Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe.

• Follow up on inbound shipments and ensure timely delivery to consignee.
• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly
• Complete customs competency test and able to file for customs entry whenever necessary/required
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations
• Ensure Key Performance Indicators on customs entries are met within customers’ requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations
• Achieve 100 % customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100% compliance
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely
• Develop good rapport with the customers
• Ensure all data are entered into system timely and accurately
• Ensure that freight and handling charges are billed to customers timely and accurately
• Prepare and submit reports timely whenever required
• Take up additional tasks as required to meet department’s needs

Other skills

• Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
• Good interpersonal and problem-solving skills
• Good communications skills with good command in written and spoken English

Responsibilities

· The control, administration and allocation of duties of all staff under his/her charge

· Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction

· Develop and grow new customer accounts

· Provide guidance to the team in resolving issues and investigation of customer issues

· Review CR induction performance to be in line with business needs

· Work with Commercial Team on the negotiation of contracts and agreement with customers

· Provide coaching, training and development to the team to achieve high performance

· Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area

· Provide feedback to the Company regarding service failures or customer concerns

· Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers

· In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group

· Performs other related duties as assigned

Requirements

· Engineering/Business Degree with at least 5 years of experience in component repair business

· Proven track records in sales for aviation component repair

· Excellent organisational and leadership skills

· Strong communication and interpersonal abilities with customer-oriented mindset

· Excellent knowledge of MS Office, databases, SAP and information systems

• Supporting project starting and implementation
• Managing project, budget, schedule and quality gates.
• Managing product delivery including paper work
• Reporting to customer and management on project status
• Closing project

PM shall ensure continuous contract compliance, expected GP% performance and managing changes until project closure.

Duties include responsible for facilitating and supervising day to day operations at a store and work along side

with store managers, dispathcers and drivers effectively to make sure entire operation run smoothly and drivers

able to achive delivery on time (DOT)

1. Learn and familiarize dedicated transport management system

2. Assign and optimize best routes for driver to ensure utmost optimal path are allocating for each drivers

3. Allocating task for dispatchers and make sure they execute task accodingly

4. When in need, you will need to fill in despatcher role including

4.1 Scanning QR code

4.2 Collecting totes and cooler box from basement to dispatch area

4.3 Loading goods from dispatch area to loading bay at basement for drivers to collect

5. Monitoring and ensure each driver load all the goods to van before leaving for delivery

6. Ensure all failed delivery from driver return to the person in charge at the store

7. Communiate and sync with other store managers and person in charge on dedicated communication platform to ensure operation run smoothly

8. Maintain dispatcher job results by coaching, planning, monitoring and appraising job results

Ensure the timely answering of customer sales queries, their bookings and follow up:

- By prioritizing the incoming quotes as per set guidelines

- By following the set guidelines in terms of price offering in order to win the quote

- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)

- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)

- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)

- By promoting Cargolux’s value added services

- By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels

- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking

- By requoting the customers if certain parameters of the initial quotation have changed

- By updating all sectors of a booking pre-flight

- By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.

- By ensuring that bookings, subject to compliance checks are processed prior to departure

- By pro-actively following up on pending offers

Cross divisional collaboration

- By building bridges with other departments to improve communication

- By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours

- By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges

- By being a contact person for all questions regarding freight transport

- By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements

Ensure Customer Service and Sales Activities

- By pro-actively contacting potential customers in case of short-noticed space availability

- By redirect received market information to the Sales Management
- By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team

- By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.

- By monitoring his/her and the teams work based on available/provided data and dashboards.

- By pro-actively starting 1st level escalationsl

- Planning and executing customer visits, if required and in coordination with Sales Management

Job summary

1) Responsible for the development of new product formulations (wet towels, liquid products and any new products that company may develop), including improvement of existing formulations.

2) Ensure that all wet towels/products comply to the relevant statutory board standards, including the submission of relevant documents.

3) To work as part of a R&D/QA/QC team.

Area of responsibilities

1) Research and develops new product formulations (wet towel, liquid products and any new products that company may develop) for local market and overseas clients including improvement of existing formulations.

2) Check and reviews product data sheet (PDS), certificate of analysis (COA), safety data sheet (SDS) and provides technical support to Sales & Marketing.

3) Conducts product validation and stability testing especially for new formulations or any major changes in existing formulations and troubleshoots quality and microbial issues.

4) Research and reviews product testing & analysis appropriate for product claims and coordinate with qualified local and overseas laboratories for final product testing.

5) Provide analytical service in the assessment and evaluation of raw materials, samples and products submitted by customers or affiliates.

6) Formulates, updates and revises, when necessary, the quality assurance systems/quality control procedures of the Company.

7) Assists, if needed, in the physico-chemical evaluation and microbial analysis of raw materials, packaging materials and finished goods.

8) Assist to investigates internal and external (customer) complaints and review the Non-Conformance Report (NCR) before submission.

9) Assist QA in Supplier’s audit in accordance with In-house Standards & Good Manufacturing Practices (GMP) standards.

10) Represents R&D Department and act as a committee member in industry certifications (i.e. ISO 9001, ISO 22301, ISO 13485, GMP, EU MDR).

11) Prepares technical documents and apply for product notifications and registrations to government agencies such as HSA, NEA etc.

12) Assist overseas manufacturing facilities (China, Indonesia) on formulations and technical documentations if needed.

13) Supervise and manage R&D/QA/QC team (training, leave approval, others).

14) Any other area of responsibilities that the company deems necessary.

Requirements

1. Degree in Chemistry/Pharmaceutical Science or any related courses.

2. Must have at least 3 years experience in Manufacturing/Product Development/Regulations.

3. Knowledge in Medical Industry will be an advantage.

1. Responsible for arrangement/co-ordination with Japanese /Local accounts for both air/sea import/export and triangle shipments.
2. Language skill both oral/written in Japanese is essential due to communication email/report are in Japanese language.
3. To prepare sales related report, quotation, monthly billing, updating in system.
4. To act and support local staff as translator to english when receiving call from Japanese clientele.
5. To resolve customer queries, complaints or conflicts.
6. Other affairs - general support to Japanese General Manager.

Primary Function:

• Responsible for growing a portfolio of brands under our Established Pharmaceuticals division to drive continued success and growth in the market.

• Developing promotional materials and marketing programs, organizing product launch activities, developing training materials & conducting product training, driving trade visibility and promotional activation, issuing monthly proposed forecast, and performing all other activities that result in the growth of the brand/brands

Major Responsibilities:

• Evaluate the practicality and potential of new product and market developments.

• Coordinate the development of marketing strategies, advertising and promotion programs and ensure their execution.

• Analyze market trends and sales potential; issue monthly proposed forecast with suggested action plans to achieve the proposed forecast

• Develop methods of field-test on merchandising programs to determine customer acceptance, evaluate effectiveness of promotion efforts, and keep informed on needs of the various market segments.

• Review the performance of existing product sales by channel and customer as appropriate, submit recommendation for change in the marketing plan to remedy the situation.

• Develop promotional materials and marketing programs in accordance with cycle product promotion.

• Drive strong medico-marketing programs along with the medical manager to tap undeveloped market segments, indications, dosages, new studies, or any other growth opportunity.

• Organize new product launch and all related activities including clinical trials, seeding programs and detailing cycles.

• Identify new marketing opportunities through routine joint visits with field force. Provide technical/academic information to assist field force on product promotion and handling competition.

• Develop training materials and conduct refresher-training courses to field force.

• Drive strong visibility and promotion of the trade driven brands in conjunction with the Key Account Manager.

Requirements:

• Bachelor’s Degree in Marketing/Business/Pharmacy preferred

• Minimum 5 years overall working experience with minimum 5 years product management/marketing experience in pharma.

• Experienced in managing Ethical brands required. Experienced in managing multiple brands in portfolio preferred.

• Strong communication and stakeholder management skills, able to effectively communicate with management, field force and external customers.

• Knowledge of consumer insights, competitors and trends and has demonstrated implications to strategy development

• Driven and possess strong business acumen to efficiently deliver on priorities working individually and with the team.

• Proficient in Microsoft Word, Excel, and PowerPoint

• Language Skill: Fluent in English both oral and written

You will be involved in leading the planning and implementation of the Baggage Handling Systems (BHS) for Changi Airport's Terminal 5, set to be one of the world's largest airport terminals when completed.

Job Description:

• Oversee the planning, design, procurement, and implementation of BHS systems.
• Collaborate with internal and external stakeholders, consultants, and contractors to ensure seamless project execution.
• Explore and incorporate the latest innovations and technologies to deliver a world-class BHS solution for Terminal 5.
• Ensure compliance with industry standards, safety regulations, and project specifications.
• Monitor project progress, manage risks, and implement corrective actions as necessary.
• Prepare and present project updates to senior management and stakeholders.

Requirements:

• Bachelor's degree in industrial/systems planning Engineering or a related field.
• Strong analytical skills and creative problem-solving abilities.
• Excellent verbal and written communication skills.
• Highly motivated with the ability to manage multiple tasks in a fast-paced environment.
• 3 to 5 years of relevant experience in baggage handling or material handling systems is preferred.
• Experience in managing large-scale projects and working with cross-functional teams.
• Knowledge of the latest BHS technologies and trends is a plus.

This position is a 3-year contract with the possibility of renewal.

We regret that only shortlisted candidates will be notified. By submitting an application or your resume to us, you are consenting to the collection, use and disclosure of the submitted personally identifiable data. We collect and use personal data (including name, address, telephone number and email address) submitted by you for a variety of reasons, including for evaluating job applications, processing information requests, and internal record-keeping of our communications with you. Further information on our Personal Data Policy can be found at www.cai.sg.

You will be involved in leading the planning and implementation of the Automated People Mover (APM) systems for Changi Airport's Terminal 5, set to be one of the world's largest airport terminals when completed.

Job Description:

• Oversee the comprehensive planning, design, procurement, and implementation of APM systems.
• Manage and coordinate with internal teams, external stakeholders, consultants, and contractors to ensure timely and successful project delivery.
• Explore and incorporate the latest innovations and technologies to achieve a world-class APM system for Terminal 5.
• Ensure compliance with all relevant standards and regulations throughout the project lifecycle.
• Monitor project progress, identify risks, and implement mitigation strategies as necessary.

Requirements:

• Bachelor’s degree in electrical/computer/system engineering or a related field.
• Strong analytical skills and innovative thinking.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple tasks in a fast-paced environment.
• 3 to 5 years of relevant experience in APM or rail transportation systems is preferred.
• Experience with signaling systems is a plus.
• Highly motivated, detail-oriented, and capable of working independently and as part of a team.

This position is a 3-year contract with the possibility of renewal.

We regret that only shortlisted candidates will be notified. By submitting an application or your resume to us, you are consenting to the collection, use and disclosure of the submitted personally identifiable data. We collect and use personal data (including name, address, telephone number and email address) submitted by you for a variety of reasons, including for evaluating job applications, processing information requests, and internal record-keeping of our communications with you. Further information on our Personal Data Policy can be found at www.cai.sg.

Job Responsibilities:

• Manage after-sales operations for commercial vehicles, forklifts and other company products.
• Manage workshop operating cost, profit & loss.
• Ensure optimum manpower allocation.
• Responsible for ensuring daily work processes in service department are well maintained which includes the workshop diagnosis network, software and equipment to meet the requirement.
• Ensure vehicle/equipment service schedule up to date.
• Ensure on-time schedule of vehicle/equipment repair.
• Coordinate between sales, service and admin department.
• Liaise with various departments and customer for arrangement of vehicle/equipment delivery

Requirements:

Minimum Diploma in Mechanical Engineering in Automotive/Machinery or equivalent.

Minimum 3-5 years work experience in related field.

• Develop and implement sales development strategy considering TVS SCS capabilities, trade lanes and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new customer acquisitions and retentions e.g. IV specialisations and solutions etc
• Identify and win new customer opportunities by developing a strong pipeline and executing the opportunity win plan well
• Establish and manage network of customer contacts in order to build relationships and trust between TVS SCS and the customer at various levels
• Drive strategies to establish value-creating partnerships with customers
• Transform discussions of potential opportunities into actionable future plans with customers
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country HOS and country / global management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Perform any other job-related duties as assigned by the reporting manager and country / global management

Qualifications and Experience

• Minimum Bachelor’s Degree in Marketing, Sales, or an equivalent field is preferred
• 5 to 8 years in sales positions in the Logistics or Freight Forwarding industry is preferred
• Proven experience in business development and strategic account Management
• Strong market knowledge in freight forwarding, supply chain solutions, preferably with specialisations in certain industry verticals
• A sound understanding of leveraging a sales process to uncover customer needs, present appropriate solutions and close business
• Must have experience in working within a multi-national / cultural environment
• Strong organizational, business writing and negotiation skills
• Proven ability to multi-task and drive profitable revenue from multiple accounts
• Strong leadership qualities and motivation skills
• Ability to communicate and interact effectively across various levels with internal stakeholders

Client Service Specialist

The Job:

Client Service Specialist will be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. And to lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting the Client Service Manager to manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.

Responsibilities:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• Establish appropriate safety stock level meeting required service levels.
• Drives continuous improvement initiatives to meet inventory goals
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Effectively use ERP system to manage high number of material SKUs.
• Review work processes and initiate process improvement plans.

Qualification:

• Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.
• Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
• Strong analytical, problem-solving, communication and process mapping skills.
• Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.
• Fresh graduates are welcome to apply.

The Senior Manager, Material Review Board (MRB) will work directly with the Aerostructures Global MRB manager to ensure best practices are developed and deployed across the Value Streams and Manufacturing sites. You will provide expertise between the organization and both internal/external customers to ensure their requirements and expectations are satisfied. You will be responsible for driving the deployment of strategic MRB initiatives across the Aerostructures organization, by collaborating with leaders across all Asian and European sites and value streams. In addition to supporting key initiatives, you will lead and integrate individuals and teams in global locations.

This position will work in a hybrid capacity, located near one of our APAC sites.

Responsibilities:

• Responsible to identify esource needs, to help teams, to attract and retain employees.
• MRB team members development.
• Identify and support the development and implementation of strategic initiatives.
• Provide guidance to the MRB, Engineering, Quality and Program Leaders across all programs and European and Asian sites Collaborate with all functions of the organization to continuously improve the Aerostructures MRB process.
• Provide expertise and participate in the deployment and improvement of process improvement tools and methods.
• Assist in the review and approval of specific quality documents, such as Quality/MRB Plans.
• Participation and preparation for customer, third party regulatory and internal audits.
• Lead MRB Process Reviews and improvements using continuous improvement tools.
• Create and maintain visual controls for management status meetings.
• Review MRB metrics to identify adverse trends and create/deliver impactful presentations to all levels of the organization and customers.

Basic Qualifications:

• Bachelor’s degree and 10 years of prior relevant experience OR
• Advanced Degree in a related field and minimum 7 years of experience
• Travel up to 20% to support multiple global manufacturing sites.
• Experience in Aerospace MRB discipline.
• Experience leading or managing teams across multiple locations.

Preferred Qualifications:

• Certified MRB.
• Experience with aircraft nacelles using composite and metallic structures and its manufacturing processes.
• Experience with composite and metallic repairs on aircraft nacelles.

Responsibilities:

• Liaise with customers on shipment instructions and booking updates
• Permit declarations and customs clearance
• Coordinate, booking and tracking of Import shipments (Air & Warehouse)
• Handle transportation schedule and operations duties
• Monitor shipment status and update customer and sales team
• Liaise with overseas agents on various requirements and rates
• Prepare necessary documents for internal stakeholders to follow up
• Checking of shipments status
• Perform any ad-hoc duties assigned by superior

Requirements:

• Possess 2-3 years of airfreight experience
• High attention to details
• Able to work well independently
• Working Days: 5.5 days (Sunday / Public Holiday duty, according to work roster)
• Working Hours: 9am - 6pm & 9am - 1pm
• Working Location: 9 Airline Road

Job purpose:

The Product Service Technician will work through tasks for specific product line scopes in the form of job cards. Tasks include cleaning, disassembly, servicing, greasing, assembly, and function testing, of mechanical and electrical systems on a marine craft. This includes diesel engines hydraulic, and networked systems. Some degree of fault finding, reporting of progress, and defects will be expected using an extensive range of engineering and operational skills/methodology.

Once the maintenance scope is completed craft will be returned to an operational state to the customer whilst another cycle kicks off.

Your principal accountabilities and other tasks will be carried out in the framework of our valued behaviors:

· Pioneering spirit: You will respond innovatively to our customers’ current and future needs. You will be entrepreneurial and think creatively to solve difficult problems. You will challenge conventional thinking and find better ways.

· Integrity: You will strive to do the right thing. You will treat everyone as you would like to be treated, creating relationships based on trust and fairness. You will collaborate by listening respectfully and speaking honestly.

· Energy: You will go above and beyond, delivering exceptional results to all stakeholders. You will take pride in making a positive impact and making the right decisions quickly.

· Resilience: You will be accountable and courageous and face up to difficult situations. You will be tenacious in the pursuit of the company’s purpose. You will see feedback, you will learn, and you will develop with your team.

At all times you will adhere to, and promote James Fisher and Sons plc's Health, Safety, Environment, and Quality standards in addition to Life Saving Rules.

Principal Accountabilities:

· Be available to report for duty at Changi Naval Base/JFD workshop in accordance with task planning.

· Supervise and conduct the planned maintenance and defective technical activities for the marine systems in accordance with approved technical manuals, plans, and procedures. An ability to read technical drawings and procedures.

· Applying knowledge and experience to delegated maintenance tasks.

· Attention to detail while working across a range of tasks and systems.

· Accurate reporting and planning to support production scheduling. Must display good time management.

· Professionalism displayed is the conduct, behavior and attitude. Maintain a productive working relationship with the customer.

· Ability to work independently without supervision when under stressful situations.

· Demonstrate a willingness to participate in the Company’s Quality Management System

· Demonstrated commitment to following safety procedures and upholding a positive safety culture.

· Assist in maintaining and keeping up to date a technical library of publications, manuals, procedures, and drawings as appropriate. Reporting of discrepancies.

· Develop, regularly review, and maintain risk assessments and safety-related documentation of the system.

· Assist the Project lead with the planned maintenance and defect rectification activities.

· Liaise with the Project Lead in respect of all QA and Safety issues.

· Apply strong leadership and communication skills to influence and enforce a positive safety culture.

· Any other tasks as reasonably requested by the Project lead.

· Performing functional checks on the craft while deployed in test basin.

Accountabilities are not a list of tasks and activities carried out, but are concerned with the reasons why these tasks are undertaken, i.e. WHAT is required of it rather than HOW a job is to be done.

Typically, there will be between 4 and 8 Principal Accountability statements for each job. If there are more than eight it is likely that tasks are being listed. Less than four suggests accountabilities are being grouped together, or the design of the role may need revisiting.

Knowledge, experience and skills required:

The role will require a broad base of experience in the engineering, marine, and associated industries including the following:

· Recognized technical qualification such as diploma-relevant subject.

· A minimum of 5 years’ experience in mechanical/electrical system maintenance, operations and troubleshooting.

· A minimum of 5 years’ experience in pneumatic/hydraulic/marine disciplines

· Medically fit to be deployed and work onboard a ship which will involve working in small spaces and lifting and moving equipment.

· Excellent written and verbal communication skills.

Demonstrate the willingness to participate in the Company’s Quality Management system and undertake auditor training and functions across the Company.

Job Description

1) Manage and coordinate multiple KAs and responsible for commitment of contract delivery indicators and satisfaction to KAs. Lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.

2) Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.

3) Proactive for troubleshooting, escalate customer’s pain point and resolve the issues within timeline.

4) Maintain good relationship with customer and related department.

5) Participate for customer related activities; sales, CS, billing, legal, operation, pricing, debt collection etc

6) Update SOPs regularly and share best practices sharing with team members.

7) Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.

Requirements

1) Customer-oriented, responsible, positive and pro-active

2) Min. 3 years’ experience in after sales support for KAs of logistic industry. Ability to successfully drive problem solving as a priority

3) Have good data analysis skills and customer service awareness; Have good communication

4) Bachelor degree and relevant work experience. Priority will be given to those with background in international freight logistics and overseas warehouse supply chain services;

5) Priority will be given to candidate who is able to start immediately.

6) Proficient in Microsoft Office.

7) Be fluent in Mandarin and English writing and oral speaking.

Job Description

1) Manage and coordinate multiple KAs and responsible for commitment of contract delivery indicators and satisfaction to KAs. Lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.

2) Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.

3) Proactive for troubleshooting, escalate customer’s pain point and resolve the issues within timeline.

4) Maintain good relationship with customer and related department.

5) Participate for customer related activities; sales, CS, billing, legal, operation, pricing, debt collection etc

6) Update SOPs regularly and share best practices sharing with team members.

7) Sourcing venders for cost reduction plan and provide advises to operation to meet customer requirement.

Requirements

1) Customer-oriented, responsible, positive and pro-active

2) Min. 3 years’ experience in after sales support for KAs of logistic industry. Ability to successfully drive problem solving as a priority

3) Have good data analysis skills and customer service awareness; Have good communication

4) Bachelor degree and relevant work experience. Priority will be given to those with background in international freight logistics and overseas warehouse supply chain services;

5) Priority will be given to candidate who is able to start immediately.

6) Proficient in Microsoft Office.

7) Be fluent in Mandarin and English writing and oral speaking.

Job Description

Key Responsibilities

Develops, aligns and implements commodity strategies.

Negotiates and manages the maintenance of agreements with suppliers that provide the structure for all business relationships between Applied Materials and the supply base.

Engages with the PLC process to ensure alignment with the commodity strategies.

Directs new supplier introduction and/or disengagement requirements to/from the Applied Materials supply base.

Drives resolution to systemic supply chain issues affecting quality, cost, delivery or lead-time, which may include engagement with sub-tiers in the supply chain.

Develops and presents high level cost reduction opportunities.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.