Job Description & Requirements

We are seeking a driven and results-oriented above to join our team. The ideal candidate will be passionate about sales, highly motivated, and eager to drive business growth. If you thrive in a dynamic environment and have a hunger for success, we want to hear from you!

Job Description

• Identify key opportunities and execute a pipeline of prioritised deals
• To create business opportunities by increasing customer interaction in particular through increased valuable, productive time with the customer at relevant level
• Responsible for customer success and satisfaction, delivering the best-possible outcomes and exceptional experiences for the customer
• Participate, as needed, at multi levels including end users and executive management to develop opportunities, delivering formal presentations and proposals, and engage in face-to-face meetings with key prospects and customers
• To ensure main customers are visited on a regular basis and recommending new products and services to ensure customer satisfaction
• To follow up quotes in a timely manner with the customer and to ensure sales funnel is kept up to date with accurate information for forecasting purposes
• To communicate frequently with the project team regarding enquiries and project tender
• Make outbound prospecting calls and communicate via email and social media

Requirement

• 2-4 years of sales, business development, or key account management experience. Fresh graduate welcomed for Executive role
• A proven track record of executive work in a technology-driven and product-oriented environment focused on condo's intercom, smart devices, with complex stakeholders
• Experience in managing B2B relationships with ecosystem partners - property developers, real estate
• Managing agent, contractors, etc
• Proactive, self-driven and hungry for success
• A very strong results & goal orientated person

Individual to be involved in:

1.Developing and implementing digital sales strategies

2. Manage the online sales platform such as facebook

3. Utilise digital marketing integration such as SEO, SEM, email marketing

4. Build and maintain a positive relationship with current and new customers

5. Analyse sales data to identify trends, opportunities and improvement required for the business

6. Develop strategies to enhance customer satisfactions and resolve complaints

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done.

As a Card Compliance & Monitoring Manager, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment.

Here’s how you’ll be contributing:

• Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.
• Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.
• Understand compliance requirements with all card network (e.g., Visa, Mastercard,) regulations and scheme requirements.
• Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective;
• Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.
• Implement controls that protect the company from reputational and financial risks associated with non-compliance.
• Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.
• Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.
• Implement action plans for any identified gaps or risks in transaction health or compliance adherence.
• Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.
• Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.
• Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.
• Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

Qualifications

A bit about you:

• Industry Knowledge: Deep knowledge of card payment networks, regulatory standards, and the transaction lifecycle.
• Compliance Expertise: Familiarity with regulatory standards like PCI-DSS, as well as specific card network rules.
• Analytical Skills: Ability to analyze complex data to identify trends, risks, and areas for improvement.
• Leadership: Strong team management skills and experience leading initiatives across cross-functional teams.
• Communication: Proficiency in communicating compliance requirements, transaction issues, and improvement strategies to both technical and non-technical stakeholders.
• Problem-Solving: Strong decision-making and problem-solving skills to address issues swiftly and effectively.

If you're interested in the position, please apply by submitting your CV and cover letter as soon as possible: interviews will start as soon as the applications come.

In your cover letter (no longer than two pages), please answer the following questions:

1. What are the primary challenges around Card Compliance and Transactional Monitoring, and where do you see the greatest opportunities for process improvements?
2. What is the current approach to regulatory changes, and how does the compliance team ensure timely adaptation while maintaining operational continuity?
3. How did you foster a culture of accountability and empowerment within your team, and what are the expectations for a Senior Lead in driving these values across the team?

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Description:

• Plan, execute and manage various events & live production projects.
• Lead and manage the Company's events team, inspiring the team to achieve high performance.
• Engage in end-to-end customer support from acquiring new clients to on-boarding to providing timely customer support.
• Craft and develop creative event proposals for potential clients.
• Oversee all event planning, execution, logistics, budgeting and delivery.
• Service and advise clients on their requirements prior to each event project.
• Collaborate with senior leadership to develop and implement project management strategies.
• Liaise, communicate and collaborate with various vendors regarding different aspects of event production.
• Putting together both a budget plan and production schedule for relevant projects.
• Provide professional consultation and handle sales strategies for potential leads.
• Build and maintain strong relationships with key clients and stakeholders.
• Represent the project management team in client meetings and presentations.

Requirements:

1. Degree/Diploma in Events Management, Arts Management, Communications or equivalent
2. Minimum 3 years working experience is similar field.
3. Proven track record of leading high-performing project management teams.
4. Project Management Skills: Strong organizational skills are essential for juggling multiple tasks, creating timelines, and managing budgets effectively.
5. Logistics Expertise: Understanding venue logistics, vendor coordination, equipment rentals, and transportation arrangements is key.
6. To be knowledgeable in technical aspects of an event (eg. AV production, videography & photography, media coverage etc)
7. Able to work in a fast-paced environment and handle stress.
8. Have a positive working attitude, self-motivated, and be independent.
9. Need to have strong attention to detail and deliver work of high standard.
10. Proficient knowledge in developing technical drawing, floor plan and event design.
11. Self-motivated, dedicated, hands-on and willing to go extra mile.
12. Strong work commitment and looking to progress into a leader.

Lead a team of technicans and engineers to provide chemcial cleaning and beadblasting of metal parts. Plan and schedule production for daily output including weekends and public holidays. Must be able to work under hot and humid environment with good chemical knowlege. As we are providing services to customers, we need to work 5.50days and be activiated anytime when required.

We are a dynamic company specializing in lubricants and ester products, focused on expanding our global presence, particularly in Europe and the USA. We are seeking a driven, experienced sales professional to accelerate our growth and establish a stronger global footprint for our refrigeration oil.

Qualifications & experience

• Minimum of 5 years of experience in the refrigeration oil sector, preferably with experience in international markets.
• Extensive experience in selling refrigeration oils, particularly POE refrigeration oil.
• Proven track record of selling to established clients in the refrigeration or HVAC industry.
• Strong network in Europe and/or the USA is highly desirable.
• Demonstrated ability to develop new markets and open new business channels.
• Ability to work independently, remotely, and with a high degree of initiative.

Tasks & responsibilities

• Drive the sales of refrigeration oil, leveraging your existing client network.
• Develop new business opportunities and expand market share in Europe and the USA.
• Build and maintain relationships with key clients in the refrigeration and HVAC industries.
• Provide strategic input on market trends, competitor activity, and product positioning.

Benefits

• Competitive base salary with a high commission structure based on sales performance.
• Flexible working arrangement with the option to work remotely.
• Be part of a fast-growing company, with room for professional growth.

Key Responsibilities

• Develop and implement sales strategies to meet or exceed revenue targets.
• Manage and motivate the sales team to achieve overall targets.
• Monitor and analyze sales activity and identify opportunities for growth.
• Collaborate with marketing and product development teams to create effective sales campaigns, promotions, and product launches.
• Provide exceptional customer service to promote customer loyalty and retention.
• Develop and maintain positive relationships with key clients.
• Prepare and deliver sales presentations and proposals to potential clients.
• Present sales reports to upper management and make recommendations for improvement.

Requirements

• Bilingual (English & Chinese)
• Able to accept 6 days work per week (Rest day will fall on weekdays)
• Minimum of 2-3 years of experience in a similar role
• Proficient in e-commerce (Lazada, Shopee, website)
• Excellent communication skills, effective leadership, and time management skills

The role involves overseeing the daily operations of the Service Admin team, ensuring the efficient processing of RMAs and claims while upholding high standards of customer satisfaction. This role requires team leadership, process improvement, and coordination with internal and external stakeholders to enhance service quality.

Key Responsibilities:

• Oversee daily operations and delegate tasks within the Service Admin team.
• Provide coaching and guidance to team members to achieve performance goals.
• Ensure accurate and timely processing of RMAs and claims, maintaining up-to-date logs.
• Manage escalated customer issues and supervise team interactions.
• Oversee returned materials and conduct regular inventory checks.
• Collaborate with vendors for claims resolution and timely credit or replacement.
• Prepare performance reports and coordinate with other teams to enhance service delivery.

Job Requirements:

• Diploma or Bachelor's degree in Business Administration, Customer Service, or a related field preferred.
• At least 2 years of experience in customer service admin roles and leadership experience is an advantage.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented, with the ability to multitask and manage time effectively.

You will be part of a team to champion workforce transformation and reskilling needs of the integrated facilities management/ environmental services industries. You will need to possess a strong business acumen and comfortable in communicating with all levels of stakeholders to understand their manpower challenges and propose the relevant WSG interventions.

Strategic Manpower Planning

• Identify and assess key industry, manpower challenges and skills needs
• Engage strategic accounts and engage companies to diagnose gaps and identify opportunities
• Recommend the design of appropriate strategic human capital solutions based on industry or enterprises’ business and manpower needs
• Supporting the Industry Transformation Map (ITM) particularly the Jobs and Skills pillar as well as Jobs Transformation Map (JTM)

Stakeholder Engagement and Management

• Establish and maintain effective relationships with strategic partners and stakeholders
• Collaborate with industry stakeholders including government agencies, associations, tripartite partners, programme partners to develop and implement relevant manpower interventions to address industry manpower issues
• Consult with employers to promote adoption of WSG programmes and progressive human resource practices to address their manpower needs
• Develop deep understanding of employers' hiring demands and recommend suitable candidate profiles to meet their needs
• Coordinate with employers on the hiring outcome and monitor closely on the sector hiring demand

Project Management

• Plan and review budget requirements and ensure compliance to policies and processes
• Organise or support outreach and marketing events such as career events and industry engagements
• Track programmes’ progress and analyse industry related information to evaluate and make recommendations for management decision making

Requirements

• Industry Engagement and Business Development: Effective stakeholder engagement, with a focus on account/project management or consultancy. Able to proactively source for relevant information and data and utilise trend analysis and government initiatives to drive business strategies and growth.
• Written and Verbal Communication: Proficient in writing clear submissions and reports, and able to frame appropriate narratives to effectively engage diverse audiences, and skilled in public speaking.
• Negotiation: Able to strategize negotiation, formulate gameplan and engage in complex discussion to drive collaboration and implementation with stakeholders to achieve desired outcomes.
• Personal effectiveness: Able to manage multiple tasks in a dynamic, fast-paced environment, and work both independently and in teams.
• Critical thinking and Data Proficiency: Proficient in synthesizing information for decision-making and outcome monitoring through data compilation, analysis, and interpretation. Capable of making policy and other strategic recommendations based on industry insights and comfortable with data analysis.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Sales & Marketing:

• Develop and execute strategic sales and marketing plans to maximize revenue and profitability across diverse markets.
• Identify and cultivate strong relationships with key customers, ensuring their needs are met and exceeded.
• Proactively seek out and secure new business opportunities within the poultry industry.
• Gain a thorough understanding of customer requirements and challenges to offer tailored poultry product solutions.
• Deliver compelling sales presentations that highlight the unique value proposition of our products.
• Negotiate and finalize sales contracts, consistently achieving and surpassing assigned targets.

Customer Service & Support:

• Cultivate lasting relationships with existing clients, providing exceptional service and support.
• Promptly address customer inquiries and concerns,demonstrating a commitment to their satisfaction.
• Proactively identify and resolve potential stock issues to prevent wastage or product unavailability

Market Intelligence & Strategy:

• Stay abreast of industry trends, competitive landscape, and emerging technologies.
• Leverage market insights to adapt sales strategies and identify untapped growth opportunities.
• Participate in industry events, trade shows, and networking opportunities to expand our market reach.

Collaboration & Reporting:

• Collaborate closely with marketing, production, and logistics teams to ensure a seamless customer experience.
• Prepare accurate sales reports, forecasts, and analyses to inform business decisions and strategic planning.

Requirements:

• Minimum of 3 years of proven experience in F&B foodservice sales, with a strong background in the poultry industry.
• Exceptional communication, interpersonal, and negotiation skills in both English and Chinese.
• Demonstrated ability to build and nurture relationships with key stakeholders.
• In-depth knowledge of the poultry industry, including products, applications, and market trends.
• Self-motivated, results-oriented, and adaptable to a fast-paced environment.
• Strong time management, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Willingness to travel for client meetings and industry events.

1. WORK PASS

- Work Permit, PRC, PLOC, SPASS Application, cancellation, Renewal, & Adhoc issues with foreign worker.

2. NEA BUSINESS LICENSE RENEWAL (2 Years 1 Times)

- Update worker training list & Arrange training schedule.

3. ISO, BIZSAFE STAR (Yearly)

- Document preparation

4. PURCHASE (Monthly)

- Prepare Purchase Order, crosscheck supplier invoice with DO and PO before make payment.

- Issue cheque to supplier.

5. JOB VACANCY POSTING

- Post advertisement on newspaper.

6. PAYROLL

- Create employee profile

- Prepare & follow up employment contract for the new employee

- Key in, check attendance, and process payroll by using Info-Tech.

- Scan, File and upload employee related form to the system – AL, MC, Employment Contract, Attendance.

7. Any ad-hoc administrative matter assigned by management related to support operational activity.

Job Scope for Customer Sales Assistant

The Customer Sales Assistant for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships.

Handling Product and Service Inquiries:

Assist potential customers by providing information about products or services, answering their initial inquiries, schedule appointments and helping them understand the features and benefits of the offerings.

Customer Documentation:

You would be responsible for preparing and maintaining various administrative documents, such as sales order, invoice and receipt.

Customer Communication:

Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience.

Collaboration:

Facilitate a smooth handover and onboarding process by partnering closely with the implementation team. Ensure that products or services are configured accurately and meet customer expectations. Collaborate effectively with internal teams, including Level 2 and Level 3 support, to resolve issues promptly and deliver seamless, high-quality customer support throughout the service lifecycle.

Feedback Loop:

Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service.

Continuous Learning:

Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.

5-Day Work Week:

A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements.

Requirements

• Strong communication skills
• Able to work independently
• Cooperative and supportive team member
• Friendly, positive and solution-oriented disposition

Qualifications and Experience

• "O" level or equivalent
• Minimum 1 year of working experience preferred
• Accountant, Bookkeeper or Customer Service experience preferred
• Knowledge and experience with Accounting software would be an advantage
• Immediate availability preferred

Are you interested in being part of the OCi Team? Please email to [email protected]

Job requirements:

1. More than ten years of experience in German car maintenance.

2. Able to quickly and accurately complete the diagnosis of various types of German vehicles.

3. Able to efficiently and reasonably assign subordinates' work tasks to improve the overall operating efficiency of the company.

4. Able to assist the technical director, provide technical training for subordinates, and improve the technical capabilities of technical personnel.

5. Cooperate with the operation department to coordinate the relationship with customers. Optimize the process of picking up and sending out vehicles.

6. Cooperate with the operation department to assist in the recruitment and onboarding process of new employees. And quickly adapt to work and integrate into the team after joining.

Key Responsibilities:

• Team Leadership: Inspire, guide, and lead your team to success
• Inventory Management: Monitor stock levels and ensure attractive product displays
• Store Maintenance: Maintain a clean, safe, and organized environment
• Customer Service Excellence: Deliver outstanding service with professionalism

What We’re Looking For:

• Experience: Supervisory or managerial experience in retail is advantageous
• Skills: Strong leadership, excellent communication, and a customer-focused mindset
• Work Ethic: Thrive in a fast-paced environment and excel at multitasking

SPARK is hiring

Office Manager

We are looking for Office Manager for our Singapore Studio. The ideal candidate will undertake administrative tasks, accounting and human resources to ensure the office has adequate support to work efficiently. She will be competent in prioritizing and working with little supervision and will be self-motivated and trustworthy.

The office manager ensures smooth running of our Singapore studio and contributes in driving sustainable growth.

Responsibilities:

Be Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. This includes maintaining office services, supervising office staff and maintaining office records, supporting budgeting and bookkeeping procedures, human resource matters and preparation of timely reports and prepare proposals as assigned.

Requirements:

• Education: BA or above in Business Administration and Management
• Minimum of 5 years working experience in an international and preferably creative environment and/or related field
• Strong working knowledge of Microsoft Office (Word, Excel, Powerpoint, Outlook). IT savvy
• Organized, committed and be able to multi-task
• Common commercial sense
• Able to maintain strict confidentiality on all administrative and financial information
• Strong communication skills, team player
• Leadership and mentoring experience
• Committed, independent, reliable, accurate and proactive
• Able to find solutions, make analytical decisions and set priorities
• Excellent level of verbal and written English and Chinese

Personal Traits

• Respectful, honest and trustworthy
• Flexible
• Demonstrate sound work ethic
• Possess cultural awareness and sensitivity

SPARK welcomes creative, passionate, motivated and enthusiastic people to join our growing team.

Write to us at [email protected] with CV.

For more information visit us at www.sparkarchitects.com

SPARK is an equal opportunity employer.

Company Overview:

SARTORIAL SPLENDOR is bridal boutique, specializing in exquisite wedding gowns and suits. Our goal is to offer clients a seamless and personalized experience.

Position Overview:

We are looking for a Sales Manager with strong expertise in bridal sales.

The Sales Manager will play a key role in improving our product offerings and sales processes, providing experience to younger team members, and addressing customer inquiries with confidence and professionalism. While the current Sales Manager leads the team, this role will focus on refining sales strategies and assisting with client consultations. With demonstrated interpersonal skills, there is potential to start leading a team within 5– 6 months.

Key Responsibilities: (upon onboarding)

Daily Route:

Product & Display Check:

1. Upon arrival, ensure all gowns, suits, and accessories are properly displayed and organized. Check that the showroom is visually appealing and ready for client appointments.

2. Client Appointment Review:

Review the day's schedule, including upcoming client consultations and fittings. Prepare personalized recommendations and insights based on client preferences.

3. Team Briefing: ( may start after familiar with everything)

Hold a brief meeting with the sales team to discuss daily goals, ongoing projects, and any challenges from the previous day. Offer guidance on handling customer inquiries and product details.

Sales Consultation:

1. Engage with clients to understand their needs and preferences, offering personalized recommendations on wedding gowns and suits.

2. Support clients throughout the selection, fitting, and alteration processes, ensuring a smooth and professional experience.

3. Develop more opportunity for Up-Sales.

Product Knowledge & Process Improvement:

1. Work closely with the design and production teams to ensure that sales strategies are aligned with the latest product innovations and trends.

2. Contribute to improving the sales process, particularly around client consultations, fittings, and alterations, ensuring high levels of customer satisfaction.

Mentorship & Collaboration:

1. Share experience and product knowledge with younger sales team members, helping them to improve their client interactions and product knowledge.

2. Collaborate with the current Sales Manager to support the team without disrupting the existing company structure.

3. Over time, and depending on interpersonal and leadership skills, transition into a team lead role, providing further guidance and management within 5–6 months.

Client Experience & After-Sales Support:

1. Assist clients with questions regarding fittings and alterations, ensuring that they feel supported throughout the process.

2. Help refine the customer experience during fittings and follow-ups, ensuring that each step from selection to final adjustment is handled efficiently and professionally.

What You Will Accomplish Upon Onboarding:

Technical Skills and Competencies:

1. To learn Communication Skills

2. To learn Organizational Skills

3. To learn Problem-Solving Skills

4. To learn Customer Service Skills

5. To learn Creativity

6. To learn to pay attention to Detail

Duration of Attachment Offered

6 months

Our client is a Australian based MNC dealing with property management, they urgently requires:

Senior Executive (Loyalty)

Job Scope:

- Collaborate with internal and external stakeholders to provide input and ensure program and projects address key business needs and goals

- Work with cross functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points

- Support in the management and growth of loyalty program, delivering business and customer value and resonate with target customer segments for various assets

- Develop loyalty and partnership marketing and communication plans that aligns with our portfolio of assets, customer segments and deliver on business goals

- Vendor, project and campaign management for all loyalty initiatives and implementation

- Utilize market research, data and customer insights to identify opportunities for customer engagement, segmentation, and personalized experiences

- Design and execute customer engagement plans to drive incremental value, engagement and acquisition

- Establish key partnerships to broaden, strengthen and strategically positions the loyalty program

- Liaise and negotiate with all required platform or technology partners

- Manage all vendor agreements with vendors, technology partners

- Internal presentation to stakeholders on project milestones and work in progress updates

- Liaise with internal teams such as ICT team for security review arrangements, timeline and ensure successful update or launch of products

- Conduct UAT and other required tests with vendors for new program releases

- Conduct necessary training for product users internally e.g concierge managers, marketing teams etc

- Budget Management & Forecasting

Experience:

- Good understanding of the retail and loyalty environment

- Strong understanding and experience in customer segmentation and journey mapping, data insights and analytics

- Ability to demonstrate how loyalty programs and marketing work synergistically

- Working and aligning with various multi-disciplinary teams towards common business goals

- Strong project and time management skills, with demonstrated ability to work with multiple stakeholders and teams to execute and implement projects promptly with accountability and success

- Proven ability to think critically and drive results

- Possess strong communication and organization skills

- Familiarity with financial principles

- Open to a contract to permanent role

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

Service Engineer Southeast Asia

(preferably based in Malaysia or Singapore)

Roles & Responsibilities

• Jobsite installation, supervision and commissioning of semi and fully automatic powder packing and liquid filling systems.
• Aftersales service such as maintenance and troubleshooting for packing and filling equipment.
• Technical support and trainings for customers, establishment of good customer communication and relationships.
• Promotion of spare parts and other services when working on the jobsite.
• Internal communication with internal departments and headquarters.
• Work on jobsites in Southeast Asia according to Service Department’s arrangement.

Requirements:

• Technical degree (mechanical / electrical engineering, automation).
• Minimum 3 years of experience in a similar technical service role.
• Strong technical aptitude and understanding of machinery and equipment.
• Good knowledge in Siemens PLC or Codesys is a plus.
• Excellent communication and interpersonal skills, with the ability to foster strong client relationships and team collaboration.
• Good English communication skills.
• Cooperative, motivated and able to work under pressure.
• Quick problem-solving skills with a flexible approach to addressing customer needs.

What’s in It for You:

• A stable and rewarding position in a forward-thinking company with a highly motivated team.
• Exciting opportunities for personal growth and professional development.
• Training arrangements in Germany and Southeast Asia.

Please submit your full resume clearly stating your current and expected salary and your earliest availability to start work at [email protected].

Short listed candidates will be notified.

Requirements

• Proven experience 3 to 4 years as a Business Development Manager in commercial office design.
• Strong track record of successfully building and maintaining industry relationships and networks.
• Solid background in sales, with skills in prospecting and cold calling.
• Excellent verbal and written communicationskills; proficient in MS Word, PowerPoint, and Excel.
• Effective time management in budgeting, quantity surveying, and preparing and presenting quotations and tenders with in-house surveyors.

Roles & Responsibilities

• Generate leads, maintain an updated cold call database, and follow up with prospective clients through emails, letters, and brochures.
• Secure appointments to present the AI portfolio and services and obtain invitations for RFPs and tenders.
• Gather client information and design briefs, disseminate relevant details to the team, and facilitate brainstorming sessions to ensure a comprehensive understanding of project requirements.
• Prepare proposals, RFPs, and tender responses, ensuring timely submission and adherence to deadlines.
• Maintain effective communication with clients and team members, circulate meeting minutes and thank-you notes, and attend all project meetings from design brief to completion.

Send your CV and portfolio via email in PDF version to [email protected].

We are seeking a manager to oversee the production operations of motor controllers, including printed circuit board assembly, and ensure alignment with company objectives and global headquarters. This role requires leadership in managing teams, optimizing manufacturing processes, maintaining equipment reliability, and implementing production plans to meet business goals. The position also involves close collaboration with headquarters and factories in Japan to strategize long-term production growth, equipment investment, and training initiatives.

• Oversee the Manufacturing Department, with full accountability for the motor controller’s printed circuit board assembly operations. Ensure alignment with the company’s key performance goals and those set by headquarters in Japan.

• Direct the Manufacturing Engineering Department, focusing on effective machine upkeep and ensuring reliability for continuous production. Lead machine setup and process configurations for new products, continually optimizing and improving manufacturing processes.

• Apply TPM methodologies to minimize downtime, increase equipment reliability, and enhance overall production efficiency.

• Supervise the implementation of production plans, proactively addressing and resolving any issues that arise.

• Work closely with headquarters in Japan to strategize and establish production plans for the overall production direction of the company.

• Serve as the primary liaison, ensuring strong alignment with HQ and related factories on all operational matters.

• Collaborate with factories in Japan to develop a comprehensive long-term machine investment plan that supports production growth in alignment with the five-year sales growth targets.

• Develop a long-term training program to impart Oriental Motor’s manufacturing concepts and foster knowledge-sharing between local engineers and engineers in Japan.

• Act as the main point of contact with headquarters and affiliated factories in Japan. Lead meetings to ensure the seamless implementation of projects and initiatives.

• Present detailed monthly production reports in Japanese to headquarters and factories in Japan, ensuring transparency and alignment with company goals.

Requirement

• Minimum JLPT (Japanese Language Proficiency Test) N1 level or equivalent is required for effective reporting, coordination, and precise communication with stakeholders in Japan.

• Diploma or higher in Engineering or a related field, with over 10 years of experience in PCBA manufacturing processes.

• Experience in implementing Total Productive Maintenance practices.

• In-depth knowledge of machinery used in PCBA manufacturing, along with a strong network with machine manufacturers.

• Familiarity with ISO 9000 quality management system requirements and IPC-A-610 standards for the Acceptability of Electronic Assemblies.

• Extensive knowledge of small precision motors and motor controllers.

• Strong leadership abilities and negotiation skills.

Reference: 2024B049

Industry: Information Technology Industry

Location: East area

Position Responsibilities:

• Responsible for the various stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Prepare and present overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Position Requirements:

• Degree related to Computer Science, Computer Engineering, Information Technology or equivalent field.
• At least 5 years of experience in managing large-scale IT and engineering integration projects and cross-functional delivery teams
• Proven track record in managing multi-million dollar projects in the government and/or commercial sectors
• Professional certification (e.g. PMP, CITPM, CISSP or equivalent Certification etc.) is preferred

We regret that only shortlisted applicants will be notified.

EA License: 18C9079

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• 5 days work weeks, Monday to Thursday (9am to 7pm) | Friday (9am to 6pm)
• $200 transport allowance provided
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sales Manager located in Sims Ln. Our clients are in providing efficient, cost effective and professional outsourced debt collection services to the esteemed clients. You will be responsible for prospecting and acquiring new clients, with full responsibility for managing sales, driving growth, and consistently meeting or exceeding monthly targets. This includes identifying potential business opportunities through cold outreach, such as cold calling and engagement on social platforms. The role also involves conducting market research to uncover sales opportunities and implementing strategic sales programs. Additionally, the candidate will set up meetings with potential clients to recommend tailored solutions and collaborate closely with team members to achieve the desired outcomes.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Minimum 1 year of relevant work experience
• Experience in B2B Sales
• Understand the Account Receivable Cycle
• Someone who is hungry and itching for a challenges

Job Description:

• Handle phone/video calls, emails and meeting with SNEF Members and/or Tripartite Partners professionally
• Advise SNEF Members on issues of immediate level of difficulty
• Collect and synthesize requisite data for analysis of human resource, industrial relations and business issues for management reporting
• Plan, organise and execute the division’s events, including pre and post event activities
• Integrate new technology and/or new compliance requirements to optimise and safeguard the IWR Team’s operations and service delivery

Requirements:

• Working knowledge of Singapore Employment laws, tripartite guidelines and compliant practices
• All the critical core skills under Skills Future Singapore Framework

(a) Thinking critically - with emphasis on sense making and transdisciplinary thinking

(b) Interacting with others - with emphasis on communication and collaboration

(c) Staying relevant - with emphasis on digital fluency and self-management

• Minimum 5 years of recent and relevant HR work experience

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.