Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodlands)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description

• Ferry passengers to and fro pick up point to destination.
• Maintain the cleanliness and condition of the bus.
• To provide a safe, comfortable and pleasant journey for the passengers onboard.
• Ensure that bus route schedules are adhere accordingly.
• Practice workplace safety rules and procedures and not engage in any unsafe or negligent act that may endanger self or others,
• Ensure compliance to Company's stipulated operational standards and procedures.

Job Requirements

• Qualified driving licence (CLASS 4) and valid vocational licence.
• At least 2 years of working experience in the related field.
• Working hours will varies according to the assignment allocated.
• Able to start work at short notice will be preferred.
• Good driving records, good rapport attitude and on time pick up passengers.
• Prefer candidates staying around Yishun/Marsiling & Woodlands.
• Able to speak simple English and Mandarin or Malay.

• To attend to customers' and agents' inquiries and complaints.
• To arrange trucks and collection of cargo.
• To prepare booking and shipping documentation.
• To coordinate and monitor shipments with carriers and clients.
• To support all aspects of sales and operational activities.
• To assist the operations with preparing BL, and process custom permits.
• To inform the shipper of any changes in vessel details or delay in arrival date.
• To perform other ad-hoc duties as assigned by the supervisor

*Strictly to experienced candidates*

*Strictly to candidates in freight forwardering industry*

Cars and Commercial Vehicles

Job Function

1) Servicing and Maintenance (Changing Engine Oil, Changing Transmission Oil, Brakepad, bulbs, replacement of wear and tear parts)

2) Major repair job, eg. Engine Overhaul including remove and installing of Engine, Gearbox, Steering Rack and so on

F&B Services Crew @ East | Company Transport Provided

6days work week, 1 day off on weekday

Working Hours: Shift work (Depends on Schedule)

Salary: $1855 - $2100

Qualification: Min GCE ’O’ level

Experience: 1 year of relevant experience preferred

- To provide service to the members/ guests

- To ensure the proper setup of the tables

- To maintain high standard of personal hygiene at all times

If interested, kindly send your resume to 88109109

EA License No: 21C0626

EA Personal Reg No: R23118433

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodlands)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodlands)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Work in a Shell petrol station at 695 Mandai Road.

Friendly and good attitude.

Polite and assist customers to pump petrol.

Can work safely.

Good attendance and punctual for work

Can work as a team.

Willing to help out team members and others.

Can keep station clean and well maintained.

Working hours : 7am to 3pm or 11am to 7pm.

Responsibilities

Attend to all intakes of customers' cars for repairs.

Give qoutation for enquiries.

Vehicle intake and perform daily service sales of service product and upsell

Administer all documentations for costings, claims and vehicle service history

Prepare job orders as to customers' needs

Ensure all customers' issues and complaints are resolved effectively and promptly

Be attentive to all customer’s needs and requests pertaining to the service for the vehicle

Job progress follow up and recommendation of any additional jobs required

Any ad hoc duties as assigned by superior

Responsibilities:

• Preventive Maintenance
• Troubleshooting
• Outdoor Servicing
• Installation
• Assemble Machine

Requirements:

• Prefer with ITE qualification (Mechatronics, Electrical or Mechanical)
• Prefer With Class 3 Singaporean License
• Prefer With Motorbike
• With Basic Knowledge in Technical/Electrical Work
• Full-time
• GCE 'O' Level or GCE 'N' Level (Preferred)
• On-site service technician experience: 1 year (Preferred)

Others:

• 8.30 am - 5.30 pm

Only shortlisted will be notified.

Knowledge of fundamental of electricity is required

Able to work during non-office hours including Saturday and Sunday

Manage and execute installation projects(Power protection solutions)

Test and commission site equipment

Conduct site surveys and audits

Response to service calls and conduct preventive maintenance of equipment on site.

We are seeking a dedicated individual to serve as our Customer Service Executive, responsible for ensuring the utmost satisfaction of visiting guests while upholding safety and security standards at all times. As the first point of contact, you will play a pivotal role in delivering a seamless and welcoming experience for all visitors to the premises.

• Greet and assist visiting guests, and issuing visitor badges
• Conduct safety inductions by guiding guests through our comprehensive "Safety Video" protocol and distributing EHS safety pamphlets as necessary, ensuring compliance with the safety standards.
• Maintain an up-to-date information directory of all departments, facilitating efficient communication and seamless call routing.
• Manage incoming calls, directing them to the appropriate department or representative with professionalism and courtesy.
• Offer guidance and transportation assistance to guests and staff, both in person and over the phone.
• Monitor visitors' belongings to enhance security awareness and maintain a safe environment.
• Handle communication tasks, including sending and receiving messages via various channels such as fax, email, and telephony systems.
• Coordinate meeting room bookings and corporate pass arrangements efficiently to accommodate organizational needs.
• Maintain meticulous records of meeting requests and perform daily data entries with accuracy and attention to detail.
• Uphold cleanliness and safety standards in the reception area, promptly reporting any property defects to the Engineering team.
• Collaborate closely with in-house Security Specialist on security-related matters, including visitor pass issuance and equipment maintenance.
• Provide timely updates to the Front Counter Coordinator regarding VIP arrivals and ensure smooth coordination of their visits.
• Assist with the reception of deliveries and couriers, liaising with hosts for efficient item collection.
• Support administrative tasks, including raising electronic purchase requests (ePRs) and coordinating client requests with efficiency and professionalism.
• Conduct regular stocktaking of stationery and beverage supplies, ensuring adequate inventory levels.
• Collaborate with Housekeeping to maintain cleanliness in function rooms, meeting rooms, and reception areas, enhancing the overall guest experience.
• Perform telephone operator duties and handle incoming deliveries, parcels, and documents with care and diligence.
• Assist in managing pantry and office service requests, including procurement processes and expenditure tracking.
• Any other ad-hoc duties as and when assigned by Supervisor.
  

Requirements:

• Minimum qualification of a NITEC certificate in any discipline.
• A minimum of 2 years of relevant work experience is necessary.
• Proficiency in Microsoft Office Suite and basic office equipment.
• Prior experience in a customer-facing or administrative role preferred.
• Strong communication skills, both verbal and written.
• Has a good safety mindset and displays good WSH behavior.
  

Job Description

• Responsible for providing aftersales services in relation to spares, warranty and service matters work in carrying out repair works of the company’s standard and customized equipment.
• Responsible for aftersales service and ensure the set KPIs/sales target are achieved.
• Manage service contract agreement and ensuring that contractual obligations are performed accordingly.
• Supervise a team of Service Engineers, Technicians and coordinating their work to resolve technical issues efficiency and achieve aftersales customers' satisfaction.
• Implement continuous improvement initiatives to enhance products and customers' satisfaction as well as profitability, productivity, and efficiency.
• Manage training plans, including delivery of content, to cover new procedures, safety lapses and improvements to ensure service continuously on company standards.

Requirements:

• Min Diploma in Mechanical/Mechatronic/Manufacturing/Industrial Engineering/ Automation
• Min 5 years work experience in Mechanical Engineering/Manufacturing/Automation environment.
• Have good experience in service and maintenance.
• Familiar with mainstream 3D design software like Solidworks.
• Able to read drawings and do 2D drafting by using AutoCAD.
• Positive thinking, Sales-Oriented, Self-Driven and Proactive.
• Able to communicate effectively and present company well.
• Good command in English and Mandarin
• Energetic and approachable personality
• Team player with strong leadership, interpersonal, planning and organizing skills
• Able to work beyond office hours when needed and answer customer calls.
• Have Class-3 driving license.

We're a specialist company in various Vacuum Technology applications, as well as a keen innovator in Waste Management technology for sustainable environment.

Due to business expansion we're hiring.

· Woodlands / Marsiling Area

· Industrial Vacuum Equipment and System Applications, Waste Management Automation Systems.

· Handphone Allowance

· Transport Allowance (Own Transport)

Job Descriptions

· Responsible for the daily project operations of the company;

· Plan, supervise, execute and follow-up on all project actions and schedules;

· Lead and supervise workers to carry out site operations.

· Perform installation, testing, troubleshooting of machine.

· Carry our preventive maintenance work for company and client sites.

· Capable of handling situational problems, looking into customer’s complaints and initiating corrective actions;

· Conduct or Attend Daily Safety Meeting/Toolbox Meeting;

· Conduct On-Site maintenance services including Preventive Maintenance (PM) & Corrective Maintenance (CM)

· To prepare reports, documentation, quotation for site works.

· To perform troubleshooting independently.

· Ensure the compliance to ISO Standards and processes, WHS regulations, Code of Practices, Standards (QA/QC requirements) and Safe Management Measures;

· Prepare, submission and filing of Project-related reports such as Risk Assessment (RA), Method of Statement (MOS), Manpower Appointment, Permit to Work and etc;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

Qualifications/Requirements:

· Minimum Higher NITEC/NTC2 or Diploma in Electrical/Mechanical Engineering with 1-2 years' relevant experience.

· Candidate must possess at least Higher NITEC/Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical), Engineering (Mechanical) or equivalent.

· Understanding of Electrical / Pneumatics / Hydraulics systems

· Understanding of electrical single line diagrams.

· On-the-job training will be provided

· Software knowledge: Microsoft Word, Excel, Powerpoint;

· Must be dynamic, innovative, meticulous with positive working attitude, strong interpersonal and communication skills;

· Possess Building Construction Safety Supervisor Certificate will be preferred

· Possess Work-At-Height Supervisor/Assessor certificate will be preferred

· Possess Confined Space Assessor will be preferred

· Possess Lifting Supervisor will be preferred

· With a valid Singapore Class 2/3 driving license and own transport will be of advantage.

Job Description:

• Handles telephone calls and written or Electronics correspondence with assigned accounts
• Response to customers Inquiries
• Order Entry
• Expedites/Order modification – expedite and follow-up with buyers/suppliers for shipment schedules with prompt updates to customers.
• Review and manage open orders and ship per customer’s requirements.
• Advise customer forthcoming schedules / shipment and discrepancies
• Follow up on critical orders to ensure that orders ship per customer delivery requirement and shipping window
• Sample Requests
• Simple Purchasing
• Update Pricing/Schedules in ERP system
• General filing
• Fill-in for others Customer Service Rep. when absent from work
• Scorecard Management as required

Requirement:

• Preferably 2 - 4 years work experience in Customer Service.
• Preferably with customer service related experience in Electronics industry.
• Good communication and interpersonal skills
• Continuous feedback and guidance needed by supervisor
• Must be PC literate
• Substantial training and guidance will be given

Job Description:

• Handles telephone calls and written or Electronics correspondence with assigned accounts
• Response to customers Inquiries
• Order Entry
• Expedites/Order modification – expedite and follow-up with buyers/suppliers for shipment schedules with prompt updates to customers.
• Review and manage open orders and ship per customer’s requirements.
• Advise customer forthcoming schedules / shipment and discrepancies
• Follow up on critical orders to ensure that orders ship per customer delivery requirement and shipping window
• Sample Requests
• Update Pricing/Schedules in ERP system
• General filing
• Fill-in for others Customer Service Rep. when absent from work
• Scorecard Management as required

Requirement:

• Preferably 4 - 5 years work experience in Customer Service (Handling of EMS & Passive customers)
• Preferably with customer service related experience in Electronics industry.
• Good communication and interpersonal skills
• Continuous feedback and guidance needed by supervisor
• Must be PC literate
• Substantial training and guidance will be given
• Salary will commensurate accordingly to experience & qualifications

Responsibilities:

- Follow on site daily PM plan (customer site). Report to PM Team leader

- Process quartz PM: support change quartz tube, loading quartz jigs, injectors etc

- New & old parts arrangement & logistic (maintenance room, store to tool side)

- Preparation & housekeeping of PM jigs & tools

- Perform robot PM: parts cleaning & greasing, replacement of sensors, motors, motor drivers etc

- Installation of vacuum valves, fore line pipes, heater jackets

- Support tool owner engineer to do technical activities in fab: trouble shoot, modification, installation, de-installation

- Support 6S & logistic activities (parts cleaning, arrangement, labelling, housekeeping

Work 5 days / week. 8 hours per day.

Swing shift to work on weekend (Tuesday to Saturday / Sunday to Thursday)

Introduction: Join our dynamic educational institution in Singapore! We are currently seeking passionate and experienced educators to fill the positions of A-Level Biology TeacherPart time.

School Overview: Our partner school is committed to providing high-quality education, nurturing both academic and professional skills in our students. As we continue to grow, we are looking for dedicated individuals to join our team and contribute to our students' academic success.

Position Summary:

A-Level Biology Teacher: We are looking for a dynamic and experienced Biology education professional who can deliver Biology knowledge in a creative and interactive manner, sparking curiosity in our students about the world of science.

Responsibilities and Requirements:

· Develop and implement inspiring teaching plans that cater to the academic development needs of students.

· Provide targeted academic guidance to help students excel in their A-Level examinations.

· Actively engage in the school community to promote the holistic development of students.

· Ability to do classroom management

· Possess relevant educational background and subject teaching experience

· Local Junior College teaching experience is preferred.

· Maintain enthusiasm for innovative teaching methods and subject development.

· At least degree holder for relevant subject.

Application Process: Please send your resume and cover letter to [your contact email] by [deadline]. In your cover letter, briefly introduce your teaching philosophy, experience, and why you believe you are a suitable candidate for this position.

Benefits:

· Competitive salary

· Professional development opportunities

· Supportive team environment

We look forward to welcoming dedicated educators who are passionate about the field of education. Together, let's create more possibilities for our students' futures.

Introduction: Join our dynamic educational institution in Singapore! We are currently seeking passionate and experienced educators to fill the positions of A-Level Computing teacher for Part time.

School Overview: Our partner school is committed to providing high-quality education, nurturing both academic and professional skills in our students. As we continue to grow, we are looking for dedicated individuals to join our team and contribute to our students' academic success.

Position Summary:

A-Level Chemistry Teacher: We are looking for a dynamic and experienced Computing education professional who can deliver chemistry knowledge in a creative and interactive manner, sparking curiosity in our students about the world of science.

·

Responsibilities and Requirements:

· Develop and implement inspiring teaching plans that cater to the academic development needs of students.

· Provide targeted academic guidance to help students excel in their A-Level examinations.

· Actively engage in the school community to promote the holistic development of students.

· Ability to do classroom management and CCA

· Possess relevant educational background and subject teaching experience

· Local Junior College teaching experience is preferred.

· Maintain enthusiasm for innovative teaching methods and subject development.

· At least degree holder for relevant subject.

Application Process: Please send your resume and cover letter to [your contact email] by [deadline]. In your cover letter, briefly introduce your teaching philosophy, experience, and why you believe you are a suitable candidate for this position.

Benefits:

· Competitive salary

· Professional development opportunities

· Supportive team environment

We look forward to welcoming dedicated educators who are passionate about the field of education. Together, let's create more possibilities for our students' futures.

Work Environment:

• Located in Woodlands
• Within walking distance to MRT station
• Working hours: 8.30am to 5.30pm (Monday to Friday), 8am to 12pm (Saturday)
• Fully air-conditioned working environment
• Staff discounts upon confirmation

Responsibilities:

• Manage customers’ enquiries on orders, deliveries and product features.
• Provide delightful customer experience through email, phone, messaging and social media touch-points.
• Monitor and follow up on customers’ feedback, requests, claims and delivery requirements.
• Provide suitable product recommendations and advice for enquiries on pet supplies.
• Manage and update online store inventory, and to ensure that sufficient stocks are available through regular and ad-hoc stock checks, to minimize the out-of-stock occurences for our customers.
• Liaise with customers and suppliers on out-of-stock arrangements, returns and exchanges of defective or damaged products.
• Assist in product listing, orders' fulfilment and shipping arrangement on company's e-commerce platforms.
• Monitor the daily delivery status of the delivery teams, for customer service interventions, when necessary
• Assist the operations team in the daily warehouse activities, i.e. picking, checking and packing of items, when necessary
• Any other administrative work as assigned by the Operation Manager / General Manager.

Requirements:

• Adaptable to fast changing environment
• Responsible, focused & motivated team player with a positive attitude
• Possess good analytical and communication skills
• Physically able to work in an operational warehouse environment
• Good interpersonal and communication skills
• Experience in pet care or pet food supply chain (preferred)
• Experience with established e-commerce platforms in Singapore (preferred)

Job Description

• Perform After Sales Schedule services.
• Troubleshoot mechanical and electrical faults.
• Write service report after job done.
• Attend service call during on or after office hours.
• Support Project Department in After Sales Requirement.
• Overhaul equipment when it is needed.

Requirements:

• Min ITE or Diploma in Mechanical/Mechatronic/Manufacturing/Industrial Engineering/ Automation
• Min 2 years work experience in Mechanical Engineering/Manufacturing/Automation environment.
• Familiar with mainstream 3D design software like Solidworks will be plus.
• Able to read drawings and do 2D drafting by using AutoCAD
• Prefer to have PLC application and electrical trouble shoot experience.
• Prefer to have hydraulic system application experience.
• Energetic and approachable personality
• Team player with interpersonal, planning and organizing skills
• Prefer to have Class-3 driving license.

Job Summary:

The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.

Job Description:

Financial & Enrollment:

• Market and promote CLC courses to potential students.
• Engage in daily prospecting activities.
• Assist in the preparation of enrollment reports.
• Perform cashier duties, including the collection and banking of daily cash and cheques.
• Monitor and follow up on outstanding payments.

Area Marketing:

• Collaborate with the Centre Manager to conduct Area Marketing and Industry Colleagues' Surveys.
• Distribute leaflets, brochures, course information, and promotional materials.
• Assist in designing and producing in-house promotional materials.

Customer Service:

• Manage the customer service counter, ensuring a high level of service quality.
• Provide excellent customer service by addressing customer and prospect inquiries, feedback, and complaints.
• Attend to all requests from teachers, students, and customers.
• Conduct Customer Satisfaction Surveys.
• Maintain up-to-date files and records.

General School Operations:

• Conduct daily checks to ensure school safety and cleanliness.
• Monitor the condition of studios and equipment on a daily basis.
• Update and maintain notice boards.
• Handle sales of stocks and textbooks to students, teachers, and customers.
• Monitor stock levels.
• Assist in preparing operations reports.
• Update the SMS system.

Other Responsibilities:

• Handle daily general administration tasks and support service operations.
• Assist in organizing and participating in school activities.
• Address any other related issues as assigned.

Requirements:

• Preferably, candidates should have sales experience.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• A team player with a positive attitude.
• Part-time candidates are welcome to apply.

If you are a proactive and service-oriented individual with the necessary qualifications and skills, we encourage you to apply for this role.

Join our team and contribute to our school's success !

Service Engineer (Factory Automation / Logistics Automation)

Job Description:

• Handle the Installation, supervision, commissioning and troubleshooting of company's products and systems with a focus on Track and Trace related Code Scanning and RFID Solutions.
• Responsible to complete all assigned tasks in collaboration with HQ Technical Support team and Service Team to resolve challenges.
• Initiate self-competency development to complete assigned tasks and ensure they are well equipped to perform the expected work.
• Monitor and track common faults/failures in the equipment and feedback to any relevant Product Team and Headquarters.
• Site coordination with customers and partners to ensure timely completion of assigned tasks.
• Aid in preparation of clear site reports on issues, any causes identified, any actions done and / or to be followed up.
• Conduct training for customers, partners, and peers.
• Provide phone and email support, as requested.
• Support pre-sales site survey for upgrade or retrofit projects.
• Assist in obtaining customer feedback on services rendered.
• Remain compliant to all company and department policies, workflows, and processes as well as customer safety regulations.

Job Requirements:

• At least a Diploma in Automation/Engineering Discipline or any other relevant ones.
• Minimum 1-3 years of industrial equipment/system service experience.
• Willing to travel for any overseas assignments (if required).
• Good communication and interpersonal skills.
• Ability to work with stakeholder efficiently and effectively, building good rapport with them.
• Possess an Inquisitive and eager to learn mindset to understand system design and technology in-depth.
• Identification of root causes and recommended actions.
• Determined and proactive mindset to look for help and alternatives to ensure timely resolution of challenges.

Key Responsibilities

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
3. Ensures customer satisfaction with Company service and system performance.
4. Interviews, hires, and trains customer engineers as necessary to support regional business.

5. Ensures employee satisfaction through:

   - communication of business progress and all related action.

   - setting goals and controlling achievements.

   - establishing training and career development plans.

   Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

7. Achieves guaranteed up time and other parameters as sold to customers.

8. Promotes quality improvement processes to:

   - reduce cycle time

   - drive continuous improvement of technical performance 

   - empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems 

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education:

Skills:

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

Fragrance & Flavor / Raw material company is looking for ;

Customer Service Assistant

* with 2-3 years'experience in similar industry

* singaporean preferred

* able to multi task & work indepently

* bilingual is advantageous

* Responsible for monitoring material transported and delivered for timeliness and legality

* Provide adminstration and customer service support in completing paperwork,documentation and customer enquries.

* Support with developing and preparing complex databases, reports, and/or presentation material for the logistics unit

* Responsible for preparing shipping documents such as Commercial Invoice, Packing Lists, and Bill of lading etc., for ongoing shipments and local delivery orders.

* Responsible for entering data into spreadsheets from multiple sources, as well as verifying input and calculations