Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

Service Engineer x 2

Office location :Boon Lay
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances: $2,800-$3,000

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Perform servicing, repairs, upgrade, retrofit, maintenance and calibrating level instruments and analyzers out field service attendances job (Shipyard/Anchorage).
• Provide back-end support for the Service team in Local office, oversea service office or oversea authorize service agent.
• Handling pre and post administrative work, generate Service reports and other relevant documents.
• Willing to work overtime, weekends, and be overseas for periods of up to several months.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

• Working Days: 4 days (public holidays off)
• Working Hours: Mon-Thu 9am - 330pm (30mins break)
• Salary: $1,400
• Locations: Raffles Place / One North MRT [Fix location]

Responsibilities:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

1) Coordinate adhoc / consolidation booking with customer and booking of space with airline.

2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer.

3) Monitor consolidations for various destination, monitor on the space and rates.

4) Send flight schedules to customer upon confimation.

5) Arrange adhoc cargo service for customers. (Fumigation, DG declaration and packing, wooden crate packing)

6) Check uplift of shipment after lodgement to terminal.

7) Send permits and AWB to customer after flight departed.

8) Raise amendment if any to airline and destination agent.

9) Raise monitoring reports for some customer to monitor rates and load.

10) Suggest solution for customer base on their shipping needs. (Training will be provided, assistance will be given by superior.)

11) Communicate with Sales/accounts team regarding quotation and billing matters.

13) Coordinate adhoc coload booking from other coloaders.

14) To solve any problem that may arise for export cargo with destination agents.

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Key Highlights

• 5 days work week
• 9am to 6pm
• $2300 - $3000
• 6 months contract
• Location: Parkway Parade

To support the CSD team with upcoming condominium projects. Will be required to conduct virtual handover for homebuyers for both projects and carry out various workstreams that will be required before the condominium's TOP in Q4.

Responsibilities:

• This role provides support to the Customer Service Team at HQ and where required they may be sent to support the operation team at the various projects.
• This role provides support to the Customer Service with virtual handover and may be required to support the Operations team.
• At site to assist with preparation of handover kit, dressing up units in preparation for unit handover to the homebuyers.
• Provide frontline service support by answering homebuyers' enquiries.

Requirements:

• Min GCE ‘O’ Level
• 1-2 years of experience in Administrative Duties
• Customer oriented
• Responsible and reliable
• Fluent verbal communication skills
• Good organising skills
• Team player

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie

Registration Number: R1548888

EA License Number: 10C3804

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

• Maintain, troubleshoot, and repair container handling equipment at PSA, depots, and workshops.
• Conduct scheduled preventive maintenance services for equipment.
• Respond to customer breakdown calls promptly.
• Assist in assembling, installing, testing, and commissioning new equipment.
• Work on various equipment types: Reach stacker, empty container stacker, terminal tractor, and heavy forklift.

Requirements:

• ITE in Mechanical/Electrical/Automotive or equivalent.
• Possess Forklift or Class 3 driving licenses.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description
To support Corporate Banking Team in growing and servicing the Trade Finance portfolio, coordinate with Trade Ops and Client on all Trade documentation requirements, and ensuring Client satisfaction.

• Handle Trade enquiries of clients
• Liaise and coordinate with internal stakeholders including Business Unit, GTS Product Partners, and Trade Ops to ensure maximum Client Satisfaction
• Suppor RMs in TF business acquisitions.
• Engage Clients to maximize Trade Utilisation above 60% level
• Manage Trade Pricing negotiations with client, and obtain necessary approvals for trade and pricing deviations

Job Requirement

• Minimum a bachelor’s degree in Finance or any related discipline
• Minimum 5 years’ experience in Trade Financing

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description
To support Corporate Banking Team in growing and servicing the Trade Finance portfolio, coordinate with Trade Ops and Client on all Trade documentation requirements, and ensuring Client satisfaction.

• Handle Trade enquiries of clients
• Liaise and coordinate with internal stakeholders including Business Unit, GTS Product Partners, and Trade Ops to ensure maximum Client Satisfaction
• Suppor RMs in TF business acquisitions.
• Engage Clients to maximize Trade Utilisation above 60% level
• Manage Trade Pricing negotiations with client, and obtain necessary approvals for trade and pricing deviations

Job Requirement

• Minimum a bachelor’s degree in Finance or any related discipline
• Minimum 5 years’ experience in Trade Financing

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Overview:

The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.

As an Associate on the Client Service team you will focus on making the right connections between our clients and Advisors across numerous industries. Your role will focus on researching industries relevant to client project requests and recruiting elite subject matter experts into our network to ensure the right connection is made. After you master these core skills of recruiting and connecting Advisors with clients, you will gain additional exposure to more complex project and client relationship management as you grow your career here and move into Research Manager and Project Manager roles.

Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.

What You’ll Do:

• Review and analyze client research requests and use a range of resources to identify the most relevant subject matter experts across geographies, industries, and topics for each project
• Utilise the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network by effectively communicating why their expertise is a good match for the specific project you’re working on
• Screen experts for their suitability for specific client projects and create professional profiles for client consideration
• Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors

What You Have:

• Fluency in English
• Ability to speak a second Asian language such as Mandarin, Korean, Japanese, Vietnamese, Thai, etc would be an added benefit
• Bachelor’s degree and strong academic record required
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Ability to work in a fast-paced entrepreneurial environment

What We Offer:

• Competitive compensation
• Group medical insurance coverage and dental benefits
• Gym benefits
• Casual, multicultural work environment
• Central office location

Job Description & Requirements

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Handling day to day customer enquiries, order takings, in-house system data entry
• Maintaining a cordial and professional relationship with customers
• Gather market and customer information on current and future trends
• Preparing quotations and tenders
• Data analysis & tracking
• Supporting periodic KPI reports
• Working closely with operations to ensure timely deliveries of services
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English and Italian, in order to effectively liaise with both Italian internal and external stakeholders
• Previous working experience in EU and or Italian/French/swiss owned companies
• Previous working experience in forwarding/shipping companies and or in luxury business (watch / gold jewelry international companies)
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas (mostly in SEA/APAC/EU)
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Handling day to day customer enquiries, order takings, in-house system data entry
• Maintaining a cordial and professional relationship with customers
• Gather market and customer information on current and future trends
• Preparing quotations and tenders
• Data analysis & tracking
• Supporting periodic KPI reports
• Working closely with operations to ensure timely deliveries of services
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English and Italian, in order to effectively liaise with both Italian internal and external stakeholders
• Previous working experience in EU and or Italian/French/swiss owned companies
• Previous working experience in forwarding/shipping companies and or in luxury business (watch / gold jewelry international companies)
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas (mostly in SEA/APAC/EU)
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Job Description :

• Answering phone calls, emails, online chat messages and text messages from customers
• Explaining products and services to customers and prospective customers
• Resolving customer queries and issues
• Entering information into a database such as order and payment information, customer feedback, and call logs
• Following detailed company procedures and policies
• Researching company products and programs
• Documenting and reporting customer interactions
• Creating a positive customer experience and encouraging repeat business

Skills/Requirements :

• Active listener, Outgoing personality, problem solving, adaptability, proficiency in Microsoft office, product knowledge, organizational skills, communication skills, willing to learn. Customer-orient, positive attitude
• Must enjoy working in Call Centre Environments
• Ensure excellent customer service support on hotline.
• Work closely with Team
• At least higher Nitec, GCE “N’ level and above education level
• 5 days’ work, rotating shift
• Good Benefits + Bonus

Tang Siew Guek Moon | REG No : R1328408

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies.

You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

Job Description

• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.
• must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.
• Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

• Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.
• A Customer Account Executive must be organized and possess a high level of administration ability to effectively manage paperwork.
• Due to the volume of communication that will be required with client, the Customer Account Executive must possess excellent client service skills.

Customer Support Executive

• Location: Ang Mo Kio
• Working days: 5 days 8:30am – 5:30pm
• Salary Range : $2000 - $3500

Requirements

• Diploma with at least 2 to 3 years’ experience in business-to-business sales or sales support
• Prior experience in spare parts sales in aviation industry will be advantageous
• Ability to read and understand basic engineering drawings will be advantageous

Responsibilities:

• Manage customers' orders and enquiries and follow through to order fulfilment
• Handle customers' enquiries on spare parts
• Assist Sales Manager on tender/ program/ contract
• Prepare quotations and follow-up with customers on order status
• Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers
• Process sales order using SAP system
• Address customers' concerns and maximize customer satisfaction
• Provide customers with after-sales support
• Generate periodic order status reports
• Follow-up on debit/credit memo

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Guest Service Officer-Hotel

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

Customer Service Executive

Working days: 5 days

Working hours: Monday to Friday 8am-530pm

Salary: $1800 - $2300

Location: Tuas South [Transport provided at Choa Chu Kang Mrt]

Responsibilities:

• Attend customer enquires through emails and phone calls with prompt reply/ acknowledgement back to customer.
• Enhance customer satisfaction.
• Monitor and oversee the service situation.
• Manage customer service teams.
• Other adhoc duties as assigned.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team introduction

The service stability team aims to improve the availability of online systems and is responsible for building industry-leading stability-related platforms. Our work includes but is not limited to research and development of infrastructure, chaos engineering, online inspection, and incident management. We support the rapid growth of TikTok and its affiliates under a globalized structure.

What you will be doing:

1. Evolve fail-over capability of core applications and build industry-leading stability-related platforms;

2. Design and develop a unified fault simulation layer that covers cloud infrastructure, middleware, and application;

3. Carry out chaos engineering along with business teams and summarize best practice that works for mass users; 4. Build and evolve the standard process for incident response to minimize MTTR (mean time to recovery);

5. Design and develop a measurement of hidden peril in production and take regular inspections;

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis;

7. Update software, enhance existing software capabilities, and develop and direct software testing and validation procedures.

Qualifications

What you should have:

- Bachelor's Degree or above in Computer Science, Software Engineering, or a related field with at least 5 years of relevant experience;

- Proficiency with at least one programming language such as Go/Python/Java, good coding ability and style, familiarity with concurrent programming is a plus;

- Familiar with design/development of microservice architecture, experience with distributed systems, middleware, and PaaS is a plus;

- Familiar with cloud-native stacks such as Kubernetes, Container, Service Mesh, VPC, etc. Experience with multi-datacenter and multi-region systems is a plus;

- Strong sense of responsibility and initiative, excellent problem-solving, communication, and teamwork skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

You will play an integral part in achieving branch’s goals by providing excellent customer service to our customers while attending to their banking needs.

Your role entails cash handling, customer service, end-day balancing and all operational matters at branch. Through our structured training program and mentorship, you will be fully equipped with the skills and knowledge to provide innovative and optimal solutions to customers’ query.

Responsibilities :

• Provide excellent customer service to our customers while attending to their banking needs;
• Perform day-to-day over-the-counter transactions, which includes cash handling/ management, account opening and closure, balancing of cash and cheques and remittance handling;
• Conduct CDD/ KYC checks during onboarding and transaction handling;
• Migrate and guide customers to use the self-service banking channels;
• Perform general administrative duties and support the daily operations of the branch;
• Assist customers in their enquiries and handling of feedback.

Requirements:

• Diploma / Degree in any discipline with at least 2 years' client servicing experience with basic understanding of relevant banking operations preferred;
• Excellent interpersonal communication skills and customer service skills;
• Meticulous, logical and attentive to details;
• Self-motivated and driven to attain personal & branch goals;
• Must be prepared to work branch hours as well as Sundays;

In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedback received is to be handled with urgency and care to provide an outcome that is both fair and satisfactory. You need to have the ability to drive escalations through defined process to resolution.

You must have the passion to provide outstanding customer service quality and be able to embrace change positively. You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer to resolve and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media.

Job Description:

• Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Meet SLA of 90% email resolution within 5 working days
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Analyse emails to streamline work processes, work with Team Lead to improve on the SLA and be involved in initiatives such as email reduction & chatbot.

Who we are looking for:
Competencies & Personal Traits:
• Strong command of the English language (spoken and written)
• Analytical and self-motivated
• Resourceful and resilient
• Effective in problem solving
• Fast learner

Working Experience:
• At least 2-3 years of experience in a Financial Institution and in a customer service role
• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage

Education
• Degree/Diploma holder in any discipline

Language
• English

Company Overview:

MVGX is a cutting-edge technology company dedicated to providing innovative solutions for carbon management. We specialize in Carbon Software as a Service (SaaS), offering advanced tools and analytics to help organizations measure, track, and reduce their carbon footprint. As sustainability becomes increasingly crucial in today's business landscape, we are at the forefront of empowering companies to achieve their environmental goals.

Job Summary:

We are seeking a proactive Customer Support Executive with excellent communication skills and the ability to collaborate with cross-functional teams. In this role, you will play a crucial part in supporting the sales team by creating persuasive PowerPoint decks, following up with clients, and ensuring a seamless backend support process.

Key Responsibilities:

1. Collaborate with the sales team to create persuasive and visually appealing PowerPoint presentations for client pitches.
2. Assist in developing and refining sales pitch materials, ensuring they align with the company's brand and messaging.
3. Follow up with clients post-sales meetings to gather feedback, answer queries, and provide additional information.
4. Maintain accurate and up-to-date records of client interactions and feedback.
5. Coordinate with internal teams to ensure the timely delivery of information and support to the sales team.
6. Support the sales team in coordinating and organizing sales events, webinars, and product demonstrations.
7. Provide backend support for sales-related administrative tasks as needed.

Qualifications and Skills:

1. Bachelor's degree in business, marketing, or a related field preferred
2. Bilingual in English and Mandarin to communicate with Chinese-speaking internal stakeholders.
3. Fresh graduates are welcomed to apply.
4. Proficient in creating compelling PowerPoint presentations and sales pitch materials.
5. Excellent written and verbal communication skills.
6. Good learning attitude and strong organizational skills with attention to detail.
7. Ability to work collaboratively with sales, marketing, and other cross-functional teams.
8. Proactive mindset with the ability to take initiative in a fast-paced environment.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Global CE Application Service Engineer.

As a Global CE Application Service Engineer you act as the subject matter expert of the data center Building Automation (BAS). You will be responsible for application support, service management, troubleshooting, maintenance, upgrades, optimization and security of the control system. You will be required to analyze controls monitoring data to proactively identify issues and provide optimization to controls standards to increase availability, efficiency and sustainability. You will be responsible to manage or support global service of the third party controls vendors, driving improvements to the systems and evaluation of new products. In this role you will be part of the global Datacenter Monitoring and Controls Engineering (DMCE) team, where you can work with a technically diverse team to learn and contribute to many aspects of control systems – execution, telemetry, security, service, operations and optimization. This is a flexible role allowing you to fully work remote.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Global CE Application Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

• Troubleshoot issues within the BAS and deploy appropriate fixes to resolve root cause(s).
• Track and implement engineering improvements for the BAS, including programming updates, software upgrades, executing new standards, and retrofits.
• Track and implement security improvements or fixes.
• Share insights and best practices to improve development and operations of system, platform, or product components while maintaining application quality and availability.
• Participate in design reviews and contribute to BAS improvements with awareness of cost management.
• Monitor, analyze, and utilize telemetry data to identify patterns that impact the system, enabling data reporting or telemetry.
• Implement reliable, scalable, and high-performance BAS solutions across teams and regions.
• Embody our culture and values.

Qualifications

Required Qualifications:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineeringOR equivalent experience.
  

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
• Mission Critical facility experience.
• HMI development in BAS or EPMS systems
• Experience with BACnet, IEC61850, OPC UA, and/or SNMP communication protocols
• Project management experience with a focus on agile methodologies
• Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
• Ability to balance competing demands for resources, adapt to changing priorities, and deliver projects on-time and in adherence to deadlines.

Job Descriptions:

• Full in charge of Machine assembly
• Handling Electrical panel wiring and machine cable routing
• Perform machine testing
• On-site installation & commissioning
• Marine Engines, Generator Sets maintenance, servicing & troubleshooting
• Updating progress of given tasks to department head
• Ensure given tasks complete within given timeline
• Liaising with suppliers, contractors and customers on site installation job
• Documentations as per ISO and Bizsafe standards
• Maintain workshop cleanliness after daily job

Job Requirements:

• ITE or Diploma in mechanical / electrical / mechatronics engineering
• Trained and / or experienced in Petrol/Diesel Engines or Generator Sets
• 2-3 years’ experience in mechanical engineering
• Positive attitude and willingness to learn
• A strong commitment to all health and safety guidelines
• A problem-solving ability