Customer Management:

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

SERVICE ENGINEER

Main Duties

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

· Field service support for Esco products

· Handle all breakdown calls in the earliest response time

· Ensure high level of customer satisfaction and effectively manage customer expectations

· Prepare field service reports and related documentation.

· Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

· Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

· Perform troubleshooting, commissioning, certification of units promoted

· Provides effective teamwork, building a strong relationship with customer contacts

· Carry out hands-on training for field service organizations internationally when needed

The Ideal Candidate Would Possess:

· Diploma or Degree in Engineering

· With at least one (1) year working experience in equipment repair and troubleshooting

· Good command of spoken and written English

· Good analytical and problem-solving skills

· Willing to travel locally and abroad

Job Role

• Handles day to day order takings and in-house system data entry
• Builds relationships with existing customers by understanding their needs and assisting with their queries.
• Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders.
• Liaises and updates customers of the status of deliveries.
• Follow up with billing matters and generate Statements of Accounts to assist with the collection of payments.
• Processes sales order and verifies purchase orders.
• Generate delivery reports and assist on general administration matters.
• Coordinate import and export shipping activities in liaison with customer, supplier and shipping agent.
• Assist the reception to answer incoming calls.

Job Skills and Requirements

• Diploma/ “O” Level holder with 1 – 2 years of related working experience.
• Good communication, written and interpersonal skills.
• To be able to converse in English, Mandarin and/ or Dialect (to liaise with Chinese and/ or Dialect speaking customers)
• Customer service oriented.
• Proficient in MS Office.

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

• Act as the main contact point for Customers, Distributors and Area Sales Manager.
• Ensure accuracy and timely processing of all sales quotation, all customer enquiries & oders.
• Support issuing purchase order and coordinate with overseas factories for order fulfillment.
• Communicate changes of orders of delivery times and provide order updates to customers when necessary.
• Debit or credit notes issuance and follow up.
• Support Area Sales Manager in their interaction with customers.
• Candidate must possess at least Profesional Certificate / NITEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 3 Years of working experience in the related field is required for this position.
• Required Skill(s): SAP
• Preferably Executive specialized in Sales/Logistics/Supply Chain Coordination or equivalent.

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

Job Responsibilities

• Answer customer enquiries and resolve customer issues in an efficient and timely manner.
• Providing information about products and services,
• Taking orders & processing payments
• Addressing complaints
• Troubleshooting technical issues
• Handling warranty claims
• Administrative tasks such as documentation

Requirements

• Excellent communication skills
• Effective listening skills
• Knowledge in the automotive industry would be beneficial

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Responsibilities

· Responsible for providing preventive maintenance service for BMS (Building Management System)

· Carry out troubling shooting, analyzing and rectification of the system on time

· Support client with system operation and recommendation for improvement

· Data analyzing and determination of the system operation status

· Response client’s request and attend the issue in short notice

· Supervise subcontractor to carry out the work safely

· Provide the assistance to colleague and mentoring actively

· Ensure all works carried out in accordance with the specified quality and EHS standards

· Prepare and submit quotations, including material, labor, and scope of works

· Perform replacement/repair, fit out works/A&A for existing BMS site

· Perform weekly standby on rotation schedule

· Perform calibration and verification of BMS sensors annually

· Provide sales support BMS service and site survey

Requirements

· Diploma/ Degree from a recognized technical institute

· Hands on experience in BMS Control System

· Hands on experience in programming languages and logic gates

· Familiar with digital fundamental

· Knowledge on basic networking

· Strong customer management & problem solving skills

· Excellent communication & presentation skills

· Skilled in the use of MS office

· Knowledge on ACMV system

This position reports to the Head, Customer Service and will be responsible for creating and sending of invoices to customers, and maintaining the sales database.

Job Responsibility:

• Coordinate, and process confirmed orders.
• Debt collection
• Preparing invoices, Credit Notes, Debit Notes, Statements of Account for customers when needed.
• Raise PR and coordinate with some local supplier.
• Check pending orders, track incoming shipments with purchasing, coordinate with the warehouse, logistics, and workshop teams, and ensure timely delivery to customers.
• Follow up on goods temporarily withdrawn for various reasons.
• Occasionally source freight forwarders for competitive rates and arrange export shipments, and handling imports as well.
• Assist with administrative tasks

Qualifications:

• Diploma or its equivalent
• At least 3 years relevant experience in Sales Coordination will be an advantage
• Proficient PC literacy
• Good interpersonal and communication skills

Job Requirements

1. ITE Higher NITEC or GCE "O" Level education. Diploma Holders are welcome

2. Experience in Customer Service or Sales Admin support will be an advantage

3. Customer Service Oriented

4. On-The-Job Training provided

Job Duties and Responsibilities

1. As part of the Sales Admin Support Team, you will process customers order for products such as preparing Sales Invoices, Sales Order reports for Production and other reports.

2. Answer phone calls from customers regarding order requests, enquiries, feedback and concerns.

3. Perform data entry work, such as posting transactions into accounting system, confirm invoices due for payment by customers, process monthly statement of accounts to customers.

4. Update customer information, reports to support Sales Team.

5. Conduct Stock-Take and Update Inventory Movement Records for assigned products.

Benefits & Other Information

Basic Salary - $2,400 to $3,300 per month

6 Months Probations

AWS /13th month Salary

Medical Benefits, Annual Leave, Medical Leave

5 Working days per week

Rest on Sunday and Public Holiday

Working Hours - 8 am to 5 pm (Mon to Fri)

Working Location at 3 Tuas Bay Walk

Company Transport Pick-up Point – at Chao Chu Kang MRT and Boon Lay MRT station

Job Description

• Handling of incoming requests/enquiries from customers via telephone, email, online chat, or any platform to provide support and information on buffet menu or service.
• Uses knowledge of buffet order, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
• Liaise with delivery team to address customer request and concerns with regards to delivery.
• Performing general administrative tasks
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Communication skills - ability to communicate to all organisation levels in English & Mandarin to communicate with Mandarin speaking counterparts.
• Customer service experience required.
• Excellent communication skills including active listening.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to work on weekend and public holidays (when necessary)
• 5 days work week with rotating shift, have to cover one weekend per month
• Attractive incentives

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Field Service Engineer who ensures that customers receive timely, efficient, and effective support to maximize the performance and longevity of the products or systems. When issues arise, service engineers diagnose problems, identify the root causes, and develop solutions to rectify them. This often requires a combination of technical expertise, problem-solving skills, and the ability to work under pressure. Provide technical support to customers, answering queries, offering guidance on product usage, and resolving issues remotely or on-site. Effective communication skills are crucial for understanding customer needs and explaining technical solutions clearly.

Key Responsibilities:

As a Field Service Engineer, you’ll be responsible for:

• Commission and test of F&G equipment or systems at customer sites globally.
• Diagnose and troubleshoot technical issues remotely or on-site, utilizing problem-solving skills and technical expertise.
• Coordinate with customers to understand their needs and provide effective solutions and support.
• Train customer personnel on the operation, maintenance, and troubleshooting of equipment.
• Collaborate with cross-functional teams, including engineering, sales, and customer support, to ensure customer satisfaction and product improvement.
• Adhere to safety protocols and regulations while working on-site and during travel.
• Provide technical assistance and support to colleagues and customers via phone, email, or video conferencing when not on-site.
• Perform technical tasks in projects (both local and oversea).
• Design the system, such as layout, network, ensure correct powering and redundancy, verify space for all equipment, according to AFS and DEC basic design standards.
• Responsible for project documentation.
• Report eventual problems with products and project execution to Technical Manager.
• Contribute to continuous improvement in the project and report possibilities to Technical Manager.
• Cooperation and follow-up of vendors and sub-contractors.
• Technical contact point with other delivery groups in projects when assigned as the responsible PM within the project
• Assist Technical Manager to prepare proposals.
• Develop a close cooperation with RSM’s to support customers in technical issues.

Requirements

We are looking for people who are meticulous in details and familiar in handling customer databases. If this is you, get in touch.

As a minimum you must have:

• Diploma / Degree in Engineering (Electrical / Electronics / Instrumentation)
• Proven experience as a service engineer, field engineer, or similar role, preferably in an international setting.
• Strong technical aptitude and understanding of mechanical, electrical, and/or electronic systems.
• Proficiency in troubleshooting complex technical issues and implementing effective solutions.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues from diverse cultural backgrounds.
• Willingness to travel, sometimes on short notice, and work flexible hours as needed.
• Ability to work independently with minimal supervision and as part of a team.
• Knowledge of relevant industry standards, regulations, and safety practices.
• Willingness to undergo background checks and drug screenings as required by employers or customers.
• Ability to adapt to different cultures, climates, and working conditions while traveling internationally.
• Experience and Knowledge of Fire and Gas products.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Job Description

• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
• Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
• Lead and manage the service department, including staffing, training and performance management of service personnel.
• Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
• Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
• Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
• Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
• Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
• Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
• Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
• Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

1. Provides administrative support to the Department in implementing and administration of the Company’s HR policies (Recruitment & Selection, Compensation & Benefits, Performance Management, Learning & Development, Talent Management, and Manpower Planning).

2. Assists in preparing Employment Contracts for HR Manager’s approval before submitting to MD’s / GM’s signature.

3. Administers and processes foreign workers’ immigration matters, Work Permit, S Pass and Employment Pass application, renewal and cancellation, foreign workers’ insurance matters, home leave, etc.

4. Assists in the administration of Work Injuries Compensation Act and Retirement and Re-employment Act.

5. Provides administrative assistance in the implementation of Company’s HR policies so that overtime, work on rest days and public holidays are properly implemented.

6. Monitors the utilization and administration of employee benefits e.g. medical, leave, staff insurance and highlights discrepancies to HR Officer / HR Manager for corrective actions.

7. Assists HR Officer in the research to update the Employee Handbook so that it reflects changes in policies government and Company policies.

8. Assists HR Officer to carry out regular research on changes in MOM advisories on employment matters and updates HR Manager, HODs and Directors.

9. Assists in maintaining and updating employees’ personnel files accurately.

As a Service Planner, you will handle all aspects of planned service activities and generating service requests, reviewing job costs and managing field hours and reviewing the service jobs before sending them to invoice. Accuracy is an important detail in this role, as you will supervise technicians and facilitate the delivery of services. You will report to the Admin & Planning Manager. We recognise that people come from diverse backgrounds and skills and welcome all to apply!

In this role your main responsibilities include:

• Handle planned activities, e.g., planned repairs, retrofits, modernisation, and on-call activities
• Manage any purchasing needed for job execution. Verify that purchase requests are submitted without errors.
• Arrange sub-contracted services and equipment, including rentals
• Goods receiving for purchase requests
• Create service requests (SR) and work packages (WP) and assign them to field operatives
• Schedule and dispatch field operatives
• Manage all open jobs and their scheduling daily
• Review completed job costs including work hours, expenses, and materials before sending to invoice daily

Additionally:

• Respond and cater for any customer needs and requests, and escalate/delegate them
• Collect warranty information, monitor, and report any potential warranty or credit requests to the Managers before authorising work
• Manage miscellaneous activities, such as shipping/receiving, shop cleanliness, walk-ins for parts, equipment/building maintenance, answering phones

Job Requirement:

• Minimum Diploma in Business Administration or related
• At least 2 years (s) of working experience in related field
• Prior management experience and technical (electrical/mechanical) experience.
• Customer-oriented and PC skills.
• Willing to take on new and challenging tasks.
• Willingness to work overtime or additional hours.

If you'd like to learn more about what our colleagues say please visit https://www.konecranes.com/careers/meet-our-people

1. Planning and Organising daily schedule.

2. Coordinate and scheduling jobs under government contracts

3. Carryout servicing, repair, overhauling and installation jobs.

4. Provide job quotations, service reports and recommendation to customer.

5. Provide technical support to after sales service.

6. Diagnose errors or technical problems and determine proper solutions

7. Maintain workshp, housekeeping, equipment and tools.

8. Build positive relationships with customer​s

9. Lead technicians and provide training.

• Candidate must possess at least Professional Certificate/NiTEC in Engineering (Mechanical) or equivalent.
• Required language(s): English
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Automotive Engineering, Mechanical Enginering, Marine Engine Repair, Outboard Motor Repair, Car or Motorcycle Repair
• Specialized in Engineering - Mechanical/Automotive or equivalent.

Job Responsibilities:

• Answer phone calls and handle customer enquiry.
• Assist in preparing quotations and order processing.
• Monitor delivery and liaise with customers.
• Follow up on enquiries and on time payment by customers.
• Maintain good rapport and improve good customer relations.
• Ensure all enquiries and orders are processed, checked,documented and filed.
• Any ad hoc duties as assigned.

Requirement:

• N level / O level / Nitec / Higher Nitec in any discipline or at least 2 years working experience in similar role
• Candidate with Engineering or Technical background will be preferred
• Proficient in Microsoft Office
• Attentive to details, effective follow up skills and customer oriented mindset
• Good interpersonal and communication skills
• 5 working days per week
• Working location : Joo Koon

Intensive in house training will be provided to those without relevant working experience

Work with the Service/Project teams to manage installation work of and/or troubleshoot and maintain the security/ communication and IT systems on-site.

Identify and implement new solutions commercially available in the market.

Carry out product/ system evaluation

In-house training shall be provided

Possesses a valid Singapore Class 3 driving license

*** SINGAPOREAN ONLY ***

• Basic $1800-$2400 (depends on experience)
• AWS + Bonus + Yearly increment
• Mon-Fri 9am-5.30pm, Alternate Sat 9am-1pm
• Location : Jurong East
• **Logistics MNC**

Responsibilities:

• Provide customer service support via phone and email
• Monitor incoming and outgoing shipment
• Prepare import and export shipments documentation
• Perform any other duties as and when assigned

Requirements:

• At least O Level and above
• At least 1 year Customer Service experience in related field
• Proficient in MS office
• Able to commit OT when required

For consideration, kindly submit your CV by clicking “APPLY” or email to [email protected]

**Only shortlisted candidate would be notified**

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 6 Tuas Avenue 6 / 20 Penhas Road

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

Looking for FnB staff (dessert shop)

· ONLY PR / SINGAPOREAN / LTVP

· No experience needed

· 5 working days（up to 6 off-days/month）

· Location：East

· Salary：up to $2000 + AWS

Pm if interested 80317888

Job Scope:

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling