Customer Service (Freight forward) - Redhill / Shipping [3770]

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• $2,500 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Location: 100 AM mall (Tanjong Pagar) or The Woodleigh Mall (Woodleigh)

Job description:

• Only Sporeans or PRs.
• Customer service
• Processing customers’ order
• Performing cashier duties
• Food preparation
• Maintain cleanliness of outlet
• Inventory management

Package for Full Time:

• 6 working days (8 to 10 hrs shift work)
• Up to $2800/ month with attendance and sales incentives + OT pay
• Monthly package excludes PH pay
• Annual medical claim, annual leaves and referral incentives
• CPF contribution
• Opportunity for career progression
• Course sponsor for SFA Food Safety Level 1 course

Apply the job now via https://forms.gle/Yyv6nN5i1QTrttjh9 OR drop your resume at [email protected] / Whatsapp us at 86786568. Shortlisted candidates will be contacted for interview.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues.

Key Responsibilities:

• Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction.

• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.

• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.

• Analyse customer feedback from all consumer touchpoints, identifying trends, areas for improvement, and opportunities to increase customer loyalty.

• Offer prompt and accurate responses to customer inquiries via phone, email, social media, and chat.

• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.

• Collaborate with internal stakeholder teams to address and prevent recurrent issues.

• Prepare and present weekly and monthly customer service reports on feedback, GEI and NPS scoring, service recovery, and actionable recommendations.

• Undertake additional Marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports, and upkeep marketing assets inventory.

• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.

Requirements:

• Demonstrable experience in customer service, ideally within the hospitality or F&B service sector.

• Exceptional written and verbal communication and interpersonal skills.

• Proven ability in problem-solving, maintaining a customer-focused approach and exceeding customers’ expectations.

• Able to manage stressful situations with poise and professionalism.

• Proficiency in PowerPoint and Excel

About NexGen Wafer Systems

NexGen Wafer Systems provideshigh-end processing equipment for fast-growing niche applications in the semiconductor industry. Our products are in the global supply chain of emerging technologies. We are committed to providingsuperior value-adding solutions to ensure long-term success for our customers and our business by delivering uncompromising quality and innovation.

Poised for growth with a footprint on three continents, we are executing our mission to become an internationally branded high-tech equipment provider.

Are you ready for the next step in your career and interested in taking a important role in our organization?

What will you be doing?

Reporting to the company’s Customer Support Manager, you will work as the Support Engineer (Wet Clean Equipment) in Company’s Group HQ in Singapore.

Job Responsibilities:

1. Provide technical support for the installation, operation and start-up of new wet clean equipment.
2. Troubleshoot, repair and upgrade equipment hardware and software.
3. Participate in the development, design, and improvement of new equipment.
4. Provide maintenance and service of new equipment.
5. Assist the customer equipment department in training operators and writing equipment maintenance manuals.
6. Parts repair and engineering; legacy tool upgrade and retrofit
7. Create installation and service report

Technical Requirements:

1. Basic understanding of semiconductor wafer fab equipment and its major modules/components.
2. Experience in semiconductor equipment assembly, maintenance, and troubleshooting. Past working experience in wafer fab is an added advantage.
3. Basic knowledge in mechanical design (AutoCad, SolidWorks, or related software), electronic control system design experience, or knowledge of equipment design programming in industrial PLC/PC.
4. Experience in control system application software development is an added advantage.

Qualifications:

1. Diploma or higher in mechanical, electrical, electronics, mechatronics, automation, or related majors.
2. More than 3 years of relevant working experience in equipment maintenance and service, with at least 1 year of experience in the semiconductor electronics industry equipment maintenance and service.
3. Willing to travel regionally and internationally for extended period of time.
4. Proficient in mechanical or electrical equipment-related theory and hands-on.
5. Strong ability to analyze and solve machine related issues, with strong hands-on ability, sense of responsibility, and good communication and teamwork skills.
6. Ability to independently complete equipment maintenance and service work.
7. Good communication skills in English
8. Proficient in Microsoft Office Word & Excel.

What is it in for you?
You will join an international and motivated team dedicated to developing the next generation of semiconductor equipment. We are a fast-growing company with lots of space for you to develop your career within a high-tech environment. We provide excellent employment and remunerationconditions.

We look forward to hearing from you!
If the above mix of technical-, business- and personal challenges excites you, we encourage you to send us your details and apply for the position now!

Our client, a leading bank in Asia, is currently seeking a dedicated Client Account Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Review of operation data to submit mileage claims via LTA system in a timely and accurate manner
• Liaise with relevant parties within the company for information required for mileage claims
• Any other ad-hoc duties assigned by Execs that are related to mileage claims

Requirements:

• Minimum Diploma in any discipline
• Able to manage, drive and thrive in a performance-oriented environment
• Ability to work well with others in a collaborative environment
• Ability to think ahead and anticipate possible barriers
• Self-motivated to carry project to its end
• Demonstrate the ability to follow through on commitments
• Willingness to be open, to learn, and take on new responsibilities
• Good written and verbal communications skills
• Proficient in Microsoft Office (i.e. Words, Excel)

• Greeting, welcoming, and guiding patients to their designated seats.
• Personalize each patient experience by using the patients’ names where known. Acknowledge their needs where known. Pass on the relevant patients’ information to the Clinic Manager and Supervisors.
• Serve patients refreshments and attend to their requests quickly and accurately.
• Sees patients off when they leave and remind them to take their belongings.
• Keep countertops and floor in service areas clean and sanitary.
• Carry out any other duties as assigned by the supervisor.

Requirements:

• GCE ‘O’ Level with a Certificate is an advantage
• At least 1 year of work experience in service or F&B industry is preferred
• Candidates with no working experience are also considered as training will be provided
• Pleasant personality with well-groomed, clean, and professional appearance
• Good team player, self-motivated and with ability to work independently
• 5.5 days office hours, saturday half day
• May be required to rotate between clinics

Description:

• Create and update equipment card, service contracts, service calls in SAP system
• Check, sort and process invoices and verify them against SAP system
• Review purchase requisitions for completeness and accuracy

Requirements:

• Able to use Microsoft Office (Outlook, Excel and Word)
• 1 to 2 years exp in procurement / order processing / supply chain / customer service / / logistics / admin
• SAP experience will be an advantage

Interested candidates, please forward your resume to [email protected]

EA Personnel No: R1333338
EA Personnel Name: Huang Jingsheng Kevyn
Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description:

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Knowledge of ITIL processes and practices.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus
• Mon - Friday, 8:00 am to 5:00 pm

Job Types: Full-time, Contract

Contract length: 12 months

General Description

• Provide first-level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.

• Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.

• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.

• Follow ITIL processes for incident, problem, and change management.

• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.

• Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.

• Ensure compliance with IT policies and procedures.

• Assist with the management of the asset inventory for desktops, laptops, and network devices.

• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.

• Any other task assigned by the reporting manager or team lead.

Work Experience

• 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

We are currently seeking a dedicated and organized individual to join our team as an online receptionist specializing in our tutoring services.

(Experience in online reception and secretarial duties preferred)

Allows for remote work from Monday to Friday, 12:00 PM and 6:00 PM.

【Responsibilities】

* Tutor Recruitment:

- Conducting recruitment processes for home tutors.

- Managing and updating the Tutor Management Sheet

(Around 20 tutors are working for us)

* Demo Lesson Coordination:

- Setting up demo lessons for prospective tutors.

* Contractual Procedures:

- Sending contracts and providing an overview to selected home tutors.

- Archiving and managing home tutors' CVs and contracts.

* Lesson Arrangements:

- Coordinating and scheduling the lessons between tutors and students.

* Student Assignment:

- Assigning tutors to designated students based on compatibility and subject expertise.

【Required Skills and Abilities】

We are seeking candidates with the following skills and abilities to excel in the position:

* Information Management:

- Proficiency in assessing and organizing various information received from diverse sources.

- Ability to grasp and comprehend complex situations, ensuring accurate information assessment and updates.

* Self-Initiative:

- Demonstrated capability to understand what is required and the ability to independently drive tasks to completion.

- Proven track record of self-reliance in managing responsibilities efficiently.

* Team Collaboration:

- Strong team player with the capacity to share information effectively within the team.

- Ability to contribute to a collaborative work environment and actively participate in information exchange.

* Autonomous Work Skills:

- Capable of independently handling tasks and responsibilities without constant supervision.

- Proven ability to take initiative and drive work processes forward with minimal guidance.

* Sheet Management:

- Exceptional skills in managing spreadsheets with meticulous attention to detail.

- Ability to prevent oversights and ensure comprehensive management of data and information.

Interested candidates may send their latest resume to okabe @cultureconnectltd.com.

Singaporeans or PR only, and we regret that only shortlisted candidates will be notified.

Responsibilities:

-Provide maintenance and support for Customers' Enterprise IT Network Services

-Hands-on experience in any Windows/Linux Server configurations

-Perform troubleshooting and problem identification for any infra services

-Able to perform as the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests

-Participate in the design of information and operational support systems

-Provide documentation for deployments

-Must be able to learn and work independently

-Basic understanding in network implementation

-Basic scripting knowledge in Linux/Windows

-General understanding in security implementations

Requirements:

-Diploma / Bachelor’s degree in Engineering, Computer Science, Information Technology, Security or equivalent

-Required to have minimum 1 - 2 years of hands-on technical support experience in SI Environment

-Fast-paced environment

-Proven analytical and problem-solving abilities

-Highly self-motivated and directed, with keen attention to detail

-Experience working in a team-oriented, collaborative environment

-Good communication and writing skills

-Strong customer service orientation

-Able to work independently

-Fresh Graduate are welcome to apply

Overview of Role

To lead, manage, and drive the Operations/Projects for each of the Company’s Managed Services outsourcing client assigned.· Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company’s obligations are issues escalated and prioritized.

Responsibilities

• Responsible for managing all aspects of day-to-day Service Delivery Support.
• Work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
• Ensure Incident Management processes are followed effectively (ie., SRT’s escalation and notification).
• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the Company’s Problem Management, ensuring the appropriate Company’s Business implement actions to prevent re-occurrences of the same issue.
• Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company’s obligations are issues escalated and prioritized.
• Coordinating Change Management activities as required.
• Identify, implement and drive service improvements to increase customer satisfaction.
• Forecast resource demand to ensure the Company can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.
• Accountable for account service problems and prioritization of work requests for their monitoring specific customers.
• Work with the Company’s Business to integrate new, enhanced and existing service offerings for the account.
• Take a positive leadership role in both the Company’s and customer businesses by demonstrating the Company’s core values.
• May supply input to the customer Annual Technology Plan.
• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.
• Work with the Company’s Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery.
• Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.
• Work with the Company Internal teams for delivering the services beyond BAU with additional revenue generated.

Requirements

· Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

· At least 5 - 6 years of IT Outsourcing experience in the combination of the following fields:

- Technical Infrastructure implementation,

- Project management skillset,

- A full and broad understanding of the IT Outsourcing Services and operation coordination skillset,

- People management skillset

Job description

The incumbent will be responsible for the following:

· Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.

· Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.

· Drive improvements in budgeting and forecasting process for cost control.

· Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.

· Proactively identify and mitigate operational and financial risks.

· Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.

· Manage the statutory and reporting requirements under Charities Accounting Standards.

· Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.

· Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.

· Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.

· Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

· A qualified CA or CPA with more than 15 years of experience, minimum 5 years in management position

· University degree in Accounting and/or Business Management.

· Demonstrated track record in leading a finance function.

· Experience in working in a medium to large charity will be a plus.

· Excellent engagement and communication skills.

· Proven ability to inspire and manage teams, both directly and through a matrix management structure.

· Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.

· Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.

· Experience in ERP system implementation.

Note: Only Shortlisted Candidates Would Be Contacted

- Experience and have knowledge on audio visual system.

- Provide technical support to audio visual system.

- Setup/troubleshoot audio visual system.

- Attend user queries/complaints on audio visual system.

- Carry out routine preventive maintenance of AV equipments.

- Able to work after office hour if needed.

Our specialised and growing team is looking for a highly skilled Application Support Analyst to join us. The Application Support Analyst plays a critical role in maintaining the smooth functioning of our bespoke applications and in performing IT support duties. As an Application Support Analyst, your job duties will encompass performing root cause analysis of application issues, providing support for our hardware, sustaining user account management for network, email, and other applications, and developing corrective action plans following the industry standard ITIL framework, which includes incident, problem, and change management.

You will also be responsible for writing, maintaining, and managing a knowledge database of issues and their resolution or workarounds. Additionally, you will need to execute and deliver regularly scheduled application tasks and processes on time. Building strong and close working relationships with key business stakeholders and end-users is essential to the role. You will also be expected to assist with testing system upgrades, releases, and enhancements for production acceptance, identify opportunities for systems improvement and actively contribute to their implementation. As part of a virtual, distributed team, you will work on key projects to develop, enhance, and implement systems.

This position ensures seamless business operations across various organisational units, such as Trading, Operations, Invoicing, Credit, and Legal. The ideal candidate should have experience working in a dynamic environment and demonstrate a proactive approach to problem-solving, end-user training, and comprehensive documentation. By being part of our team, you will be the face of our applications, playing a vital role in upholding the operational excellence that empowers our diverse business functions.

MAIN RESPONSIBILITIES

• Be part of the front-line Application Support team resolving incidents and service request queries.
• Ensure all guides and training materials are available and kept up to date in accordance with the latest changes.
• Take ownership of incidents, service requests and problem tickets that are assigned to the Application Support Team in Service Desk Plus.
• Ensure incidents are acknowledged, updated, and resolved within the defined SLA.
• Escalate incidents where appropriate and liaise with the Head of Application Support to ensure prompt resolution.
• Innovate and work with the Head of Application Support to implement improvements, automation and self-service capabilities into existing processes and applications, reducing the number of tickets coming into service desk plus.
• Ensure Problem tickets are kept active, updated, and resolved in line with the Problem management process.
• Gain a comprehensive understanding of our trading application and be the subject matter expert.
• Provide daily assistance to users of the system across different departments and locations.
• Work with the Head of Application Support to monitor application usage, identify knowledge gaps, and report on areas for user education to optimise effectiveness.
• Provide a high level of support on operational issues.
• Provide training to new and existing users.
• Keep up to date with key enhancements and developments and communicate this to end users.
• Support User Acceptance Testing for new releases.
• Assist in ad hoc business needs.
• Provide direct support on IT support issues, and keep users informed of issues or concerns.
• Troubleshoot and resolve certain levels of IT support issues such as printers, Citrix Desktop and Teams.
• Create and maintain user accounts via Active Directory.
• Support the installation, configuration, and maintenance of software and hardware components of computer and network systems.
• Releasing email from Mimecast.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Experience with using and documenting bespoke applications and the ability to become a subject matter expert for the application within a short period of time.
• Experience in providing training to stakeholders and end users.
• Analysing and determining the root cause of recurring issues.
• Active Directory knowledge a plus
• Logical thinking ability, proactive attitude, and the capacity to work both independently and as part of a team.
• Experience with using ITSM tools such as Service Desk Plus, Service Now (SNOW) or Zendesk.
• Strong work ethic and personal accountability.
• Some SQL knowledge.
• A proactive and adaptable individual who is willing to take on additional responsibilities to cover for the Application Support team during peak periods such as annual leave or illness.
• Excellent communication skills, capable of conveying information at both technical and non-technical levels.
• Capability to thrive in a fast-paced work environment, coupled with the experience of working in an entrepreneurial trading environment.
• Experience with desktop operating systems, including Windows 7, Windows 11, and Mac OS.
• Ability to troubleshoot and resolve data-related issues.
• Excellent orientation towards customer and internal stakeholders, with the ability to effectively listen and respond to user queries.
• Flexibility and self-motivation, with the ability to prioritise tasks effectively under time constraints, handle pressure, and meet deadlines.
• Hard-working, goal-oriented and with a high level of energy and enthusiasm, able to
• operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment.
• Excellent verbal and written communication skills, able to present information in a
• concise, logical manner, and with a level of authority.
• Exceptional time management and organisational skills with the ability to prioritise
• work effectively within time constraints, work under pressure and meet deadlines.
• A flexible and adaptable attitude, with the ability to multi-task and respond quickly
• to changing priorities.

QUALIFICATIONS / ACCREDITATIONS

• A relevant degree in Information Systems, computing studies, IT, or other related fields.
• Experience of supporting business critical applications and customer facing web applications.
• Ideally, experience working with operating systems: Microsoft Office, ERP systems, databases skills (SQL) and using cloud-based applications.
• ITIL Foundation Certificate, ideal.
• Knowledge of oil & gas or energy industry (desirable).

Job Responsibilities

• Manage visitor arrival, including meet and greet professionally, issuance/return of office security access cards for authorized visitors.
• Coordinate conference room booking requests via phone calls or email.
• Attend to general enquiries/requests/complains from both internal and external customers, provide resolution where possible and/or direct to the relevant team/person in charge.
• Setup conference room signages and furniture as per requested booking requirements and ensure all equipment is running smoothly.
• Prepare, record details and process local and international inbound and outbound package deliveries with the assigned courier/supplier.
• Maintain cleanliness of the reception area and conference rooms.
• Perform daily office environment inspection; conference room furniture/equipment, return room to original setup at end of day and install replacement components (eg. projector, television etc) where required.
• Ensure sufficient first aid box supplies, office supplies and ordering of inventory including staff name tags/cards, stationeries and consumables (eg. A4 paper, flipchart paper, whiteboard markers/eraser etc).
• Perform mail/parcel management for inbound/outbound mail, forward inbound mail to client’s mail slots.
• Main point of contact for vendors on equipment servicing and maintenance services.
• Provide support for events including admin, F&B order, setup and decoration etc.
• Any other tasks assigned by the superior.

Job Requirements

• Singaporeans only.
• Individuals who are able to commence work on 1 Feb 2024 will have an advantage.
• Effectively bilingual in English and Mandarin communication for correspondence with Mandarin speaking clients and customers.
• Minimum GCE O Levels and above.
• At least 2 years experience in reception/concierge/customer service in a fast-paced environment.
• Excellent written and interpersonal skill with courteous disposition.
• Proficient in reception and administration skills.
• Team oriented and able to work independently.
• Computer literate and proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Flexible, team player with good working attitude.
• Ability to support events beyond work hours.

Job Details

• Work location: Changi Business Park (near Expo MRT)
• Working hours: 5 days work week; Monday to Friday, 8:30am to 6:00pm
• Attire: Uniform is provided

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Key Responsibilities:
• Responsible for developing data visualisation of Xiaomi international internet business to provide visibility of performance trends.

• Automate data quality monitoring and alerting processes and maintain data integrity and accuracy.

• Support key data platform and/or data scheduling jobs to delivery insights to business operation team.

• Assist in identifying business issues through data analysis, providing feasible solutions to improve future performance.

Job Qualifications:

• Maintain data processing pipeline.

• Deal with large, complex data sets to meet functional / non-functional business requirements.

• Good knowledge of SQL, MS Excel, Python or other analytical tools.

• Experience using a BI/visualisation tool and knowledge of visualization practices.

• At least 5 years of related work experience.

Job Scope:

• Provide sales and purchasing support in terms of keying sales orders, preparing sales invoices and credit notes, ensuring paperwork is filed properly.
• Prepare monthly financial and operations reports and analysis.
• Process sales/purchase orders, tax invoices and coordinate on local deliveries and overseas shipments.
• Back up Accounts Receivable, Accounts Payable / Treasury functions, as and when necessary.
• Assist on year-end audit and liaise with auditors.
• Ensure proper housekeeping and filing of all necessary financial records.
• Ad hoc accounts monitoring and other duties as and when required.

Requirement:

• Diploma / Degree in Accounting
• At least 2 years of experience in accounting
• Good understanding of local accounting standards and tax regulations
• Proficient with MS Office application and use of accounting software (knowledge of Microsoft Dynamics Navision will be added advantage)
• Good sense of responsibility and attentive to details
• Work under stress and tight deadlines

The Role

To provide for the Rehab department's overall reception & cashiering duties.

Key accountabilities

• To provide recommendation, sales and rental homecare services.
• Perform all reception related duties such as answering phone calls, appointment scheduling etc.
• Handle all enquiries regarding the provision of homecare services.
• Liaise with patients & vendors regarding the sale and rental of equipment.
• Handle all cashiering related matters for the department.
• Handle all insurance related matters for the department.
• Manage outpatient records.

Qualifications & Experience

• Minimum O level/ Certificate in WSQ Higher certificate in healthcare (Admin support).
• Preferably with prior work experience in healthcare setting.
• Positive attitude and good customer service skills.

Responsibilities

• Liaise and follow up with customers
• Coordinating with site and office paperwork
• Simple Calculation on project requirements
• Daily administrative duties such as preparing reports
• Filing, sorting documents
  General ad hoc office job

Job Requirements

• Proficiency in Microsoft Word and Excel
• Good interpersonal skills
• Good phone etiquette
• Able to converse in Mandarin
• Ability to work in team and call clients
• Pleasant, positive and willing to learn

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