Professor Brawn Café is a Social Enterprise which provides job and social integration opportunities to people with special needs and the disadvantaged in society. Its mission is to provide affordable good food by an inclusive quality workforce comprising people of different abilities, ages and socio-economic background. Due to our rapid expansion to serve more children, we invite people who have proven commitment and competence to join us in transforming the lives entrusted to us.

As a Cafe Manager, your responsibilities will include (but not limited to) the following:

• Responsible for managing the overall F&B operations of the restaurant (Front & Back of House)
• Accountable for the daily sales and profit performance of the restaurant
• Work with restaurant chef team to forecast, plan and manage all F&B orders
• Monitor and supervise the preparation and serving of food to ensure quality and compliance with food safety regulations
• Deliver excellent customer experience and enforce customer service culture
• Manage budget to ensure targets met
• Manage scheduling, training and guidance for the team
• Any adhoc tasks assigned by supervisor

• Candidate should possess at least Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in any field. Relevant field on study in Food & Beverage will be preferred.

• At least 5 years of working experience in the related field is required for this position.
• At least 3 years of experience in a supervisory position in Food/Beverage/Restaurant Services or equivalent.
• Flexible with being deployed to different work locations and possibility of more than one location a day, due to business needs.
• Team player, able to work effectively in a team.
• Mature and resilient with good self coping mechanisms.
• Ability to adapt to diverse people and environment.
• Ability to work in a fast paced, dynamic and challenging work environment.
• Strong desire to learn about Autism and the passion to help special needs individuals

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

We are seeking an experienced Product Manager- NAND Memory Product to identify and develop new product lines that leverage our company's expertise in NAND storage solutions. This person will use deep knowledge of our current products and markets to expand our portfolio. If you are a results-driven professional with a passion for driving business success through innovative product solutions, we invite you to apply for this exciting opportunity to shape the future of our organization.

Responsibilities:

• Lead the ideation and definition of new product lines that align with market demands and business objectives.
• Conduct thorough market analysis to identify customer needs that our current technology can effectively address, ensuring a competitive edge in the market.
• Develop comprehensive roadmaps and go-to-market plans for new product lines, ensuring strategic alignment with company goals and maximizing revenue potential.
• Collaborate closely with engineering teams to adapt existing technology for the development of new and improved products, maintaining a focus on innovation and efficiency.
• Partner with marketing and sales departments to craft compelling messaging and sales tools that effectively communicate the value proposition of new products to target audiences.
• Act as a subject matter expert on both new and existing product capabilities, providing insights and guidance to internal teams and external stakeholders.
• Continuously analyze market and competitive trends to inform product line strategy and decision-making, ensuring our offerings remain relevant and competitive in the marketplace.

• Bachelor's degree in Business Administration, Marketing, Engineering, or related field; MBA preferred.
• Proven track record of success in product management roles, with a focus on driving business growth and innovation.
• Strong business acumen and understanding of market dynamics, customer needs, and competitive landscape.
• Experience in developing and executing product roadmaps and go-to-market strategies.
• Excellent communication and collaboration skills, with the ability to effectively engage with cross-functional teams and external partners.
• Strategic thinker with the ability to translate market insights into actionable plans and initiatives.
• Analytical mindset with the ability to leverage data and insights to drive informed decision-making.
• Passion for technology and innovation, with a desire to stay abreast of industry trends and emerging technologies.

• Performance Bonus: Our company recognizes and rewards high performance with competitive bonuses tied to your results.
• Restricted Stock Units (RSUs): We issue RSUs to contributors, offering you a stake in the company's success and aligning your interests with our long-term growth.
• Career Advancement Opportunities: We provide clear career progression pathways and support your development to help you reach your full potential.
• Collaborative Work Environment: Join a team that values innovation, collaboration, and continuous improvement.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlet:

• Tiffin Room

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Your Role

We are looking for a highly experienced partner enablement manager to join our JAPAC team. As a partner enablement expert, you will play a key role in shaping up an ongoing enablement strategy and empower our partners to deliver long-term customer success by ensuring partner readiness to work with their clients. 

The role sits with our JAPAC Ecosystems & Shared Services team and you will be responsible for building world-class learning and certification programs to create external partner champions, increase partner-sourced sales opportunities, and improve customer outcomes.

Partner Enablement aligns with our channel business managers to enable our external partners including Distributors, Global System Integrators, Value Added Resellers, Managed Services Partners, and Cloud Service Providers.

Your Impact

• Design, develop and implement a learning strategy to ensure reseller partner onboarding and productivity, leveraging innovative solutions to deliver accelerated learning and productivity for all customer-facing functions/roles at a partner firm.

• Deliver a personalized and enhanced learning experience for partners around products, solutions and how to do business with Palo Alto Networks. Ensure partners understand who we are, what we do and our culture.

• Enable our partners to become a global community of platform evangelists sharing ideas, experiences and solving problems together.

• Develop and deliver enablement assets, tools and programs including case studies, playbooks, story campaigns, ePublications, sales applications, etc.

• Teaming with our partners, internal stakeholders, and cross-functional teams to expand course and certification offerings for our partners. 

• Collaborating with our Tech Solution Architect team to design impactful curriculum and facilitation

• Designing learning journeys for various sales, pre-sales, and post-sales partner personas

• Collaborating with marketing and partner program teams to promote partner certification offerings

• Providing subject matter expertise to internal and external stakeholders on enablement and certification best practices 

• Designing new processes to scale the delivery for ILT, VILT, and e-learning offerings

• Working with cross-functional operational and technical teams to automate learning operations for efficiency and scale

Salary: SGD 13,000 - 15,800 monthly + RSU

We are looking for a Senior Implementation/Program Manager to join our team in Singapore and play a crucial role in growing Wise Platform by delivering our highest impact partner integrations. You’ll be helping achieve our regional growth targets while working closely with our Solutions Engineering, Product, Compliance, Operational  and Sales teams to deliver projects efficiently and to a high standard.

In this role, you will be responsible for driving complex implementations with the world’s biggest banks and businesses. Across markets you will implement both new and existing solutions, overcoming blockers along the way with in-depth problem solving and strong influencing skills, leveraging strong program management experience to deliver on time, high quality integrations. You should be equally comfortable in both a business and technical context, winning trust from both executive and engineering, external and internal stakeholders. 

This role is ideal for an established professional with a track record of delivering complex programs of work in financial services, particularly in the banking and payments sectors. If you are passionate about financial technology and thrive in a fast-paced, dynamic environment, we encourage you to apply.

Your mission:

• Lead complex implementation projects for major banks and businesses, managing from kickoff to launch while ensuring on-time, high-quality delivery.
• Overcome project blockers with strong problem-solving and influencing skills, working in both business and technical contexts, and building trust with diverse stakeholders.
• Use governance expertise to manage scope, timelines, and accountability, while identifying risks, solving challenges, and ensuring regulatory compliance.
• Manage delivery risks for deals—including project, financial, compliance, and reputational—ensuring robust mitigation plans are in place.
• Build and nurture excellent relationships with partners, ensure they love the experience we offer them
• Confidently explain financial technology solutions and lead process improvements to enhance project scalability and efficiency

This role will give you the opportunity to:

• Have a significant and visible impact on the growth of Wise platform by leading payments partnerships with the world’s biggest banks and businesses.
• Help to scale the Implementation function, by leading initiatives to improve our processes. 
• Deliver new and innovative solutions, finding ways to do things that haven’t been done before.
• Travel to work with our teams and meet with prospects around the world.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Project Manager (Responsibility Marketing)

4-months Maternity Cover

Maker Lab is excited about our latest project with our client, the world’s largest video sharing platform - on a great project to continuously drive responsible marketing across APAC. Given the growing complexity of the tech landscape, it is our duty to partner with key opinion leaders across the industry to ensure the policies and programs created not only inspire creators, audiences and users but sustain a healthy and trustworthy brand across APAC. 

As the Project Manager, you will be responsible for developing and managing essential processes and content marketing programs that will help protect the openness of the platform and strengthen the brand's reputation in the region. In this role, you’ll work cross-functionally with teams spanning Marketing, PR, and Policy to maintain APAC’s project roadmap, oversee localization timelines, manage marketing’s external claims process, and execute the region’s go-to-market strategies. You will be key in identifying process improvements, managing detailed launch calendars, leading cross-functional discussions, and building global and local stakeholder relationships. 

Role: 

• Manage web development processes and agency relationships to continue expanding the website in APAC, which allows users, creators and audiences to understand how the brand works and the policies surrounding the brand. 
• Lead localisation efforts for priority product launches and research programs by facilitating validations with the country teams, managing review timelines with the global team, and identifying opportunities to streamline ongoing workflows. 
• Develop a detailed responsibility product launch calendar for APAC in partnership with our global cross-functional team; prioritise updates to effectively allocate local resources. 
• Drive essential processes, partnering with global cross-functional teams to secure clearances to release data externally, understand policies surrounding data and publishing of data in different markets
• Support execution of campaigns across the platforms different verticals 
• Oversee quarterly budget and finance processes 
• Facilitate internal communications for the brand  (recurring newsletters), maintain team website, and lead bi-weekly syncs with global and country teams 

You:

• BA/BS degree preferred with a strong academic record
• 8+ years experience in marketing, content marketing, project management and/or program management with a digital / tech based product 
• Experience in a regional role with proven success partnering with local and global counterparts to drive results 
• Strong expertise in project management and prioritisation, keeping teams on-time and on-goal, 
• Strong understanding of key marketing processes such as product launches, etc is also key
• Ability to work on multiple projects simultaneously in a fast-paced, dynamic environment
• Excellent collaboration and communication skills, particularly in building relationships with cross-functional teams
• Acute attention to detail, with experience building and managing complex processes
• Experience managing both internal stakeholders and external partner agencies
• Exceptional problem solving skills, especially as it relates to project prioritization
• Interest in the digital media ecosystem in Asia-Pacific, with strong motivation to learn

• Exceptional verbal and written English communications and presentations skills and - ideally - fluent in another Asian language to cover projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as People projects and operation support manager at Civica

In this exciting 12 months contractual role, you'll drive the delivery of workforce solutions, ensuring smooth coordination and insightful reporting to fulfil our customers' needs while promoting a high level of employee engagement.

Overseeing a network of 300+ schools, all valued customers, you'll collaborate closely with the HRBP from our People team—truly a people-centric role! We're in search of a dynamic leader with a track record of managing large-scale projects. In this position, you'll supervise a team of 3-5 People Support Specialists and executives. This role involves direct client interaction, allowing you to play an essential part in fulfilling customer needs while making a significant impact on the schools and their libraries, ensuring they operate effectively for the benefit of the student community.

Discover more about our initiatives- Spydus Integrated Library Management System Software | Civica

What you will have to be successful in this role

• We’re looking for a friendly and relatable individual who is not only tech-savvy but also understands the power of empathy. If you thrive on challenges and enjoy thinking creatively to solve problems, while communicating effectively, we want to hear from you!
• Preferred Qualifications: Experience working with schools, overseeing large projects, and familiarity with educational environments would be a definite plus!
• Field of Focus: Educational Institutions and Libraries
• Qualification- bachelor’s degree in business or human resource with good credit in English
• Familiar with local HR practices
• Strong IT skills and proficient in MS Office is a must
• Strong stakeholder management skills

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Credit Manager, you will be part of a team which is working to support our rapid growth at Funding Societies. Our credit team is responsible for making lending decisions. In addition to having a knack for problem-solving, it is absolutely crucial that you are willing to learn, understand and adapt to the fast paced environment.

What you will do:

Credit Assessment and Risk Analysis:

• Analyze risks, exposures, and perform due diligence for loan applicants using a proprietary platform, ensuring comprehensive risk assessment of SME clients.
• Evaluate the financial health of applicants through financial statements, market data, and industry trends, while considering macroeconomic factors that may impact the creditworthiness of the business.
• Balance credit risk and business risk by using analytical judgment to make educated and well-informed decisions on loan approvals.
• Conduct ongoing macro-economic, industry, and market analysis to understand potential impacts on the loan portfolio and provide recommendations for strengthening credit strategies.

Loan Evaluation and Decision Making:

• Evaluate, recommend, approve or reject applications based on creditworthiness, following established credit policies and standard operating procedures.
• Recommend loan/facility amounts, repayment terms based on credit risk profiles while adhering to the Company’s risk management guidelines.
• Provide risk mitigation strategies for identified risks, such as enhanced collateral or structuring of loan terms, to protect the Company from potential defaults.

Credit Risk Management and Portfolio Oversight:

• Perform data management and maintenance to ensure the accuracy, integrity, and performance of the SME credit portfolio, supporting a comprehensive risk framework.
• Develop and implement credit rating models and management processes for SME customers to ensure a robust credit rating system that reflects the borrower’s risk profile.
• Monitor and manage the SME loan portfolio on an ongoing basis, providing a forward-looking view of portfolio performance and adjusting credit strategies based on emerging trends.

Reporting and Strategic Recommendations:

• Prepare regular reports on loan portfolio performance, highlighting risk areas and making recommendations to senior management for improving credit policies.
• Take on special projects to support the company’s strategic goals, including initiatives related to credit portfolio improvement, new market penetration, and risk management.

Team Collaboration and Leadership:

• Collaborate with cross-functional teams, including financial product, operations, legal, and risk management, to streamline loan processing and support the company’s overall objectives.
• Lead and mentor junior credit analysts, ensuring consistent application of credit risk methodologies and supporting team development.

Compliance and Best Practices:

• Ensure all credit decisions are compliant with regulatory standards and internal credit policies.
• Continually refine credit scoring systems and recommend improvements to credit management processes based on industry best practices.

Scope:

• Works primarily with small and medium-sized enterprises (SMEs), providing financial analysis, risk assessment, and lending recommendations.
• Oversees loan portfolios that can range in size and complexity, requiring expertise in risk management and financial analysis.
• Plays a vital role in maintaining a balance between credit risk and business growth, ensuring both the financial health of the Company and the success of SME clients.

What we are looking for:

• Bachelor’s degree in Finance, Accountancy, Economics, or a related field.
• Professional certification (CFA, CPA, FRM) is a plus.
• Over 3 years of experience in working capital and trade underwriting, preferably focused on local SMEs in a financial institution or Fintech firm.
• 3+ years in credit risk assessment, lending, or financial analysis, with proven success in managing loan portfolios.
• Experience in creating credit rating models, policies, and procedures, with leadership potential to build processes from the ground up.
• Strong knowledge of financial statement analysis (income statements, balance sheets) and assessing creditworthiness.
• Expertise in credit risk management, loan structuring, and risk mitigation.
• Ability to analyze macroeconomic and industry data and apply it to portfolio management.
• Experience in developing credit scoring models and implementing credit policies.
• Excellent analytical and problem-solving skills for assessing and managing credit risk.
• Ability to balance credit and business risks while making sound lending decisions.
• Skilled in data-driven decision making and scenario analysis to improve credit policies.
• Independent thinker with strong writing skills and the ability to meet deadlines.
• Strong verbal and written communication for reports, presentations, and client relations.
• Effective team player who works well with internal teams and external stakeholders.
• Leadership potential to build products, credit policies, and processes from scratch.
• Capable of handling special projects aligned with the company’s strategic goals, including credit portfolio improvement and managing high-risk accounts.
• Deep understanding of credit risk, lending regulations, and banking practices.
• Familiarity with credit compliance standards and ensuring adherence to internal and external guidelines.
• Personal Attributes:
• Goal-oriented with strong work ethics, a passion for learning, and integrity in decision-making.
• Adaptable and strategic thinker who stays updated on economic trends to manage evolving risks in the SME sector.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Who You'll Work With

The Service Planner works within the Service Logistics Organization at Arista, and plays a key role in enabling the success of Arista’s post-sales Support offerings, which includes Warranty, Same Day, and Next Business Day delivery of critical spare parts to Arista’s end customers. The Service Logistics Organization within Arista is responsible for Arista’s Service Supply Chain, including Arista’s global network of service depots; planning of spare parts inventory across those depots; rapid delivery of hardware replacements to end customers; reverse logistics of RMA returns from customers; and the repair and reuse of customer-returned inventory.

Working within Arista’s Service Planning team, the Service Planner is responsible for planning stocking levels for critical spare parts across Arista’s service depots, executing related supply plans, and achieving on time delivery of hardware replacements to customers.

What You'll Do

• Plan inventory levels across Arista’s service depots to support customer service contracts
• Drive inventory levels to achieve on time delivery of advance replacements against 2 hour, 4 hour, and Next Business Day SLAs
• Define minimum stocking levels to hold in each depot based on install base, RMA rates, and lead time to replenish inventory
• Optimize inventory levels such that on time delivery goals are achieved while minimizing inventory investment
• Publish service demand to Repair Operations and prioritize repair output to fill minimum stocking levels in service depots
• Drive new orders with Manufacturing for inventory that cannot be sourced from Repair.
• Execute inventory movement and inventory transfers across service depots, rebalancing inventory as required
• Oversee inventory metrics for Service Depots – including hit rate, fill rate, and repair-to-new-buy ratio
• Develop and manage service inventory plans for new products as they are released by Arista’s R&D teams
• Review disposition of Engineering Change Orders as submitted by Engineering, driving required actions on Service Depot inventory, and ensuring inventory freshness
• Collaborate with peers to develop processes across Arista’s Service Supply Chain, including RMA Management, Inventory Management, Depot Operations, and Repair Operations
• Collaborate with peers in the development of systems and tools across Arista’s Service Supply Chain

The Opportunity

As a Customer Success Executive you will utilize a combination of Sales and Operations skills. In this role, you would be allocated a number of clients and you would be their main point of contact: both to train them on our platform and solutions but also upselling and looking after the project management of their studies.

The Team

The Customer Success team works closely with customers to understand their business goals and cooperate/coordinate with internal departments (Sales, Development, Product, Marketing, Finance, etc.) to ensure that we are providing superb technology, tools, products and services so our customers can achieve their goals.

 

What You Will Do

• Work with Account Management and New Business teams retaining and growing existing accounts
• Serve as day-to-day contact for assigned accounts, building trust and rapport with customers, while identifying areas of opportunity and highlighting best practices.
• Working alongside project delivery teams to ensure all projects are delivered successfully and on time
• Being an expert in the application of our product
• Perform consistently and successfully across KPI’s and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics
• Ensure customer needs are met. Providing consultative value add when they choose to deliver their research objectives via Cint.
• Ensuring projects are closed and invoiced on time
• Ensure that monthly targets are achieved including both new and existing accounts
• Train and on-board customers as needed and support their adoption of the Cint platform
• Provide feedback to product and supply teams as well as the Customer Success Director