JOB DESCRIPTION

• Greet and usher customers into the restaurant
• Present menu to the customers, handling and serving their orders accurately
• Recommend and upsell products to diners
• Ensure cleanliness and tidiness of dining area
• Clear tableware and the tables after the customers leave
• Customer-oriented with pleasant personality
• Other tasks as assigned

REQUIREMENTS

• Relevant experience in the service/F&B industry is an advantage but not necessary as training will be provided
• Team player in a fast-paced environment and able to work in harmony
• Responsible and maintain positive attitude with a high level of energy at all times
• Self-driven and possess good learning attitude
• Independent and able to multi task
• With Food Hygiene Certificate or related preferred
• Willing to work at multiple locations, as rostered
• Able to work shifts, weekends and public holidays

BENEFITS

• $500 referral scheme
• Career & growth development
• Meal & uniform provided
• Performance bonus
• Sales incentive
• Staff packages (staff discounts, birthday allowance)
• Statutory benefits (annual Leave, sick leave, medical claim)

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

As a Guest Services Agent for Service Express, you will be tasked to:

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extensions.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process in-room dining food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Assists reservations team with noting down restaurant reservations
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Roles and Responsibilities

1. Service Delivery Management: Oversee and manage the overall service delivery process, ensuring that services are delivered on time, meet service quality standards, and satisfy customer requirements.
2. Team Leadership and Management: Lead, mentor, and supervise a team of service operations staff, including the service liaison team, service supervisors, and the service support crew. Provide guidance, support, and performance feedback to ensure team effectiveness and productivity.
3. Incident and Problem Management: Implement and oversee service incidents and problem management processes. Coordinate timely resolution, root cause analysis, and preventive measures to minimise disruptions and improve service stability.
4. Service Improvement Initiatives: Identify opportunities for service improvement and implement initiatives to enhance service quality, efficiency, and customer experience. Continuously monitor service performance, collect feedback, and implement necessary changes.
5. Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for service-related inquiries, escalations, and issue resolution. Ensure client satisfaction and manage expectations.
6. Resource Planning and Allocation: Plan and allocate resources effectively to meet service demands and optimise resource utilisation. Monitor resource availability, workload distribution, and skills alignment for efficient service delivery.
7. Vendor and Supplier Management: Collaborate with external vendors and suppliers to ensure timely delivery of services, adherence to agreements, and effective vendor performance management. Negotiate contracts, evaluate vendor capabilities, and manage relationships.
8. Performance Measurement and Reporting: Develop and implement performance measurement frameworks, KPIs, and reporting mechanisms to track and communicate service performance. Prepare regular reports and present findings to the management.
9. Process and Operational Excellence: Streamline service delivery processes, implement best practices, and optimise operational workflows. Identify opportunities for automation, standardisation, and efficiency improvements.
10. Compliance and Risk Management: Ensure compliance with safety regulations, standards and constant reinforcement of safety policies. Mitigate risks associated with service delivery and implement appropriate controls.

Skills and Qaulities:

1. Bachelor's Degree in IT, engineering, similar academic area, or relevant work experience.
2. Having more than 3 years of experience in an enterprise operation.
3. Having good knowledge of buildings, facilities, and the electrical field.
4. Good understanding and ability to fully utilise CRM systems.
5. A good team player and an efficient leader.
6. Able to work and respond to incidents during weekends will be a plus.
7. Profound expertise in working with customer support will be a plus.
8. Experience and exposure in sales roles will be a plus.
9. Confidence in driving commercial vehicles to sites for survey and assessment will be a plus.

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities:
• Patient Registration
• Appointment booking for patients

• Answering of calls from stakeholders
• Frontline/Backend duties
• Data Entry
• Other ad hoc duties as assigned

Requirements:
• Minimum Nitec/ Diploma in any field of study
• Entry level - no exp needed, training provided
• Possess some customer service / admin experience would be advantageous

Interested applicants, please email your updated CV to [email protected] for more information.

Applied Position: Patient Service Associate

Lau Xin Tong, Evelyn (Outsourcing Team)

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA license number: 99C4599

Benefits Summary:

• Up to $3500
• 5 Days
• Working Location: Yishun
• Company vehicle provided

Responsibilities:

• Using diagnostic tools to identify issues and evaluating the available information
• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product
• Responds to service requests and repairs products
• Adheres to safety regulations and industry standards
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

We are a Dental Group Practice looking for a Front Desk with an upbeat attitude to join our team.

Job Responsibilities:

• Greet patients and visitors with a positive & helpful attitude
• Assist patients with their dental appointments
• Ensure a smooth and seamless experience for the patients
• Maintain polite and professional communication via phone, e-mail, and mail
• Handling patients' insurance claims
• Handling transactions
• Performing administrative duties
• Provide excellent customer service
• Other ad-hoc duties

Job Requirements

• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Strong interpersonal and good communication skills
• Excellent computer skills.
• Customer orientated, teamplayer & responsible
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Fluent in English

Morgan McKinley is hiring a Customer Service Specialist (Fraud) - Banking to join the team for a 12 months contract with possibility to extend or to go permanent!

Key Responsibilities:

• Investigate potential fraud cases, including reviewing account activity, verifying customer information, and interviewing customers.
• Contact customers to gather information about suspected fraud and explain the next steps.
• Process fraud claims and issue replacement cards or accounts.
• Work with other departments, such as security and operations, to identify and prevent fraud trends.
• Provide exceptional customer service to customers who have been impacted by fraud.

Job Requirements:

• Diploma or equivalent.
• Minimum of 1 year of experience in customer service, preferably in a financial services environment.
• Experience with fraud investigations or fraud prevention is a plus.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Working Conditions:

• 5 working days, 1 rest day and 1 off day per week (42.5 hours per week)
• Staggered shift hours: 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Benefits:

• Competitive allowance and bonus structure.
• Opportunity for career growth and development.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

• Greet guest and assist in seating them within the establishment
• Introduction of our menus and products, with recommendations being made of requested
• Assist with service of both food and beverages, from delivery on initial orders to clearing of plates and glassware and refreshing of tables for the next group of guest arrivals.
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Take & process customers’ orders and generate their bills
• ​Report to work on time. Keep your personal appearance immaculate, e.g. well-groomed hair, clean uniform etc
• Resolving customer complaints regarding food quality, drinks and service and making sure the business complies with health and food safety regulations
• Provide answers to queries by customers regarding services and offers
• Assist to manage queue and/or reservations
• Support opening & closing of outlets including cleaning and washing soft serve machine, guest washroom, etc
• ​Ensure that safe distancing measures and hygiene standards are strictly adhered to
• Ad-hoc duties as assigned by the manager

Requirements:

• 2-3 years of relevant experience in the same capacity of work preferred
• Able to work independently and in a team environment
• Self-motivated and have strong initiative
• Good interpersonal skills and ability to interact with all levels, internally and externally, in a professional and responsive manner
• Good communication and people skills, customer service orientation
• Cheerful and attentive to cleanliness and safety
• Able to work under pressure in a fast-paced, yet fun environment
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

Job Title: Head, Customer Experience

Department: Customer Experience

Reports To: CEO

About KrisShop:

KrisShop, a subsidiary company of Singapore Airlines, is a premier retail establishment dedicated to delivering exceptional shopping experiences to travellers and non-travellers. With a focus on providing a curated selection of premium products and exclusive brands, KrisShop aims to elevate the retail experience for passengers and domestic customers, aligning with the high standards set by Singapore Airlines.

Role Overview:

As the Head of Customer Experience at KrisShop, you will play a pivotal role in shaping and executing the customer experience strategy, ensuring it resonates with the brand's ethos and surpasses customer expectations. Your primary responsibility will be to conceptualize and implement initiatives that enhance the shopping journey for passengers across various touchpoints.

Key Responsibilities:

1. Oversees the implementation and support of the

a. Customer Experience strategy – encompasses all the plans for the company to make positive and high-quality customer engagements.

b. support channels including but not limited to Phone, Email, Live chat, Self-service, Social media, Video chat, communities, mobile messaging

c. Voice of the customer – focuses on customer needs, wants, expectations and preferences

d. Call centre processes and governance including but not limited to senior management endorsement, stakeholder representation, goal alignment, documented policies and procedures, resource management, performance management, change management

2. Customer engagement: Day to day handling of cases

3. Team Leadership: Lead, mentor, and develop an effective team focused on delivering exceptional customer experiences, fostering an environment of innovation and excellence.

4. Enhancing Customer Journey: Analyze customer touchpoints and interactions to identify areas for improvement, implementing strategies that elevate the end-to-end shopping experience.

5. Collaboration and Coordination: Work collaboratively with cross-functional teams including marketing, sales, operations, and other relevant departments to ensure a cohesive and seamless customer experience across all platforms.

6. Data-Driven Insights: Leverage data analytics and customer feedback to derive actionable insights, driving continuous improvements and innovations in service offerings.

7. Vendor and Partner Relations: Cultivate and maintain strong relationships with vendors and partners to curate a diverse and compelling product range that resonates with customer preferences.

8. Performance Evaluation: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of customer experience initiatives, regularly evaluating performance and adapting strategies accordingly.

Qualifications and Skills:

1. Bachelor's degree in Business Administration, Marketing, or a related field. An MBA or equivalent qualifications are advantageous.

2. Proven track record of 8-10 years in senior customer experience roles

3. At least 3 years in people management roles.

4. Familiar with industry CE tools like Zendesk or Freshdesk

5. Strong leadership abilities with a demonstrated capacity to inspire teams and drive results in a dynamic environment.

6. Analytical skills with a data-driven approach to decision-making preferred.

7. Excellent communication and interpersonal skills, capable of collaborating across departments and engaging stakeholders at all levels.

8. A passion for delivering exceptional customer experiences and a deep understanding of customer-centric strategies.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user’s requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)

Description:

• Utilize in-house system for bill of lading (HBL and MBL) execution
• Assist in coordinating with shipping lines, vendors, warehouses, LCL consolidators, customs clearance to ensure proper handling of import/export shipments
• Assist in coordinating of day-to-day operations and transaction with internal and external customers
• To follow operations SOP, including compliance of all custom and security regulations
• Providing administrative support to Operations and Sales Team
• Track and monitor shipments status and inform customer accordingly
• Generate Delivery Orders, Invoice, Quotation and keeping record on related documents
• Maintain office administration records, quality documentation and housekeeping
• Respond to all incoming requests and queries with a high level of efficiency and professionalism

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Customer Service Engineer
5 days
9am-6pm
Kallang
$3800-$5000

Responsibilities:

• Pre and post technical support to customer on vision
• Provide technical support to customer
• Provide on-site service
• Evaluated and qualify new products

Requirements:

• Good understanding on camera / lens / optical
• 3 to 5 years of experience on machine vision application
• Able to travel in short notice
• Diploma or Degree in Electrical / Optics Engineer
• AOI experience is welcome
• Ability to troubleshoot electronics / PC hardware system. experience on machine vision application

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279