Job Title: Customer Researcher & Training Specialist (UX Researcher)

Job Type: Contract One Year, Extendable

Job Location: Central Singapore

Key Skills: UX Research & Training

Our client from the Banking industry is looking for an Innovative individual with experience in User/Customer Research/Training.

Job Description:

· You will focus on applying your Qualitative experience to train bank staff on core Qualitative research skills, artifacts and processes.

· The training covers all 6 markets in APAC countries and collaborate with cross functional teams in implementing the training.

· Additionally, the role involves support for Research Ops.

· Manage the end-to-end process for qualitative research training course, including onboarding, facilitating workshops, and ensuring a high-quality learning experience.

· Continuously assess and enhance training workshop content and templates, keeping them up-to-date and aligned with organizational goals.

· Cultivate a customer obsessed mindset across the organization by organizing events to showcase customer findings across the bank.

· Support internal recruitment needs through an internal panel management system.

Job Requirements:

· Degree or equivalent

· Minimum 3 to 5years of experience in qualitative or UX research, showcasing your ability to understand customers’ underlying motive or needs

· Experience in training others and panel management is an advantage

· Strong Project Management skills, with a track record of meeting deadlines and effectively managing stakeholders

· Excellent communication and presentation skills

· Proactive and innovative mindset, eager to tackle challenges and problem solver

· Survey design experience and experience in Qualtrics is a bonus

If your skills & experience match the requirement, please share your updated CV in MS Word Format stating your current, expected salary details & availability at [email protected] to take it forward. We regret to inform that only shortlisted candidates will be notified.

EA License No 93C4403

EA Regn No R1872602

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

• Call Centre / Customer Service Exp
• No Exp Are Welcome To Apply - Training Will Be Provided
• Office Hour / 5 Days Work Week / Able to Work on Weekends

Responsibilities

• Handle inbound and outbound calls
• Attend to customers' enquiries via hotline and emails
• Proper recording of conversation with customer in the call centre system
• Achieve individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply and training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• A good team player and able to work independently with minimal supervision
• Able to work on weekends

Other Information:

• Working Hour: Office Hour / 5 Days Work Week including weekends (Will have some weekends off)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

Summary:

• Location: Bukit Panjang
• 5 days / Office hours
• Basic: $2600 - $3800 + Allowances + AWS + Bonus
• MNC with good career progression

Responsibilities:

• Responsible for maintaining, servicing, and repairing robots and controllers.
• Primarily focused on onsite support and in-house servicing.
• Involved in implementing 5S practices for workspace organization, spare parts checking, and packing of items.

Requirements:

• Experienced Service Engineer are welcome to apply.
• Entry level is welcome to apply
• Class 3 license is a must

To Apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Ng Jia Yee (Jacine) (R22109579)
EA License No: 20C0358

• Cashier / Customer Service / Retail Sales / F&B / Ticketing Exp Are Welcome To Apply
• No Exp Are Welcome To Apply - Training Will Be Provided
• Rotating Shifts / Retail Hour

Responsibilities

• Attend to customers and handling enquiries
• Cashiering
• Other ad-hoc duties

Requirements:

• Possess Cashiering / Customer Service / Retail Sales / F&B / Ticketing experience
• No experience are welcome to apply and training will be provided
• Good communication & interpersonal skills
• Able to work on rotating shifts, on weekends & PH
• Able to work retail hours

Other Information:

• Working Hour: Rotating Shift
• Salary: Up to $2100/mth + OT + AWS + VB
• Location: Islandwide

To apply please click on the APPLY NOW button or email your resume with the following detail inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Duties:

• Manage daily store operations
• Lead, motivate and drive the sales team to achieve store targets and personal targets/KPIs
• Develop strategies to raise customers’ pool, expand store traffic and optimize profitability
• Ensure high-quality visual merchandising presentation are in accordance with Company guidelines
• Coach and provide guidance to Sales Associates on product and customer service
• Ensure high levels of customers satisfaction through excellent service
• Maintain store administration and ensure compliance with policies and procedures

• Welcome and assist walk-in customers.
• Manage customer inquiries, feedback, and escalate issues.
• Maintain daily records of feedback status.
• Distribute welcome packs.
• Handle payment matters.

Requirements:

• Prior experience in customer service roles.
• Possess good communication skills.
• Willing to travel to work on weekends where required.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Summary:

• Gross up to $2500
• Attractive Bonuses (Quarterly bonus UP$650, AL)
• Other Incentives (Medical, Dental, Birthday vouchers)
• Location: Hillion Mall/ Northpoint City/ AMK Hub/ Jewel and PLQ
• 44 hours / week

Job Responsibilities:

• Cashiering
• Ensuring proper housekeeping
• Able to communicate effectively with customers
• Responsible for presenting menus to patrons
• Take orders and answers questions on meal items
• Recommendations and serves food / beverages to customers

Applicants who possess the relevant experience or interest are most welcome to apply.

For a quick response, you may call or WhatsApp to +65 6990 0416 in the following format.

Position applied:

Name:

Residential area:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Lee Hao Quan

Registration Number: R23118786

MCI CAREER SERVICES PTE LTD

EA License No: 06C2859

Job Descriptions:

• Survey and provide advice towards vehicle concern.
• Troubleshooting on site and site recovery if possible
• Submission of report upon case recovery
• To support on testing of equipment and diagnosis
• Setup test environment as and when required.
• To perform OBU installation on actual vehicle when required

Requirements:

• Diploma in electrical Engineering / NITEC in Electrical Engineerung
• Driver license (Class 3 or 3A) and basic safety skill preferred (Work from height)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R2210643

Takeaway bakery store at 1 jalan Dusun seeking part time service crew.

Duties include :

Making drinks/coffee

Replenish stocks

Cashiering

Maintain tidiness and cleaniness of shop

Any other duties assigned.

Must possessed SFA basic Hygience cert.

Able to commit 3-4days a week (min 4hrs per shift)

RESPONSIBILITIES:

• Sets tables based on reservations
• Ushers the customers to their table
• Answers questions on service info, prices, and meal items
• Assists customers in setting up the pot and portable stove for hotpot
• Maintaining clean and tidy buffet food display
• Ensures enough plates and cutleries available for diners
• Assists in refilling/ topping up the dessert and salad bar
• Clears tables and cleans the chairs
• Disposing garbage

REQUIREMENTS:

• male or female
• 18 to 65
• no minimum education required
• can work 6 days a week

Job Title: Customer Researcher & Training Specialist (UX Researcher)

Job Type: Contract One Year, Extendable

Job Location: Central Singapore

Key Skills: UX Research & Training

Our client from the Banking industry is looking for an Innovative individual with experience in User/Customer Research/Training.

Job Description:

· You will focus on applying your Qualitative experience to train bank staff on core Qualitative research skills, artifacts and processes.

· The training covers all 6 markets in APAC countries and collaborate with cross functional teams in implementing the training.

· Additionally, the role involves support for Research Ops.

· Manage the end-to-end process for qualitative research training course, including onboarding, facilitating workshops, and ensuring a high-quality learning experience.

· Continuously assess and enhance training workshop content and templates, keeping them up-to-date and aligned with organizational goals.

· Cultivate a customer obsessed mindset across the organization by organizing events to showcase customer findings across the bank.

· Support internal recruitment needs through an internal panel management system.

Job Requirements:

· Degree or equivalent

· Minimum 3 to 5 years of experience in qualitative or UX research, showcasing your ability to understand customers’ underlying motive or needs

· Experience in training others and panel management is an advantage

· Strong Project Management skills, with a track record of meeting deadlines and effectively managing stakeholders

· Excellent communication and presentation skills

· Proactive and innovative mindset, eager to tackle challenges and problem solver

· Survey design experience and experience in Qualtrics is a bonus

If your skills & experience match the requirement, please share your updated CV in MS Word Format stating your current, expected salary details & availability at [email protected] to take it forward. We regret to inform that only shortlisted candidates will be notified.

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknand Privacy Policy at http://bit.ly/3W63rp7.

Manisha Sharma

RMA Consultants Pte Ltd

EA License No 93C4403

EA Regn No R1872602

Job Description

• Flexi time, fulfilling self-employed career
• To prospect and advise customers on afterlife preplanning - estate, memorial and funeral arrangements
• Selling of columbarium niches, tablets and funeral service packages

Job Requirements

• Singaporeans and PR only
• Must be able to speak English and Mandarin due to the nature of our products
• Self motivated, good leadership and people skills
• Training and mentorship provided
• 18 years old and above
• Retirees and stay at home parents are welcome
• Prior experience in sales, bereavement care or fengshui interest is an added advantage

• IT Service Delivery Exp
• Project / Vendor Management Exp
• Stakeholder Management Exp
• SLA Exp

Job Scope:

• Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
• Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
• Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
• Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
• Manage of IT operational risk and issues, system performance and availability
• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
• Assist in managing operating expenses of IT resource and service-related expenses
• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
• Maintain the operation certification standards and involve all IT audits and assessments
• Assist in Business Continuity and IT Disaster Recovery activities and planning
• Involve project management (including new initiatives) to ensure all timeline is meet
• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Diploma in IT or equivalent
• Possess ITIL certification is advantageous
• Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations
• Experienced in IT Infrastructure domain and strong understanding of system operations standards
• Possess Stakeholder Management & Vendor Management experience
• Resourceful, excellent analytical & problem-solving skills
• Good communication, interpersonal and presentation skills

Other Information:

• Location: CBD
• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

· Provide the perfect service experience for every Guest

· Ensure the Guest feels important and welcome in the restaurant

· Ensure hot food is hot and cold food is cold

· Adhere to timing standards for products and services

· Look for ways to consolidate service and increase table turns

· Present menu, answer questions and make suggestions regarding food and beverage

· Serve the Guest in an accommodating manner

· Must know all food liquor, beer, wine and retail offered

· Apply positive suggestive sales approach to guide Guests

· Maintain table cleanliness

· Looks for ways to avoid waste and limit costs

· Assist in keeping the restaurant clean and safe

· Provide responsible service of alcoholic beverages

· Deliver food and beverages to any table as needed

· Must follow all cash handling policies and procedures

· Report to property on time and in proper uniform

· Prepare cooking ingredients by washing and chopping vegetables, cutting meat, etc.

· Prepare simple dishes such as salads, entrees if needed.

· Assist with the Kitchen Department on the packing/vacuum packing wherever is necessary.

Working Hours:

Mon-Fri: 11AM-8:30PM (1 Hour Lunch Break 3-4PM)

Sat: 11AM - 3:30PM

Contact: 85151929 (Whatsapp)

-Sign up Bonus of $350

-Looking for diligent, hardworking, and service staffs that wish to serve with the heart.

-Beautiful Dystopian Cafe in Somerset. 8 tables (35 pax)

-Sweep, mop, and clean premises before opening and closing.

-Follow all service and trainning SOP’s given.

-Onboarding of customers, explain concept, table assign, take orders, and serving of food.

-End of sale (cashiering) after customer finishes meal.

-Expect to clear each eating table after customer finishes (3 in 1 Cleaning cart provided)

We are seeking a experience onsite technician to join our team. As a onsite Technician, you will be responsible for installing, repairing, and troubleshooting our products to ensure optimal performance and functionality. You will have chance to work on a variety of Prism products. The ideal candidate has a strong technical background, excellent problem-solving skills, and a commitment to providing high-quality service to our customers.

Responsibilities:

• Provide onsite technical support and assistance to customer in resolving hardware and software issue.
• Diagnose and troubleshoot technical issues, including mechanical, electrical, and software related problems.
• Repair or replace faulty components at customer side
• Maintain detailed of service records, repairs and equipment inventory.

• Follow safety protocols and guidelines to ensure a safe working environment.
• Provide excellent customer service by addressing client inquiries and resolving issues promptly.
• Collaborate with team members and contractors to complete projects and assignments.
• Any other ad-hoc duties as assigned by superior/or manager

• Min O-Level or equivalent. Relevant certifications or vocational training is a plus.
• Min 2 years’ experience as a Refrigerator/ Ceiling Fans/ Television/ Monitor onsite Technician or similar role.
• Familiarity with electrical/android systems and troubleshooting techniques.
• Ability to read and interpret technical manuals and diagrams.
• Excellent problem-solving and analytical skills.
• Detail-oriented with a strong commitment to quality and safety.
• Excellent communication and customer service skills.
• Ability to work independently and under pressure.
• Valid Class 3/3A driver's license or equivalent SG driving license.

• Annual Increment
• Performance Bonus

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

Responsibilities:

· In charge of registration of patients

· Scheduling of appointments

· Assist patients with the self registration

· Attend to patients' enquiries and needs

· Handling of phone calls and ad-hoc admin duties

Requirements:

· At least GCE N/O/A Levels or Diploma in any field

· Able to commit for at least 3 - 6 months

· Passionate to work in the healthcare industry

· Able to commence work on short notice or immediately

· No experience needed, full training will be provided

Interested candidate please send a copy of resume to [email protected] (Attn: PSA)

Thank you.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Roles & Responsibilities

Scope of Work - Customer Care & Service

• To ensure all guests are greeted in a welcoming way.
• To perform assigned tasks including taking customers’ orders, serving of food and drinks, food preparation, ensuring guests’ needs are met.
• To ensure customer satisfaction by solving issues and queries both immediately and efficiently.
• Adhere to all food hygiene standard and procedures.
• Outlet Sales & Management Introduction and recommendation of product items, special promotions and membership discounts.
• Uses techniques on suggestive selling and up selling in order to boost store sales and increase satisfaction.
• Ensure consistency of product presentation, display and branding by checking the quality of the products, menus, marketing displays to ensure that they are good condition and correctly placed.
• Knowledge of all product ordering system.
• To work together as a team when on station.
• In charge of other duties such as replenishing of stations, clearing of tables etc. Maintain cleanliness and neatness of the outlet.
• To perform any other duties as and when required and assigned by immediate supervisors or other representatives of the management.

Competencies

• Guest oriented and service focus.
• Possess good people management, resource allocation skills.
• Possess good leadership and communication skills.
• A team player.
• Responsible and positive working attitude.
• Outgoing, cheerful and self-motivated.
• Willing to work 6 days rotating shift, on weekends and public holidays.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• Facilitate and/or support discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services.
• Support the development of key strategic plans in line with future models of care of services at the new facility while focusing on new paradigms in a post Covid-19 environment.
• Collect, organise and analyse data to support the planning process, as well as application of research with exposure to different models of care led by other institutions or industries.
• Provide secretariat support to assigned committees led by Senior Management, and its supporting Workgroups.
• Engage a myriad of stakeholders across clinical, operations, architectural, IT, engineering and other domains to assist with developing a detailed business case proposal.
• Support the DCEO, COO and Directors in whole-of-campus space management and planning, including vacated spaces in and around the organisation, with the view to achieve resource optimisation on the Novena campus.

Job Requirement

• Good Bachelor’s degree from any discipline, with at least 3 years of working experience
• Secretariat experience in supporting committees led by C-suite membets and Senior Clinical Leadership will be an advantage
• Experience in policy writing and/or clinical service planning will be an advantage but not a pre-requisite.
• Good Team collaboration skills and able to work with multiple stakeholders across different domains
• Organised, meticulous and good project management skills
• Excellent written skills, especially in paper and minute writing, as well as oral communications and presentation skills.
• Ability to prepare slides (Microsoft Powerpoint) comprising clear and concise messaging with visually appealing infographics
• Ability to multi-task and work under tight deadlines in a fast-paced environment.
• Dedicated and willing to go the extra mile to see things through.
• Proficient in MS office applications.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Executive

Andrea Eunice Tan Min Er
(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Scope:

• Data entry
• Process PO
• Perform Administrative Duties
• Answering phone calls and replying to emails
• All other ad-hoc tasks assigned

Requirements:

• Familiar with Microsoft Excel
• Experience in handling PO

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783）

Brief description of the Restaurant

ICE Lab is a premium Korean café serving food, coffee and desserts of variety (Bingsu). Originally found by a famous Korean celebrity, we bring the best of Korean food, snowy flake dessert and Korean culture to our customers.

Job Descriptions

This position will demonstrate efficient and friendly counter service, with a keen eye for details to identify any service lapse.

You should possess a good service mindset; perform duties that lead to a high level of customer satisfaction within company guidelines and policies, as well as provide strong support to your superiors to work to improve the cafe.

As a Service Staff or Kitchen Assistant you are responsible in the service operation of our Cafe branch, which include:

• Offering a friendly and efficient services to all customers; process guests orders to ensure that all items are prepared and served promptly.
• Assists in setup and clear down of the front and back of cafe/restaurant operations.
• Ensure food safety regulations are followed as according to NEA’s policy.
• Promote and sell our range of bingsu, snowflake, dessert, and other products to customers.
• Attending to customers’ needs and enquiries.
• Receiving and checking of inventory of goods and supplies.
• Any and other assistance as required by the lab manager.
• Maintain an efficient team, driving the team towards the objectives of the Company.
• Manage part time employees’ performance in line with job descriptions.
• Follow the company’s SOP & policy.

Job Requirements

• 1~2 years of experience in F&B
• Strong work ethics, communication, and interpersonal skills.
• Willingness to learn andpositive attitude.

This position is a hands-on, operations support role and as such we require someone with drive, efficiency and assertiveness, high initiative, and positive attitude.

Someone who is passionate about growing this café as a team.

Working hours

• 5 days 45hrs