Location: Pasir Ris
Salary: $9.50/hr
Monday to Friday Office hours

You will represent SingHealth Polyclinics as a front-line support staff
• Assist and guide patients on how to use the self-service kiosk
• Counter duties – Patient registration / Schedule appointment
• HealthierSG duties
o Promote HealthierSG (HSG) enrolment with SHP
o Attend to HSG queries, including use of relevant apps, e.g. SingPass, Health Hub, Healthy 365, Health Buddy
o Provide Assisted Enrolment service to eligible patients
o Keep track of enrolment numbers
o Maintain booth / counter and logistics, e.g. promotional materials
• Assist with crowd control
• Any other ad-hoc admin or customer service duties as assigned

Requirements
- Min Diploma/Nitec
- Able to start work immediately
- Interested in working in healthcare industry

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

You will perform porter duties as well as basic housekeeping. You will also assist patients to change into robes for procedures, transferring/ positioning of patients in the room and ensuring the procedure room is setup and ready for patients.

Requirements

• Completed PSLE
• Must be able to read and understand simple English
• Able to perform 2 or 3 rotating shifts, including weekends and public holidays

Contract duration: 18 months contract

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

A technically brilliant application support analyst who is passionate about delivering high quality application services to the

– Take part in Major Incident Management, Problem Management and Request Management

– utilize their IT and business skills to interact with internal and external clients

– support the Service & Product Manager across several technical domains

– uphold high standards for timely issue resolution

– contribute expertise to the management of existing and new IT products and services

– optimize the service issues and gaps and implement service quality

– Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs

– Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Release Management, Risk Management

• Incident Management: Ability to assess the impact and urgency, diagnose the application issues using logs, coordinate with relevant teams to resolve the incidents, keep the stake holders updated with the progress.

• Problem Management: Ability to deep-dive into the recurring issues and find the root cause by analysing the log files, symptoms, timing, etc. Ability to articulate and influence the development team, infrastructure team and others to provide a solution to fix the root cause and prevent the recurrence of issues.

• Change Management: Well versed with ITIL processes , procedures and ability to act as a strong gate keeper to the production environment. We expect the person to be able to assess the changes from all dimensions – impact, risk, performance and help to implement the changes in a controlled manner

• Business Continuity Management: Understand the purpose of BCM, participate in BCM tests, experience in handling real time fail over activities.

A technically brilliant application support analyst who is passionate about delivering high quality application services to the

– Take part in Major Incident Management, Problem Management and Request Management

– utilize their IT and business skills to interact with internal and external clients

– support the Service & Product Manager across several technical domains

– uphold high standards for timely issue resolution

– contribute expertise to the management of existing and new IT products and services

– optimize the service issues and gaps and implement service quality

– Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs

– Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Release Management, Risk Management

• Incident Management: Ability to assess the impact and urgency, diagnose the application issues using logs, coordinate with relevant teams to resolve the incidents, keep the stake holders updated with the progress.

• Problem Management: Ability to deep-dive into the recurring issues and find the root cause by analysing the log files, symptoms, timing, etc. Ability to articulate and influence the development team, infrastructure team and others to provide a solution to fix the root cause and prevent the recurrence of issues.

• Change Management: Well versed with ITIL processes , procedures and ability to act as a strong gate keeper to the production environment. We expect the person to be able to assess the changes from all dimensions – impact, risk, performance and help to implement the changes in a controlled manner

• Business Continuity Management: Understand the purpose of BCM, participate in BCM tests, experience in handling real time fail over activities.

Description:

• Front-line support staff (customer service)
• Assist and guide patients on how to use the self-service kiosk
• Counter duties – Patient registration / Schedule appointment
  • Attend to HSG queries, including use of relevant apps, e.g. SingPass, HealthHub, Healthy 365, Health Buddy

Requirements:

• Min. N/O/A lvls
• Commit min. 3 months
• Location: East Singapore

Able to start work immediately

Interested candidates, please forward your resume to [email protected] or whatsapp 94498220!

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Requirements: can speak Vietnamese fluent
• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Job Description

You will assist the principal investigator to develop and implement the tele-dentistry supported community-based oral care research programme for seniors which includes:

• Key conduit between NDCS, MOH, SingHealth Regional Health System, Agencies, community partners
• Support Principal Investigator in engaging the community stakeholders to collaborate on programme
• Preparation of documents for and facilitation of regulatory (e.g. Institution Review Board) approvals
• Execution of approved clinical research and clinical trial protocols in accordance to the ICH-Guideline for Good Clinical Practice (ICH-GCP), Human Biomedical Research Act (HBRA) and other regulatory requirements
• Facilitate programme-related outreach events and training sessions.
• Establish programme workflow processes.
• Design and develop programme related documents.
• Plan programme calender and implement programme
• Establish programme evaluation framework.
• Establish data collection framework.
• Monitor and timely compilation of programme results and progress of KPIs
• Prepare management reporting for programme
• Track budget and timely submission of workload and expenses
• Provide Secretariat support for meetings.

Requirements

• Degree in Biological Science, Pharmacy or other healthcare related discipline
• Familiar with Singapore Guideline for Good Clinical Practice (SGGCP), ethics and regulatory requirements for conducting clinical research.
• Extensive experience with Microsoft Excel
• Familiar with bio-statistical software applications
• Excellent interpersonal and communication skills
• Strong verbal and written communications skills
• Able to work independently.
• Able to adapt in a fast-paced environment.

Student Care Supervisor

$3300 – 3800

5 days, Monday-Friday; 900am to 6.00pm

Location: Pasir Ris

Purpose of the Job:

· Plan, coordinate and execute programmes during Term and School Holidays.

· Provide students with a caring, stimulating environment to learn, close supervision and guidance during the after school hours and school holidays.

· Help students grow in all aspect of life - emotional, social, physical, intellectual and spiritual.

· Ensure the safety, security and well-being of students at all times.

· Be a responsible, good role model for the students & teachers.

Requirements

· Diploma/Degree in any discipline

· At least 2 years of supervisory experience

· Certificate in student care

The Job:

The Administrative Assistant is essential in ensuring the operation is seamless hence allowing us to deliver on our promises to clients.

Responsibilities:

* Process customer order

* Place order with supplier

* Stock in/ stock out of goods for deliveries

* Liaise with freight forwarder to arrange import/ export shipment

* Co-ordinate with sales support team on after-sale service activities

Qualifications:

· Minimum Diploma in Biotechnology, Business Administration or Accounting will be ideal

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

The Opportunity

• Adecco is partnering our client, one of the world's largest tech organizations
• We are looking for a Program Manager - Customer Centricity
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• Proven success in complex project management and execution
• Process / workflow experience
• An ability to work in a fast-paced, evolving team environment
• Experience working with business and technical stakeholders in translating needs and business priorities for systems into tools requests
• Experience working in/with B2B sales teams
• Strong interpersonal skills and excellent communications skills in addition to being organized and analytical, you possess the strong business judgment and communication skills needed to interact with a variety of people and job functions.
• Experience providing business support

Job Description

• Execute against existing team-level projects and processes with defined scope and complexity, in partnership with more experienced program managers.
• Monitor and communicate progress, risks, and mitigations for defined programs and tasks.
• Proactively seek out guidance and apply existing best practices to improve existing programs and keep projects on track.
• Align stakeholders on decisions and changing circumstances.
• Support an established program within and across an organization.
• Develop the ability to identify stakeholders and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives.
• Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance.
  Develop relevant domain knowledge required to perform job (e.g. workflow & tools, Customer Centricity principles)
• Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites.
• Collect data relating to program progress from program stakeholders.
• Author program charter that addresses scope and timeline of basic program, specify program OKRs, and explain resource requirements/dependencies, in close collaboration with program stakeholders. Create project plans that break down a project into discrete phases aligned to the product development lifecycle, including risks/dependencies.
• Author stakeholder map that specifies who is impacted by, and who influences, program outcome in close collaboration with program stakeholders.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang



EA Licence Number: 91C2918



Personnel Registration Number: R1988872

hiring beautician

Centre Executive

Working days: 5 days (Off on weekdays, Both Sat & Sun have to work)
Working Hours: 9am - 6pm
Working location: Newton area
Salary: $3000 - $3500

Job Description:

• The role of the CENTRE EXECUTIVE is the day to day running of centre in order to provide quality service and further the development and reputation of centre by building strong and lasting relationships with parents, children and teachers.

Job Responsibilities:

• Overview, planning and implementation of programmes with particular focus on customer service, and teacher management.
• Overview, planning and implementation of logistics and operations.
• liaise and coordination with management, creative head/s, administrative and
  teaching staff.
• To ensure delivery of high quality customer service and work practice standards.
• General management and supervision of centre's facilities and responsibility
  for the health and safety of children, parents, staff members, and teachers.
• Overview, planning and implementation of the Academy's support services in off-site
  locations and related projects, events, and programmes.
• Plan, implement and support promotional and marketing initiatives and activities in keeping with the general mission of the Academy.
• Any other ad-hoc duties related to centre.

Requirement:

• Diploma or Degree in related fields.
• Willing to work on weekends.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Ricardo is a fast-expanding automotive group and an established name in the automotive industry for the past 48 years. The group's businesses include vehicle hire purchase financing operations (Ricardo Cars Pte Ltd) and workshop operations (Ricardo Auto Centre Pte Ltd).

We are looking for a strong team player to fill the position of Motor Vehicle Mechanic at Ricardo Auto Centre Pte Ltd. Interested applicants, kindly email your CV to [email protected].

Job Description:

• Carry out maintenance servicing and repair of motor vehicles
• Conduct diagnostic checks, troubleshooting, automatic transmission and engine overhaul
• Perform quality checks and road tests on vehicles
• Liaise with Service Advisor on the service/repairs-related matters
• Provide support to customer service and workshop
• Maintain facilities and equipment of the workshop
• Any other or ad-hoc assignments by the Workshop Manager

Job Requirements:

• Relevant certificates in Automotive Engineering or its equivalent
• Minimum 3 years of relevant working experience in automotive industry
• Knowledge of mechanical, electrical and electronic components of vehicles
• Working knowledge of vehicle diagnostic systems and methods
• Class 3 driving licence
• 5.5 day-work week: Mon-Fri 9am to 6pm, Sat 9am to 2pm

Remuneration & Benefits:

• Basic salary from S$2,500
• Annual Wage Supplement (i.e. 13th month bonus)
• 14 days paid annual leave
• Up to S$280 medical claims per year

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Address inquiries and requests promptly and professionally via phone calls and emails.
• Record complete and accurate information regarding customer interactions in the Customer Relationship Management (CRM) system.
• Ensure timely and effective follow-up with customers as promised.
• Identify and escalate issues and concerns to management for thorough resolution.
• Prepare requests such as policy summaries, premium payments, and beneficiary information accurately and efficiently.
• Collaborate closely with stakeholders to meet service request requirements.
• Deliver service requests within specified service standards.
• Take on projects or additional responsibilities as assigned.

Our Requirements:

• Ideally possess 'A' Levels or a Diploma, along with relevant work experience.

Other information:

• Salary: up to $3500 with 1.5 month completion bonus
• Working days: Mon - Fri
• Working hours: 9.00am – 6:00pm
• Contract: 18 months
• Location: PLQ

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Job Description:

• Perform registration duties and schedule patient appointments
• To handle administrative duties
• Collect payment and conduct financial counselling
• Other ad-hoc duties assigned by the manager

Working hours:

• 5.5 days – Office Hours

Requirement:

• Customer service experience will be advantageous
• Min. commitment of 3 months to long term

Interested applicants, send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

We are hiring Temp Dental Assistant (Public healthcare) for various clients in the Dental Industry!

Applicants, who are keen in joining the healthcare and medical industry, hesitate no further and apply now!

Job Description:

• Assist the dentist on dental surgery procedures

• Sterilisation and preparation of dental surgical instruments

• Organization and cleaning of work stations

• Any other adhoc duties as assigned

Requirements:

• Min GCE N/O/A Levels

• Prior experience in dentistry/healthcare is a plus

• Fast learner

• Able to commence on a short notice and commit long for 6 months or longer

Apply now by sending your resume to:[email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

As an Engineer in 3D Printing Centre (3DP), your job responsibilities include the following:

• Lead project engagements towards defining design requirements. To also advice on material suitability and robustness
• Work with Center Manager to establish and execute relevant approaches to healthcare Engineering Design. Ensure proper documentation and archiving of each procedure and product design
• Apply industry-leading technologies and deploy good engineering practices in additive manufacturing to drive and undertake projects and training
• Keep abreast with all necessary accreditation and QMS requirements applicable to 3DP
• Maintain software and systems used with the latest enhancement and libraries
• Maintain machines to ensure running in optimal operational condition, ensure high standards of Quality, Environment, Health and Safety, as well as ensure the governance process parameters for 3D printing, pre and post processing and inspection of components are suitable for use cases in the hospital
• Support new projects in the area of in-house production of surgical implants and advanced surgical guides
• In charge of peripherals and inventory managed under the Engineering Team
• Owner of design depository and project timeline
• Provide next level 360 feedback
• Assist in all matters and projects in relation with the Engineering team
• Keep abreast with development in 3D technology applicable to healthcare

Job Requirements:

• Degree in relevant engineering preferably with at least 3-5 years of experience in the Additive manufacturing field
• Prior experience in the operation of 3D Printers of different technologies, including but not limited to FDM, SLA, SLS and MJF technologies
• Experience in CAD software packages particular related to Medical 3D Printing
• Understanding of design requirements and methodologies for 3D printing
• Experience in anatomical model, surgical guides and implants design would be highly advantageous
• Basic understanding of human anatomy and medical imaging processing would be helpful
• Able to establish good rapport and network with internal or external parties
• Ability to facilitate discussions with different levels of staff
• Grasp of technology trend in specific those influencing healthcare
• Experience in medical device accreditation and QMS would be an advantage
• Having attributes of forward thinking, task driven, excellent facilitation skills, strong planning, analytical, organisation skills and interpersonal skills

Pharma MNC

Location: Suntec

titile: Service Desk Officer (1 year contract)

Salary: 3-4K

• Provide helpdesk support, resolving first-level user problems and performing basic troubleshooting.
• Assist with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
• Log and resolve service desk calls, keeping end users updated.
• Collaborate with vendor support contacts to resolve technical issues.
• Coordinate with international IT support staff to address user problems.
• Ensure seamless interconnectivity of desktop computers with various systems in a client-server environment.
• Manage ongoing PC re-image program using Intune.
• Train staff on hardware and software usage.
• Recommend and perform system upgrades as needed.
• Assist in purchasing, building, and deploying IT-related hardware and software.
• Maintain IT inventory through hardware and software audits.
• Experience with Azure environment.
• Provide support for Video Conferencing systems.

Note: Only shortlisted candidates will be contacted for interviews. Thank you for your interest.

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]g

• Handle calls and emails, meet brand standards.
• Manage bookings via OTAs and website.
• Convert inquiries to actual room bookings.
• Upsell rooms efficiently and timely.
• Update booking systems and maintain records.

Requirements:

• Minimum 1 year of relevant customer service/front desk working experience.
• Customer-service oriented.
• Keen interest in hospitality industry.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodleigh)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

• Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
• Attend and respond to all enquiries and customers’ feedback by telephone, fax and emails on timely manner.
• Provide professional service and advice to customers pertaining to products.
• Preparation of quotation and send to customers by telephone, fax or email.
• Follow-up on outstanding order and perform call-backs to customers if necessary.
• Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
• To liaise at all times with all team members and work as a team to achieve the sales targets.
• Prepare proforma invoice for the accuracy of the orders.
• Maintain Picking Order (OE) filling system according to Order Number (NPO Number) every morning.
• Maintain signed Delivery Order (DO) filling system according to Order Number (NPO Number) every morning.
• Maintain daily Delivery Schedule Report filling system.
• Any other ad-hoc tasks and duties as assigned.

Job Requirements:

• Minimum “O” / Diploma levels.
• 1-2 years of experience in customer service-related roles.
• Competence in PC skills (MC Microsoft Office)
• Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
• Good communication skills and able to take up pressure.

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment, systems, and software
• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned cases.
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, networking/wireless networking.
• This job provides customer support. If employee is primarily responsible for supporting applications/systems engineering.
• Manage post implementation support issues (fault call tickets)
• Participate in regular operations review meetings, including operational issues, tickets review etc.
• Conduct internal training as part of knowledge sharing.
• Provide Level 1/2 operations support for Voice and network infrastructure.
• Perform changes to the network in-line with the organization’s Change Management processes.
• Ensure compliance to policies, processes, and standards, both internal and clients’ organization

Education & Certification

• Degree or Diploma in Computer Engineer, Computer Science, Information Technology, or related field
• Contact Center related certification

Requirement:

• Lead the Conversation with client, to understand the issue(s) face by the client and resolve the issue(s).
• Taking ownership and accountability of the issue list.
• Work / troubleshoot with vendors, principals, and colleagues on resolving the issue.
• Good troubleshooting and logical skill.
• Good documentation skills.
• Experience in raising and closure of ITSM.
• ITIL knowledge and experience is preferred.
• Understand Phones systems and Contact Center terminology is required.
• Team player, but also able to work independently when required.
• Interested to learn and pickup new skills.
• In-depth knowledge of Cisco Voice and Cisco Telepresence technologies and H323, SIP, MGCP, Q931 signalling protocols.
• Strong Knowledge of voice recording (NICE/ Verint), Contact Center, network routing &switching technologies, and protocols.
• Willing to work in extended hours and on duty.
• Analytical and possess good troubleshooting skills.
• Willing to work hard and eager to learn about new technologies.
• Polite and able to communicate well to the clients, client oriented.
• Hands on experience in the following products will be highly advantageous:

1. Cisco routing/switching products (mandatory)
2. Cisco CUCM, CUC, CUCS, UCCX (mandatory)
3. Cisco Contact Center Enterprise
4. Genesys Contact Center
5. Cisco Remote Expert
6. Cisco gateway and gatekeeper
7. Cisco Unified Border Element
8. Cisco Telepresence
9. Cisco UCS
10. Cisco PCCE