• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high
• priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

RESPONSIBILITIES

• Prepare basic, washing, peeling, chopping and cutting raw items
• Rearrange walk chiller and freezer raw materials based on FIFO
• Conduct pre-cooking checks on raw materials
• Prepare raw materials for the next meal
• To ensure all raw materials are labeled and dated
• Make cordial drinks if required
• Provide quality service if serving is required
• Collect food samples
• Adhering to kitchens food handling Standard Operating Procedure
• Ensure the kitchen surrounding areas are cleaned properly
• Handles all equipment and utensils the proper way and clean as you go
• Track, record and replenish inventory as needed
• Suggest improvement activities across workstations
• Other work scope as required by business needs

Food Hygiene cert is an added advantage and training will be provided for those who has no relevant certificate

Whats app call: 81880535

Working location: Joo Koon

Working hours (8am to 9pm)

Responsibilities

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements

• Min GCE N/O or ‘A’ Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Patient Service Associate

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Salary: up to $4500

Working Days & Hours: Mon-Fri office hours

Location: Taiseng

Job Description:

Strong technical ability to solve the machine problem both electrical and mechanical

Knowledge on Heidenhain or Fanuc or Siemens controller

Reporting the customer issue on time & accurate

Knowledge on DieSink function ( Also resumes preferred who has knowledge on automation)

Knowledge of robot and automation

Able to sell & perform PMC and achieve billable service target

Follow up Account Receivable

Job Requirements: Min Diploma in Electrical Engineering or similar

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Key Responsibilities

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
3. Ensures customer satisfaction with Company service and system performance.
4. Interviews, hires, and trains customer engineers as necessary to support regional business.

5. Ensures employee satisfaction through:

   - communication of business progress and all related action.

   - setting goals and controlling achievements.

   - establishing training and career development plans.

   Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

7. Achieves guaranteed up time and other parameters as sold to customers.

8. Promotes quality improvement processes to:

   - reduce cycle time

   - drive continuous improvement of technical performance 

   - empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems 

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

JOB RESPONSIBILITIES:

• Perform front-desk duties such Patient Registration, Booking Appointments, Dispensing Medicine, Billing and Payment Collection
• Attend to enquiries
• Assist Doctors with chaperone and simple procedures
• Administrative duties such as claims submission, stock take and Clinic audit
• Deliver high quality of patient care experience
• Other duties as assigned

WORKING HOURS:

• OFFICE HOURS - 5.5 DAYS
• 2 SHIFT (AM / PM) - 5 DAYS
• 3 SHIFT (AM / PM / ON) - 5 DAYS

WORK PLACE:

• Jurong East

JOB REQUIREMENTS:

• Min N / O LEVEL
• Strong Customer Service Experience Preferred
• Relevant PSA / CA Experience Preferred

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

Job description

RESPONSIBILITIES

• Manage enquiries and feedback of our customers through email and telephone calls
• Send reports and SMS reminders to patients
• Perform service recovery
• Booking of OGD & Coloscopy appointments
• Do triage (temperature checking)
• Generate sales lead by answering product and service questions; suggesting information about other products and services (upselling)
• Manage end-to-end workflow with retailers: order management and fulfilment operations.
• Support other operation initiatives and administrative matters such as purchasing processes.
• Manage and uphold the customer relations quality of our staff
• Provide admin support to Sales & Marketing Executive
• Telemarketing duties
• Support service-related initiatives or projects to enhance customer experience
• Other duties as assigned by supervisor

REQUIREMENTS

• Min. GCE ‘N’ Level with at least 1 year of working experience in Customer Service or Sales operations
• Approachable and friendly- enjoy communicating with people from all walks of life and have great interpersonal skills
• Ability to understand and resolve first level enquiries/ complaints in a professional and time manner
• Good customer service and communication skills and ability to work independently and a team player
• Proficient in MS words, excel

Job Types: Full-time, Permanent

(Staggered office hours, 5.5days)

Jobscope:

• Patient registration
• Assisting patients with enquiries at the self service kioks
• Schedule appointment
• Collecting payment

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Patient Service Associate (3 months to Perm)

Mon - Fri, Staggered Office Hours

Salary: 1.5 to 3k

Duties and Responsibilities

Register and schedule appointments for patients

Assist doctors with administrative tasks and/or simple procedures

Manage email, phone and upfront enquiries from patients

Perform cashiering duties

Provide chaperone assistance to patients

Ensure overall décor and cleanliness in the clinic

Requirements

- Min O/A/N Level

- Experience in customer service will be advantageous

- Team player with good interpersonal and communication skills

- Able to multi-task and work in a fast-paced environment

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

YMCA of Singapore

The Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

• Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
• Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
• Responsible for providing prompt and exceptional service to customers.

Job Requirements

• Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
• No related work experience is required as on-the-job training will be provided.
• Other general customer service-related experience will be advantageous.
• Customer service and people oriented.
• Good communication, listening and interpersonal skills.
• Innovative team player that is dynamic, self-motivated, pro-active, and mature.
• Willing to work on a rostered 5-day work week, including weekends and public holidays.

• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high
• priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

• Diploma from a recognised institution

• Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!

1. Develop a product monitoring solution for reporting the product health and statistics.
2. Develop a access management framework for user and product team  (e.g. RBAC, RuBAC, DAC)
3. Good in scripting languages such as PowerShell, Python, or Bash.
4. Capacity to think critically and devise innovative solutions.
5. Good knowledge in cloud computing platforms like Azure, AWS  
6. Able to work with automation tools (Ex. Power Automate) for product improvement activities
7. Support technical team to develop automation workflow for operation efficiency

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

What’s in it for you?

• Attractive remuneration package
• 22 days annual leave plus national holidays
• Personal training and development opportunities
• Friendly working environment
• Opportunity to shape the future of The Boutique Group together with management

About the job

Reporting to the Easy Buying Manager & Team Leader, you will help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Ensure the correct orders are handed over to customers at the merchandise pick-up point
• Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays

We are hiring Contract to Perm Patient Service Associate to be outsourced to a reputable hospital

Job Description:

• In charge of registration of patients
• Scheduling of appointments
• Handle enquiries
• Assist doctors and nurses when required

Requirement:

• Possess minimum ‘N / O / A’ Levels / Nitec / Diploma in any field

• Able to commit to 5.5 days office hours

• Available immediately

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Job Description:

- Reply emails, phone calls, and walk-ins enquiries

- Schedule and prepare class attendance for commencement

- Maintain student records

- Organise logistics matters

- Plan events for students or team members

- Train new team members

- Maintain Bunka’s social media pages

- Other administrative matters or duties to ensure that the school operates smoothly.

Job Requirements:

- Is fun and energetic

- Interested in Japanese culture

- Has experience in Customer Service

- Possess a strong command of English (written and spoken)

- Possess good administrative skills

- Has knowledge in MS Office, Google Drive, One Drive

- Takes initiative and pride in your work

- Able to answer phone, email or walk-in enquiries appropriately

- Able to adapt to changes

- Looks forward to sharing and gain knowledge, and contribute ideas to the company

- Is tech-savvy

- Able to speak basic Japanese (optional)

- Able to do graphic design/ animated videos (optional)

Working hours:

- Mon - Fri 10am to 7pm

- Some Saturdays or Sundays 10am to 5:30pm

***To start work from March 2024 onwards***

Bonus:

Employees can take Japanese classes for FREE after probation period.

The Opportunity

• My Client, a reputable organisation is looking to hire an Customer Service/ Receptionist
• Salary Range: $2,200 to $3,000
• Location: Central
• Working hours: Rotating shifts, 6 days a week

Job Scope

• Managing of the Customer Service Counter and handling customers with excellent customer service.
• Performing of facility inspections, paging and in-house announcements.
• Upselling and promoting the company’s various digital platforms and loyalty programs.
• Skillfully handle customers’ enquiries, feedback and complaints via the customer service counter and telephone.
• Any other ad-hoc/ admin assigned

Requirements

• GCE’O’ Levels and above
• Previous customer service experience is preferred.
• Computer literate to handle administrative tasks and technology related enquiries.
• Good communication and interpersonal skills to facilitate a professional customer experience.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to [email protected].

All shortlisted candidates will be contacted.

About BIPO

At BIPO, our passion for technology and innovation empowers businesses across the globe with increased efficiency and convenience.

Our enterprise-ready Human Capital Management (HCM) solution automates HR processes, simplifies workflows, and delivers actionable insights to build the best employee experience. Complemented by our global payroll outsourcing and Employer of Record (EOR) services, we support businesses to manage today’s global workforce.

Established in 2010, and headquartered in Singapore, we are better connected to support your payroll and people solutions needs through a global network of 40+ offices, four R&D centres, and business partners across 100+ markets.

Our products & services

· Human Capital Management (HCM)

· Global Payroll Outsourcing

· Employer of Record (EOR)

Purpose

BIPO is seeking a HRMS Application Consultant. The candidate is responsible for the software implementation for the HRMS Module (Personnel, Leave, Claim, Payroll (Singapore), Attendance, Appraisal, Training, Recruitment).

Responsibilities

· Manages and implements multiple HRMS projects (small to medium and large projects) simultaneously.

· Ensures that projects meet or exceed expectations by guiding all project activities to include, but not limited to, scheduling, scoping, configuring, testing, training, conducting user acceptance test and maintaining quality control.

· Analyses customer requirements, proposes system design, and prepares system demonstration environment and configuration.

· Partners with R&D team internally and with customer externally to design, test, and maintain any necessary integrations, as well as to ensure existing interfaces continue to run smoothly and provide accurate results.

· Provides proactive, strategic system consulting services representing HR-owned data.

· Provides knowledge and best practices on the system functionality.

· Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Technical Skills and Competencies

·Degree in IT/Diploma or major in Information Technology or Project Management related area

· Basic SQL knowledge will be advantages

· Basic Excel knowledge will be advantages

· Fluent English and prior work experience in a multi-national environment is ideal

· Training will be provide.

· Fresh grads may apply

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is not required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Working hours

• 5.5 days, 44 hrs, Shift hours 9 - 6pm, 2pm-11pm

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline
• At least 2 years of experience in a call center / banking / customer service environment is advantageous

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job scope:
1. clearing and setting of table
2. Refill and serve drinks
3. Lead guests and give menus
4. Take orders
5. Serving of food to customers
6. Shift work.

7. Bar / drinks counter. On rotation basis.
8. meals provided for those on duty

9. No experience needed, training provided

10. other ad-hoc duties assigned by Supervisor / Manager

You will be responsible to provide an excellent and consistent level of service to your customers. The Event Service Administrator is responsible to contribute to the smooth and efficient running of the Event Service (Banquet) department within the F&B Division.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.

H&M is on a journey to deliver and liberate Fashion for the many. We want to empower, enable and engage teams, while building on our passion for being the truly customer-centric and meaningful growth company that we are. On this journey we want to offer an elevated and differentiated colleague experience where everyone is empowered to thrive and reach their full potential; we celebrate radical curiosity that drives impact and contribute to our customers and brand, and in return – we commit to do the right thing for both people and planet. Our colleague culture consist of belonging where individuality, self expression and creativity are liberated through fashion each and everyday.

Job Description

You contribute to added customer value, a strong brand and increased sales by managing the goalsetting, follow up and KPIs of the Loyalty & Customer base, Customer experience, Brand & Media for the region. You work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work. You drive the Budget process and follow-up of all CA&M costs related to results/outcome achieved.

Responsibilities

Driving Processes for Goals & KPIs

• Drive the customer activation goal process for the region to set customer centric, measurable and clear targets & KPIs related to customer base and customer experience, loyalty, brand development, performance media revenue & traffic
• Collaborate with Global Marketing Controller & Global CRM around goals setting process – and with regional team key stakeholders to follow up on KPIs
• Align customer goals with financial goals
• Lead budget process related to customer activation – media spend, content costs, production costs, agency fees & other posts related to tools and the team - all costs in relation to results achieved, making sure the function deliver on set goals

Supporting and Coordinating Processes for Analysis & Follow Up

• Support follow-up on spend, performance, investment priorities for all countries in region
• Support and coordinate discussions regarding trade-offs related to media, production and research budgets
• Analyze data to identify trends, patterns, and key insights.
• Coordinate with Strategy & Planning, PR and Content Operations to follow up on costs and performance of brand & sales activation campaigns
• Coordinate with Insight Analysts to follow up on performance of customer base and customer/brand experience
• Support business case development connected to investment to Head Office to secure efficiency connected to investments and enable decision making
• Lead the updated KPI scorecards in line with regional and global reporting cadence via close cooperation with relevant analyst roles within CA
• Use data to identify trends, make data-driven decisions and continuously optimize media campaigns and investments, using tools like Google Analytics, advertising platforms and other data analysis software.

External Partnerships

• Supports regional/local procurement processes for agency contracts, partnerships etc (when applicable)
• Follow up with agencies on cost control & invoice handling

Key Requirements

• University Business degree - or if not, at least 3 years of working experience in a Business Controller role preferably in marketing, media and/or CRM in agency or retail company
• Have experience from following up on goals, KPIs and media budgets
• Meriting with competence withing digital/tech and omni ways of working
• Good understanding of retail KPIs from a customer, sales and/or media perspective
• High analytical ability
• Structured, organized and efficient
• High level of English
• Strong informal leadership skills
• Excel wizard