Responsibility :

• Picking up of clients and driving them to destinations in a safe and comfortable manner.
• Help clients load and unload luggage onto vehicle
• Airport transfer and provide meet & greet services
• Responsible for keeping vehicles clean.
• Coordinate the maintenance and repair for their vehicles.
• Stay up-to-date on all traffic laws.

Requirement:

• Prior relevant experience as a combi driver or similar role.
• Possession of a valid vocational driving license in Singapore.
• (PDVL/ TDVL/ BDVL)
• Customer Service oriented
• Safe handling of onboard passengers
• Familiar with Singapore roads
• 5.5 work day
• Night Shift : 7pm-7am

Patient Service Associate/ Enrolled Nurse/ Clinic Assistant

Mon- Fri ： 9am-5pm , Sat : 9am-1pm

Location : Orchard

Salary : $2500-$3500

Tasks

• Assist doctors during the treatment and examination of patients.
• Assist in reporting or analysing of department's or clinic's statistics and data.
• Identify situations where patients require additional attention.
• Liaise with patients and other stakeholders to provide services to patients.
• Manage patients' feedback and enquiries.
• Monitor inventories of non-clinical items.
• Participate in quality improvement initiatives and projects.
• Participate in the execution of designated emergency response tasks.
• Perform basic clinical procedures.
• Perform bed bookings.
• Perform measurement of basic health parameters.
• Perform patient registration and discharge.
• Perform payment collection procedures, insurance billings procedures.
• Prepare consultation rooms.
• Prepare patients for physical examination or minor procedures to be performed by doctors.
• Prepare patients' records and documentation pre- and postconsultation and procedures.
• Provide financial counselling to patients.
• Provide patient and caregiver education where necessary.
• Provide post-consultation instructions where necessary.
• Reconcile daily monetary transactions.
• Schedule appointments for patients.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Admin assistant

Responsibilities:

• Perform general administrative duties (updating, scanning, printing, mailing, filing)
• Attend to emails and phone calls
• Liaise with suppliers/contractors/clients.
• Perform other office duties as assigned.

Requirements:

• Candidate must possess at least Primary/Secondary School/"O" Level in any field.
• Hardworking, meticulous and able to work independently
• Have some experience in handling Accounts receivables/General Ledger/Others
• Possess good interpersonal and communication skills
• MS Office proficient (Word, Excel).
• Bilingual in English & Mandarin is an added advantage to communicate with Chinese-speaking associates

Other Information:

· Job location: Trio Mall (Near Farrer Park MRT)

· Full time : 5 work day per week 1030-1830hr

· Part time : 4 hours daily (Morning / Afternoon) $12/hr

· Job Type: Part time / Full time

Salary range: SGD1800-2300

• Small Centre
• Monday to Friday | 7.30am - 4.30pm
• 3 April to 21 April 2024
• up to $16 per hour

The Challenges

• To prepare and cook for children and staff
• Keep stock of the food inventory to ensure sufficient supply for daily consumption.
• Purchase/order food and groceries based on the menu.
• Wash and dry utensils and appliances after used.
• Maintain the hygiene and cleanliness of the kitchen and its equipment.

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Talents@Work Pte Ltd (21C0501)

Joshua (R22107946)

*We regret to inform that only shortlisted candidate will be notified. Thank you

What you will do:

As Service Sales Engineer IR, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders.
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Kitchen / Service Crew (Healthy Meal)

• 5.5 days (44 hours per week)
• $2500 - $3300
• Tanjong Pagar / Raffles Place / Frasers Tower Singapore (Cecil Street) / Geylang (Discuss during interview)

Job Description:

1. Provide service to all customers according to service standard and procedures.
2. Responsible for the preparation work of restaurant opening and closing operation hours.
3. Answering customer’s queries regarding menu items, ingredients or any other product related queries.
4. Includes bar and cashier duties.
5. Maintain quality, service & cleanliness at all times.
6. Any other job related duties requested by Restaurant Manager.

Job Requirements:

• With relevant experience.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills
• Proficient in verbal and written English

Job Description:

• Responsible for coordinating all import and export shipments with the respective clients, vendors and overseas agents.
• To monitor cargo status and update the clients as accordingly.
• Ensure that daily customers’ enquiries via emails or calls are attended to promptly.
• Work in conjunction with the respective Sales to provide pre/post-sales support if any.
• Ensure timely and accurate billing to the respective clients
• Any other ad hoc duties as assigned.

Job Requirements:

• Preferably specialized in logistics or equivalent.
• Basic understanding on shipping & warehousing knowledge.
• Good interpersonal skill & customer service oriented.

Job description:

· Planning and optimize the stuffing and utilization of LCL Consolidation Container

· Submit bookings to Shipping Lines and pre plan necessary space and allocation

· Complete Dangerous goods declaration (PM4 for DG cargo application), pre-planning and assign it into each container, prepare shipping documents such as master or house BL, etc.

· Liaising & coordinating with warehouse for confirmed booking cargo & follow up on packing arrangement

· Any others job scope as directed

Job Requirements:

· Experience in freight forwarding or NVOCC, ocean freight & DG goods will be an advantage

· Good team player with ability to work independently

· Positive working attitude

· Nil or min experience are welcome to apply, training will be provided

Job Duties:

• Provide support to customer queries/ feedback on products, services and prevailing promotions.
• Facilitate access for customer to their safe deposit box
• Onboarding and Offboarding of customers including handling of payments
• Handle ad hoc duties as and when required

Job Requirements:

• Pleasant and cheerful personality
• Computer literacy (Microsoft words, excel, outlet). SAP knowledge will be advantageous
• Willing to perform overtime ,weekends and public holidays
• Candidates with customer service experience will be considered favorably

Interested applicants, please submit your resume in Word or PDF.

Thank you.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Role / Responsibilities:

Order processing, shipping, billing and related documents

Liaise with warehouse & logistics providers for shipments

Track inventory / AR / AP & follow-up

Record accounts entries in Tally/Zoho and generate reports

Prepare & submit GST Returns

Responsibilities:

• Responsible for ensuring set up of the restaurant for service
• Ensure that guests receive prompt attention and service when they enter the restaurant
• Responsible for ensuring that customer’s orders are efficiently processed
• Prepare restaurant for lunch or dinner. This includes setting up tables and ensuring general cleanliness of the restaurant
• Receive guests upon their arrival and seat them accordingly
• Take and process orders of guests from the guests
• Serve food and beverages in accordance with laid-down standards, in a professional and courteous manner
• Clean tables and ensure that they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed and yet allowing customers to finish their meal without feeling rushed
• Reset tables after use for the next guest

Requirement:

• Able to commit a minimum of 4 hours, 5 days a week for lunch or dinner service
• Able to converse in English

TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering six (6) concepts. Quaich Bar (4 outlets) and Signature Reserve with whisky as the main theme and The Other Room as our award-winning cocktail bar.

With Two (2) newly outlets just opened – Quaich Wanderlust@Hotel InterContinental Singapore and Quaich Capitol Whisky and Cigar Lounge@Hotel Kempinski, a luxury blend of a cocktail and whisky bar hidden in a corner of two of the finest internationally acclaimed hotels awaits the right candidates to enter with us into a world that is intimate and exclusive, yet complete in every way, with its finesse dripping from every drop of liquid in the glass, through every bite teeth, sinks our food offerings, while eyes glisten with awe a professional yet friendly service experience of a knowledgeable and passionate team.

JOB DESCRIPTION

· Serving of all guests with excellent knowledge of SOPs, ingredients and preparation of cocktails and food items.

· To support Reservations Host/Hostess and the rest of Operations team members at the outlet.

· Assist with floor opening and closing procedures and getting trained in each department of the outlet for at least 2 weeks each (Kitchen, Bar, Bar-back) to fully understand and master each department requirements and as a first step for personal and professional growth within the company. Tasks will range and not be limited at preparing foods, welcome drinks, specials, drinks, garnishes, set up bar stations and restocking all par levels for ingredients and home-made ingredients.

· Maintenance of the outlet hygiene and cleanliness standards.

· Assist with interacting with customers, take orders and serving food and drinks.

· Ensure that all standard recipes, SOPs and standards are followed in the service process.

·Ensure that all equipment is kept in good working order and used only for the purpose for which it was ended.

·Participate and manage assigned sections to provide an awesome experience for customers.

REQUIREMENTS

· At least 1 year(s) of working experience in a 5* Hotel / Fine dining Restaurant for this position will be advantages.

· Candidates without relevant working experience are welcome to apply.

· Positive, motivated, passionate and seeks opportunities to be multi-skilled and trained.

· Enjoy working in fast-paced working environment.

· Guest driven, outgoing and friendly.

·Able to commit on weekends and Public Holidays.

Working Hours:

4.30pm-1.00am (Transport Provided)

We regret that only shortlisted candidates will be notified.

Patient Service Associate / Enrolled Nurse / Clinic Assistant

Mon- Fri ： 9am-5pm , Sat : 9am-1pm

Location : Orchard

Salary : $2500-$3500

Tasks

• Assist doctors during the treatment and examination of patients.
• Assist in reporting or analysing of department's or clinic's statistics and data.
• Identify situations where patients require additional attention.
• Liaise with patients and other stakeholders to provide services to patients.
• Manage patients' feedback and enquiries.
• Monitor inventories of non-clinical items.
• Participate in quality improvement initiatives and projects.
• Participate in the execution of designated emergency response tasks.
• Perform basic clinical procedures.
• Perform bed bookings.
• Perform measurement of basic health parameters.
• Perform patient registration and discharge.
• Perform payment collection procedures, insurance billings procedures.
• Prepare consultation rooms.
• Prepare patients for physical examination or minor procedures to be performed by doctors.
• Prepare patients' records and documentation pre- and postconsultation and procedures.
• Provide financial counselling to patients.
• Provide patient and caregiver education where necessary.
• Provide post-consultation instructions where necessary.
• Reconcile daily monetary transactions.
• Schedule appointments for patients.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Role: Customer Technical Support Engineer

Work Location: Yishun (need to travel within Singapore)

Job Scope:

• Providing technical support on both hardware and software for products such as library system / equipment at clients’ locations islandwide
• Work with Engineers / professionals in the implementation, testing and user acceptance of products
• Conduct regular inspection, analysis and troubleshooting of systems and equipment including running tests and interpretating results / recommending effective solutions or recommendations
• Sourcing / negotiation with suppliers for parts and clients on replacements
• Writing of reports including conducting basic user guides, safety regulation and preventive maintenance plans
• Be the point of contact for all faults raised, logging and attending to the issues within stipulated timeline
• Any other tasks as assigned

Requirement:

• Nitec / Diploma / Degree in IT / Electrical / Mechanical / Mechatronics / Engineering related field of studies
• Proficiency in IT technical skills and resourceful in solving technical issues
• Customer focused and a good team player with a high level of responsibility and commitment
• Willing to be on standby due to operations needs

Interested candidates, you may WhatsApp resume to (65) 89157155 or email [email protected] for application processing.

Please note that by submitting an application or resume to us, you would be deemed to have given your consent to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

OneLink HR Consultancy Pte. Ltd / Tay Yeow Ling

Co. Reg. 201313178M│ EA Reg. R1328207

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Description

• Consistently maintain regular observation and evaluation of infant/toddler’s development and growth progress
• Ensure safety of each child through close supervision, whether in the classroom setting, play area, or any other areas within the school compound
• Perform childcare / infant care routines in a prompt and hygienic manner that is consistent with the early years child development practices. These routines include diapering, feeding, bathing, hand washing, napping and transitioning between activities
• Maintain daily journal of milk feeds, solid feeds, diapering, etc., in accordance to relevance for each age group (Babies, Junior and Senior Infants)
• Plan and implement engaging learning experiences/exploration

Qualifications

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are keen for a career-conversion to pursue his/her passion in early years education are welcomed to apply

Other Information

• At least one (1) year of relevant experience will be added advantage
• Willing to learn, with good attitude
• Able to work well independently as well as within a team
• Passionate about working with young infants/toddlers
• Driven to make an impact in the early years education of the young

Job Description

• Attend and follow-up telephone inquiries from Doctors and Clients in a timely manner.
• Great professional telephone manner and excellent initiative.
• Collating diagnostic reports to be sent to doctors and clients.
• Maintains Standard Operating Procedures in the department at all times.
• Assist in other administrative tasks assigned by the Operations Manager.
• Effective communications skill and ability to work with all levels of staff and management.

Job Requirements

• Able to commit to a 5.5 days (Mon-Sat) work week, rotating shift schedule inclusive of a rostered Sunday and Public Holiday shift.
• Minimum GCE N & O-Level with at least 1 year of relevant call centre work experience, preferably in healthcare industry.
• Strong customer service, communication and interpersonal skills
• Excellent phone etiquette and positive learning and working attitude
• Fluent in written & spoken English
• Computer literate, Proficient in Microsoft Office and Excel
• Hardworking, responsible, multitask and meticulous attention to detail

*Only shortlisted candidates will be contacted for an interview.

Retail Sales Associate (Health care)

• Working location: Island-wide
• Working days:6 days work week
• Working hours: 44hours (depending on roster)
• Salary: $1,635 (basic) + Commission + OT (Gross $3k+)

Job Description

• To perform sales of Company Products and perform store duties.
• To meet the monthly and daily sales target.
• Advising customer on how to manage their total health with Company System.
• Build a good relationship with customer and deliver excellent customer service.

Job Requirements

• Relevant working experience preferred
• Able to work retail hours including weekends and public holidays

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

⛤⛤⛤⛤ Whatsapp: +65 80231200 ⛤⛤⛤⛤

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

As a Cegid Support Specialist in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Point of Sales Solution (POS), in full development of the growth of connected digital business. Beyond the historical features of these solutions - the functions of sales management, inventory management and collection in-store - they evolve to integrate for example:

• Digitalization of the point of sale (clientele, cataloguing)
• Omnichannel sales experiences (e-reservation, click & collect etc.)
• Unified stock management
• Loyalty management

Role Description

• Participate in APAC POS projects, roll-outs including localizations and support.
• Participate in the collection and analysis of the business needs of different stakeholders, write the functional and technical specifications, realize the configuration of the solution, participate in the test strategy, write and carry out the functional tests.
• Participate in functional and technical support by qualifying tickets and issues from the customers or L1/L2 support team, by finding root cause and solutions or workaround.
• Functional enhancements Projects (for example, the implementation of mobile applications, omnichannel services, regulatory evolutions, integration with other applications).
• Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client
• Change management: set up, realize and animate training plans, provide assistance to users
• Level 2.5 expertise: support complex anomalies, qualify, analyze and diagnose the problem, propose workarounds and implement the corrective action plan
• Support Customer or L1/L2 team to enrich the existing procedure, process and SOP documents.

Profile

• Minimum Diploma or Bachelors in Information Technology , Computer Science/and Engineering
• Minimum 8-9 years of experience in Cegid Development, Support and Manintenance, in the world of retail / luxury, and point of sale management solutions (Cegid, Retail Pro, Ivend, …).
• Minimum of 7 years experience in project roll-outs in Asia including several financial localization knowledge.
• Technical knowledge in databases (Oracle, SQL, PL / SQL), and in the field of ERP is mandatory
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
• Good command over English and Mandarin.
• Open to travelling to Europe and South East Asia.

• MNC Company
• Basic $2000 - $2500 + Allowances + Incentives
• Excellent Welfare and Benefits + Career progression
• Working location: Clementi
• 12 Hours Shift

Job Responsibilities:

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner
• To monitor and respond to alarm signals within service level targets
• To attend to customers’ enquiries on products, accounts, and services, and offer alternatives solutions to fulfil customer needs, ensuring total customer satisfaction
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems
• To ensure that standard operational procedures (SOP) are adhered to
• To profile accounts based on account types and key priority accounts
• To demonstrate strong work commitment and work ethics
• To highlight SOP non-compliance to Team Leaders for correction, corrective, and preventive actions
• To adhere to plan work schedule & be available for overtime during emergencies in short notice
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum GCE ‘O’ level and/or Nitec qualifications with 1 – 2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Wilhelmsen Ships Service (WSS) is looking for a Cylinder Coordinator.

The people at Wilhelmsen don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it. Wilhelmsen Ships Service (WSS) supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals.

The Cylinder Coordinator will involve efficiently addressing customer inquiries related to cylinder commercial issues, resolving complaints, and ensuring compliance with business models. The role also entails coordinating with various teams to ensure competence, proper system usage, and optimizing cylinder turnaround on vessels.

Who you will be working with:

The Cylinder Coordinator will report to the Team Lead, Cylinder Coordination East.

What you will be doing:

Customer Fronting:

• Ensuring customers receive an efficient solution to all enquiries pertaining cylinder commercial issues
• Monitor, report and follow-up on customers’ complaints/non-compliance to the cylinder business models agreed
• Support correct administration of the assets on board customer vessels, including tracking of cylinders, analyzing cylinder discrepancies onboard customers’ vessel
• Utilizing conflict resolution techniques to de-escalate tense situations
• Escalating unresolved claims and credits to ensure these are resolved within KPI target
• Responsible for adhoc control of the count of cylinders in customers’ possession

Internal Stakeholder Management:

• Communicating with the rest of the Sales & CS teams, Credit team, Global Invoicing team, KL Coordination Team and Operations
• Support and assure competence in the network related to cylinder commercial models, including training
• Ensure correct usage of internal system with regards to all applications related to cylinder commercial transactions
• Suggesting process improvements and ways of working through identifying recurring issues, trends and reporting them business process owner/manager

What we are looking for:

• Diploma in Business or similar discipline.
• Minimum 1-2 years of relevant working experience
• Ability to deal with customers in a professional and empathetic manner
• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with an elevated level of responsibility
• Co-operating attitude, being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:  
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.   
https://www.wilhelmsen.com/ships-service/

Sounds interesting? If you can see yourself in this role, please let us know why you are our Cylinder Coordinator.