• Location: Geylang Bahru
• Schedule: Follow a 5-6-5-6 pattern for working weeks (as per roster).
• Time: 8AM - 5PM
• Yearly renewable Contract

"Discover a meaningful career path in the compassionate and vital Funeral Industry, where every day brings an opportunity to make a profound difference in people's lives."

Responsibilities:

• Skilled in managing call center hotlines and initiating timely follow-up actions
• Efficient in coordinating funeral arrangements effectively
• Adaptable to conducting client meetings in-office, on-site, and virtually
• Facilitate the transfer of deceased individuals to funeral homes
• Collaborate closely with operations personnel and the Finance Team
• Perform any other ad-hoc tasks as required

Requirements:

• A minimum of 2 years of experience is required.
• Having a Class 3 driver's license would be beneficial.
• Experience in the relevant industry is advantageous.
• Candidates should be able to work shifts, including Public Holidays and overtime.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

• MNC
• Location: Alexandra Road
• Monday - Friday: 8.30AM - 5.30PM

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
• Collaborate closely with internal teams to ensure swift resolutions.
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
• Aid in the processing and invoicing of local and export spare part orders.
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
• Manage spare parts inventory efficiently.
• Undertake additional assigned duties and/or project work as required.

REQUIREMENTS:

• Previous experience in a Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
• Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is a plus.
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
• For home appliances.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

What you’ll do

You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.

Responsibilities

• Lead the post-sale the engagement, retention, and growth of your customers partnered closely with the Account Executive
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on thet innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations across Greater China, preferably working with a technical product
• Mandarin-speaking is essential in this role
• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Preferred requirements

• Experience working within a high-growth technology company
• Experience with consumption-based businesses is a plus

Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Pay and benefits
The annual salary range for this role in the primary location is S$185,800 - S$278,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Responsibilities

• Monitor tool performance metrics consistently to ensure high uptime, rapid ticket resolution, and overall operational efficiency;
• Establish feedback loops with the support team to continuously refine tool functionalities based on real-world challenges and advertiser requirements;
• Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies;
• Gather insights from various channels (internal and external teams) QA and amalgamate them for actionable insights;
• Gathering in industry knowledge and best practices to improve CSAT;
• Ensure all managed tools deliver an intuitive, smooth, and efficient user experience for advertisers;
• Gather and integrate feedback from users to facilitate continuous tool refinement;
• Analyze data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience;
• Identify relevant data sources, extract data for analysis, and apply analytics tools independently to generate insights;
• Perform in-depth analysis of assessment scores and trends in Customer Experience and Product failure points across Process, Product, and operational policies.

Qualifications

• BA/BS degree or above with 5+ years of product operations experience with digital advertisement products or on saas platforms;
• Familiar with advertising solutions on Google, Meta, and Snapchat platform is a plus;
• A fast learner and self-starter with a good sense of judgment and critical thinking skills;
• Experience building business cases from market research and analysis;
• Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;
• Strong data and business analysis skills; comfortable with spreadsheets;
• Knowledge of MS Excel, Power BI, Tableau or Lookerstudio is a plus;
• Experience working in a sales/client-facing capacity.

• Expansion headcount
• Opportunity for growth
• Leadership opportunity

A financial services client is looking for a Treasury Director to join the team.

Reporting into the Group Treasurer, you will oversee a team of junior treasurers; overseeing the daily treasury activities. This includes cash management, liquidity management, treasury risk and management reporting. As the business is looking to expand, the Treasury Director will also work with the Group Treasurer for any projects relating to treasury risk, policies.

The ideal candidate should have at least 15 years relevant treasury management experience within financial services. Strong leadership skills, ability to challenge difficult situations, good stakeholder management skills and communication skills a pre-requisite for the role.

Look forward to hearing back, thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.

In this role, you’ll get to:

• Develop deep knowledge of the HubSpot software
• Partner with our customers to effectively resolve issues through phone, email and chat.
• Answer how-to questions and help customers navigate a variety of tools within HubSpot
• Diagnose software issues and engage with our product and engineering teams using established processes
• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

• Fluent in English and Japanese
• Find creative problem solving fulfilling & challenging
• Are self-motivated & eager to learn
• Thrive in a dynamic environment and are comfortable with ambiguity
• Adapt quickly to changing priorities and customer needs
• Passionate about working with customers and finding solutions that make their goals possible
• Outstanding communicator, articulate, fluid conversationalist
• Interested in building technical skills and learning about HTML, CSS, APIs and more

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and collect payment using a credit card machine/ cash register.
• Prepare and serve hot and cold beverages according to standard operating procedures.
• Ability to make coffee using espresso machines will be an added advantage
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Requirements

• 1~2 years of relevant exprience

Benefits

• Attendance allowance of $100 for 1 month of perfect attendance
• 14 days annual leave
• 14 days medical leave
• 60 days hospitalisation leave

Working hours

• 6days 44hrs

Job Description

· In Charge of Import/Export Documentation & Processes

· Shipping documentation (Import/ LC/ documentation/ Bill of Lading / FTA Agreement)

· Provide customer support for shipments and advise various country customary rules and regulations;

· Handling customer enquires or complaints

· Liaise and maintain good relations with agents and shipping companies.

· Other Administrative and ad-hoc duties if required

Requirements

· Minimum GCE N or O level

· Required to speaks to our Chinese counterparts

· Responsible, positive attitude, be able to work independently and as a team player

· Preferably with Logistics/ Shipping / Freight Forwarding Experience

About Us: @ASK Training Pte Ltd is a leading provider of educational services dedicated to empowering individuals with the knowledge and skills they need to succeed in their careers and personal development. We offer a wide range of courses and programs designed to meet the diverse needs of our students and clients.

Job Description: We are seeking a dedicated and enthusiastic individual to join our team as a Career Service Executive. As a Career Service Executive, you will play a pivotal role in assisting individuals in their career development and job search efforts. You will provide guidance, resources, and support to help our clients navigate their career paths and achieve their professional goals.

Key Responsibilities:

• Act as the primary point of contact for student seeking career development assistance, providing personalized guidance and support.
• Conduct individual career counseling sessions to assess clients' career goals, interests, and skills, and develop customized action plans. Communicate with trainers, students, and clients to ensure smooth program delivery and participant satisfaction.
• Assist clients with resume and cover letter writing, interview preparation, job search strategies, and networking techniques.
• Collaborate with employers, recruiters, and industry professionals to identify job opportunities and connect students with potential employers.
• Maintain accurate records of client interactions and outcomes, ensuring confidentiality and privacy of client information.
• Stay informed about relevant career development resources, tools, and technologies to enhance service delivery.

Qualifications:

• Strong interpersonal, communication, and problem-solving skills.
• Previous experience in career counselling, recruitment, or related roles preferred.
• Good communication and interpersonal
• Commitment to maintaining professional ethics and standards in career services.
• Proficient in both written and oral communication.
• Minimum educational attainment of Diploma.
• Ability to work effectively with diverse populations and tailor services to meet individual needs.
• Familiarity with job search strategies, resume writing, and interviewing techniques.

Responsibilities

· Ensure excellent customer service support in crypto trading via live chat or email;

· Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events;

· Follow communication procedures, guidelines and policies;

· Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution;

· Understand customer’s needs and convert it constructive feedback to management;

· Continuously seek improvement to enhance team’s performance and work efficiency;

· Go the extra mile to engage customers.

Requirements

· Diploma/Degree in any discipline;

· Min. 3 years of experience in a customer service role under banking or financial industry

· Newly Graduate are welcome

· Knowledge in Helpdesk management tools and reporting;

· Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus;

· Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;

· High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;

· Passionate for customer service industry and can accept to work under different work shifts including weekends and public holidays.

Duties and Responsibilities:

• Build and maintain good rapport with customers through understanding their requirements and needs
• Answering the telephone/ emails to manage customer's inquiries and providing quotations
• Work with operations team to fulfill customer request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• Documentation and data entry
• Provide administration support to Warehouse Operations
• Other ad-hoc duties as assigned

Requirements

• Tertiary qualification in any related field
• Two years of experience in customer service. Applicants with shipping sales experience will be advantageous.
• Possess good verbal and written communication skills.
• Outgoing personality with good interpersonal, Public Relations and negotiation skills
• Resourceful, resilient and self-motivated
• No experience required
  

Here at THE PROVIDORE SINGAPORE we frankly believe that we are stronger as a team!

TEAMWORK MAKES THE DREAM WORK!

We take pride in having an environment that is open and welcoming, to achieve our goals together. With an emphasis on communication and connection, we promote opportunities for all to develop and achieve success; our employees are our family, and we strive to create an inclusive and positive culture for all!

Across our various roles and departments, we have a diverse workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where our people matter, and a place where we celebrate each other’s success.

If being part of a fun, dynamic team that works hard yet plays harder is something you are looking for, what are you waiting for? You might just be the next celebrated member of our team!

Visit https://theprovidore.com/careers/ for more opportunities and to apply directly!

OUR BRANDS:

1. THE PROVIDORE SINGAPORE

Western Cuisine

• Downtown Gallery, Mandarin Gallery. Paya Lebar Quarters, Raffles City, Raffles Place and Wisma Atria

2. RISTORANTE LUKA

Japanese & Western Fusion

• Tanjong Pagar and Cross Street Exchange

3. SUSHI KATORI

Omakase Sushi

• Tanjong Pagar

4. THE WINE DISTRIBUTION COMPANY (TWDC)

• Ayer Rajah Crescent

HIRING FOR:

SERVICE CREW (Part-Time / Permanent Part-Time opportunities also available)

1. RISTORANTE LUKA

Japanese & Western Fusion

Job Description:

You will be responsible for presenting our guests with the menu, taking their orders in a restaurant setting, help answer any queries and assist in making recommendations on meal bundles, serving food and beverages, and performing cashiering duties.

• Follow the standards of service as per requirements and training
• Provide a warm, friendly welcome to all our guests
• Recommend and promote meal items to our guests, as well as advising them on any on-going promotions
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Inputting of orders into the point-of-service (POS) system and settling of bills with our guests
• Attend and promptly respond to our guests on only queries and / or needs
• Help to prepare tables for meals such as topping-up of cutleries and condiments, as and when required
• Assist in the upkeep of overall cleanliness and housekeeping of the restaurant and work areas
• Any other skill-development or ad-hoc task as assigned

Job Requirements:

• No experience required

*If you do not have prior experience or training, we welcome your application if you are genuinely keen to learn, grow and develop as we have a long and positive track record of developing our entry-level Service Crew into Supervisors, Assistant Restaurant Managers, Restaurant Managers and Multi-Outlet Managers

*There are also career development options as a Barista, Bartender and even in the back-of-house (BOH) if the interest and passion is there

• Able to work under pressure in a fast-paced, yet fun environment
• Great communication skills with positive, interpersonal skills
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

We look forward to receiving your application, and the opportunity to meet you!

We are now looking for a captain to join our enthusiastic and passionate team at Brasserie Astoria.

In 2021, the Frantzén Group opened Brasserie Astoria in the former Astoria cinema in Stockholm, a place with a history of international glory as the it spot for urban Stockholmers to socialize back in the 20s and 30s.

The Astoria of today wants to recreate the international and sophisticated experience with a strong focus on warm, knowledgeable service. Now it’s time to take Brasserie Astoria to Singapore and the iconic Victoria Theater & Concert Hall, with its roots from the 1800s.

The successful candidate:

• Has at least 1 year of experience within the same role.
• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

Sushi Katori is now hiring a Permanent Part-Time Service Crew to join the team that serves up the finest Edomae (Edo-style) sushi and seasonal set menu sourced directly from Japan, in a traditional Japanese fine dining setting!

No. of Work Days: targeted 4 days a week, depending on the reservations for the week (including both Saturday and Sunday).
Working Hours: Lunch shift 11am - 3pm

Rate: $1,400 - $1,500 per month

Responsibilities:

You will be part of a small and fun, close-knit team in an omakase restaurant environment, where you will primarily be responsible for providing a warm, friendly welcome to all our guests as well as ensuring their visit with us is an enjoyable and truly memorable experience!

• Help ensure our guests are provided with genuinely prompt, attentive, and unobstructive service during their visit
• Upkeep our high standards of service and hospitality by recognizing repeated/regular guests, as well as assisting with queries and needs from all our guests
• Ensure our guests are given every opportunity to partake in all the available food and beverage options open to them
• Maintain high levels of food presentation, confirming food and beverages sent from the kitchen are accurate
• Assist in the maintenance of overall cleanliness and housekeeping of the restaurant and work areas
• Any other skill-development or ad-hoc tasks as assigned

Requirements:

• No experience is required as training and guidance will be provided by the team!

*As part of The Providore Group, we have a long and positive track record of developing our Service Crew into Supervisors, Assistant Restaurant Managers, Restaurant Managers and Multi-Outlet Managers

• Great communication skills with positive, interpersonal skills
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

We look forward to receiving your application, and the opportunity to meet you!

Job Description

• Organization Type: Handyman Service (Mobile App)
• Position Title: Sales and Customer Service Representative
• Working Location: Work from Home
• Working Hours: Monday to Friday, 9 AM to 6 PM
• Monthly Salary: $3,000+
• Duration: Permanent

Key Responsibilities:

• Promote our app to handymen, electricians, and related professionals, inviting them to join our platform.
• Provide daily customer service, including handling complaints and assisting app users.
• Manage the renewal process for service providers.
• Provide daily work reports.
• Administrative duties as assigned.

Job Requirements:

• Diploma or equivalent in any discipline.
• Minimum of 1 year of working experience in a customer service environment.
• Good interpersonal and communication skills.
• Quick thinking and resourcefulness to handle the dynamic nature of the job.
• Applicants with no prior experience but who possess a strong willingness to learn may be considered for this role.
• Must be able to multitask in a fast-moving environment.

We are seeking enthusiastic individuals to join our team at Dempsey as Service Crew, Captains, and Supervisors!

Position: Service Crew / Captain / Supervisor
Location: Dempsey
Working Hours: 5 Days, 44 Hours

Why Join Us?

• Be part of a dynamic team in a bustling environment
• Opportunities for career advancement and growth
• Attractive benefits package (Monthly Incentives + Bonuses)

Responsibilities:

• Provide exemplary customer service by greeting patrons, taking orders, and ensuring their needs are met throughout their dining experience
• Maintain a clean and organized dining area, including tables, chairs, and service stations
• Assist in preparing and presenting food and beverages according to established standards
• Handle cash and electronic payments accurately and efficiently
• Monitor inventory levels and communicate replenishment needs to management
• Train and mentor new team members to uphold service standards and procedures
• Address customer complaints and resolve issues promptly and professionally
• Collaborate with kitchen staff to ensure timely and accurate order fulfillment
• Adhere to food safety and hygiene regulations at all times
• Assist in opening and closing duties as required

Requirements:

• Previous experience in a similar role is preferred, but candidates with no experience are welcome too!
• Customer-oriented with excellent communication and interpersonal skills
• Ability to thrive in a fast-paced environment and multitask effectively
• Strong attention to detail and organizational skills
• Team player with a positive attitude and willingness to learn
• Candidates for Supervisor positions should have leadership experience and the ability to motivate and coach team members.

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• O level / ITE / Diploma in any discipline
• Min 1 year exp in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd
License No : 06C3745
Daniel Lee / EA. Reg. No: R1989151

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: Those whom the world rejects must move you the most.

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

The Social Worker is responsible for facilitating change and improving lives for individuals, families, community facing transitional challenges through the provision of social casework.

RESPONSIBILITIES / MAJOR ACTIVITIES

• Conduct casework management, including gathering information, conducting psycho-social assessment, identifying common needs and goals for intervention
• Provide basic counselling as required
• Plan, organise and implement community outreach activities, programmes and group work
• Perform evaluation and prepare reports for administrative investigation and intervention programmes
• Provide information and referral services to link Clients to appropriate social services
• Participate in research

• Possess Degree in Social Work or Degree with a Graduate Diploma in Social Work from an accredited institution
• Possess Degree in Counselling, Psychology from an accredited institution
• Accredited as Registered Social Worker with Singapore Association of Social Workers would be an advantage
• Prior experience as a social worker would be an advantage
• Fresh graduates are welcome to apply

Personal Characteristics & Traits

• People-oriented and have good interpersonal skills
• Excellent oral and written communications skills
• Analytical ability & problem-solving skills to analyse information quickly and accurately, and formulate decisions and make recommendations
• Committed and can-do attitude
• Effective report writing skills
• Team player

• Reporting Location: Jurong East
• Mon – Fri: 8.30 am - 5.30 pm, Saturday 8.30 am - 12.30 pm, (alternate Saturday.)
• Mobile and Transport allowance provided
• OT pay will be provided

Our client specializes in kitchen equipment, supermarket equipment & accessories, lacquer ware, crockery, and packaging materials.

Responsibilities:

• Conduct installations and commissioning activities on-site, as well as perform servicing, maintenance, and troubleshooting of equipment and machinery at the designated site.
• Deliver on-site preventive maintenance services for machines and equipment as per the prescribed schedule.
• Be prepared to work overtime, during weekends, or on public holidays occasionally, although it is not a frequent occurrence.
• Undertake any additional duties or tasks as assigned by the relevant authorities.

Requirements:

• ITE in Mechatronics or equivalent.
• Good working attitude and willing to learn new machines or equipment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

• Take the lead in driving IT service maturity and information security risk management with your strong stakeholder management skills
• Flat structure with flexibility and autonomy
• Fast paced environment – established Maritime MNC

Key Responsibilities:

• Govern cyber information risk management and compliance, including risk documentation and remediation.
• Ensure alignment with industry frameworks and regulations such as NIST, CIS Controls, and BIMCO.
• Manage audits and maintain compliance with regulations, overseeing access rights.
• Lead IT service, application, and vendor management, coordinating with business partners to drive enhancements.
• Oversee IT problem management and establish SOPs for improved ecosystem management.
• Collaborate with stakeholders to consolidate vendors and enhance procurement processes.
• Support project handover and change advisory board discussions.

Qualifications & Experience:

• Minimum qualification in Information Systems or Computer Science.
• Minimum 7 years of experience in IT Service Management, Risk Management, and Governance.
• Proficiency in managing IT risk registers, problem management, and vendor relationships.
• Solid understanding of technical IT aspects including cyber, cloud computing, and infrastructure.
• ITIL Foundation Certified and experienced in building capabilities within smaller teams.

If you are interested in the above position or other cyber security or IT compliance positions, please kindly send your updated CV to [email protected].
*Due to high volume of applications, only shortlisted applicants will be contacted.*

Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific