• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Define KPI/KRA for team and team members
• Actively participate in and drive continuous improvement projects
• Reporting back on results

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Senior Service Engineer, Propulsion. This is a permanent opportunity, and its location is Singapore.

What will you be doing as Senior Service Engineer, Propulsion? Your work will focus on these responsibilities:

• Mechanical maintenance and overhauling skill require for FPP, CPP, Gearbox, Transverse thruster, Azimuth thruster and WaterJet etc
• Carry out Propulsion product trouble shoot, maintenance and investigation
• Execute Propulsion product warranty, commissioning work and supervision of new building project
• Perform system upgrade for Propulsion control system
• Executing warranty, commissioning work & supervision of Field Service.
• Preparing service work reports
• System upgrade for Wärtsilä Propulsion System
• Technical communications with Wärtsilä field service stakeholders and customers

To be successful in this role, we expect you to have:

• Ability to work on engine/propulsion with field service & marine engineer background
• Ability to understand, use and correct electrical and automation schematics and drawings, and related component level documentation.
• Possess suitable real-world knowledge and experience related to control system specification and design, marine power distribution, motor control, process sensors and instrumentation, valves, pumps, fans and other process system componentry.
• Knowledge of machinery/field service work experience
• More than 3 years' experience of similar task
• Good command of written and verbal English, Diploma/BSc in Mechanical, Marine, Electric & Electronic or Mechatronic Engineering. Preference will be given to candidates who have propulsion FS experience.

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our career’s portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David J Samuel, Talent Acquisition Partner ([email protected]) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

LIFE AS AN ACS BROKER

• Building your list of potential customers by researching our database, websites, LinkedIn and trade press  
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customers
• Building relationships with Cargo Operators to ensure access to the widest range of aircraft available to provide solutions for our customers
• Maintain relationships with customers to ensure repeat business
• Working to sales target meeting financial objectives
• Ability to demonstrate expert understanding of the aircraft and chartering process
• Manage charter bookings from enquiry to completion
• Receiving inbound requests for urgent charters virtually 24/7
• Present bespoke quotes to customers demonstrating good commercial acumen
• Flight watching/overseeing flight departures (this might be unsociable hours)

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

As a Customer Engineer in Google Distributed Cloud, you will work with the sales and pre-sales teams to offer and deliver complex distributed cloud solutions. You are the technical expert with strategic global customers, leading conversation on cloud offers and driving decisions to align with Google Cloud services and delivery team innovation and capabilities.

Qualifications

Job responsibilities

• Create and execute on new cloud offers, creating business case, getting alignment from respective teams, addressing budget needs, getting executive buy in, securing customers, driving customers to prove offers, and scaling offers to field once proven successful.
• Be a technical advisor and point of contact for strategic customers and accounts with non-standard requests and innovation needs.
• Build and maintain strategic relationships with senior cross-functional key stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.
• Strategize surrounding solution code development in collaboration with internal or external developers/users/partners/clients/stakeholders (as needed).
• Lead scalability of existing solutions or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions. Influence major product decisions based on developer feedback or technical expertise.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in technical troubleshooting and managing partners and customers.
• Experience with edge computing, distributed systems or data center transformation.
• Experience in system design and any one programming language (Java, C++, Python, etc.).
• Ability to travel up to 60% of the time.

Preferred qualifications

• 10 years of experience in a customer-facing role.
• 8 years of experience in cloud infrastructure designing multi-cloud solutions.
• 3 years of experience building solutions using ML/AI.
• Experience partnering across business units, stakeholders, vendors and teams to achieve common goals.
• Experience managing distributed teams globally on scaled programs.
• Ability to communicate complex information to executive internal/external stakeholders.

Purpose

Responsible for sustainability, profitability and to achieve budget incremental volume plan and placements set for respective key accounts. Efficient utilization and deployment of resources and assets in securing these objectives.

Key Duties / Responsibilities

A: Achieving Sales, Incremental Volume and Profitability

1. Plan and implement overall incremental sales volume, profitability and budget plans. Responsible for growing volume, placement and revenue in key channels and accounts.
2. Identify key accounts for increased business partnerships and growth opportunities via strategic and beneficial to drive sales programme.
3. Manage contract renewals; formulate tenders’ proposals for key accounts. Fulfill existing terms and conditions. E.g. DME/Accruals/Incentives.
4. Conduct regular business reviews internally and with designated key accounts. Re-negotiate terms and benefits to improve profitability, sustainability and resources maximization.
5. Develop business plans, strategies and promotional activities with key accounts to drive volume and revenue indicators.
6. Formulate plans to continuously grow unconventional channels key accounts and convert accounts to increase horizontal and vertical volume growth.
7. Ensure key customers equipment orders are prepared and execute timely and within budget so that equipment procurement targets are supported. Prepare placement plan and forecast for refurbishment action and stock control.
8. Identify new strategic locations for market penetration and expansion opportunities.
9. Plan equipment movement to optimize assets contribution and maximization. Track sales, profitability and net sales revenue of all equipment placed in key outlets with the objectives to improve return on investment as per Company standards.
10. Work closely with all relevant internal and external stakeholders to achieve business objectives.
11. Develop and maintain good customer service and mutually benefiting relationships with existing key clients.
12. Collect data and provide feedback on market intelligence and general industry trends. Identify business strengths, weakness, opportunities and threats to pre-empt and counter-propose business strategies and tactics in the market.
13. Monitor and manage the collection of outstanding payments.

B. Sales and Channel Development

1. Plan and implement promotional and engagement activities and channel activation programs to increase awareness; create brand and market value; optimizing sales volume and revenue.
2. Develop annual major customer plans to include exclusive promotions/sponsorship, total package service and maintenance programs to increase sales volume and pricing.
3. Accountable for meeting and growing set overall channel placement targets and against universe opportunities, net sales revenue, incremental volume and return on investments target.
4. Manage the allocated DME and sponsorships to ensure funds are use appropriately and within budget as per Business Plan.

C. Task Analysis

1. Execute, review and report on progress of sales and recommend relevant action plans accordingly.
2. Submit progress reports and updates on channel development, projects and activities.
3. Monitor potential loss sales volume of equipment and arrest problems.
4. Liaise with Customer Contact Centre, Operations and Technical personnel to ensure smooth follow-up and response to service calls.
5. Liaise with Customer Accounting, Financial Accounting and Commercial Finance on billing, payment, accruals, and settlement matters.

Related Position Requirements/Qualifications

a) Driving License - Class 3

b) University Degree/Diploma with qualifications in Business, Sales and Marketing

c) 3 years’ experience or more in the sales of fast moving consumer products and/or night entertainment industry

d) Preferably with key account servicing/customer service/operations sales and support background

Responsibilities

• Manage and grow a portfolio of accounts by understanding client needs, proposing solutions, and ensuring client satisfaction.
• Develop and execute strategic account plans to achieve sales targets and expand business opportunities.
• Build strong, long-lasting relationships with key decision-makers and stakeholders within client organizations.
• Collaborate closely with internal teams, including sales support and supply chain to deliver exceptional service and solutions to clients.
• Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for growth.
• Prepare and present sales proposals, contracts, and pricing strategies to clients.
• Monitor and analyze sales performance metrics to track progress and identify areas for improvement.
• Attend industry events, trade shows, and conferences to network, build relationships, and promote company products and services.

Prerequisites

• Minimum 1 year of proven work experience managing sales account in FMCG industry, candidates from Food Service industry without sales experience and keen to switch career are welcome to apply.
• Diploma in Business Management, Culinary, Marketing, or a related field.
• Strong communication, negotiation, and interpersonal skills.
• Ability to effectively manage multiple priorities and thrive in a fast-paced environment.
• Customer orientated with a results-driven approach.
• Proficiency in CRM software and Microsoft Office Suite.

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

Position: AIot Category Operation

1. Goal management: Decompose AIoT category goals and follow up on achieving them on a weekly, monthly, and quarterly basis.

2. Product Management: Responsible for product lifecycle management, conducting product planning and management for the introduction period, growth period, maturity period, and delisting period. Based on the product launch rhythm, selling points, competitor analysis, etc., output Mijia's side launch plan, coordinate with relevant departments, and be responsible for the execution and delivery of Mijia's new product launch results;

3. Sales management: Responsible for the sales volume of the responsible category, regularly organizing and reporting sales analysis, retrospective summary, category operation strategy and analysis.

4. Market insights: Collect market, industry, competitor and other information, conduct product analysis and positioning, develop corresponding explosive product plans and promote their implementation, output product retail strategies, monitor sales throughout the product lifecycle, summarize patterns and strategies.

Job Requirements

1. Bachelor's degree or above ; fluent in English, able to communicate normally with the operations and all relevant departments

2. Passionate about the sales industry, with at least 3 years of offline category operation experience in the consumer electronics industry

3. Possess the ability to monitor and analyze the responsible category, regularly analyze relevant data on their own products, overall industry, competitors, etc., and propose optimization solutions based on the analysis results

4. Good at communication, strong ability to collaborate across departments and withstand pressure, able to efficiently promote the implementation of work

5. Clear logic, strong execution ability, strong data analysis and problem-solving skills

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As the Content Solutions & Sponsorship lead, you are the link between YouTube and Sales. Your role is to turn product innovations into client solutions that enable our customers to get the most out of Google’s advertising products. You will partner with Sales team members in building the strongest commercial strategy, and we equip customer-facing Googlers with essential product expertise. You will work on maximizing the YouTube Music opportunity, working on Festive Tent pole Moments, collaborating on scaled content innovations such as Roadblocks & Line Ups.

Qualifications

Job responsibilities

• Partner with Video Specialists and Sales teams to establish strategy and grow Content Revenue (YouTube Select) at the local market level.
• Lead awareness and training of the Content Proposition, ensure Sales excellence and reporting against lead lists.
• Be the local Subject Matter Expert, identify Tentpole Content moments, develop narratives and lend pitch support for the top leads.
• Support execution of Content Solution projects, introduce implementations tools and influence Product teams for long term impact.
• Drive cross functional collaborations in local market (with local market stakeholders, YouTube Partnerships, Marketing, gTech and Media Planners) unlocking local Content Solutions opportunities for brands.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in digital media, sales, marketing, or product roles.
• Experience working with digital organizations.
• Experience identifying and recommending ways to improve product and customer strategy.
• Experience working within the South East Asia markets.

Preferred qualifications

• Experience and understanding of the wider media world, including communications planning, content strategy, publishing and media owner.
• Experience developing and executing large sponsorship programs.
• Understanding of the YouTube ecosystem (viewers, creators, advertisers) and products.
• Demonstrated consulting skills, with the ability to successfully influence stakeholders at all levels.
• Knowledge of the Content and Creator landscape.

Job Duties

• 
  
• For creating meaningful and relevant experiences for end users by integrating products and services, the User Experience / Service Designer shall have relevant working experience in developing a wide range of design artifacts such as journey maps, user research analysis, service blueprint and roadmaps.

Other responsibilities include, but not limited to:

• Conduct user research, including interviews, surveys and usability testing, to gain insights and understand user behaviours, needs, opportunities and pain points.
• Develop user personas, journey maps, and other artifacts to communicate research findings.
• Design and facilitate design workshops with stakeholders to align on service design goals and co-create solutions.

Qualifications & Skills

• Minimum 1 year of experience in web and mobile application.
• Proven record of the Product UX designs.
• Experience establishing and analysing UX metrics.
• Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analysing results, and sharing insights with the Product team.
• Good in any of the designing tools (Sketch, Invision, Principle, Framer, Flinto, Figma, Azure, Illustrator, Adobe XD, Web, Androi, IOS)
• Familiar with agile development methodology and be able to collaborate with different stakeholders in the project to ensure the best user experience of the application.
• Strong communications and presentations skills with stakeholders at all levels.
• Candidates with more than 3 years experience will be considered for senior postition.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Roles & Responsibilities

This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.

Primary Responsibilities and Key Roles:

• Enhance end-to-end customer journey through:
• Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
• Active engagement of relevant stakeholders to address customer pain points
• Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
• Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
• Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
• Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
• Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
• Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
• Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
• Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
• Any other ad-hoc projects as assigned by the Director of Customer Experience
• Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

Job Requirements

• Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
• Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
• Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
• Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
• Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
• Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
• Ability to work collaboratively with cross-functional teams and build strong working relationships

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

1. Responsible for database platform construction and participating in developing database operation and maintenance products and related components. Participate in research on new database technologies and new products.
2. Responsible for providing technical support and training to the development team subordinate to the company's business department. Ensure stable and efficient operation of the company's database cluster.
3. Support business development. Provide after-hours support as required and be part of a 24/7 on-call rotation for database cluster production environments.
4. Research, design, and develop computer and network software or specialized utility programs.

Job Requirements

1. Bachelor's degree or above in computer or related technical disciplines, with more than three years of experience in database systems, such as MySQL, TiDB, PostgreSQL, etc.
2. Familiarity with other NoSQL database products and research, operation, and maintenance experience, such as MongoDB, Redis, Doris, etc.
3. Familiarity with the Linux operating system, good at deploying services,troubleshooting, and tuning under Linux.
4. Familiarity with at least one of the programming languages, such as Shell, Python,Golang, etc., and proficiency in performing database operations and maintenance development.
5. Proficiency in using open-source middleware and experience using open-source architecture or middleware in large-scale businesses are preferred.
6. Good communication and coordination skills and the ability to work efficiently under pressure.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting CX/ Customer Workflow Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Corporate Service Assistant (1 year Contract – Renewable)

Job Scope:

Administrative operation

· Managing the business trip arrangement.

· Managing Telcom contract and purchase of Telcom device.

· Managing contract renewal, ensuring rates/services with vendors are renewed timely and enforceable through contracts.

· Managing business card.

· Managing internal platforms.

· Updating materials, data entry and support the automation process within the CS team.

· Support in the coordination and preparation of ad hoc activities (CSR, communications activities, and company’s events.)

· To support front desk duties.

· Participate in other ad hoc projects / duties as and when required.

Requirements:

· Diploma in Business Administration or a general field.

· Positive working attitude and a strong sense of responsibility.

· Good organizational, time management, problem solving and interpersonal skills.

· Good in computer literacy and proficient in MS office, presentation software, spreadsheets, web-based collaboration, and document management platform.

· Good spoken and written communication skills (English).

· IT / Technical Savvy, prior experience in automating work processes; or possess basic knowledge in Microsoft Power Automate is a plus

· Meticulous and diligent.

Interested applicants are invited to email their detailed resume, qualifications, availability, current and expected salary to: [email protected]

For more information regarding our Company, you may refer to our website at:
http://chugai-pharmabody.com/

We regret that only short-listed candidates will be notified.

About the Role:

Works with customers to provide solutions that fit those individualized situations and prioritize their needs at each step of the process to ensure customers satisfaction for retention.

Roles and responsibilities:

• Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders
• Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards
• Maintain and upkeep SG customer contact database
• Support customer on service contract billing enquiries and complex issues
• Manage service contract and warranty tracking and devise plans on PM scheduling with customers
• Support accounts team in service contract billing related issues
• Support FS manager in service contract proposal preparation
• Monitor demo and loaner asset status & liaise with customers for logistic arrangements
• Assist in SG internal & external events preparation
• Support department in upkeeping customer satisfaction index
• Daily review on Genpact Service-Level Agreement reporting
• Any other duties as assigned

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Possess a diploma or degree in any discipline
• At least 2-3 years in customer service related functions
• Experience in planning & scheduling
• Proven track records of thriving under fast moving environment

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
• Company website - www.olympus.com.sg

Role/Job purpose

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the APAC Customer Support Training Team, based in Singapore.

Responsibilities

As a Customer Support Training Lead at Wise, you'll be at the forefront of revolutionising our training operations. You'll lead a team of training specialists, guiding them to fulfil operational and training project tasks by applying the core skills across four leadership pillars - LEAD, DELIVER, DEVELOP and NURTURE.

LEAD:

• Define the direction and empower your team towards shared goals in a fast-paced environment.

• Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.

• Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

• Make data-driven decisions to maximise impact for our customers.

• Ensure the team meets KPIs and adheres to project timelines.

• Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.

• Set growth targets and encourage personal development plans for team members.

• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.

• Demonstrate emotional intelligence in navigating team dynamics and conflicts.

• Promote work-life balance to prevent burnout while ensuring productivity.

• Ensure smooth training operations and effective team management.

• Connect team expectations with overall mission/goals through transparent communication.

• Build relationships across functions and represent the training team to senior partners.

• Support team members with coaching, mentoring, and assistance as needed.

Title: Customer Success Engineer

Location: Singapore/ West

Perm

Responsibilities:

• Manage customer relationships and site deployments, ensuring smooth operation and troubleshooting technical issues.
• Collaborate with customers to understand technical needs, provide support, and recommend solutions.
• Lead the implementation of video analytics solutions, conduct training, and ensure customer satisfaction.
• Administer the platform, manage user accounts, and troubleshoot as needed.
• Work with internal teams to enhance the customer experience and provide feedback for product improvement.
• Mentor interns and contribute to process documentation.
• Stay updated on industry trends to improve customer success strategies.

Requirements:

• Experience in customer success or technical account management.
• Strong background in software development or technical support.
• Excellent communication, problem-solving, and project management skills.
• Service-oriented with a customer-first mindset.
• Freshers with good communication and problem solving skills are also encouraged to apply.

(EA:20C0196)

R22108971

Job Responsibilities:

• Take charge of fitness/dance studio operations
• Building exceptional customer relationships with our members and new customers
• Assist in advising and handling enquiries relating to Bungee Workout / Dance / Yoga classes
• Attend to sales enquires, and follow up on sales leads

Job Requirements:

• Good team player
• Positive attitude and willing to learn
• Customer oriented
• Entry level welcome to apply
• Relevant retail experience will be highly advantageous

Benefits: Healthcare and complimentary access to dance/fitness class!

Working Location: 450 Alexandra Road, Singapore 119960

About HOYA Surgical Optics (HSO)

HOYA Surgical Optics (HSO) is the globally leading Preloaded Intraocular Lens (IOL) focused company that provides technologies and solutions that exceed expectations, enabling ophthalmic surgeons to focus on restoring sight. We are dedicated to improving the vision and quality of life for millions of people suffering from cataract, and helping them celebrate life visually.

HSO empowers cataract surgeons all over the world with innovative ophthalmic devices and services, with an attention to detail that helps them achieve better surgical outcomes and better practice results. Our commitment to delivering these results is grounded upon a quality management system that is continuously improving to meet changing global regulatory requirements and our entrepreneurial drive to be the brand of first choice.

At HSO, People is the key factor to our success. We aim to create a conducive work environment for our employees around the globe, and to promote an inclusive culture based on our core values – Excellence, Passion, Innovative, Collaboration, and Accountability.

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development,
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond themselves and are impact-focused,
• Consider the needs, challenges, and objectives of every person with whom they interact, and
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Global Service Lead - Network

Works closely with and have impact on: All Global Functions

Reports to: Director, IT Infrastructure & Operations

Function: Global IT

Work Location/Site: Singapore / Global Headquarters

Role Overview

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across IT and OT environments. The ideal candidate will have hands-on experience in Azure networking, Fortinet and Cisco products. This role requires a proactive individual who can lead team members and drive network projects to successful completion.

Duties and Responsibilities

Strategic

• Maintain and improve the existing enterprise network infrastructure for IT and OT environments at global scale.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Lead and mentor network engineers and team members.

Operational

• Maintain and operate various networking technologies including:

- Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.

- Network components such as routers, switches, wireless access points (WAP), SSL VPN.

- Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).

- Automation experience (Ansible or Terraform).

- Security products such as firewall, IPS, WAF.

• Have L2/3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
• Lead and coordinate incident resolution across different internal and vendor teams.
• Collaborate with cross-functional IT teams to support network-related projects.
• Collaborate with the security team to develop and enforce network and security policies.
• Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
• Develop and maintain network documentation and diagrams.
• Stay updated with the latest networking technologies and best practices.

Requirements

Experience

• Minimum 5 years of work experience is required in managing network operations with at least 2 years in complex enterprise network engineer role; international experience desired.

Skills/Accreditations

• Passion to work for a growing medical technology organization.
• Understanding of data centre architectures, experience in planning, design & implementation of data centre infrastructure.
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
• Good communication skills with spoken and written English.
• Experience in leading team members in global settings.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

Academic Qualifications

• Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

Travel requirements

• 10%-15% of time

By submitting your application, you consent to HOYA Group collecting, disclosing, and retaining your personal data for employment assessment and verification purposes.

If you are shortlisted, we will contact you within three weeks of your application. Thank you for your application and understanding.

Responsibilities:

• Develop close and confident relationship with Customers to satisfy their needs.
• Manage communication and relation with the Customer.
• Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing.
• Co-ordinate the order/service treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Order Administrators, Planning department, PSC and Logistics.
• Share customer knowledge to all relevant internal stakeholders
• Is responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view.

Customer Service Management:

• Act as main interface for Customer and Sales, TC and PSC stakeholders.
• Manage post sales activity for Personalisation Services, including Allynis Added Services.
• Relay information to/from customers versus PSC (data receipt, card pulls, personalized card dispatch, change requests, collaterals deliveries, etc.)
• Report to customer the agreed reports.
• Contribute to change request process, pull process according to PSC organization.
• Contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time.
• Attend customer meetings, assist customer when visiting Thales DIS facilities.
• In charge of the customers’ complaints registration in corporate tool (I-Care), follow up and closure.
• Follow up new projects with right PSC stakeholders until the delivery and invoicing in a proactive mode.
• Ensure billing consistency, contribute to the billing forecast exercise and its achievements
• Contribute to new project costing and commercial proposals in line with the Allynis Added Services Catalogue set up by the marketing team. Liaise with internal stakeholders (Marketing, NPI, TC, Sales).
• Contribute to contract review with Sales, especially on added services, to secure billing of all services included in the contract
• Any additional task/s assigned by supervisor, if deemed necessary.

Card Order Management:

• Ensuring all orders processed with valid customer order or proper management approvals.
• Monitoring all orders progress and update the relevant parties.
• Coordinating amongst factory, sales, sales support, technical, field marketing and customers for all issues related to the orders to ensure order is being smoothly processed and avoid quality issues.
• Taking charge of any local delivery arrangement & custom clearance for both import and export if necessary.
• Preparing for all documents and for imports and exports.
• Preparing weekly and monthly revenue report

Requirements:

• Possess at least a Diploma / Bachelor's Degree in related fields
• Proficient in Microsoft applications software
• ERP knowledge is preferred
• Customer oriented
• Good organization skills
• Team player
• Good interpersonal skills
• International sales administration and logistics (Payment Terms, Customs Rules…)

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise F2F / BCR before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Description

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture
• Willing to learn

Highlights

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000 for class 3,4 & 5 driving license holder/ Experienced
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

Job Description:

• Drive prime mover trucks to transport shipping containers from container ships to designated locations within the PSA Pasir Panjang terminal.

Job Requirements:

• Candidates with no experience are welcomed!
• PSLE pass in English
• Bonus points for candidates who possess a Singapore Class 3/4 driving licence (We offer sponsorship for Class 3 driving licences.)
• Safety-conscious and have a good driving record without significant violations or accidents
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am - 7.30pm (meal break included)
• Night Shift: 7.30pm - 7.30am (meal break included)
• Candidates may choose any preferred shift (Day/Night/Rotating)
• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message) +65 8035 8901 to arrange to speak to our friendly career advisors!

SEA AI Customer Advisory Lead

The goal of the SEA AI Customer Advisory leader is to work closely in tandem with SEA leadership, to ensure that SAP’s Business AI strategy is rolled out and executed with consideration of market unit feedback and priorities. In this individual contributor role, you will own the SEA AI GTM strategy and execution across the market unit, with a clear focus on pipeline generation, progression and Business AI adoption.

KEY RESPONSIBILITIES

The SEA AI Customer Advisory Lead has a mix of Business Development and Presales skills to drive success in responsibilities across GTM strategy, demand generation, strategic engagement pursuits to drive pipeline progression, thought leadership, community engagement and enablement, partner management and Bus AI adoption to drive customer success.

Core tasks include:

GTM Strategy & Demand Generation

• Working closely with the SEA MD and CBO to define the short and mid-term GTM strategy for AI with focus on pipeline development, pipeline progression and adoption. This includes close alignment with the partner org to ensure our partners help us rapidly accelerate our AI ambitions.Cascades and communicates the strategy to Solution Areas, Black Belts, SEA leadership and track execution. Acts as a multiplier in the market unit, also working closely with the partner org and partners directly.
  Monitor strategies and operating plans across SEA marketing in support of SAP’s AI vision and operational execution. This includes strategic initiatives defined by the SEA Marketing Leadership team. This work covers all aspects including awareness, demand generation, and sales enablement.
  Collaborate with product management teams to influence product development based on market trends, customer feedback, and competitive analysis.
  
• Ensure a strong pipeline of SAP Business AI portfolio of solutions and a path to closure across SAP portfolio.Work closely with CROs and SEA leaders to create top AI-led sales plays to drive AI led as well as AI influenced revenue.
  Work closely with SEA Marketing Team to continuously help refine the APJ AI story, and support program execution for Buyers and other key audiences.
  Act as a facilitator, presenter and storyteller, with ability to present complex ideas in a clear, concise fashion to technical and non-technical stakeholders
  

Pipeline Progression

• Provide deal progression support for top deals powered by the SEA expert pool across embedded and custom AI with BTP.
• Identify deals where SAP Business AI can be applied effectively. Assess the feasibility and potential impact of AI initiatives to scale across the region.
• Support the development and localization of a methodology and set of services that Customer Advisory needs to offer to our customers to teach, tailor and take control of sales opportunities for Business AI
• Conduct cost-benefit analyses and develop business cases to support AI investment decisions with Value Advisory teams.
• Ensure the latest Bus AI demos and use cases are being brought to life by our Solution Advisory teams across all Solution Areas

Customer Success – AI Adoption

• Establish a channel for customer success between CSP, CA, Support and Labs team to foster better deployments and happier customers.
• Implement a structured approach for gathering and analyzing customer feedback post-implementation to drive continuous improvement in AI solutions and services
• Work closely with the CSP teams to identify potential accounts which can be AI success stories
• Support the development and maintenance of a repository of case studies and customer testimonials to support sales efforts and showcase the value of SAP’s AI solutions
• Ensure lighthouse customer references are being created with a special focus on Joule activation and adoption is essential
• Identify large BTP CPEA install base accounts and work with MU leads and management to drive up consumption with AI
• Ensures ongoing feedback exchange with ANZ Leadership in regards to customer and partner sentiment, and shares consolidated feedback further with the APJ and Global Leadership for Business AI for consideration in the AI and product strategy evolution.
• Enable eco-system to deliver on the promises with necessary support for making Business AI deployments faster and outcome driven.
• Work with the services organization to identify and create rapid adoption packages/ methodologies to ensure success across Customer Value Journey phases.
• Awareness and ability to match partner or competitor offerings to SAP services and being able to either suggest SAP-ways or integration approaches for it.

Laying the foundation for scale – Thought Leadership and Enablement

• Serve as a subject matter expert on AI technologies, trends, and best practices. Stay up to date with the latest advancements in AI and identify opportunities to translate hype into business outcomes.
• Be curious and challenge the status quo to re-imagine business processes with disruptive technologies like generative AI and beyond, with a desire to keep pace with the new and emerging trends, technologies, and innovations.
• Enable collaboration between SAP Learning, APJ and SEA Leadership, and Black Belts in regard to localization of content.
• Co-own the enablement plan for AI together with SAP Learning and ensure that SEA needs are met
• Collaborate on execution of the communication/ SEA enablement approach across CS, leveraging Black Belts
• Coach and fine tune the SEA AI messaging for the leadership team to influence AI led revenue at various forums.
• Leverage extended teams to drive business outcomes like ecosystem-led hackathons, Labs led content creation, etc.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The successful candidate for the SEA AI Customer Advisory Leader role will bring the following experience and attributes:

Experience:

• Senior level experience (10+ years) significant experience driving complex and leveraging revenue impacting marketing & thought leadership topics.
• Significant experience in a variety of disciplines and a strong record of achievement in business development and GTM execution.
• Understands SAP Business AI strategy and portfolio on the business level; some degree of technical understanding of AI is a plus.
• Deep experience of customer AI-focused engagements.
• Innovation Track Record: Drives operational innovation based on a deep understanding of customer and organizational landscape & business factors.
• Transformation: Track record of translating transformations and strategy into operational execution proven by measurable business success (top line or bottom line)
• Customer Focus: Well- respected, market facing proven leader in customer success execution and customer empathy across LoBs, Segments, and/or Industry
• Record of building strong and loyal customer and partner relationships that translate to measurable business outcomes.

Leadership Competencies:

• Leads with expertise and an innovation mindset.
• Leads a matrixed team through vision, engagement, competency, and influence. Well respected both internally and externally.
• Optimistic outlook and agile mindset. Quickly addresses challenges and leads and inspires through adversity.
• Has executive presence and credibility. Effectively interacts with CxOs.
• High integrity and ethics. Demonstrates SAP’s values and culture.

Behavioural Competencies:

• Customer Focused. Result oriented.
• Agile, with a proven ability to work under pressure with extreme flexibility.
• Displays high IQ and EQ.
• Communicates clearly and effectively – both in written and spoken form.
• Innovates, experiments & incorporates new approaches to put Customers First.
• Well networked internally and externally.
• Promotes a culture of trust, feedback, transparency, informed risk- taking and execution excellence.

Education:

• Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred.

*This position is to report to APJ AI Solution Advisory Lead in SG

Job Description & Requirements

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Technician – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$4,500
• Service Bonus
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

Still unsure? You can contact (message or call) +65 8035 8901 to arrange to speak to our friendly career advisors!