Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Job Requirement and Description :

Service Desk Management:

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions

• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary

• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews

• Ensure that system procedures and methodologies are in place to support outstanding service delivery.

• Develop a deep understanding of projects to gain insights into scope of service delivery

• Take accountability for service delivery performance, meeting customer expectations, and driving future demands

• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management:

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner

• Provide accurate and regular report to management on performance of the service delivery

• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

• Collaborate with various technical teams to set standards for software, hardware, and security

Stock and Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels

• Source suppliers and fostering good relationships with them

• Prepare reports and advising management on strategies to reduce cost and improve procedures

• Maintain an accurate inventory database that includes detailed information on available stock

• Purchase new stock and negotiating favourable contracts with suppliers

• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory

• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner

• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time

• Understand the government procurement policy, ICT management policy, quality management policy and security

guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines

• Monitor spending patterns and implementing measures to promote adherence to budgets

What we are looking for

• Proficiency in leading both physical and virtual teams

• Experience with dealing with third party provided services

• Exceptional customer-facing skills

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Are you a skilled mechanic with experience in servicing and repairing buses and heavy vehicles? You just found yourself the right place! We are currently hiring Workshop Mechanics for Heavy Vehicles and Buses to join our dedicated team. With us, you will have the opportunity to grow professionally and contribute to the success of our workshop.

5.5 days’ work week

Mondays to Fridays: 8:00 AM to 5:00 PM

Saturdays: 8:00 AM to 12:00 PM

Work Location: Bartley Biz Centre, 17 Kaki Bukit Road 4 #01-58/59/60/61/62 Singapore 417809

WOW!

Opportunity to work in a well-ventilated and well-lit repair workshop

Exposure to a wide range of bus and truck models

Continuous learning and skill development

Supportive and collaborative work environment

Competitive salary and benefits package

Your responsibilities will include but not limited to:

Perform servicing and repairs on buses and heavy vehicles

Conduct component overhaul as required

Carry out fault diagnosis to identify and address mechanical issues

To succeed in this role, you should possess the following qualifications and skills:

Minimum of 2 years of hands-on experience in servicing and repairing buses and heavy vehicles

Candidates with proven strong technical and diagnostic skills will be considered for a senior technician position

Possession of a valid Singapore LTA-issued Class 3 driving license will be advantageous

If you are a dedicated individual with a positive attitude, excellent technical skills and a desire to succeed, we would love to hear from you. To apply, click the "Apply" button or alternatively, send your updated resume via whatsapp to +65 9878 7617 and state the job position you are applying for.

We look forward to welcoming you on board.

Note: ONLY shortlisted candidates will be contacted for further selection processes.

About the role – Customer Success Associate

Be part of an evolving team of customer-centric folks whose responsibilities include hospitality service support and other service-related hospitalities to the firm’s clients. In the Customer Success team, you ensure that the Customer achieves “Success” – and in this way, all of us do, too.

The Customer Success Associate shall:

· Be the point of contact for all non-retail communications with customers;

· Serve and receive all essential information about customers’ transactions;

· Consult with the Operations and Frontliner teams to serve client needs;

· Regularly update the ERP & CRM to keep the rest of the stakeholders apprised;

· Upkeep their knowledge in the various product specifications and maintain diligence with compliance requirements;

· Maintain the “non-retail façade” of the firm on the official website and other display media; and

· Output useful reports of Customer Success efforts on a periodic basis.

About the role’s requirements

The candidate is expected to, at minimum:

· Have completed secondary education or possess 1 year of equivalent professional experience in a customer service environment;

· Be proficient in the English language, both written and spoken, and be able to demonstrate excellent communication skills;

· Preferably also be conversationally proficient in Mandarin and/or Bahasa Indonesia (in line with our products’ target clientele);

· Possess competent skills in chat & email composition and CRM software usage;

· Have competent knowledge of the nuances of being service support;

· Be able to problem-solve and negotiate without causing offence;and

· Must be Singaporean or PR

Job Description:

As a Rotating Machine Service Engineer, You will be involved in various aspects of maintenance, repair, and overhauling (MRO) of rotating machinery, with a focus on conducting MRO, vibration analysis, coordinating technical solutions, and ensuring the quality of repair work.

Job Scopes:

• Conduct vibration analysis for rotating equipment using Machinery Vibration Analyser.
• Analyse vibration data to identify potential issues and recommend appropriate corrective actions.
• Communicate effectively with superiors, suppliers, and customers regarding technical solutions and the timely execution of service jobs.
• Collaborate with the workshop service teams and customers as a team player in matters related to repair and overhauling.
• Supervise the repair and overhauling (MRO) of rotating equipment, including pumps, air compressors, gearboxes, etc.
• Perform balancing, alignment, and required test runs to ensure optimal performance.
• Ensure repair quality for rotating equipment, both at the workshop and on-site.
• Develop repair procedures and checklists to standardize the MRO process.
• Prepare comprehensive final service reports detailing the work performed and outcomes.
• Conduct component failure analysis for rotating equipment to determine root causes.

Requirements:

• Possess a minimum of 3-5 years of hands-on experience in the maintenance, repair, and overhauling of rotating equipment, including pumps, air compressors, and gearboxes in oil and gas, chemical, and petrochemical industries.
• Hold a Diploma/Degree in Engineering, preferably in the mechanical field.
• Demonstrate a good understanding of rotating machinery principles, vibration analysis techniques, and MRO processes.
• Exhibit effective communication skills and the ability to work collaboratively in a team environment.
• Possess Class 3 Driving License

This role requires a combination of technical expertise, hands-on experience, and effective communication skills to ensure the successful service and maintenance of rotating equipment, contributing to the overall reliability and efficiency of machinery

Job Descriptions

• Delivering consistently high quality food and drink to customers
• Providing excellent customer service - serving food and drinks, cashiering, taking orders, receiving feedback
• Maintenance and cleanliness of dining areas, bar and service counters, immediate surrounding areas
• Reporting to and advising management of service and bar related issues
• Development and contributing to food & drink programs
• Regular stock monitoring and reporting
• Training and communicating to part time/ad hoc bar staff regarding standing operational procedures
• Assist with and ensuring smooth operations

Job Requirements

• No requirement

Benefits

• Staff meal, 10 days AL, MC up to $250/year, Bonus above AWS depending on performance

Working hours

• 6 days 44hrs
• opening: 9AM(report 830) to 2/3/4PM
• Mid shift: 11AM/12PM to 4/5/6PM
• Closing shift: 4/5/6PM to 10PM

Job Description :-

Supporting sales teams including core duties as follows :

1) Possess some understanding of social media, digital media and programmatic media platforms.

2) Work closely with our media director and strategic ad ops team to amplify and distribute the creative assets for our advertisers through crossplatform digital media channels.

3) Assist clients with their needs in media, programmatic media, native ads, other ad specifications and creative materials

4) Ensure transactions and billings are properly recorded and follow up client payments

5) Consolidate regular sales reports with the local sales teams

6) Monitor ongoing client’s social and digital media campaigns

7) Act as liaison with other external marketing and media resources

8) Provide consulting services and best practices to clients.

9) Provide timely feedback to sales teams on effectiveness of their campaigns.

Job Requirements :-

1) Extremely detail oriented, with the ability to manage multiple projects simultaneously

2) Good verbal, written and presentation skills in English.

3) Willing to work in a fast paced, constantly evolving team environment with multiple digital and social media platforms.

4) Ability and desire to interface with top media owners and customers on high profile accounts.

5) Strong computing with Microsoft office skills and being internet savvy is essential.

6) Working knowledge of basic HTML would be a plus

7) Experience in some media

8) Self-motivated, able to multitask and think on the feet in a fast-pace environment.

9) Possess excellent oral, written and interpersonal skills.

10) Proactive, understand the sense of urgency and able to prioritize tasks on hand.

11) This is an entry level position

Key Skills for the role :

1) Have a well-rounded experience of digital media/creative activities, channels and tools, including:

o Media Planning

o Social Media & Mobile Advertising

o Some knowledge of Website Build/Strategy/ HTML/Scripts

o Search Engine Marketing (SEM)

2) Possess experience of managing business accounts will be vital for this role.

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

The Strategic Customer Success Manager is responsible for the rollout of the TMC program to a customer that is utilizing TMC services in multiple regions of the world, as well as the growth and retention of the strategic global account. The role will act as a liaison between TMC Implementation resources, customer resources, and the TMC Operational teams. The position’s main objective is to ensure the customers is deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, the Strategic Customer Success Manager is responsible for delivering and executing the global project plan and rollout, the successful receipt of the project from implementation, and ensuring successful execution operations and account strategy. This role will also establish the customer’s global savings hierarchy, joint KPI scorecards, and operational support and management plan. The role develops strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, this role drives results through strategic business reviews and strategic account plans and owns the customer value proposition. This includes gathering and translating the VOC, contract negotiations, identifying opportunities, developing the customer improvement roadmap, budgeting, and continuous improvement through standardized project management methodologies.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Responsible for the launch and the ongoing strategic management of the client’s global TMC program and serves as an escalation point. Actively leads and reports to the joint Steering Committee and appropriate stakeholders in all regions of the world
• Works directly with TMC Implementation resources in North America, South America, APAC, and Europe to deliver TMC solution to customer in each region
• Ensures a seamless handoff from implementation resources in each region to the operations teams in each region around the world
• Develops strategic relationships with TMC customer contacts in all region
• Collaborates with IT, business process experts, and other subject matter experts to achieve defined objectives to innovate, deliver, and support the clients TMC global program rollout
• Aligns with client leadership for project approval, alignment, and monitoring of all global supply chain projects that drive cost reduction and/or performance improvement. Establishes TMC Global Project Management Office. Works with TMC project managers globally to follow standardized project management process
• Develops and deploys with a TMC global customer their 3-5-year logistics and supply chain strategy
• Supports the discovery, design, testing, implementation, and monitoring of all continuous improvement initiatives in all regions
• Stays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunities
• Holds TMC Global account team and ancillary contributing team members accountable to project timelines
• Works with internal and external leadership to align TMC’s technical and operational capabilities to customer’s goal requirements in each region
• Understands key processes such as S&OP, demand management, procurement, forecasting, scheduling, warehouse management and continuous improvement methodology such as lean/six sigma
• Leads, coaches and mentors TMC team personnel
• Assesses and improves the capability of each team member

Grow Profitably:

• Manage top and bottom lines of the account (~$7M+ in Net Revenue annually)
• Global account P&L / Financial management, including expense management
• Maintain monthly revenue projections and accurate resource allocation
• Leverage customer specific data, requirements, and expectations to create viable supply chain solutions

Global Capabilities:

• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Manage customer expectations and requirements and plan desired outcomes aligned with strategy
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
• Advocate and utilize the enterprise project-based delivery mode

Customer Relationships:

• Align internal and external business functions across all global regions to support long term strategic plan
• Develop initiatives and manage projects to support customer value proposition
• Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership
• Drives the holistic plan to ensure operational excellence and serve as an escalation point
• Align with customer on business management processes and planning cycles
• Understand industry and market trends and apply to customer strategy and business reviews
• Stay informed of changes within customer business through regular customer communication

Talent:

• Global oversight of all teams that work with dedicated customers, this includes regional Customer Service Managers.
• Provide guidance and mentoring to the Service Delivery teams • Promote a collaborative culture within the team
• Foster a mindset of growth and continuous improvement
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS Required:

• Bachelor’s degree from accredited college or university
• Minimum 6 years of related industry experience
• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Advanced written and verbal communication skills
• Knowledge of Global transportation management systems Technology infrastructure
• Ability to understand global supply chain processes
• Demonstrated ability to work creatively and analytically in a problem-solving environment with multiple regions of the world
• Ability to understand and document customer’s global supply chain processes
• Experience delivering a global customer solution
• Comprehensive understanding of operational excellence methodologies
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment

Vacancies Available

ENDO is a leading company that specialises in Child Safety products, Invisible Grilles, Window Restrictors, Curtains & Blinds, etc .

www.endogrilles.com

We are located at: 558 Sims Avenue, Singapore 387593 (5 Mins from Paya Lebar MRT)

Inviting candidates with the following skills:

Outgoing personality

Communicating with customers, answering potential customers' questions

Understanding customers' needs and identifying sales opportunities

Able to perform product explanation

Job site arrangement

Diploma, NTC cert, O Levels

Able to use Ms excel, words , powerpoint.

Own Car advantage, else there will transport reimbursements.

NO experience required, Training will provided.

Working Hours

5.5 Working Days

Monday to Friday 10am to 7pm (One Half Day off), Saturday Or Sun 10am to 7pm

Basic package up to $3000

PLUS Incentive up to $8000(total) every month.

Pls email your updated resume with photograph to [email protected] or WhatsApp to 90701414

CLASS 4 LORRY DRIVER NEEDED

Waterproofing Company

Assisting in the delivery of materials to site and customers.

Pick to and fro of workers from dormitory to worksite.

Ad hoc duties

• 5.5 Days
• Mon - Fri [9am - 6pm], Sat [9am - 3pm]
• $2200 - $3500
• Bugis

Responsibilities:

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails, phone calls and live chat.
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Promote Web Ordering System to customers

Requirements:

• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Able to work under pressure
• Meticulous and organized
• Immediate availability will be an added advantage

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Here at THE PROVIDORE SINGAPORE we frankly believe that we are stronger as a team!

TEAMWORK MAKES THE DREAM WORK!

We take pride in having an environment that is open and welcoming, to achieve our goals together. With an emphasis on communication and connection, we promote opportunities for all to develop and achieve success; our employees are our family, and we strive to create an inclusive and positive culture for all!

Across our various roles and departments, we have a diverse workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where our people matter, and a place where we celebrate each other’s success.

If being part of a fun, dynamic team that works hard yet plays harder is something you are looking for, what are you waiting for? You might just be the next celebrated member of our team!

Visit https://theprovidore.com/careers/ for more opportunities and to apply directly!

OUR BRANDS:

1. THE PROVIDORE SINGAPORE

Western Cuisine

• Downtown Gallery, Mandarin Gallery. Paya Lebar Quarters, Raffles City, Raffles Place and Wisma Atria

2. RISTORANTE LUKA

Japanese & Western Fusion

• Tanjong Pagar and Cross Street Exchange

3. SUSHI KATORI

Omakase Sushi

• Tanjong Pagar

4. THE WINE DISTRIBUTION COMPANY (TWDC)

• Ayer Rajah Crescent

HIRING FOR:

SERVICE CREW (Part-Time / Permanent Part-Time opportunities also available)

1. RISTORANTE LUKA

Japanese & Western Fusion

Job Description:

You will be responsible for presenting our guests with the menu, taking their orders in a restaurant setting, help answer any queries and assist in making recommendations on meal bundles, serving food and beverages, and performing cashiering duties.

• Follow the standards of service as per requirements and training
• Provide a warm, friendly welcome to all our guests
• Recommend and promote meal items to our guests, as well as advising them on any on-going promotions
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Inputting of orders into the point-of-service (POS) system and settling of bills with our guests
• Attend and promptly respond to our guests on only queries and / or needs
• Help to prepare tables for meals such as topping-up of cutleries and condiments, as and when required
• Assist in the upkeep of overall cleanliness and housekeeping of the restaurant and work areas
• Any other skill-development or ad-hoc task as assigned

Job Requirements:

• No experience required

*If you do not have prior experience or training, we welcome your application if you are genuinely keen to learn, grow and develop as we have a long and positive track record of developing our entry-level Service Crew into Supervisors, Assistant Restaurant Managers, Restaurant Managers and Multi-Outlet Managers

*There are also career development options as a Barista, Bartender and even in the back-of-house (BOH) if the interest and passion is there

• Able to work under pressure in a fast-paced, yet fun environment
• Great communication skills with positive, interpersonal skills
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

We look forward to receiving your application, and the opportunity to meet you!

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Service Crew | Full/Part Time | Flexible Shift | North/East/West Area | Min 2 months |U.P $3200

Location
NTU
Paya lebar (Kinex)
Sembawang

Timing:
10am-9pm

Part Time
$10-12/hr

Full Time
$2300-$2700 (5days)
$2800-$3200 (6 days)

Jobscope:
-Assist in food preparation
-Perform order taking, attend customer’s needs
-Basic housekeeping duties
-Cashiering duties

Interested can SMS/WhatsApp me @ 90688875 With the following detail
Full name:
Staying location:
Commitment period:
Job Title: Service Crew

Nelson phua
Fast Career Recruitment
EA License No: 16C8420 | R23113727

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Responsibilities

• Addressing to customer enquiries by providing quotations, shipments updates and inovice bills
• Coordinating receipt and record of incoming shipments
• Arranging outgoing shipments by booking and liaisng with transport providers/carriers/vendors
• Liaisng with departments making sure operation runs smoothly
• Preparing and filing of shipping documentations
• Ensure shipments are compliance with regulations and requirements
• Develop and maintaion relationships with carriers, cusotms brokers, and other stakeholders to ensure smooth operations
• Ensure documentation is accurate and up-to-date, including bills of lading, commercial invoices, and other necessary papeworks
• Work well with internal stakeholders within the company to ensure seamless logistics solutions for the customers
• Any other adhoc duties assigned

Job Requirements

• With at least 3 years of relevant expereince in the freight forwarding industry
• Diploma in Logistics Managment or relevant studies
• Proficient in MS Office
• Self motivated, able to work in a team and independently
• Posses good communication and written skills

Customer Service Officer (Banking Domain)

• Telephony and call centre experience
• Interact with internal & external customers to answer customers queries related to Banking products.
• Responding to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Collaborate with stakeholders to resolve all customer queries and requests.

Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Hand Phone: +65 92333815
Helius Technologies Pte Ltd (EA Licence No: 11C3373)

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities

• Usher customers to their seats
• Attend to customers enquiries and complaints (if any)
• Assist with order taking
• Up sell and recommend products to customers
• Serve food and beverages (including alcoholic beverages)
• Clearing of tables and empty dishes where necessary
• Ensure guests' needs and requests is fulfilled
• Other ad-hoc duties as assigned

Requirements

• Customer orientated
• Able to stand for long hours (4 hours or more)
• Able to commit 3 days per week
• Able to commit long-term or 3 months and above
• Able to work on weekends and public holidays
• Comfortable with handling and serving alcoholic beverages

Available Work Locations (All locations near MRT Station)

• Indoor Stadium (Stadium MRT)
• One Fullerton (Raffles Place MRT)
• Orchard Rendezvous Hotel (Orchard MRT)
• Riverside Point (Clarke Quay MRT)
• Woodleigh mall (Woodleigh MRT)
• Seletar Aerospace (28 mins away from The Seletar Mall)
• Parklane Green (East Coast Park)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Job Description & Requirement :

Service Desk Management:

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions

• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary

• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews

• Ensure that system procedures and methodologies are in place to support outstanding service delivery.

• Develop a deep understanding of projects to gain insights into scope of service delivery

• Take accountability for service delivery performance, meeting customer expectations, and driving future demands

• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management:

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner

• Provide accurate and regular report to management on performance of the service delivery

• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

• Collaborate with various technical teams to set standards for software, hardware, and security

Stock and Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels

• Source suppliers and fostering good relationships with them

• Prepare reports and advising management on strategies to reduce cost and improve procedures

• Maintain an accurate inventory database that includes detailed information on available stock

• Purchase new stock and negotiating favourable contracts with suppliers

• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory

• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner

• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time

• Understand the government procurement policy, ICT management policy, quality management policy and security

guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines

• Monitor spending patterns and implementing measures to promote adherence to budgets

What we are looking for

• Proficiency in leading both physical and virtual teams

• Experience with dealing with third party provided services

• Exceptional customer-facing skills

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job Responsibilities

• Attend to customer queries and/or requests and assist to resolve service issues to escalate unresolved concerns to Deputy Branch Manager (DBM)
• Assist to maintain a high standard of housekeeping at the branch and ensure all product materials are up to date
• Assist with educating customers at branch auto-lobbies and personal internet banking internet kiosks
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions
• Follow up on customers’ requests that are processed by the backroom fulfillment unit
• Perform account opening, account maintenance, and fixed deposit transactions
• Comply with established operational control and audit procedures
• Drive business through an advisory on bank's products and services e.g Deposit Acquisition and New to Bank (NTB), New to Product (NTP) customers for all Segments.
• Collaborate with Business Units to achieve targets
• Identify opportunities for sales leads and referrals.

Job Requirements:

Skills and Experience

• Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
• Team player, with good communication and problem-solving skills
• Able to multitask and possess leadership traits
• Effectively bilingual (written and spoken)

Education

• Minimum a recognised diploma/ degree in any field

Basic Functions:

· Answer telephone calls and carry out various reception and admin duties.

· Approach customers and attend to their needs.

Duties & Responsibilities:

· Answer and redirect incoming calls in a polite and pleasant manner.

· Greet customers promptly, identify their needs and direct them to the appropriate personnel.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )