Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for an Education Centre Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Scope

Data Entry (for Sales Invoices) + Printing Invoices + Check Pricelist

Time: Monday to Saturday 8.30am - 6pm (5 day work)

Duration - 3 months (to start Immediately)

Location: 23 Chin Bee Ave

Prefer stay near by, Only Singaporen or PR

Prefer able to speak & Write: English and Chinese

No work permit holder is allowance

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Benefits Summary:

• Attractive remuneration, great perks, and performance incentives
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Easy to locate area with direct access to public transport
• Be coached and mentored by experts in your field

Job Description:

• Provide daily administrative support.
• Coordinate and liaise closely with internal and external parties to arrange appointments, ensuring timely responses to customers.
• Update and maintain the customer database to ensure data accuracy and timeliness.
• Maintain accurate records of customer interactions and transactions.
• Sort and organize customer data to facilitate effective analysis and reporting.
• Perform administrative tasks as needed, including data entry and filing.
• Assist in event preparation and coordination.
• Perform other ad hoc duties as assigned.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

RAYMOND NG JUN HAN | EA Personnel No.: R1657009

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

* Handling of all customer's (master/manager/owner or third party) invoicing process.

* Maintain system integrity regarding supply orders

* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies

* Exercise responsibility for accurate and timely performance of all activities

* Assist in managing weekly order status reporting

* Provide administrative support for the Manager

* Fresh Graduates are welcome to apply

Benefits Summary:

• Attractive remuneration, great perks, and performance incentives
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Easy to locate area with direct access to public transport
• Be coached and mentored by experts in your field

Job Description:

• Provide daily administrative support.
• Coordinate and liaise closely with internal and external parties to arrange appointments, ensuring timely responses to customers.
• Update and maintain the customer database to ensure data accuracy and timeliness.
• Maintain accurate records of customer interactions and transactions.
• Sort and organize customer data to facilitate effective analysis and reporting.
• Perform administrative tasks as needed, including data entry and filing.
• Assist in event preparation and coordination.
• Perform other ad hoc duties as assigned.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

RAYMOND NG JUN HAN | EA Personnel No.: R1657009

• Provide a positive customer experience with fair, friendly, and courteos service
• Handle phone calls for reservations and enquiries
• Greet and direct guests to available tables
• Record orders and serve orders, comfortable with handling alcoholic beverages when needed
• Input orders into POS system
• Maintain a clean, neat and safe environment
• Able to communicate effectivetly with team members and guests
• Other Ah-hoc duties as assigned

OTHER INFORMATION:

• Transport Allowance
• Night Shift Allowance
• Staff Meal provided
• 6 days work week, 9 hours per shift

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

Responsibilities

• Communicating with customers through various channels
• Promote our products and services to new and existing clients through a pro-active approach
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Other projects as assigned

Requirements

• Minimum “O” Level
• Entry Level are welcome to apply (Training provided)
• Possess service attitude and enjoy dealing with customers over the phone
• Willing to work in the West area

The level of appointment offered will commensurate with candidate's experience.

Interested applicants are invited to apply with your detailed resume via the “Apply Now” button below.

We thank you for your interest and regret that only shortlisted candidates will be notified.

Job Description

• Provide customer service and attend to our product inquiries at showroom
• Knowledge of showroom developments & design
• Maintain CRM System
• Follow up on sales enquires provided by the company
• Face to face presentation our products samples to customers
• Understand customers’ requirement to able to negotiate on price and other details to ensure high closing rate
• Provide after sales service such as managing of orders such as requesting of required samples from customers, working with internal team for visuals/mock up samples, update customers on delivery and handle any rectification of quality issues
• Maintain good relationship with potential and existing customers
• Sales order processing & scheduling, prepare Quotation and report
• Coordinate & support sales team
• Coordinate with store on inventory
• Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Job Requirements

• Good communication skills.
• GCE 'N' level or its equivalent.
• Minimum 1-year work experience.
• Training to be provided
• Pleasant personality and team player.
• Extremely self-motivated, result orientated and pro-active.
• We regret to inform that only shortlisted candidates will be contacted.
• Part-time candidates are welcome to apply.

Job Highlights

• Able to work weekends
• 5.5days work week rotating shift – less than 44hrs work week (must commit to both Sat and Sun)
• Career growth opportunity

Job Description:

• Coordinate and process administrative activities for customer service parts ordering.
• Supporting MA group internal, ASEAN, US, EU, and Global market needs.
• Liase with vendors and MA SCM for parts ordering and fulfilment.
• Liase with internal customer engineers for parts number, drawing, and technical aspect of requirement.

Responsibilities:

• To achieve SPC part sales goals in order to fulfil business needs and support company growth.
• Familiar with the roles and responsibilities of customer service coordinator roles for order desk.
• Adhere strictly to job process defined by Makino's QEHS policy to achieve to Makino quality standards.
• Enhancement of spare parts from quotation to ordering and shipment in terms of price, response and lead time.
• Assist in spare parts pricing management and to provide weekly / monthly quotation, purchasing, sales and shipment report.
• Perform accurate update of parts in / out of system and to ensure safety stock availability.
• Filing and documentation of all spare parts sales related in terms of ISO management.
• Co-ordinating with Finance in terms of payment, shipment and PGI related.
• Share knowledge with relevant people to help create a knowledge bank and learning organization.
• Mentoring and guide junior service coordinators.

Requirements:

• Diploma / Degree in Business Admin, Supply Chain Management or equivalent
• Minimum 3 years of working experience with data entry, order processing related skills.
• Proficient in computer literate and administrative skills.
• Familiar working experience with Freight Forwarding Procedure and concept.
• Fast learner and agile, able to adapt to dynamic work environment.
• Able to work independently and self-motivated.
• SAP system knowledge will be considered for top priority.
• Able to understand technical drawing and specification will be added advantage
• Able to work in a fast paced and challenging environment.
• Fluent in English and knowledge of Chinese will be an added advantage.
• Good and effective communication skills.

• Salary: $3500 - $5000 (basic), travelling allowances
• Overtime claimable, Performance bonus
• Degree holders with no experience can apply
• On-the-job training is provided
• Good working environment
• Career advancement

Main purpose of the job

To perform repair, inspect and commission Company’s System (cranes, drilling systems, pipe-lay systems etc.) at the client’s premises or at the Company under supervision of an experienced service engineer

Responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1 year of relevant experience as Service Engineer in Oil & Gas/Marine industry
• Candidates with no experience can apply as on-the-job training is provided
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily and work overtime
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your resume to [email protected]

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical & Electronic or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

• Exposure with developers & institutional developers.
• Comprehensive exposure to local consultants, architects and engineers.
• Conversant with different type of contracting procedures.
• Able to handle business development on their own.
• Build and maintain strong customer relationships while supporting the tender and business development team, project clients and consultants in their tender bids.
• Coordinate with tender department and HQ in scope of work and project executions and responding to requests, clarifications, and resolving any issues promptly and diligently.
• Coordinate with tender team to manage proposal response process, including detailed tender/ bid requirements.
• Initiate customer visits and processing of various sales proposal, quotations and contracts.
• Manage relationship with existing and potential clients to develop new opportunities and advance organisation’s business interests.
• Business development experience in the contract market with high-end architects, consultants and end-user clients.
• Take charge of client acquisition and create new business opportunities to maintain the company’s relevance and competitive edge.
• Conduct the necessary market analysis to identify potential working partners for targeted projects.
• Communicate with the potential clients, consulting firms etc. to collect the information of targeted projects.
• To perform market research and identify prospective local projects leads.
• Resourceful and possess good market intelligence on potential upcoming projects.
• Conversant with local authorities’ requirements and engineering standards.
• Good working knowledge of general construction, especially in large and heavy civil engineering project.

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Resnpoisble for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and corrdination.
7. Tally overall order received at the end of day to ensure all order is not missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office

Benefits Summary:

• Attractive remuneration, great perks, and performance incentives
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Easy to locate area with direct access to public transport
• Be coached and mentored by experts in your field

Job Description:

• Provide daily administrative support.
• Coordinate and liaise closely with internal and external parties to arrange appointments, ensuring timely responses to customers.
• Update and maintain the customer database to ensure data accuracy and timeliness.
• Maintain accurate records of customer interactions and transactions.
• Sort and organize customer data to facilitate effective analysis and reporting.
• Perform administrative tasks as needed, including data entry and filing.
• Assist in event preparation and coordination.
• Perform other ad hoc duties as assigned.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

RAYMOND NG JUN HAN | EA Personnel No.: R1657009

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Resnpoisble for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and corrdination.
7. Tally overall order received at the end of day to ensure all order is not missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Resnpoisble for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and corrdination.
7. Tally overall order received at the end of day to ensure all order is not missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office

The Customer Service Officer (Supermarket Team) is responsible for achieving sales order and delivering service excellence. He/she has to communicate and engage with customers on a daily basis. In order to drive seamless customer experience across channels, he/she handles order fulfilment processes and involve in continuous service improvement.

Job Description:

1) Sell and provide advice on products and services via phone call

2) Process and issue sales transactions

3) Tabulate and consolidate sales' payments

4) Interact with customers daily

5) Follow SOPs for order fulfilment process

Pre-requisites:

1) Able to commit to 6-days work-week

2) Basic spoken and written Chinese and English language

3) Basic knowledge in Excel and computing skills

Job Responsibilities:

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.
• Familiarity with ERP/NAV system is a plus.
• Diligent and dependable with a positive attitude.

Working Hours:

• 5.5 days’ work week (Alternate Saturday)
• AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR
• AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat)

Work Location:

• 5 Jalan Tepong (Transport is provided: Pick-up point at Lakeside MRT Station)

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.

xSQUARE is a Singapore based startup founded in 2018 as a subsidiary of the Goldbell Group. xSQUARE is optimizing and reshaping the warehousing scene by developing a suite of proprietary autonomous technologies for automated warehouse systems including AGVs, Command & Control, supply chain optimization. We are developing the best and smartest automation and robotic technologies for our customers.

Responsibilities

• Manage daily operation activities in workshop & customer services and traffic teams
• Ensure accountability and integrity operational readiness of workshop and traffic teams
• Develop all necessary policies and procedures to ensure the workshop & traffic operation are effectively maintained to ensure maximum efficiency
• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate
• Constantly review and streamline workflow and working conditions in order to achieve labour turnover and efficient operation
• To ensure all works are carried out in accordance with the safety and housekeeping requirements set by the company
• Provide the point of escalation for team for any operational issues
• Preparation of reports on performance, budget and expenditure
• Plan and achieve financial budget and key performance indicators
• Ad hoc duties as assigned by Supervisors

Requirements

• Academic qualification: Diploma in Engineering & equivalent.
• Competent in English (verbal & written) & spoken Mandarin (to liaise with Mandarin speaking stakeholders/technicians/clients)
• Competent in corporate presentation
• Possess strong analytical & technical knowledge
• Prior working experience in managing daily workshop for at least 2 years
• Valid Class 3 Driving License

Responsibilities:

• Provide administrative support to the sales team, including managing client enquiries (local and overseas) and processing sales orders.
• Prepare quotations, proposals, contracts and other relevant documents.
• Coordinate with clients and other departments, such as service operations and logistics to facilitate the product/service delivery.
• Assist with preparation of Delivery Orders, Proforma Invoices (only when required)
• Maintain prompt and accurate records

Pre-Requisities:

• Prior experience in a sales support, client servicing or administrative role
• Able to prioritise tasks, follow up on pending matters etc
• Excellent communication and interpersonal skills; able to liaise effectively with clients including Greater China
• Proficient in using MS Word and MS Excel in particular
• A team player with a positive attitude and a willingness to learn and grow

We thank you for your interest and regret that only shortlisted applicants will be notified.

Position is open to Singaporeans only.

· Achieve growth and hit sales targets

· Participate in the development of company sales strategy

· Identification and development of new customer

· Conduct regular visit to customer.

· Willing work in site for maintenance of heat transfer equipment

· Good command of written and spoken in English.

· Prepare weekly sales activity report & quotation logs

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.

Job Level : Engineer

Department: QC/Service Department

Location: Singapore, Tuas

Reporting to: QC/Service Manager, Singapore

Core responsibilities

• Responsible for Testing of Electrical Low Voltage Panels, in house and onsite technical support to customers.
• Prepare FAT reports.
• Maintain testing equipment’s calibration records.
• Check and ensure that all LV switchboards are fabricated accordance to construction drawings.
• Check and ensure that installation of all systems complied to specifications and requirements.
• Able to work independently and maintain good working relationship with Clients.
• Provide technical solutions working with vendors and partners.
• Work with Sales, Production and Quality on all design related developments and concerns.
• Any other duties maybe assigned to you from time to time.

Job Specifications

• Electrical engineering degree or diploma.
• 5 years relevant experiences in design of low voltage panels.
• A good understanding of oil, gas and marine requirements.
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.
• Promote Good Company image.
• Responsible and maintain all equipment’s in good working condition after use.
• Attend to all field service works as instructed by the QC/Service Manager.
• Overseas travel, if necessary, will be part of your work responsibility.
• Highly motivated and should have an eye for details.
• Able to take on multiple tasks while simultaneously meeting standards.
• Able to work Independently under minimum guidance.

The position holder is responsible for maintaining and servicing a range of well-known diesel generators ranging from 10KVA to 4MW and both HT and LT generators. Reporting to your team Senior Service Tech or Team Senior Service Engineer / leader

Key Tasks:

• Carry out fault finding and diagnosis to a range of diesel generator sets.
• Resolve electrical and mechanical engine problems
• Replacing electrical and mechanical components
• Carry out Full engine servicing
• Carry out site testing, inclusive of load bank testing for both HT and LT generators
• Customer liaison, update and ensure complete customer satisfaction.
• Good housekeeping of both customer sites and company vehicle
• Adhere to company health & safety standards

Requirements

Education

• Minimum Diploma/ITC/NTC in Mechanical or Electrical Engineering - LEW an added advantage
• SEC/SEC (K) Certificate if applicable

Knowledge / Experience / Others

• Previous experience working on Diesel Generators
• With minimum 3 years hand on experience on Diesel Generators
• Completed an apprenticeship in Mechanical Engineering / Electrical Engineering / Diesel or Plant Fitting, or have a relevant qualification in one of those courses.
• Ideally strong knowledge of diesel generators such Cummins / Volvo / Perkins / Mitsubishi / John Deer / Droman / Deutz and any other brands
• Possess a valid Singapore driving license .

Personal Competencies

• Able to use own initiative as well as working as part of a team
• Good customer service and communication skills