Residence Officer

We are looking for suitably qualified individuals to work in luxurious, high-end developments.

You will possess a warm and friendly disposition and have a passion in serving high net-worth residents.

The ideal candidate will be a smart and trustworthy individual who is able to serve residents efficiently and professionally.

The goal is to contribute to an overall pleasant residential experience.

Provide a high level of service to residents at all times

Attend to residents’ requests/enquiries/feedback

Requirements:

· SHATEC /DIPLOMA / NITEC / GCE level qualifications

· Experience in service industry like airlines, hotels, high-end retails will be an advantage

· Able to communicate effectively with confidence

· Familiar with Microsoft Office applications.

Join us to develop your passion and enjoy a fulfilling career full of varied experiences.

Interested candidates please apply send us a comprehensive resume, including current and expected salary. Thank you for your interest, however, only shortlisted candidates will be contacted.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description:

• Customer service and answering of phone calls

• Picking and packing of cakes

• Cashiering (able to handle different forms of payment modes)

• Replenishment and cleanliness of the store

• Any ad hoc duties as per assigned

Requirements:

• Preferably with some F&B experience

• Cheerful and able to work in a fast pace environment

• 6 days week at 54hrs/week. From 45th hour, will be 1.5x OT salary

• 9hrs/shift (exclude break)

• Must be able to work up to 11pm (closing shift)

Benefits:

• Increment (Minimum $100, after 1 year, depending on performance & attitude)

• Training provided

• Uniform provided

• Work location: Millenia Walk and Tampines West CC

• Good career advancement to Store Supervisor if performance is good

Interested candidates please apply to email: [email protected]

Xin Wei

CEI Reg: R23118455

Link2 Manpower Pte Ltd

MOM Reg No. 22C1131

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description & Requirements

• Assist in the daily operation of clinic
• Attend to walk-in patients and phone calls
• Appointment booking for patients
• Handle patient's registration and data entry
• Collection of payment from patients
• General administrative duties in the clinic, as assigned by the clinic manager

Requirements:

• Minimum GCE O Levels or above
• No experience needed willing to learn on job
• Able to start immediate

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong Xinyi

CEI Registration No.: R2095121

Email: [email protected]

Tel: 9666 7710

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

Our client is from Manufacturing Industry. They are looking for a Service Engineer to assist their Engineer team for the next phrase of their business. They are located in West– easily accessible. The Service Engineer is responsible for:

Duties

• Delivering pre- and post-sales support to customers in alignment with departmental objectives.
• Coordinating the tasks of service engineers and technicians, ensuring efficient handling of service calls and issue resolution.
• Methodically troubleshooting and promptly repairing equipment.
• Providing recommendations to customers on appropriate usage, maintenance, and corrective actions.
• Planning and executing preventive maintenance for contracted customers.
• Assisting with Projects and A&A works as directed by management.
• Ensuring the accurate organization of service, warranty records, and installation data.
• Training and guiding assistant service engineers and technicians on technical matters.
• Serving as the main point of contact for management updates on issue resolution and team coordination activities.

Requirements

• Minimum of Diploma in Mechanical/Electrical Engineering or its equivalent
• At least 2 years of relevant working experience in related industry
• Project Management, Product Knowledge Skills & exposed to AutoCad or relevant drawing applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Public Healthcare

AWS + PB

Staggered Shift Hours, Alternate Saturday/Sunday

Responsibilities:

• Handle telephone and email enquiries from hospital staff
• Maintains the cleanliness of the pharmacy work areas, and prepare work areas for daily operations
• Supports the hospital by participating actively in the various activities organized by the hospital. Activities include QC, community projects, staff welfare and recreational activities and etc.
• Assist in processing of medication orders for inpatient and outpatient dispensing and supplies
• Other duties as directed by the supervisors

Requirements:

• Minimum GCE 'N' or 'O' levels
• Possess the ability to speak two or more languages, to liaise with different patient groups
• Computer literate
• Experience in frontline customer service
• Willing to work 3 rotating shifts, including weekends and public holidays

Interested candidates please kindly send your updated CV to [email protected] or whatsapp 8922 3320

Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

Call Centre Executive

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Customer Service Officer
Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Ang Mo Kio, Parkway Parade and Punggol Plaza (Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote TWC programmes to potential and existing customers.
• Build relationships with our customers.
• Handle phone and email queries effectively and promptly.
• Perform and manage sales transaction effectively and promptly.
• Arrange replacement lessons for students, and appointments for parents, Centre
  Management or teachers.
• Responsible for center's inventory and simple logistics.
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job
  roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Customer Relation Officer - Retail / Chiropractic [3770]

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,100 – $2,600
Location: Multiple locations, to be discussed during interview

Job Description:

• Handle and manage enquiries from walk-ins, phone calls.
• Manage patient's appointments and treatment schedules.
• Address and manage patient's needs, care and concerns efficiently and effectively in clinic.
• Proactively build rapport and establish good relationships with customers to ensure customer retention and satisfaction.
• Interactive engagements with customers during events, corporate talks, roadshows and clinics.
• Deliver product knowledge to potential patients through effective communication to increase consumer understanding.
• Promote products, services, and packages to maximize sales opportunities where necessary.
• Capture photos and testimonials for social media posting for the clinic.
• Manage and maintain the clinic tidiness and cleanliness.
• Other ad-hoc duties as assigned.

Job Requirement:

• 1 to 2 years of experience in customer service or customer relations.
• Able to commit to retail working hours including weekends & Public Holidays.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Ward Service Associate (5 Days, Fixed hours, $1700-2000)

• Fixed hours
• Monthly $1700-2000

Responsibilities

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad-hoc duties as assigned by Manager

Requirements

• N level and above.
• Experience in Food & Beverages will be an advantage. Candidates who do not have the relevant experience but have a passion for the healthcare industry are welcome to apply
• Team player with good communication and interpersonal skills
• Proficient using MS Offices applications

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: NICH) or contact our office at +65 6709 3317 for a confidential discussion.

Job Code: NICH

EA Reg No: R23112658 (Nicholas Heng Zhe Xuan)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

- With AWS + Variable Bonus

- Shuttle service to and from Tuas Naval Base at Joo Koon MRT (AM and PM)

- Shuttle service to and from Changi Naval Base at Simei and Tanah Merah MRT (AM and PM)

- Normal Office Hours: Monday to Friday (8am to 5.30pm)

Responsibilities:

• To perform troubleshooting, installation/removal, modifications, maintenance and repair on designated equipment either on shore or on-board vessels
• Indent or sourcing for spares and consumables
• Responding to RFQs
• Providing service reports
• Performing administrative closure of jobs
• Perform other related duties as assigned

Period:

• 1 Year Contract (Renewable)

Location:

• Changi / Tuas
• Shuttle Service to and from Tuas Naval Base at Joo Koon MRT (AM and PM)
• Shuttle Service to and from Changi Naval Base at Simei and Tanah Merah MRT (AM and PM)

Working Hours:

• Monday to Friday (8am to 5.30pm)

Salary:

• Basic Salary (Depending on experience and qualification)
• Plus AWS
• VB (Subjected to individual and company performance)

Requirements:

• ITE or diploma in Electronics Engineering or equivalent
• At least 2 years of experience in navigation & radar equipment troubleshooting and servicing
• A good team player who is hands-on and meticulous
• Able to read and interpret schematics and tech drawings will be an advantage
• Able to perform field work on-board vessels and ship yard
• Able to carry out testing, repair and inspection of the below list of equipment will have an added advantage:ECDIS System
  Radar system
  Speed log equipment
  Echo sounder equipment
  Transmitting magnetic compass system

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Description:

· Handle patient enquiries, registration of patients, making of appointment

· Cashier duties which includes reconciliation of daily cash collection, preparing bank-in lists and depositing of cheques and cash

· Dispensing medication as per prescription including simple stock take on a regular basis

· Assist physicians such as preparation of room and apparatus, general housekeeping for the clinic

Job Requirements

· Able to communicate effectively

· Min N/O/ ITE/ A Levels / Diploma

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Job Responsibilities:

· Attending to walk in customers, addressing their queries and managing of customer flow

· Handling of inbound calls

· Handing of welcome package and explaining of current project/offer to them

· Daily record and status update into system

· Arranging payment

· Ensure customer satisfaction and escalate when needed

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Diploma in a related discipline

· 1 year of customer service experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

• Basic service duty
• Quality control for coffee and other beverage
• Basic housekeep duties
• Attend to customer's order and queries

Our client, from the Oil & Gas industry has an immediate need for a Customer Service Representative located in Singapore, Jurong Island. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What You will do:

· Responsible for direct customer service activities like processing customer order and billing in timely manner, customer order documentation preparation and open order management.

· Giving support and coordinating on resolving the problems of internal/ external clients.

· Interacts with other collaborators and suppliers in solving customers' problems.

· Requires some decision making skills in resolving customer problems, communicating issues, and maintaining customer data in the order entry and order processing systems.

Minimum Requirements

· Diploma in any discipline with 3 to 5 years of relevant experience or Degree with 1 to 2 years of relevant experience

· Logistics knowledge and understanding import/export preferred

· Knowledge of handling chemical documentations and deliveries preferred

· Strong Interpersonal communication skills. (Especially Good command of English).

· Good problem-solving skills, organized, meticulous and customer focused

· Bilingual proficiency.

· Advanced knowledge of chemical products and services is required.

· Team player and able to multi tasks and with good time management

· Computer literacy (Ms. Office). SAP Knowledge a definite advantage.

• Provide customer service and issuing of orders at collection counter
• Perform product exchange
• Perform monthly stock count
• Perform any ad-hoc duties as assigned

Requirements:

• Minimum Nitec in any courses or above
• Able to start immediate or within short notice

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong Xinyi

CEI Registration No.: R2095121

Email: [email protected]

Tel: 9666 7710

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

Our client is a Global MNC in the aerospace industry, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting an Customer Account Executive to support their Customer Account Team. They are located in the East

Responsibilities:

• Assist Customer Support Manager and Business Development Directors with account-related problems.
• Skilled in providing aftersales support: creating sales quotes, following up until deals close, and generating routine reports like Customer Status and Monthly Sales Reports.
• Handle customer queries or complaints professionally, finding timely solutions and involving all parties for resolution.
• Communicate regularly with external customers, fostering positive relationships.
• Collaborate with internal teams for account issues, attend meetings for job initiation and completion, and assist with ad-hoc reports.
• Manage shipping, invoicing, and logistic coordination.

Requirements:

• Min 1 year relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No.: 19C9682
EA Personnel No.: R21101676
EA Personnel Name: Ng Zhi Qing Alethea

Job Description

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Job Requirements

• Comfortable with handling customers face to face
• Comfortable to stand and walk for long hours on the job
• Able to start work immediately or within a short period
• Able to work on weekends and public holidays

Interested candidates can write in to Ann at "[email protected]"

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

As a Client Service Technology Operations Analyst in Payment Solution Center, you will be part of the passionate and high performing team that supports a diverse product portfolio at the forefront of emerging payments solutions.

The Payments Solution Center provides 24/7 support to clients that leverage digital, end-to-end solutions that help them manage their business and working capital. In this role, you will support the Bank’s internal & external clients utilizing various API based services for payment initiation and reporting, make sure the clients’ inquiries are addressed on day-to-day basis as per business expectations based on the complexity of the issues across multiple products and line of business.

Job Responsibilities

• Work with minimal direction/independently, keeping management informed of progress and escalating issues.

• Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries.

• Proactive outreach to clients and internal partners to address processing errors or in support of platform changes.

• Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy.

• Deliver exceptional client experience, while maintaining all the business requirements including controls, advocating on behalf of client to ensure client needs are met when working with business partners.

• Support the development and maintenance of policies, procedures, and training materials.

• Ensure client satisfaction and confidence in JP Morgan’s service offering, based on Client Satisfaction (CSAT), is at or above departmental standards.

• Occasionally work on weekend occasionally to provide service our clients in different location.

Required Qualifications, Capabilities, and Skills

• Advanced/Specialist/Management/Graduate Diploma or equivalent is required; Fresh graduates can be considered.

• Flexibility to work in a hybrid work environment, across various shifts, and holidays where supported markets are open.

• Intermediate MS Office and standard PC skills with the ability to learn and support digital platforms and products and ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work.

• Able to build and maintain good working relationships with business partners. Mobilizing resources across teams when needed to address client concerns.

• Able to effectively manage operational risk through adherence to established procedures and controls.

• Effective communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance.

• Professional Mandarin Language skills are required to provide service to our Chinese clients.

Preferred Qualifications, Capabilities, and Skills

• Prior Client Service experienced would be an added advantage.

• Able to maintain awareness of multiple work streams simultaneously and translate complex technical information into simple terms.

• Effective analytical approach and complex critical thinking skills.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=05cfccdbceb797455830efae0c81484d

- 2 years contract (possibility of renewal / conversion)

- Up to $6,000 + Performance Bonus

- Jurong East (Shuttle Service Provided)

- Office Hours: Monday - Friday: 8.30am to 6pm

Responsibilities

• Design and development of company software products in video content analysis
• Work in a team to collect end user requirements and scope up an overall software design
• Be responsible for software sub-module design, implementation and testing
• Work with team members for software integration and testing to meet delivery deadline.
• Provide software training to software end users
• Expected to work on assigned project independently and also able to work well within a team setting to meeting overall project objectives
• Supporting Pre-Sales activities. Providing video intelligence system solution to customers
• Interface with end-customers to understand system needs
• Translate user requirements into software design
• Write unit and UI tests to identify malfunctions
• Document write-up, including design manual, operation manual, test cases and software manual
• Stay updated with new technology trends

Period:

• 2 years contract, possibility of renewal/conversion

Location:

• Jurong East (Shuttle Service Provided)

Working Hours:

• Monday - Friday: 8.30am to 6pm

Salary:

• Up to $6,000 + Performance Bonus

Requirements:

• Degree/Diploma in Computer Engineering, Computer science or related discipline
• Familiar with Unix and Windows Server Operating system and shell scripting
• Experience with database design
• Experience in web programming (PHP, HTML)
• Experience in Android/ iOS application development (Android studio)
• Proficient in C#, Java, XML, Json
• Experience with open source tools like OpenCV and VLC Player
• Experience with configuration management
• Immense interest in software design and development
• Work well as a team member or individual contributor
• Keen learner
• Experience in system interface or software maintenance will be an added advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Roles & Responsibilities:

• Greet Customers and direct them to a table.
• Plan table arrangement; set-up and clear tables where required
• Ensure prompt and courteous service to Customers at all times
• Prepare mis-en-place at side station before operations
• Maintain the cleanliness of the dining area on a regular basis
• Follow food and beverage safety and hygiene policies and procedures.
• Maintain workplace safety and health policies and procedures.
• Undertake any other duties and responsibilities as may be assigned by your superiors from time to time.

Requirements:

• Highly motivated and willing to learn
• Customer centric and good team player
• Possess strong interpersonal and communication skills
• On-the-job training provided
• 5.5 days’ work week
• Able to work on weekends and PH

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Quality Products And Superior Customer Service

• Provide quality and fresh products as per Standard Operating Procedures. (SOP)
• Prepare products according to Standard Operating Procedures. (SOP)
• Present menu, promote café’s specials, take & serve orders
• Attend and respond to guests needs promptly, pleasantly & professionally. Check regularly for additional orders or requests.
• Prepare various drinks/beverages according to Company SOP without supervision
• Up-sell seasonal offers or encourage guests to place additional orders.
• Resolve customer’s complaints and conduct service recovery. Submit incident report.
• Authorised to do service recovery by giving discounts or complimentary cakes or drinks when necessary.

Clean & Comfortable Environment

• Promptly remove cutleries and dishes when guests have finished the course.
• Clear & wipe table, adjust chairs, re-set table. To perform general housekeeping and cleaning duties to ensure cleanliness at all time.

Daily Operational tasks

• Conduct appropriate briefing to team on current promotions and target of the day.
• Ensure all preparation and service sequence in accordance to SOP.
• Handle daily incoming stock and perform checks to ensure no discrepancy.
• Check daily stocks level and ordering.
• Responsible for inter-store stocks transfer.
• Handle and update stock inventory on a daily basis.
• Responsible for month end stock count.
• Handle repair and maintenance report and coordinate with relevant support centre team member on any maintenance issues.
• Ensure product display are up to expectations and standards.
• Handling general paperwork which include petty cash claim, part-time payroll, overtime claims and sales reports.
• Authorised to issue warning letters to team members for diciplinary issues.
• Propose promotion for staffs’ career progression.
• Overall responsible in achieving the monthly sales target set for the store
• Set Par-level for store.
• Conduct interview for walk in candidates (Part-timers to Shift Manager.)
• Plan weekly roster based on labour matrix.
• Provide suggestions for LSM and to increase store revenue.

Supervision & Training of staff

• Manage staff and provide them with relevant information and feedback.
• Train new team members (CSA, Supervisor, Shift Manager & Assistant Store Manager) according to Standard Operating Procedures (SOP).
• Assign daily duties to team members.
• Authorised to arrange relief staff to other stores should the need arise.
• Conduct annual appraisal for store team members.

P&L Accountabiltiy

· Responsible in meeting the daily sales target through upselling.

• Play a part in minimizing expenses such as utilities, printing & usage of stationery, repair and maintenance.
• Responsible in reducing food and drinks wastage by repeating orders and through proper handling.
• Responsible for direct costs. To ensure that they placed the orders correctly and according to par level.
• Responsible for salaries and related expenses by planning team members’ roster effectively to reduce labour costs.
• Monitor team member’s transport expenses.
• Manage and control petty cash expenses.

Any other duties and responsibilities as assigned by Management.

Job Description & Requirements

• Deliver and set-up furniture inside client homes, as required or requested
• Respond to inquiries and requests from clients in a professional manner
• Collect furniture from residential or commercial locations
• Protect all donated furniture from damage through established best practices
• Singapore class 4 driving license
• Assist on loading / unloading of goods
• Domestic moving, furniture delivery