• Main responsibility is to drive Knowledge Management initiatives for department and assist other department pillars within Service Recovery
• Assist in incident analysis and recommend initiative to improve efficiency, increase productivity and incident deduction.
• Innovative ways to produce MIS dashboard for entire department
• To be responsible for internal MIS report generation and Service Management skillset complimented with relevant good technology.
• Capable of running small projects with peers and production managers
• demonstrated continuous Improvement achievements
• To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
• To work with subject matter expert, prepare and coordinate the technical knowledge base (KB) document. The KB document will be used by Helpdesk / production L1 team and new staff/joiner for supporting incidents.
• Being a coordinator to different team including Problem and Change Management. Audit and regulatory matters

Job Requirements:

• Bachelor’s degree in computer science/engineering or equivalent
• Have strong coordination skills
• Strong in technology (AS400 is preferred)
• Experience in IT industry for any platform and MIS report generation and service management
• Having good knowledge in domain of Cards & Retail Banking
• Requires superior analytics and problem-solving skills. Experience in system architecture and design
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing
• Microsoft Certified Professional (MCP)/Microsoft Certified Technology Specialist (MCTS)
• Broad knowledge of hardware, software and programming;
• Skillset in QlikSense, AS400 & UNIX will be added advantage
• Good communication skill and writing skills
• Good power point presentation skills
• Good in writing excel formulas and excel calculations

Main Objective

• To ensure high level of Customer Service efficiency is achieved and maintained within all areas of Region Asia, as well as increased Customer Service delivery to customers.
• Promote and encourage cooperation and team work within the Areas, Regions and between departments in order to bench mark and adopt best practices.

Function and Duties

• Develop, monitor and analyze Customer Service Key Performance Indicators (i.e. Quality Promise) for the Areas and drive / provide recommendations for improvement measures
• Support the improvement of customer defined benchmarks in the Areas
• Support the regional Customer Service management with the implementation of process improvements/changes
• Ensure timely information for Areas in regard to trade specific requirements and restrictions
• Define and develop quality promises and digital targets, including customers in cooperation / consultation with the Areas
• Support of documentation management and processes linked to documentation performance
• Ensure Area’s receive appropriate technical performance and customer service training
• Provide regular recognition and constructive feedback to Areas as and when required
• Ensure Hapag-Lloyd’s day to day customer service transactions are handled in a timely, accurate, and professional manner.
• Continually review and upgrade procedures to enhance the level of service provided to external and internal customers. Promote work process simplification initiatives.
• Implement standards and procedures to ensure Areas are providing timely, accurate and courteous responses to customer’s inquiries.
• Assist Area staff in solving problems by providing facilitation, support and arranging appropriate training.
• Develop an effective working relationship with the BSD department to jointly review and develop improvements in Customer Service processes. Job Description 2011
• Visit key accounts to solve problems, facilitate improvements and provide support for Sales as and when required
• Other duties as required from time to time as appropriate within the organization.

Additional Responsibilities:

• Promote ideas for work process simplification
• Actively promote and participate in a customer focused team environment.
• Provide cover and assistance to other roles when staff are unavailable
• Other duties as required from time to time as appropriate.

Qualifications and Requirements

• Tertiary education, preferably in Business/Commerce with excellent working experience in Customer Service required
• Knowledge of HL Business Systems / Process knowledge and experience required
• Good project management skills with emphasis on successful project completion
• Ability to handle multiple priorities and work under pressure
• Ability to develop solutions together with internal parties
• Excellent analytical and trouble shooting skills
• Strong Communications
• Windows Office software including Word, Excel and Powerpoint

Key responsibilities

• Greeting and seating customers
• Serving the food
• Perform cashiering duties
• Attend to customers' request and feedback promptly and professionally
• Maintaining cleanliness of tables and other dining areas

Requirements

• Able to work during busy period usually Friday, weekends and public holidays
• Friendly personality
• Good communication skills

Marine Service Engineer

Location at Tuas, work on site (sea)

5 Work Days 8am-5pm / 8.30am-5.30pm / 9am-6pm

Salary: $ 3,000 - $5,000 + AWS (Dec) + Variable Bonus (Jan) + Medical Benefits + Transport Allowances, gross can reach $7,000 - $10,000

Roles & Responsibilities

• Perform the repair, maintenance or overhaul of marine diesel engines 2 & 4 stroke under supervision of Engineer / Technicians.
• Comply with all the requirements to carry out the jobs in the shipyards or anchorages.
• Lifting and shifting heavy components of engine back to workshop for repair / recondition and vice-versa.
• Ensure prompt response and smooth communication with the customers
• Perform other tasks as may be assigned by the Operation Manager

Job Requirements:

• Min Diploma in marine / mechanical / engineering qualification
• Hands-on experiences in trouble-shooting, maintenance and repair is an added advantage
• Prefer someone with maintenance experience in marine engine makers like MAN and Wartsila
• Training period at office (Tuas), after training will work on site
• Willing to work in shipyard / anchorage environment

WhatsApp: +65 9837 8400

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Sales and Staff management.
• Maintain and improve the Service quality as a team

Job Requirements

• Preferred 1~2 year of service experience at the Fine Dinings or Hotels
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working as a Restaurant Supervisor is advantageous. *but not mandatory
• Experience working in Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in Englishd

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working hours

• 5 day work week
• 11:00am to 10:30pm(1.5hr break) daily
• OT Payable after 44 hours

Service Technician (Medical Device)

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Responsibility

• Taking responsibilities for repairing and testing of DePuy and Ethicon Endo-Surgery products.
• Managing the tools upkeep and calibration.
• Managing work orders, quotations, and Invoicing of service.
• Managing Repair Centre Upkeep, Housekeeping & Cleanliness.
• Managing spare parts inventory planning, ordering, and receiving.
• Working with Synthes Switzerland and organizations for all repairs related work requirement.
• Using MD S&R to manage the repair activity.
• Performing on site commissioning (installation) and maintenance of medical devices.
• Up to 25% of international travel may be required.
• You might be required to work on weekend.
• Tracking warranties of instruments.
• Performing on-site or over the phone Customer Support.
• Managing Service Logistics (inwards and out wards repairs).

Qualifications, Experience and Competencies:

• Diploma/ Degree in Engineering with minimum 1 year of experience in a field service or technician role.
• Ability to trouble-shoot and guide the service team on all technical aspects.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Our client is a Global MNC in the Logistics and Freight forwarding industry. Due to business needs, they are now recruiting a Regional After Sales Support Specialist to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Regional After Sales Support Specialist:

• Main point of contact for customer issue resolution and proactive account management.
• Maintain strong relationships with customers and internal teams.
• Support RFQ bid preparation for successful customer engagements.
• Advise departments to boost revenue from current business models.
• Manage regional/global accounts, reviewing performance and KPIs.
• Troubleshoot and guide global operations team.
• Escalate and resolve customer issues within timelines.
• Participate in customer-related activities, including sales, billing, and operations.
• Update SOPs and share best practices with the team.
• Source vendors for cost reduction and meet customer requirements.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Location: International Business Park

Working hours: Mon-Fri Office hours

Duration: 1 Aug 2024 to 30 November 2024

Salary: $12/hr

Job Scope:

• Provide post-sales interface with customers either by telephone, emails or face to face

• Issue sales quotations for standard and routine test and inspection services

• Collate, verify and evaluate all test samples related information in accordance to test specification

•Coordinate and communicate with customers and operations on test schedules, test samples delivery and collection

• Monitor and track workflow to meet customers timeframes and committed test schedules

• Prepare standard test reports

• Monitor payment status upon releasing of test reports

• Upload test reports and required documents onto MEC portal

• Respond promptly to customer inquiries and handle and resolve customer complaints

• Direct requests and unresolved issues to designated resource

Job Requirements:

- Min. A level/ Nitec/ Diploma in any field

- No experience as training will be provided

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Job Description:

• Handling enquiries for call/email, arranging/reschedule appointment
• Counter closing, counselling, clinical services, other as assigned.
• Other ad-hoc duties as assigned

Requirements:

• GCE 'A' levels or Nitec/Diploma from any field
• Comfortable working on alternate saturdays (half-days)

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Job Description:

• Provide post-sales interface with customers either by telephone, emails or face to face
• Issue sales quotations for standard and routine test and inspection services
• Collate, verify and evaluate all test samples related information in accordance to test specification
• Coordinate and communicate with customers and operations on test schedules, test samples delivery and collection
• Monitor and track workflow to meet customers timeframes and committed test schedules
• Prepare standard test reports
• Monitor payment status upon releasing of test reports
• Upload test reports and required documents onto MEC portal
• Respond promptly to customer inquiries and handle and resolve customer complaints
• Direct requests and unresolved issues to designated resource

Requirements:

• GCE 'N/O/A' levels or Diploma from any field
• Prior experience with coordinating, planning and organizing intensive documentation and paperwork is preferred

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

• Basic Up to $3500 (depends on experience)
• Mon - Fri / 8.45am - 5.15pm
• Location: Sembawang
• Transport @ Admiralty, Clementi, Sengkang, Tampines MRT
• Marine safety equipment supplier (MNC)
• 6 months contract (to cover maternity) - till Jan 2025

Responsibilities:

• Manage service enquiry and process order
• Prepare quotation and Invoicing to clients
• Process service reports & certificates, delivery documents
• Liaise with customer service, technician and warehouse teams
• Filing & documentation, data input

Requirements:

• Min. Diploma in any field
• Experience in handling invoicing

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

Teo Hui Yee (R22105757)

Key Responsibilities:

• Account Management: Assist in cloud service account openings and provide emergency account assistance.
• Customer Feedback: Collect and organize feedback on high-frequency issues.
• Customer Support: Respond to customer inquiries and provide guidelines to distributors and dealers on app handling.
• Data Security: Maintain security of customer account information in compliance with the Data Protection and Privacy Act.
• Other ad-hoc duties as assigned by management.

Requirement

• Minimum 2 years of working experience in automotive industry with mobile app / cloud computing/ database management experience.
• Strong problem solving skills.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Job Description

• Consistently maintain regular observation and evaluation of infant/toddler’s development and growth progress
• Ensure safety of each child through close supervision, whether in the classroom setting, play area, or any other areas within the school compound
• Perform childcare / infant care routines in a prompt and hygienic manner that is consistent with the early years child development practices. These routines include diapering, feeding, bathing, hand washing, napping and transitioning between activities
• Maintain daily journal of milk feeds, solid feeds, diapering, etc., in accordance to relevance for each age group (Babies, Junior and Senior Infants)
• Plan and implement engaging learning experiences/exploration

Qualifications

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are keen for a career-conversion to pursue his/her passion in early years education are welcomed to apply

Other Information

• At least one (1) year of relevant experience will be added advantage
• Willing to learn, with good attitude
• Able to work well independently as well as within a team
• Passionate about working with young infants/toddlers
• Driven to make an impact in the early years education of the young

职位描述 :

• 根据公司的课程框架执行和进行适合年龄的课程
• 保持良好的课堂和学习环境，促进按照课程框架学习
• 通过成为积极的榜样，与孩子和父母建立信任和尊重的关系
• 按照时间表执行日常事务
• 为参考/记录目的维护最少的管理工作

工作需求及资历 :

• 学前教育大专文凭和新加坡ECDA L1或 L2的认证
• 享受和热爱幼儿的陪伴
• 精力充沛，充满活力!
• 解决问题能力和良好的人际交往能力
• 能够与父母和各利益相关者建立良好的关系
• 团队合作者

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Job Description & Requirements

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

• Hygiene procedures are followed to ensure cleanliness of rooms and prevention of cross-infection (nappy changing, washing, bedding, storage of personal belongings, etc).
• Assist the teacher in facilitating the educational programs and activities in the classroom setting and on field trips.
• Adhere to the daily timetable in the classroom and assist in the routine care of the children.
• Assist in maintaining the classroom displays, charts, decorations etc in good condition.

Requirement:

• Fundamental Certificate, Certificate in Basic Infant Care Programme
• Candidates who have experience with young children are welcome to apply
• Team player
• Dedicated to the running of the operation.
• Need to be a team player.
• Able to multi-task.

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit for long term

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description & Requirements

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Job Description

Receptionist

Handles the telephone calls; to pick up within 3 rings

Manages the frontline counter duty; attending to all students, parents and walk-in visitors' queries

Attends to goods delivery on behalf of staff

Attends to students leaving school early/injured

students/admission to Sick Bay

Recording temperatures for all staff in the morning

General Admin:

Oversees the general housekeeping of the General Office (i.e reception area, conference room, sick-bay and pantry-assisted by Operations support officer)

To assist in printing of worksheets / exam papers for the school Arrange for temporary storage of received items in the General Office where necessary and inform relevant staff

Assist with lost & found items

Provides admin support to School Leaders and teachers

Assists in admin duties such as data entry, attendance system of the staff and SC Mobile etc

Assists the Admin Managers in administrative tasks, for instance, class allocations, P1 registration & orientation etc

Guest Service Officer x1

5 days, 8 hrs (including break time)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am, or 12hrs depends on schedule

$2100 - $2300 + OT payable

Chinatown

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Knowledge of Opera or other Property Management System would be an added advantage.

The Centre Leader leads in forming strategic plans and structures. These foster care, trust, mentoring, constant learning and collaborating on all aspects of teaching. As a mentor, he/she inspires learning and curriculum. He/She guides them in carrying out holistic curriculum. He/She creates frameworks for partnerships with people involved with the Centre. He/She is tasked to run Centre operations. He/She must abide by industry rules. He/She leads in setting up and upholding the centre’s mission, vision and values. He/She must also oversee the well-being of staff.
~ Develop staff via proper human resource management.
~ Develop team leaders via capability development and coaching.
~ Drive centre’s initiatives, processes and look into business plans.
~ Drive the design and review of teaching and learning methods.
~ Encourage staff participation in teams.
~ Guide staff to enhance caring and trusting relationships with children.
~ Lead in adding the core values of early childhood education within courses of study at the centre.
~ Lead in making plans to partner with the families and community.
~ Lead team leaders to create business and management plans.
~ Lead workplace interaction and review processes.
~ Manage planning of resources.
~ Promote an interest in learning by designing suitable courses of study at the centre.
~ Set up a culture of constant learning.
~ Set up a culture of professionalism.
~ Set up health, safety and hygiene standards.
~ Set up processes to look into the safety of children.
~ Set up processes to support a culture of mentoring.
~ Solve problems and make decisions at a managerial level.
~ Uphold the vision, mission and values of the centre.
~ Work with the Lead Teacher to set up proper learning environments.

Customer Relations Officer Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Relations Officer Requirements:

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Ability to work on Sundays and Public Holidays.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Service Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)