• To perform BMS System service, maintenance
• A&A works, programming, engineering
• Service Maintenance
• Testing & Commissioning
• Any adhoc duties as assigned by superior

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,500 with Bonus
• Working location at AMK

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

Responsibilities:

• Handle and process all enrolments and registration

• In-charge of school fee collection

• Handle & follow-up customers' enquires

• Assist in daily school operations

Requirements:

• O level/ ITE and above

• Customer Service-oriented, patience and able to handle children.

• Able to work on weekdays evening, weekends and public holiday

Working Location: Hougang

1. Responsible for the technical service capacity building of the service team and channel partners in the target region of H3C international market, enhance the technical service capability of the service team and channel partners;
2. Responsible for the delivery of support and management of customer training, product solutions, pre-sales testing, online problems solving in the target region;
3. Responsible for the standards, quality and customer satisfaction of the work undertaken by the Company;
4. Responsible for the channel enhancement, technical support and management of major projects in the target area;
5. Responsible for the implementation of channel empowerment plan and the delivery of results of major projects;
6. Fulfill and act on verbal and/or written assignments, tasks, instructions and orders of immediate supervisors, other competent officials and authorized representatives of the Company, should business needs so require, and, therefore, are deemed to be production assignments.

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

RESPONSIBILITIES

• Prepare basic, washing, peeling, chopping and cutting raw items
• Rearrange walk chiller and freezer raw materials based on FIFO
• Conduct pre-cooking checks on raw materials
• Prepare raw materials for the next meal
• To ensure all raw materials are labeled and dated
• Make cordial drinks if required
• Provide quality service if serving is required
• Collect food samples
• Adhering to kitchens food handling Standard Operating Procedure
• Ensure the kitchen surrounding areas are cleaned properly
• Handles all equipment and utensils the proper way and clean as you go
• Track, record and replenish inventory as needed
• Suggest improvement activities across workstations
• Other work scope as required by business needs

Food Hygiene cert is an added advantage and training will be provided for those who has no relevant certificate

Whats app call: 81880535

Working location: Joo Koon

Working hours (8am to 9pm)

• Welcome customers, keep showroom pristine.
• Create reports, manage prospect database efficiently.
• Monitor and replenish merchandise stock as needed.
• Support marketing events, engage in payment collections.
• Perform additional tasks assigned by superiors.

Requirements:

• Minimum A Level with at least 1 year of customer service working experience.
• Comfortable to work on weekends when needed.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

MULTIPLE AREAS ACROSS SINGAPORE

MIMINUM 3 MONTHS COMMITMENT

ANYONE TAKING GAP YEAR/ WAITING FOR REAssist in daily operations (administrative and checking duties)

• Assist in patient care ( registration, scheduling appointments)
• Attending to telephone and email enquiries
• Any other duties as assigned.SULTS/ FINDING CONTRACT JOBS ARE ALL WELCOMED!

If keen, please send in your application to [email protected] or click apply!

Recruit Express Pte Ltd

EA License No: 99C4599

EA Personnel No: R2197171

EA Personnel Name: Jessie Wong Yuan Si

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
• Contract/Database administrator
• Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
• Generate and maintain sales report
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports which are related to customer service surveys.
• Troubleshoot customer issues over the phone.
• Other adhoc duties as assigned by supervisor

• GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Has resilient and is able to handle complaints and unpleasant customers
• Has a pleasant, patient and friendly attitude
• Familiarity or experience with Customer Service and Call Center preferred
• Experience in a sales administration job scope will be an added advantage
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Effectively bilingual in English and another language (Spoken & Written)
• Willingness to work a flexible schedule and occasional overtime when needed
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Meticulous and Excellent with details
• Service-oriented, pleasant personality and able to work under pressure

• Address customer needs in a professional and timely manner to ensure that the vehicle turnaround time aligns with established guidelines.
• Perform quality checks and offer expert recommendations for necessary repairs, body and paint work, or servicing, ensuring adherence to manufacturer standards and guidelines.
• Oversee and manage day-to-day operations in the workshop, emphasizing efficiency and productivity.
• Ensure compliance with health and safety regulations, creating a secure working environment for all staff and visitors.
• Support the Immediate Superior in handling initial levels of complaint cases, including meeting with customers, generating and assisting in inventory management, backorders, and overseeing tools and workshop equipment.
• Manage customer inquiries and complaints, maintaining a high level of service quality.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Class 3 license is a MUST

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Working location: Ubi
• Knowledge in automotive space is a MUST
• Class 3 license is a MUST

TSH Corporation Limited and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering five concepts. Quaich Bar (2 outlets) and Signature Reserve with whisky as the main theme, and The Other Room and The Other Roof which are cocktail bars.

General Duties & Responsibilities:

- Serving of all guests with excellent knowledge of SOPs, ingredients and preparation of cocktails and food items.

- To support Reservations Host/Hostess and the rest of Operations team members at the outlet.

- Assist with floor opening and closing procedures and getting trained in each department of the outlet for at least 2 weeks each (Kitchen, Bar, Bar-back) to fully understand and master each department requirements and as a first step for personal and professional growth within the company. Tasks will range and not be limited at preparing foods, welcome drinks, specials, drinks, garnishes, set up bar stations and restocking all par levels for ingredients and home-made ingredients.

- Maintenance of the outlet hygiene and cleanliness standards.

- Assist with interacting with customers, take orders and serving food and drinks.

- Ensure that all standard recipes, SOPs and standards are followed in the service process.

- Ensure that all equipment is kept in good working order and used only for the purpose for which it was ended.

- Participate and manage assigned sections to provide an awesome experience for customers.

Requirements:

- At least 1 year(s) of working experience in a 5* Hotel / Fine dining Restaurant (not just general bar) for this position.

- Candidates without relevant working experience are welcome to apply.

- Positive, motivated, passionate and seeks opportunities to be multi-skilled and trained.

- Enjoy working in fast-paced working environment.

- Guest driven, outgoing and friendly.

- Attention to detail is essential.

- Able to commit on weekends and Public Holidays.

Working Hours:

4.30pm- 1am (Transport Provided)

We regret that only shortlisted candidates will be notified.

Phillip Wain has been a leader in fitness and beauty industry for over 30 years in Asia Pacific. In complete luxury and privacy, members experience quality services including gym, group exercise, personal training, facial, slimming, massage, spa and nutritionist’s advice. We aim to provide the ultimate health and beauty solution to members with our luxurious facilities. To cope with our aggressive growth and expansion plan in beauty & fitness, we are inviting dynamic individuals to join our fast growth team.

Health Juice Bar Crew

Key Responsibilities:

· To prepare and serve food and beverages to our members.

· Help plan daily menu for clients.

· Upkeep cleanliness of pantry, work space and juice bar counter.

· Support in-house monthly events for members.

Requirements:

· Experience in preparing local dishes. Basic certificate in Food and Hygiene an advantage.

· Good interpersonal and communication skills.

· Passion in customer service.

· Require to work retail operating hours and alternate weekend.

Remuneration & Benefits:

• Attractive basic salary, performance incentive and 13-month bonus.
• Meal & Punctuality Allowance.
• Medical.
• We provide meal on working day.
• Staff discounts on skincare and sports boutique.
• Annual leave and statutory holidays.

Interested applicants are invited to apply or contact us from Monday to Friday, from 9am to 5pm at 62500100. Our club is centrally located at 333, Orchard Road, Hilton Singapore Orchard, #07-00, Singapore 238867.

www.phillip-wain.com

Our clients, various diverse Pharmaceutical, Life Sciences, Healthcare companies and Hospitals are currently looking for pleasant and kind Healthcare professionals who have a passion for serving in the healthcare industry.

Candidates with no prior experience are welcome to try! Full training will be provided!

Our Client, various healthcare MNCs and Public healthcare organizations are currently on a lookout for a patient service assistant at various locations.

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Responsibilities

· Assist in scheduling of future appointments

· Registration of patients

· Assisting the doctors and nurses in basic medical care if needed

· Data entry of patient’s particulars into the hospital system

· Handling phone calls and enquires and providing information

· Other ad hoc duties as assigned

Requirements

· Min GCE N/O or ‘A’ Levels / Diploma and above

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Job Scope

• Handling inbound and outbound calls, including verification of New Business cases
• Taking call back requests during peak hours
• Managing outgoing mails, ensuring timely hand over to mailroom
• Supporting the CSEs in other admin duties

Job Requirements

• Min Diploma
• Customer Service experience required
• Salary: $2,800-$3,800

Interested applicants please email your resume to [email protected]

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number: 99C4599)

JOB RESPONSBILITIES:

• Register Patient
• Billing
• Schedule appointments
• Assist doctor

WORKING HOURS:

1. OFFICE HOURS : 5.5 days

Mon - Fri : 8.30 am - 5.30 pm

Sat : 8.30am - 12.30 pm

1. SHIFT WORK : 5 days ( Mon - Sun)

AM

8am - 5pm

PM

12pm - 9pm

Nightshift

9pm - 8am

WORK PLACE:

• Either ( Novena / Woodlands / Outram / Kent Ridge / Simei / Yishun / AMK / Toa Payoh / Hougang / Kallang }

JOB REQUIREMENTS:

• Min N - Level
• Able to commit min 3 months

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

About IMCD

IMCD is a global leader in the sales, marketing and distribution of specialty chemicals and ingredients. We offer a range of products and services to a variety of industries, including pharmaceuticals, personal care, coatings, food and nutrition, and more. IMCD operates in more than 50 countries worldwide, with over 4,300 employees working to provide customers with tailored solutions and technical expertise. Our mission is to create value for all stakeholders, including customers, suppliers, employees, and shareholders, by delivering innovative and sustainable solutions that help customers achieve their business goals.

Through our people, their expertise, and the creation of open and lasting partnerships, IMCD is able to provide advice on formulation, production process and application, thus generating unrivalled growth for our partners. Headquartered in Rotterdam, The Netherlands, IMCD had a turnover of EUR 4,6 Billion in 2022

Customer Service Executive

Location: Singapore

Job Description

The main features of this position is to ensure that the needs of customers are satisfied by providing excellence in customer services and procurement within the framework of defined business processes and company procedures. This role reports to the Operations Teams Lead, Singapore.

Objectives

• To ensure the supplier goods availability through maintaining optimized stock levels by managing the sales order process (incl. delivery plan) as well as the purchasing activities.
• Manage good relationships with customers; be proactive to anticipate on any feedback related to the deliveries and stock availability.
• Regularly review and align with company policies.

Working activities and responsibilities:

• Ensure that all key data are entered into the system on time and that teams use full capabilities of ERP- system.
• Regularly review with sales team to manage demand planning, maintain stock availability and optimize stock level.
• Lead the purchasing on the process of supplier procurement to optimize the efficiency, benefits and control of the company.
• Manage customer complaints adequately within well-defined procedures.
• Keep good communication and relationship with customers directly as well as through local teams
• Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing (i.e. weekly meeting with supply chain/logistics, finance accounting, etc.)
• Manage supporting documents completed as per schedule delivery, as well as Invoice delivery to customers.
• Optimize delivery schedule arrangements in conjunction with supply chain/logistics.
• Providing KPI report and analysis to management on regular basis (weekly, monthly).

Minimum Qualifications:

• Minimum of 3 years relevant experience in customer service in the trading/distribution industry
• Customer and service oriented, exceed customer expectations
• Has excellent communication (verbal and written), organizational and numerical skills
• Pleasant personality, can-do attitude

COMPANY DESCRIPTION

(Wang Caf, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites Kopi, Kaya Toast and Soft-Boiled Eggs.Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.

RESPONSIBILITIES

*Process customers orders and cashiering duties

*Food preparation and Coffee Making

*Clear plate and tables after customers have consumed the food

*Wash up the dishes and cups that were used by customers

*Attained Food Hygiene cert will be an added advantage or training will be provided

Whats app: 81880535

Our clients, various diverse Pharmaceutical, Life Sciences, Healthcare companies and Hospitals are currently looking for pleasant and kind Healthcare professionals who have a passion for serving in the healthcare industry.

Candidates with no prior experience are welcome to try! Full training will be provided!

Our Client, various healthcare MNCs and Public healthcare organizations are currently on a lookout for a patient service assistant at various locations.

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Responsibilities

· Assist in scheduling of future appointments

· Registration of patients

· Assisting the doctors and nurses in basic medical care if needed

· Data entry of patient’s particulars into the hospital system

· Handling phone calls and enquires and providing information

· Other ad hoc duties as assigned

Requirements

· Min GCE N/O or ‘A’ Levels / Diploma and above

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Salary: up to $2600

Duration: 1 year contract/perm

Working Days & Hours: any 5 days in a week & 2 shifts, 8am to 5pm / 9am to 6pm / 12pm to 9pm

Location: Jurong East

Job Description:

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

Job Requirements: Min GCE O Level / Diploma in any course

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Patient Service Associate (6 Month Contract to Perm)
Location: Novena/Woodlands/Outram Park
Working hours: Mon-Fri 9am - 7pm (1 hour lunch 2-3pm)
Work one Sunday (4h) every month
Salary: 1.5k to 3k

JOB SUMMARY
• Perform registration, billing and payment collection, and assist in prescription processing to ensure seamless operation of Pharmacy and ensure wait time targets are met
• Perform a variety of patient service activities and services to ensure that the patients and members of public are attended to promptly and courteously
• Assist in training of staff on registration, payment collection and billing procedures
• Maintain timely and accurate records of patients’ information
• To assist Pharmacist in the maintenance of pharmacy work area and patient records
• Support medication delivery operations by sorting and accounting for delivery parcels
• Perform any other duties as assigned by the supervisor / Head of department

Requirements:
- Min A Level/Diploma
- Able to start work imemdiately
- Able to commit long term

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our clients, various diverse Pharmaceutical, Life Sciences, Healthcare companies and Hospitals are currently looking for pleasant and kind Healthcare professionals who have a passion for serving in the healthcare industry.

Candidates with no prior experience are welcome to try! Full training will be provided!

Our Client, various healthcare MNCs and Public healthcare organizations are currently on a lookout for a patient service assistant at various locations.

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Responsibilities

· Assist in scheduling of future appointments

· Registration of patients

· Assisting the doctors and nurses in basic medical care if needed

· Data entry of patient’s particulars into the hospital system

· Handling phone calls and enquires and providing information

· Other ad hoc duties as assigned

Requirements

· Min GCE N/O or ‘A’ Levels / Diploma and above

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Responsibilities

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements

• Min GCE N/O or ‘A’ Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Patient Service Associate

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

JOB RESPONSBILITIES:

• providing information about enquiries and services
• responding to customer complaints

WORK PLACE:

• Novena

JOB REQUIREMENTS:

• Min Diploma
• Keen to work in Healthcare

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

JOB RESPONSIBILITIES:

• Perform front-desk duties such Patient Registration, Booking Appointments, Dispensing Medicine, Billing and Payment Collection
• Attend to enquiries
• Assist Doctors with chaperone and simple procedures
• Administrative duties such as claims submission, stock take and Clinic audit
• Deliver high quality of patient care experience
• Other duties as assigned

WORKING HOURS:

• OFFICE HOURS - 5.5 DAYS
• 2 SHIFT (AM / PM) - 5 DAYS
• 3 SHIFT (AM / PM / ON) - 5 DAYS

WORK PLACE:

• Jurong East

JOB REQUIREMENTS:

• Min N / O LEVEL
• Strong Customer Service Experience Preferred
• Relevant PSA / CA Experience Preferred

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

JOB RESPONSBILITIES:

• Welcoming customers into the shop
• Assisting customers to find desired items
• Inventory Maintenance

WORKING HOURS:

• Shift 1 - 10am to 6pm
• Shift 2 - 2pm to 10pm
• Shift 3 - 10am to 10pm
• 5 days week including weekends, 44 hours per work week

INCENTIVE:

• $200 performance incentive (attendance, punctuality based) + $200 average comms~

WORK PLACE:

(Must be open to Float Different Location)

• 313 Orchard
• Bugis
• Raffles City

JOB REQUIREMENTS:

• N/ O level
• Customer Service Experience preferred

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

The Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards.

Primary Responsibilities

Delivers Friendly and Professional Service

• Handles guest comments competently and swiftly.
• Maintains level of confidentiality and discretion of the guest, colleagues at all times.
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Close cooperation with Raffles Butlers team.
• Ensures smooth operation of the department by attending to incoming calls, fax and emails that are pertaining to room and F&B reservations or general enquiries.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Ensures service standards and individual performances are aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Provides Experience that Exceeds Guest Expectations

• Is well versed with the preference of guest’s and provides all guests with the consistent service anticipating needs in advance.
• Leads a Heartist® approach to guest experience/service together with the Reservation team.
• High emphasis on the reservation experience for LCAH members.

Supervision of the Raffles Service Team

• Supervises and ensures 24-hour shift coverage of the department and is able to personally cover any role or duty if required.
• Carries out any other duties as and when assigned by Raffles Service Manager or Raffles Service Assistant Manager.
• Ensures smooth operations of Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained and follow WSH guidelines.
• Addresses any security incidents and guest complaints to Raffles Service Manager or Raffles Service Assistant Manager and reacts proactively when suitable and appropriate.

Involvement in Wider Job Function Actions/Relationships

• Works closely with the restaurant managers to maximise the capacity of the restaurants.
• Assists guests with a seamless reservation process by providing restaurant and bar information, reservation confirmation and / or reservation changes or cancellations and other special requests.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Maintains complete knowledge of all Food & Beverage offerings and hotel services and features.
• Ensures all duties and tasks are carried out according to the required standards as prescribed by the hotel.
• Builds a positive relationship with the restaurant managers, assistant restaurant managers, service executives, associates and hostesses/hosts.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Designs, revised and applies emergency backup plan for communications systems in case of PABX failure.
• Supervises technical and operational data availability at all times.
• Leads and trains team to be fully equipped and knowledgeable on telephone system in compliance with the hotel network policies.

Contributes to Financial Performance Enhancements

• Cooperates with all departments and all others to cross-sell and promote Raffles Hotel’s products and services.
• Communicates and rolls out the annual upsell strategy and supports the team to achieve goals as set by management.
• Performs any other duties and responsibilities that may be assigned.