Customer Service Coordinator
Basic Salary: $2,000 - $2,300 + OT + AWS & variable Bonus
Working Days: Mon - Friday 9am -5.30pm | Alt Sat 9am – 1pm
Address: Jurong East

Responsibilities:

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Job Requirements:

• Min. 1 years of working experience in related field
• Able to commit OT as and when required

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

· The control, administration and allocation of duties of all staff under his/her charge

· Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction

· Develop and grow new customer accounts

· Provide guidance to the team in resolving issues and investigation of customer issues

· Review CR induction performance to be in line with business needs

· Work with Commercial Team on the negotiation of contracts and agreement with customers

· Provide coaching, training and development to the team to achieve high performance

· Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area

· Provide feedback to the Company regarding service failures or customer concerns

· Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers

· In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group

· Performs other related duties as assigned

Requirements

· Engineering/Business Degree with at least 5 years of experience in component repair business

· Proven track records in sales for aviation component repair

· Excellent organisational and leadership skills

· Strong communication and interpersonal abilities with customer-oriented mindset

· Excellent knowledge of MS Office, databases, SAP and information systems

Position Summary:

Responsible for ensuring that the demand received from the customers is met whilst achieving high fill rates and minimal write offs by getting the “right demand” from the customers and by ensuring an efficient execution of the “order to cash” process. Involves working with the customers to generate the 24 months rolling forecast with targeted accuracy and then ensuring that all orders are processed with accuracy and efficiency along while minimizing risks

Responsibilities:

• Support the country-level forecasting process and balance demand forecasts, sales plans, and customer orders.
• Prepare for and participate in the country-level SOP process.
• Review each incoming purchase order against agreed MOQs, prices, and delivery timelines.
• Initiate the "Order to Cash" cycle by issuing a corresponding PO to the supplier.
• Monitor the progress of orders throughout the cycle, taking a proactive role in identifying and resolving issues to achieve high fulfillment rates.
• Coordinate between the customer and the supplier to ensure the availability of shipping documents for import/export license applications and final shipments.
• Communicate ETAs, potential delays, and other issues impacting delivery timelines to customers.
• Close POs and book costs in the system upon delivery completion.
• Review and assess the feasibility of order change requests, and execute them by coordinating with all impacted parties.
• Manage, analyze, and reconcile purchase orders internally and externally.
• Generate customer invoices to facilitate shipments and payments.

Requirements:

• Minimum Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• At least 3 years of experience in supply chain management or a related field.
• Proficiency in Japanese to communicate with Japan counterparts.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with ERP systems is a plus.

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Working Day

• Full time: 5.5 days work week
• Part time: 3 days work week, depending on the reservations for the week

Salary

• Full Time - Up to S$3,500 (depends on work experience)
• Part time - Up to $2,000 (depends on work hours)

Working location: CBD (Walking distance from Telok Ayer MRT Station)

Roles and Responsibilities

• Provide smooth and efficient services at the Restaurant
• Prepare opening and closing of Restaurant
• Standard service duties which include taking and processing food orders, receiving and handling guests, cashiering, preparation of beverage etc
• Provide friendly, excellent quality service to all guests
• Clear and reset counters or tables
• Execute any other ad-hoc duties and responsibilities as assigned

Requirements

• Minimum Secondary school education with ‘O’ Level passes
• Experience in Japanese fine dining environment will be an advantage
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Possess good command in English
• Great team player and customer service oriented
• Possess Food Safety and Hygiene certification
• Able to work on evenings, weekends and public holidays

Please click on APPLY button or send your resume directly to [email protected] with your availability date and expected salary.

Job Title: Customer Service Representative

Location: 77 Robinson Road

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.

Job Summary

Warranty Cost Planning & Support
•Responsible with tabulation and reporting of monthly warranty support cost across Sales Companies and Product categories.
•Responsible with Budget Planning and Forecast for warranty support cost.
•Analyse the reason of gap (if any) between Actualized spending vs Planning.
•Responsible on data update and maintenance in warranty cost recording system (TM1, SAP)

Support Extended Warranty function.
•Support the setup of extended warranty package and price for company’s products.
•Support respective Business Units Go-To Market strategies with the right, compliant and efficient processes.
•Support extended warranty cost and profitability reporting and analysis.
•Provide prompt support to the management and team for any other assignments/duties that are required based on business needs.

Key Accountabilities
•Timely submission of AS cost monthly/BP/FC reporting to FinancEe.
•Provide quality review/analysis/reporting of Warranty cost.
•Ensuring ESCs and Product Group cost ratio are actualized to target.

Key Job Requirements

Job / Skills Competencies
•Strong data analysis skill, especially dealing with cost/ profit.
•Good collaboration, communication (verbal/written), and presentation skill.
•Possess problem-solving and continuous improvement mindset.
•Proficient in Microsoft Office Suite, Dashboard (Power BI/Lumira).
•Working experience with ERP systems (preferably SAP).

Critical Work Experience
•Minimum 5 years after-sales service, especially within the scope of cost forecast/management and extended warranty related function.

Qualifications
o Diploma or Degree in Business/Finance/Management

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 24491

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Juancho Villafuerte   |   Registration No:R24119907

· Manage overall project database including develop and implement of statistical reports

· Interpret data, analyze results using statistical techniques and provide ongoing reports

· Acquire data from primary or secondary data sources and maintain data systems

· Work with management to prioritize business and information needs

· Locate and define new process improvement opportunitie

· Provide quality assurance of imported data

· Report the results back to the project managers and stakeholders

· Lead a team of Customer Service Officers to achieve KPI

· Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information

· Handle incoming hotline and mailbox enquiries to resolve respondents’ issues

· Compile, record, input survey returns and data accurately into the system

· Conduct data verification of completed survey cases to ensure accuracy and reliability of data

· Set KPI for the officers in accordance to the project timeline to ensure project’s success

· Provide assistance, guidance, and coaching support to officers to meet KPI

· Assess work performance of officers and identify areas that need improvement

· Ensure that the given KPI for the team are being met based on the project timeline

· Monitor and provide project status report to manager

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5993

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Marine Service Engineer

Location at Tuas, work on site

5 Work Days 8am-5pm / 8.30am-5.30pm / 9am-6pm

Salary: $ 2,500 - $4,500 + AWS (Dec) + Variable Bonus (Jan) + Medical Benefits + Transport Allowances

Roles & Responsibilities

• Perform the repair, maintenance or overhaul of marine diesel engines 2 & 4 stroke under supervision of Engineer / Technicians.
• Comply with all the requirements to carry out the jobs in the shipyards or anchorages.
• Lifting and shifting heavy components of engine back to workshop for repair / recondition and vice-versa.
• Ensure prompt response and smooth communication with the customers
• Perform other tasks as may be assigned by the Operation Manager

Job Requirements:

• Min Diploma in marine / mechanical / engineering qualification
• Hands-on experiences in trouble-shooting, maintenance and repair is an added advantage
• Training period at office (Tuas), after training will work on site
• Willing to work in shipyard / anchorage environment

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Customer Service and Administration Executive

• S$2,000 - S$2,800 + AWS + Bonus (Depend on Company Performance)
• 5 days Mon – Fri
• 9am – 6pm
• Nearest Mrt: Taiseng

Responsibilities

• Address and respond to customer inquiries regarding products and orders through email, phone, and in-person interactions.
• Assist with customer service appointments and address product-related questions.
• Organize and manage inventory to ensure timely order fulfilment.
• Perform daily administrative tasks related to operations and logistics.

Requirements

• Degree or diploma, or equivalent qualifications.
• Basic proficiency in Microsoft Office applications.
• Experience with managing e-commerce platforms is a plus, but training will be provided if necessary.
• Unloads and pack ordered items (5 – 10kg)

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Job Title: Nightclub Service Crew

Job Description:We are seeking enthusiastic and customer-oriented individuals to join our team as Nightclub Service Crew. As a member of our service crew, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests. Your duties will include greeting and seating guests, taking drink orders, serving beverages, maintaining cleanliness in the venue, and assisting with various tasks to support the smooth operation of the nightclub. This position offers an exciting opportunity to work in a dynamic and fast-paced environment and be a part of a vibrant nightlife scene.

Responsibilities:

• Greet and welcome guests upon arrival, providing a friendly and hospitable atmosphere.
• Take drink orders accurately and efficiently, ensuring prompt service.
• Serve beverages to guests while adhering to responsible alcohol service guidelines.
• Maintain cleanliness and organization in the nightclub, including bar areas, tables, and restrooms.
• Monitor the crowd and address any disturbances or issues that may arise.
• Communicate effectively with other staff members to ensure smooth coordination of tasks.
• Uphold the nightclub's policies and procedures, including age and dress code requirements.
• Provide information about drink specials, promotions, and entertainment events to guests.

Requirements:

• Prior experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and organizational skills.
• Willingness to work late nights, weekends, and holidays as required.
• Ability to stand and walk for extended periods.
• Must be at least 21 years of age or older.
• Knowledge of responsible alcohol service practices is a plus.

Join our team and become a part of the excitement at our nightclub! Apply now to kick-start your career in the hospitality industry.

About Us!

Flex is a boutique bar located in the financial city commercial district of Singapore that starts to refine every operational detail from a diversified perspective. Flex represents our admiration towards music and art. It is the embodiment of culture, fashion, avant-garde, and forward thinking.

F#Fair L#Legacy E#Experience X#Factor

Responsibilities:

1. Develop and execute the human resources strategy for the Singapore branch, ensuring alignment with the overall corporate strategy.
2. Oversee comprehensive human resources functions for the Singapore branch, including but not limited to recruitment, training, performance management, and employee relations.
3. Manage administrative affairs for the Singapore branch, including office facility management, logistical support, procurement, and maintenance of equipment.
4. Assist in communication and collaboration with local government agencies and labor authorities in Singapore.
5. Handle employee welfare, labor contracts, and other related matters in compliance with local regulations and company policies.
6. Coordinate with local vendors to ensure the timely provision of office supplies and services.
7. Ensure the development, implementation, and updating of human resources policies and administrative procedures for the Singapore branch.
8. Lead the implementation and execution of strategic initiatives for talent development and learning, including conducting learning needs analysis, developing comprehensive learning plans, and managing enterprise-wide learning programs such as leadership development, professional conversion programs, and work-study programs.
9. Collaborate with stakeholders to create and implement talent attraction and retention initiatives, integrating technology-enabled and microlearning modules into the talent development framework.
10. Manage talent management processes and execute high-potential development and succession planning with guidance from the Center of Excellence, providing support for talent and succession planning processes and preparations for talent review meetings.
11. Analyze metrics and KPIs to track talent development, succession planning, learning utilization, and other outcomes related to talent and learning development.

Qualifications:

1. Minimum a bachelor’s degree in human resource management, Business Studies/Administration/Management, or equivalent.
2. Minimum 10 years of HR/Admin managerial experience with business partnering and change management skills/experience.
3. Strategic HR competencies required include Talent Management, Leadership Development, Time Management, Succession Planning, and Coaching.
4. Professional HR related certification i.e. IHRP, etc. and HR experience in the financial industry are not a must, but an added advantage.
5. Familiarity with Singapore employment laws, regulations, and best practices, with a commitment to maintaining compliance and confidentiality.

Ensure the timely answering of customer sales queries, their bookings and follow up:

- By prioritizing the incoming quotes as per set guidelines

- By following the set guidelines in terms of price offering in order to win the quote

- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)

- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)

- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)

- By promoting Cargolux’s value added services

- By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels

- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking

- By requoting the customers if certain parameters of the initial quotation have changed

- By updating all sectors of a booking pre-flight

- By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.

- By ensuring that bookings, subject to compliance checks are processed prior to departure

- By pro-actively following up on pending offers

Cross divisional collaboration

- By building bridges with other departments to improve communication

- By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours

- By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges

- By being a contact person for all questions regarding freight transport

- By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements

Ensure Customer Service and Sales Activities

- By pro-actively contacting potential customers in case of short-noticed space availability

- By redirect received market information to the Sales Management
- By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team

- By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.

- By monitoring his/her and the teams work based on available/provided data and dashboards.

- By pro-actively starting 1st level escalationsl

- Planning and executing customer visits, if required and in coordination with Sales Management

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2500 - $3500

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

• Working Days: Monday - Friday (public holidays off)
• Working Hours: 7am-2pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Working Days: Monday - Friday
• Working Hours: 930am - 830pm (Inclusive 1 hr break time)
• Salary: $2300 - $2500
• Locations: Raffles Place / One North MRT [ fix location ]

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Customer Service Reception

• Somerset
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• $2,500 - $3,500 (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Salary: $2,200 - $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Minimum 2 years of relevant experience

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."