Customer Service Executive

Customer Service Executive | Sales Coordinator | Kitchen Uniform Showroom | Chinatown

Working Days: 5 Days [Monday - Friday]
Working Hours: 9am - 6pm
Salary: $2800 - $3000
Location: Temple Street - Chinatown

Sales Coordinator in showroom and support team members to complete orders for clients.

Critical Accountabilities :

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock/embroidery and stock transfer
• Update regularly embroidery Spreadsheet

Requirements:

• Relevant experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

• To conduct Piano / Violin / Guitar / Organ / Keyboard / Drum lessons (either one or more)
• To conduct individual / group music lessons
• To conduct up to Grade 8 (ABRSM/LCM) in piano / keyboard / violin
• Assess student's base on individual learning progress
• Prepare students to sit for music examinations
• Involvement in music camps & activities

Job Description:

• To execute daily operations in accordance to the processes and procedures established.
• To report any service related issues, escalations, failures to the supervisor.
• To provide prompt follow up and updates to supervisor, customers and stakeholders.
• To perform all reporting in a timely and appropriate manner.
• Ensure seamless information flow and accuracy in the shipments.
• To update shipment status into the system.
• Any other duties as assigned.

Job Requirements:

• Minimum 'O' Level/Diploma
• Preferably with 1 year of working experience in the logistics industry. However, entry level applicants are encouraged to apply
• Proficient with MS Office, especially Excel
• Excellent written and verbal communication skills
• Knowledge in import/export is advantageous.
• Self motivated and able to work independently.
• Ability to multi-task and work in a fast pace environment.
• Good interpersonal communication skill.
• Comfortable working in warehouse environment.

Responsibilities

As a team member of APS , your primary role will be to:

Provide L1/L2 Application support to Front Office users

Adhere to Service Level objective target

Ensure adherence to APS support roster in terms of mailbox, webportal and hotline

Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)

Escalate timely to Head of APS on possible risks, escalation matters and management issues.

Review and create application Support knowledge articles.

Contribute to the continuous improvement plan

Technical & Behavioral Competencies

Qualification & Experience:

Total 5+ years of overall IT experience.

1+ year experience as L2 support

Mandatory Skills

Analytical and Problem-solving skills

Excellent communication skills along with a customer/user-centric mindset

Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.

High level of persistence, can-do attitude & pro-activeness

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

ChampionX has an immediate need for a Process Technician I located in Singapore. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What You will do:

• Maintains a safe and clean working environment. Ensures that equipment is maintained in good operating condition and that employees are trained in proper safety procedures before operations.
• Notifies appropriate plant personnel in emergency. Takes emergency action on own authority according to standard operating procedures.
• Reports to the Production Supervisor or shift group leader and communicate with the other units on the shift to meet all manufacturing priorities and customers’ expectations.
• Works closely with the Group Leader, DCS Board Operators, and other Unit Operators to fulfill daily activities.
• Operates batch processing equipment which may include pumps, valves, manual charges to the reactors, transfers to or from storage tanks, vacuum systems, pumps, charging systems, bulk loading and packaging systems, forklifts, etc.
• Supports the Unit DCS board operator with the controls and monitoring of the process and operations of unit equipment.
• Ensures line-ups are correct before materials are transferred or charged.
• Update batch data, Field logging and Material records on Digitalized equipment provided.
• Enters Batch Data into SAP for products and raw materials.
• Reports thorough safety and operational information to the next shift during shift changes.
• Performs daily, weekly, and monthly unit inspections.
• Ensures process equipment is maintained through the work order system.
• Loads and unloads bulk shipments of raw materials and finished products. Ensures that outgoing products are tested and shipped in drums or bulk according to specifications and regulations.
• Labels and placards packaged material in accordance with company policy and government regulations.
• Assists with the proper handling of plant / unit wastes as necessary.
• Supports the guiding principles of Responsible Care to continually improve Championx EHCP plant’s safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products.
• Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties.
• To run and ensure optimal operation of utility system such cooling tower water system, vent scrubber, flare, air compressor, nitrogen and etc.
• Supports process improvement initiatives.
• Supports plant commissioning, start-up, shutdown, project implementation and maintenance activities.

Minimum Requirements

• 2 – 4 years of related chemical production experience
• Batch manufacturing experience is a plus
• N Level/O level /NITEC/Diploma in Chemical Engineering or equivalent
• Self-starter with a strong focus on safety and quality
• Effective team player with good problem-solving, interpersonal and communication skills
• Ability to work 12-hour rotating shift
• Knowledge of emergency response in relation to handling to chemical spills, fire and medical situations.
• Applicants must be willing to work in Jurong Island

Finance Officer (Finance Operations and System Support)

Working day: Monday - Friday

Working time: 8:30a.m. - 6:00p.m.

Salary: S$3,000 - S$4,000

Location: Lavender

Job Descriptions

Review of system interfaces.

• Monitor, troubleshoot and resolve system interfaces i.e. between collection system(s), accounting system(s), banks and any other related systems such as systems managing donations, volunteers, user access and procurement.

Review of user access of accounting systems and bank portals.

• Monthly, quarterly and yearly review of user access of various systems and different bank portals.
• Prepare reports for management’s review and approval.

Maintenance of helpdesk Email

• Average 25 emails per day.

Fixed Assets Management

• Process capitalisation of assets, disposal, transfers.
• Fixed Assets Reporting
• Asset count

Education and requirements

• Bachelor degree relating to Finance field
• At least two years’ experience in IT systems or as Finance Officer or Accountant.
• Good understanding of FRS and SB FRS.
• Meticulous with good analytical and problem-solving skills.
• Good written and verbal communication skills.
• Good customer service skills.
• A good team player.
• Good presentation skills.
• Able to multi-task.
• Able to meet tight deadlines.
• Hands on experience of Workday accounting system will be an added advantage.

**We regret to inform you that only shortlisted candidates will be contacted.

EA License No.: 22C1153

• Supporting and communicating with end users regarding their IT issues
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

To Apply:

Interested candidates, who wish to apply for the above position; please click the "Apply Now" below and send in your resume to <https://go.persolkelly.com/job/apply/4229>

We regret that only shortlisted applicants would be notified.

Seah Irvin | REG No : R23112821

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY

Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

CONTRACT/PERM JOBS!

1 YEAR CONTRACT

L&D Specialist, Governance

SINGAPOREANS/ PRs ONLY

($3,500 to $ 6,500)

LOCATION

Buona Vista

JOB DESCRIPTION

We are looking for someone, who is passionate about understanding and meeting the learning needs of Public Service leaders. In particular, you will:

• Sense-make and support the capacity building needs of officers and teams in the public service, especially

(1) those whose core function is in IR and/or where a strong grounding in IR is critical to the role,

(2) those doing policy and planning.

This includes identifying their competency gaps.

• Foster close relations with key stakeholders,

• Keep pace with IR-related developments and identify emerging issues

• Develop interventions and programmes to bridge competency gaps and oversee the implementation of the interventions and programmes. Nurture and expand communities of practice across the service

• Undertake facilitation/moderation and note-taking, where necessary

WORKING HOURS

• 5 days work week
• Mon to Thurs: 8.30am to 6pm
• Fri: 8.30am to 5.30pm

JOB REQUIREMENTS

• Degree in relevant fields like Political Science
• 3 years of experience in L&D, policy work in Public Service would be relevant. Experience in L&D or Human Resource Development is advantageous
• Good analytical and communication skills
• Ability to engage and negotiate with stakeholders, and with local and international thought-leaders, practitioners and resource persons
• Strong ability in planning, implementing and evaluating programmes with minimal supervision
• Strong public speaking and facilitation skills are a bonus

Interested applicants, please email detailed to

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to - [email protected]

Call for more details please call at 6333 0052

Mondays to Fridays

9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098

www.serviceconnections.com.sg

License no: 09C4937 / R11022931

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone Call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is a FMCG industry, one of the leading players to provide foodservice. Due to business needs, they are now recruiting a Senior Sales Account Support Specialist to be part of their team for ongoing transformation projects. They are located in the West.

Duties of Senior Sales Account Support Specialist

• Assist Manager in providing outstanding account management for clients.
• Oversee customer activities and asset performance, including new product launches.
• Identify collaborative business opportunities based on market positioning and store performance.
• Ensure prompt response to invoice queries and manage customer accounts within payment terms.
• Work with clients to discover growth prospects, expand product lines, and introduce new brands.
• Present innovative business proposals to modern trade channel clients, including product submissions and marketing strategies.
• Ensure proper execution of in-stock and promotional activities across all clients.
• Monitor promotional results and ensure adherence to trade spending procedures.
• Provide weekly volume forecasts to procurement team for demand-supply alignment.

Requirements:

• Diploma in Business Management / Business Administration, or a related field of study, or equivalent qualifications.
• Minimum of three years of experience in the relevant industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

We are looking for a Contract / Contract - Long Term Driver to outsource to our healthcare clients.

Job Description:

• Driving ambulance/van to and from designated locations
• Ensure the safe loading/ unloading and transport of patients, staff and goods
• Maintain cleanliness of vehicle
• Regular safety inspections

Job Requirements:

• Min N / O / A Lvl / Nitec
• Class 3 License

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

Our client is a leading logistics service provider for restaurant chains around the world. Due to business needs, they are now recruiting a Customer Service Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Service Executive:

• Coordinate and execute order processing activities to meet customer requirements.
• Ensure accurate handling of special orders and timely resolution of customer complaints.
• Maintain effective communication with internal and external stakeholders.
• Record keeping, report generation, and document filing.
• Collaborate with teams to provide satisfactory solutions to customer issues.
• Address inquiries promptly via phone and email.
• Assist with sales billing reconciliation and handle returned delivery notes.
• Perform ad-hoc tasks as assigned.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De