Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Minimum 4 years of work experience in IT, IS, Cybersecurity related field preferred. Candidates without relevant work experience may be considered to start as an Associate Engineer.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interests in hands-on deployment and able to troubleshoot a variety of technologies, network and system problem, for example, routing, NAT, VLAN, Multicast, TCP/IP, OSPF, BGP, AD, common protocols like LDAP, RADIUS, SNMP, Syslog, SMTP, TLS, SSH etc.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Those who certified in Cisco CCNA/CCNP, Check Point CCSE/CCSM, Thales, CyberArk CDE, Trellix, ArcSight ESM/Logger, ITOM, SailPoint, CISSP, CREST, OSCP might be considered first.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• Troubleshoot server, application and network related problems.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.
• Documentation and Reporting: Maintain accurate documentation of network security infrastructure, configurations, and incident response activities. Generate reports on security incidents, vulnerabilities, and remediation efforts for management and stakeholders.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Good fundamental knowledge in Networking.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Minimum 2 years of work experience in IT, IS, Cybersecurity related field preferred. Candidates without relevant work experience may be considered to start as an Associate Engineer.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interests in hands-on deployment and able to troubleshoot a variety of technologies, network and system problem, for example, routing, NAT, VLAN, Multicast, TCP/IP, OSPF, BGP, AD, common protocols like LDAP, RADIUS, SNMP, Syslog, SMTP, TLS, SSH etc.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Those who certified in Cisco CCNA/CCNP, Check Point CCSE/CCSM, Thales, CyberArk CDE, Trellix, ArcSight ESM/Logger, ITOM, SailPoint, CISSP, CREST, OSCP might be considered first.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button.

We regret that only shortlisted candidates will be notified.

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Responsibilities:

1. Has clear understanding of cloud and on-premises infrastructure and network components.
2. Hands-on experience in implementing solutions on AWS and Azure.
3. Hands-on experience in migrating on-premises infrastructure to cloud.
4. Design and implement infrastructure in cloud based on customer requirements.
5. Implementing High Availability, Backup & Recovery solutions on Azure & AWS, and preparing technical documents.
6. Deploy, manage, and operate highly available & scalable cloud systems.
7. Has clear understanding of security components (Ex. WAF, Jump Host, proxy, key vault, multifactor authentication, Endpoint Protection, IPS, Security Incident Management, etc.)
8. Review Vulnerability Assessment and Security Assessment report, provide / implement solutions for infra and provide suggestions to application team.
9. Liaise with product vendors in implementing the cloud solutions.
10. Under minimal direction, plans and conducts research in application technologies in support of business objectives.
11. Preparing documents - the desired future state of infra-architecture, and the gaps between current and future states. Define transition plans to close the gaps.
12. Ensuring the stability, security, and performance of the cloud systems.
13. Collaborating with cross-functional teams to understand cloud infrastructure requirements and develop appropriate solutions.
14. Deploying, configuring, and managing infrastructure components, including servers, storage systems, virtualization platforms, and network devices.
15. Perform cloud infrastructure activities including Patch management, Antivirus and Backup operations, Install & Configure Windows server roles (Active Directory, DNS & IIS), configuration of SMTP, SFTP & DHCP, etc.
16. Conducting regular system monitoring, troubleshooting, and performance tuning to ensure optimal operation and minimize downtime.
17. Implementing security measures, including firewalls, access controls, and encryption, to protect the organization's infrastructure and data.
18. Managing backup and disaster recovery plans and procedures to ensure business continuity.
19. Assessing emerging technologies and making recommendations for cloud infrastructure improvements and optimizations.
20. Documenting infrastructure configurations, procedures, and processes.

Requirements:

1. Bachelor’s degree in computer science, Information Technology, or a related field.
2. Certified in both Azure and AWS minimally in one of the following areas Administration, Architecture, & DevOps
3. Proven experience as a Cloud Engineer.
4. Good knowledge of infrastructure components, including servers, storage systems, networking, and virtualization.
5. Understands clustering concepts (Windows & SQL), (DR) & High-Availability (HA), Knowledge on Load balancers, WAF & DDOS, Hypervisors & Virtualization
6. Proficiency in infrastructure automation and configuration management tools (e.g., Terraform, Ansible, Puppet, Chef).
7. Knowledge / Experience in installation / configuration of enterprise applications and tools will be a key consideration. (ex. Office 365, SharePoint, CRM, K2, and Nintex)
8. Solid understanding of security principles and experience in implementing security measures.
9. Proficient in scripting and programming languages (e.g., Python, PowerShell, Bash).
10. Experience with monitoring tools and methodologies for infrastructure performance and availability.
11. Excellent problem-solving and troubleshooting skills. Troubleshoot, diagnose, and resolve reported issues ensuring timely resolution.
12. Strong communication and collaboration skills to work effectively with cross-functional teams.
13. Experience working in GDC, GPC, GCC projects will be an added advantage

Airconditioning Engineers

1) Ability to lead and manage teams

2) Operation Supports to teams and clients

3) Self Motivated Individuals

4) Good Team Player

5) Experienece In Troubleshooting and Repair / Service of Split Type and VRF/ VRV systems

6) Valid Class 3 License

7) Minimum 5 years experience in Airconditioning Field

8) Possess field experience is a MUST

9) Strong troubleshooting and analytical skills

10) Prior experience working in MNCs Agent will be an advantage (I.E. Daikin, Mitsubishi, Toshiba)

Job Responsibilities:

Cyber Security Division ( CySD)

Sitting within Data & Technology Architecture Dept, the Cloud Security Engineer is responsible:

• Design, implement, and manage security measures for cloud environments.

• Conduct regular security assessments and audits of cloud infrastructure.

• Collaborate with cross-functional teams to integrate security best practices into cloud-based applications and services.

• Monitor and respond to security incidents, ensuring timely resolution.

• Implement and maintain access controls, encryption, and other security features.

• Stay up to date with industry trends and emerging threats to proactively address potential vulnerabilities.

• Develop and document security policies, procedures, and guidelines for cloud environments.

What we are looking for

• Bachelor’s degree in Computer Science, Information Security, or related field.

• Relevant certifications such as AWS Certified Security - Specialty or Certified Cloud Security Professional (CCSP) are a plus.

• Excellent communication skills and the ability to collaborate with diverse teams.

• Organised, independent and able to work with minimal supervision in a fast-paced working environment and adhere to organisational process and governance.

• Minimum five (5) years of relevant IT experience in deploying and managing application and services on cloud, including the design, development, implementation and/or management of the solution.

• Proven experience as a Cloud Security Engineer or similar role, with a focus on AWS cloud services

• Good knowledge in security

• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.

• Proficient in security concepts related to infrastructure as code (IaC) and containerisation.

• Experience with security tools and technologies, such as Security Information and Events Management, Data Loss Prevention, Database Activity Monitoring, Data Security and Protection, Privileged Access Management, File Integrity Monitoring, Web Application Firewall, Intrusion Prevent etc.

Technical Responsibilities

• Delivers pipe stress and other miscellaneous calculations efficiently and effectively manages multiple tasks independently and in a multi-disciplinary team.
• Utilises CAESAR II software as well as company proprietary Microsoft Excel spreadsheets as required. Conversant with relevant International Codes of Practice as well as engineering and industry standards
• Provide necessary sketches and guidance to piping designers or drafting team and verify that Piping requirements are reflected in the design. Ensure output is completed on time, on budget, and exceeding quality standards
• Assists in preparation of datasheets and checking of piping material take off.
• Assists in design reviews and participate in other discipline reviews if required. Ensures incorporation of all Piping-related review comments.
• Adheres to and complies with engineering procedures and standards and provides constructive feedback for continuous improvement. Identifies potential applications for new processes and technologies to improve productivity and efficiency
• Ensures effective communication and interface between all disciplines for design and development.
• Participates in internal audits and investigations as required.
• Establishes and maintains effective working relationships internally. Engages with inter-discipline community and promotes networking and knowledge sharing

Job Requirements

• Bachelor’s or Master’s degree in Mechanical engineering or equivalent engineering specialisation from an accredited university
• 3+ years professional engineering in the related field
• AutoCAD, Caesar II & Navisworks familiarity
• Excellent technical communication (oral and written) skills with proven ability to present technical issues to design teams and project engineering teams
• Self-starter and be able to work with minimal supervision, make sound decisions, take independent action, analyse problems, and provide focused solutions to assigned projects
• Possess strong inter-personal and communication skills and be able to work well with people at all levels

Job Description

• Manage and maintain company computer systems and networks, including hardware, software, and peripheral devices.
• Perform routine system maintenance, including backups, updates, and patches.
• Design and engineering of effective and scalable network systems and solutions
• To participate in planning, designing, and developing LANs), WAN and (SD-WAN).
• To analyze and resolve network routing and hardware problems
• Recommending security control, improvements plan and remediation of associated risk
• Participating in The System Security Acceptance Test (SSAT)
• To setup, configuration and troubleshooting of Servers, PCs and OS hardening.
• Designing and implementing security policies using Endpoint, Firewall, IPS/IDS

Job Requirements

• Professional certification in Microsoft Certified Solution Associate and Cisco Certified Network Associate
• Minimum Diploma or Degree in Computer Science/Computer Engineering/Information Technology.
• Proven experience as a System Administrator, Network Administrator or similar role.
• Minimum 2 years’ experience in system administration.
• Experience with databases, networks (LAN, WAN) and patch management.
• Knowledge of System security (e.g., intrusion detection systems) and data backup/recovery.
• Knowledge in Cloud Security with AWS and Microsoft Azure
• Familiar with various operating systems and platforms.
• Resourcefulness and problem-solving aptitude.
• Excellent communication skills.

Wise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 16 million customers across the globe and we’re growing. Fast.

Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply.

So, we’re building a new one.

We're looking for a full-time Senior Full Stack Developer to join our growing team in Singapore. The role is a unique opportunity to build beautifully simple experiences that guide our customers through Wise, helping them to live, travel and work without borders.

How you’ll be contributing to our Engineering team:

• Help us take Wise to the next level as we scale to impact 100's of millions more customers. You'll hide away all complexities under the hood of our product and build seamless experiences for our customers
• Working on the core flow of Wise, you'll ensure our customers get the best experience even when things don’t go as planned by building self service solutions, automating the resolution and building efficient tooling for our Operations team.
• Create clear and helpful interfaces, whilst maintaining consistency, maintainability, performance and an understanding of what problems our customers might encounter along the way
• Take initiative to identify and solve important problems. Coordinates with others on cross-cutting technical issues
• Drive product improvement that impacts the Wise customer experience or empowers internal stakeholders (teams like Operations, Customer Support, Finance, etc.) to do their job effectively
• Proactively identify and tackle technical debt becoming too big through planning work and aligning team. Does this with careful evaluation of additional cost on development

What you can expect as a Senior Engineer at Wise:

We don't measure seniority by years of experience, but by your level of impact. As a Senior Software Engineer at Wise, you would be given the license to:

• Consistently seek out and deliver on product level vision, tasks and problems
• Actively assist in scoping and executing most impactful work for the team
• Regularly deliver large features and product improvements that have a meaningful impact on Wise product and customers
• Embrace long-term ownership of projects while training others to reduce the bus factor or becoming a blocker
• Architect and design services/systems using design patterns that allow for iterative delivery and future scaling
• Actively mentor other Engineers in the team on individual basis or in group settings and help them grow through technical guidance, code reviews, documentation, etc.
• Communicate and collaborate across functions like product, analytics and design as required
• Lead or significantly contribute to medium to large (8-16 engineering weeks) sized projects

To get the best view of what we expect at all levels of our engineering team, you can take a look at our Engineering Career Map.

This role will give you the opportunity to: