Job description

Company Description

Singdata Cloud PTE LTD is a Singapore-based company that specializes in providing next-generation cloud-native, AI-native data infrastructure. Their innovative "Single-Engine" approach simplifies data platform architecture and delivers superior performance and ROI to modern enterprises.

Role Description

This is a full-time on-site role for a Regional Business Development professional at Singdata in Singapore. The role involves tasks such as lead generation, market research, customer service, and utilizing analytical skills to drive business growth and strategic partnerships.

As a Sales Manager, you will be responsible for the sales of enterprise-level big data software products. Your role will involve expanding our customer pipeline through various channels to achieve sales targets. Including on-site visits, demonstrating products, ensuring a clear communication.

You will be expected to master the product functionalities and advantages, understand the competitive landscape, and comprehend customer needs and fulfill their requirements to complete the sales cycle.

Maintaining a strong client relationship is crucial. You will be responsible for providing regular follow-ups, offering excellent corporate communication and service experiences, and ensuring our clients' success through high-quality service.

Qualifications

1. Bachelor's degree or above, with sales experience in IT enterprise.

2. Over 3 year of sales experience with corporate clients, familiar with the sales process of enterprise-level products, and with face-to-face sales experience.

3. Excellent communication and negotiation skills, strong problem-solving skills.

4. Passionate, resilient, hands on and result driven.

**Additional Key Points:**

1. Proficiency in English and Mandarin for business communication is essential.

2. The primary responsibility will be to expand the business overseas, particularly in Southeast Asia, focusing on Chinese companies going global and the development of overseas clients in the region.

3. A background in big data or cloud computing technology is desired.

4. While based in China, the candidate must be willing to travel overseas frequently upon business needs.

5. Having a network of overseas clients or resources for Chinese companies expanding internationally is a plus.

**How to Apply:**

Please send your resume and a cover letter detailing your relevant experience and interest in the role to [[email protected]]. We are an equal opportunity employer and welcome candidates from diverse backgrounds to apply.

• 10 mins walking distance from Katong Park MRT Station.
• AWS + Variable Bonus.
• Club benefits.

Responsibilities;

• Assist Director of Finance in planning, organizing and executing financial tasks and projects of the Club
• Lead and mentor the Finance team, fostering a collaborative and high-performance environment.
• Review, evaluate financial statements, reports, and processes to ensure accuracy and compliance
• Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.
• Develop and implement plans for budgeting, forecasting, and reporting.
• Provide financial insight and analysis to drive the business performance of the organization.
• Manage year end audit process, impairment assessment and attend to audit queries
• Ad-hoc duties assigned by management.

Requirements;

• Degree in finance and accounting or related fields
• ACCA or CPA Singapore equivalent.
• Minimum 3 years of work experience as a Finance Manager
• Meticulous and analytical with data
• Ability to work under pressure and meet tight deadlines.
• Immediate starters will be an advantage.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

EA License Number: 02C4944
Registration Number: R21103235
EA Personnel: Ryan Teo Shun Xiang

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Job Summary:

The Contracts Manager is responsible for overseeing the review, negotiation, drafting, implementation and maintaining the contracts within the organization. The Contract Manager will assist to build and sustain excellent client relationships and propose partnership engagement models (primarily legal considerations) for strategic partnerships and collaborations. The Contracts Manager is expected to ensure that contracts are properly executed in compliance with company policies, industry standards, legal requirements, and mitigate risks to our company. The Contracts Manager will work closely with project teams, clients, subcontractors, and suppliers to ensure the successful delivery of marine construction projects on time and within budget. The Contracts Manager also plays a key role in protecting the organization's interests, promoting successful business engagements and conduct periodic contract performance review.

Job Responsibilities:

• Assist Senior Management in formulation of business strategies. Assist to build and sustain excellent client relationships and propose partnership engagement models (primarily legal considerations) for strategic partnerships and collaborations.
• Implements and manages the Contracts Department in all Pre and Post Contracts administration and Pre and Post Tender covering Procurement works.
• Oversees and work with the team on cost planning and preparation of tender submission.
• Oversees the team on invitation for quotations, negotiations, evaluation, recommendation, and confirmation.
• Engage various stakeholders to draft, review, negotiate, and implement contracts for marine construction projects, ensuring accuracy, completeness, and compliance with legal regulations, all terms and conditions are favourable and in alignment with company objectives. This includes analysing contractual obligations, terms of payment, deliverables, and any associated risks.
• Identify potential risks related to contracts and projects, implementing strategies to mitigate these risks.
• Check monthly progress claims.
• Evaluate subcontractor payment claims.
• Attend Client and Project Site Meetings. Meet with Clients and Consultants to discuss project, cost matters and variation orders.
• Collaborate with project managers, engineers, and other stakeholders to ensure contract terms are followed and project milestones are met.
• Monitor project budgets and expenditures, ensuring compliance with contract terms and identifying opportunities for cost savings.
• Provide legal advice and support to functional units including drafting of contracts, negotiation, and contracts documents administration.
• Liaise with internal and external lawyers for dispute resolution.
• Drafting contractual letters to the Clients, Consultants, Subcontractors on Extension of time claims, etc.
• Maintain detailed records of all contract-related activities and provide regular reports to senior management on contract status, risks, and issues.
• Conduct periodic evaluations to assess contract performance, identify areas for improvement, and drive value optimisation.

Job Requirements:

• Bachelor’s degree in Construction Management, Engineering, Business Administration, or a related field.
• At least 8 -10 years of experience in contract management in construction industry, including experience with large-scale projects.
• Legal knowledge and experience with contracts are highly preferred.
• Maintain a high level of professionalism, integrity, and ethical conduct to handle confidential and sensitive information, and adherence to ethical standards for establishing trust and credibility.
• Strong negotiation, communication, and organizational skills; proficiency in contract management software and tools.
• Strong analytical and problem-solving abilities to analyse complex contract terms, identify potential risks, and develop solutions to mitigate them.
• Meticulous attention to detail to accurately review, draft, and administer contracts. A keen eye for identifying inconsistencies, errors, or potential issues is vital to maintain contract integrity.
• Capable of prioritizing tasks, meeting deadlines, and managing contract-related workflows efficiently.
• In-depth understanding of marine construction processes, industry standards, and regulatory requirements (contract law and legal principles).

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

BW Group is seeking an SOX Manager to join our SOX Team with the responsibility to design and implement SOX controls to ensure compliance with Sarbanes-Oxley ("SOX") regulations. Your primary focus will be on understanding end-to-end business processes and controls, including identifying control design gaps and testing operating effectiveness of controls. This role involves coordinating with various departments to ensure internal controls are effectively designed and operating efficiently. The ideal candidate will have a strong background in audit or SOX compliance with a SEC registrant within the maritime industry.

Responsibilities:

• Develop, direct and lead SOX compliance efforts including annual risk assessment and scoping exercise, assessment of controls design, controls effectiveness validation, timely tracking on gap remediation according to the relevant framework surrounding the ICFR (e.g. COSO, PCAOB, SEC guidelines, etc)
• Maintain and update SOX test plans, perform test work and provide guidance to team members on testing approaches and methodologies in accordance with the relevant frameworks
• Collaborate with business departments and IT to provide guidance to ensure proper alignment with SOX requirements and ensure controls over financial reporting are effective
• Provide SOX training and refresher to stakeholders to enhance awareness and quality of SOX controls
• Prepare and present reports on SOX compliance status to senior management and the audit committee.
• Collaborate with Internal and External Auditors and other stakeholders to support the SOX audits and reviews

• Degree in Accounting / Finance or a related field. Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or equivalent
• Minimum of 7+ years of professional working experience required in SOX or audit compliance, or a similar role; 2-3 years of Big 4 experience strongly preferred
• Strong analytical and problem-solving skills and proficient in utilising tools (e.g. Visio, SOX compliance software)
• Strong project management skills with the ability to manage multiple priorities and deliver results within defined timelines
• Excellent communication and interpersonal skills to lead and collaborate effectively with cross-functional stakeholders at all levels to understand comprehensive process flows and control matrices
• A diligent and effective manager who leads by example, demonstrates strong personal credibility and integrity, and works effectively as an integral part of the SOX team to achieve challenging and dynamic objectives

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

Job Description:

• Responsible for overall fund administration and valuation of the managed funds together with the various service providers;
• Responsible for the year-end financial statements and annual audit together with the external auditor;
• Responsible for overall fund operations, including investor on-boarding, capital calls, distributions and financial reporting;
• Responsible for regulatory compliance on financial matters including tax filing, financial reporting and other relevant matters.

Job Requirement:

• Bachelor's degree in Accounting, Finance, or a related field;
• Minimum 8-9 years of experience in accounting and fund accounting / administration;
• CPA or equivalent certification is highly desirable;
• Accountability, detail-oriented, communication skills and a collaborative mindset.

Job description

• Develop business opportunities and sales pipeline that lead to sales closure and achieving sales targets;
• Identifying and researching to identify new business opportunities and potential new markets;
• Identify and pursue prospects through various lead-generated activities, including direct mailing, cold-calling, and referral programs;
• Meet with prospects to understand their purchase decision-makers;
• Collaborate cohesively with internal and external stakeholders to ensure customer satisfaction;

Requirements:

• Minimum 5 years of working experience related to Business applications and cloud solutions, ERP experience is an advantage;
• Passionate in engaging customers and providing excellent service;
• Team Lead experience in fostering collaboration and achieving project goals.
• Result-oriented individuals who are experienced in managing clients’ and business partners’ relationships and expectations;
• Sound problem-solving ability in a sales environment and ability to qualify and close business opportunities;
• Good creativity skills, coordination skills, interpersonal skills, and business analytical skills are preferred;
• Good command of English to communicate and present effectively.

Job Summary

We are looking for a HR Talent Excellence and Program Manager to join our APAC HR team. This role will serve at the critical cross-section of NetApp’s Talent Management strategy and execution, working as a part of the HR Business Partner team to deliver on our most critical talent initiatives and programs.

Serving as a “dot connector” between HRBPs, business leaders and our HR CoEs, this role will focus on key talent initiatives (namely, performance management, succession and talent reviews, skills marketing place and employee development) and help represent the voice of the region, ensuring that regional needs and perspectives are integrated into global HR initiatives. In turn, the HR Program Manager will work cross-functionally to support the design and last-mile of delivery of highest-impact talent initiatives that deliver tangible value to NetApp’s APAC business.

The ideal candidate has experience as an HRBP and can pivot between programmatic execution and strategic planning.

Are you looking for an opportunity to shape HR strategy and make an impact across a dynamic and diverse region? Do you want to work in a collaborative, global environment with opportunities for professional growth? If so, this might be the perfect role for you!

Job Responsibilities

Strategy and Design:

• Act as the primary liaison between the APAC region and HR COEs (e.g., Talent Management, Learning & Development).
• Collaborate with COEs to customize and roll out programs that reflect the specific cultural, legal, and operational nuances of the APAC region.
• Ensure that best practices and innovations from the region are shared with global teams and integrated into future initiatives.

Program Management & Delivery:

• Support HRBPs in last-mile delivery of key HR initiatives across the APAC region, ensuring timely and effective implementation.
• Manage end-to-end project lifecycles, including planning, execution, tracking, and reporting on HR programs.

Continuous Improvement:

• Identify opportunities for process improvement and efficiency in the delivery of HR programs.
• Stay current with HR trends and best practices, particularly within the APAC region, to ensure that programs remain relevant and impactful.
• Contribute to the development of HR frameworks and toolkits that can be leveraged across the organization.

Change Management:

• Develop and execute change management plans to support the successful adoption of HR programs in the region.
• Support HR and business leaders in understanding and implementing new initiatives.
• Monitor and evaluate the impact of HR programs, making adjustments as needed to ensure continued success.

Stakeholder Engagement:

• Build strong relationships with key stakeholders, including regional HR teams, business leaders, and global HR CoEs.
• Serve as the voice of the APAC region in global HR forums, advocating for regional needs and ensuring alignment with corporate objectives.
• Regularly communicate program status, challenges, and successes to stakeholders at all levels.

Data & Reporting:

• Collect and analyze data to track the effectiveness of HR programs and initiatives.
• Provide insights and recommendations based on regional data to inform future HR strategies.

Job Requirements

• Strong understanding of HR practices
• Proven ability to manage complex projects and drive cross-functional collaboration.
• Experience working with HR Centers of Excellence and customizing global programs for regional needs.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strong change management skills and experience with large-scale organizational transformations.
• Proficiency in data analysis and reporting tools.
• Willingness to travel within the APAC region as needed.

Preferred Skill:

• Experience in last-mile delivery or logistics sectors.
• Multilingual capabilities, with proficiency in at least one other language spoken within the APAC region.

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification (e.g., CIPD, SHRM) is a plus.
• Typically requires a minimum of 12 years of related experience.Mgr & Exec - Typically requires a minimum of 8 years of related experience.

· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Organize the management of contracts with vendors and suppliers by delegating responsibilities and discussing anticipated outcomes.

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Assess the performance of the project in order to pinpoint areas that can be improved.

. Knowledgeable in both Software/ Application and Infrastructure

· Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

• Investigating and resolving production issues related to Oracle Tuxedo middleware platform
• Troubleshooting technical issues reported by customers
• Developing scripts for verifying the correct operation of integrations
• Performing data imports/exports and maintenance of third-party integrations
• Designing and developing distributed applications using Oracle Tuxedo middleware platform
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements
• Conducting performance tuning and optimization of Oracle Tuxedo applications
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development
• Providing technical support and guidance to other team members and stakeholders
• Participating in code reviews and ensuring adherence to coding standards and software development best practices
• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform
• Strong proficiency in programming languages such as C, C++, Java, or COBOL
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA)
• Experience in performance tuning and optimization of Oracle Tuxedo applications
• Knowledge of database systems and SQL
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 8 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

Job Description & Requirements:

Are you driven by a passion for digital marketing, software/platform technology, and corporate account management with sales benefits? Do you excel in a vibrant, growth-focused environment? Join our team as an Account manager in the digital marketing space, where you’ll play a key role in delivering impactful results for our clients. This full-time position, based in the heart of Singapore's CBD at One Raffles (just a 1-minute walk from Raffles MRT), offers an exciting opportunity to contribute to our dynamic team and digital advertising excellence.

Key Responsibilities:

- Develop and maintain strong relationships with corporate clients and prospective customers, nurturing long-term partnerships.

- Prospect, identify and secure new sales opportunities while fostering existing client relationships for ongoing business growth. (Targeted Leads Provided)

- Conduct market research to understand client needs, craft effective media plans, and develop customized strategies to meet their business goals.

- Deliver persuasive and clear presentations, negotiate contract terms, and close deals to achieve individual and team sales targets.

- Monitor and analyze campaign performance, providing detailed reports and actionable recommendations to clients. (The whole process is fully supported by the company)

- Collaborate with internal teams and external partners to deliver optimal solutions that drive business performance for clients.

Qualifications:

- Bachelor’s degree in marketing, communications, business, or a related field.

- 1 to 2 years of experience in B2B sales/account management or digital marketing is preferred (fresh graduates are also welcome to apply).

- Proven experience with digital advertising campaigns, including Google Ads, social media ads, and programmatic ads, is a strong advantage.

- Excellent communication and presentation skills with a proactive approach to client engagement.

- Strong numerical skills, attention to detail, and problem-solving abilities.

- Familiarity with CRM software and a good understanding of market trends. (Good to have)

- Self-motivated, collaborative, and eager to grow within the digital marketing field.

- Must be proficient in spoken Chinese.

What We Offer:

- Competitive base salary with a generous and stable bonus structure.

- Opportunities for career progression, continuous learning, and professional development.

- A supportive, team-oriented work culture with regular team-building activities and social events.

Are you ready to elevate your career in digital marketing and account management? Apply now and join us on our path to success!

We Are

YouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for consumers and YouBiz for businesses, we offer unmatched financial ease and cost-effectiveness. Fresh off a successful US$50 million Series B funding round led by Lightspeed Venture, we're setting new benchmarks in the digital financial services sector.

At the heart of our mission is a commitment to eliminate financial borders across Asia, propelling us into the next wave of digital finance.

Job Description: Product Manager

We are seeking a highly skilled and experienced Product Manager who will be reporting into our Director of Product Management. You will be defining, planning, and executing the product strategy. As a Product Manager, you will have an eye to deliver successful fintech products while collaborating with cross-functional teams. With a strong background in customer-centric product development, you will define success metrics and constantly measure the impact of our work

You will:

• Drive the creation and alignment of product roadmap based on a keen understanding of relevant data, competitor, customer and market insights
• Define and track metrics related to product success and the success of new features
• Prepare clear requirements for compelling product launches, factoring in legal/compliance/financial requirements and translating these into clear PRDs
• Manage complex integrations including working with external parties/vendors to ensure clear scoping and timely delivery
• Communicating requirements with engineering and other stakeholders as needed (in both written and verbal form)
• Coordinate effective launches of new features including go-to-market planning, customer comms/FAQs, financial reconciliation needs, and appropriate release planning (including considerations for de-risking or alpha/beta tests as needed)
• Exercise good judgment with defining the scope of each project, balancing different stakeholder needs and trade-offs
• Perform other related duties as may be assigned from time to time.

You have:

• 3-5 years of outstanding and relevant product management. You should have demonstrated a strong track record of delivering business outcomes and moving key metrics.
• Strong capability to collaborate and drive alignment across different teams/stakeholders.
• You are able to clearly articulate options and trade-offs, and demonstrate strong product judgement in your recommendations.
• Good grasp of experience in workflows/processes to help us scale while ensuring a delightful customer experience while creating optimal market and business impact
• Experience working on consumer mobile applications would be preferred
• If you’ve launched products in new markets, that would be a bonus as well

Key Responsibilities & Duties

As the Singapore Academic Manager, you will oversee all academic operations for BlueSky Education in Singapore. You will be instrumental in ensuring the effective delivery of our programs, curriculum development, and managing a team of educators. You will also play a key role in business development and strategic partnerships.

1. Academic Leadership & Program Management

• Curriculum Development: Develop new programs and continuously improve existing curricula based on emerging global trends in Green Technology, AI and Robotics, and Public Speaking and Leadership.
• Teacher Recruitment & Development: Recruit and develop highly qualified teachers and guest speakers. Provide training to ensure consistent, high-quality delivery across programs.
• Program Coordination: Work closely with Operations Managers and Camp Managers to ensure smooth execution of programs. Coordinate scheduling, resource allocation, and overall program delivery.
• Student Interaction: Serve as the primary contact for students, agents, and accompanying teachers regarding academic matters. Provide support with student placement, testing, and induction when required.
• Staff Appraisal & Development: Conduct regular lesson observations and provide feedback. Lead staff appraisals and contribute to their development.
• Teaching: Conduct 10 hours of teaching per summer and winter camp to stay connected to the ground and gain firsthand insights; and step in to teach whenever needed to support the program.

2. Partnership Development with Schools and Private Learning Institutions

• Business development collaboration: Support the sales team in meetings with clients, providing academic expertise during discussions related to curriculum and program design.
• Program Design: Work alongside the sales team to design tailored programs that meet the needs of clients and students.
• Client Familiarization (Fam) Trips: Host ad-hoc client fam trips in Singapore, in collaboration with Operations Managers, to showcase BlueSky’s offerings.
• Strategic Partnerships: Represent BlueSky Education in key industry events, including trade shows and conferences. Attend as a speaker or to network, generating partnership opportunities for both academic and commercial objectives.
• Fundraising presentation: Represent BlueSky Education academically during fundraising and commercial sales pitches to prospective clients or partners.
• Webinars & Outreach: Organize and conduct webinars to promote BlueSky Education’s programs, and participate in school outreach initiatives to raise brand awareness.

3. Teaching and Academic Management

• Teaching: Conduct 10 hours of teaching per summer and winter camp to stay connected to the ground, gain first-hand insights, and contribute to cost management and the efficient use of teaching hours and resources.
• Teacher Management: Ensure the highest standards of teacher conduct, classroom delivery, and overall teaching quality.
• Timetabling & Resource Management: Allocate teaching staff to appropriate classes and ensure all materials and resources are available, utilized effectively, and managed efficiently.
• Quality Assurance: Ensure academic programs meet required standards, align with BlueSky Education’s mission, and maintain a high level of academic integrity and performance.

Knowledge, Qualifications, and Experience Essential:

• Bachelor’s degree (preferably in Education, English, or related field).
• A minimum of 8 years’ teaching experience, particularly with young learners who are non-native English speakers.
• Experience managing curriculum development and teaching staff in an international education environment.
• Proven experience in program delivery in a residential or summer camp setting.
• Strong customer orientation, with the ability to understand and respond to client and student needs.
• Commercial business acumen and experience working in a growth-stage company, comfortable with the fast-paced, dynamic nature of an expanding organization.
• Team player, able to collaborate across cross-cultural teams.
• Able to multitask and adapt to the growing needs of the business.

Desirable:

• Previous experience as an Academic Manager at an international school or English language school.
• Young Learners teaching qualification (e.g., TESOL, CELTA).
• Educational management experience in a summer or residential setting.
• Experience preparing students for exams such as Cambridge or IB, and handling exam administration.

Skills, Abilities, and Competencies:

• Excellent communication skills with the ability to engage effectively with students, staff, and clients.
• Proven leadership capabilities, including experience in managing and developing a team of educators.
• Exceptional organizational skills with the ability to manage multiple programs and priorities.
• Ability to work effectively under pressure, maintaining quality and standards while meeting deadlines.
• Strong administrative skills, including scheduling, resource management, and staff coordination.
• Extensive experience with MS Office (Word, Excel, PowerPoint).

Personal Attributes:

• Positive and passionate disposition, inspiring enthusiasm in others.
• Commitment to delivering high standards in academic programming.
• Ability to build strong rapport with students, clients, and staff.
• Respect for diversity and commitment to equal opportunities.
• Proactive approach to personal learning and development.
• Demonstrates a ‘can-do’ attitude and a hands-on approach to work.
• Strong problem-solving skills with a focus on delivering solutions efficiently.

Working Arrangements:

Competitive Salary: Aligned with market standards and commensurate with experience and qualifications.

Central Provident Fund (CPF): Employer contributions in accordance with Singapore’s CPF regulations to help you save for retirement, housing, and healthcare needs.

Annual Leave: Generous leave entitlement to support work-life balance.

Medical Benefits: Comprehensive medical coverage, including outpatient consultation and hospitalization insurance.

Flexible Working Arrangements: Work from home one day per week

Performance Bonuses: Recognition and rewards for exceptional contributions and achievements.

ABOUT BLUE SKY EDUCATION

As a global education services provider with presence in Singapore, Australia, China, Malaysia, Japan and Vietnam, BlueSky Education provides international study-tours, short-term and skills-based programmes.

Our online and in-person short courses are designed to prepare students for their future with a variety of programmes which cater to skills needed in the years to come, whether that be learning how to become our planet’s steward with our Sustainable Future Programme, how to be business ready in our Startup & Innovation Programme or how to become a fantastic speaker in our Public Speaking & Leadership programme.

Our residential study-tour programmes in Singapore are hosted at prestigious universities and boarding schools such as the National University of Singapore (NUS), Hwa Chong International Boarding school, Dunman High school hostel, etc.

There is something for everyone at BlueSky Education and we want students to come away with not only better English skills, communication skills but also life skills which they can take with them through life far after the programmes have ended.

· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Measure project performance to identify areas for improvement

. Knowledgeable in both Software/ Application and Infrastructure

· Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

Assistant Sales Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Assistant Sales Manager Requirements:

• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Role Summary:

To play the lead role in planning, executing, monitoring, controlling, and closing projects. Delivering engagements on time, within the budget, and within expected profit margins while keeping external and internal stakeholders in the know and ensure a high degree of satisfaction to the customer with CSAT ratings of 4.8+

Responsibilities:

• Creating clear and concise project plans to both execute the project and monitor its progress and adjust along the way as needed before the project reaches its final stages and cut through bureaucracy steering teams to the final goal.

• Efficiently managing against contract, controlling the project through minimising uncertainty, setting realistic deadlines, proactively managing scope creep, budgets, resources, and time.

• Maintaining effective communication, ensuring the customer is fully informed and up to date on key performance indicators including but not limited to schedule, risks, issues, decisions, budgets, change requests etc

• Strong technical skills and technical acumen and a solid understanding of software development and ServiceNow.

• Proactively managing information, documenting critical discussions/meetings through formal channels, analysing data and documentation for inaccuracies, keeping knowledge and decisions flowing seamlessly.

• Intuitively, identifying, evaluating, mitigating, and communicating potential risks before the project begins and throughout the engagement.

• Meticulously monitoring actuals against forecasted across progress, milestones, budgets, performance and implementing immediate corrective measures where needed.

• Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, presenting comprehensive reports documenting status and key performance indicators, drafting change requests and project documentation.

Managing and developing strong relationships and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

• Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders ensuring technology design and solutions are aligned with business requirements

• Working independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting and implementation

• Collaborating effectively with Enablers local and remote to drive successful outcomes on time and within budget providing support and mentorship

• Champion of the Enable Way methodology, contributing regularly to continual improvement and reviewing processes and documentation for successful customer engagements

• Identifying opportunities and influence clients to adopt Enable services including CASE, Rapid Seeds and ServiceNow platform modules, functionality, and upgrades.

Qualifications & Certifications:

• IT Degree or relevant tertiary education in Computer Science Willingness and ability to learn/achieve ServiceNow certifications

• ServiceNow Practitioner Technical Project Manager Path

• ServiceNow Associate Technical Project Manager Path

• Agile SAFe Certification

• ITIL Foundation Certified

• ServiceNow Fundamentals - Trained

• ServiceNow sales & presales accreditation in 4+ Product lines

• Enable Way People Leader Certified

Project Management Certification

•Any other ServiceNow Certification in CSA

• ServiceNow Professional Technical Project Manager Path

• ITIL Foundation Certified

Skills Matrix:

• Experience in end-to-end Engagement management and successful delivery of small to medium sized projects including coordinating resources, providing functional expertise and delivering quality outcomes

• Managing projects against contracts including invoicing, schedules, project change requests, and stakeholder conflict

• Drafting and adjusting project schedules to meet scope and aggressive timeline

• Leading customer workshops with acute attention to detail, engaging in feedback, listening well, capturing and document detailed risks, issues, decisions and actions.

• Providing quality assurance across all customer content, articulating, and translating requirements to business stakeholders

• Presenting and facilitating customer showcases that are carefully planned, considering customer use cases, personas and areas of interest for different audience

• 3+ years successful ServiceNow project delivery in multiple customer engagements

• Some people leadership / coaching experience

• General understanding of ServiceNow licensing

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need an Application Development Manager.

An Application Development Manager is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

· Customer-facing technical consulting experience with ServiceNow, ServiceNow platform development

· Experience with release/version upgrades including scheduling cloning and migration of data from instances

with ServiceNow

· End-to-End development and complex workflows

· Applies innovative technical solutions to business and the application processes

· Defines and documents procedures for processes and workflows

· Works on multiple projects as a project team member, occasionally as a project leader

· Responsible for troubleshooting problems as reported by users

· Supports Web access and electronic messaging services and maintains a secure systems environment

· Communicates effectively with management and other members of the project

· Integration of disparate systems using SOAP and REST APIs

· Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration

· Creation of Web Service for data integration

· Additional duties as assigned and defined by management.

· Handle Architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture.

· Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations.

· Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models.

· Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.

· Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.

· Account for possible project challenges on constraints including, risks, time, resources and scope.

· Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks

· Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions.

· 5+ years ServiceNow development experience and 3+ years Solution Architect Role

· Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)

· ServiceNow certifications (Administrator is a must-have, Developer or Implementation Specialist are preferred)

· Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

· Development experience in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP

· Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT

· Works effectively in a team-oriented, collaborative environment

· Strong interpersonal and oral communication skills

· High level of expertise in multiple system environments

· Proven problem-solving abilities and strong attention to detail and quality work output

· Domain Separation Experience

Kulnari Adventure Golf operates the following brands - Kulnari Mystery Golf (www.kulnari.com) and Quay House (www.quayhouse.com.sg). We are looking for a Assistant Restaurant Manager for our restaurant - Quay House a 45-seater restaurant. Reporting to the Restaurant Manager, you will also be responsible for the Wait Staff team.

• Assist in leading the restaurant efficiently in delivering high standards as well as being responsible for the top line revenue and profit.
• Offer a professional and courteous service at all times and ensure that all employees follow through.
• Act as the Manager on Duty in the absence of the Restaurant Manager.
• To ensure that restaurant and surrounding area is kept clean and organised at all times.
• Understand the concept of the business and conduct training as requested by the Restaurant Manager.
• Perform up settling for all items offered as well as offering alternatives.
• Assist in communication with all team members and to attend daily / weekly meetings with the Culinary Team and foster teamwork to constantly develop the restaurant for more success.
• Attend and contribute to necessary staff meetings, departmental trainings and initiated trainings scheduled.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Assist in producing reports and analysis of the restaurant and attend in the monthly performance meeting.
• Attend all required trainings as described by the department.
• Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Report incidents that require disciplinary actions immediately to the Restaurant Manager / Founders.
• Coordinate the review of outlet’s operations manual updates annually as requested by the Restaurant Manager.
• Support activities and cooperation with the suppliers.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Undertake reasonable tasks and secondary duties as appointed by the Co-Founders
• Handle guest enquiries and complaints in the restaurant in a courteous and efficient manner and report to Founders ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the restaurant are followed.
• Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

Additional responsibilities and tasks can be added at any time according to the needs of the business.

We are great believers in diversity and inclusivity and looking for team players. We value personality, individuality, creativity, honesty, improvement, focus and most importantly passion for the experience we create for our guests.

If this sounds like you, please do get in touch to arrange a conversation!

IT Project Manager

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an IT Project Manager to manage the end-to-end infrastructure technology portfolio of programs and projects for the banking and financial industry.

Responsibilities:

- Responsible for direct and matrixed execution of portfolio in infrastructure technology implementations, upgrades, conversion, and recovery.

- Collaborates with Design and Engineering teams to define project scope and build teams.

- Creates and manages project schedules, milestones, and resources.

- Leads weekly meetings, tracks risks, and generates project status reports.

- Manages project documentation, risks, and resources, ensuring on-time, high-quality delivery.

- Communicates with stakeholders and ensures project efficiency.

Requirements:

- IT qualification and/or relevant work experience

- Project management track record in technology related projects

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

We are looking for a self-driven and experienced Senior Manager, Termianl Procurement for one of our
shipping clients. The incumbent will be responsible for ensuring that the company operates terminals costeffectively and sustainably while managing risks and fostering improvements in vendor relationships. The ideal candidate should have a bachelor’s degree in Maritime, Business Administration, Supply Chain
Management, or a related field. He/She should also have a proven track record with at least 8 relevant
years of experience in procurement or supply chain management roles.

Key Responsibilities:

Strategic Procurement:
• Develop and implement procurement strategies and negotiations for terminals, including global terminal operators.
• Manage and develop relationships with vendors for optimal performance, follow-up and negotiate contracts to ensure reasonable and compliant terms and conditions for cost-effectiveness.
• Identify and conduct market intelligence and analysis to assess potential suppliers and their capabilities.
• Engage internal stakeholders to understand network and service requirements and ensure alignment.

Supplier and Risk Management:
• Conduct constant performance reviews of terminal vendors to ensure quality and reliability, including audit checks on-site.
• Ensure adequate resource allocation for vessels in terminals.
• Identify inefficiencies and assess potential operational risks by terminals that do not align with service level agreements and codes of conduct.
• Ensure procurement activities comply with industry regulations and company policies.
• Be familiar with local regulations to mitigate risks associated with procurement activities.

Sustainability Procurement:
• Familiarize with approaches and company policies on sustainable procurement, which may directly or indirectly affect meeting scorecards.
• Identify and support improvements in existing procurement processes while considering sustainable developments and practices that contribute positively to the company.

Cost Efficiency:
• Regularly review areas of focus, including joint efforts with local Ops leads to identify costefficiency initiatives.
• Prioritize and reduce non-essential costs through internal streamlining or external partnerships with vendors.
• Identify system/process misalignments to streamline and drive cost standardization.

Qualifications

• Bachelor's degree in Maritime, Business Administration, Supply Chain Management, or a related field.
• Proven experience (8-10 years) in terminal operations or procurement.
• Excellent negotiation and communication skills, with the ability to build and maintain relationships with suppliers and internal stakeholders.
• Analytical mindset with proficiency in data analysis and interpretation to drive informed decision making.

To apply, please send your CV to [email protected] .
We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Design strategic hiring plans to secure top talent.
• Guide and support the recruitment team to meet staffing needs.
• Partner with managers to align staffing strategies with business needs.
• Manage the complete recruitment lifecycle, from sourcing to onboarding.
• Cultivate a diverse talent pool through strategic outreach efforts.
• Ensure adherence to labor laws and organizational guidelines.
• Facilitate both internal and external audit processes.
• Monitor industry advancements to enhance hiring methodologies.

Requirements

• Recruitment experience in the IT industry is preferred.

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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

We are seeking a highly organized and detail-oriented Assistant Relationship Manager to join our dynamic wealth management team. The successful candidate will play a crucial role in providing comprehensive administrative support to our team of wealth managers, ensuring smooth operations and exceptional client service delivery.

How you can add value:

· Assist wealth managers in executing trades and managing documentation for account opening, onboarding, KYC, and other regulatory tasks, ensuring compliance with industry standards and company policies.

· Review and reconcile quarterly revenue reports meticulously to identify and rectify discrepancies.

· Conduct data entry tasks efficiently to record trades and other relevant activities, maintaining precise and up-to-date records.

· Provide support in client marketing initiatives, including the preparation of presentation decks.

· Organize appointments and meetings.

· Perform other administrative tasks such as record-keeping, coordinating couriers, and other ad-hoc duties as assigned.

What you bring:

· A Degree in Banking and Finance and at least 3 years of relevant experience in the financial industry or within a MAS-regulated company is preferred.

· Strong desire to learn, exceptional communication, organizational, and administrative support skills.

· Proficiency in office application software, particularly Microsoft Excel and Google Sheets.

· Familiarity with financial concepts such as asset allocation, foreign exchange (FX), bonds, equities, and options.

· Fluency in both Mandarin, English and Bahasa Indonesia is essential for effectively communicating with Chinese & Bahasa Indonesia-speaking clients and wealth managers.

If the above describes you, please send your CV [email protected].

Responsibilities: -

• Create and execute test plan among several systems.
• Stakeholder management during creation and executive of test plan
• Prepare and present regular project reports and documentations.
• Ensure project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.
• Assume agreed projects that may be assigned from time to time in tandem with business priorities/requirements.

Requirements:

• Bachelor’s degree in information technology, Computer Science or equivalent
• Min. 5 years’ experience in supporting IT Project test phase in the banking sector.
• Experience in leading creation for test plan and test definition for Bank IT system.
• Coordination with other system personnel.
• Provide timely escalation and resolution of significant issues to Management.
• Act as test manager and understand business requirements for Core Banking System and Fund Transfer for transaction of Bank systems, other related bank systems
• Knowledge in software test methodology, to creation test plan, lead test document creation, lead test execution,
• create test result analysis, software quality management.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire an IT Audit Manager to join us in an exciting project.

Responsibilities

1. Lead and manage the audit activities of an IT software project, ensuring alignment with organizational goals and industry best practices.

2. Develop comprehensive IT audit plans, checklists and methodologies tailored to software project requirements.

3. Assess IT systems, applications, and processes for compliance with internal policies, regulatory standards, and security protocols.

4. Collaborate with project managers, developers, and stakeholders to identify and mitigate project risks.

5. Produce audit findings reports, and actionable recommendations.

6. Provide leadership and mentorship to audit team members, fostering a culture of excellence and continuous learning.

7. Act as a liaison between the audit team and the client, ensuring a smooth audit process and effective communication.

Qualifications & Experience

1. Bachelor’s degree in Information Technology, Computer Science, Accounting, or a related field.

2. Professional certifications such as Certified Information Systems Auditor (CISA), or equivalent would be advantageous.

3. At least 8+ years of experience in technology projects.

4. At least 5+ years of experience in IT auditing, governance or compliance.

5. At least 2+ years in a leadership role.

6. Strong understanding of IT project management methodologies (e.g., Agile, Waterfall) and software development life cycles.

7. Excellent analytical, problem-solving, and decision-making skills.

8. Exceptional written and verbal communication skills, with the ability to present findings to technical and non-technical audiences.

9. Demonstrated ability to work collaboratively in cross-functional teams and foster stakeholder relationships.

KEY ACCOUNTABILITIES

• Oversees and plays an integral part in the development and implementation of CX strategy and plans, ensuring all areas of the business from product proposition development, digital and channel services, sales and marketing, branding and communications, customer communications and contact points, claims and operations are interrelated and integrated to relay one seamless CX.
• Champions the Voice of Customer (VOC) programme and feedback is collected, analysed and disseminated into the business for consideration / execution and delivery.
• Manages the ongoing synthesis of relevant Customer data, business analytics and intelligence, to increase effectiveness and efficiency, vision and principles and uplift CX and Customer Loyalty.
• Designs and develops best in class digital customer experiences across all technology driven interfaces.
• Manages all user experience, working with IT to ensure simplicity of all front end design, and that the customer is at the heart of all design.
• Manages customer communication touchpoints including but not limited to service & customer information emails, app communications, Chatbot & LiveChat.
• Manages the Service Call Centre, ensuring customer service levels are kept above industry benchmarks. Further, the role ensures the right protocols/procedures for front-line facing employees to enhance the customer experience.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s or master degree in business, marketing, communications, public relations or related field.
• A 10+ year career, preferably spanning both line and staff functions, with demonstrable operational and public-facing results.
• Proven experience in transforming customer operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
• Experience influencing large customer-facing teams with metrics that demonstrate improvements in both customer satisfaction and cost management.

KNOWLEDGE & TECHNICAL SKILLS

• Ability to oversee customer research and analysis, able to develop, implement, and cause adjustment to functional strategies and plans to ensure competitive pricing, customer satisfaction, innovative product development.
• Experience managing Voice of Customer Programs
• Ability to oversee the development and initial implementation of UX opportunities that meet the growth objectives of the business.
• Ability to manage performance data, analyse and report results e.g. NPS, CXI and recommends/takes corrective actions to ensure the achievement of mission and CX objectives.
• Ability to people manage and lead a large team as well as projects
• Strong digital know how