Responsibilities:

• Assisting the Restaurant's daily operations.
• Food & beverage handling to be brought to guest tables.
• Food & beverage packing.
• Clearing & sanitizing of Dining tables.
• Assisting with Miss-en Plus at Front & Back of house.
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining
• Provide excellent customer service to guests

Responsibilities

• Installation, maintenance and repair of surface analysis equipment at customer sites locally and in the region.
• Conduct equipment training for customers and new employees.
• Customer care and provide consultation to the operation and maintenance of the surface analysis equipment.
• Reporting and documentation of service and maintenance work to superiors.
• Any ad hoc duties assigned by Superior.

Requirements

• Min. Dip. in Engineering (Mechanical), Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical), Polytechnic or equivalent
• Preferably Entry Level specialized in Engineering - Mechanical, Electrical, Electronics, Mechanical, Mechatronics, Polytechnic or equivalent
• Fresh graduate are welcome
• No work experience required as on job training will be provided
• A dynamic team player with good working attitude and able to work independently
• Keen to take on new challenges and responsibilities
• Good communication and written skills in English & Chinese (in order to liaise with English & Chinese speaking associates)
• Able to work odd hours and travel overseas in short notice
• Salary range: S$2,500 - S$3,900

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal-Certified Full-Service Caterer since 2005.

The job scope of a Sales Consultant typically includes providing administrative support to the Sales departments. Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)
• Assist to check and update orders into the system
• Plan and Create Sales quotations / confirmation orders in a timely fashion.
• Assist to update keying in of data in the ERP system
• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers
• Administrative work to assist the team (Admin)
• Any other duties assigned by the Directors

Requirements:

• Min 2 year of experience.
• Good Command of MS Word & MS Outlook
• Strong, Good & Strategic Team Player yet able to work Independently
• Good Interpersonal skills
• Must be Meticulous & Always Accurate for all work done
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & Experience in F&B Industry would be an advantage
• Ability to start ASAP would be an advantage

Job Info

• Attractive Salary Package - commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Bedok (take 17A from Bedok MRT – 2nd last stop)
• Staff lunch provided

Please email your updated resume to [email protected] AND WhatsApp to 9857-9292 for faster response with:

• Last & Expected Renumeration
• Earliest Availability for Interview & Commencement of Work
• Vaccination Status / COVID History

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Location: East

Mon to Fri 8am to 5pm

Salary: $2200 to $2800 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

Job descriptions:

• Welcome customers as they come into the restaurant
• Help customers to settle down and also take their orders
• Process customers’ orders and generate their bills
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant
• Clean all tables after clients have left and get such tables prepared for the next set of clients
• Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients
• Assist kitchen staff and outdoor delivery staff whenever such assistance is required
• Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

Requirements:

• Mini 3 years of working experience.
• Possess complete information regarding all approved hygiene policy and standards
• Ability to maintain composure during rush hours
• Ability to present bills, take orders and deliver them to clients in a timely manner
• Possess willingness to assist kitchen staff
• Ability to deliver top quality customer service and assistance
• Ability to work overtime.

Mizuno places a strong emphasis on Fair Play, Friendship, and Fighting Spirit, aiming to cultivate an environment where every employee embrace fairness and fighting spirit. We seek to attract adaptable, proactive, and passionate talent to join our team.

As a Sales Operations and Customer Service Specialist/ Executive, your role is pivotal in leading and developing our Customer Service division. You will drive enhanced customer satisfaction through competitive service levels, meeting and exceeding our customers' expectations. Your primary objective is to provide order management and support to the Sales Team, aiming to achieve the organization's sales and profit targets while meeting team objectives.

Key Responsibilities:

• Lead the management of the sales order process, including sales order collection, reservation, and confirmation.
• Ensure proper administration, documentation, and financial reconciliation of the customer base.
• Co-lead with Ops and Finance the product delivery process to achieve our customer commitments.
• Collaborate on capacity planning with the warehouse.
• Work with the Sales team to develop strategies to close gaps.
• Communicate cross-functionally between internal interfaces and work closely with the warehouse team to provide the best support for the business.
• Generate and compile inventory data to maintain healthy stock levels.
• Track and analyze monthly sales of customers and product categories.
• Monitor and track incoming shipments as per the Open Order Report, including bulk and sample orders.
• Monitor article drops, and shipment tracking, and ensure all pre-orders are fulfilled.
• Adjust the order book according to delivery information and inform customers and the sales team of any delays.
• Deliver reliability and responsiveness to customer requests and complaints.
• Process stock replenishment in SP & FO and support in all PO creations for non-trade purchases, ensuring submission to Finance.

Knowledge, Skills, and Abilities:

• Strong communication skills.
• Ability to manage relationships and diversity.
• Excellent planning, organizing, and coordinating skills.
• Proficiency in analysis and problem-solving.
• Results-oriented mindset.
• Data entry and computer skills.

Education and Experience / Minimum Qualifications:

• 3 years' experience in Order Management, Inventory Management, and Customer Service.
• Industry Experience – Preferably in retail or FMCG Retail.
• Language: Fluent in English + Local Language (if applicable).
• IT: Proficiency in Microsoft Outlook, Microsoft Excel (Advanced), Sun System/ SAP experience is a plus.
• Mature, responsible, proactive, and a team player.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

[What you will be working on]

• Strengthen the capabilities of volunteer management practitioners by deepening their knowledge and skills in volunteer management through learning & development opportunities, networking events and sharing of resources
• Engage social service agencies and their volunteer management practitioners continuously, promote sharing of best practices and collaboration within the volunteer management community
• Evaluate and measure outcomes of all initiatives with data and communicate the collective impact in volunteerism and volunteer management
• Manage strategic partners and stakeholders in the volunteerism ecosystem to support the NCSS 4ST Roadmap, NCSS Sustainable Philanthropy Framework and SG Cares initiatives
• Manage and ensure compliance of integrity in matters of people, processes, procurement and relationships (vendors/suppliers/partners etc)
• Any other duties as assigned
• Strengthen the capabilities of volunteer management practitioners by deepening their knowledge and skills in volunteer management through learning & development opportunities, networking events and sharing of resources
• Engage social service agencies and their volunteer management practitioners continuously, promote sharing of best practices and collaboration within the volunteer management community
• Evaluate and measure outcomes of all initiatives with data and communicate the collective impact in volunteerism and volunteer management
• Manage strategic partners and stakeholders in the volunteerism ecosystem to support the NCSS 4ST Roadmap, NCSS Sustainable Philanthropy Framework and SG Cares initiatives
• Manage and ensure compliance of integrity in matters of people, processes, procurement and relationships (vendors/suppliers/partners etc)
• Any other duties as assigned

[What we are looking for]

Personal Competencies:

1.      Proven ability to work well on own initiative and demonstrate high level of motivation required to meet the tight deadlines and thrive in challenging working environment

2.      Able to work collaboratively as part of a team and across teams to meet shared objectives with excellent interpersonal and communication skills

3.      Strong analytical, conceptualisation and problem-solving skills

4. Creative, resourceful and takes initiative  

Skills & Knowledge:

1.      Strong writing abilities and presentation skills

2.      Marketing and Project Management

3.      Partnership/Stakeholder Management

4.      Knowledge about social service sector (preferred)

Experience:

• At least 5 years of relevant work experience in partnership development and marketing communications
• Volunteering and/or non-profit experience is preferred
• Experience in the People-Private-Public sector will be an added advantage

[What you will be working on]

• Thought leader in the areas of risk management, business continuity, ops-tech integration and use of technology and AI and apply best/good practices to NCSS.

• Lead the design, development and implementation of strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS.

• Lead in the engagement and consultation with Divs in NCSS on the continuous review strategies, plans and initiatives in risk management, business continuity and leverage technology and AI in NCSS, to remain relevant and current.

• Lead in the conduct of communications and engagement sessions with staff on risk management, business continuity and use of technology and AI in NCSS, to build awareness and deepen ownership.

• Lead in the building and deepening of risk management, business continuity and use of technology and AI as a work culture in NCSS.

• Lead in the design and co-ordination of delivery of competency-based programmes on risk management, business continuity and use of technology and AI.

• Lead in the regular conduct of table-top exercises and simulation exercises to stretch-test the risk management and business continuity plans including After Action Review Sessions

• Lead in the briefings and engagements with Board, EXCO, SMT and staff on work related to risk management, business continuity and use of technology and AI.

[What we are looking for ]

Competencies:

1.Analytical skills

2.Communications and engagement skills

3.Regulatory knowledge

4.Leadership and influencing skills

5.Strategic thinking skills

Skills & Knowledge:

1.Risk management knowledge

2.Business continuity knowledge

3.Technology and AI knowledge

Experience:

At least 10 years of work experience, with at least 5 years in a Leadership/Managerial position with practical experience in risk management/business continuity.
 

Special Certification(s):

ISO31000 (ERM), ISO22301 (BCMS) will be an added advantage.

[What you will be working on]

1.Perform relationship and engagement functions to achieve fundraising targets through all existing donation platforms
2.Work closely with President’s office to achieve fund-raising commitments
3.Strengthen the engagement and relationship with existing donors through regular and robust donor stewardship to enhance donor experience to promote continued support.
4.Plan and manage PC signature events such as Istana Open Houses and other PC related events such as media launches.
5.Cultivate and build up relationship with potential new donors by strategising the approach and implementation plan, in consultation with HOD.
6.Cultivate positive working relationships with internal stakeholders within NCSS in achieving philanthropy and engagement outcomes.

7. Secretariat duties for oversight committee
8. To manage operational budget and to have clear oversight on income and expenses.

[What we are looking for]

Personal Competencies:
1. Business acumen with high emotional intelligence
2. Analytical and able to make good judgement calls
3. Resourceful, agile and takes initiative
4. A team player who values inter-agency collaborations
5. Embraces ambiguity and strives for continuous progress and improvement
6. Passionate about creating an impact to the social service sector

Skills & Knowledge:

1. Fundraising, Business Development and Marketing

2. Event management

3. Excellent Communication Skills (Written & Spoken) with high confidence in public speaking

4. Basic data literacy and able to be comfortable with analysing spreadsheets and dashboards

5. Proficient in Microsoft Office

Experience in the following will be added advantage:
• Partnerships and Community Engagement
• Business development
• Sales and marketing
• Fundraising
• People-Private-Public sector collaborations
• Digital marketing

• Knowledge of social services and experience with public service procurement practices will be an added advantage

[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

Responsibilities
1. Contribute to the development and implementation research projects.
2. Extract, transform and load data from multiple-sources
3. Conduct data analysis to address queries from stakeholders.
4. Prepare and tailor research reports and publications for a range of stakeholders (e.g., academic experts, policy-makers, public).
5. Manage research team in training of research assistants and supervising the collection of longitudinal data
6. Undertake administrative tasks related to the research project.
7. Organise research-related networking and dissemination activities (e.g., seminars, workshops, communities of practice).

[What we are looking for]

Personal Competencies:
• Demonstrable experience in tailoring written communication to a diverse range of stakeholders

• Strong project management and organisational skills. These include:
- Work planning and time management,
- Multi-tasking and working under time pressure from multiple stakeholders,
- Communication skills,
Working both independently and as a member of a team.

Skills & Knowledge:
• Excellent in quantitative and/or qualitative research methods.

• Proficient in the use of analytic software (e.g., SPSS, R, Mplus, Stata, etc).

Experience:
For the senior research specialist position, at least three years of research experience is required.
• Experience in managing and/or leading research projects is a plus.

SERVICE TECHNICIAN (HOME APPLIANCES)

$1,900 to $2,800 per month

Job Description

Servicing & Repair

· Repair, maintenance and test tasks for home appliances

· Providing service and customer support

Requirements

· Working Hours: 5.5 days (Monday – Friday : 08:30am to 05:30pm, Saturday: 08:30am to 12:30pm)

· Relevant working experience

· All ages are welcome to apply

· Able to speak English and Chinese in order to assist and communicate with clients.

· Near Simei (East region)

· Salary will be commensurate based on experience and qualifications.

· Please call 96178475 during office hour if you are interested

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

[What you will be working on]

Lead in developing initiatives, platforms and supporting structures for encouraging  user empowerment, innovation and collective impact

• Translate the underlying principles related to empowerment, driving innovation and collective impact into initiatives suitable and value-adding to the social service sector
• Shape and employ levers (e.g. funding) towards culture change
• Consider how enablers (e.g. digitalisation, technology, use of space) can be tapped on and designed to enhance client outcomes and impact
• Design and pilot initiatives to mobilise the People-Public-Private sector towards innovation, empowerment and collective impact
• Work with external partners (e.g. MOHT, NVPC) to bridge domains areas (e.g. health, community) for service delivery and solutioning in a holistic and integrated way
• Mobilise resources as necessary to build capacity and capability in the sector for sustained change and positive impact
• Work with partners to evaluate the effectiveness of the initiatives

Cultivate a data culture to promote evidence-informed solutions and strong governance 

• Developing/enhancing platforms (e.g. Programme Evaluation System, Grant Portal) to allow NCSS’ efficient collection of and SSAs’ access to data and info (for programme management and fund application purposes)
• Practising good data collection and management (i.e. timeliness, cleanliness, security, relevance) through systems (e.g. donor management system, grants portal) for accurate analyses and upholding of grant governance
• Syncing with other systems to minimise duplication and ensure holistic representation
• Building capability in data management, analysis and application internally and externally

Build sector capability regarding empowerment, innovation and collective impact

• Partner with internal and external stakeholders for strategic reviews, shaping of solutions and the pilot-implementation of it
• Collate, translate and curate good practices towards models of care
• Develop capability building materials (e.g. guides, toolkits, playbooks, case studies) and create learning platforms to propagate the materials
• Facilitate the development of communities of practice so that new ways of working and skill-sets can be propagated, retained, deepened and enhanced

Others

• Research, conceptualise, experiment and iterate on other possible new ways of working that would enhance client outcomes, promote more effective service delivery and contribute towards positive societal impact
• Manage all communications and publicity of the implemented initiatives and solutions
• Report budget, KPIs and progress of projects
• Other duties as assigned

[What we are looking for]

Personal Competencies:

• Adaptable; able to handle ambiguity
• Capacity to think strategically and innovatively
• Both independent and a team player
• Self-motivated and action-oriented
• Able to interpret, analyse and present data
• Good communicator
• Attention to detail

Skills & Knowledge:

• Project Management
• Partner Engagement
• Critical thinking and Analytical
• Data management & analysis
• Human-centred design
• Systems-thinking
• Communications & Marketing
• Good interpersonal skills
• Good facilitation skills
• Change management

Experience:

At least 3 years of experience in social service sector (Manager)

At least 5 years of experience in the social service sector (Senior Manager)

[What you will be working on]

Identify needs in sub-sector:

• Engage SSAs and key partner agencies to understand national strategies and key services in the sub-sector
• Analyse the service landscape to identify key needs and gaps in the sub-sector
• Develop and oversee implementation of sub-sector strategy aligned to NCSS’s to meet the identified needs
• Communicate needs and gaps to SSAs and encourage development of services to meet the needs

Develop new initiatives to meet identified gaps in NCSS’s service priority areas:

• Conceptualise new programmes and initiatives that meet sub-sector needs and work with relevant partners to refine proposals and implement solutions
• Drive collaborations with SSAs in the development of services that meet the needs in the priority areas
• Oversee assessment of funding proposals of new programmes in accordance with NCSS’ service and funding priorities within the sub-sector
• Provide guidance to team members in refining proposals, service models and evaluation for funding approval at the Services Committee

Grow effective services 

• Oversee implementation and management of services and initiatives in subsector
• Assess and evaluate initiatives and programmes implemented
• Advise SSAs on areas relating to service development and improvement
• Engage SSAs and policy agencies to scale or mainstream effective programmes and initiatives

Facilitate linkages and collaborations in the social service sector and ensure sustainability of services

• Build capabilities of SSAs to develop good and sustainable services
• Facilitate linkages and collaborations between policy agencies, service providers and key stakeholders

[What we are looking for]

Personal Competencies:

• Resilient
• Team player but also able to work independently
• Foresight; Analytical; Think Critically
• Creative
• Good engagement and interpersonal skills

Skills & Knowledge:

• Stakeholder Management Skills
• Project Management Skills
• Programme Evaluation Skills
• Research and Basic Statistics Analysis
• Sector/Domain Knowledge

Experience:

7 to 10 years work experience in social service sector, with prior supervisory experience

Duration: 6 months
Working Schedule: Hybrid model (3 days WFO and 2 days WFH)
Working hours: Usual Monday to Friday 9am to 6pm

Responsibilities

• Execute processes and drive projects that have well-defined scope, effectively managing the activities that lead to successful outcomes of immediate team objectives.
• Consolidate information into a central location including stakeholders, plans, prioritized objectives, estimated task durations, risks, schedules, and dependencies.
• Develop the ability to adjust to deliver results on time using discretion and independent judgment in determining appropriate steps.
• Monitor and communicate progress, risks, and mitigations for defined programs and tasks.
  Proactively seek out guidance and apply existing best practices to improve existing programs and keep projects on track.
• Align stakeholders on decisions and changing circumstances.
• Support an established program within and across an organization
• Develop the ability to identify stakeholders and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives expertise
• Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance.

Develop relevant domain knowledge required to perform job (e.g., Google Sale worflow & tools, Customer Centricity principles)

Responsibilities under the direction of Manager

Cmmunications Management

Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders.

Execution and governance
Collect data relating to program progress from program stakeholders. Maintain project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating brand trust and reputation into decision-making. Advocate for Product Inclusion by considering equitable outcomes for all users in all addressable markets.

Planning
Author program charter that addresses scope and timeline of basic program, specify program OKRs, and explain resource requirements/dependencies, in close collaboration with program stakeholders. Create project plans that break down a project into discrete phases aligned to the product development lifecycle, including risks/dependencies.

Stakeholder management
Author stakeholder map that specifies who is impacted by, and who influences, program outcome in close collaboration with program stakeholders. Document program team roles and responsibilities. Ensure stakeholders are aligned on program plan and progress. Identify stakeholder misalignment and coordinate resolution. Demonstrate solid judgment on escalation management.

Skills

- Experience working with business and technical stakeholders in translating needs and business priorities for systems into tools requests

- Experience working in/with B2B sales teams Proven success in complex project management and execution - - - Experience working with business and technical stakeholders in translating needs and business priorities for systems into tools requests

- Experience working in/with B2B sales teams Proven success in complex project management and execution Process / workflow experience

Key Responsibilities:

• Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
• Resolve customers’ enquiries, complaints and feedback
• Assist with membership enrollment process
• Provide remote technical assistance to customers
• Manage outgoing calls to customers during customer journey including satisfaction survey
• Analyze each situation and escalate calls to the right team

Key Requirements:

• Possess relevant experience in the call centre / customer service environment
• Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
• Excellent team working skills and flexibility in approach to work
• Strong organizational skills, ability to multi-task and detail oriented
• Able to work on rotating shift (including weekdays and weekends) - 12 hour shift

Job Description

1.) To liaise with customers via email on

- Shipment inquiry

- Booking Requests

- To assess & manage individual flight's capacity

- To input booking details into the in-house system

- To finalize C.B.A (cargo booking Booking Advice ) for all flights

- To update uplift status to customers via email

- To attend to phone calls from customer

2.) To liaise with internal stakeholders on

- Flight schedule updates

3.) To liaise with local Ground Handling Company on

- Documentation descrepencies

- Cargo descrepencies

- FFM/FWB/FHL transmission descrepencies

4.) To communicate with our overseas office on

- Transhipment cargo movement

- Flight's capacity management

5.) Other Side Duties

- Assist in billing when required

Minimum Requirements

- Qualification Nitec and above

- Must be proficient in Microsoft Word / Excel

- Possesses the right customer service etiquette

Working Hours - 5.25 days

Office hour - 9am to 6pm - Mon to Fri

9am to 1pm- (Alternate Saturday)

✅ Fresh graduates are welcome to apply

Responsibilities:
-Liaise with Customers/Carriers and agents for import and export shipments
-Work out quotations for customers
-Import/Export permit declaration and custom clearance
-Building business relationships with new customers and partners
-Prepare documentation and summary for customers' daily shipments
-Issue invoice and costing

✅ Requirements:
-Customer Oriented with good interpersonal skills
-Good written and oral communication skills
-Able to work independently
-Familiar with air/sea Import and Export cross trade shipment will be an added advantage
-Min O Level, preferably 1-year relevant experience

Location: Changi Area

Job Types: Full-time, Permanent

Salary: $2,000.00 - $3,200.00 per month

Lead, Infrastructure Specialist (Service Desk & Deskside Manager with PABX System Expertise)

Position Overview:

The DWS Integration Leader/Lead, Infrastructure Specialist is responsible for overseeing both the service desk and deskside support teams, ensuring efficient and effective technical support services for end-users and stakeholders. This role requires specialized expertise in PABX system, including maintenance, and troubleshooting.

Key Responsibilities

Team Leadership:

· Provide leadership, direction, and mentorship to both the service desk and deskside support teams.

· Conduct regular team meetings, performance evaluations, and coaching sessions to ensure high-performance standards.

Service Desk and Deskside Operations:

· Manage the day-to-day operations of the service desk and deskside support teams, ensuring timely resolution of support tickets and service requests.

· Monitor service desk metrics and KPIs, as well as deskside support activities, to evaluate performance and identify areas for improvement.

· Develop and implement standard operating procedures (SOPs) to streamline processes and enhance efficiency across both support channels.

Continuous Improvement:

· Drive continuous improvement initiatives across service desk and deskside support.

· Identify opportunities for process optimization, and technology enhancements to improve service delivery and reduce manual effort.

· Stay updated on industry best practices and emerging technologies related to IT support and telecommunications.

PABX System Expertise:

· Serve as the SPOC for PABX-related inquiries and issues, collaborating with vendors and internal teams as needed.

· Develop and maintain documentation and training materials for PABX system users and support personnel.

Qualifications:

· Bachelor’s degree in information technology, Computer Science, or related field.

· Proven experience (10 years) in IT support roles, with 5 years of experience in managerial or supervisory positions.

· Strong leadership skills with the ability to lead and motivate teams in a dynamic environment.

· Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.

· Understanding of IT service management frameworks such as ITIL. Certification in ITIL required.

· Experience with service desk tools, deskside support techniques, and PABX systems.

· Healthcare experience preferred.