Position title : Service coordinator cum Admin

Location: Upper Thomson

Working Days: 5 days, Monday-Friday

Working hours : 830am-6pm

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

The purpose of the Senior Director/Executive Director, Regulatory Scientist role is to provide leadership and oversight to deliver Asia Pacific (AP) regulatory strategies and Win Through Regulatory for assigned assets. The Regulatory Scientist will have therapeutic area alignment and partner across Lilly teams, partner companies, and health authorities to enable market differentiation of first-in-class/best-in-class assets.

Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

1. Regulatory and Scientific Expertise

Develop, Update and Execute Asia-Pacific Registration Strategy

Initiate and Update Regulatory Strategy Document

• Initiate and update regulatory strategy documents by leveraging scientific, drug/device clinical development and knowledge from AP regulatory agency meetings and regulatory trends. Integrate information from the external environment, product specific regulator advice, and other public information (i.e. Advisory Committees) to develop robust, innovative regulatory strategies.
• Review, summarize, and present information regarding regulator expectations by utilizing agency feedback received by Lilly and knowledge of competitor labelling.
• Monitor upcoming and recent approvals of competitive development programs/plans
• Integrate AP regional regulatory strategy into global registration strategy
• Serve as global regulatory coordinator as assigned by GRA management.
• Partner with colleagues across regulatory functions, particularly the global regulatory lead of the assigned molecules, to deliver integrated AP regulatory strategy
• Communicate and share key information to enable seamless execution of AP regulatory strategy

Provide input to clinical program to support market differentiation needs

• Communicate the regulatory options and impact on proposed product development plans.
• Leverage innovative regulatory strategies with accompanying required data to accelerate asset development while enabling market differentiation of first-in-class/best-in-class assets.
• Collaborate with Pricing Reimbursement and Access (PRA) and Value Evidence Outcome(VEO) for the success of the pricing and access strategies through influencing what data is needed and how it is collected on development or product lifecycle planning

Lead development and update of labeling strategy to deliver market differentiation

Initiate and update Claims Mapping and Labeling Dashboard

• Partner with regulatory, product and clinical development, commercial and project personnel to drive a Market Differentiation as Driver Strategy using available tools and resources (e.g. Claims mapping) and network for alignment. Confirm, challenge, influence, and communicate strategic discussions based on industry precedent and new developments. Use global labelling strategy to influence the drug development strategy, as needed.
• Create and communicate labeling dashboard to drive internal alignment on labeling strategy and key risks.

Partner with Affiliate GRA teams to develop and Update local labeling, including prescribing information, patient labeling, device labeling (IFU) for new products and indications

• Lead the development of the labelling strategy in collaboration with other regulatory and project personnel and network for alignment across affiliate labelling team to enable timely completion of regional product (drug and device) registration milestones (submission, approval and launch).
• Lead strategic development of regional labelling documents for initial submission, line extensions, key MOH-initiated changes, and key PMR-related updates, and provide responses to agency labelling questions. Apply labelling expertise, competitor knowledge, and regulatory precedent to propose labelling content to influence commercially viable labelling.
• Lead and develop the strategy for submission and amendments for: IND, IDE, NDA/BLA, NDS, and de novo
• Determine and communicate submission and approval requirements and regulator expectations
• Generate regulatory documents for medium to high complexity submissions. Ensure the regulatory documents contain appropriate data/information based on regulator expectations and are clearly written to articulate Lilly’s scientific position.
• Anticipate, resolve, and communicate key technical, operational, and strategic issues that may impact other development functions or the development team.
• Propose innovative solutions to regulatory and labelling issues to meet the business objectives while maintaining compliance with applicable regulations and internal quality systems.

Primary liaison with product and clinical development team and liaison with diagnostic development experts

• Provide high quality, timely and decisive regulatory advice that enables business partners to make well-informed decisions on development of drugs, diagnostics, devices, and product lifecycle planning and business development
• Communicate regulatory risks, potential impact and mitigation plans with development team leadership and regulatory management
• Cultivate relationships with development teams and leadership.

Liaison with global marketing/New Product Planning/Value Evidence Outcome/Payer functions/affiliate GRA/ Brand Teams

• Contribute to global and regional launch-readiness plan and connect commercial partners (global marketing/NPP/VEO/Payer functions/ Brand Teams) with development teams to drive market differentiation strategy for assigned assets, including labelling and promotional deliverables throughout the product lifecycle
• Cultivate relationships with global marketing/NPP/VEO/Payer functions/affiliate GRA Brand Teams and affiliate leadership.

Partner with Affiliate GRA on relationship and interaction strategy with regional regulatory authorities

• Build, maintain, and leverage relationships with AP regulatory agencies, team members, and partner companies as appropriate.
• Execute high quality communications with regulators and internal customers to articulate and ensure understanding of the regulatory strategy and complex issues.
• Accountable for communications to the regulator, development teams, and GRA, other development functions, Research, and BU leadership.

Engage in, influence, and shape external environment initiatives related to portfolio assets

• Create and foster strategic relationship with key external players to identify and anticipate opportunities for growth. This may include external regulatory agencies and experts, academic thought leaders, and industry groups.

2. Lead/Influence/Partner

• Exemplify Team Lilly behaviors: Include, Innovate, Accelerate, Deliver in internal and external interactions
• Model the innovation and leadership behaviors and regulatory excellence attributes as described in Global Regulatory Affairs white papers.
• Participate in forums that share regulatory information across GRA components and other Lilly teams and business partners
• Constructively challenge teams to reach the best solutions to issues
• Create and lead in an environment that encourages open discussions on issues to achieve a robust outcome on business decisions
• Serve as a mentor for affiliate GRA-AP personnel and others in GRA
• May have direct reports.

Minimum Qualification Requirements:

• Advanced scientific degree (i.e., PhD, MD, PharmD) or bachelor’s with at least 5 years of relevant drug development experience
• Industry-related experience in regulatory affairs and/or drug development experience for 5 years
• Knowledge of AP regional regulatory procedures and practices and awareness of evolving regulatory reform initiatives desirable
• Deep knowledge of the drug development process
• Ability to assess and manage risk in a highly regulated environment
• Strong written, spoken and presentation communication in English. Chinese, Korean and Japanese language fluency desirable.
• Negotiation and influence skills
• Attention to detail
• Effective teamwork skills; able to adapt to diverse interpersonal styles

​Location: Singapore

Other Information/Additional Preferences:

• Travel expected (20-25%)

• 5 Days|8 hour Rotating Shift
• Weekday：7am to 3pm or 130pm to 930pm
• Weekend / PH: 715am to 315pm or 10am to 6pm
• Salary: Basic $2,000
• Address: Clarke Quay

Requirements:

• Relevant working experience in customer service and/or sales

Responsibilities:

• Welcoming members & assisting with check-ins
• Building rapport with new and existing members
• Handling payments when required
• Assisting with bookings, cancellations or requests by members
• Achieving membership monthly target set by HQ
• Attending to phone/walk-in/email/text enquiries
• Actively seeking new sale opportunities
• Maintaining studio's cleanliness
• Printing and emailing EOD sales reports to Directors
• All other ad-hoc duties given by Store Manager

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Handle and resolve conflicts and feedbacks from public and stakeholders pertaining to the project,
• Conduct regular visits to residents/ stakeholders affected by the works to gather feedback, preparing circulars, letter and flyers to keep stakeholders abreast and update on the site activities and progress.
• Prepare and submit weekly updates, monthly reports and other program pertaining to public relation works
• Provide administrative support and assistance to Project Management Team and liaise with Government authorities, public and lessee of the property in relation to project work in progress.

Job Requirements

• Candidate must have a minimum pass in at least 5 subjects , including English, at GCE Ö"Level or Nitec Certificate.
• Have Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) Certification, or equivalent.
• At least 3 Year(s) of HDB working experience in the related field is required for this position.
• Able to communicate in Chinese language (to liaise with Chinese speaking resident).
• Independent and good team player

• Provide first-line support for client queries and Client contracts, escalating complex issues to the procurement manager

• Assist the procurement manager in project coordination, including timeline management, stakeholder communication and addressing customer queries related to ongoing ICT tender projects

• Manage the life cycle of support tickets from creation to closure, ensuring timely resolution and appropriate escalation when required.

• Generate and analyse dashboard reports on key performance indicators, providing insights to management on trends and areas for improvement

• Compile, collate and cleanse reports from various sources (e.g. IT Service Management portal, GeBIZ, forms, spreadsheet, etc) to support informed decision-making and reconciliation of information

• Provide administrative support for assigned projects such as collating, validating and tracking information from suppliers

• Support the procurement manager in identifying potential value creation opportunities and process improvements within the ICT procurement operations

• Manage the annual system polls, respond to agencies’ queries, and analyse the returns submitted by Client.

• Assist in the development and maintenance of procurement documentation, while staying updated on ICT industry trends and Client procurement regulations

• Other admin and support activities required from time to time.

Bukit Panjang Methodist Church is looking for a Lay Ministry Staff

(LMS) to support the Pastoral Team in various operations such as

weekly worship services, ministries (mainly the Youth Ministry & Lishi

Worship Service Ministry) and events.

RESPONSIBILITIES:

• supports the Pastoral Team in various operations such as weekly

services, ministries and events.

• helps define/refine the Youth Ministry’s mission and goals,

incorporating the disciple-making mindset/pathway.

• strengthens the Youth Ministry by building strong relationships

with young people and bring them together as a people group.

• invites youths into the life of the church and collaborates with them

to identify specific initiatives for the Youth community.

• walks alongside youths with the aim of helping them grow

spiritually and developing a disciple-making mindset.

• teaches and equips worshippers to serve in church and in the

marketplace.

• supports the cell groups that are run by Lishi Ministry and spins off

new groups where necessary.

• engages and does follow-up with newcomers, creates a mentor-

mentee system for key leaders.

• helps the church in fulfilling the vision and mission of disciple-

making.

• be prepared to be redeployed, when necessary, based on

organisational needs.

The person will need to work closely with:

• Pastors & Lay Ministry Staff

• Key leaders in Lishi Works Committee

• Youth Ministry’s Core Team

• Lishi Worship Service Committee Chairperson

We are looking for someone who:

• loves young people.

• has proven track record of serving alongside youths.

• has proven track record in developing ministry and training

leaders.

• has initiative and is able to work independently.

Qualifications:

• A theological degree is preferred but not a must for applicants

• Minimum: Tertiary level education

Interested applicants are invited to write in with detailed CV, current

and expected salaries and availability to Ms Xinyi at

[email protected] (Only shortlisted applicants will be notified).

By submitting your application and resume to us, you consent to our

collection, use, retention and disclosure of your personal data

indicated in the documents for the assessment of your job application.

• Working Location: Island wide branch; Office at Dhoby Ghaut area
• 5.5 days / 6 Days Working (Bank branches operating hours, may need to work on PH or Sunday according to work schedule)
• Salary: $2100 basic + High Commission (Gross $3k)

Responsibilities & Duties:

• Promoting services to clients based on their needs and requirement
• Follow up with customers regarding their application
• Meeting sales target set by company
• Other duties as required by the company

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Responsibilities:

• To handle and manage front desk duties
• To attend and provide customer service to all visitors
• To attend phone call enquiries, bookings, reply emails, etc
• To perform any other duties assigned by the Supervisor

Requirements:

• Minimum ‘O' level and experience hospitality industry is preferred
• Good communication and interpersonal skills
• Proficiency in English and knowledge of other languages would be an added advantage
• Proficiency in MS Office
• Experienced in handling payments, administrative duties, etc
• Team player with a pleasant disposition and service oriented
• Ability to handle interactions with clients / visitors in a professional manner

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals

Job Requirements:

• Min Diploma Holder in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is a Science Industry. Due to their current expansion plan, they are looking for a Site Support Specialist (Inventory Management) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Manage delivery of laboratory supplies (consumables, chemicals, reagents) from suppliers to customer stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving supplies
• Monitor and adjust stock levels based on usage data, ensuring timely replenishment
• Conduct inventory checks to ensure products are within recommended levels and not expired
• Deliver supplies to customers' work areas reliably
• Provide site support for inventory management services as per customer requirements
• Maintain cleanliness and organization in stockroom and point-of-use areas

Requirements/Qualifications:

• ITE or Diploma in Science or related discipline
• Experience with ERP systems and logistics preferred
• Intermediate proficiency in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

We are looking for Physiotherapists to be a part of our dynamic trans-disciplinary team of Allied Health Professionals which comprises Occupational Therapist, Speech Therapist, Physiotherapist, Music Therapist and (Associate)/Psychologist. The team provides a range of rehabilitative and intervention programs to support our client's ability to participate in home and community.

Job Responsibilities:

• Assess and identify the individual needs of clients and formulate, develop and implement appropriate individualised therapy programmes
• Monitor training programmes and review its effectiveness
• Liaise with various disciplines involved in the rehabilitative treatment process
• Refer clients to the respective specialists for consultation and intervention

Job Requirements:

• Recognised Degree in Physiotherapy (listed in https://www.healthprofessionals.gov.sg/ahpc/apply-to-be-a-registered-allied-health-professional/lists-of-recognised-qualifications)
• Eligible to register / Registered with the Allied Health Professions Council in Singapore as Conditional or Full Registrant

Job Title: Receptionist (Contract)

Contract Period: 1 January 2025 to 31 December 2025

Location: Punggol Secondary School, 51 Edgefield Plains, Singapore 828870

Working Hours:

Mondays to Fridays: 8:00 AM to 5:00 PM (inclusive of a 30-minute lunch break)

Service Not Required: Saturdays, Sundays, and gazetted public holidays

Scope of Services:

The Receptionist will be responsible for the following duties:

Manage the school’s reception counter.

Assist with administrative tasks such as data entry and key issuance.

Maintain the school photocopier.

Handle Secondary 1 registration processes.

Maintain the general office pantry.

Facilitate student transfers.

Manage stock of school stationery, including A4 papers, pens, markers, etc.

Manage the school’s email communications.

Perform ad-hoc duties as assigned by the Principal, Vice-Principals, Administrative Manager, Teachers, and Co-workers.

Qualifications, Skills & Experience:

The ideal candidate should possess the following qualifications and experience:

At least a GCE ‘O’ level or equivalent certificate.

Minimum of 3 years of working experience in secondary school(s) focusing on reception and general administrative duties.

Proficient in relevant office skills, including:

Competency in Microsoft Office programs (Excel, Word, PowerPoint)

Experience in managing emails (Outlook/Gmail)

Job Title: Front Desk Receptionist
Location: Seng Kang Primary School, 21 Compassvale Walk, Singapore 545166
Contract Period: 1 January 2025 – 31 December 2025

Working Hours:

• Mondays to Thursdays: 7:00 AM to 4:00 PM (inclusive of 0.5-hour lunch break)
• Fridays: 7:00 AM to 3:30 PM (inclusive of 0.5-hour lunch break)
• Note: Service is not required on Saturdays, Sundays, and gazetted public holidays.

Scope of Services:

The Front Desk Receptionist will be responsible for the following tasks:

• Handling front desk duties, including attending to all enquiries via phone, email, and in-person visitors (guests, students, and staff).
• Assisting in the dissemination of daily relief planning arrangements and instructions to teachers and relief teachers.
• Managing packing and distribution of collaterals from MOE and other agencies.
• Attending to sick and injured students, contacting parents when necessary.
• Opening and recording incoming mails and distributing them to the respective recipients.
• Managing the updating of staff pigeon-holes in case of staff movement.
• Assisting in P1 registration and other administrative matters.
• Preparing and packing exam materials (e.g., writing pads and OAS forms).
• Performing general filing and data entry tasks.
• Assisting AE/CSO with the issuance of financial assistance letters when necessary.
• Providing logistical and administrative support for school events.
• Handling any other administrative duties as required.

Skills & Experience Required:

• At least one year of experience working as a front desk receptionist in a school setting and general administration.
• Good communication skills and the ability to engage effectively with stakeholders.
• Proficient in Microsoft Office applications.
• Ability to multitask and manage time efficiently.
• Preferably knowledgeable in first aid.
• Hands-on and proactive approach to tasks.

We are seeking a highly experienced and dedicated academic English language teacher to join our team of educators. The ideal candidate will have a passion for teaching and a deep understanding of English language pedagogy.As a Academic English language teacher, you will be responsible for delivering engaging and effective lessons to students of all levels, assessing student progress, and contributing to the ongoing development of the English language curriculum.

Responsibilities:

• Develop and deliver high-quality lessons to students of all levels, utilising a variety of teaching strategies and resources to meet diverse student needs.
• Assess student progress through a range of methods, including formative and summative assessments, and provide feedback to students and their families as needed.
• Collaborate with colleagues to develop and implement effective English language curriculum, including lesson plans, assessments, and materials.
• Participate in professional development activities to continuously improve teaching skills and knowledge of English language pedagogy.
• Maintain accurate and up-to-date records of student progress, attendance, and grades.
• Communicate regularly with students, families, and colleagues to foster a positive learning environment and promote student success.

Requirements & Qualifications:

• A Bachelor's or Master's degree in English language teaching, TESOL, TEFL, TESOL or CELTA required (in lieu of experience).
• At least 1-2 years of teaching experience, preferably in an academic setting. Confident in teaching adults primarily but must be able to teach children as well.
• A strong understanding of English language pedagogy, including current best practices and methodologies. Experience with curriculum development, lesson planning, and assessment design.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, families, and colleagues.
• Fluency in English with excellent written and verbal communication skills.
• We require availability for teaching from 3pm to 9pm.
• An openness to teaching during morning and weekends is also highly valued.
• *We regret that only shortlisted candidates will be contacted.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

F&B COUNTER SERVICE CREW