Service Coordinator

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Position: Customer Service Officer

Working Days & Hours: 5 days, 8.30am- 5pm

Address: Jurong Port Road

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• 5 days, 8.30am- 5pm
• Address: Jurong Logistics Hub
• Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Responsibilities:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Candidates Open for Shift can apply

Brief Job Description Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

- Minimum Education: Diploma in IT-related fields

- Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

o Customer Service Experience in a non-tech call center environment will not be considered.

- Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

Responsibilities:

• Welcome donors with warmth and gratitude, creating a positive and welcoming atmosphere

• Collect cash, PayNow donations from donors

• Process donations accurately and efficiently using the designated donation tracking system or software

• Provide donors with receipts for their contributions

• Reconcile cash and donation records at the end of each shift or day

• Takes care of Events Services in the Weekend as and when needed

• Perform other ad-hoc duties

• Working in a small office counter with aircon

Requirements:

• Experience in cashiering, customer service, or fundraising is preferred

• 6 days work week (must be able to work during weekend & PH), off days on weekends

• Ability to Read and Write Chinese

• With basic computer skills

*Meals will be provided

5 days, 8.30am- 5pm

Address: Jurong Port Road, Jurong Logistics Hub 619115

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Customer Service Representative (Up $3.5K)

Duration: 3 Months Contract

Work Location: Chai Chee Lane

Working Hours: Mon to Fri, 9.00AM - 5.30PM

The Customer Service Representative is responsible for achieving the highest level of Customer Service to both internal and external customers. Striving to achieve goals and objectives set within the department with the emphasis on quality and efficiency.

Responsibilities:

• Customer Service consists of International Customer Service (ICS) servicing customers supplied from Singapore (SADC).
• Provide customer service to customers, field representatives, Sales Managers and internal department.
• Processing customer orders and shipments for international Customers (ICS)
• Prepare letter of credits for orders (ICS).
• Answering customer queries (ICS).
• Process and maintain standing monthly orders (ICS).
• Chasing up customer orders (ICS).
• Initiate the process of return goods (ICS).
• Answering and transferring non-customer related phone calls (ICS).
• Identify and suggest improvements for Customer Service (ICS).
• Continually evaluate and develop Customer Service procedures that are required as part of our quality system.
• Other duties may be directed from time to time (ICS).

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Location: SIN MING LANE
Working Days: 5 days, Monday-Friday
Working hours : 830am-6pm
Salary: $2500 onwards

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Onsite Service Engineer

Job Scope:

- Perform installation and commissioning activities of products without supervision

- Provide frontline support for key field service activities, including:

- Basic fault finding and rectification

- Planned maintenance activities on products

- Offer basic faultfinding and troubleshooting support to customers with minimal supervision

- Ensure all field service activities adhere to health and safety policies

- Provide accurate, factual reports to the team leader or technical support personnel

Job Requirements:

- Minimum 1 year of field service experience in a relevant or related industry, preferably with a strong customer-facing focus

- Formal qualification in a mechanical, electromechanical, or electronic discipline

- Proficient in understanding technical documents (P&IDs, wiring diagrams, etc.)

- Computer literate

- Ability to manage and prioritize activities as directed by the line manager

- Team player

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Highlights

• Be part of a global leader in Augmented Hospitality and Tourism.
• Discounts at over 3500 hotels globally.
• Flight Travel discounts with Qantas Airways and Jetstar (staff rate)

Overview of Duties

• Providing friendly and efficient food and beverage service that meets the guests’ expectations.

Main Responsibilities

• Ensure excellent and professional service at all times.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product. Ensure accuracy by repeating order(s) to the guests
• Ensure that dockets are written clearly and correctly so the kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Other duties as required and outlined by the Food & Beverage manager and supervisor.

Experience & Skills

• Possess Diploma in Tourism/Hospitality or equivalent.
• Minimum 1 year of related experience preferably in Hospitality/Hotel/Lounge/F&B operations.
• Applicants must possess a valid WSQ Food Hygiene certificate.

Field Service Engineer

Job Summary:

We are seeking a highly skilled Field Service Engineer to install, commission, repair, and maintain our products and components at customers' sites. The ideal candidate will provide exceptional technical support, ensure high-quality work, and maintain strong relationships with customers and internal teams.

Responsibilities:

- Install, commission, repair, and maintain company products and components at customers' sites

- Provide efficient service and technical support to customers, ensuring high-quality work

- Liaise with customers and internal teams on technical and service issues

- Maintain accurate documentation and records of service reports and other relevant information

- Support sales teams in securing service orders

- Deliver product training to customers

- Ensure adherence to health and safety standards

- Perform ad-hoc duties as assigned by the Service Manager

Requirements:

- Minimum diploma or above in Electrical/Electronics/Mechanical/Mechatronics Engineering

- Relevant working experience in electrical/mechanical repair (advantageous)

- Proficient in Microsoft Office

- Effective communication, analytical, and judgmental skills

- Self-starter with ability to manage, develop, and execute plans and objectives in a timely and effective manner

- High level of integrity, discipline, and self-motivation

- Ability to work independently and in teams

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Min 2 yrs. of SD agent working experience

Good Laptop/Desktop troubleshooting skillsets

Excellence customer handling skills

Excellence communication skills

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Retail Sales (Jewellery)
Working days: 5 days (44 hours a week)
Location: Orchard (Wisma Atria) / Vivo City
Basic: $3,000 - $4,000 + Team Commission ($100-$500) + Transport allowance ($60-$70) + AWS

Job description:

• Daily store operation & housekeeping
• Inventory check
• Attending client inquiries
• Provide customer service
• Assisting client repair request and follow up on the process
• Daily opening and closing (follow company SOP)
• Cash counting
• Opening closing safe box
• Complete task assigned by manager
• Doing basic paperwork, filing & excel sales report
• Daily settlement

Requirements:

• Experienced in luxury retail OR watches & jewellery
• Able to commit retail shift hours
• Able to work in PH and weekends

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

The opportunity

The Customer Platforms Lead is responsible for leading the strategy and management of all customer platforms within Manulife Life Insurance Company, Singapore (MLS), with the goal to drive growth with platform capabilities to deliver value for our business and our customers.

Reporting to the Head of Customer Experience, the Customer Platforms Lead will:

• Formulate and implement strategies for enhancing and optimizing customer platforms, ensuring alignment with business objectives and customer needs, and utilizing data analytics to inform decision-making.
• Oversee the daily management of customer platforms, working closely with multiple teams to drive customer engagement and satisfaction, and monitor platform performances through regular reporting on key metrics and KPIs.
• Drive continuous improvements to enhance user experience and operational efficiency, ensure compliance with industry standards, and provide leadership to the team by fostering a culture of innovation and excellence.

The Customer Platforms Lead will be part of the team that is responsible for meeting/ exceeding Tier 1 & 2 KPIs for the Digital & Customer pillar, helping us become the most digital, customer-centric global company in our industry and the no.1 Pan-Asia life, wealth, and health insurance company.

Responsibilities

Project Management

• Manage platform projects from preparing high-level user requirements to developing appropriate solutions and conducting post-implementation reviews.
• Manage reviews and approvals process, identify potential gaps and take corrective actions.
• Collaborate with the analytics team to manage tracking and reporting of customer website and mobile app usage, performance, and project ROI.
• Execute appropriate project governance and controls to ensure successful project delivery.
• Drive adoption and usage of digital platforms and e-submission initiatives to enhance customer engagement and improve operational efficiency.
• Work with internal stakeholders and teams to enable revenue uplift through digital properties.

Platform Performance Monitoring and Continuous Improvement

• Lead continuous improvements on system workflow and user experience on the customer platforms.
• Manage regular content updates on the platforms to enhance user engagement and drive business values.
• Collaborate with other teams to identify pain points on the customer platforms and customer database; and provide recommendations for improvements.
• Implement new features to facilitate sales conversion and contribute to revenue uplift.

​Customer Experience Enhancement

• Regularly review and analyze customer feedback to identify opportunities for improving operational efficiency and sales conversion.
• Conduct regular meetings (huddles) to identify customer pain points and root causes.
• Work closely with stakeholders to explore and execute actions aimed at improving customer experience and achieving operational outcomes.
• Manage reporting related to customer feedback, operational efficiency, and sales conversion.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 10 years’ experience in digital platform management, product ownership, or digital and technological expertise
• Proven experience in product delivery and project management, ideally in digital projects
• Strong knowledge of digital applications, web analytics, and operational efficiency tracking
• Ability to adopt agile project management methodologies
• A proactive approach to driving business transformation and challenging the status quo
• Strong analytical skills to make data-informed decisions
• Capability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and collaboration skills
• A customer-centric mindset with a strong focus on improving user experience
• Experience of managing and delivering results with third party vendors

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)

A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
B. Hands-on experience of electrical SWBD and system assembly & installation.
C. Experience in handling tools and equipment used electrical testing. (E.g Primary Current Injection Test set, Secondary Injection Test set, Contact Resistance, Insulation Resistance Test set, Dielectric withstand test set)
D. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
E. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
F. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
G. Responsible for timely, professional, accurate and service oriented response to all technical service enquires
H. Identify and isolates equipment start-up malfunctions and takes corrective action
I. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
J. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
K. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
L. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
M. Analyse complex engineering problems and offer effective resolutions
N. Interact with all engineering disciplines, project engineer and clients
O. Collaborate with cross functional teams within Engineering, Sales, and Product
P. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement

Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok LBS Platform's goal is to build a global high-quality LBS database and high-performance LBS services that connects TikTok users with nearby merchants and local services.

- Build a global POI (Point of Interest) database, multi source POI integration and POI nearby search service to support TikTok local services.

- Build geocoding database, geocoding service, and IP Location service to support TikTok local services and monetization product

- Participate in the analysis/mining of location-based data based on compliance requirements, and build a location-related data warehouse

- Develop global general location based service (LBS) with high concurrency and low latency.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

Qualifications

Minimum Requirements

- Bachelor/Masters in Computer Science or related major

- Proficiency in building backend services for large-scale consumer-facing applications

- Proficient in at least one of the following languages: Go, Python, Java, C++.

- Deep understanding of computer architectures, data structures and algorithms.

- Familiar with common components such as MySQL, Hive, Redis, Spark, ElasticSearch, Message Queue and RPC.

Preferred Qualification:

-Experience in R&D of geographic location-based data is preferred, such as POI(Point of Interest) data, Geocoding related data.

-Experience in big data、data warehouse、streaming data flow and real time data processing system is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Sales Executive

Working Hours: Monday-Friday [8:30 am to 6:00 pm]

Location: Aljunied

Salary: $2900 - $3500

Requirement:

• With class 3 license and sales experience in relevant industry

Job Scope:

• Researching prospects, cold calling, and generating new leads.
• Introducing our products or services, qualifying leads, and nurturing leads using email marketing or direct mail.
• Setting up and delivering a sales presentation or attending site briefings and doing site measurements.
• Sending proposals, generating quotes, and negotiating terms.
• Follow up with sales orders and coordinate with the project team to ensure jobs are completed on schedule.
• Attend monthly sales meetings and provide quotations timely.
• Handle customer inquiries and provide quotations timely.
• Handle phone calls and emails from potential clients.
• Attend to walk-in customers.
• Follow up for outstanding quotations that are not converted to sales orders.
• Resolves customer's issues.
• Make appointments and visit potential customers for new business opportunities.
• Prepare quotation & site measurement if any
• To support the project team in the job coordination work

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]