If you are a Service professional looking to expand your career in the Marine industry, then Emerson has an exciting role for you! Based in Singapore, the Service Engineer will manage and support a new Marine Solutions portfolio (Smart Propulsion) within the AP region.
In this Role, Your Responsibilities Will Be:
· Perform installation, maintenance, repair, and start-up of Emerson (Smart Propulsion) marine equipment and systems.
· Provide technical support and troubleshooting assistance during field visits or dispatches.
· Manage all on-site installation, repair, maintenance, and test tasks on Smart Propulsion systems.
· Diagnose errors or technical problems and determine proper solutions on Smart Propulsion systems.
· Produce timely and detailed service reports and document processes.
· Cooperate with the technical team and share information across the global organization.
· Comprehend customer requirements and make appropriate recommendations/briefings.
· Build positive relationships with customers through excellent service standards.
· Follow Emerson's procedures and protocols.
· Provide training and technical support to customers with regard to proper operation, maintenance, and troubleshooting.
· Collaborate with the sales team to understand customer requirements, to promote the sale of company products, and to provide sales support.
· Confer with customers and engineers to assess equipment needs and to determine system requirements.
Who You Are:
You adjust communication content and style to meet the needs of diverse partners. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You quickly and decisively take action in constantly evolving, unexpected situations.
For This Role, You Will Need:
· Minimum 2 years of proven experience in field service from Marine industry
· Ability to troubleshoot, test, repair, and service technical equipment.
· Knowledge of marine systems, including propulsion, power generation, and auxiliary systems.
· Understanding of control systems and PLCs is highly helpful.
· Familiarity with maritime regulatory requirements
· Proficient in English, written and verbal communication to work with overseas teams and customers.
· Excellent customer service attitude with can work under pressure.
· Ability to work independently and in confined and challenging environments.
· Strong work ethic
· Willing to travel to client sites, both domestic and international.
· Comfortable with on-call duties and working in flexible hours depending on project requirements, including potential overtime, weekends, and holidays.
Preferred Qualifications that Set You Apart:
· Bachelor's or Associate's Degree or equivalent in Marine Engineering, Mechanical Engineering or any related field.
· Additional foreign language is a plus.
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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