CPO is startup dedicated to providing exceptional customer service and satisfaction.
We pride ourselves on delivering high-quality products/services ..
CPO is startup dedicated to providing exceptional customer service and satisfaction.
We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.
As a Customer Service Executive, you will be the ambassador of our company, responsible for delivering excellent service and support to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. The ideal candidate will be enthusiastic, empathetic, and dedicated to delivering an outstanding customer experience.
Key Responsibilities:
Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.
Qualifications:
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
Positive attitude, resilience, and a passion for delivering exceptional customer service.
Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dyn..
Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.
Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.
As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.
Responsibilities
Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
Responsible for all customer operations problems and follow up on solutions
Manage the customer service support center to ensure the accuracy and relevance of customer service information
Requirements
Excellent verbal and written communication skills
Ability to handle and resolve customer issues effectively and efficiently.
Ability to handle multiple tasks and prioritize effectively.
Accuracy in recording information and handling customer requests.
Scope of Responsibilites (but not limited to)
Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escal..
Scope of Responsibilites (but not limited to)
Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
Prepare billing for the completed Preventive Maintenance
Generate Reports using excel ,vlookup and pivot table
Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
Any adhoc duties assigned by Team Lead from time to time.
Desired Skills & Expertise:
Minimum GCE "O" Levels or above
Possess good communication and interpersonal skills.
Preferably 2 years of relevant experience
Proficient in Excel (Pivot table and vlookup) is an added advantage
Able to multi-task in fast pace environment
Positive attitude, enthusiasm to learn and the ability to work in a team
Overview:
As a Customer Service Officer, the candidate will be the first point of contact for customers, providing exceptional service through effecti..
Overview:
As a Customer Service Officer, the candidate will be the first point of contact for customers, providing exceptional service through effective communication and problem-solving. Resposible for handling inquiries, resolve issues, and ensure that our customers have a positive experience for the University Campus.
Job Responsibilities:
Handle Admissions and Scholarships enquiries via email and telephone
Attend walk-in Admissions and Scholarships enquiries (if required)
Any other ad-hoc duties
Requirements:
Relevant working experience in a Contact Centre / education sector preferred.
Able to multi-task and work in a fast-paced environment
Good communication skills.
Proficient in MSOffice (Outlook, Excel, IE) and Zoom
Specifications:
Location: Instituition located in the West
Working hours: Monday to Thursday – 8.30 am to 6.00 pm, Friday – 8.30 am to 5.30 pm
*Please note that the candidate should know that they may have to work more hours on weekdays after 6 pm -1 hour to 2 hours or on Saturday, 2-3 hours to respond to emails during the peak admission window.
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Job Info:
Working Days: 5 days/week
Working Hours: Rotational shifts
Location: Central
Key Responsibilities:
Provide courteous and efficien..
Job Info:
Working Days: 5 days/week
Working Hours: Rotational shifts
Location: Central
Key Responsibilities:
Provide courteous and efficient service and if possible to comply with each and guests’ request.
Ensure that all telephone calls are handled promptly within three rings.
Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Please submit your updated resume by using the APPLY NOW BUTTON.
By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
We regret to inform you that only shortlisted candidates would be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown
Contract: yea..
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown
Contract: yearly renewable based on business needs and individual performance
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor
Requirements:
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
Why Join Us:
o Opportunity to contribute to the growth of a thriving SME
o Collaborative work environment with a supportive team
o Competitive salary ..
Why Join Us:
o Opportunity to contribute to the growth of a thriving SME
o Collaborative work environment with a supportive team
o Competitive salary and benefits package
Key Responsibilities:
o Generate leads through various channels (online platforms, networking events, referrals)
o Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement
o Create and send invoices to clients for products and services rendered and follow up on overdue payments
o Coordinate with the finance department to track and manage payment collections.
o Negotiate terms and conditions with clients to secure deals and contracts
o Actively seek new business opportunities and clients
o Stay informed about industry trends, competitor activities, and market conditions
o Work closely with the sales team to align efforts with promotional activities
o Identify emerging customer needs to inform product and service development
o Respond promptly to customer inquiries via phone, email, or in-person
o Address and resolve customer concerns, complaints, or issues in a timely and satisfactory manner
o Build and maintain strong relationships with existing clients
o Collaborate with sales, production, and other departments to streamline processes and improve customer experience
o Provide customer feedback to enhance offerings based on market demands
o Maintain organized records of customer interactions, sales transactions and payments
o Generate regular reports on sales performance, customer satisfaction, and outstanding payments.
Requirements:
o Minimum of a Diploma or bachelor's degree in business, marketing, or a related field.
o 2-5 years of experience in sales and customer service, preferably in the printing industry.
o Applicants with professional Chinese and English listening, speaking, reading and writing skills will be given priority
o Excellent communication and interpersonal skills.
o Detail-oriented with strong organizational and multitasking abilities
o Ability to collaborate with different departments, including sales, marketing, and production
Job Responsibilities include, but not limited to
1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to preve..
Job Responsibilities include, but not limited to
1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to prevent unsafe behavior.
2. Answering questions, offering guidance on range rules. Ensuring players have a positive experience.
3. Assisting with the sale of golf balls, topping up of range cards.
4. To prepare end-of-day sales reports and sales summary for submission to the Finance Department.
5. Ensuring the range, ball dispensers are in working order and reporting any maintenance needs.
6. Inspecting hitting areas, mats and keeping the range in top condition. Overseeing ball collection and replenishment for efficient operations.
7. Handling disputes or concerns among players calmly and professionally and managing crowded times to prevent disruptions.
8. Collecting and managing lost items, ensuring they are stored safely and returned to their owners when possible.
9. Responsible for setting up the range in the morning and securing it in the night as needed.
LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candid..
LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.
Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships.
Responsibilities include (but are not limited to):
Ensure safety and well-being of students
Deliver excellent customer service
Meet brand standards (image and presentation, safety and hygiene)
Establishing excellent rapport with students and customers
Ensuring a positive and nurturing learning environment
Assist in the day to day operations of the centre and centre management
Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
Assist in student enrolments (enquiries, assessments, registration, etc.)
Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
Proper and timely record keeping
Requirements:
Training will be provided
Proficient in standard English (required)
Customer-oriented (required)
Bilingualism is an advantage
5-day work week
Able to start work immediately
Working Hours
Weekdays - 1:00 PM to 9:00 PM
Weekends - 9:00 AM to 6:30 PM
1 weekend and 1 weekday off
Salary: $2,600.00 - $2,800.00 per month
Progressive salary increment
13th-month bonus
Incentives and rewards
Personal accident insurance
Hospitalisation insurance
Life insurance
Career advancement, management trainee track included
Chess.sg is Singapore’s leading chess coaching provider, and we’re seeking a detail-oriented and reliable Customer Service Specialist / Administra..
Chess.sg is Singapore’s leading chess coaching provider, and we’re seeking a detail-oriented and reliable Customer Service Specialist / Administrative Coordinator to support our growing team. This role is fully remote and highly flexible but requires consistent availability for communication and prompt task execution. Expected workload is 7-10 hours per week (Equivalent to about 1 day of work per week but spread across the week).
Key Responsibilities:
Communicating with new customers via WhatsApp to understand their needs and assign chess coaches based on age, schedule, personality, and preferred lesson format.
Scheduling first lessons between coaches and customers, with coaches taking over scheduling afterward.
Sending reminders to coaches for scheduling lessons and important sessions, such as school CCA lessons.
Checking incoming payments once a week, gently following up with customers for outstanding payments.
Processing outgoing payments to freelance coaches once a week.
Processing occasional shipments.
Handling ad hoc tasks, such as sourcing lesson venues or assisting with chess tournament setup/teardown.
Requirements:
Availability to respond to messages and queries promptly between 10 AM and 10 PM daily (average response time within 30 minutes).
Strong communication and interpersonal skills to manage customer and coach interactions.
Excellent organizational skills to handle scheduling, payments, and ad hoc tasks efficiently.
Commitment to work flexibly for approximately 7-10 hours per week.
Ability to commit to this role for a minimum of 1 year.
Bonus if you play chess (but not required).
What We Offer:
Flexible, fully remote work arrangement.
Competitive monthly rate.
Opportunity to contribute to Singapore’s growing chess community.
Call Centre / Customer Service Experience
No Exp Are Welcome To Apply - Training Will be Provided
Office Hour / 5 Days Work Week (Able to work ..
Call Centre / Customer Service Experience
No Exp Are Welcome To Apply - Training Will be Provided
Office Hour / 5 Days Work Week (Able to work on weekend)
CBD (Near to MRT)
Responsibilities
Attend to enquiries via hotline or other channels eg emails
Handle inbound and outbound calls, and sometimes email
Proper recording of conversation with customer in the CRM system
Achieve / Exceed individual and team KPIs set by the management
Maintain a positive and helpful approach in interactions with all customers
Any other related ad-hoc duties as assigned
Requirements:
Possess Call Centre / Customer Service experience
No experience are welcome to apply & training will be provided
Good communications and interpersonal skills
Customer service oriented
Good team player
Able to work independently with minimal supervision
Able to work on weekends (Will have some weekends off)
Other Information:
Working Hour: Office Hour / 5 Day Work Week (including weekends)
Location: CBD
Salary: Up to $3100/mth + OT + AWS + VB
To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:
• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date
We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
About the Company
Our client, a renowned leader in transport solutions, is looking for a Customer Service Advisor to drive exceptional service standa..
About the Company
Our client, a renowned leader in transport solutions, is looking for a Customer Service Advisor to drive exceptional service standards and enhance customer relationships. This role is integral in ensuring smooth service operations, from scheduling and maintenance planning to workshop coordination and customer care.
What You Will Do
Proactively engage customers to schedule and manage vehicle maintenance and repair services.
Analyze maintenance plans and recommend tailored solutions to meet customer needs.
Plan and optimize workshop scheduling to maximize efficiency and capacity utilization.
Provide exceptional customer service during and after workshop visits, addressing inquiries and offering additional solutions.
Finalize work orders, explain completed services, and secure follow-up appointments for customers.
Requirements
Good communication and organizational skills.
Experience in automotive services, customer service or similar roles is preferred.
Ability to analyze data, troubleshoot, and provide actionable recommendations.
Note: We regret that only shortlisted candidates will be notified.
Job description:
We are looking for a dedicated and proactive Front of House individual to support our business operation. The ideal candidate will e..
Job description:
We are looking for a dedicated and proactive Front of House individual to support our business operation. The ideal candidate will ensure smooth running of our kiosks and courts, provide assistance and to meet the needs of customers.
Responsibilities:
Perform general administrative tasks such as check messaging system for bookings, responding to emails, and managing calendars
Assist in preparing and organizing documents, reports, draft emails
Maintain and update records and databases
Provide excellent customer service to clients and visitors
Handle inquiries and resolve complaints in a professional and timely manner
Assist in managing inventory and ordering supplies
Assist in organizing and coordinating events and functions
Adhere to company policies and procedures
Perform other administrative duties as assigned
Serve finger food and drinks to customers
Know how to use the beer tap
Requirements:
Strong customer service skills with a polite, friendly and professional demeanour
Proficient in MS Excel and other MS Office applications
Excellent communication and interpersonal skills
Basic knowledge of retail operations
Level 1 food safety and hygiene certification is a plus (Food handling requirements)
Ability to multitask and prioritize tasks effectively
Ability to maintain confidentiality and handle sensitive information
Must be eligible to work in Singapore
Able to work from 10am-6pm, based on scheduling
If you are a self-motivated individual with excellent organizational and communication skills, love meeting people, enjoy sports, we would love to hear from you. Please submit your application along with your resume and cover letter.
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals ded..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.
Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!
Job Responsibilities
Delight our customers by providing outstanding service and support to boost their satisfaction.
Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
Become an expert on our exciting programs and confidently promote them to our valued customers.
Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
Go above and beyond to exceed customer expectations and elevate our service quality.
Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.
Promote and upsell TWC programs and services to potential clients to support the center’s sales targets.
Work Hours
As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:
Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
You'll also get one weekday off and one weekend off each week
Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.
Work Location
Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.
Job Requirements
Minimum GCE 'O' levels qualifications
Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
Strong communication skills in English (both spoken and written) with keen attention to detail
Proven sales skills or experience in achieving sales targets is an advantage.
Demonstrates effective and efficient customer service abilities
Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
Positive and professional demeanour with strong listening abilities
Capable of working independently while also being a team player
Willingness to work at different centres as needed based on operational requirements
What we offer:
Attractive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon 1 year of service.
Fully-stocked Pantry
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals ded..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.
Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!
Job Responsibilities
Delight our customers by providing outstanding service and support to boost their satisfaction.
Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
Become an expert on our exciting programs and confidently promote them to our valued customers.
Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
Go above and beyond to exceed customer expectations and elevate our service quality.
Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.
Promote and upsell TWC programs and services to potential clients to support the center’s sales targets.
Work Hours
As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:
Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
You'll also get one weekday off and one weekend off each week
Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.
Work Location
Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.
Job Requirements
Minimum GCE 'O' levels qualifications
Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
Strong communication skills in English (both spoken and written) with keen attention to detail
Proven sales skills or experience in achieving sales targets is an advantage.
Demonstrates effective and efficient customer service abilities
Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
Positive and professional demeanour with strong listening abilities
Capable of working independently while also being a team player
Willingness to work at different centres as needed based on operational requirements
What we offer:
Attractive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon 1 year of service.
Fully-stocked Pantry
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Industry: Logistics