• min 6months of experience into IT help desk support
• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock (including self-service)
• Process Change & Service requests

Skillsets

• Good communication skills
• Fluent in English language
• Knowledge on ITSM processes

• Answer customer enquiries
• Handle Complaints and resolve customer issues
• Maintain high quality of services and performance standards
• Work with stakeholders to resolve customer issues

Requirements

• At least 2 years of relevant experience
• At least Diploma/Degree in Business or equivalent
• Excellent communication skills
• Able to work independently and as a team player

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R1872398

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Experience:

* 3 - 5 Years of Experience in BIM Software (Revit & CAD) / Process Discipline.

* Possess Excellent Communication & Interpersonal skill.

Qualification:

* Equivalent Diploma or B.E/B.Tech Degree (Mechanical/Electrical/Electronics & Communication/Instrumentation)

Skill Set:

* Support BIM Coordinator at all type of 3D BIM Modelling and assigned tasks.

* Parametric family creation & LookupTable edit/ Manage knowledge is Mandatory.

* Process Knowledge is Mandatory.

* Must have extensive knowledge in creating various kinds of Revit Families.

* Hands-on experience in Revit & Navisworks.

* Preparing all kinds of 2D and 3D drawings from the Revit model.

* Clash detection and co-ordination using Navisworks.

* Able to handle all types of 2D CAD Drafting Works

Job Description

• Industry/ Organization Type: IT/ Cybersecurity
• Position Title: Service Delivery Consultant/ IT Technical Consultant
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $4,500 + AWS + 1 to 3 months VB
• Duration: 1-year contract (Renewable/ Convertible to Perm)

Key Responsibilities

• Provide technical consulting, pre-sales and post-sales support to clients and partners.
• Explore new and existing cryptography-related technologies and assess their suitability for deployment.
• Responsible for technical and administrative activities which will include project planning, system implementation, preventive maintenance, documentation and system migration.
• Support and assist day-to-day operations of IT Department and Data Centre - Helpdesk, Desktop, Server, Networking, IT Procurement, and Projects.
• Participate in planning, installation, testing and implementation of IT infrastructure for roll-out of new/existing projects. Plan capacity for hardware, software and resources, and drives delivery excellence for managed services.
• Liaise with external vendors for IT-related issues.

APPLY NOW!!!

• At least a Diploma in Computer Science, Engineering, Information Technology or its related discipline.
• Inexperienced candidates are welcome to apply as training will be provided.
• Applicants with Information Security Background in at least 1 domain (Cryptography, Network, Firewall) is highly preferred.
• Knowledge of Anti-malware (Trend Micro) is a plus.
• Technical Knowledge in basic configuration of Network Switches/VLAN or Technical Knowledge in setting up and configuring AIX/Solaris Servers.
• Good knowledge of Win / UNIX administration with basic networking knowledge.
• Preferably with previous hands-on experience and skill set on system or network installation, configuration, maintenance and troubleshooting.
• Willing to travel (within Singapore).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65116 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C016 | Angel Lim | EA Reg No: R1769781

Responsibilities

• Develop and maintain good relationships with customers
• Development and execute effective trade activities to drive sales growth of assigned brands
• Responsible for maintaining and negotiating acceptable trading terms with all key accounts
• Ensure listing strategy for all new products
• Develop and create marketing promotional activities to boost sales
• Provide suggestion or improvement measures on strategic and tactical action plan in response to market changes
• Responsible for Sales Planning and Forecasting activities to support the business.
• Work with sales teams to plan, develop, coordinate and execute sales strategies to achieve sales objectives.
• Conduct market research and competitive intelligence analysis
• Monitor and gather feedback on promotional campaigns for improvements
• Work with Sales Manager in identification of new growth opportunities.
• Evaluate new opportunities in researching market size and potential of tie-ups with key accounts.
• Prepare monthly/quarterly sales performance report.
• Ensure correct and proper documentation in all deals with key accounts.

Requirements

• Min Diploma in Business Administration/ Sales & Marketing/Mechanical/Electrical Engineering
• Experience in LIFT/ELEVATOR companies
• Has a extensive good network connection

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

MLION CORPORATION is a Foundation Solution company that focuses on Port and Waterfront Developments, Civil Excavation and Power Generation related infrastructure in the Asian region.

Being a market leader in our industry, we provide customised solutions to our core products such as sheet piles, steel pipes, tie rods, long and flat steel products, and crane rails. We further value add to the supply chain by providing downstream services such as warehousing, storage, and logistics to access local markets.

Moving with the highly digitalised world, MLION is excited to launch our GoListid marketplace platform. GoListid is the next generation B2B platform which provides pre own steel material for the construction market. Our vision is to provide steel a second lease of life and to promote sustainable use of steel material. GoListid provides sellers with a wide network of targeted domestic and international Buyers while listing their material with trust, transparency and services to facilitate the transaction.

We are looking at having enthusiastic candidates to join our robust team as we develop new businesses that will help to create connectivity and accessibility. We believe that having fresh inputs will be paramount to the success of our platform launch.

Roles & Responsibilities

● Be part of our customer service executives interacting with our customers for the deal-making process (facilitating negotiations for buying or selling steel material);

● Work closely with cross-functional teams to ensure pleasant customer experience (e.g. operations, logistics, finance, etc.)

● Address any queries from our customers via the chat system.

● Escalate any key issues raised by customers during the deal-making process.

● Contribute towards customer service readiness when preparing to launch in new countries.

● Achieve key performance metrics (e.g. response time, customer satisfaction, etc.)

● To handle cold calling to find new customers and new leads

● To be able to visit the yard and site when needed

● Perform any other duties as assigned

Requirements

● Min. GCE ‘O’ levels

● 1 - 2 years of experience in customer service for a commercially launched product.

● High levels of ownership and ability to communicate clearly and effectively with customers.

● Problem-solving skills to ensure customers have the best experience during the deal-making process.

● Experienced in at least one of the following areas: customer service software, marketplace platform, dealmaking is a plus.

Job Description:

• Responsible for serving food and beverage to guests.
• Check crockery and glassware to ensure that they are clean at all times.
• Greet guests courteously with a friendly smile.
• Set up table, clean the chairs and place them properly at the table.
• To perform other duties as assigned.

Job Requirements:

• Enjoy working in F&B.
• Service-oriented personality.
• Independent.
• Able to commit 10 hours / day and stand long hours.
• Require to work weekends and public holidays.

Additional Job Information:

• Sign-On Bonus Up to $1,500!!!

This role reports to the Finance Director in order to accomplish all accounting tasks in a timely and accurate manner.

· Manage full set of accounts, financial statements, monthly reports, service delivery orders and online payment

· Monitor and maintain daily accounting transactions including Accounts Receivables (AR) / Accounts Payables (AP)

· Ensure timely billing to stakeholders and compliance with AR & AP procedures by generating and raising invoices, debit, and credit notes

· Update AR and AP transactions using AutoCount Accounting

· Generate SOA for outstanding invoices

· Prepare cashflow forecast and audit schedules

· Assist in any ad-hoc assignments from Finance Department and Management

· Possess strong organisational and communication skills to work with other departments as well as with customers and vendors

· Other ad-hoc duties as assigned

· Min 4 years’ experience in accounts management or Diploma in Accountancy

Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities:

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements:

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions and decide on actions to resolve product issues.
• Responsible for end to end pump servicing from installation, commissioning to after sales services.
• Provide onsite advise to customers on technical issues.
• Project, perform and deliver under pressure with tight deadlines when necessary.
• Responsible for performing Installation and commissioning activities.
• Appraise, troubleshoot, repair of vacuum pumps.
• Setting up workshop for repair of vacuum pumps.
• Provide front line support for key field service activities in line with customers’ requirements. Examples being basic fault finding, rectification and planned maintenance activities.

Job Requirements:

• 'O' level/ ITE/ Diploma with 1-2 years of hands-on experience in servicing major brand of Industrial and Semicon vacuum pump (wet and dry pump).
• Experience in Edwards, Leybold, Busch, Pfeiffer, Adixen, Ulvac pump will be an addvantage.
• Proficient /able to interpret technical drawings and documents.
• 5 day work week.
• Attractive Benefits.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

• Work closely with overseas agent/partner and customer for scheduling of shipment.
• Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier.
• Follow up and update customer on all shipment details, schedule and status.
• Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues.
• Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy.
• Respond to customer enquiries and provide quotations to customers promptly.
• Ensure timely and accurate processing of orders and issue billings accordingly.
• Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to.
• Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved.
• Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations.
• Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice.
• Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner.
• Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary.
• Check commodity harmonized system code if applicable.
• Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues.
• Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned.
• Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc.
• Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery.
• Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately.
• Work closely with accounts team to: a. Resolve and reconcile credit note discrepancies against payment made by customers; b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company.
• Exercise good customer service skill when managing difficult customers and/or customer complaints.
• Other ad hoc duties as assigned.

Job Requirements:

• Diploma & above with 1-2 years relevant experience.
• Diploma/ Degree in Logistics/ Shipping with NO Experience is welcome to apply. Training will be provided.
• Prior experience in customer service and/or in the logistics industry would be distinct advantages.
• Knowledge in import/export shipping procedure, incoterms and documentation are added advantages.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Service Engineer (Marine)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66085 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• Engaging with customers to address inquiries, concerns, and requests promptly and accurately. Providing information and assistance on quotations and operational matters in a timely manner to uphold excellent customer service standards
• Handling inquiries, preparing quotations, and facilitating shipment activations, including cross-trade shipments
• Coordinating with customers for their incoming, outgoing, and cross-trade shipments, ensuring smooth logistics operations.
• Completing all required documentation accurately and on time, maintaining meticulous records to support efficient logistics operations.
• Handling customer issues promptly and effectively, taking appropriate actions to prevent recurrence. Escalating complex issues to relevant stakeholders as needed.
• Ensuring accurate data entry and reporting, maintaining up-to-date records to support decision-making and performance analysis.

Requirements:

• Minimum of 2 years of relevant experience in a similar role.
• Good working attitude with a positive customer-centric mindset.
• Ability to work under pressure in a fast-paced environment, with a willingness to adapt to changing priorities.
• Basic experience in sea/air shipment procedures is desirable.
• Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment.
• Capable of working independently with minimal supervision, demonstrating initiative and accountability.
• Willingness to commit to overtime when required to meet business needs.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Your Day to Day -

• Provide excellent guest services to all guest patronise the restaurant
• Able to anticipate needs from all guest
• Assist to maintain high standard of cleanliness for the restaurant
• Suggest to guest on the selection on the menu
• Engage with the guest
• Attend to any add hoc duties assign by the manager

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Purpose of the Job

• Responsible for alignment of IT Services Catalogue in supporting AET’s IT strategy and plans, and represents all AET IT services provided, as primary/main IT representative
• Responsible for AET User/Customer satisfaction
• Responsible for all Service Delivery and Service Support actions taken to ensure they meet AET business needs and IT requirements
• In line with supporting AET Shareholder Scorecard (year-by-year), manage and achieve business and performance objectives set for the following:
  • Global IT Services Delivery Function and Teams – Staff Performance Management
  • Design and Introduction of (new) IT Service in line with expected Group/AET capabilities and benefits to be delivered
  • Availability of IT Services provided in line with meeting agreed performance levels
  • Delivery of IT Services in line with meeting SLAs (Service Level Agreements)
  • Resolution of Incidents
  • Fulfilment of Service Requests
  • Change Management (IT Service Configurations)

Key Accountabilities

• AET IT Services – Primary/Main Representative
• Champion the endorsed Group/AET IT service culture
• Ensure alignment of IT Service Delivery and Support solutions to AET’s business needs and IT requirements
• Assist in SLA negotiation efforts with AET business departments/functions
• Provide oversight to AET IT Service Owners
• Direct and oversee the maintenance of AET’s IT Services Catalogue
• Ensure compliance to processes and controls, with priority on procurement and cybersecurity.
• Manage activities towards providing appropriate access rights for authorized users and prevent access from unauthorized users
• Verify that for solution transitioning to operations, there is a defined and agreed-on set of criteria which will be used to assess the readiness for go live. Ensure that an overall approach for  service validation is defined at the outset of all solution delivery projects
• Work closely with Head of IT, AET Application Managers , Group ICTon IT solution/service sourcing decisions
• Direct and oversee the maintenance of a single source repository (incidents, service requests, change requests) on all  IT Services delivered to the business
• Manage and convene CAB (Change Advisory Board) meetings for urgent (including Emergency Change related) RFCs (request for change) 
• AET User/Customer Satisfaction 
• Direct and oversee the management of IT Service Accounts (User/Customer Needs and Relationships) 
• Work with business users to identify and prioritize business support needs, issues and their resolution
• Champion and promote service improvements on an on-going basis to continually improve customer satisfaction with IT services
• Direct and oversee periodic user/customer satisfaction surveys 
• IT Service Delivery and Support Operations – Process Effectiveness and Assurance 
• Accountable for overall process effectiveness and assurance (that primarily covers the core processes noted below)
• IT Service Account Management (IT Services Catalogue, Business Use Cases, IT Strategic/Operations Planning, IT Service Quality Assurance)
• IT Service Transition Management – IT Service Operations (Delivery, Support) readiness for introduction of new IT Services
• Incident/Problem Management (Incident Classification and Prioritization Criteria, Management of Level 1, 2, 3, 4 Resolution Points, Audits of Incident Tickets)
• Be knowledgeable of the Cybersecurity Control Standards, enforce those controls and manage major cybersecurity breaches.
• Change Management (IT Service Configurations) 
• AET IT Services Delivery and Support Operations – Performance Management  
• Maintain day-to-day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of service management issues
• Monitor, measure, report and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs
• SLAs (service level agreements) and OLAs (operational level agreements) are met 
• Review service metrics (KPIs) in supporting continuous improvements
• Champion and promote service improvements on an on-going basis to continually improve quality of IT services
• Set service performance management metrics, and direct the preparation of period management reports
• Capable of executing Crisis Management Responsibilities as required by role
• To comply with Company’s policies and Code of Conduct and Business Ethics (CoBE)
• Other duties and projects may be assigned from time to time

Qualifications

• Education:
  • Any Bachelor degree preferably Software Engineering or Computer Science
  • Ideal:
    • General-level Microsoft Certified Systems Engineer (MCSE) certification
    • General-level IT Service Management certification, e.g., ITIL
    • General-level Project Management certifications, e.g., PMP, Prince II
• Experience:
  • Min 7 years of professional experience in IT Service Delivery and Support type operations and organization with exposure to Cybersecurity Control Standards
  • Leading cross-functional teams (business, IT) on projects and/or operational initiatives.
  • Managing service accounts (technical, customer relationships)
  • Active involvement (5+ years) in project-level and operations-level engagements with senior-level business and IT stakeholders at planning, design, implementation and operation stages for IT service deployments
  • Experience with related IT Vendors (third party) an advantage
  • People Management and Team Building/Management
  • IT Service Management (ITSM) KPIs and Processes, e.g., ITIL
  • Problem Solving and Decision Making, e.g., Kepner Tregoe

Customer Service Assistant (Mon-Fri, East, Up to $2200)

Salary up to $2200
Workdays: Mon- Fri, 10-7pm
Location: Macpherson

Responsibilities:

• Provide good customer service
• Assist customer on enquiries and requests
• Coordinate deliveries pick up and collection
• Data entry and process documents
• Assist in ad-hoc administrative duties when required.

Requirement:

• With Customer Service Experience

You may email your resume to [email protected] or whatsapp wa.me/6590066657 for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Lee Ming Hui (Reg No. R21102976)

Responsibilities:

• To assist in liaison with sub-contractors, suppliers and vendors.
• Responsible in planning maintenance schedule and monitor the schedule to ensure that works are completed within stipulated schedules with skill, efficiency and quality.
• General administrative works.
• Preparation of maintenance schedule after the project handover form signed off by client and received from respective project engineers within two weeks’ time.
• Prepare quotation and costing for minor works, Adhoc works & maintenance.
• Assist in building Permit-To-Work submission & worker security clearance for all the maintenance works and minor works.
• To maintain stock record.
• All other adhoc duties as instructed by the superior.

Requirements:

• Minimum ITE / Diploma
• 2-3 years of related experience
• Proficient in MS Office and Excel
• Good Verbal and written communication skills and able to interact with people at all levels
• Ability to work independently and as a team
• Able to start work immediately or within short notice

• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
• Provide prompt, accurate and updated information for all queries via incoming calls/emails.
• Stay informed of key products, services, initiatives, etc in order to address customers’ queries.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

About MyQueen:

My Queen is the 1st prenatal and postpartum wellness centre located in Sentosa, supported by a medical team. We aspire to provide prenatal and postpartum care for our quintessential women, to empower and support modern women in their maternal journey.

We strive to educate our mummies on topics varying from breast care to infant care. Marrying modern knowledge and traditional cultural insights by maternal-infant experts, we would like to deliver a blended maternal care model that emphasizes parental bonding and positive emotional wellbeing. We believe in a Happy Mum, a Happy Baby.

To learn more, please watch a short video about what we do here or visit our website here.

To learn more about what we do, please watch this video or visit our website.

We have also appeared on Channel New Asia, Channel 8 News, Lianhe Zaobao and Yahoo.

We are looking for an experienced Business Development Specialist who is passionate and capable of driving market development for our startup. This role will be focused on increasing the reach of prenatal and postpartum services to all the quintessential women; and requires the industry background, strategic thinking, and communication skills to establish our company as the leader in this maternal and child market. In this role, you will address rapidly changing customer needs, drive the right service solutions, and enable the ecosystem of partners and customers smoothly. The candidate should be proficient in English and Chinese to manage our company’s customers.

• Being a key part of the team focusing on prenatal and postpartum services
• Development of go-to-market strategies in Singapore and subsequently regionally (APAC)
• Engaging with customers and strategic partners in the maternal and child ecosystem
• Work closely with marketing team to design marketing campaigns that address the pain points of customers
• Work closely with our partners to develop and curate attractive services desired by our customers
• Actively working to increase customer size
• Actively working to build a robust ecosystem that involves varied stakeholders, not limiting customers, partners, and advisors.

A successful candidate should have:

• Minimum 1 year of business development experience in or selling to the maternal and child healthcare industry
• Significant leadership experience working with partners, with demonstrated experience interacting at the management level
• Good knowledge and understanding of the prenatal and postpartum industry
• Demonstrated ability to think strategically and analytically about business and service, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus.
• Strong leadership skills are key, along with proven verbal and written communication skills and the demonstrated ability to work effectively across internal and external organizations.
• Bachelor’s degree in technology or equivalent industry experience

About MyQueen:

We are seeking for dynamic and creative individual to join us as our Sales & Marketing Executive at My Queen, the 1st prenatal and postpartum wellness centre located in Sentosa, supported by a medical team. We aspire to provide prenatal and postpartum care for our quintessential women, to empower and support modern women in their maternal journey.

We strive to educate our mummies on topics varying from breast care to infant care. Marrying modern knowledge and traditional cultural insights by maternal-infant experts, we would like to deliver a blended maternal care model that emphasizes parental bonding and positive emotional wellbeing. We believe in a Happy Mum, a Happy Baby.

To learn more about what we do, please watch this video or visit our website.

We have also appeared on Channel New Asia, Channel 8 News, Lianhe Zaobao and Yahoo

The Role:

We are looking for individuals who have excellent communication skills and are keen to enter the Service Industry as a Sales and Marketing Executive under our Career Conversion Programme (CCP). This is a full-time role, where you will undergo 4 months of On-the-Job Training (OJT) with the aim of transforming you into an industry-grade full-time professional in this field while working together with our team.

You will be involved in the ideation, planning, implementation, and monitoring of marketing campaigns, while also being a strong advocate for My Queen’s vision and mission and a passionate role model for women’s wellbeing.

If this challenging role is something that you are looking for, please send in your application right away, even if you are coming from an unrelated industry or role. We would love to meet you.

Sales & Marketing Executive Responsibilities:

• Assist in the formulation of marketing strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Instagram, Facebook, WeChat, Weibo, etc.)
• Be fluent in both English and Mandarin to manage our company’s bilingual website.
• Launch optimized online advertisements through Google Adwords, Facebook, etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization, etc.)
• Prepare online blogs and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Improve user experience on the company’s website
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends, etc.)
• Acquire insights in online marketing trends and keep strategies up-to-date
• Cold calling to potential customers; closing sales and working with the customers through the closing process;
• Meeting all quotas for cold, active, and inactive calls, appointments, and meeting or exceeding annual sales goals; and
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

A successful candidate should have:

• Experience with creative content writing
• An analytical mindset and good critical thinking skills
• Excellent communication and interpersonal skills
• Fluent in both English and Mandarin
• Has obtained a Diploma or above (does not have to be marketing-related)

Interested applicants, please apply through the portal here on MyCareersFuture.

Assistant Officer (Maintenance Part Sales Department)

Working Days: 5 days (8am - 6pm)

Office Location: Jurong East

Salary: $2500-$3200

other benefits: flex benefits $100-$300/year + transport allowance $50-$120/month + will state exact amount of confirmation increment $50 - $200

Requirements:

• Basic administrative skills
• Experience in negotiation with external customers / sales / customer service / analyzing data

Job Scope:

1. Make estimates for maintenance parts sales.
2. Prepare necessary quotations and negotiate with customers.
3. Update and monitor progress of sales status
4. Prepare necessary reports relating to quotation and sales works.
5. Issue job instructions and other relevant documents for the works.
6. Assist in developing and maintaining software for sales work.
7. Co-ordinate with other departments on matters relating to works.
8. Report to superior on all matters relating to the section.
9. Carry out any other duties as assigned by the superior.
10. Keep proper records and filling of works carried out.
11. Ensure all data and information are kept in confidentiality.
12. Ensure compliance to the Environmental Policy, reduction of waste and prevention of pollution.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Career Conversion Programme Available

We are looking for talented individuals who are keen to enter the HR Industry under our Career Conversion Programme (CCP). This is a full-time role as a HR Executive, where you will undergo 4 months of On-the-Job Training (OJT) with the aim of transforming you into an industry-grade full-time professional in this field while working together with our team.

If you think you are a good fit for the role and will fit in well with us, please apply with us right away, even if you do not have a background in HR. We would love to hear from you!

HR Executive Responsibilities:

1. Recruitment

• End-to-end recruitment activities: sourcing, interviewing, qualifying candidates and conducting the first round of interviews
• Provide feedback and evaluation of candidates after first round of interviews to your Hiring Manager, Internal Stakeholders, or External stakeholders, where appropriate
• Maintain a talent pipeline of candidates to call upon when required

2. Retention

• Strategic planning of deployment, movement and replacement of seconded staff to ensure continual placement at the client’s site
• Monitor employee’s progress and ensure the company culture stays positive and productive
• Answer HR-related queries of fellow colleagues and handle grievance cases if required
• Assist with monthly payroll and government programme claims (e.g. traineeship)

3. Retraining

• Work closely with Internal Stakeholder to roll out HR Initiatives that will benefit the Company and encourage more efficient work from employees
• Gather the training needs of new hires and work with them on the trainings to be completed
• Engage fellow colleagues on a regular basis to assess and provide any ad-hoc trainings that can be provided

Job requirements

• Have a degree or higher (does not need to be HR-related)
• At least 2 years of working experience.
• further vetted on a case-by-case basis
• Need to be comfortable with working with multiple stakeholders
• Critical characteristics we are looking out for: independence, responsibility, focus on getting tasks done, ability to multitask

Interested applicants, please apply through the portal here on MyCareersFuture.