On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

PURPOSE

We are seeking a skilled Proposal and Service Designer to join Fujifilm Business Innovation APAC. In this role, you will be instrumental in creating persuasive proposals and service presentations for clients, ensuring a visually captivating representation of Fujifilm's business initiatives.

ROLE

• Collaborate closely with internal teams to understand business needs and objectives.
• Develop and design compelling pitch decks, presentations, and proposals that effectively communicate Fujifilm's value proposition.
• Create visually appealing and innovative graphics, infographics, and layouts to enhance presentation materials.
• Conduct thorough research to gather relevant data and insights to be incorporated into proposals.
• Ensure consistency in branding, messaging, and design across all proposal and presentation materials.
• Think creatively to provide unique and out-of-the-box solutions for presentation challenges.
• Work within tight deadlines, managing multiple projects simultaneously.
• Stay updated on industry trends and incorporate fresh ideas into design concepts.
• Collaborate with cross-functional teams to gather input and feedback for continuous improvement.
• Maintain a high level of attention to detail in all aspects of design and content creation.

REQUIREMENTS:

• Bachelor's degree in Graphic Design, Marketing, Communications, or a related field.
• Proven experience in proposal and service design, preferably in a corporate or B2B setting.
• Proficiency in Microsoft Office Suite, particularly PowerPoint, and familiarity with graphic design tools like Adobe Creative Suite.
• Strong understanding of business concepts and the ability to translate complex ideas into visually appealing presentations.
• Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
• Creative thinking and problem-solving skills to develop unique and engaging presentation materials.
• Ability to work independently and manage time efficiently in a fast-paced environment.
• A portfolio showcasing previous work in proposal and service design.

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

• Position: Customer Service/Sales Admin Assistant (Junior Role) - Up to $3000 + AWS
• Location: Lower Delta Road (2 Bus Stops from Tiong Bahru MRT)
• Working Hours: Mondays to Fridays | 8:30am to 5:30pm AND 1 Saturday per month Half Day
• Salary (commensurate with experience): Up to $3,000 + AWS + Medical Benefits + 14 Days Annual Leave
• Duration: Permanent
• Industry: Civil Engineering

Responsibilities:

• Prepare quotations and do follow up with customers
• Liaise with Sales and Site Inspectors on the needs of the customers
• Maintain and file documents records
• Handle general call enquiries
• Maintain customer database record
• Perform purchasing roles
• Assist in sourcing of product Any other ad hoc duties assigned

Requirements:

• Minimum Nitec in relevant studies
• Must be able to work in a fast pace environment
• Must be proficient in Microsoft Office, Outlook etc
• All with relevant experience welcome to apply

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Position : Customer Service Officer or Executive
• Location : Orchard - Near Somerset MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary (commensurate with experience): Up to $4700 + 1 month completion bonus + 14 days annual leave + Medical reimbursement
• Duration : 1 year contract - convertible or renewable
• Industry : Power Generation

Main Responsibilities:

• Manning of hotlines & Customer Care mailbox
• Handling incoming enquiries via hotlines, email and other channels
• Account servicing for customers belonging to Residential, Small Commercial Sales & Landlord/ Tenant segments
• Act as a brand ambassador, offering electricity plans and assist customers in services required
• Understand their role in engaging with key stakeholders
• Achieve monthly performance goals
• Handle administrative tasks
• Keep up to date with market and industry trends
• Ability to identify opportunities and challenges
• Support new developments and initiatives
• Developing of customer service quality benchmark
• Answer enquiries from all mediums, including but not limited to walk-ins, phone calls, emails and social media leads

Requirements:

• Diploma / Degree
• Strong interpersonal skills and comfort with engaging new people on a daily basis.
• Experience in B2C sales and cold calling/customer relationship skills.
• Experience in MS Office, CRM and other customer service management software or solutions are a plus
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with

any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

• Position :Service Technician(CCTV/Security System)
• Location : Islandswide- Office in Outram
• Working hours : 5 days work week;(8.30am, -6.00pm)
• Salary (commensurate with experience) : Up to $4200 gross ($3500Basic +Transport allowance $400-$750) AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance + allowance
• Duration : Permanent
• Industry : Security system

Main Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

PURPOSE

We are seeking a skilled Proposal and Service Designer to join Fujifilm Business Innovation APAC. In this role, you will be instrumental in creating persuasive proposals and service presentations for clients, ensuring a visually captivating representation of Fujifilm's business initiatives.

ROLE

• Collaborate closely with internal teams to understand business needs and objectives.
• Develop and design compelling pitch decks, presentations, and proposals that effectively communicate Fujifilm's value proposition.
• Create visually appealing and innovative graphics, infographics, and layouts to enhance presentation materials.
• Conduct thorough research to gather relevant data and insights to be incorporated into proposals.
• Ensure consistency in branding, messaging, and design across all proposal and presentation materials.
• Think creatively to provide unique and out-of-the-box solutions for presentation challenges.
• Work within tight deadlines, managing multiple projects simultaneously.
• Stay updated on industry trends and incorporate fresh ideas into design concepts.
• Collaborate with cross-functional teams to gather input and feedback for continuous improvement.
• Maintain a high level of attention to detail in all aspects of design and content creation.

REQUIREMENTS:

• Bachelor's degree in Graphic Design, Marketing, Communications, or a related field.
• Proven experience in proposal and service design, preferably in a corporate or B2B setting.
• Proficiency in Microsoft Office Suite, particularly PowerPoint, and familiarity with graphic design tools like Adobe Creative Suite.
• Strong understanding of business concepts and the ability to translate complex ideas into visually appealing presentations.
• Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
• Creative thinking and problem-solving skills to develop unique and engaging presentation materials.
• Ability to work independently and manage time efficiently in a fast-paced environment.
• A portfolio showcasing previous work in proposal and service design.

Interested candidates who wish to apply for the position, please click "Apply".

EA Licence No: 11C5502

EA Registration Number: R23118280

SERVICE TECHNICIAN (HOME APPLIANCES)

$1,900 to $2,800 per month

Job Description

Servicing & Repair

· Repair, maintenance and test tasks for home appliances

· Providing service and customer support

Requirements

· Working Hours: 5.5 days (Monday – Friday : 08:30am to 05:30pm, Saturday: 08:30am to 12:30pm)

· Relevant working experience

· All ages are welcome to apply

· Able to speak English and Chinese in order to assist and communicate with clients.

· Near Simei (East region)

· Salary will be commensurate based on experience and qualifications.

· Please call 96178475 during office hour if you are interested

Responsibilities:

• Perform administrative duties and provide customer service to our patients
• Responsible for registration and billing, payment/deposit collection, appointment scheduling as well as providing financial advise to patient
• Responsible for assigning beds and scheduling follow up appointments for patients.
• Any other duties assigned from time to time

Requirements:

• GCE 'N'/'O'/'A' Level, NITEC, Higher NITEC or Diploma in any relevant discipline
• 1 to 2 years of working experience are welcome to apply
• Good interpersonal & communication skills
• Proficient in Microsoft Office applicantions

Working Schedule (Staggered hours):

• 8.30am - 5.30pm (shift 1) / 10am - 7pm (shift 2)
• You are required to work on weekends and Public Holidays on rotational basis

Job Description:

• Hands-on to install, service & repair of lighting & indoor farming equipment.
• Communicate & manage customer’s expectations.
• Promote safety, assist in improving and ensuring workplace safety.
• Other ad hoc duties.

Job Requirements:

• Secondary level with 1-2 years of hands on repair experience.
• ITE/ Diploma in Electronics/ Mechanical/ Electrical/ Automotive or related field are welcome to apply. No Experience required.
• Preferably with Class 3 Driving Licence.

5 day work week with overtime

Interested applicants, please send us your resume with your Last/ Current drawn salary, Expected Salary, Notice Period to us.

PURPOSE:

Supporting the pursuit of new business through crafting transition and transformation plans as part of the proposal and projecting strong project management competency.

Executing transition plans – Transition projects moves a Customer organization from its current mode of operation to an FB-managed mode of operation. Transition will include the assumption the as-is environment, as well as fulfilling contractual requirements necessary to facilitate the transfer

Executing transformation plans – Transformation is the implementation of a set of contractually defined activities as stated in the solution design. These activities should meet specific business objectives and lead to service enhancements, cost reductions, and/or quality, productivity and technology improvements.

RESPONSIBILITIES & TASKS:

• Lead a transition and/or transformation project team (maybe cross-functional, cross-country, cross-organization, cross-service, involving 3rd parties) to takeover service delivery from the customer (or incumbent) per the committed transition plan. Depending on project scale, may lead several projects simultaneously.
• Work with customer and FB teams (delivery management, delivery manager, staffing, infrastructure/tools, etc.) to manage and deliver (transition and transformation) projects on schedule, within budget and with a high level of customer satisfaction.
• Act as counterpart to customer appointed transition manager – maintaining close contact to ensure delivery to schedule and issues addressed.
• Develop and own transition communication plan to ensure consistent understanding of transition progress within key stakeholders
• Own transition management methodology. Update/improve the methodology based on learning and customer requirements/feedback.
• Adhere to standard transition management methodology
• Work in pursuit team to represent the transition and transformation function. Craft transition and transformation plans that may be part of the submitted proposal. Participate in customer presentations to project strong transition and transformation management competency.
• During transformation, the STM is accountable for the execution of all transformation activity end to end, with overall account responsibility remaining with the FB Client Manager.
• Manage risk during transition and transformation
• Ensure compliance with FUJIFILM Information Security Rule, Policies and Procedures at all time.
• Responsible for maintaining security of all FB information entrusted to and not limiting to proper classification & handling of FB documents and records.
• Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FB Information Security requirements.
• Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.
• Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

REQUIREMENTS

• Should have 10 years of total working experience with minimum 5 years of experience in managing IT or engineering projects – preferably with experience in setting up service delivery (covering aspects such as infrastructure setup, staffing, finance, knowledge transition, etc.).
• Degree in engineering, computer science, business or related fields.
• Understanding of service delivery in a business process outsourcing context, particularly in imaging and archival, accounts payable and customer acquisition services.
• Project Management certification e.g. PMP, CITPM
• Understanding of technology, particularly as related to imaging software and hardware, document integration.
• Strong customer management skills.
• Experience working in regional/global teams.
• Strong leadership skills – drive, initiative; assertiveness.
• Strong communication skills – spoken and written.
• Strong analytical and problem-solving skills.

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

Wilhelmsen Ships Service (WSS) is looking for a Cylinder Coordinator.

The people at Wilhelmsen don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it. Wilhelmsen Ships Service (WSS) supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals.

The Cylinder Coordinator will involve efficiently addressing customer inquiries related to cylinder commercial issues, resolving complaints, and ensuring compliance with business models. The role also entails coordinating with various teams to ensure competence, proper system usage, and optimizing cylinder turnaround on vessels.

Who you will be working with:

The Cylinder Coordinator will report to the Team Lead, Cylinder Coordination East.

What you will be doing:

Customer Fronting:

• Ensuring customers receive an efficient solution to all enquiries pertaining cylinder commercial issues
• Monitor, report and follow-up on customers’ complaints/non-compliance to the cylinder business models agreed
• Support correct administration of the assets on board customer vessels, including tracking of cylinders, analyzing cylinder discrepancies onboard customers’ vessel
• Utilizing conflict resolution techniques to de-escalate tense situations
• Escalating unresolved claims and credits to ensure these are resolved within KPI target
• Responsible for adhoc control of the count of cylinders in customers’ possession

Internal Stakeholder Management:

• Communicating with the rest of the Sales & CS teams, Credit team, Global Invoicing team, KL Coordination Team and Operations
• Support and assure competence in the network related to cylinder commercial models, including training
• Ensure correct usage of internal system with regards to all applications related to cylinder commercial transactions
• Suggesting process improvements and ways of working through identifying recurring issues, trends and reporting them business process owner/manager

What we are looking for:

• Diploma in Business or similar discipline.
• Minimum 1-2 years of relevant working experience
• Ability to deal with customers in a professional and empathetic manner
• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with an elevated level of responsibility
• Co-operating attitude, being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:  
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.   
https://www.wilhelmsen.com/ships-service/

Sounds interesting? If you can see yourself in this role, please let us know why you are our Cylinder Coordinator.

• Process customer’s orders timely and accurately
• Handle customer’s enquiries and provide sales quotations
• Efficient and smooth handling of customers’ request
• Handling of cargo documentation (Import Container Trucking/Export Container Trucking /Local Point to Point Trucking)
• Closing of job files every month
• Liaise and coordinate with carriers/clients/suppliers to ensure smooth and timely delivery
• Ensure compliance with client’s standard operating procedures
• Coordination with drivers and operations to ensure orders are completed in full and on time
• Prepare monthly/weekly/daily reports as required.
• Other ad-hoc duties as assigned.

PRODUCT AREA

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

As an Analytical Consultant within the Large Customer Sales (LCS) team, you will apply analytical frameworks and advanced data modeling to generate insights for business recommendations and evaluate various client business fundamentals to help accelerate client's growth and transformation. You will lead at least one client and/or partner engagement independently by building deep relationships and networks. You will develop customized industry analysis and headroom insights to present them to the sales teams in advance of client-facing meetings.

Qualifications

JOB RESPONSIBILITIES

• Analyze large complex data sets, validate insights and translate them into business recommendations. Identify scalable insights solutions in collaboration with sales team.
• Help automate core processes and develop scalable impactful dashboards. Coordinate timelines, goals, and objectives for assigned areas of an insights project.
• Act as a thought partner for the leadership team on industry analysis, research, knowledge and foresight.
• Co-develop project roadmap and priorities for industry insights projects in collaboration with Country and Industry Heads.
• Support consultation and collaboration among specialist and other cross-functional partners on joint industry projects.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in the Consumer Goods, Media, or Entertainment Industry.

PREFERRED QUALIFICATIONS

• Possess business consulting skills and a hunger to learn about consumer digital behavior with a deep focus on video and apps consumption.
• Possess analytical mindset with ability to handle large complex data sets.
• Demonstrate working knowledge/familiarity on some form of data and analytics tools.
• Ability to influence actions and inspire an audience with storytelling.
• Ability to interact confidently with mid-senior leaders of the organization.

Responsibilities:

• Responsible for payment collection, process medical reports requests as well as arrange appointments for specialist and work injury compensation reviews.
• Provide excellent customer service to our customers and meticulous administrative support.
• Responsible to liaise with different stakeholders to facilitate the completion of medical report requests.
• Any other duties assigned from time to time

Requirements:

• Minimum 'N' Level qualification
• Relevant work experience in healthcare, hospitality or service industries will be an advantage
• A customer-oriented team player with good interpersonal skills
• Able to multitask and have an eye for details

Working Schedule (Office hours):

• Mon – Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm

Wilhelmsen Ship Services is looking for a Port Service Engineer.

The Port Service Engineer will sell and promote Wilhelmsen Ships Service Network, products, services and concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary.

Who you will report to:

The Port Service Engineer reports to the Port Service Manager – works closely together with the rest of the team to promote Wilhelmsen Ships Service.

What you will be doing:

PSE Main responsibilities

• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in the system and create relevant leads
• To possess the required and defined technical competencies that is agreed with the Area Technical Sales Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report backin Salesforce, included reporting of any customer complain if necessary
• Report back to Area Technical Sales Manager(Sales)on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)

PSE working for MP Operations extra responsibilities

• Received import shipment pre-alerts and documents.
• Create documentation and apply for local authorities import shipment approval (as required).
• Submit and Follow up with authorities for on time approval of shipments.
• Coordinate for the preparation of import clearance with Customs Specialist/Freight Forwarder.
• Attend MOI/Customs inspections in ports during shipment clearance as well as warehouse inspection as required.
• Maintain operation standards for customs procedures, including valuation, classification, entry review and record retention.
• Maintain a firm understanding of Dangerous Goods customs handling requirements

What you need to be successful in this role:

• Tertiary / Degree in a technical/engineering field (mechanical, engineering, maritime)
• Approximately 3-5 years’ experience in technical/ engineering / maritime field
• High intellectual curiosity and a willingness to learn
• Capability to drive an independent workstream

What we are looking for:

• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with a high level of responsibility
• Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:

Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role, please let us know why you are our Port Service Engineer.

Job Title: Service Engineer, Shaft Line Solutions

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for a Service Engineer to strengthen the Field Service Resource team in Singapore. This position requires travelling to locations in and around South East Asia – approximately 50- 100 travel days a year.

This is a permanent opportunity, and its location is Singapore.

What will you be doing as Service Engineer? Your work will focus on these responsibilities:

• Perform Field Service activities according to the work plan.
• Perform overhauls and repairs on assemblies on site and/or in workshops.
• Interact professionally with customers during the work execution.
• Perform internal and external progress status of the assigned work.
• Create the Service Work Reports.
• Ensure that the work is executed according to QSHE guidelines and site procedures and policies
• Follow-up and report on the status of work orders to customer and/or internal stakeholders.
• Continuously seek for solutions in according to best practices.

To be successful in this role, we expect you to have:

• Mechanical knowledge in propulsion equipment
• Self-motivated, analytical & fault-finding skills
• Mature, hardworking, have good anticipation with a problem-solving attitude
• A team player with a positive mindset & ability to adapt / work in a challenging environment
• Good written & communication skill
• Diploma or NITEC in Mechanical Engineering
• At least 2 year working experience in related field

Why you and us

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: [email protected]

Brief description of the Restaurant

First opened in 2012, Baker & Cook is Singapore’s only true artisan bakery & foodstore. Our bakery products are hand-crafted and made with time honoured processes with honest ingredients. Baker & Cook is the creation & pride of celebrated Global Baker, Dean Brettschneider.

Job Descriptions

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Job Requirements

• Passionate about service and people
• At least GCE “N” level or its equivalent
• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Those with no experience are welcome to apply
• Good team player and self-motivated
• 6 days work week and able to work on weekends/public holiday

Benefits

• GP, dental, birthday vouchers, staff discount, employee meal

Working hours

• 6 days work week; outlet operation hours: 7am - 10pm

Job Descriptions

• Receive and process guest orders, delivering food and beverages following standard operating procedures (SOPs).
• Maintain a high level of cleanliness and hygiene in the work area, adhering to established standards.
• Uphold personal grooming and hygiene standards consistently.
• Support supervisors in managing stocks and inventory, fulfilling allocated responsibilities.
• Ensure overall restaurant upkeep and promptly report any issues to superiors.
• Execute opening and closing tasks as assigned, preparing for service and completing necessary closing duties.
• Ensure proper table setup and service.
• Complete all tasks with timeliness and punctuality.
• Promptly fulfil food and beverage orders and other guest requests in line with operating standards.
• Establish strong rapport with guests and recognize and cater to the needs and preferences of regular patrons.

Job Requirements

• Possess 3 years of experience in a similar role in a Japanese restaurant.
• Exhibit excellent customer service skills and a friendly demeanor.
• Maintain a positive attitude and demonstrate outstanding communication skills.
• Show organizational proficiency and cleanliness.

Working hours

• 5.5 days Work Week
• Split Shift (10am – 3pm, 5.30pm – 10pm)

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

• Position : Customer Service Executive (Logistic/Incoterms/Shipping)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours), alternate saturday when required only
• Salary (commensurate with experience): Up to $420 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Main responsibilities:

• Responsible for facilitating and managing activities involving sea export, sea import, warehousing & trucking.
• Create bookings in Company’s proprietary freight forwarding system and job files
• Handle full set of import and export shipments and shipping documents such as Bill of Lading,
• Delivery Order, Permit Declaration, Notice of Arrival etc
• Monitoring pre-alert documents from Origin offices or sales support (sea import only)
• Track and monitor vessel arrivals / departures and update customers if any deviations.
• Handle all customers & enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale/customer's enquiry.
• Coordinate with business partners on Sales lead from the origin or the destination.
• Provide comprehensive service to all aspects of customer & requirement/problem solutions to handle their shipments.
• Preparing of invoices for customers' checking about subcontractor’s invoices & preparing of reports for internal & external customer.
• Ensure compliance with customer & Standard Operating Procedures (SOP)
• Preparing SOP for our internal use.
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements
• All other ad-hoc work instructions from manager

Requirement:

• Familiar with incoterms, custom requirements, import and export procedures.
• Minimum 2 - 5 years working experience in Freight Forwarding.
• Diploma in Freight Forwarding / Logistics is preferred.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Duration: 6 months
Working Schedule: Hybrid model (3 days WFO and 2 days WFH)
Working hours: Usual Monday to Friday 9am to 6pm

Responsibilities

• Execute processes and drive projects that have well-defined scope, effectively managing the activities that lead to successful outcomes of immediate team objectives.
• Consolidate information into a central location including stakeholders, plans, prioritized objectives, estimated task durations, risks, schedules, and dependencies.
• Develop the ability to adjust to deliver results on time using discretion and independent judgment in determining appropriate steps.
• Monitor and communicate progress, risks, and mitigations for defined programs and tasks.
  Proactively seek out guidance and apply existing best practices to improve existing programs and keep projects on track.
• Align stakeholders on decisions and changing circumstances.
• Support an established program within and across an organization
• Develop the ability to identify stakeholders and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives expertise
• Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance.

Develop relevant domain knowledge required to perform job (e.g., Google Sale worflow & tools, Customer Centricity principles)

Responsibilities under the direction of Manager

Cmmunications Management

Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders.

Execution and governance
Collect data relating to program progress from program stakeholders. Maintain project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating brand trust and reputation into decision-making. Advocate for Product Inclusion by considering equitable outcomes for all users in all addressable markets.

Planning
Author program charter that addresses scope and timeline of basic program, specify program OKRs, and explain resource requirements/dependencies, in close collaboration with program stakeholders. Create project plans that break down a project into discrete phases aligned to the product development lifecycle, including risks/dependencies.

Stakeholder management
Author stakeholder map that specifies who is impacted by, and who influences, program outcome in close collaboration with program stakeholders. Document program team roles and responsibilities. Ensure stakeholders are aligned on program plan and progress. Identify stakeholder misalignment and coordinate resolution. Demonstrate solid judgment on escalation management.

Skills

- Experience working with business and technical stakeholders in translating needs and business priorities for systems into tools requests

- Experience working in/with B2B sales teams Proven success in complex project management and execution - - - Experience working with business and technical stakeholders in translating needs and business priorities for systems into tools requests

- Experience working in/with B2B sales teams Proven success in complex project management and execution Process / workflow experience

• Position : Sales Coordinator
• Location : 2 bus stops from Joo Koon MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary : Up to $3500 (Depend on experience) ++ AWS + Variable Bonus + Medical
• Duration : Perm
• Industry : Manufacturers of vacuum pumps, blowers and compressors

Main Responsibilities

• Handle enquires from customers through/from/via emails, faxes, telephones, letters, or other communication channels
•  Advise customers of product availabilities, delivery dates,delivery location etc
•  Ensuring the accuracy and timely processing of customers’ orders.
• Prepare documentary supports, input orders into company computerssystem and monitor the status
•  Take special orders for items not in stock, or not normally in stock and notify customers when items are available or have arrived in close
• coordination with the supply chain executive and warehouse management
•  Take care of filing correspondence, coordinate, handle shipping and delivery documents, and negotiate LC to banks
•  Processing documents for sales meeting, tracking sales records and take parts in sales meeting
•  Collaboration with other department; contact technical department for example to deal with products or technical queries.
• Contact account
• department for example to deal with customer’s payment, deposits, refunds and stock returns etc. Contact supply chain for processing of PR/PO, logistic to agree on delivery date
•  Handle independently all shipping and customs invoice and liaise with company forwarders and shipping agents
•  Prioritizing various tasks to ensure efficiency so that all commitments can be met, changing those priority quickly and seamlessly if needed
•  Processing and updating of PO/records in the system
•  Verify orders confirmation against PO/System, inform supply chain for any discrepancy
•  Verify supplies invoices against PO/System
•  Negotiate rate with company appointed forwarders for best possible rate in line with the company’s buying policy
•  Coordinate all inbound traffic, maximizing cost effectiveness and tracking all consignments

Requirements:

•  Candidate must possess at least a professional certificate/ GCE ‘O’ Level NITEC, Diploma, or equivalent
•  At least 2- 3 year(s) of working experience in the related field is required for this position
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Summary

The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of CA-CIB information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement.

He/she is based in Singapore but works according to Paris windows of service, under the service manager of his business line.

Main Responsibilities

The Service Lead is accountable for:

• Performing all run activities in respect of CA-CIB process, ensuring:

– The team respects the SLA (changes, incidents, requests)

– Appropriate reaction, in line with the severity of an incident or escalation.

– ITS ITIL process is dully followed (change, incident, problem management).

• Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

– Escalates to management if needed

– Check if Knowledge was shared within the team and perform filed sessions.

– Enable coordination with other team (AS, Infra, Network, Build….)

– Create PSS post major incident and when improvement topic requires it

• Continuous improvement of service provided by Production Engineer L2 / L3

– Enable and encourage Improvement spirit within the team by being a role model on that topics

– Ensure the team has proper time slots to make the ongoing improvement

– Promote automation / Innovation

• Managing knowledge in coordination with AS community in Paris and London

– Trains Production Engineers on transferred activities for his business line (production of the applications)

– Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

– Act as global coordinator during DRP / WIP / main events.

– Review of major releases roadmaps with the team

– Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

• Controls quality of the RUN activities for all applications of his Business Line

– Recurrent incident

– Respect of SLA

– Reports / Documentations are built with high quality

• Role model in term of mindset: CI and proactive enhancement

• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

• Respect priorities and short/long term tasks given by Service Manager.

• Regular feedback with Service Manager are key role.

Skills sought:

Soft Skills

• Strong leadership abilities with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management.

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Coordination and decision taking capabilities during crisis situations.

• Ability to work under pressure

Experience

• Infrastructure or Application support hands on experience of 4-6 years’ mandatory

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

Working Hours and Shift Organization:

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time

• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.

• Service Lead might be escalated during non-office hours on his professional / personal phone.