Position Overview:

This position act as a single point of contact for customer, to assists customer with all the inquiries related to product and services. Manage entire order processing from end-to-end, handle customer complaint & product return. Ensure we are always meet/exceed customer's expectation.

Accountable For:

· Process all the customer's Purchase Order in QAD (Laerdal's ERP system) within 24hr.

· Issue Purchase Order to supplier (DCAP or 3rd Party Supplier) on weekly basis.

· Follow-up/Expedite goods delivery with supplier, to ensure On Time Delivery for all open Sales Orders.

· Provide weekly update Open Sales Orders to customers/distributors.

· Ensure we always achieve KPI target above 95%, Service Level in SalesForce.com.

Responsibilities:

· First point of contact to support customer.

· Provide quality customer service via phone or email.

· Answer customer’s inquiries efficiently, provide feedback and escalate the issue to respective team for next follow-up action.

· Always process customer's Purchase Order (PO) in a timely manner, send order confirmation within 24hr upon receipt.

· Generate quotation in SFDC, upon request by customer/sales team.

· Expedite deliveries to ensure smooth and efficient order cycle to meet customer's expectation.

· Update customer immediately if shipment delay

· Monitor goods release to courier, follow up on Proof of Delivery (POD) to ensure goods successfully delivered to customer.

· Follow up closely with DCAP and 3rd party supplier on Goods Delivery Status

· Expedite deliveries to ensure smooth and efficient order cycle to meet customer's expectation.

· Perform goods receipt and stock allocation in ERP system upon incoming shipment.

· Liaise with 3rd Party Logistic company on Incoming Shipment, preparing upload document for 3PL

· Liaise with customer and 3PL for outbound delivery.

· Perform inventory reconciliation with 3PL (bi-weekly), to ensure both system is always aligned.

· Provide Weekly Open Sales Orders Report, to provide update and follow up the needful action with respective team.

· Follow up payment with customer, especially for those order with "Prepay" term prior delivery arrangement.

· Inform Finance upon payment receipt, for credit hold release, and to knock-off payment in QAD.

· Ensure all the sales/shipping documents are maintained in shared folder (Quotation, Proforma, Order Confirmation, Picklist, DO, Invoice, SR, POD).

Other Information:

Working Location: Near Tai Seng MRT

Working Hours: 5 days work week, 8:30am to 5:30pm.

Please send in CV to [email protected]

Responsibilities:

• Conduct administrative and operational tasks.
• Work towards company target as a team and maximise student retention.
• Delivery professional and high-quality service experience.
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Ensure proper check-in management is practiced at the centre.
• Assist with crowd management during peak period.
• Work closely with the Sales enrolment team and provide regular feedbacks and insights to achieve greater customer intimacy.
• Proactively attend to customers’ feedback and challenges in a professional manner.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Drive efforts to improve operational processes and systems.
• Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

• At least 2 to 3 years of working experience in operations and customer service
• Excellent command of spoken and written English
• Must also be able to liaise & effectively communicate with Mandarin speaking students / parents
• Good communication and interpersonal skills
• Highly motivated and positive-minded
• Able to work in a fast-paced environment
• Required to work on both weekend
• Prior experience in the private education industry would be an added advantage

Working location: Woodlands

Other benefit: Staff meals, medical & dental claim.

Job Description:

• Key invoice/ DO to the customer
• Liase with customer on the order/ forecast of product/ quality issue
• Cooperate with driver and warehouse on the customer order.
• Check stock with warehouse on the balance stock.
• Schedule for driver route
• Schedule for truck servicing

Requirements:

• Diploma or equivalent qualification in Business Administration, or a related field.
• Strong communication skills for liaising with customers, warehouse staff, and drivers.
• Experience with order processing, invoice/DO management, and route scheduling.
• Knowledge of inventory control and stock management.
• Ability to manage truck servicing schedules and coordinate logistics.

JK Tan (R1875280) Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified

Key Responsibility:

• Handle customer enquiries by providing accurate and timely information on products, services, and lead times.
• Register new customers in system and assist in managing existing customer credit limits.
• Prepare and issue quotations for products and services based on customer requirements, and follow up with customers to secure orders.
• Liaise with internal teams to confirm stock availability, coordinate production schedules, and align on lead times.
• Coordinate and confirm delivery schedules with customers, ensuring all logistics are arranged according to agreed timelines.
• Review and process customer orders, ensuring all necessary details are captured for accurate sales order creation.
• Collaborate closely with Operation Lead to synchronize delivery timelines, ensure stock availability, and manage customer expectations.
• Process customer requests for site activation and part replacements by liaising with Operation Lead to ensure seamless service execution and post-visit follow-up.
• Generate, file and maintain accurate records of customer interactions, orders, and transactions, including quotation, purchase orders, sales orders, delivery orders, reports and invoices.
• Process Request for Invoice and submit invoices to customers, follow up on billing issues, and track payment status to support timely collection.
• Assist in requesting credit block releases and support finance team in ensuring timely payment from customers.
• Provide backup support for sales-related tasks as needed, including customer follow-ups, order tracking, and resolution of any issues that arise.
• Assist with scheduling tasks and help maintain job planner updates for production timelines and service-related jobs.

Requirements:

• 2 to 4 years of relevant experience in customer service, order management, or sales support
• Industry experience in a technical or product-focused environment (e.g., manufacturing, engineering or logistics) is preferred. Candidates without this background will be provided with on-job training and opportunities to develop industry-specific knowledge after hiring.
• Hands-on experience with ERP systems (e.g., SAP) and CRM tools (e.g. Salesforce) for managing customer interactions, order tracking and documentation is highly desired.
• Understanding of full product order lifecycle, including quotation management, inventory checks and delivery scheduling, or a willingness to learn these processes.
• Strong organizational skill with the ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skill for professional interaction with customers and internal teams.
• Proactive problem-solving ability to handle customer enquiries and resolve issues independently or escalate when needed.
• Detail-oriented, ensuring accuracy in order processing, documentation, and reporting.
• Team collaboration skill to work closely with other departments to meet customer and project requirements.

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

* Handling of all customer's (master/manager/owner or third party) invoicing process.

* Maintain system integrity regarding supply orders

* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies

* Exercise responsibility for accurate and timely performance of all activities

* Assist in managing weekly order status reporting

* Provide administrative support for the Manager

* Fresh Graduates are welcome to apply

Business Development Director - a strategic leadership role responsible for driving business growth and expansion initiatives within the construction sector across China and key Asian markets. This position requires a seasoned professional with extensive experience in business development, market penetration, and relationship management within the construction industry. The primary objective is to develop and execute comprehensive strategies to capitalize on growth opportunities, strengthen market presence, and achieve revenue targets across the region.

Key Responsibilities:

1. Strategic Planning: Develop and implement a strategic business development plan for the construction sector in China and targeted Asian countries. Align strategies with corporate objectives, market dynamics, and growth opportunities to maximize results.
2. Market Expansion: Identify and assess new markets, segments, and growth opportunities within the construction industry across China and key Asian countries. Conduct market research, competitive analysis, and feasibility studies to inform market entry strategies.
3. Client Relationship Management: Cultivate and maintain relationships with key clients, stakeholders, and industry influencers in China and across Asia. Act as a trusted advisor, understanding client needs, and delivering tailored solutions to enhance customer satisfaction and loyalty.
4. Opportunity Pursuit: Lead the pursuit of new business opportunities, including project bids, partnerships, and acquisitions, within the construction sector. Collaborate with internal teams to develop compelling proposals and presentations, ensuring alignment with client requirements and company capabilities.
5. Team Leadership: Provide strategic direction, mentorship, and guidance to the business development team across China and Asian countries. Foster a high-performance culture, encouraging collaboration, innovation, and continuous improvement.
6. Revenue Growth: Drive revenue growth and achieve sales targets through effective pipeline management, opportunity tracking, and conversion strategies. Monitor sales performance, analyze trends, and implement corrective actions as needed to optimize results.
7. Cross-functional Collaboration: Collaborate closely with internal stakeholders, including operations, finance, legal, and marketing teams, to ensure alignment of business development activities with company objectives and priorities. Facilitate cross-functional collaboration to streamline processes and enhance efficiency.
8. Market Intelligence: Stay abreast of industry trends, regulatory developments, and competitive landscapes within the construction sector across China and Asian markets. Leverage market intelligence to identify emerging opportunities, mitigate risks, and shape strategic initiatives.
9. Continuous Improvement: Champion a culture of continuous improvement, driving initiatives to enhance business development processes, tools, and methodologies. Implement best practices, performance metrics, and feedback mechanisms to optimize performance and drive results.

Note: Additional Monthly allowance are added to basic salary.

JOB DESCRIPTION:

· Has customer service experience, preferably in financial institutions

· To provide one-stop customer service to corporate customers.

· Assist customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on *Corporate products; Corporate Account Services, Cash Management Products, Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.

· Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.

· Collaborate with stakeholders to resolve all customer queries and requests.

· Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

• Cashier Exp
• Rotating Shift (Retail Hours)
• Able to work on Weekends & Public Holidays

Responsibilities

• Counter sales
• Customer service
• Cashiering
• Other ad-hoc duties

Requirements:

• Possess Customer Service / Retail Sales / Cashier experiences
• Good communication & interpersonal skill
• Able to work rotating shifts, on weekends & PH

Other Information:

• Working Hour: Rotating Shifts
• Salary: Up to $2300/mth + OT + AWS + VB
• Location: Island-wide

To apply please click on the APPLY NOW button or email your resume with the following detail inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

The Neonmello Team is made up of fun-loving individuals with a common love for fashion and clothes! One moment you may find us crazily in love with creating content and scrolling tiktok, the other we may be burying ourselves in parcels pasting waybill stickers. Whilst going about our daily duties, we are also constantly on the look out for like-minded people with a sense of responsibility and willingness to learn and grow.

Responsibilities:

• Assist with photo shoots, content creation and marketing campaigns
• Create Instagram reels and Tiktok short clips
• Explore new trending ideas and audios for reels and tiktok
• Create videos, artworks, graphic banners and posters
• Copywriting
• Management of customer service email account and orders
• Management of returned, exchanged, international parcels
• Creation of product listing
• Assisting in product measurement
• Assisting in retail stock-in
• Operations and retail store duties
• Any ad-hoc duties

Job Requirements

• Fresh grads or Poly/Uni students (waiting for grad) are welcomed to apply
• Experience in marketing/customer service/retail sales preferred
• Have a keen interest in the fashion world and would like to know the behind-the-scenes of a fast-fashion company
• Fluent in spoken and written English
• Social media savvy (Instagram, Tiktok)
• Self-motivated, creative and customer-centric
• Ability to handle and prioritise multiple tasks simultaneously
• Basic skills in Canva (Willing to learn if not experienced)
• Basic mobile, video-editing skills (Willing to learn if not experienced)
• Ability to work in a fast pace working environment and under tight schedules

Benefits

• Employee discount
• Possible promotion to permanent employee

Schedule

• Monday to Friday

Location

• Taiseng (Office)
• Orchard (Retail)

Feel free to ask if you have any other queries relating to the job. We regret to inform that only shortlisted candidates will be notified.

Job Types: Internship, Fresh graduate, Student job

Contract length: 6 months

Pay: $800.00 - $900.00 per month

Benefits:

• Employee discount
• Professional development
• Promotion to permanent employee

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay

Education:

• GCE 'A' Level or equivalent (Preferred)

Work Location: In person

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.

2. Review customer existing home loan package and advice accordingly on the various option available

3. To protect home loan portfolio by managing customer expectation on loan repricing package offered

4. To respond and follow up on customers’ request promptly and accurately

5. Identify cross-sell opportunities during customer interaction

6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Location: 81 Beach Rd, Singapore 189692

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,100 - $ 2,400

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Service Delivery Manager (CyberSecurity)/ Customer Manager

Responsibilities:

• Strong in handling Service Delivery Management/ Customer Management
• Experience in providing Services and Solutions on CyberSecurity Management.
• Technically inclined in handling Service Delivery and supporting Customer Management.
• Manage the performance of services and ensure that Service Levels are met.
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate and liasing with clients, stakeholders and vendors.
• Provide consultation and advisory on CyberSecurity Solutions.

Requirements:

• Demonstrated strong experience in handling Service Delivery Management/ Customer Management.
• Experience in providing CyberSecurity Services and Solutions to customers.
• Strong knowledge of CyberSecurity.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001 and etc.
• Minimum 3 years of experience in customer success roles or experience in a cybersecurity operation center
• Good in Service Delivery and Customer Management.
• Experience in handling Service Level Agreement (SLA).
• Possess Government or System Integrator Consulting domain.
• Experience with contract and vendor management.
• Possess Diploma or Degree in relevant field.
• Only Singaporean applys.

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to [email protected]

We respect your privacy and all communication will be treated with confidentiality.

*Only shortlisted candidate will be notified.

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

About Us:

We're seeking dedicated individuals to join our team as Call Centre Associates. As a vital part of our organization, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service. If you're passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Scope:

• Respond promptly and professionally to inquiries received via emails and inbound calls, ensuring a high level of customer satisfaction.
• Identify and clarify customer issues, providing accurate information and implementing effective solutions to resolve problems.
• Fulfill customer requests by providing relevant information, completing transactions, and forwarding requests to the appropriate departments as needed.
• Assist patients in arranging and booking appointments, ensuring efficient scheduling and coordination of services.
• Perform other ad hoc duties as assigned to support the smooth operation of the call centre and meet organizational objectives.

Job Requirements:

• Minimum GCE O/N level qualification or equivalent.

Join Our Team:

If you're looking for a rewarding career where you can make a difference by assisting others and providing exceptional customer service, we invite you to join our team as a Call Centre Associate. With opportunities for growth and development, we offer a supportive work environment where your contributions are valued and recognized.

How to Apply:

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150

Location: Macpherson

Working days/hours:

Mon - Fri : 830am - 530pm

Saturday : 830am - 1pm

Sun + PH (Once a month) 8.30am-1.00pm and 8.30am-3.00pm

Job description:

- Provide immediate response to client’s enquiries and concerns over the phone

- Resolve client dissatisfactions by initiating a thorough investigation of complaint, evaluates findings, and responds quickly to clients

- Resolve discrepancies in reports by consulting with other staff

- Assess problem resolution for future applicability and forward to appropriate quality assurance individual.

- Pursue referenced test result to satisfy client needs and requests

- Print, prepare and distribute patient reports for delivery

- Perform data entry role when scheduled/assigned

- Assist with other database building activities when necessary

Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diploma/NITEC in any discipline

- Able to start work IMMEDIATELY !

- Possesses good interpersonal communication skills

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

Customer Service Executive (Logistic Operations)

• Location: Penjuru
• Salary: S$ 2,800 - 3,100
• Working days: Monday – Friday
• Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.

Job Description

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Job Description

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.

This is an exciting new opportunity with a reputable local bank.

12mths renewable with 1 mth bonus

• 5.5day
• Branch hours.
• Please refer to attachment for more information.
• Salary – between 2700 to 4000

Job duty:

• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the bank’s products and services
• Educate and migrate customers towards the digital platform
• Drive service excellence in the area of customer satisfaction – customer wait time, problem resolution and customer feedback/ escalation/ complaint
• Ability to understand issues and appropriately escalate to management in a timely manner
• ensure compliance with all regulatory requirements
• contribute to self and team effort by accomplishing related results

• Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers.
• Provide quotations to customers and follow-up to secure business / activate shipments.
• Coordinating receipt and record of import / export / Cross trade via air or sea shipments.
• Liaising with origin and destination offices / agents for shipments arrangement.
• Liaising with origin and destination offices on air / sea-LCL consolidation program.
• Shipment arrangements / follow-up and provide updates to customers.
• Liaising with other departments, making sure operation runs smoothly.
• Ensuring that shipments are handled smoothly and intermediate issues are solved.
• Ensure all documentation is accurate and up to date, including bills of lading, commercial invoices, and other necessary paperwork.
• Check / collate documents and send them to OPS Team for billing.
• Insurance related matters - purchase insurance, follow-up on claims (if any).
• Provide customers support to Sales persons for their new potential clients when they are out of office.
• Back-up for fellow teammates when they are absent.
• Any other adhoc duties assigned.

Requirements:

• Possess Diploma/Degree in related discipline
• Good knowledge of International Logistics Services
• Minimum 2 years of relevant experience
• Independent and team player with strong self-initiatives and communication skills

5 day work week

Changi South Area

Freight forwarding Co.

Interested candidates, please forward a detailed resume as MS Word format to [email protected]

Tempserv Pte Ltd
License No: 06C3745
Attention: Audris Teo / EA Personnel No: R1102063