SG GDW Supplies Pte Ltd is a Singapore entity that provides a wide array of beautifully customised products for Gates, Doors, Windows, Grilles and Digital Locks.

Top sales service and product quality guaranteed.

Due to expansion plans, it is now looking for suitable candidates to embrace the growth and be part of its family.

Why join us?

• We offer attractive salary that commensurate with work experience.
• We provide opportunities for career advancement within the company.
• We advocate a safe working environment for all our employee.
• A collaborative and inclusive company culture

Job Description

• Responding to customer inquiries via phone, WhatsApp, email, and other communication channels in a timely and professional manner.
• Logging and tracking customer issues and requests to ensure prompt resolution and problem solving.
• Handle order administrations, process customers' orders to support our Sales Manager/Executive.
• Providing accurate and up-to-date information to customers regarding order status, delivery timelines, and any other relevant details.
• Identifying and escalating complex customer issues to the appropriate team or manager.
• Maintaining detailed records of customer interactions and transactions.
• Contributing to the continuous improvement of customer service processes and procedures.
• Liaising between operations, suppliers and customers.

Requirement

• Min 1 years experiences in customer services/internal sales support is preferred.
• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
• Strong problem-solving and critical thinking abilities to effectively address customer concerns.
• Demonstrated experience in a customer service or call centre role.
• A keen eye for detail and the ability to multitask and prioritize tasks efficiently.
• A team player with a positive and collaborative attitude.
• Having a strong sense of urgency and responsibility , meticulous and good follow up skills.

Do you thrive in a collaborative environment where your unique perspective is valued?

We are a well-established company in the distribution of Semiconductors and Electronic Components, with a presence across Southeast Asia since 2008. We take pride in fostering a workplace that celebrates the richness of different cultures and backgrounds. Our team thrives on building strong connections and delivering exceptional service to our diverse customer base. As part of our expansion plans, we're seeking a passionate Customer Service Officer to join our growing team!

In this role, you'll play a key part in supporting our sales team by:

• Backend Support: Providing exceptional backend support
• Customer Relationship Management: Handling customer inquiries through phone calls, emails, and electronic communications
• Order Processing: Processing customer orders efficiently
• Order Notification: Expediting orders and keeping customers updated on shipments
• Order Management: Managing open orders and ensuring they meet customer requirements
• Customer Assistance: Advising customers on upcoming schedules, shipments, and discrepancies
• Follow-up: Following up on critical orders to guarantee on-time delivery
• Samples: Handling sample requests
• Logistics: coordinating with customer and logistic department for shipping
• Administration: Maintaining general filing systems
• Feedback: Contributing to scorecard management (as required)

We're looking for someone who:

• Experience: Has 1-4 years of experience in customer service
• (Entry-Level candidates are welcome!)
• Industry Experience: Ideally has experience in the electronics industry. Others industry with positive attitude are welcome.
• Skills: Possesses excellent communication and interpersonal skills
• Able to communicate effectively in English & Mandarin to liaise with Chinese suppliers
• Proficiencies: Is proficient in using PCs and Microsoft Office applications
• Growth Mindset: Is eager to learn and grow with the support of a team and dedicated supervisor
• Ambition: Is passionate about career advancement

We offer:

• Training: Substantial training and guidance to help you succeed
• Supportive Work Environment: A collaborative work environment that celebrates your unique perspective
• Networking: The opportunity to build strong connections with a diverse customer base
• Bonuses: A bonus structure based on individual, team, and company performance
• Competitive Salary: A competitive salary commensurate with experience and qualifications

Essential Duties and Responsibilities:

1. Handling of materials for production manually or using aids like PIT (e.g.: forklift, power truck, and etc) and top up of material and packing of parts.
2. Perform as a relief Operator for a short duration as and when required.
3. Cleaning of equipment - conveyor belts, air nozzles, filter etc and remove/ change materials during code change when required.
4. Filling up report/ labels - recording of components numbers, batch numbers, discarding and recording of scrap.
5. Responsible to comply with EHS/6S/GMP/SOPs and regulatory requirements.
6. Maintain good inventory control by ensuring all inventory transactions are transacted accurately and updated at all times.
7. Perform regular inventory counts, such as monthly cycle count, and annual physical count.

Qualifications/ Education:

• Primary/ Sec 2/ Sec 4 or equivalent

Skill Set and/or Experience:

• Primary education with experience
• Simple mathematics - addition, subtraction, multiplication, division
• Language proficiency: English
• PC knowledge
• Familiarity with Good Manufacturing Practices (GMP)/ Good Documentation Practices (GDP) is preferred
• Ability to operate material handling equipment eg. forklift, power truck is preferred

"Love helping people find the perfect pick? Join our client, bring your energy, and let's make shopping an adventure every day!"

• Welcoming and engaging with customers as they enter the store
• Assessing customers’ needs and suggesting solutions to their problems
• Working with cash registers and processing payments
• Setting and attaining sales goals
• Giving customers advice about sales and promotions
• Using upselling techniques to increase store sales
• Recommending the best products to customers
• Cleaning and restocking the store throughout the day, before opening and after closing

Requirements:

• Comprehensive understanding of the store products
• Advanced customer service skills
• Basic math skills
• The ability to use a cash register
• Strong level of professionalism at work
• Excellent communication and interpersonal skills
• Patience when dealing with difficult customers
• Problem-solving and conflict resolution skills

Other information:

Job Summary:

We are seeking a dedicated and enthusiastic Groceries Customer Service Representative to join our team. The ideal candidate will assist customers with their grocery orders, address inquiries, and ensure a seamless purchasing experience. Your primary focus will be on providing exceptional service and resolving any issues related to customer orders while working with on-ground operations team.

Key Responsibilities:

- Assist customers with placing and modifying grocery orders via phone, email, or chat.

- Respond promptly to customer inquiries regarding product availability, pricing, and promotions.

- Provide accurate information on order status, delivery times, and returns.

- Handle customer complaints and resolve issues in a timely and professional manner.

- Collaborate with the logistics and inventory teams to ensure orders are fulfilled correctly.

- Maintain a positive and friendly attitude while communicating with customers.

- Document customer interactions and feedback to improve service quality.

- Stay updated on product offerings, promotions, and store policies.

- Creation of invoice for orders that comes in.

Qualifications:

- Diploma or equivalent; additional education is a plus.

- Previous experience in customer service, preferably in call centre or grocery sectors.

- Strong communication skills, both verbal and written.

- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

- Proficiency in using computer systems and order management software.

- Strong problem-solving skills and a customer-focused mindset.

- Ability to work flexible hours, including weekends and holidays.

Skills:

- Excellent interpersonal skills and a friendly demeanor.

- Strong attention to detail and accuracy.

- Ability to work collaboratively in a team environment.

- Familiarity with grocery products and services is a plus.

HR Service Specialist (m/f/d)

We, EOS - world market leader for industrial 3D printing, are looking for you to support our APAC HR Team base in Singapore.

TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can help create a better world for everyone - this is what EOS stands for.

WHAT YOU’LL BE DOING:

• Acquiring internships programme for various departments
• Assisting in talent acquisition and recruitment processes
• Conducting employee’s onboarding and offboarding
• Administering of Leave and leave related compensation and auditing matters
• Maintaining employee files and records in Workday and paper form (if necessary) , supporting on Workday project on data collection and verification, etc.
• Supporting on training programme
• Supporting on HR letters, agreements preparation
• Managing company group medical and travel insurances related matters
• Enhance job satisfaction by resolving issues promptly, organizing team building activities, and take care of employee’s welfare
• Administering of Employee’s recognition and award documents
• Conducting gift purchasing for various occasions and back-office logistics supporting work
• Other tasks assigned by Supervisor

WHAT WE ARE LOOKING FOR:

• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Desire to work as a team with a result driven approach
• BSc/BA in Business administration or relevant field
• Positive and bold attitude with ability to think out of the box

Our Benefits

· Flexible working hours

· Professional development opportunities

· Health insurance

· Positive and friendly work environment

· Diverse and inclusive company culture

Job Description:

• Liaising between HBD officer and resident about the Building Service Centre
• Attending and assist residents query for HBD Building Service Centre
• Arrange the weekly, monthly report to HDB, Consultant Town Council
• Administration work duties
• Liaising with the sub-contractor/site in charge for work schedule update to ensure daily work going smoothly
• Any other ad-hoc tasks assigned

Job Requirements:

• Minimun qualification - GCE Ö"Level or Nitec Certificate.
• Prior customer relations work experience is preferred

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

· Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.

· Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.

· Resolve feedback, issues and concerns raised by guests.

· Motivate and guide part-time staff in delivering guest experiences.

· Assist to conduct training of part-time staff in consultation with section lead.

· Assist in maintenance and enforcement of park safety matters and procedures.

· Assist in wildlife-human management efforts:

- Update and maintain records of sightings and movements of wildlife.

- Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.

- Educate guests on wildlife campaigns in the parks.

· Other relevant duties as assigned.

Job Requirements

• Minimum 1-3 year of relevant experience in hospitality or tourism industry
• Prior customer service experience will be an advantage
• Excellent communications skills
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays

• Provide assistance for the installation and commissioning of any Gas Chromatography, System and Solutions.
• Carry out service calls on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements.
• Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.
• Report back on the completed projects outlining the activities carried out, faults found during service and any future recommendations for improving the service offering.
• Train customer staff in methods to maintain and repair the equipment, to ensure knowledge is transferred.
• Conduct audits at customer sites to record and analyze process improvement opportunities.
• Works independently to complete given assignments, carrying out day-to-day servicing activities.
• Analyses and improves current ways of working and service delivery.
• May guide others within own area of expertise.

Qualification

• Degree in Chemical Engineering or equivalent
• At least 5 years experience in Process Analyzer Product
• Frequent travel is required

Job Descriptions:

• Answer incoming calls promptly and professionally
• Provide accurate information and assistance to callers
• Transfer calls to appropriate departments or individuals when necessary
• Resolving customer complaints and issues in a timely and efficient manner
• Maintain a positive and helpful attitude while interacting with callers
• Document call information accurately and timely in the system
• Any other ad hoc duties as assigned

Requirements:

• Bachelor’s degree in Business or related field
• Strong communication and interpersonal skills
• Basic knowledge of hospitality/restaurant operations
• Ability to work well under pressure and in a fast-paced environment
• Basic computer skills for data entry and handling customer inquiries
• Excellent customer service skills with a positive attitude

Job Description:

• Ferry passengers to and fro pick up point to destination.
• Maintain the cleaniness and condition of the bus.
• To provide safe, comfortable and pleasant journey to passenger on board.
• Ensure the bus route are adhere timely and safely.
• Practice workplace safety rules and procedures and NOT engage in any unsafe or negligant act that may endanger self or others.
• Ensure compliance to Company's stipulated operational standards and procedures.

Job Requirements:

• Qualified Class 4 Driving Licence and valid vocational licence.
• At least 2-year working experiene in the related field.
• Working hours will varies according to the assignment allocated.
• Able to start work in short notice will be preferred.
• Good driving records, good rapport attitude and on time pick up passengers.
• Prefer candidates who staying around Yishun, Marsiling & Woodlands.
• Able to speak simple English and Mandarin or Malay.

• Provide a positive customer experience with fair, friendly, and courteos service
• Handle phone calls for reservations and enquiries
• Greet and direct guests to available tables
• Record orders and serve orders, comfortable with handling alcoholic beverages when needed
• Input orders into POS system
• Maintain a clean, neat and safe environment
• Able to communicate effectivetly with team members and guests
• Other Ah-hoc duties as assigned

OTHER INFORMATION:

• Transport Allowance
• Night Shift Allowance
• Staff Meal provided
• 6 days work week, 9 hours per shift

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

Job Description

• Provide customer service and attend to our product inquiries at showroom
• Knowledge of showroom developments & design
• Maintain CRM System
• Follow up on sales enquires provided by the company
• Face to face presentation our products samples to customers
• Understand customers’ requirement to able to negotiate on price and other details to ensure high closing rate
• Provide after sales service such as managing of orders such as requesting of required samples from customers, working with internal team for visuals/mock up samples, update customers on delivery and handle any rectification of quality issues
• Maintain good relationship with potential and existing customers
• Sales order processing & scheduling, prepare Quotation and report
• Coordinate & support sales team
• Coordinate with store on inventory
• Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Job Requirements

• Good communication skills.
• GCE 'N' level or its equivalent.
• Minimum 1-year work experience.
• Training to be provided
• Pleasant personality and team player.
• Extremely self-motivated, result orientated and pro-active.
• We regret to inform that only shortlisted candidates will be contacted.
• Part-time candidates are welcome to apply.

Job Highlights

• Able to work weekends
• 5.5days work week rotating shift – less than 44hrs work week (must commit to both Sat and Sun)
• Career growth opportunity

The Customer Service Officer (Supermarket Team) is responsible for achieving sales order and delivering service excellence. He/she has to communicate and engage with customers on a daily basis. In order to drive seamless customer experience across channels, he/she handles order fulfilment processes and involve in continuous service improvement.

Job Description:

1) Sell and provide advice on products and services via phone call

2) Process and issue sales transactions

3) Tabulate and consolidate sales' payments

4) Interact with customers daily

5) Follow SOPs for order fulfilment process

Pre-requisites:

1) Able to commit to 6-days work-week

2) Basic spoken and written Chinese and English language

3) Basic knowledge in Excel and computing skills

We are a leading supplier of premium kitchen essentials, committed to delivering the finest products to our customers. Our diverse range of high-quality rice, cooking oil, that is trusted by chefs, bakers, and households alike.

Key Responsibilities:Develop and maintain strong relationships with new and existing customers.
Identify and pursue sales opportunities to achieve targets.
Present and promote our products to potential buyers.
Negotiate contracts and close deals effectively.
Provide exceptional customer service and support.
Keep up-to-date with market trends and competitor activities.
Qualifications:Proven experience in sales, preferably in the food industry.
Strong communication and negotiation skills.
Ability to build and maintain client relationships.
Self-motivated with a results-driven approach.
Excellent organizational and time-management skills.
Valid driver’s license and ability to travel.
What We Offer:

Competitive salary and attractive commission structure.
Comprehensive training and ongoing support.
Opportunities for career growth and advancement.
A supportive and collaborative work environment.
Benefits package including health insurance and retirement plans.

Join us and be a part of a team that values quality, integrity, and excellence.

• Welcoming and engaging with customers as they enter the store
• Assessing customers’ needs and suggesting solutions to their problems
• Working with cash registers and processing payments
• Setting and attaining sales goals
• Giving customers advice about sales and promotions
• Using upselling techniques to increase store sales
• Recommending the best products to customers
• Cleaning and restocking the store throughout the day, before opening and after closing

Requirements:

• Comprehensive understanding of the store products
• Advanced customer service skills
• Basic math skills
• The ability to use a cash register
• Strong level of professionalism at work
• Excellent communication and interpersonal skills
• Patience when dealing with difficult customers
• Problem-solving and conflict resolution skills

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

• Carry out planned inspection, maintenance & servicing of production machinery & equipment.
• Perform in-house troubleshooting, repairs and overhauls of fruits packing / packaging & food processing machinery & equipment including changing of parts.
• Independently find the best possible solutions to fix machinery / equipment breakdowns to minimize production lost time. Senior colleagues will be available for support when needed.
• Perform Calibration, Installation, Commissioning of new packing / packaging machinery / equipment
• Conduct proper technical & operation of machinery / equipment training to operators.
• Maintain machinery and equipment common spare parts inventory at a safety level.
• Keep track of maintenance service agreement renewal with customers

Detailed Description:

Performs tasks such as, but not limited to, the following:

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Knowledge/Skills/Competencies:

• Two to Four years relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Experience in Excel VBA and Power BI highly preferred
• Educational Requirements may vary by Geography
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Work Location: Blk 35, Marsiling Industrial Estate Road 3 Woodlands Ave 5 Singapore 739257

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Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Do you want to be part of a team who is focused on delivering high quality healthcare experience for patients?

Do you want to make a real difference in someone’s life?

Do you have a passion in healthcare and are keen to learn?

Who We Are

PeopleSolve is a global healthcare employment agency and training center, providing one-stop healthcare manpower solutions in Singapore and internationally. We offer permanent full time and part time healthcare staffing solutions; local and overseas hiring expertise; medical English and clinical training programs; and outsourcing solutions for nurses, allied health and healthcare HR teams.

What We Offer

• To be a part of a pioneer team in one of the Public Hospital in Singapore (North Region)
• Great opportunities for Learning & Career Development
• A highly engaged and inclusive company culture.

What We’re Looking For

• Someone who is caring, has empathy, and can pay attention to the details, for the needs of their patients.
• Have passion in healthcare and keen to learn.
• Driven, dedicated and willing to serve.
• PC/Computer literacy and ability to work in a fast-paced environment.
• Available to perform rotating shifts.

About The Role

• Attend to patient enquiries over the counter to provide information on clinic services.
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines.
• Assist in making appointments for the patients.
• Assist doctors and nurses in basic clinical tasks when required.
• Perform daily billings and accurate transactions, including closing of accounts.

Belinda Lim Mui Cheng
Reg No: R21101452
PeopleSolve Pte Ltd
EA Licence No: 21C0695

Work in a Shell petrol station at Woodlands Mandai (695 Mandai Road).

Friendly and good attitude.

Polite and assist customers to pump petrol.

Can work safely.

Good attendance and punctual for work

Can work as a team.

Willing to help out team members and others.

Can keep station clean and well maintained.

Working hours : 11am to 7pm

Essential Duties and Responsibilities:

1. Handling of materials for production manually or using aids like PIT (e.g.: forklift, power truck, and etc) and top up of material and packing of parts.
2. Perform as a relief Operator for a short duration as and when required.
3. Cleaning of equipment - conveyor belts, air nozzles, filter etc and remove/ change materials during code change when required.
4. Filling up report/ labels - recording of components numbers, batch numbers, discarding and recording of scrap.
5. Responsible to comply with EHS/6S/GMP/SOPs and regulatory requirements.
6. Maintain good inventory control by ensuring all inventory transactions are transacted accurately and updated at all times.
7. Perform regular inventory counts, such as monthly cycle count, and annual physical count.

Qualifications/ Education:

• Primary/ Sec 2/ Sec 4 or equivalent

Skill Set and/or Experience:

• Primary education with experience
• Simple mathematics - addition, subtraction, multiplication, division
• Language proficiency: English
• PC knowledge
• Familiarity with Good Manufacturing Practices (GMP)/ Good Documentation Practices (GDP) is preferred
• Ability to operate material handling equipment eg. forklift, power truck is preferred

The Customer Service Representative will be responsible for accurately and timely entering all intercompany orders between Singapore and Malaysia during the transition period as both countries move to the Oracle Cloud.

Qualifications

• 1-3 years of experience in order entry into the Manufacturing industry
• Proficient in Microsoft Office applications (Word, Outlook, Excel)
• Strong attention to detail
• Ability to understand various part numbers and manufacturing processes
• Capable of multitasking in a fast-paced environment

BROAD FUNCTION

To maintain a high level of service at Patient Services Centre (PSC).

You will be part of the Patient Experience Office and will:

(A) Oversee front-of-house and PSC daily operations.

(B) Provide support to ground staff in maintaining the level of service for patients and to ensure Patients’ information are kept up-to-date and compliance with personal data protection act (PDPA).

(C) Draft, update work processes, policies and conduct briefing, roll call and training to Team.

(D) Work with other stakeholders to refine and improve processes leading to a hassle-free patient experience.

MAJOR DUTIES & RESPONSIBILITIES

Specific (80%)

PSC Daily Operations

Processes & Workflows

• Assist to review and update workflows, standard operating procedures, work instruction and business continuity plan (BCP) for the efficient running of services and excellent patient experience.
• Assist to review and update workflows scenarios, drills and resource planning for daily operations.

Systems

• Credential trainer for NGEMR system.
• Train new joiners on usage of NGEMR system, ensuring proper usage adhering to WH PDPA policies.
• Review and revise user access matrix to ensure that all users are still valid and relevant access is granted to perform the role.
• Support and operationalize the change management for work processes pertaining to NGEMR.

Patient Care / Relations

• To identify and help resolve patient service issues encountered by Patient Service Associates (PSAs).
• Crowd management and mobilize manpower, if necessary. This includes working with Supervisor in the daily operational needs.
• To “walk the ground” to ensure that a consistent high level of service is maintained.
• To be first point of contact for escalated feedback and complaints, provide resolution and improve work processes and operational efficiency where applicable.
• Demonstrate good interpersonal skills with patients and staff.
• To draft and update workflow, work instructions and policies to ensure it remain up-to-date and relevant.

VIP Management

• Be the face of WH for VIP visits
• To receive/meet VIPs and provide them a warm WH welcome
• Ensure VIPs receive complimentary parking coupon
• Handover to the receiving department and monitor the patient journey
• Set up teams chat for logistics planning if more than 1 department involved

Operational

• Assist Supervisor in coordinating and planning the operations’ activities and utilization of manpower and resources to ensure cost efficiency and effective management.
• Managing of roster, administrative duties, continuous improvement programmes for counter services and trainings.
• To ensure that staff are appropriately deployed.
• To oversee the running of reception areas during operation hours.
• To ensure all counters adhere to 5S housekeeping standards.
• To be overall responsible for the discipline, conduct and grooming of PSAs.
• To supervise the training of new staff and the career development for staff.
• To ensure continuous training to both existing and new staff on frontline service.
• To conduct orientation and induction programme for new staff.
• Perform supervisor handover confirmation daily and is responsible for the overall counter collections. Ensure payment are reconciled and submitted on-time.
• To conduct department’s roll calls and in-service training for all PSAs.
• To conduct audits that are relevant to patient services associates’ scope of work.
• To ensure PSAs comply to PDPA standards.
• To support Supervisor in the submission and approval of shift claims on a monthly basis and to ensure staff claims, leave and MC application are complete and in order.
• To assist in reporting and analysing of department’s key performance indicator.
• Collecting and analysing data for monthly reports.
• Certified mask fitting trainer to do decentralised mask fitting for new joiners.

General (20%)

• To participate in process improvement projects and streamline processes.
• To maintain and organize department files and documents regularly and ensure all records are complete (both electronic and paper records).
• To participate in procurement activities as assigned.
• To undertake other duties or tasks when assigned.

JOB REQUIREMENTS

Education / Training / Experience

• Degree in any discipline from a recognized institution with more than 2 years of relevant experience in patient service centre operation, customer service preferably in healthcare &/or hospitality.
• Ability to create and maintain collaborative work relationship
• Strong key stakeholder management and vendor management
• Experience in a supervisory role is necessary and important
• Knowledge of hospital operations would be preferred
• Credential trainer for NGEMR
• Mask fitting trainer

Attributes

(1) Strong written & communication skills, to express complex policy / concepts in a clear and simple-to-understand manner

(2) Able to work in a fast-paced environment

(3) Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)

(4) Must love people

(5) Highly proficient in MS Office applications

F&B Service Crew
Salary: Basic + Allowances (Up to 2.8k)
6 days work week, Shift work on roster (between 7am - 10pm)

Job Responsibilities

-Deliver exemplary service to members and guests.
-Maintain comprehensive knowledge of the menu items.
-Ensure the proper setup and arrangement of tables.
-Uphold high standards of personal hygiene, appearance, and department presentation at all times.
-Perform additional related duties as assigned.

-Experience in the hotel and club industry is an advantage.
-Pleasant demeanor and strong service orientation.
-Willingness to work on shifts, weekends, and public holidays.

If interested, kindly send WhatsApp your resume to 88109109

EA License No: 21C0626
EA Personnel: Khoo Li Wei
EA Personal Reg No: R23118433

Detailed Description:

Performs tasks such as, but not limited to, the following:

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Knowledge/Skills/Competencies:

• Two to Four years relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Experience in Excel VBA and Power BI highly advantageous
• Educational Requirements may vary by Geography
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Work Location: Blk 35, Marsiling Industrial Estate Road 3 Woodlands Ave 5 Singapore 739257

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Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.