working closely with all levels of staff to achieve positive outcomes.
• Service oriented and customer focused.
• Sharp, analytical and self-motivated.
• Good communication and interpersonal skills.
• Able to work independently as well as in a team with minimal supervision.